UNIVERSITY OF PUNE

Faculty of Management Revised Syllabus for Bachelor in Hotel Management & Catering Technology (BHMCT) to be implemented from the academic year 2008-09. BHMCT Part I (Consisting of Semester I, II, III and IV) BHMCT Part II (Consisting of Semester V, VI, VII and VIII) 1. Introduction:

The basic idea is to revise the curriculum of the Four Years Degree Course in Hotel Management and Catering Technology (BHMCT) with a view to keep abreast with the current changing trends in the hospitality industry. II. Objectives and Framework of the curriculum of BHMCT programme 1. The basic objective of the BHMCT programme is to provide to the hospitality industry a steady stream of competent young men and women with the necessary knowledge, skills, values and attitudes to occupy key operational positions. The course structure of the given BHMCT programme is designed keeping in view the basic objective stated above. Consequently certain essential features of such model programme structures would be a. To impart to the students latest and relevant knowledge from the field of hotel management theory and practice. b. To provide opportunities to the students. Within and outside the institutions, for developing necessary operating skills relating to the Hotel Industry. c. To develop the right kind of values and attitudes to function effectively in the hospitality trade. The fol1owing considerations have been taken into account: a. The knowledge inputs and opportunities for skill development have been offered in an evenly distributed and logically sequenced manner. b. The design is simple and logical. c. There is a major focus of attention on specialization in the final year.
The relative importance of skills development and attitudinal orientation in management education suggests that an Institution offering BHMCT Programme should have some freedom on course development in choosing methods of instruction, and internal assessment within a broad framework of objectives and curriculum structure. It is suggested that a minimum weightage of 30 percent be given to internal continuous and sessional assessment, consisting of tasks like class room exercises, texts, seminars, presentations, quizzers, group tasks, unit tests etc. The external semester end University examination should have a maximum weightage of 90 percent. It is suggested that a ful1 time four-year programme in hotel management may have 8 semesters. Each semester is expected to have a total of 20 instructional weeks.

2.

3.

4.

5.

6.

III.

The Curriculum:
1. The curriculum is presented in the accompanying chart along with the

2.

3.

Appendices containing a list of courses and their detailed outline. While care and attention should be given to the basic objective the curriculum and its academic rigour, strict straitjacketing of management curriculum has been avoided, incorporating instead the much needed orientation and innovation in the field of Hotel Management education. a. The curriculum includes a total of 40 courses. Of the 40 courses, course No. 101, 102, 103, 104, 201, 202, 203, 204, 301, 302, 303, 304, 401, 402, 403, 601, 602, 603, 701, and 801 are practical courses. c. There is a provision for on the job learning in the form of Industrial Training for a period of 20 weeks in the fifth semester, which carries mark value of 200. Internal marks for training shall be 60 marks and for viva - voce, training report, log book performance appraisal and presentation before the panel shal1 be 140 marks. Viva-voce to be conducted by a panel of two external examiners along with one internal examiner. d. There is a provision for a Project study and viva-voce in the eighth semester, which carries mark value of 100. Internal marks for project work shal1 be 30 marks and for viva - voce, and presentation before the panel shall be 70 marks. Viva-voce to be conducted by a panel of two external examiners along with one internal examiner. e. Semester I to VI (excluding semester V for industrial training) work load has six courses of 600 marks per semester(36 hours per week for lectures, practicals and tutorials). The fifth semester has industrial training of 200 marks. The seventh and eighth semesters have five courses of 600 marks each (including Project Report in eighth semester. Ordinarily, in each class, not more than 60 students wi1l be admitted. Appendix I: Outline of the structure of BHMCT revised course. Appendix II: Detailed syllabus, Semester-wise / Course-wise. b.

4. 5.

IV

Eligibility for admission:

a. The candidates who have passed the H.S.C (XIIth Std) Examination or its equivalent in academic streams of Science, Arts, Commerce or vocation with a minimum aggregate of 50 percent ( 45 percent for backward class Candidates) shall be eligible for admission to the BHMCT programme or as decided by the Director, Technical Education, Maharashtra State from time to time.

Those who have completed the Three years Diploma Course in Hotel Management & Catering Technology (National Council, MSBTE) are eligible to be admitted directly to the Seventh Semester. Number of Lectures:

b.

There shall be at least 36 hours per week, which includes lectures/ practicals/tutorials/ Seminars/ Assignments for the internal assessment work. The duration of the lecture/practical period shall be of 60 minutes each.

VI Vacation Training It is recommended that each student shall undergo a vacation training for a period of not less than 30 days during vacation at the end of the second and fourth semester. VII Industrial Training In the fifth semester the students shall be sent for industrial training for a period of 20 weeks, where they would work 8 weeks in Food Production, 6 weeks in Food and Beverage Service, 3 weeks in Front office and 3 weeks in House-keeping- in Government Classified Hotels of the level of three star and above category. The student shall maintain a logbook on daily basis. 2

At the end of the industrial training the student shall submit a training report along with the logbook maintained on daily basis during the period of training and the performance appraisal from each department. The training report is to be prepared by the student in two typed copies and to be submitted to the Principal within the stipulated time for assessment. The report will be assessed by the internal examiner and only on the basis of a certificate of the examiner concerned that the training has been satisfactorily completed would the student be allowed to appear for the viva-voce of the fifth semester. The training report will be assessed by a panel of examiners comprising of two external examiners (the external would include preferably one from the Hotel Industry of the level of Head of the Department and above) and one internal examiner. VIII Project Work Each student shall write a project report on the topic based on the elective course under the guidance of an internal Teacher and submit the same to the Principal. The project report is to be prepared by the student in two typed copies and to be submitted to the Principal within the stipulated time for assessment. The report will be assessed by the internal examiner and only on the basis of a certificate of the examiner concerned that the project report has been satisfactorily completed that would the student be allowed to appear for the viva-voce of the eighth semester. The project report will be assessed by a panel of examiners comprising of two external examiners (the external would include preferably one from the Hotel Industry of the level of Head of the Department and above) and one internal examiner. IX Elective Specifications

Under semester VII and VIII, the candidates shall be examined for a specialized course belonging to anyone of the different areas of Hotel Operations, to be selected by the candidate from amongst the following groups: GROUP A: Food Production Management GROUP B: Food & Beverage Service Management GROUP C: Accommodation Management Candidates for the specialized course under 701 A, shall offer 801 A only. Candidates for the specialized course under 701 B, shall offer 801 B only. Candidates for the specialized course under 701 C, shall offer 801 C only.

X.

Attendance:

The students are required to have at least 75% attendance in each course. The students who fail to comply with the above requirements shall not be allowed to appear for the examinations. Such students shall have to seek readmission in the same class of the succeeding year XI Teaching Faculty a. The Teaching Faculty must be as prescribed by All India Council for Technical Education, New Delhi. Beside full time faculty members, visiting faculty members should be invited to conduct the appropriate course. b. Qualifications: The qualifications for Principal, Professor, Asst. Professor / Reader and Lecturers would be as laid down by the All India Council for Technical Education, New Delhi, and/or as prescribed by the Faculty of Management, University of Pune. XII Classroom And Laboratories Besides the classrooms for lectures and tutorials, the laboratories for practicals should include the following Basic Training Kitchen, Quantity Training Kitchen, Advanced Training Kitchen, Training Restaurant, Dining Hall, Reception Counter, Housekeeping ( Guest Rooms & HK Lab), Library and Computer Lab with LAN / Internet Facility. The Laboratories should be well equipped to impart proper practical knowledge and develop professional skills of the students XIII Board of Paper Setters / Examiners For each semester end examination (external examination) there will be one Board of Paper- setters / Examiners. While appointing paper-setters/ examiners (total 3 per course), care should be taken to see that the panel members are experts in their respective unit courses. These examiners would be comprised of faculty from UOP affiliated Hotel Management Institutes and the Industry (not exceeding one).

XIV. Examination The BHMCT Examination will be held in eight semesters 1. The candidate will be allowed to carry maximum backlog of six (6) courses from any one or more semsesters. However, admission to fifth semester would be based on the student passing all the subjects in the first and second semester and admissions to the seventh Semester world be based on the student passing all the subjects in the third and fourth semester. 2. In view of the fact that semester VII and VIII have been designed for a specialization mode, students desirous of choosing a particular elective in semester VII should have passed the concerned Semester VI Course latest by end of semester VI itself. 3. The Training Report and the Project Report are to be prepared by the student and two typed copies to be submitted to the Principal by the stipulated date. The internal teacher of the subject will duly assess the report and the marks will be communicated by the Principal to the University. No student will be permitted to appear for eighth semester unless he / she submit the Project Report as required. XV. Assessment 4

The Final total assessment of the candidate shall be made in terms of an internal

assessment, practical assessment (where ever applicable) and an external assessment for each course. The internal, practical and external assessment will constitute separate heads of passing and they will be shown separately in the transcripts. a. For each course, the ratio of marks of internal assessment in relation to the external assessment shall be 30:70 b. The division of the 30 marks allotted to internal assessment shall be 15 marks for tutorial work or unit tests and 15 marks for seminars / performances of Practicals and continuous assessment comprising of attendance, journal work, etc c. The external assessment shall be based on the external written examination and practical to be held at the end of each semester for each course. d. The Training Report and Project Report and Viva-voce shall constitute separate heads of passing individually. e. The marks awarded by an examiner in the internal assessment shall be communicated to the candidate. f. Reassessment of Internal Marks In case of those students who have secured less than passing percentage of marks in internal i.e. less than 12 the concerned institute shall administer a separate internal test of 30 marks and if the result of the internal test as above results in lower marks than the original, the original figure of the marks shall prevail. In short the rule is that the higher of the two figures of the marks, shall be taken into consideration. XVI Marks a. Each semester will carry a total of 600 marks each ( expect for semester V which shall carry a total of 200 marks ) b. The marks allotted to each course shall be as follows: 70 marks for written comprehensive test. 40 marks for written comprehensive test where practical are conducted along with 30 marks for practical, 30 marks shall be assigned for internal assessment. c. For elective socialization course the marks allotted shall be as follows - 70 marks for written comprehensive test. - 70 marks for practical and , - 60 marks shall be assigned for internal assessment. Industrial Training and Project Report shall carry 200 marks & 100 marks respectively.

Standard of passing a. Every candidate must secure 40 % marks in aggregate. External examination minimum 28 out of 70 marks and for internal examination minimum 12 out of 30 marks, separately in each subject. b. The final results would be computed, based on aggregate marks obtained in Part II of the programme. XVIII Fees The fees would be charged as prescribed by the Government of Maharashtra from time to time.

XVII.

University of Pune APPENDIX I. Revised Syllabus for Bachelor of Hotel Management & Catering Technology(BHMCT) The Following abbreviations have been used here under L = Lecture P= Practical T= Tutorial Internal Continuous Assessment = Class Test First Year BHMCT SEMESTER I

Course No 101. 102. 103. 104. 105. 106.

Subject

Teaching scheme ( hours per week ) L P 8 3 2 2 15 1 1 1 1 1 1 6 T 2 2 2 2 3 4 15

Total Theory Practical Internal Marks 40 40 40 40 70 70 300 30 30 30 30 120 30 30 30 30 30 30 180 100 100 100 100 100 100 600

Examination scheme

Food Production I Food & Beverage Service- I Housekeeping Operations I Front Office Operations I Catering Science I Communication Fundamentals TOTAL

First Year BHMCT SEMESTER II Course No 201. 202. 203. 204. 205. 206. Subject Teaching scheme ( hours per week ) L P T 2 8 1 2 3 1 2 2 1 2 3 4 15 2 15 1 1 1 6 Examination scheme Theory Practical Internal 40 40 40 40 70 70 300 30 30 30 30 120 30 30 30 30 30 30 180 Total Marks 100 100 100 100 100 100 600

Food Production II Food & Beverage Service- II Housekeeping Operations II Front Office Operations II Catering Science II Basic French for Hotel Industry TOTAL

Second Year BHMCT SEMESTER III Course No 301. 302. 303. 304. 305. 306. Subject Teaching scheme ( hours per week ) L P T 2 8 1 2 3 1 2 2 3 4 15 2 2 15 1 1 1 1 6 Examination scheme Theory Practical Internal 40 40 40 40 70 70 300 30 30 30 30 120 30 30 30 30 30 30 180 Total Marks 100 100 100 100 100 100 600

Food Production III Food & Beverage ServiceIII Accommodation Operations I Computer Fundamentals Food & Beverage Controls Basic Accounting TOTAL

Second Year BHMCT SEMESTER IV Course No 401. 402. 403. 404. 405. 406. Subject Teaching scheme ( hours per week ) L Food Production IV Food & Beverage Service- IV Accommodation Operations II Hotel Engineering Principles of Management Hotel Accountancy TOTAL 2 2 3 3 3 3 16 8 2 4 14 P 1 1 1 1 1 1 6 T 40 40 40 70 70 70 330 30 30 30 90 30 30 30 30 30 30 180 100 100 100 100 100 100 600 Examination scheme Theory Practical Internal Total Marks

Third Year BHMCT SEMESTER V Course No 501 Subject Panel Industrial Training 20 weeks * 6 days 8 hours = 960 Hrs TOTAL Note Training report to be submitted as per specifications and format (to be collected from the College ). Daily Logbook and the Performance Appraisal given by Government Classified Hotels of the level of three star categories and above. Marks would be awarded as follows by a panel internal): Internal Performance Appraisal -Logbook -Training Report 70 Viva-voce 70 -----------------Total 140 marks Third Year BHMCT SEMESTER VI Course No 601 602 603 604 605 606 Subject Teaching scheme ( hours per week ) L Advanced Food Production Advanced Food & Beverage Service Personality Development & Business Communication Hospitality Marketing -I Human Resource Management Travel & Tourism TOTAL 2 2 3 3 3 3 16 8 3 3 ---14 P 1 1 1 1 1 1 6 T 40 40 40 70 70 70 330 30 30 30 ---90 30 30 30 30 30 30 180 100 100 100 100 100 100 600 Examination scheme Theory Practical Internal Total Marks of examiners (two external and one Panel 30 30 -----------60 marks 140 Examination Scheme Internal Total 60 200

140

60

200

Fourth Year BHMCT SEMESTER VII Course No 701. 702. 703. 704. 705. Teaching scheme ( hours per week ) L P T 4 10 2 4 4 4 4 20 10 1 1 1 1 6 Examination scheme Theory 70 70 70 70 70 350 Practical 70 70 Internal 60 30 30 30 30 180 Total Marks 200 100 100 100 100 600

Subject @ Elective I ( A,B,C) Organisational Behaviour Hotel Related Laws Hospitality Marketing -II Environmental Management TOTAL

Fourth Year BHMCT SEMESTER VIII Course No 801. 802. 803. 804. 805 Subject Teaching scheme ( hours per week ) L 3 4 4 3 3 17 P 8 6 14 T 2 1 1 1 5 70 70 70 70 280 70 70 140 60 30 30 30 30 180 200 200 100 100 100 600 Examination scheme Theory Practical Internal Total Marks

@ Elective II ( A,B,C) * Project Report Total Quality Management Managerial Economics Entrepreneurship Development TOTAL

Note @ students may choose any one of the Electives for Semester VII and VIII 701 / 801 A Specialization in Food Production Management. 701 / 801 B Specialization Food & Beverage Service Management. 701 / 801 C Specialization in Accommodation Management 802 Project Report * The Project Report should be market research and field work oriented and related to the Elective Course ( Food Production / Food & Beverage Service/Accommodation Management). The documentation and presentation should be conducted before the panel of examiners ( two external and one internal) Marks would be awarded for Project Report, Presentation & Viva-voce by the panel of examiners ( two external and one internal )

Subject

FOOD PRODUCTION - I 101 First

Subject Code Semester -

Teaching and Examination Scheme: Teaching Scheme/ Week Theory Hrs 02 Practical Hrs 08 Tutorial Hrs 01 Total Examination Scheme Theory Practical Marks / Internal Marks Marks Duration 40 / 2 hrs 30 / 4 hrs 30

Total

11

100

Rationale: Food Production is an integral part of the Hospitality Industry. To prepare the students to cater to the need of the industry, it is important to inculcate in them sound knowledge of the principles of Food Production so that they can be put to use in an efficient & effective way. Hrs
Chapter 1 Introduction to Professional Cookery 02

Mks
02

1.1 1.2 1.3 1.4 1.5 1.6 Chapter 2 2.1 2.2 2.3 2.4 2.5

Origin of Modern Cookery practices Factors influencing eating habits, sectors of hospitality/ Catering Industry. Essentials of Continental food preparation. Essentials of Indian food preparation. Hygiene & safe practices in handling food. Aims & objectives of cooking food. Professional Attributes Attitude towards your job. Personal Hygiene. Uniforms Care for your own health & safety. Safety practices & procedures. 2.5.1 Accidents, types, nature, classification 2.5.2 Preventive measures for each type of accident. 2.5.3 Reporting accidents. 2.5.4 First aid - meaning, importance, and basic rules. 2.5.5 Fire Prevention Organization Structure in the Kitchen Types of establishments 10 02 04 02 02

Chapter 3 3.1

3.2 3.3 3.4

Classical kitchen brigade (English) for a five Star & Three Star Hotel. Duties & Responsibilities of Executive Chef & various Chefs. Co-ordination with other allied department e.g. Stores, Purchases, Accounts, Service, Housekeeping, etc. Cooking Utensils & Small Equipments Classification - knives, kitchen tools, Electric Food Pre-Preparation equipments, Refrigeration equipment, Food Holding Equipments, Hot plates & Heated Cupboards Properties, Advantages & Dis-advantages of various materials used in tools & equipment. Precautions and Care in handling & maintenance of equipment.. 03 04

Chapter 4 4.1

4.2 4.3

Chapter 5 5.1 5.2

Commodities used in the Catering Industry Relationship of the classification with food groups studied Introduction to commodities in terms of sources, types, nature, uses, processing, by-products, market forms available, modes of packing, local market rate, storage principles & nutritive value for commodities and effect of heat and other factors on cooking. (for the following) 5.2.1 Cereals & Pulses Wheat, Rice & Other millets in the region 5.2.1.2 Bengal gram, Green gram, Red gram 5.2.1.3 Soya beans, kidney bean, double beans, locally available cereals and pulses. 5.2.2 Sweeteners Sugar, Honey , Jaggery & Artificial Sweeteners 5.2.1.1

01

--

03

04

02

02

5.2.3 Fats & Oils Butter, Oil, Lard, Suet, Tallow, Hydrogenated fat, Bread spreads

02

04

5.2.3 Dairy products Milk, Cream, Cheese, Curd

03

04

11

5.2.4 Vegetables Types of Vegetables- Root , Stem , Leafy, Flowery, Fruity

03

04

5.2.5 Fruits Types of Fruits - Fresh , Dried, Canned 5.2.6 Eggs

02

02

01

02

5.2.7 Spices, Herbs, Condiments & Seasonings (Used in Western & Indian Cooking)

03

04

Chapter 6 6.1 6.2 6.3

Pigments in foods Types of pigments in vegetables, fruits and animal products. Effect of heat, acid, alkali, oxidation & metal on pigments Precautions for enhancing & retention of colour.

01

02

Chapter 7

Introduction to food pre-preparation (To be stressed in Practicals)

02

--

7.1

Preparation Methods Washing, Peeling, Paring (fruits), Cutting (cuts of vegetables), Grating (Vegetables), Grinding,

Mashing , (vegetables & pulses), Sieving (flours), Steeping (cereals, pulses, tamarind, lemon-rind), Evaporation (milk & gravies), Marination (meat, fish, chicken), Sprouting (pulses & legumes), Blanching , Filleting of fish ,Deboning & jointing poultry 7.2 Methods of Mixing (To be demonstrated also in practicals) Beating, Blending, Cutting in, Rubbing in,

Creaming, Folding, Kneading, Rolling in, Pressing, Stirring 12

VIII.

Note : Glossary of Terms Students should be familiar with the glossary of terms pertaining to above mentioned topics

Total

32

40

Practicals It is recommended that Demonstrations be conducted in the initial stages to make the students familiar with the following: 1. 2. 3. 4. 5. 6. Introduction to various tools and their usage. Introduction to various commodities. (Physical Characteristics, weight & volume conversion, yield testing, etc.) Food pre-preparation methods Use of different cooking methods. Basic Indian masalas & gravies (Dry & wet) Basic Stocks, soups & sauces.

Minimum 18 Individual Practicals consisting of 70% Indian & 30% Continental Menus be accomplished, over and above the demonstrations.

Practical Examination be conducted on Indian Menus consisting of a Meat, Vegetable, Rice and Sweet Preparation.

Reference Books 1. Practical Cookery- Victor Ceserani & Ronald Kinton, ELBS 2. Theory of Catering- Victor Ceserani & Ronald Kinton, ELBS 3. Theory of Catering- Mrs. K. Arora, Franck Brothers 4. Modern Cookery for Teaching & Trade Vol I- Ms. Thangam Philip, Orient Longman. 5. The Professional Chef (4th Edition)- Le Rol A. Polsom 6. The book of Ingredients- Jane Grigson 7. Food Commodities- Bernard Davis

13

14

Subject

FOOD & BEVERAGE SERVICE I 102 First

Subject Code Semester -

Teaching and Examination Scheme:

Teaching Scheme / Week Theory Tutoria Theory Hrs Practica l l Hrs Hrs n Total Duratio Marks Marks Marks / Practical Internal Total Examination Scheme

02

03

01

06

40 /2 hrs

30 / 2 hrs

30

100

Rationale: The course will give the students a comprehensive knowledge and develop technical skills in the basic aspects of food & beverage service operations in the Hotel Industry. Hrs Mks

Chapter 1. 1.1 1.2 1.3

The Food & Beverage Service Industry Introduction to the Food & Beverage Industry Classification of Catering Establishments (Commercial & Non-Commercial) Introduction to Food & Beverage Operations (Types of F&B Outlets) Food & Beverage Service areas in a Hotel Restaurant, Coffee Shop, Room Service, Bars, Banquets, Snack Bar, Executive Lounges, Business Centers, Discotheques & Night Clubs. Auxiliary areas Food & Beverage Service Equipment Types & Usage of Equipments- Furniture, Chinaware, Silverware & Glassware, Linen, Disposables, Special Equipment Care & maintenance

04

04

Chapter 2. 2.1

04

06

2.2 Chapter 3. 3.1

06

08

3.2 3.3

15

Chapter 4. 4.1. 4.2. 4.3. 4.4. Chapter 5. 5.1 5.2 5.3 5.4 5.5 IX. X.

Food & Beverage Service Personnel Food & Beverage Service Organization Structure Job Descriptions & Job Specifications Attitudes & Attributes of Food & Beverage personnel, competencies. Basic Etiquettes Interdepartmental relationship Types of Food & Beverage Service Table Service English / Silver, American, French, Russian Self Service Buffet & Cafeteria Specialized Service Gueridon, Tray, Trolley, Lounge, Room etc. Single Point Service Take Away, Vending Kiosks, Food Courts & Bars, Automats Mis-en-place & Mis-en-scene Note : Glossary of Terms Students should be familiar with the glossary of terms pertaining to above mentioned topics Total

06

08

12

14

32

40

Practicals: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. Restaurant Etiquettes Restaurant Hygiene practices Mis-En-Palce & Mis-EnScene Identification of Equipments Laying & Relaying of Table cloth Napkin Folds Rules for laying a table Carrying a Salver / Tray Service of Water Handling the Service Gear Carrying Plates, Glasses & other Equipments Clearing an Ashtray Situations like spillage Setting of Table dhote & A La Carte covers. Service of Hot & Cold Non Alcoholic Beverages Indian Cuisine- Accompaniments & Service

Reference books: 1. 2. 3. Food & Beverage Service Lillicrap & Cousins, ELBS Modern Restaurant Service John Fuller, Hutchinson Food & Beverage Service Training Manual Sudhir Andrews, Tata McGraw Hill 16

Subject

HOUSEKEEPING OPERATIONS I 103 First

Subject Code Semester -

Teaching and Examination Scheme:

Teaching Scheme/ Week Theory Theory Hrs Practical Hrs Tutorial Total Hrs Duration Duration Marks Marks / Examination Scheme Practical Marks / Internal Total

02

02

01

05

40 / 2 hrs

30 / 2 hrs

30

100

Rationale: The subject aims to establish the importance of House Keeping and its role in the hospitality Industry. It also prepares the student to acquire basic knowledge and skills necessary for different tasks and aspects of housekeeping. Hrs Mks Chapter 1 1.1 1.2 1.3 Introduction to House Keeping Importance & Functions of Housekeeping Guest satisfaction and repeat business House Keeping Areas Front-of-the-house and Back-of-the-house areas, Guest Rooms, Public Areas, Maids Room, Indoor and Outdoor Areas Co-ordination with other Departments Departments like Front Office, Engineering, F & B, Kitchen, Security, Purchase, HRD, Accounts. Chapter 3 Layout of House Keeping Department Sections of the housekeeping department, their functions and layout Chapter 4 4.1 4.2 4.3 Organization of Housekeeping Department Hierarchy in large, medium & small hotels Attributes of staff. Job Descriptions and Job Specifications 06 10 04 04 02 02 04 04

Chapter 2

17

VII

Chapter 5 Guest Rooms 5.1. 5.2. Types Amenities & facilities for Standard & VIP guest rooms.

04

06

Chapter 6. 6.1 6.2 Chapter 7 7.1 7.2 7.3 Chapter 8 8.1 8.2 8.3 XI.

Cleaning Equipments Classification, use, care & maintenance Selection & purchase criteria Cleaning Agents Classification, use, care and storage Distribution & Control Selection Criteria Key Control Computerized keys Manual keys Key Control Procedures Note : Glossary of Terms Students should be familiar with the glossary of terms pertaining to above mentioned topics Total

04

05

05

05

03

04

32

40

Practicals: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 Introduction to the Housekeeping department Introduction to Cleaning Equipments Introduction to Cleaning Agents Introduction to Guest Room and supplies & placement Sweeping and Mopping dry, wet. Polishing of Laminated surfaces. Polishing of Brass Articles. Polishing of EPNS articles. Polishing of Copper articles. Cleaning of Glass surfaces. Cleaning of oil painted surfaces. Cleaning of plastic painted surfaces. Mansion polishing Vacuum Cleaning Bed making Cleaning of different floor finishes, & use of floor scrubbing machine

REFERENCE BOOKS: 1. 2. Housekeeping Training Manual - Sudhir Andrews Hotel, Hostel & Hospital Housekeeping Brenscon & Lanox 18

Subject

FRONT OFFICE OPERATIONS - I 104 First

Subject Code Semester -

Teaching and Examination Scheme: Teaching Scheme/ Week Examination Scheme 19

Theory Hrs 02 Rationale:

Practical Hrs 02

Tutorial Hrs 01

Total

Theory Practical Marks / Marks Duration 40 /2 hrs 30 / 2 hrs

Internal Marks 30

Total

05

100

This course aims to establish the importance of Front Office within the hospitality industry. It also prepares the student to acquire basic skills and knowledge necessary to identify the required standards. Hrs Mks Chapter 1. Introduction To Hospitality Industry 04 04

The term Hotel, evolution & development of hospitality industry and tourism, famous hotels worldwide. Classification of hotels. (based on various categories like size, location, clientele, length of stay, facilities, ownership) Organizational chart of hotels (Large, Medium, Small) Chapter 2. 2.1 2.2 2.3 2.4 2.5 2.6 Chapter 3 3.1 3.2 3.3 Front Office Department Sections and layout of Front Office Organizational chart of front office department (small, medium and large hotels) Duties and responsibilities of various staff. Attributes of front office personnel Co-ordination of front office with other departments of the hotel Equipments used (Manual and Automated) Room Types & Tariffs Types of rooms. Food / Meal plans. Types of room rates . (Rack, FIT, crew, group, corporate, weekend etc.) 06 08 08 08

Chapter 4 4.1 4.2 4.3 4.4 4.5 4.6 4.7 Chapter 5 5.1 5.2 5.3

Role of Front Office Key control and key handling procedures Mail and message handling Paging and luggage handling Rules of the house [for guest and staff] Black list Bell Desk and Concierge Reservation Importance of guest cycle (Various stages, sectional staff in contact during each stage) Modes and sources of reservation. Procedure for taking reservations (Reservation form, conventional chart, density chart, booking diary with their detailed working and formats)

06

08

08

12

20

5.4 5.5 5.6

Computerised system (CRS, Instant reservations) Types of reservation (guaranteed, confirmed, groups, FIT) Procedure for amendments, cancellation and overbooking. Note : Glossary of Terms Students should be familiar with the glossary of terms pertaining to above mentioned topics Total 32 40

XII.

Practicals: 1. Telephone Etiquettes and telephone handling. 2. Handling room keys(issuing, receiving, missing keys, computerized key cards) 3. Handling guest mail(of guests who have checked out, in-house and expected) 4. Handling messages and paging for guests. 5. Luggage handling.(along with left luggage procedure) 6. Handling guest enquiries. 7. Handling guests who are blacklisted. 8. Situations on basis of charging. 9. Bell desk activities

Reference Books:1. 2. 3. 4. 5. 6. 7. 8. Checkin Checkout(Jerome Vallen) Hotel front Office Training Manual. (Sudhir Andrews) Principles of Hotel Front Office Operations (Sue Baker, P. Bradley, J. Huyton) Hotel Front Office ( Bruce Braham) Managing Front Office Operations( Michael Kasavana, Charles Steadmon) Front Office Procedures and Management(Peter Abbott) Front Office operations/Accommodations Operations(Colin Dix) Front Office Operation and Administration (Dennis Foster)

SUGGESTED ASSIGNMENTS: 1. Countries, Capitals, and Currencies 2. Different airlines with their codes world wide 3. Metro cities information [Location, shopping facilities, restaurants, places of interest historical monuments, etc--] 4. Beaches in India 21

Subject

CATERING SCIENCE I 105 First

Subject Code Semester -

XIII. Teaching & Examination Scheme: Teaching Scheme/ Week Theory Hrs 03 Practical Hrs -Tutorial Hrs 01 Total 04 Examination Scheme Theory Practical Marks / Marks Duration 70 /3 hrs -Internal Marks 30 Total 100

Rationale: This course aims to develop awareness of the importance of hygiene, sanitation and food safety in hotel industry. XVII Chapter 1.Importance of Hygiene in the Catering Industry. 1.1 1.2 1.3 Introduction Definitions - hygiene & sanitation Significance of hygiene & sanitation in the food industry. 22 Hrs 02 Mks 04

Chapter 2. 2.1 2.2 2.3 2.4 2.5

Food Microbiology Classification & Morphology of micro-organisms Factors affecting growth of micro-organisms Control of micro-organisms in relation to food preservation. Harmful and useful micro-organisms in the food industry. Role of micro-organisms in the production of fermented foods, dairy products, bakery products, alcoholic beverages & vinegar. Food & Water Borne Illnesses

08

10

Chapter 3.

08

12

3.1

3.2 3.3

Food poisoning & food infection, common intestinal parasites. (Definitions, sources of contamination of food, mode of transmission of food borne illness, control of food borne illness.) Non-bacterial metal poisoning Natural Toxins present in food

Chapter 4. 4.1 4.2 4.3 4.4 4.5 Chapter 5. 5.1 5.2 5.3 5.4 5.5 Chapter 6. 6.1 6.2 6.3 6.4 6.5 6.6

Food Protection Hygienic Storage - Dry, Refrigerated & Freezer storage & protective display. Danger Zone Food spoilage - detection and prevention. Food contamination & spoilage due to kitchen pests. Cross contamination. Personal Hygiene Necessity of personal hygiene. Health of staff. Sanitary practices Protective clothing Importance of rest, recreation and exercise. Food Science Concepts Basic S.I. units of length, area, volume, weight Temperature (conversion of Celsius Scale to Fahrenheit Scale) Definition of density & relative density PH definition & its relevance in Food Industry Undesirable browning & its prevention, examples of desirable browning in food preparations Important Terminologies (definitions & relevance) Boiling Point, Boiling Under Pressure, Melting Point, Smoking Point, Flash Point, Surface Tension,

06

10

04

06

04

06

23

Osmosis, Humidity, Evaporation, Sol, Gel, Emulsion & Foam Chapter 7 Food Additives 04 06

Definition, types & their limitations as per PFA Act. Chapter 8 8.1 8.2 Regulatory Agencies Food standards in India Common food adulterants and simple tests to detect food adulterants in milk, sugar, turmeric, chilli powder, tea, coffee, semolina flour, ghee, butter, margarine & oil. Hazard Analysis & Critical Control Points. (HACCP) 06 08 06 08

Chapter 9

Importance , definition & usage of HACCP. XIV. Note : Glossary of Terms Students should be familiar with the glossary of terms pertaining to above mentioned topics Total Demonstration / Field Visits Demonstration 1. Ubiquity of Micro Organism (Exposed food, personal habits & kitchen equipment) Demonstration 2. Spoilage organism seen in various food stuffs. Demonstration 3. Simple Tests for Detection of Adulterants Visits: State Public Health Laboratory. Hotel Kitchens, flight Kitchen & Industrial Canteen to observe hygienic standards maintained. (A File has to be maintained to record the observations of the demonstrations and the visits. Marks awarded can be included in the internal marks.) Reference Books 1. Food Hygiene & Sanitation - S. Roday 2. Food Microbiology Frazier 3. Complete Catering Science OFG Kilgour 4. Safe Food Handling Michel Jacob 5. Prevention of Food Adulteration Act 1954 6. The Science of Food 3rd Edition- P.M.Gaman & K.B.Sherrington 7. Food Chemistry 1st Edition - Meyer hrs 2 2 2

48

70

24

Subject

COMMUNICATION FUNDAMENTALS 106 First

Subject Code Semester -

Teaching and Examination Scheme: Teaching Scheme/ Week Theory Hrs 04 Practical Hrs -Tutorial Hrs 01 Total 05 Examination Scheme Theory Practical Internal Marks / Marks Duration Marks 40 / 2hrs 30 30

Total 100

Rationale: To introduce students to the process of communication & presentation skills needed by the hospitality professional. The tutorials are to be used to improve oral communication skills. Hrs Chapter 1 The communication process 06 Mks 06

Sender, receiver, message, channel, feedback Message conceived, message encoded, channel selected for communication, message perceived, message decoded, message understood and decoded, feedback Chapter 2 Barriers to effective communication 04 04

Inadequacy of message design, physical appearance, selective attention, prejudice, language difference, inadequate listening, lack of feedback, imperceptions, mannerisms Chapter 3 Listening 01 01 25

Need for listening, listening for content, critical listening, empathetic listening, attentive listening Chapter 4 Framework for planning business messages 01 01

Purpose, audience, structure, style

26

Chapter 6

Written communication skills

24

36

Advantages and disadvantages Note making, writing a log book Comprehension and prcis writing Letter writing (letters of enquiry, complaint, apology, order, application accompanied by bio-data, resignation and appreciation.) Short formal reports (incidents, events, visits) Memos, notices, circulars Chapter 7 Oral communication skills 24 24

Advantages and disadvantages Articulation and delivery Making speeches and presentations Telephone etiquettes Restaurant and hotel English

Chapter 8

Non verbal communication

04

06

Understanding aspects of body language Note : Glossary of Terms Students should be familiar with the glossary of terms pertaining to above mentioned topics Total Reference books: 1) 2) 3) Communication Skills BV Pathak Business Communication- Sinha Grammar and composition- Wren and Martin 64 80

Subject

FOOD PRODUCTION - II 27

Subject Code Semester -

201 Second

Teaching and Examination Scheme Teaching Scheme / per Week Theory Hrs 02 Practical Hrs 08 Tutorial Hrs 01 Total 11 Examination Scheme Theory Practical Internal Marks/ Marks Marks Duration 40 / 2 30 / 4 30 hrs hrs

Total 100

Rationale: Food Production is an integral part of the Hospitality Industry. To prepare the students to cater to the need of the industry, it is important to inculcate in them sound knowledge of the principles of Food Production so that they can be put to use in an efficient & effective way. Hrs. Mks Chapter 1 Fuels used in the kitchen 02 02

1.1 1.2

Heat Transfer Principles Classification, Types, Advantages & Disadvantages Introduction to Methods of Cooking 03 03

Chapter 2 2.1 2.1 2.2 2.3

Cooking as applied to all commodities studied in SEM 1. Classification & Salient Features of various cooking methods. Temperature precautions Equipments used, their care & maintenance. 2.3.1 Moist methods of cooking 2.3.1.1 Steaming with pressure & without pressure 2.3.1.2 Braising 2.3.1.3 Poaching 2.3.1.4 Boiling 2.3.2 Dry methods of cooking 2.3.2.1 Baking 2.3.2.2 Roasting 2.3.2.3 Grilling 2.3.2.4 Tandoor 2.3.3 Frying 2.3.3.1 Types of frying medium 2.3.3.2 Sauteening 2.3.3.3 Shallow frying 2.3.3.4 Deep frying 2.3.3.5 Combining the methods

03

04

03

04

03

04

28

2.3.3.6

Pressure Frying 02 03

2.3.4 Microwave cooking 2.3.4.1 Advantages & disadvantages VIII 3.1 3.2 3.3 3.4 3.5 3.6 Chapter 3 Stocks

02

03

Definition & uses of stocks Classification Rules of stock making Recipes of 1 litre of various stocks (White, brown, fish and vegetable) Glazes & Aspic Storage Care 05 06

Chapter 4 Sauces 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.9 Classification & uses of sauces Composition Thickening agents Recipes of mother sauces Finishing of sauces ( reducing, straining, de glazing, enriching and seasoning) Precautions & rectification, handling & storage Derivatives ( five each) Pan gravies Flavored butters Soups

Chapter 5 5.1 5.2

04

04

Aim of soup making Classification of soups - Cream,Puree,Veloute,Chowder , Consomme, National soups Basic Masalas & Gravies used in Indian Cooking 02 04

Chapter 6 6.1 6.2 6.3 6.4

6.5

Blending of spices and concept of masala Composition of different masala used in Indian Cooking (wet & dry) Proprietary masala blends Preparation of different masalas - Basic Garam Masala, Madras Curry Powder, Sambar Masala, Chat Masala, Goda Masala, Kolhapuri Masala, Vindaloo Masala Popular Gravies used in Indian Cooking -White, Brown, Tomato, Green, Moghlai Texture, Accompaniments & Garnishes Importance & Characteristics Factors affecting textures in food Desirable & Non-Desirable Textures with examples Difference between Accompaniments & Garnishes Glossary of Terms Students should be familiar with the glossary of terms pertaining to above mentioned topics 29 03 03

Chapter 7 7.1. 7.2. 7.3. 7.4. Note :

Total 32 Practicals Minimum 24 individual practicals be accomplished consisting of 50 % Continental menus 30% Indian Menus 20 % Break Fast Menus. ( Indian & Continental )

40

Practical Examination To be conducted on a Basic Continental menu (Consisting of soup, meat, potato preparation, salad & cold Sweet.) Reference Books 8. 9. 10. 11. 12. 13. 14. Practical Cookery -Victor Ceserani & Ronald Kinton, ELBS Theory of Catering- Victor Ceserani & Ronald Kinton, ELBS Theory of Catering- Mrs. K. Arora, Franck Brothers Modern Cookery for Teaching & Trade Vol I - MsThangam Philip, Orient Longman. The Professional Chef ( 4th Edition)- Le Rol A. Polsom The book of Ingredients- Jane Grigson Success in Principles of catering - Michael Colleer & Colin Saussams

30

Subject

FOOD & BEVERAGE SERVICE II 202 Second

Subject Code Semester IX -

Teaching and Examination Scheme: Teaching Scheme / Week Theory Hrs 02 Practical Hrs 03 Tutorial Hrs 01 Total Examination Scheme Theory Marks / Practical Duration Marks 40 / 2 hrs 30 / 2 hrs Internal Marks 30 Total

06

100

Rationale: The courses 102 and 202 will give the students a comprehensive knowledge and develop technical skills in the basic aspects of food and non-alcoholic beverage service operations in the Hotel Industry. Hrs Mks Chapter 1. 1.1 1.2 1.3 1.4 1.5 1.6 Chapter 2 2.1 2.2 2.3 2.4 2.5 2.6 Chapter 3 3.1 3.2 Types of Meals Breakfast Introduction, Types, Service Methods, Brunch Lunch Hi Tea Dinner Supper Menu knowledge Introduction Types Ala Carte & Table Dhote Menu Planning, considerations and constraints Menu Terms. Classical French Menu. Classical Foods & its Accompaniments with Cover. Control Methods Necessity and functions of a control system, Billing Methods Duplicate & Triplicate System, KOTs & BOTs, Computerized KOTs (Kitchen Order Ticket, Beverage Order Ticket) Flow chart of KOT Presentation of bill. 04 05 10 13 04 05

3.3 3.4

Chapter 4 4.1

Non Alcoholic Beverages Classification

05

10

31

4.2 4.3 Chapter 5. 5.1 5.2 Chapter 6 6.1 6.2 6.3 6.4 6.5

Hot Beverages Types, Service Cold Beverages Types, Service Alcoholic Beverages Definition Classification of Alcoholic Beverages Beers Introductions Ingredients used Production Types and Brands Indian and International Other fermented and brewed beverages Sake, Cider, Perry Note : Glossary of Terms Students should be familiar with the glossary of terms pertaining to above-mentioned topics Total 32 40 06 05 03 02

XV.

PRACTICALS: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Breakfast Table Lay up & Service (Indian, American, English, Continental) Table DHote & A la Carte Cover Receiving the guests Sequence of Service Silver Service (Horsduree (Classical and Horsdoeuvres) varies to Coffee) Crumbing, Clearing, Presenting the bill Side board Organization Taking an Order Food & Making a KOT Writing a Menu in French & its Equivalent in English Revision of practicals from the first semester. Points to be remembered while setting a cover and during service Service of Beer (Bottled, Canned and Draft).

REFERENCE BOOKS: 1. 2. 3. 4. 5. Food & Beverage Service Lillicrap & Cousins Modern Restaurant Service John Fuller Food & Beverage Service Training Manual Sudhir Andrews, Tata McGraw Hill The Restaurant (from Concept to Operation) Lipinski Bar and Beverage Book C. Katsigris, Mary Porter

32

Subject

HOUSEKEEPING OPERATIONS II 203 Second

Subject Code Semester -

Teaching and Examination Scheme: Teaching Scheme Theory Hrs 2 Rationale: The subject aims to establish the importance of House Keeping and its role in the hospitality Industry. It also prepares the student to acquire basic knowledge and skills necessary for different tasks and aspects of housekeeping. Hrs Mks Chapter 1 Cleaning Routine of Housekeeping Department General principles of cleaning Work routine for floor supervisors and chamber maids Rules of the floor Cleaning Routine of Guest Rooms Daily cleaning of occupied, departure, vacant, Under Repair & VIP rooms Evening service & second service procedures. Weekly / Periodic cleaning Special Cleaning tasks to be carried out. Spring Cleaning procedures Cleaning Routine of Public Areas Areas to be maintained Daily, weekly and spring-cleaning procedures for various Public Areas such as Lobby / Lounge, Restaurants, Bar, Banquet Halls, Swimming Pool, Elevators and staircase & corridors. Lost And Found Procedure Procedure for Guest articles Procedure for Lost Hotel Property Records maintained Control Desk 03 04 08 08 08 10 03 04 Practical Hrs 2 Tutorial Hrs 1 Total Theory Marks / Duration 40 / 2 hrs Examination Scheme Practical Marks 30 / 2 hrs Internal Marks 30 Total

100

1.1 1.2 1.3 Chapter 2 2.1 2.2 2.3 2.4 Chapter 3 3.1 3.2

Chapter 4 4.1 4.2 4.3 Chapter 5

02

04 33

5.1 5.2 5.3 Chapter 6 6.1 6.2 6.3 Chapter 7 7.1 7.2 7.3 7.4 7.5 7.6 7.7 7.8

Importance of Control Desk Records maintained Functions performed by C.D. Housekeeping Supervision Importance of supervision Checklist for inspection Dirty Dozen Linen & Uniform room 06 06 02 04

Layout of Linen Room Classification & Selection of Linen Classification of Bed, Bath, & Restaurant Linen Sizes of Linen Calculation of Linen requirement Linen Control Linen Inventory Par stock, Linen Coverage Discard management Total Note : Glossary of Terms Students should be familiar with the glossary of terms pertaining to above-mentioned topics PRACTICALS: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12.

32

40

Equipping Maids Carte / Trolley Bed Making Day / Evening Daily Cleaning of Guest rooms Departure, occupied and vacant Weekly / Spring Cleaning Daily cleaning of Public Areas (Corridors) Weekly Cleaning of Public Areas Cleaning routine Restaurants / Admin. Offices / Staircases & Elevators / Exterior areas. Inspection records Checklist Monogramming Mending, Sewing Machine Linen Inventory Stock Taking Identification and construction of plain, basket, figured, weaves, pile, satin, twill and sateen.

Reference Books: 1. 2. 3. Subject Fibres & Fabrics Brenda Piper Housekeeping Training Manual Sudhir Andrews Hotel, Hostel & Hospital Housekeeping Brenscon & Lanex FRONT OFFICE OPERATIONS - II

34

X XI XII

Subject Code Semester -

204 Second

Teaching & Examination Scheme: Teaching Scheme/ Week Examination Scheme Total Theory Marks / Duration 40 / 2 hrs Practical Marks 30 / 2 hrs Internal Marks 30 Total

Theory Hrs 2

Practical Hrs 2

Tutorial Hrs 1

100

Rationale: This course aims to establish the importance of Front Office within the hospitality industry .It also prepares the student to acquire basic skills and knowledge necessary to successfully identify the required standards in this area and to consider all aspects of this department . Hrs. Mks Chapter 1 1.1 1.2 1.3 Pre-Arrival Procedures Pre arrival activities(Preparing an arrival list, notification etc) Procedure for VIP arrival. Procedure for group arrival(special arrangements, meal coupons, etc) Guest Arrival Types of registration.(Register, Loose Leaf, Registration Cards) Receiving guests. Arrival procedure for various categories of guests (Foreigners along with C-forms, FITs- walkin , with confirmed reservation) Notification of guest arrival. Criteria for taking advance.(Walk-ins, Scanty Baggage etc) Guest Stay Rooming a guest (introduction to the hotel facilities, orientation of the room) Procedure for room change Safe deposit procedure. Assisting guest with all possible information and help(medical etc.) 05 06 08 10 06 06

Chapter 2 3.1 3.2 3.3

3.4 3.5

Chapter 4 4.1 4.2 4.3 4.4

35

Chapter 5 5.1 5.2 5.3 5.4

Basic Information(Travel& Tourism) Role of a Travel Agent Passport(concept and types) Visa(concept and types) Rules regarding customs, foreign exchange etc.

03

06

Chapter 6 Guest Departure 6.1 6.2 6.3 6.4 Chapter 7 7.1 7.2 7.3 7.4 Departure notification Task performed at bell desk ,cashier /reception. Express check outs Late check outs and charges . Methods of Payment Credit card handling Traveler cheques, Personal checks Handling cash Indian , Foreign currency Other methods of payment [Travel agent , Bill to Company etc--] Total Glossary of Terms Students should be familiar with the glossary of terms pertaining to above mentioned topics Practicals: 1. 2. 3. 4. 5. 6. 7.

05

08

05

04

32

40

Note :

Welcoming and rooming a guest Handling check-ins (FIT, VIP, Group & Foreigners) Handling of different situations at the reception counter Handling guest at GRE desk. Handling check-outs Handling payment of bills through (Cash, Credit Cards, Traveller Vouchers, Bill to Company and Foreign Currency) Handling Express check outs and late charges

Assignments : 1. 2. Wild life sanctuaries Collection of information Regarding International chain of hotels

Reference Books 1. Hotel front Office Training Manual. (Sudhir Andrews) 2. Principles of Hotel Front Office Operations (sue Baker, P. Bradley, J. Huyton) 3. Hotel Front Office ( Bruce Braham) 4. Managing Front Office Operations - Michael Kasavana, Charles Steadmon 5. Checkin Checkout- Jerome Vallen 6. Front Office Procedures and Management -Peter Abbott) 7. Front Office operations/Accommodations Operations -Colin Dix 8. Front Office Operation and Administration(Dennis Foster)

36

Subject

CATERING SCIENCE II 205 Second

Subject Code Semester -

Teaching and Examination Scheme Teaching Scheme/ Week Theory Hrs 3 Practical Hrs -Tutorial Hrs 1 Total Examination Scheme Theory Practical Marks / Marks Duration 70 / 3 hrs -Internal Marks 30 Total

100

Rationale: The subject aims to develop basic awareness of important nutrients, and acquire knowledge of nutritional requirements for human beings and plan a balanced diet. Hrs Mks Chapter 1. Introduction to Terminologies Health, 02 04

Food, Nutrition, Nutrient, Empty Calories, Malnutrition, Edible portion of food, Balanced Diet Chapter 2. Carbohydrates

04

08

Definition, Composition, Classification, Food Sources (good and poor sources), Functions in human body, Recommended Daily Allowance in India (RDA), Importance of fibre, Effect of deficiency & excess intake, Effect of heat on carbohydrates Chapter 3. Protein 06 08

Definition, Composition , Essential and Non-essential amino acids, Protein Quality (only Concept), Concept of Supplementary value of Protein, Food Source (good and poor source), RDA (adolescents and adults), Effect of deficiency, Effect of heat on proteins, Functions Chapter 4. Fats And Oils 05 08

Definition, Composition, Saturated and Unsaturated fatty acids, Hydrogenation of oil, Cholesterol (a brief note), Food sources of: (Fat, Oil, Saturated fatty acid, Unsaturated fatty acid, cholesterol), Rancidity of Oil (Concept and Prevention), RDA (Adolescents and adults), Effect of deficiency & excess, Functions Chapter 5. 5.1 Vitamins 06 08

Definition, Classification 37

5.2

5.3

Fat Soluble Vitamins (A,D,E,K) Functions, Food Sources, RDA (Adolescents and adults) , Name of the deficiency disease and symptoms. Water Soluble Vitamins (B Complex and C) - Names of all B Complex, B1 , B2, Niacin, and Vit C with reference to Functions, Sources, RDA (Adolescents and adults), Deficiency diseases and its symptoms. Minerals Calcium, Iron, Iodine - Classification, Functions, RDA (Adolescents and adults), Rich food sources, Deficiency disease and its symptoms Sodium Chloride - Importance and Limitations, Food sources Water And Its Importance To Health Water Balance Dietary sources Dehydration and Oedema 03 02 04 08

Chapter 6. 6.1

6.2

Chapter 7. 7.1 7.2 7.3

Chapter 8. 8.1 8.2

Basic Five Food Groups Foods included in each group Serving size of foods under each group.

03

02

Chapter 9. 9.1

Balanced diet (Using basic 5 food groups) Menu Planning for a days diet for adolescents and adults 9.1.1 Vegetarian and Non vegetarian 9.1.2 Importance of avoiding fast/junk foods

06

08

Chapter 10. Important Foods to be avoided and recommended for: 07 Diabetes Mellitus, Heart related diseases (Cardio Vascular), Peptic Ulcer Jaundice, Kidney diseases, Fever and infection, Diarrhoea and Constipation Chapter 11. How to preserve nutrients while cooking food? 02 Total Note : Glossary of Terms Students should be familiar with the glossary of terms pertaining to above mentioned topics XIII Assignments 48

08

06 70

Calculation of Nutrients: (Carbohydrates, Fat, Protein, Energy, Vit A, Ca, Fe, B1, B2 and C of any 10 recipes) 38

Marks awarded for the assignments can be included in the internal marks. Reference Books 1. 2. 3. 4. 5. Hand Book of Food And Nutrition- Dr. M.S. Swaminathen Nutrition And Dietetics - Shubhangi Joshi Fundamentals of Food and Nutrition- Sumati R. Mudambi and M.V, Rajgopal Thenapentic Nutrition- Prondfit and RobinsonNormal Nutritive value of Indian Food - Dr. C Gopalan

39

Subject Course No. Semester

BASIC FRENCH F0R HOTEL INDUSTRY 206 Second

Teaching & Examination Scheme

Teaching Scheme/ Week Theory Marks / Theory Hrs Practical Hrs Tutorial Total Hrs n Duratio Marks Marks Viva Internal Total Examination Scheme

--

40 /2 hrs

30

30

100

Rationale: To create awareness about the importance of French in the hotel operations and to acquire the correct pronunciation of French terminology. To use standard phrases in French in hotel operations. To integrate the French curriculum with the core syllabus of the course. Hrs 10 Mks 10

Chapter 1. 1.1

General French Pronunciation 1.1.1 The Alphabet 1.1.2 The Accents Numbers (0 to 100) 1.2.1 Cardinal 1.2.2 Ordinal Time (only 24 hr clock) Days of the week 1.4.1 Months of the year 1.4.2 Date Weights & Measures Formules de politesse Conjugation of verbs in the present tense relevant to the hotel industry (only je and vous forms) Food & Beverage Service Restaurant Brigade Hot Plate Language The French Classical Menu (17courses) with classic examples of each course, terminology and meanings in brief Wines 2.4.1 Wines of France, 2.4.2 Wine terminology

1.2

1.3 1.4

1.5 1.6 1.7

Chapter 2. 2.1 2.2 2.3

10

15

2.4

40

2.5 Chapter 3 3.1 3.2

2.4.3 Reading a wine label. Laying a cover Food Production The Kitchen Brigade Ingredients used in Kitchen 3.2.1 Dairy Products 3.2.2 Vegetables 3.2.3 Fruits 3.2.4 Herbs & Spices 3.2.5 Poultry 3.2.6 Fish 3.2.7 Meat 3.2.8 Cereals 3.2.9 Seasonings French Cheeses Culinary Terms in French Total

12

15

3.3 3.4 Note :

32

40

Glossary of Terms

Students should be familiar with the glossary of terms pertaining to above mentioned topics Practicals 1. 2. Greetings/ Introduction Dialogue / Conversation 2.1 At the front desk, travel & tourism enquiries 2.2 At the restaurant French Classical Menu. 3.1 Suggest a menu 3.2 Read a given menu 3.3 Give examples of dishes in a particular course & menu Wines 4.1 Read a wine label 4.2 Wine Terminology Culinary terms 5.1 Give the various correct French Culinary terms. 32 30

Reference Books 1. Work book 2. 3. 4. French for Hotel Management & Tourism Industry by S. Bhattacharya F & B Service - by Dennis Lillicrap John Courins & Robert Smith Modern Cookery Vol 1 - by Thangam Philip

41

Practicals 1. 2. 3. 4. 5. 6. Proposed Examination pattern for viva Greetings & Introduction Dialogue French classical menu Wine French menu terminology 05 10 10 10 10 05

French Classical Menu 1. 2. 3. Wine 1. 2. Wine label Wine terminology Suggest a menu (ref Work Book) Read given menu Give examples of a particular French menu

French menu terminology 1. Explain French terms

42

Subject

FOOD PRODUCTION - III Third 301

Subject Code Semester -

Teaching and Examination Scheme Teaching Scheme / week Examination Scheme Theory Practic Theor Practic Tutori Total y Hrs al Hrs al Hrs Durati Marks on 40 / 2 2 8 1 11 hrs hrs 30 / 4 30 100 s Marks/ al Mark al Total Intern

Rationale: Based on the sound knowledge of commodities and principles and methods of cooking it is desired to prepare students to evolve good understanding and prepare Indian regional menus in large quantities to suit the occasion. The course further introduces the students to the concepts of bakery & confectionery. Hrs Mks Chapter 1 1.1 Quantity Food Production Introduction to large scale / quantity food production.Industrial, Commercial and Institutional (Hospitals / Schools) Indian Regional Cooking Introduction & Factors affecting eating habits, Staple diet Historical background Availability of raw material Special equipment and fuels Food prepared for festivals and special occasions of the following cuisines - Hyderabadi, Bengali, Goan, Gujarathi, Rajasthani, Kashmiri , Maharashtrian, Punjabi , Chettinad, Kerala, Dum, Awadhi. Introduction to Bakery & confectionery 04 06 12 12 02 03

Chapter 2 2.1 2.2 2.3 2.4 2.5

Chapter 3

43

3.1 3.2 3.3 3.4 3.5 Chapter 4

Definition Principles of baking Bakery Equipment (small & large) Formulas & measurements Physical & chemical changes during baking Characteristics Functions of ingredients in Bakery & Confectionery Flour, Shortening agents , Sweetening agents, Raising agents, Dairy products, Eggs, Sundry materials 04 05

Chapter 5 5.1 5.2 5.3 5.4 5.5 Chapter 6 6.1 6.2 6.3 6.4

Yeast Doughs (Fermented Goods) Role of ingredients Types (Rich / lean) Methods of bread making Stages in bread making Faults and remedies, Bread Disease, Bread Improvers Cake Making Role of ingredients Recipe balancing Method of cake making Faults & remedies Total

05

07

05

07

32

40

Note :

Glossary of Terms Students should be familiar with the glossary of terms pertaining to above mentioned topics

Practicals Minimum of 24 Practicals consisting of 60 % Indian Regional Specialties inclusive of snacks (Cooked in Quantity- Minimum 60 portions) 40 % Basic Bakery & Confectionery Items. Practical Examination to be conducted on Indian Menus consisting of meat, vegetable, rice, roti, raita and a sweet preparation.

Reference Books 1. 2. 3. 4. 5. 6. 7. 8. Art of Indian Cookery - Rocky Mohan, Roll Prasad- Cooking with Master, J.Inder Singh Kalra, Allied Modern Cookery (Vol I & Vol -II) For Teaching & Trade - Philip E Thangam, Orient Longman Zaika - Sonya Atal Sapru, Harper Collins Punjabi Cuisine- Pratibha Karan, Harper Collins Wazwaan - Rocky Mohan, Roli & Janssen Naans & Rotis Rurobi Babbar Basic Baking S.C.Dubey 44

9.

Professional Baking Wayne Glasslen

45

Subject

FOOD & BEVERAGE SERVICE III 302 Third

Subject Code Semester -

Teaching and Examination Scheme:

Teaching Scheme / week

Examination Scheme Theor y Practic Intern

Theor Practic Tutori Total y Hrs al Hrs al Hrs

Marks al / Marks Marks Durati on 40 / 2 30 / 2 30 hrs hrs 100 al Total

Rationale: The courses 302 & 402 will give a comprehensive knowledge of the various alcoholic beverage used in the Hospitality Industry. It will give an insight into their history, manufacture, classification, and also to develop technical and specialized skills in the service of the same. Hrs Mks Chapter 1. 1.1 1.2 1.3 1.4 1.5 Chapter 2. Wines Introduction, definitions of Wines Classification Viticulture & Viticulture Methods Vinification-Still, Sparking, Aromatized & Fortified Wines Vine Diseases Wines France, Italy, Spain, Portugal, Germany, New World Wines (South Africa, Australia, USA, Hungary & India) Categories, Regions, Important Wines with their qualities Food &Wine Harmony Wine glasses and equipment Storage and service of wine. Aperitifs 12 18 12 12

2.1 2.2 2.3 Chapter 3.

04

05 46

3.1 3.2

Definition Types- Wine based & spirit based 04 05

Chapter 5 Tobacco Types Cigars & Cigarettes 5.1 Cigar strengths and sizes 5.2 Brands Storage and service Total Note : Glossary of Terms

32

40

Students should be familiar with the glossary of terms pertaining to above mentioned topics PRACTICALS: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Conducting Briefing/ De-Briefing for F & B outlets Taking an Order for Beverages. Service of aperitifs Wine bottle, Identification, Glasses, Equipment, Required for service. Reading a wine label (French, German) Types of Glasses used un the bar Service of Sparkling, Aromatized, Fortified, Still Wines. Menu Planning with wines and service of food & wine Service of Beer, Sake and Other Fermented & Brewed Beverages. Service of cigars and cigarettes.

Reference Books: 1. 2. 3. 4. 5. 6. 7. Food & Beverage Service-Lilicrap & Cousins Modern Restaurant Service- John Fuller Food & Beverages Service Taining Manual-Sudhir Andrews Bar & Beverage Book- Costas Katsigris, Mary Porter, Thomas Professional Guide to Alcoholic Beverages- Lipinski Alcoholic Beverages- Lipinski & Lipinski Bartenders Guide- BD & L.

47

Subject

ACCOMMODATION OPERATIONS I 303 Third

Subject Code Semester -

Teaching and Examination Scheme

Teaching Scheme/ Week Theory Practical Theory Hrs Practical Hrs Tutorial Total Hrs Duration Marks / Marks Marks Internal Total Examination Scheme

40 /2 hrs

30 / 2 hrs

30

100

Rationale This course aims to establish the importance of Accommodation operations within the hospitality Industry .It also prepares the student to acquire basic skills and knowledge necessary to successfully identify the required standards in this area and to consider all aspects of cost control and establishing profitability. SECTION - I Hrs Mks Chapter 1 1.1 1.2 1.3 1.4 Chapter 2 2.1 2.2 Chapter 3 3.1 3.2 3.3 Contract Cleaning Definition, Concept Jobs given on contract by Housekeeping Advantages & Disadvantages Pricing a contract Pest Control Types of Pests Preventive and Control Measures Safety & Security Processes Safety of Guest Property, Hotel Property Prevention of accidents, First Aid Role & Procedures adopted by the Security Department. Textiles Classification of fibres with examples Characteristics and uses of fabrics used in Hotel Industry 48 03 03 02 02 01 03 02 04

Chapter 4 4.1 4.2

Chapter 5 5.1 5.2 5.3 5.4 5.5 5.6

Laundry Management Layout Laundry Equipments Laundry flow process - Guest, House, Contract Stains and Stain removal Dry-cleaning Agents and procedures In-house laundry v/s Contract Laundry: Merits & Demerits Flower Arrangement Concept, Importance & Principles Types and shapes Tools, Equipments and Accessories Conditioning of Plant Materials Total

04

05

Chapter 6 6.1 6.2 6.3 6.4

04

03

16

20

Note :

Glossary of Terms Students should be familiar with the glossary of terms pertaining to above-mentioned topics

Practicals (1 each) 1. 2. 3. 4. 5. 6. 7. Stain Removal Laundering Procedure Starching / Blueing / Ironing Use of Laundry Equipment (Washing Machine) Visit to a Laundry Flower Arrangements Different shapes and styles 2 Practicals Introduction to Horticultural aspects Pest Control

16

Reference Books: 1. 2. 3. Fibres & Fabrics Brenda Piper Housekeeping Operations Robert Martin Housekeeping Management Matt A. Casado (Wiley)

49

SECTION - II Hrs 05 Mks 06

Chapter 1 1.1. 1.2. 1.3. 1.4. Chapter 2

Front Office Accounting Accounting fundamentals (types of accounts, ledger, folios, vouchers) Record keeping system (non automated, semiautomated and fully automated) Credit Monitoring and Charge Privileges Cash sheet Calculation of various Statistical data using Formulae & exercises on: (ARR, Room occupancy %, Double Occupancy%, Foreign Occupancy %, Local Occupancy %, House count)

03

04

Chapter 3

Reports

03

04

Night Receptionist Report, No-Shows & Cancellations Report / Sources of Business Report. / Discrepancy Report Chapter 4 4.1 4.2 4.3 4.4 Chapter 5 5.1 5.2 Guest Relations Hospitality Desk Functions and role Maintenance of records like guest history card etc) Special personality traits for a Guest Relations Executive Situation Handling Complaint handling procedure Dealing with unusual situations(Death, Theft, Fire, Bomb-Scare etc) Total 02 02 03 04

16

20

Practicals Situations for the following instances: 1. Posting charges in guest folio 2. Practical applications of Credit Monitoring 3. Practical applications of Charge Privilege 4. Late Check-outs 5. Late Charges 6. V.P.O. and Miscellaneous vouchers 7. Allowance vouchers 8. Dealing with guests at the hospitality desk(enhancing the guest experience) 9. Situation Handling (Death, Theft, Fire, Bomb-Scare, etc)

Reference Books:50

1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

Hotel front Office Training Manual -Sudhir Andrews Principles of Hotel Front Office Operations - Sue Baker, P. Bradley, J. Huyton Hotel Front Office - Bruce Braham Managing Front Office Operations- Michael Kasavana, Charles Steadmon Checkin Checkout - Jerome Vallen The Hotel Receptionist- Grace Paige, Jane Paige Front Office Procedures and Management - Peter Abbott Front Office operations/Accommodations Operations-Colin Dix Hotel reception- Paul White and Helen Front Office Operation and Administration -Dennis Foster

Note :

Glossary of Terms Students should be familiar with the glossary of terms pertaining to above-mentioned topics

51

Subject

COMPUTER FUNDAMENTALS

Subject Code Semester -

304
Third

Teaching and Examination Scheme: Teaching Scheme / week Theory Hrs 2 Practical Hrs 2 Tutorial Hrs 1 Total 5 Examination Scheme Theory Practical Internal Marks/ Marks Marks Duration 40 / 2 30 / 2 30 hrs hrs

Total 100

Rationale: The subject aims to give a basic knowledge of computers and its operations and enables the student to operate the computer with enough practice to get confidence. Note: The Total 64 hours allotted are a combination of 32 hrs of Theory and 32 hours of online practicals. Hrs Mks Chapter 1 1.1 1.2 1.3 1.4 1.5 1.6 Chapter 2 2.1 2.2 2.3 2.4 Chapter 3 2.1 2.2 2.3 2.4 Chapter 4 4.1 4.2 4.3 Computer Fundamentals Features of Computer System Block Diagram Hardware Input & Output Devices, CPU, RAM, ROM Software System, Application S/W Networks LAN, MAN, WAN, Topologies Viruses Types, Precautions WINDOWS Features Terminologies - Desktop, Windows, Wallpaper,Icons, XIV File, Folder,etc. WindowsExplorer- (Assignment with files, folders) Accessories Paint, Notepad, Calculator. DOS (Disk Operating System) 05 03 05 03 10 05

Introduction, Features Internal Commands DIR, CLS, VER, VOL, DATE, TIME, COPY, TYPE, REN, DEL, CD, MD, RD) External Commands - FORMAT, ATTRIB, SCANDISK, TREE, MORE, EDIT etc. Wildcards (question mark ?, asterisk *) MS-WORD 08 File Commands, Print, Page Setup Editing - Cut, Copy, Paste, Find, Replace, etc. Formatting Commands Fonts, Bullets, Borders, Columns, Tabs, Indents

05

52

4.4 4.5 4.6 Chapter 5 5.1 5.2 5.3 5.4 5.5 Chapter 6 6.1 6.2 XV Chapter 7 7.1 7.2 7.3 7.4 7.5 7.6 Chapter 8 8.1 8.2 Chapter 9 9.1 Chapter 10 10.1 10.2 10.3 10.4

Tables, Auto Text, Auto Correct Mail Merge Hyperlinks MS-EXCEL Features, Auto Fill, Custom Lists etc. Cell Reference Relative & Absolute ($) Formulae, Functions (Math/Stats, Text, Date, IF) Charts Types, Parts of the Chart Databases (Create, Sort, AutoFilter, Sub Total) MS-POWERPOINT Slide Layout, Slide t. ClipArt, Orgnisational Chart, Graphs, Tables 6.3 Custom Animations, Slide Timings INTERNET / E-MAIL History, Pre-requisites for Internet, Role of Modem Services Emailing, Chatting, Surfing, Blog Search Engines, Browsers, Dial Up, Domains Broadband, Concepts of Web upload, download Threats Spyware, Adware, SPAM E-Commerce and ERP Concepts of B-to-B, B-to-C ERP concept, SAP Concepts DBMS- (Data Base Management Systems) Definition- DBMS, Table, Data Types, Record, Fields MS-ACCESS Table Creation, Fields, data Type Primary Key Concept Add, Edit, Delete records Forms, Simple Query Total 05 05 02 02 04 02 07 05 08 04 10 06

64

40

XVI. Note : Glossary of Terms Students should be familiar with the glossary of terms pertaining to above mentioned topics Students should maintain a Log Book, which has all Notes, Pictures from the Internet and all Assignments (which will be marked as part of Practical Exams) SUGGESTED PRACTICAL ASSIGNMENTS: 1. 2. 3. 4. 5. 6. 7. 8. To create files, directories, to make changes in existing files (DOS) Create Folders, change date/time, Change desktop settings (WINDOWS) KOT, Logo, Students Resumes. (WORD). KOT, Report Card, Pass / Fail Result, Bills, Hotel Rooms, Charts, Database of Employees, Guests (EXCEL) To download information from the internet as a topic (INTERNET) To present the above information as a presentation (POWERPOINT) Create a database, EDIT, DELETE, RECALL & APPEND records. (FOXPRO) Create a FORM where all records can be displayed/ edited. (ACCESS) 53

9.

To surf the internet and look for images or information on any relevant topic.

Note: - Practical examinations will be based on practical assignments, knowledge of commands and Viva RECOMMENDED BOOKS: Computer Fundamentals P.K. Sinha A First Course In Computers Sanjay Saxena DOS Guide Peter Norton Mastering MS-OFFICE Lonnie E. Moseley & David M. Boodey (BPB Publication) 5. Mastering FOXPRO Charles Siegel (BPB Publication) 6. Any other which are available in the area and city which the faculty deem fit 1. 2. 3. 4.

54

Subject:

FOOD AND BEVERAGE CONTROL 305 Third

Subject Code Semester -

Teaching and Examination Scheme: Teaching Scheme / week Theory Hrs 3 Practical Hrs Tutorial Hrs 1 Total 4 Examination Scheme Theory Practical Marks/ Marks Duration 70 / 3 hrs Internal Marks 30 Total 100

Rationale: The student will gain comprehensive knowledge on various aspects of control procedures, adopted by the food and Beverage department. Hrs Mks Chapter 1 1.1 XVI Chapter 2 2.1 2.2 Chapter 3 Chapter 4 Food & Beverage Control Definition, Objectives & Problems Elements of Cost Definition of Cost, Basic Concept of Profits Pricing & Control Aspects Cost Dynamics & Break - Even Budgeting Definition & Objectives. 4.1 4.2 Chapter 5 Kinds of Budgets (Sales Budget, Labour Cost Budget, Overhead Cost Budget) Budgeted Trading Account (P & L) The Control Cycle Overview Buying / Receiving / Storing/Issuing / Preparing / Selling Purchasing The Selection of a Supplier, Rating, Methods of Purchasing Standard Purchase Specifications Objectives & Preparation Economic Order Quantity Receiving Receiving Procedures & Methods Purchase Orders, Delivery Notes, Goods Received Book Assessing Performance and Efficiency of the Receiving Department. 02 02 02 02

04

04

04 04

04 10

Chapter 6 6.1 6.2 6.3 Chapter 7 7.1 7.2 7.3

06

08

06

08

55

7.4

The receiving of Foods & Beverages in terms of Quantity, Quality & Inspection. Stores and Issuing Stock Records -Bin Cards, Stock Cards, Perpetual Inventory Records Store Issues - Transfer Notes, Breakages and Damaged Goods Stock Taking, Stock Turnover, Stock Levels Procedure for Perishable and Non-Perishable Food & Beverage items ABC Analysis Preparation of Food & Beverage Items Volume Forecasting Aids, Standard Yields, Standard Recipes, Standard Portion Sizes. Analysis of preparation methods Selling The Pricing of menu Fixed Selling Price & Control (Cash and Credit) En Pension Terms 05 10 06 08

Chapter 8 8.1 8.2 8.3 8.4 8.5 Chapter 9 8.1 8.2 Chapter 10 9.1 9.2 9.3

05

08

Chapter 11

Preparing Food Cost Reports and Beverage Cost Reports Total

04

06

48

70

Reference Books :1. 2. ` Food and Beverage Control - Richard Kotas & Bernard Davis Food and Beverage Management - Bernard Davis & Sally Stone.

56

Subject

BASIC ACCOUNTING 306 Third

Subject Code Semester -

Teaching and Examination Scheme: Teaching Scheme / week Theory Hrs 4 Practical Hrs Tutorial Hrs 1 Total 5 Examination Scheme Theory Practical Marks/ Marks Duration 70 / 3 hrs Internal Marks 30 Total 100

Rationale: This subject intends to impart students the basic knowledge of Hotel Accounting required for the Hospitality Management and to prepare them to comprehend and utilize this knowledge for the day-to-day operations of the organization. Hrs 03 Mks 04

Chapter 1 1.1 1.2

Introduction to Accounting Terms and terminologies used in Accounting Definition, Objectives and Importance Accounting and Hotel Accounting

of

Chapter 2 Principles of Double Entry System of Book-keeping 2.1 Nature, Advantages and Principles 2.2 Classification of Accounts 2.3 Rules of Debit and Credit Chapter 3 3.1 3.2 Journal and Ledger Practical problems on Journalising- simple and combination entries Posting into Ledger & Balancing of Ledger Accounts Subsidiary Books Advantage, Proformas of Subsidiary books Practical problems on preparation of Purchases, Sales, Returns and Special Functions Books. Cash Book Introduction and types of Cash book Practical problems on Three column and Analytical Petty Cash Book on Imprest system with special reference to Cash Received Book used in Hotels. Meaning, importance and reasons for preparing Bank Reconciliation Statement

04

04

10

10

Chapter 4 4.1 4.2

10

10

Chapter 5 5.1 5.2

10

10

5.3

57

Chapter 6 6.1 6.2

Accounting principles Accounting Concepts and Conventions Capital, Revenue and Deferred Expenditures and Incomes. Trial Balance Importance, Purpose and advantages Practical problem on preparation of Trial balance Final accounts of Small hotels and Restaurants Need for preparation of Trading account, Profit and Loss account and Balance Sheet Practical problems on Trading account, Profit and Loss account and Balance Sheet with following adjustments only: Closing stock, Outstanding and Prepaid expenses, Accrued and Pre- received incomes, Depreciation of fixed assets and Staff meals. Total Glossary of Terms Students should be familiar with the glossary of terms pertaining to above mentioned topics

06

08

Revenue

Chapter 7 7.1 7.2 Chapter 8 8.1 8.2

05

06

16

18

64

70

Note :

Implementation Strategies: The students may be assigned to solve problems and exercises to get hands on experience in accounting. In addition the student should be familiarised with various final account statements of small hotels/restaurants. Reference Books 1. Double entry Book-keeping -T.S.Grewal Eleventh Revised 2004 S. Chand & Sons 23, Daryaganj New Delhi-2 2. Hotel Accountancy & Finance- S.P Jain & K.L Narang First 1999 Kalyani Publishers B1/1292,Rajinder Nagar, Ludhiana 3. Hotel Accounting & Financial Control - Ozi DCunha Gleson Ozi DCunha Fist-2002- Dickey Enterprises , Kandivali (W) Mumbai 4. Book Keeping& Accountancy L.N.Chopde, D.H.Choudhari- Fourteenth 1999Sheth Publishers Pvt. Ltd. Mumbai 5. Accounting in the Hotel & Catering Industry Richard Kotas Four 1981International Textbook Company

Subject

FOOD PRODUCTION - IV 58

Subject Code Semester

401 Fourth

Teaching and Examination Scheme: Teaching Scheme / week Theory Hrs 2 Practical Hrs 8 Tutorial Hrs 1 Total 11 Theory Marks/ Duration 40 / 2 hrs Examination Scheme Practical Marks 30 /4 hrs Internal Marks 30 Total 100

Rationale: The course provides a detailed understanding of the compositions and methods used in meat cookery, while also advancing in the bakery & confectionery curriculum. Hrs Mks Chapter 1 Meat Cookery 06 10 1.1 1.2 1.3 Understanding meats Composition, structure & basic quality factors Aging, Factors affecting tenderness Appropriate cooking methods. 1.3.1 Lamb / Beef / Veal / Pork 1.3.1.1 1.3.1.2 1.3.1.3 1.3.1.4 1.3.2 Poultry 1.3.2.1 1.3.2.2 1.3.2.3 1.3.2.4 Selection Criteria Principles of Storage & thawing Cuts of poultry (uses & suitable cooking methods) Description and uses of - Duck, goose, turkey, guinea- fowl & quail. 06 06 Selection Criteria Principles of Storage & thawing Cuts (uses & suitable cooking methods) Offals

Chapter 2 2.1 2.2 2.3 2.4 2.5 2.6

Fish Mongery Introduction to fish mongery, Classification of fish with examples( local names also ) Selection & storage of fish & shell fish Cuts of fish Cooking of fish Preserved & processed fish

Chapter 3 3.1

Convenience Foods Characteristics

04

06

59

3.2 3.3

Processing methods Advantages & Disadvantages

Chapter 4 4.1 4.2 4.3 4.4 Chapter 5 5.1 5.2 5.3 Chapter 6 6.1 6.2 6.3

Flour Pastries Definition & Classification- Short Crust, Hot Water/ choux, Rough Puff, Flaky Role of ingredients Recipes, methods of preparation Dos and Donts while preparing Pastry Cookies Definition / introduction Types of cookies Methods of mixing & Baking Icing, Frosting & Fillings Definition & Uses Classification Ingredients used

06

08

05

04

05

06

Total 32 Note : Glossary of Terms Students should be familiar with the glossary of terms pertaining to above-mentioned topics Practicals

40

Students to continue with a combination of Bakery and Quantity Food production menus (minimum 24 practicals as follows. 50 % Advanced Bakery Menus covering Flour Pastry Products and variations, Gateaux using various Icings and decorations techniques and cookies. 50% brunch, high tea, snacks and Industrial / Institutional Lunch Menus. Practical Examination to be conducted on three Bakery Products inclusive of Flour Pastry Variation, Birthday Cake / Fresh Cream Gateau and bread rolls. Reference Books 1. 2. 3. 4. 5. 6. 7. Professional Baking, Wayne Glasslen The Wilton Ways of Cake Decorations, Hamlyn Publishing Complete Guide To Cookery Anne Willan Professional Pastry Chef Bo Friberg, John Wiley Baking Martha Day Lorenz Books The Professional Chef ( 4th Edition) Le Rol A Polsom Chef Manual Of Kitchen Management- John Fuller

60

Subject

FOOD & BEVERAGE SERVICE IV 402 Fourth

Subject Code Semester -

Teaching and Examination Scheme:

Teaching Scheme / week

Examination Scheme Theor y Practic Intern

Theor Practic Tutori Total y Hrs al Hrs al Hrs

Marks al / Marks Marks Durati on 40 / 2 30 / 2 30 hrs hrs 100 al Total

Rationale: The courses 302 & 402 will give a comprehensive knowledge of the various alcoholic beverage used in the Hospitality Industry. It will give an insight into their history, manufacture, classification, and also to develop technical and specialized skills in the service of the same. Hrs Mks Chapter 1. Introduction to Spirits, Distillation process, Pot Still & Patent Still Spirits Whisky Brandy, Rum, Vodka, Gin & Tequila, Production, Types, Brands- Indian and International Other Alcoholic Beverages- Absinthe, Ouza Aquavit, Silvovitz, Arrack, Feni, Grappa, Calvados & other fruit brandies Liqueurs Types Production Brands & Service- Indian and International Cocktails 07 10 61 05 07 05 08

Chapter 2 2.1 2.2

15

15

Chapter 3. 3.1 3.2 3.3 Chapter 4.

4.1 4.2 4.3 4.4 4.5

Introduction, History, Methods of Mixing cocktails Rules of mixing cocktails Classic Cocktails- Recipes, innovative cocktails & mock tails (at least 5 from each base) Cocktail Bar Equipment, garnishes, decorative accessories. Definition of other mixed drinks eg. Cobler, Daisy, Sangaree etc. Total 32 40

Note :

Glossary of Terms Students should be familiar with the glossary of terms pertaining to above mentioned topics

Practical: 1. 2. 3. 4. 5. Service of Spirits & Liqueurs from the bar and at the table. Cocktail/Mocktail Preparation, presentation and service Service of Cigars & cigarettes] Setting of a bar and service from the bar Menu planning & service of food and alcoholic beverages.

Reference Books: 1. 2. 3. 4. 5. 6. 7. 8. 9. Food & Beverage Service Training Manual- Sudhir Andrews Food & Beverage Service Lillicrap & Cousins Modern Restaurant Service- John Fuller Beverage Book- Andrew, Dunkin & Cousins Professional Food service- Serigo Andrili & Peter Douglas Profitable Menu Planning- John Drysale Bar & Beverage Book- Mary Porter & Kostagris Alcoholic Beverages- Lipinski & Lipinski Bartenders Guide BD & L.

62

Subject

ACCOMMODATION OPERATIONS II 403 Fourth

Subject Code Semester -

Teaching and Examination Scheme

Teaching Scheme/ Week Theory Practical Theory Hrs Practical Hrs Tutorial Total Hrs Duration Marks / Marks Marks Internal Total Examination Scheme

40 /2 hrs

30 / 3 hrs

30

100

XVII. Rationale: This course aims to establish the importance of Rooms Division within the hospitality Industry. It also prepares the student to acquire skills and knowledge necessary to successfully identify the required standards and Control Systems in this area and to consider managerial decision-making aspects of this department XVIII. SECTION - I Hrs Mks Chapter 1 1.1 1.2 1.3 Chapter 2 2.1 2.2 2.3 Chapter 3 3.1 3.2 3.3 Chapter 4 4.1 4.2 Interior Decoration Importance & Definition Principles of Design Elements of Design Line/ Form/ Color / Texture Refurbishing & Redecoration Definition Factors Snagging list Budget & Budgetary Control Definition, Concept & importance Types of Budgets operating & capital Housekeeping Room Cost Purchasing System Identification & selection of supplier Purchase procedure Purchase order, receiving, storage & issuing 06 04

06

04

08

07

04

05

63

4.3

Concept of ROL, bin card & other records maintain for purchasing Total 24 20

Practicals: 1. 2. 3. 4. 5. 6. 7. 8. Basic layout of a Guest Room. Formats of purchase records such as purchase order, bin card, requisition slip etc. Colour Wheel Calculation of staff requirement for house keeping department for 5 star hotels. Calculation of staff requirement for house keeping department for 3 star hotels. Preparing duty rota for supervisory staff. Preparing duty rota for GRA & Public Area attendance. Daily & monthly consumption sheet.

Reference: 1. Professionals Housekeeper Georgina Tucker Schneider, Mary Scoviak 2. Professional Management of H.K. Operations Matt. A. Casado (Wiley) SECTION - II Hrs Chapter 1 NIGHT AUDIT 06 Mks 04

1.1 Concept of Night Audit and Role of Night Auditor 1.2 Night Auditors Report (Night Auditors Report) 1.3 Auditing Process(in brief) Chapter 2 2.1 2.2 2.3 2.4 2.5 Chapter 3 SALES TECHNIQUES Various Sales Tools Role of Front Office Personnel in maximising occupancy Overbooking, Repeat guests, Return Reservations. Offering Alternatives and Suggestive Selling Business related Marketing Techniques Establishing Room Rates ( Rule of Thumb Approach, Hubbarts Formula) Market Conditions Approach Forecasting Room Availability Useful forecasting Data Room Availability Forecast Forecast forms [sample] Total 24 20 06 06

06

04

Chapter 4 4.1 4.2 4.3

06

06

Note :

Glossary of Terms Students should be familiar with the glossary of terms pertaining to above mentioned topics 64

Practicals 1 Up-selling 2 Suggestive Selling 3 Formats of Night audit process 4 Preparing Forecast sheets-week 5 Preparing Forecast sheets-month 6 Overbooking 7 Increasing Repeat Guests 8 Encouraging Return reservation Reference Books: 1 2 3 4 5 6 7 8 9 10 Hotel front Office Training Manual. -Sudhir Andrews Principles of Hotel Front Office Operations -sue Baker, P. Bradley, J. Huyton Hotel Front Office Bruce Braham Managing Front Office Operations- Michael Kasavana, Charles Steadmon Checkin Checkout - Jerome Vallen The Hotel Receptionist- Grace Paige, Jane Paige Front Office Procedures and Management - Peter Abbott Front Office operations/Accommodations Operations-Colin Dix Hotel reception- Paul White and Helen Front Office Operation and Administration(Dennis Foster)

65

Sub Title

HOTEL ENGINEERING 404 Fourth

Subject Code Semester -

Teaching and Examination Scheme:

Teaching Scheme / week Theory Theo Practic ry al Hrs Hrs Hrs n 3 1 4 ial Total Tutor Marks/

Examination Scheme

Practica Interna Total l Marks l Marks

Duratio

70 / 3hrs

30

100

Rationale: The subject will provide information regarding the basic services and different types of systems in hotel industry. This will help the students to understand plan, co-ordinate and integrate the functions of engineering departments for over all operations and assist in the management of hotel. Hrs. Mks 06 08

Chapter-1 1.1. 1.2. 1.3. 1.4. 1.5.

Maintenance & Replacement Policy

1.6. 1.7. 1.8. 1.9.

Importance of maintenance dept. in Hotel Industry. Organization of maintenance Dept . in 3/4/5 star hotel . Duties & responsibility of chief Engg. of a hotel. Types of maintenance with examples of each , 1.4.1. Advantages & disadvantages. Maintenance chart : for 1.5.1. Swimming pool 1.5.2. Kitchen. Reasons for replacement of equipment. Replacement factors Economic replace of equipment (introduction only). Contract of Maintenance Definition & procedure , types.Advantages & disadvantages Refrigeration Definition, Pressure, Energy, Heat, Temperature, Specific heat, Sensible and latent heat ,Relative humidity, DBT, WBT Block diagram and function of :Boiler, Condenser, Compressor, Evaporator, Heat Exchanger. Unit of refrigeration Vapour compression Refrigeration system (Block diagram) 66 08 10

Chapter 2 2.1

2.2 2.3 2.4

2.5 2.6 2.7 2.8

Absorption refrigeration system (Block diagram) Domestic Refrigerator, defrosting, Need, Methods, Maintenance of refrigerator. Refrigerant :types , properties of good refrigerant. Ammonia as a refrigerant.

Chapter 3. 3.1

Air-conditioning Factors affecting comfort AC (supply of oxygen, removal of heat &moisture proper air circulation, pure air) Factors affecting on AC load. Types of AC systems :Central AC ,Unitary AC. AC equipment :Air filter, Humidifier , Dehumidifier. Window AC Walk in freezer , cold storage. Pollution & Control Air pollution. Sources. Control Collectors, filters Govt. stipulated conditions for air pollution. Water pollution. 4.2.1 Water pollution sources in Hotels. 4.2.2 Control methods 4.2.3 Govt. stipulated conditions for water pollutio Waste Disposal Waste Handling equipment (Shredders,Compactors,Transportation separation) Controlling methods(recycled material, land filling, heat recovery by incineration ) Noise pollution control. 4.4.1. Sources of noise in Hotel & its unit. 4.4.2. Introductory control methods. 4.4.3. Govt.stipulated condition for noise pollution. Environmental Degradation, Global warming and methods of Conservation.Concept of Recycling Water and Sanitation. Water purification methods. Methods of water softening (Ion exchange, Zeolite process) Cold and hot water distribution system. Various plumbing fixtures. Types of sanitary traps and their applications. Types of water closets and flushing.

06

08

3.2 3.3 3.4 3.5 3.6 Chapter 4. 4.1 4.1.1 4.1.2 4.1.3 4.2

04

08

4.3. 4.3.1. 4.3.2. 4.4.

4.5.

Chapter 5. 5.1 5.2 5.3 5.4 5.5 5.6

08

10

Chapter 6. 5.1 5.2 5.3

Fuels and Electricity. Methods of heat transfer. Units of heat. Solid,Liquid,Gas,Electricity,Biogas fuels.

06

10

67

5.4 5.5 5.6 5.7 5.8 Chapter 7. 7.1 7.2 7.3 7.4 Chapter 8. 8.1 8.2 8.3 8.4

Importance of earthing. Safety devices such as fuse,circuits breaker. Methods of lighting (Direct,Indirect) Types of electric supply (single phase,three phase) Calculation of electricity bill. Energy conservation. Importance of energy conservation. Simple methods of Energy conservation Developing energy conservation program for hotel. Use of solar energy for various activities. Safety in hotel Industry. Classification of fire ,symbols. Methods and types of fire extinguishers. Fire detectors,alarm. Various security system for hotel ( Key control, Door,valuable guest). 06 08 04 08

There should be 4 Demonstrations / Field Visits. 1. 2. 3. 4. Refrigerator/VCC system in Hotel Cold storage/ walk in chiller AC/ Window AC Safety systems Total 48 Note : Glossary of Terms Students should be familiar with the glossary of terms pertaining to above mentioned topics 70

Reference Books 1. Management of maintenance & Engineering Systems in Hospitality Industries by Frank D. Borsenik, John Willey & Sons 2. Industrial Organisation and Management by O.P. Khanna 3. Refrigeration & Air Conditioning by Domkondwar 4. Hotel Maintenance by Arora

68

Subject

PRINCIPLES OF MANAGEMENT 405 Fourth

Subject Code Semester -

Teaching and Examination Scheme: -

Teaching Scheme / week Theory Lectur eHrs Practic al Hrs Tutori Total al Hrs Duration 3 1 4 70 / 3hrs Marks/

Examination Scheme

Practical Marks

Internal Total Marks

30

100

Rationale: To make the students understand the concepts of management & their Practical application in the hospitality industry. Hrs Mks Chapter 1 1.1 1.2 1.3 1.4 Chapter 2 2.1 2.2 2.3 2.4 Chapter 3 Introduction A typical day in the life of a manager at hotel (illustrative situations) Management defined Levels of management External & internal factors that effect management Management thought: journey from inception till today Brief history of management thought Contribution of F.W. Taylor to scientific management Henry Fayols classical management theory Modern day management theory Planning& Decision Making A. 3.1 3.2 3.3 3.4 3.5 Planning 04 08 05 10 03 05

Definition Nature & Importance of planning, Advantages & disadvantages Types of plans objectives, strategies, policies, procedures, methods, rules, programs & budgets Steps in planning Planning assumptions

69

B. 3.6 3.7

Decision-making Types of decisions Step by step decision making process Organizing& Staffing A. Organizing

03

04

Chapter 4

05

10

4.1 4.2 4.3

Definition Nature & importance of organizing Principles of organizations Formal & Informal, Centralized / Decentralized, Line & staff

Staffing

4.4 4.5 4.6

Definitions Delegation and Departmentalization, Authority & Responsibility, Span of control Leadership 06 10

Chapter 5 5.1 5.2 5.3 5.4

Definition Leadership theories - Managerial grid Different styles of leadership Characteristics of a good leader Motivation 06 10

Chapter 6 6.1 6.2 6.3 6.4

6.5

Definition Nature & importance Benefits of motivated staff Theories of motivation 6.4.1 Maslows theory of need hierarchy 6.4.2 Herzbergs two factor theory 6.4.3 McGregors theory X and theory Y Morale its role & importance Communication 06 06

Chapter 7 7.1 7.2

Definition, nature, process of communication Types of communication 7.2.1 Upward / downward 7.2.2 Verbal / Nonverbal 7.2.3 Formal / Informal 7.3 Barriers to communication 7.4 Methods of improving communication effectiveness. Chapter 8 8.1 8.2 Coordination 04 03

Definition Need for coordination Controlling 06 04

Chapter 9 9.1 9.2 9.3

Definition Process of controlling Need for control Total 48 70 70

XIX.

Note : Glossary of Terms Students should be familiar with the glossary of terms pertaining to above mentioned topics

Reference Books 1. 2. 3. 4. Management Stoner & Freeman Essentials of Management Koontz & Odonnel Management tasks Peter Drucker Management Process Davar R.

71

Subject

HOTEL ACCOUNTING 406 Fourth

Subject Code Semester -

Teaching and Examination Scheme:

Teaching Scheme

Examination Scheme

Theor Term Theory Hrs Per Week Practica l Hrs Per Week Tutori Total al Hrs / Marks Durati ks on 70/3hr 3 1 4 s
Rationale: This subject gives an in-depth knowledge about the books maintained in the Hotel Industry. The students may be able to understand the day-to-day final transactions and its record keeping in hotels. Hrs Chapter 1 1.1 1.2 Introduction to Joint Stock Company Definition, Characteristics & Advantages Meaning, Definition and Types of Shares and Debentures Company Final Accounts 12 20 06 Mks 10

y Practic Marks al Mark s k Mar al Marks Oral Wor Intern

30

Chapter 2 2.1

Preparation of Trading, Profit and Loss, Profit and Loss Appropriation Accounts & Balance Sheet with provisions of Companies Act including writing off of Miscellaneous Expenses, Proposed dividend, Provision for Taxation and Transfer to Reserves. Allowances and Visitors Paid Out Meaning, Types and Proformas Difference between Allowances & VPO 72 05 08

Chapter 3 3.1 3.2

Chapter 4 4.1 4.2 Chapter 5 5.1 5.2 5.3

Guest Billing Proforma and Use of Visitors Tabular Ledger and Guest Weekly Bill Accounting of Bills receivable Uniform System of Accounting Introduction Practical problems on preparation of Income Statement Schedules showing Departmental incomes -Rooms, Food & Beverage, Telephone Gift shop, Garage and Parking, Laundry and Marketing only Concepts related to Financial Management

09

12

10

12

Chapter 6

06

08

6.1 6.2 6.3

Definition, and factors affecting Working Capital Definition, Characteristics of Budgets History and meaning of Value added tax Total Glossary of Terms Students should be familiar with the glossary of terms pertaining to above mentioned topics

48

70

Note :

Implementation Strategies: The students may be assigned exercises related to hotel accounting to get hands on experience. They may be given assignments to collect various formats used in the hotel industry and to present the same in the class. Reference Books 6. 7. 8. 9. Hotel Accountancy & Finance- S.P Jain & K.L Narang First 1999 Kalyani Publishers B1/1292,Rajinder Nagar, Ludhiana Hotel Accounting & Financial Control - Ozi DCunha Gleson Ozi DCunha Fist-2002- Dickey Enterprises , Kandivali (W) Mumbai Accountancy in the Hotel & catering Industry Richard Kotas Fourth 1981International Textbook Company Elements of Hotel Accountancy- G.S.Rawat & JMS Negi Fifth Revised 1994Aman Publications, Daryaganj, New Delhi 2.

73

Subject

INDUSTRIAL TRAINING Fifth 501

Subject Code Semester -

Teaching and Examination Scheme:

Examination Scheme Subject Panel Internal Total

Course No

601

Industrial Training 20 weeks (6days x 8 hrs =960hrs) TOTAL

140

60

200

140

60

200

Rationale: The Industrial Training enables students to relate the knowledge and skills acquired in the classroom with systems, standards and practices prevalent in the Industry. Industrial Training In this semester the student shall be sent for industrial training for a period of 20 Weeks, where they would work 8 weeks in Food Production, 6 weeks in Food and Beverage Service, 3 weeks in Front Office and 3 weeks in House-keeping in Government Classified Hotels of the level of three star and above category. The student shall maintain a logbook on daily basis. At the end of the industrial training the student shall submit a training report along with the logbook maintained on daily basis during the period of training and the performance appraisal from each department. The training report is to be prepared by the student in two typed copies and to be submitted to the Principal within the stipulated time for assessment. The report will be assessed by the internal examiner and only on the basis of a certificate of the examiner concerned that the training has been satisfactorily completed would the student be allowed to appear for the viva-voce. The training report will be assessed by a panel of examiners comprising of two external examiners (the external would include preferably one from the Hotel Industry of the level of Head of the Department and above) and one internal examiner. Marks would be awarded as follows by a panel of examiners (two external and one internal) : Performance Appraisal Logbook Training Report Viva-voce -------------Total 30 30 ------60 marks --70 70 -----140 marks.

74

Subject

ADVANCED FOOD PRODUCTION Sixth 601

Subject Code Semester -

Teaching and Examination Scheme

Teaching Scheme Theory Hrs per Week Practical Hrs per Week Tutorial Hrs / week Total Theory Marks/ Paper Duration 2 hrs Examination Scheme Practical Marks 4 hrs Internal Marks Total

11

40 mks

30

30

100

Rationale: The course develops the knowledge and understanding of the international cuisine amongst students. Hrs Mks Chapter 1 1.1 1.2 International Cuisine Introduction to influences of cultures on regions Special features with respect to ingredients, methods, presentation styles in the following countries - Asian , European (continental), North & South American & Mexican. 12 10

Chapter 2 Nouvelle Cuisine 2.1 2.2 2.3 2.4 2.5 Chapter 3 3.1 3.2 3.3 3.4 Chapter 4 4.1 4.2 4.3 4.4 Evolution & history Salient features Difference between Haute Cuisine & Nouvelle Cuisine Service Style points to be considered Preparing plated service Larder / Garde Manger Functions of larder department and Duties & responsibilities of larder chef Common terms used in larder department Specific essential tools & equipment in the larder. Pates, Mousses, Galantines, Ballotines Salads Classification Composition Principles of making a salad. Classical salads

03

04

03

08

04

05

75

Chapter 5 5.1 5.2 5.3 5.4 5.5 5.6 Chapter 6 6.1 6.2 6.3

Sandwiches Parts / composition of sandwiches Types of bread used in sandwich making Types of sandwiches Fillings basic principles of sandwich spread making & fillings. Precautions to take while preparing sandwiches Storing of sandwiches for health & safety. Kitchen Stewarding Importance of kitchen stewarding Hierarchy & staffing in kitchen stewarding department Equipment found in kitchen stewarding department

04

05

04

04

Chapter 7 7.1 7.2 7.3 7.4 7.5 Total 32 Note :

Garbage Disposal Introduction Ways of accumulation Segregation Disposal methods Importance and maintenance of garbage bins 40 Glossary of Terms Students should be familiar with the glossary of terms pertaining to above-mentioned topics

02

04

Practicals Minimum 24 individual practicals to cover international menus ( French, Chinese, Mexican, Italian). Menus may be designed so as to cover classical appetizers, soups, main course accompaniments, salads, breads and desserts. Students should be able to put to use knowledge gained about various cuts of meat, fish, poultry and vegetables. Practical Examination to be conducted on advanced continental menus consisting of appetizer, soup, fish / poultry, potato preparation/ accompaniment, salad, deserts. XVII 1. 2. 3. 4. 5. 6. Reference Books The Larder Chef M.J. Leto & W.H. K.Bode Garnishes- Lyn Rutherfold Larousse Gastronomique Cookery Encyclopedia- Paul Hamlyn Professional Chefs- Art of Garde Manger ( 4th Edition) Frederic H. Semerschmid And John F. Nicolas Classical Recipes of the world Smith, Henry Food Hygiene and Sanitation- S. Roday-Hill Publication

76

Subject

ADVANCED FOOD & BEVERAGE SERVICE 602 Sixth

Subject Code Semester -

Teaching and Examination Scheme:

Teaching Scheme / week Theory Theor Practic y Hrs al Hrs Tutori Total al Hrs Duration 40 / 2 2 3 1 6 hrs Marks/

Examination Scheme

Practical Marks

Internal Total Marks

30 / 2 30 hrs 100

Rationale: The students will gain a comprehensive knowledge and develop technical skills in aspects of Specialized Food and Beverage services. VII Chapter 1 1.1 1.2 1.3 1.4 1.5 Room Service/ In room dining service Introduction, general principles Cycle of Service, scheduling and staffing Forms and Formats Order Taking, Suggestive Selling, breakfast cards Time management- lead time from order taking to clearance Banquets Organization structure, Duties & Responsibilities of banqueting staff Administrative Procedures, Formats Maintained Banquet Function Prospectus Types of Function ( Formal and Informal) Menu Planning ( Indian, Continental, Theme, conference, cocktail, others) Seating Arrangements Off Premise/ Out door catering, Air line/ Railway/ Sea Catering. Buffets Definition Types of buffets Buffet equipment and tables set-up. Bar Operations 06 08 10 12 Hrs Mks 06 06

Chapter 2 2.1 2.2 2.3 2.4 2.5 2.6 2.7

Chapter 3 3.1 3.2 3.3 Chapter 4

06

08 77

4.1 4.2 4.3 Chapter 5 5.1 5.2 5.3 5.4 5.5

Types of bars Layout of American bar (parts of the bar) Bar equipments Gueridon Service Origin and definition Types of Trolleys and layout Special equipment Service Procedures Service of important classical dishes Total 32 40 04 06

XX.

Note : Glossary of Terms Students should be familiar with the glossary of terms pertaining to above mentioned topics

Practicals: 1. 2. 3. 4. 5. 6. 7. 8. 9. Room Service- Tray and trolley lay up, breakfast hanger & service procedure. Mini bar- format and operational procedures. Filling of Banquet function prospectus, Menu Planning & Service (International Menus - French, Chinese, Mexican & Italian) Banquet seating styles, formal banquet service Setting up of bar with glasses & equipment Compiling Beverage lists Mise-en-place for serving a dish from Gueridon Trolley & Service of dishes (flambe & salads) Setting up of buffets and service procedures. Guest Situation Handling

Reference Books: 1. 2. 3. 4. 5. Food & Beverage Service- Lillicrap & Cousins Modern Restaurant Service- John Fuller Beverage Book- Andrew, Dunkin & Cousins Bar & Beverage Book- Mary Porter & Kostagris Alcoholic Beverages- Lipinski & Lipinski

78

Subject

- PERSONALITY DEVELOPMENT AND BUSINESS COMMUNICATIONS 603 Sixth

Subject Code Semester -

Teaching and Examination Scheme: -

Teaching Scheme / week Theory Theor Practic y Hrs al Hrs Tutori Total al Hrs Duration 40 / 2 03 03 1 07 hrs
Rationale :

Examination Scheme

Practical Marks/ Marks

Internal Total Marks

30 / 2 30 hrs 100

To develop the personality and communication skills of the student, so as to prepare him for campus interviews and challenges in personal and professional life. Hrs Chapter 1 1.1 1.2 1.3 1.4 Chapter 2 2.1 Personality profile Personality defined Elements of personality Determinants of personality Personal SWOT analysis Personality enrichment 12 10 06 Mks 05

2.2

2.3

Self Esteem 2.1.1 Self concept 2.1.2 Advantages of high self esteem 2.1.3 Characteristics of people with high and low self esteem 2.1.4 Steps to building positive self esteem Attitude 2.2.1 Factors that determine our attitude 2.2.2 Benefits of a positive attitude and consequences of a negative attitude 2.2.3 Steps to building a positive attitude Motivation 2.3.1 The difference between inspiration and motivation 2.3.2 Motivation redefined 2.3.3 External motivation v/s internal motivation 79

2.4

2.5

2.6

Success 2.4.1 Defining success 2.4.2 Real or imagined obstacles to success 2.4.3 Qualities that make a person successful 2.4.4 Reasons for failure Interpersonal skills 2.5.1 Dealing with seniors, colleagues, juniors, customers, suppliers at the workplace 2.5.2 Factors that prevent building and maintaining positive relationships 2.5.3 The difference between ego and pride 2.5.4 The difference between selfishness and self interest 2.5.5 Steps for building a positive personality Body language 2.6.1 Understanding body language 2.6.2 Projecting positive body language What are recruiters looking for ? Recruiter expectations Career counselling ( based on student SWOT analysis ) Creating a career path Business Communication Report writing 4.1.1 Incident and event 4.1.2 Festival / themed events Meetings 4.2.1 Types 4.2.2 Structuring an agenda 4.2.3 Writing the minutes 4.2.4 Conducting a meeting Presentations 4.3.1 Types 4.3.2 Making a presentation 4.3.3 Making use of AV aids Case studies Advantages of the case study method Technique for analyzing a case study and presenting an argument Stress Management Causes of stress Handling stress / Stress Management techniques Total 48 40 04 05 04 05 16 10 06 05

Chapter 3 3.1 3.2 3.3 Chapter 4 4.1

4.2

4.3

Chapter 5 5.1 5.2

Chapter 6 6.1 6.2

Reference books: 1. 2. 3. How to get the job you want - Arun Agarwal. Published by Vision books, New Delhi Get that job - Rohit Anand and Sanjeev Bikchandani. Published by Harper Collins. You can win - Shiv Khera. MacMillan India Ltd. 80

4. 5.

How to develop self-confidence and influence people by public speaking - Dale Carnegie. Cedar self help. The Perfect Presentation - Andrew Leigh and Michael Maynard. Rupa and co.

Practical guidelines: The student is required to maintain a file to document practicals. Every week one current affairs issue is to be discussed and recorded in the student file. 1. 2. 3. 4. 5. 6. 7. 8. Conduct of a SWOT analysis on self so as to commit oneself to certain areas of development. Understanding and improving body language through self analysis and colleague feedback. Analyzing recruiter expectations. Creating a career path for oneself based on career goals. (short term) Application of the technique of brainstorming. Extempore speaking. Preparation for and participation in a group discussion. Strategies for interview and mock interviews (grooming, document portfolio, mental approach, facing an interview panel, self introduction, handling FAQs and stress questions) Conduct of seminar (questioning techniques, recording of the content of the seminar ) Making short presentations on current hospitality topics using trade magazines and journals as resources to be followed by a Q&A session. Case study analysis Time management applied Participating in a debate Information on personalities in hospitality and other service businesses to be collected and discussed. Hospitality company profiles/ history / culture to be collected and discussed. Application of stress management techniques like yoga could be incorporated on a weekly basis.

9. 10. 11. 12. 13. 14. 15. 16.

81

Subject

HOSPITALITY MARKETING I 604 Sixth

Subject Code Semester -

Teaching & Examination Scheme:

Teaching Scheme / week Theory Theor Practic y Hrs al Hrs Tutori Total al Hrs Duration 70 / 3 3 1 4 hrs Marks/

Examination Scheme

Practical Marks

Internal Total Marks

30

100

Rationale: The subject aims to make the students understand importance of marketing in Hospitality Industry, concepts of the marketing, buying behaviors, market segmentation and marketing mix strategies for effective marketing of the hotel industry. Hrs Mks Chapter 1 Introduction to Marketing 07 08 1.1 1.2 1.3 1.4 1.5 Chapter 2 2.1 2.2 2.3 2.4 2.5 2.6 Chapter 3 3.1 3.2 Definition of Marketing Customer Orientation Core Concept of Marketing Marketing Management Definition Philosophies and pillars of Marketing management Introduction to 7 Ps of Marketing mix Analysis of Current business environment Competition Economic Environment Technological Environment Social & Cultural Environment Political Environment Internal Environment Consumer Behaviour Consumer Behaviour model Factors affecting Consumer Behaviour Cultural, Social, Personal, Psychological 05 08 04 04

82

Chapter 4 4.1 4.2

Market Segmentation Definition & need for market segmentation Basis for segmentation - Geographic, Demographic, Behavioral and Psychographics Product Definition Levels of Product Hospitality products Branding New Product Development Product Life Cycle Product Differentiation Pricing Introduction Internal & External affecting pricing General Pricing methods Pricing strategy adopted by hotels for [Room tariff, F & B Items, Functions, Packages] Distribution

04

08

Chapter 5 5.1 5.2 5.3 5.4 5.5 5.6 5.7 Chapter 6 6.1 6.2 6.3 6.4

07

10

06

10

Chapter 7

05

10

7.1 Definition and importance of Distribution system 7.2 Channel levels of distributions 7.3 Intermediaries for Hospitality Industry [Travel Agents, Tour Wholesalers, Hotel representatives, National/ regional/ local/ tourist agencies, centralised reservation systems, airline based reservation systems, Internet] 7.4 Franchising 7.5 Alliances 7.6 Location of services Chapter 8 8.1 8.2 8.3 8.4 8.5 8.6 Promotion Definition and characteristics of promotion tools 5 Ms of Advertising Various Sales promotion tools used in hotels Publicity and public relation - Tools and opportunities in the hotel industry Principles of personal selling Direct Marketing - Telemarketing and internet Total 48 Note : Glossary of Terms Students should be familiar with the glossary of terms pertaining to above mentioned topics 70 10 12

83

Reference Books 1. 2. 3. Marketing for Hospitality & Tourism - Philip Kotler , Bowen & Makens PrenticeHall Inc Hotel Marketing -S.M.Jha -Himalaya publishing House Mumbai Hospitality Marketing -Neil Wearne - Hospitality Press Pvt Ltd. - Australia

84

Subject

HUMAN RESOURCE MANAGEMENT 605 Sixth

Subject Code Semester -

Teaching and Examination Scheme:

Teaching Scheme / week Theory Theor Practic y Hrs al Hrs Tutori Total al Hrs Duration 70 / 3 3 1 4 hrs Marks/

Examination Scheme

Practical Marks

Internal Total Marks

30

100

Rationale: The understanding of Human Resources Management will help the students in identifying the significance and its role in the Hotel & Catering Industry. It will also help them to develop an attitude for positive Human Behaviour at work. Hrs Chapter 1 1.1 1.2 1.3 1.4 Chapter 2 2.1 2.2 2.3 2.4 Chapter 3 3.1 3.2 3.3 3.4 3.5 Introduction to Human Resource Management Definition Nature & Characteristics Need for HRM in the Service Industry. Role of Human Resource Manager. Human Resource Planning Concepts, Characteristics and Need Job Analysis, Job Description & Job Specification Recruitment & Selection: Sources & Modes of Recruitment Tests & Interviews, Selection Process. Human Resource Development Definition and Characteristics Orientation & Induction Training Need & Importance. Difference between Training & Development Methods of Training. Performance Appraisal Purpose & Methods Promotion & Transfers 85 10 13 04 Mks 03

16

18

Chapter 4 4.1 4.2 4.3 4.4

Wage & Salary Administration Job Evaluation Concept & Objectives Formulation of Compensation Structure Regulatory Provisions. Fringe Benefits

06

12

Chapter 5 5.1 5.2 5.3 Chapter 6 6.1 6.2 6.3 6.4

Grievances & Discipline Grievance Handling Identifying Causes Developing Grievance Handling Systems Discipline Concept, Causes of Indiscipline Labour Management Relations Trade Unions Concept, Objectives & Functions Collective Bargaining Workers Participation in Management. Labour Turnover Causes & Measures to prevent Labour Turnover. Total

06

12

06

12

48

70

XXI.

Note : Glossary of Terms Students should be familiar with the glossary of terms pertaining to above mentioned topics

Reference Books 1. 2. 3. 4. 5. 6. 7. 8. 9. Personnel Management & Industrial Relations Dr P C Shejwalkar & Mr S R Malegaonkar Personnel Management Mamoria Pramod Verma : Personnel Management in Indian Organisations. Edwin b. Flippo : Personnel Management, McGraw Hill. Human Resource Management in the Hospitality Industry -Frank M /Mary L Monochello Guide for Labour Management H L Kumar Human Resource Management & Human Relations V P Michael Arun Monappa & S. Saiyuddain : Personal Management, Tata McGraw Hill. 7 Habits of highly effective people Steven Covey.

86

Subject

TRAVEL & TOURISM Sixth 606

Subject Code Semester -

Teaching and Examination Scheme: Teaching Scheme / week Theory Theo Practic ry al Hrs Hrs Hrs n 70 / 3 3 1 4 hrs
XXII. XXIII. Rational: XXIV. To inculcate a sense of importance and establish a link between the tourism industry and the hotel industry and to highlight tourism industry as an alternative career path Mks 02 Hrs. 04

Examination Scheme

Tutor Marks/ ial Total Duratio l Marks l Marks Practica Interna Total

30

100

Chapter 1

The Tourism Phenomenon 1.1Definition Tourism; Tour; Tourist; Visitor; Excursionist; Domestic; International; Inbound; Outbound; Destination. Growth of Tourism / Evolution /History of Tourism & Present status of tourism in India. Thomas Cook Grand Circular Tour Constituents of Tourism Industry Primary Constituents Secondary Constituents The 4 As of Tourism Attraction, Accessibility, Accommodation, Amenities Career Opportunities for tourism professionals

1.2 1.3 Chapter 2 2.1 2.2 2.3 2.4

06

08

87

Chapter 3 3.1 3.2 3.3

Infrastructure of Tourism Role of Transport in Tourism Modes of Transport: Road, Rail, Air, Sea. Types of Accommodation Main & Supplementary

04

06

Chapter 4
4.1

Types of Tourism
Types of Tourism: - Various Motivators Holiday, Social & Cultural, MICE Religious, VFR (Visiting Friends and Relatives), Sports, Political, Health, Senior Citizen, Sustainable Tourism Alternative Tourism: Eco Tourism, Agro Rural Tourism

04

08

4.2

Chapter 5 5.1

The Impact of Tourism Economic Impact Employment generation, Foreign Exchange Earnings, multiplier effect, Leakage, Infrastructure development. Social, Cultural & Political Impact Standard of living, passport to peace, International understanding, Social Integration, Regional Growth, National Integration. Environmental Impact Tourism pollution & control, wild life & bird sanctuaries & their protection for tourist industry. The Tourism Organizations 07

04

06

5.2

5.3

Chapter 6

08

Objectives, Role & function of: 6.1 Government Organizations: DOT, ITDC, MTDC, ASI, TFCI. 6.2 Domestic Organizations: TAAI, FHRAI, IATO 6.3 International Organizations: WTO, IATA, PATA. 6.4 NGO: Role of NGO in making responsible tourists. Chapter 7 The Travel Agency 7.1 7.2 7.3 Meaning & Definition of Travel Agent. Types of Travel Agent: Retail & Wholesale. Functions of Travel Agent. 7.3.1 Provisions of Travel Information 7.3.2 Ticketing 7.3.3 Itinerary Preparation 7.3.4 Planning & Costing 7.3.5 Settling of Accounts, 7.3.6 Liaisons with service providers 7.3.7 Role of Travel Agent in promotion of Tourism. 05 10

88

Chapter 8 8.1 8.2 8.3 8.4

The Tour Operator Meaning & Definition Types of Tour operator: Inbound, Outbound & Domestic. Tour Packaging definition, components of a tour package Types of Package Tour: 8.4.1 Independent Tour 8.4.2 Inclusive Tour 8.4.3 Escorted Tour 8.4.4 Business Tour Guides & escorts Their role and function Qualities required to be a guide or escort. Travel Formalities & Regulations Passport Definition, issuing authority, Types of Passport, Requirements for passport. Visa Definition, issuing authority, Types of visa Requirements for visa. Health Regulation Vaccination, Health Insurance. Economic Regulation Foreign Exchange Itinerary Planning Definition Steps to plan a Tour Route map Transport booking reservation Accommodation reservation Food facilities Local guide / escort Climate / seasonality Shopping & cultural show Costing Total 48 06

05

08

8.5

Chapter 9 9.1 9.2 9.3

05

06

Chapter 10 10.1 10.2 10.3 10.4 10.5 10.6 10.7 10.8 10.9 10.10

06

70

Note :

Glossary of Terms Students should be familiar with the glossary of terms pertaining to above mentioned topics

VIII 1. 2. 3.

Tutorials

Preparation of Itinerary 2 days, 7 days for well known tourist destinations. Preparation of passport, visa, requirements Field visit to a Travel Agency, Airport etc.

XXV. Reference Books 1. Introduction to Travel & Tourism-Michael M. CottmanVan Nostrand Reinhold New York, 1989 89

2. 3. 4. 5. 6.

Travel Agency & Tour Operation Concepts & Principles-Jagmohan Negi Kanishka Publishes, Distributors, New Delhi, 1997 International Tourism Fundamentals & Practices -A. K. Bhatia -Sterling Publishers Private Limited, 1996 A Textbook of Indian Tourism -B. K. Goswami & G. Raveendran -Har Anand Publications Pvt. Ltd., 2003 Dynamics of Modern Tourism -Ratandeep Singh -Kanishka Publishes, Distributors, New Delhi, 1998 Tourism Development, Principles and Practices -Fletcher & Cooper-ELBS

90

Subject

SPECIALIZATION IN FOOD PRODUCTION MANAGEMENT - I

Semester

Seventh 701-A

Subject Code -

Teaching and Examination Scheme Teaching Scheme / Week Theory Practical Theory Hrs Practica l Hrs Tutori Total al Duration Marks / Marks l Interna Total Examination Scheme

04

10

02

16

70 / 3 hrs

70 / 3 hrs

60

200

Rationale: Personnel deciding to make a career in the food & beverage productions need to acquire finer skills & through understanding of the managerial principles so that the student is professionally developed. IX X Revision of Sem I to V Chapter 1 1.1 1.2 Charcutiere Definition & terms Production, classification, processing of 1.2.1 Sausages 1.2.1 Forcemeats 1.2.1 Marinades, cures, brines Knowledge of cold meat platter Types & uses of chaud froid Preparing aspic & gelee Ham Bacon & Gammon 1.6.1 Difference 1.6.2 Processing 1.6.3 Uses Appetizers (Hot & Cold) Classification with examples Classical appetizers Precautions for preparing, presenting and storing from food spoilage view 08 08 Hrs Mks 10 12 10 20

1.3 1.4 1.5 1.6

Chapter 2 2.1 2.2 2.3

91

Chapter 3 3.1 3.2 3.3 3.4 3.5 Chapter 4 4.1 4.2 4.3 Chapter 5 5.1

Pates & Galantines Types & making of pate Commercial pate & pate maison Truffle sources, cultivation uses & types of truffe Types & making of galantine Ballotines Mousse & Mousseline Types of mousse (savoury) Preparation of mousse & moussleine Difference between mousse & mousseline Food Additives

08

05

08

05

06

10

5.2 5.3 5.4 5.5 5.6 5.7 5.8 5.9 5.10 5.11 Chapter 6

Preservatives 5.1.1 Class I and Class II Preservatives their names & examples Colouring agents natural & synthetic, their names & common usage Flavouring agents Essences Natural & synthetic their names & common usage Sweetening agents Natural & synthetic example and usage Humectant types , examples, usage Bleaching agents composition, examples, usage Thickeners classification, characteristics, example & usage Anticaking agents- definition and usage Sequestrant- definition and usage Nutrient supplements definition, usage and examples. Specialised Kitchen Equipment 06 06

7.1 7.2 7.3

Classification. Modern Development in equipment manufacture. Selection care and maintenance, such as Buffalo Chopper, Bone saw, bread slicing machine, gravity slicer, combi oven, microwave oven, rotary oven, dough sheeter. etc.

Chapter 7

Kitchen Layout & Design

06

06

7.4 7.5 7.6 7.7 7.8

Information required. Areas of the kitchen with recommended dimension. Factors that affect kitchen design. Principles of kitchen layout & design. Placement of equipment. 92

7.9 7.10 7.11 7.12

Flow of work. Layouts of kitchens, bakery & confectionery in various organizations Layout of receiving & storage area. Layout of service & wash up.

Total

64

70

Glossary of Terms Students should be familiar with the glossary of terms pertaining to above mentioned topics. Practicals ( 24 Menus ) International menus Minimum of 4 international cuisines to be covered, such as Oriental, Italian, Mexican, Middle eastern, Continental. Desirable Students should learn making of pates galantine, terrine, classical salads, savouries, Students should learn making of pates galantine and terrrine , classical salads, savouries, Sugar Craft, Chocolate Confectionary and Advanced Indian Sweet meats. Practical Examination Practical Examination should be based on any 5 - Course International Menu. Reference Books: 1.) Professional charcuterie By John Kinsella and David T, Harvey 2.) The Professional Garde Manager By David Paul Larousse 3.) The Art of Garde Manager By Frederic H. Sonneschmidt, John F. Nicolas. 4.) Professional Baking Wayne Gisslen 5.) The Professional Chefs Knife Kit (Culinary Institute of America) 6.) The Professional Chef (Culinary Institute of America) 7.) The Art of Sugar Craft Sugar paste By Brenda Purton 8.) The Art of Sugar Craft Royal Icing By Brenda Purton 9.) The Art of Sugar Craft Piping By Brenda Purton 10.) The Professional Chefs Guide to Kitchen Management By John Fuller, John Knight, Charles A. Salter 11.) Kitchen Planning & Management By John Fuller & David Kirk

Note:

93

Subject

SPECIALIZATION IN FOOD & BEVERAGE SERVICES & MANAGEMENT

Subject Code Semester -

701 B Seventh

Teaching and Examination Scheme:Teaching Scheme / Week Theory Practical Theory Hrs per Practical Hrs per Tutorial Total per week Paper 6 hrs Marks / Marks Internal Total Examination Scheme

04

10

02

16

70/3 hrs

70

60

200

Rationale:- This course enables the student to gain a better understanding of the roll of Food and Beverage Management in the context of overall catering operation. It also helps them to acquire finer skills and through understanding of the managerial principals for overall development. Hrs Mks Chapter 1 Chapter 2 2.1. 2.2. 2.3. 2.4. 2.5. 2.6. 2.7. 2.8. 2.9. Chapter 3 3.1. 3.2. 3.3. 3.4. 3.5. 3.6. 3.7. 3.8. 3.9. Revision of Semester I-V Restaurant Planning & Operations Types of Restaurants Location or site Sources of Finance Design Consideration Furniture Lighting and Dcor Equipment required Records maintained Licences required Bar Planning Types of Bar Target clientele Location Atmosphere and Dcor Basic elements of Layout and Design consideration Parts of bar Beverage control procedure Records maintained Licencess reuired 10 10 07 10 10 10

94

Chapter 4 4.1 4.2 4.3 4.4 4.5 Chapter 5 5.1 5.2 5.3 5.4 5.5 5.6 Chapter 6 6.1 6.2 6.3 6.4 6.5 6.6 6.7 6.8 6.9

Event Management

10

10

Types of functions Role of sales and marketing Taking bookings Planning and orgnising themes of Indian and International cuisine Concept & planning for MICE segments Personal Management in F & B Service 10 08

Developing a good F & B Team (desirable attributes for various levels of hierarchy) Allocation of work, Task analysis and Duty Rosters Performance Measures Customer Relations Staff Organizations and Training Sales Promotion International cuisines French American Oriental Far east Mediterranean Polynesian German Spanish Mexican, etc (Brief description of the classical dishes for the purpose of Menu Planning) Menu Merchandising 10 10 07 12

Chapter 7 7.1 7.2 7.3 7.4 7.5

Major types of merchandizing e.g. Floor Stands, Posters, Wall displays, tent cards etc. Basic menu criteria Types of food and beverage menu Methods of printing menu Suggestive selling and up selling

Total 64 70 Practicals : 1.) Planning a restaurant ( Spatiality, fast food and coffee shop) with the factors mentioned in the theory). 2.) Planning of bar with the factors mentioned in theory 3.) Preparation of duty roasters in restaurants and function catering 4.) Formal banquets (Seating arrangements and service procedures) 5.) Menu planning Indian and International with wines 6.) Formats of records maintained in restaurants and bars (booking, Diary, KOT, Sales summery sheet, Guest comments, Log Book, etc) 7.) List of restaurants equipment manufactures (Assignment) 8.) List of licenses required (Assignment)

95

Reference Books: 1.) Food and Beverage Service Dennis Lillicrap and John Cousins 2.) Food and Beverage Management Bernard Davis, Andrew Lockwood and Sally Stone 3.) Facility Planning and Design Edward Kagarian 4.) Bar and Bevarage Book Costas Katsigris, Mary Proter & Thomas 5.) Theory of Catering kinton and Cesarani

96

Subject

SPECIALISED ACCOMMODATION MANAGEMENT 701 C Seventh

Subject Code Semester -

XVIII Teaching & Examination Scheme:

Teaching Scheme / week Theor y Hrs Practi cal Hrs Tutori Total al Hrs

Examination Scheme Theory Practi Marks/ cal Durati on Intern Total al

Marks Marks

3
Rationale:

12

70

70

60

200

The subject ends to establish the importance of accommodation management with in the hospitality industry. It equips the student to acquire knowledge & skills with respect to planning & designing aspects. Hrs Mks Chapter 1 Revision of Sem I V Chapter 2 Colour 2.1 Colour Wheel 2.2 Colour Schemes 2.3 Psychological effects of colour Chapter 3 3.1 3.2 Chapter 4 4.1 4.2 4.3 Chapter 5 5.1 5.2 Chapter 5 6.1 6.2 6.3 Lighting Classification / type Lighting for the guest rooms & public areas Windows & window treatment Different types of windows Curtains & draperies , valances, swag Window cleaning Equipment and Agents Soft furnishing & Accessories Types, use & care of soft furnishing Role of accessories Floor, Floor finishes &wall carving Classification / types Characteristics Selection criteria 6.3.1 Cleaning Procedures care & maintenance 6.3.2 Agents used, polishing / buffing 03 03 03 03 05 02 10 03

02

02

05

04

97

6.3.3 6.3.4 6.3.5 6.3.6 6.3.7 Chapter 7 7.1 7.2 7.3 7.4 Chapter 8 9.1 9.2 9.3 9.4 9.5 9.6 Chapter 9 9.1

Floor seals Carpets Types selection care & maintenance Types of wall coverings Functions of wall coverings 04 04

Textiles Yarn manufacturing Textural process Characteristics & uses of various fabrics Selection of fabric Planning of a Guest Room Application of Chapter 1-4 in Planning Size of Guest Room as per the classification norms Layout of the guest room to the scale Furniture - size and arrangement Bathroom fixtures & amenities Planning of Services Areas Linen Room / Laundry Planning of a Lobby & Front Dewsk Layout of 9.2 Front Desk 9.2 Back Office 9.2 Equipment Lobby Attrium and other types Designing of brouchures & Tariff cards (Pertaining to size, colour, content, cost, etc) Training Methods Importance of Training Train the Trainer MICE Meeting Incentive Convention Exposition Concept Importance Planning for MICE Sales & Marketing Department Organizational Chart Role of Sales & Marketing Department Co-ordination with Front Office Making of Sales and Marketing and Advertising Plan Total

04

08

04

08

9.2 Chapter 10

03

06

Chapter 11 11.1 11.2 11.3 Chapter 12 12.1 12.2 12.3 Chapter 13 13.1 13.2 13.3 13.4

04

06

05

06

04

07

48

70

Practicals 1 Identification of colour schemes 2 Study the layout and model preparation for a. Single b. Double c. Handicap room, etc 3 Planning and designing of a Lobby (Assignment) 98

4 5

6 7 8

Assignment on floor furnishing, wall coverings, curtains. (Samples to be collected) Designing a Broucher for a. A heritage Hotel b. Business Hotel c. Resort Collect five different examples of Hotel Advertisement Assignment Comparative study of any two MICE destinations Assignments Workout a model-marketing plan for a Five Star Hotel.

Reference Books: 1. 2. 3. 4. 5. Professionals Housekeeper - Georgina Tucker, Schneider, Mary Scoviak Professional Management of H.K. operations- Matt. A. Casado ( Wiley) Front Office Management & Operations Linsley Deveaur, Marcel Escoffer Check in Check out Gary Vallen, Jereme, Vallen Managing Front Office Operations Micheal Kasavana, Richard M Brooks

99

Subject

Organisational Behaviour 702 Seventh

Subject Code Semester -

Teaching and Examination Scheme: Teaching Scheme / Week Theory Practical Theory Hrs Practica l Hrs Tutori Total al Hrs Duration Marks / Marks l Interna Total Examination Scheme

70 / 3 hrs

30

100

Rationale: The understand the impact that individual, group and structure have on behaviour within organisations for the purpose of applying such knowledge towards improving an organizations effectives. Hrs Mks Chapter 1 1.1 1.2 1.3 1.4 Chapter 2 2.1 2.2 2.3 Chapter 3 3.1 3.2 3.3 3.4 Introduction to Organisational Behaviour Definition of OB, relevance and its scope. Relationship to other fields. Objectives of OB. Behavioural Approach to Management. Organizational Design & Culture Modern Organizational Design. Delegation & Decentralization. Organizational Culture Definition & Characteristics. Human Behaviour Nature & Dimensions of Attitude. Nature & Importance of Perception Social Perception. Personality Meaning and Personality Traits. Group Nature, Types, Group Dynamics and Group Decision Making. Motivation Meaning & Importance. Techniques. Theories of Motivation Maslow & McGregors. Learning Process of learning. 100 08 08 08 08 10 10 06 08 06 06

Chapter 4 8.1 8.2 8.3 Chapter 5 5.1

5.2 5.3 5.4 Chapter 6 6.1 6.2 6.3 Chapter 7 7.1. 7.2 7.3

Principles of learning. Organisations Reward System. Behavioural Management Conflict Management Traditional Vs Present Views Reasons for Conflicts Strategies to overcome conflict. Stress Management Concepts of Stress Sources & Effects of Stress Strategies to overcome individual & organizational stress. Diversity And Ethics The Nature of Diversity Reasons for the Emergence of Diversity Specific Characteristics of Diversity Managing Diversity Developing the multicultural Organization Individual Approaches to Managing Diversity Organizational Approaches to Managing Diversity Ethics & Ethical Behaviour in Organizations. 10 10 08 10 08 10

Chapter 8

8.1 8.2

8.3 8.4 8.5

The impact of ethics on Bottom-Line Outcomes Sexual Harassment Pay and promotion Discrimination Employee Privacy Issues Total Reference Books

8.6 8.7 8.8 8.9

64

70

1. Organizational Behaviour - Stephen Robins 2. Organizational Behaviour Fred Luthans. 3. Management of Organizational Behaviour Paul Hersey & Kenneth H Blanchard. 4. Human Behaviour at work Organizational Behaviour Keith Davis. 5. Organisational Behaviour Uma Sankaran

101

Subject

HOTEL RELATED LAWS 703 Seventh

Subject Code Semester -

Teaching and Examination Scheme: Teaching Scheme Theory Hrs per Practical hrs per week week 4 -Rationale: Hrs Chapter 1 1.1. 1.2. 1.3. 1.4. 1.5. 1.6. 1.7. 1.8. Chapter 2 2.1. Indian Contract Act Definition of Contract , Proposal, Agreement, Consideration, etc. Essentials of Valid contract Competent Parties Types of Contracts valid, void and voidable. Performance of Contract Discharge of Contract Remedies for Breach of Contract Indemnity and Guarantee Consumers Protection Act Definitions Consumer, Complaint, Defect in goods, Deficiency in service, Unfair trade practice, Restricted trade practice Procedure for redressal of grievances before District Forum, State Commission, and National Commission. Other related provisions. Sale of Goods Act 04 08 04 06 20 Mks 12 Examination Scheme External 70 /3Hrs Internal 30 Total 100

2.2.

2.3. Chapter 3 3.1 3.2 3.3 3.4

Essentials of valid Sale Conditions and Warranties Unpaid seller and his rights Rights and duties of seller and buyer

Chapter 4

Food Adulteration Act

04

08

Principles of food laws regarding prevention of food adulteration, definition, authorities under the act, procedure of taking a sample purchase right, warranties, guest control order or food services order in force from time to time. Essential commodities etc., and AGMARK 102

Chapter 5

Shops and Establishments Act Procedure relating to registration of hotel, Lodges, Eating Houses, Restaurants, and other related provisions.

04

08

Chapter 6 6.1 6.2 Chapter 7

Environmental Protection Act Important provisions under The Water (Prevention and Control of Pollution) Act The Air (Prevention and Control of Pollution) Act Licenses and Permits Licenses and permits for hotels and catering establishments Procedure for procurement, bye laws of hotels and restaurant under municipal corporation Renewal Suspension and termination of licenses.

04

05

04

05

Chapter 8 1. 2.

Industrial Legislation Factory Act - Definition of Factory, Worker, Health Safety and Welfare provisions, Industrial Disputes Act Definition of Industry, Manufacturing process, Industrial Dispute, provisions relating to strike, lock-out, retrenchment, lay-off and Authorities for settlement of Industrial Disputes. Payment of Wages Act - Definition of Wages, Authorized deductions from the wages Workmens Compensation Act Definition of Dependent, Disablement, Occupational disease, liability of the employer to pay compensation and amount of compensation. Total

20

18

3. 4.

64

70

Reference Books The students should refer to the respective Acts.

103

Subject

HOSPITALITY MARKETING - II -

Subject Code
Semester

704
Seventh

Teaching & Examination Scheme:

Teaching Scheme / week Theory Theory Hrs Practic al Hrs Tutori Total al Hrs Marks/

Examination Scheme

Practical Marks Duration 70 / 3

Internal Total Marks

5 hrs

30

100

Rationale: The subject aims to enable the students to, understand the intricacies of managing service business, understand approaches / issues relating to augmented Ps of services (People physical evidence, process) and to appreciate the importance of customer satisfaction & quality service. Hrs 08 Mkts 10

Chapter 1 1.1 1.2 1.3 1.4 Chapter 2 2.1 2.2 2.3 2.4

Services Marketing Definition Difference between goods & services Characteristics of services Management strategies for service business People Role of employees in service process Recruitment and training Motivation & Empowerment Internal marketing

08

10

Chapter 3 3.1 3.2

Physical Evidence Definition & role Elements of physical evidence 3.2.1 Exterior facilities 3.2.2 Interior facilities 3.2.3 Other tangibles

08

10

104

Chapter 4 4.1 4.2 4.3

Process Service encounter Blue printing Operation design for cost efficiency, service quality and customisation position

08

10

Chapter 5 5.1 5.2 5.3 5.4 5.5 5.6 Chapter 6 3.1

Customer satisfaction & Quality Customer Value and satisfaction Five gap model of service quality Benefits of service quality Retaining customers, handling customer complaints Relationship marketing Monitoring and measuring customer satisfaction Managing supply, demand and productivity Managing supply 3.1.1 (Part - time employees, Overtime, Cross training, Peak time operation procedures, increasing customer participation, shared facility, outsourcing) Managing Demand 6.2.1 (Shift usage, decrease demand during peak, stimulate demand during slow periods) Tools of managing demand. Enhancing productivity 6.3.1 (Improving quality of labour force, Investment in capital equipment, automation of tasks, modify customer service interaction, separate customer contact & support function, outsourcing, increase self service options) Marketing organization Forms of Marketing organization Set-up and organisation of sales and marketing department 7.2.1 (Individual property, regional/ national chain/ multinational chain) Duties of a Marketing Manager Total

12

10

14

15

6.2

6.3

Chapter 7 7.1 7.2

06

05

7.3

64

70

Reference Books 1. 2. 3. 4. Marketing for Hospitality& Tourism - Philip Kotler, Bowen and Makens Prentice Hall Inc. Services Marketing - M.K. Ram Pal & S.L. Gupta - Galgotia Publishing Concept, Application & Cases Co. New Delhi Services Marketing Kenneth Clow, David Kurtz Biz Tantra New Delhi Operation management and strategies 105

Subject

ENVIRONMENTAL MANAGEMENT 705 Seventh XI Teaching and Examination Scheme: -

Subject Code Semester -

Teaching Scheme / week Theor y Hrs Practic Tutori Total al Hrs al Hrs

Examination Scheme Theory Practi Marks/ cal Durati on Intern Total al

Marks Marks

4
Rationale:

70 /3

30

100

The course aims to establish the importance of environmental issues and the role of the Hospitality Industry in propagating conservation measures. Hrs Chapter 1 1.1 1.2 1.3 1.4 Introduction and development of environmental message Staff Raise awareness build commitment, provide support, reward efforts, celebrate success Business partners coordination Guests participation Community sponsorship, urban beautification, alternate energy sources Waste Management Why manage waste Recycling Non-hazardous energy separation Energy and waste conversion Introduction Energy efficiency action plan Assessing current performance Energy conservation measures Guidelines for major use areas Making decision about investments 106 06 06 06 06 04 Mks 06

Chapter 2 2.1 2.2 2.3 Chapter 3 3.1 3.2 3.3 3.4 3.5 3.6

3.7 Chapter 4 4.1 4.2 4.3 Chapter 5 5.1 5.2 5.3 Chapter 6 6.1 6.2 6.3 Chapter 7 7.1 7.2 7.3 Chapter 8 8.1 8.2 Chapter 9 9.1 9.2 Chapter 10 9.1 9.2 Chapter 11 10.1 10.2 10.3 10.4

Evaluation of new technology Water Water and the environment Improving water quality Case studies Product purchase Principles of responsible purchasing Implementation of Eco friendly purchasing Products: recycled paper, future products Indoors air quality Potential sources of air pollution Improving indoor air quality Costs External air emissions Sources Effects Hotels and air pollution Noise Introduction Problems of noise & program for tackling it Hazardous materials Definition & Sources Hazards & dealing with hazardous materials Ecotels What are ecotels Case studies India, abroad Building of the future Building materials cement, bricks, wall panels Paints Smart buildings Current technology Total 64 70 06 10 06 06 06 06 06 06 06 06 06 06 06 06 06 06

Reference Books 1. Environmental Management for Hotels - Butterworth & Heinemann Note: Glossary of Terms Students should be familiar with the glossary of terms pertaining to above-mentioned topics

107

Subject Title Semester Course No. -

FOOD PRODUCTION - I Eighth 801 - A

Teaching and Examination Scheme Teaching Scheme Practic Therory al Hrs Hrs per per Week Week 3 8 2 13 2 hrs 70 marks 4 hrs 70 60 200 s l Duration Marks l Tutorial Tota Marks/ Paper al Interna Total Examination Scheme Theory Practic

Rationale: This course enables the student to acquire administrative and managerial skills and to familiarize them with the current trends in the Food Production Operations, like standard operating procedures and software applications while sharpening their culinary skills. Hrs Mks Chapter 1 1.1 1.2 1.3 1.4 1.5 1.6 Deserts Frozen Deserts Classification Types & methods of preparation care uses. Hot Puddings Methods of preparation, care, uses Ice- creams, methods, types Indian Specialty Deserts 07 12 07 12

Chapter 2 Chocolate making

2.1 2.2 2.3 2.4

Manufacturing & processing of chocolate Types of chocolate Preparations & care in chocolate work Fillings & toppings preparation, method, care in preparation, presentation, and storage.

Chapter 3

Personal Management in the Kitchen

07

10

3.1

Developing a good food production team (Desirable attributes for staff at various levels of hierarchy) 108

3.2 3.3 3.4 3.5 3.6

Allocation of work Task Analysis Duty roaster Time & motion study in kitchen. Production, planning, scheduling & budgeting.

Chapter 4 Kitchen Administration 4.1 4.2 4.3 4.4 4.5 Aims of Control Maintaining records / registers / logbook Communication with other departments Conduction meetings Liasing with customers / guests

07

10

Chapter 5 Production Management

06

10

5.1 5.2 5.3 5.4 5.5

Buying Knowledge Specification buying Scope of Purchases Production planning & scheduling Production quality & quantity control

Chapter 6 Budgetary Control

10

10

6.1 6.2 6.3 6.4 6.5

Objectives Types of budgets Basic stages in preparation of budgets Pricing consideration Menu engineering

Chapter 7 Product Research & Development

04

06

7.1 7.2 7.3 7.4

Testing of new recipes and equipment Developing new recipes. Food trials Organoleptic and sensory evaluation

Total

48

70

109

XXVI. 1.) 2.) 3.)

Note: Student should be familiar with the glossary of terms pertaining to abovementioned topics. Students should be aware of the standard operating procedures in the Food Production Department. Relevant software should be made available to the students for practice.

Practicals 24

a) Students should be familiar with the various software applications in Food Production. (e,g. Purchasing, stores, standardization recipes, Food Cost Reports, etc) - 4 practicals b) Practice of Basket Exercise should be given to students - 8 Practicals c) Non edible displays of i) Ice carving ii) Tallow sculpture iii) Fruits & vegetable displays iv) Salt dough v) Pastillage

d) Students should be given practice of a la carte menus India and Continental 4 - practicals

Practical Examination

A surprise basket of raw ingredients should be provided by the Institute to cover a 5Course menu of any cuisine of their choice. The 5 course would include Appetizer, Soup, Main Course, Salad and Sweet.

Reference Books:

1.) 2.) 3.) 4.) 5.) 6.)

Fruit and Vegetable Carving By Meera John Jacob The Art of Grade Manager By Frederic H. Sonneschmidt & John Nicolas The Professional Chef ( The Culinary Institute of America) Published by Wiley & Sons Inc. The Professional Grade Manager By David Paul Larousse The Art of Sugar Craft Sugar Paste By Brenda Purton The Art of Sugar Craft Royal Icing By Brenda Purton 110

7.) 8.) 9.) 10.)

Practical Computing a Guide for Hotel and Catering students By Jill Smith Publisher Heinemann Professional Publishing Ltd. People and the Hotel and Catering Industry Cassell Practical Computing A guide for Hotel and catering Students Jill Smith ( Heinemann Professional Publishing Ltd) Food and Beverage Management Bernard Davis, Andrew Lockwood and Sally Stone.

111

Subject Title -

SPECIALIZATION OF FOOD & BEVERAGES SERVICE & MANAGEMENT

Semester Course No.

Eighth 801 - B

Teaching and Examination Scheme Teaching Scheme Theory Practica

Therory Hrs per

Examination Scheme

Marks/ l Hrs Internal per Total Paper Duration Week 2 hrs

Practical Marks 4 hrs Internal Total

Week

13

70/3 hrs

70

60

200

Rationale: This course enables the student to gain a better understanding of the role of Food and Beverage Management in the context of overall catering operations. To familiarize the student with the current trends in hospitality operations like Standard Operating Procedures and Software Applications. Hrs Mks Chapter 1 Meal Experience 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 1.9 Introduction Eating Out Food and Drink Variety of service Level of Services Interior design and atmosphere Expectation and identification F & B Service employees Trends in eating out 07 10 09 10

Chapter 2 Managing quality in Food & Beverage Operations

2.1 2.2 2.3

Definition and importance Approaches to quality management Managing quality

Chapter 3 Budgetary Control

07

10

112

3.1 3.2 3.3 3.4 3.5 3.6

Objectives Types of Budgets Basic stages in preparation of budgets Pricing consideration Menu pricing Menu engineering

Chapter 4 F & B Management in Fast Food and Popular Catering 4.1. 4.2. 4.3. 4.4. Introduction Basic policies Financial marketing and Catering Organizing and Staffing Control and performance measurement

08

14

Chapter 5 F & B Management in Hotels & Restaurants 5.1 5.2 5.3 5.4 5.5 5.6 Introduction Basic Policies Financial marketing and Catering Organizing and Staffing Control and performance measurement Production planning & scheduling Production quality & quantity control 08

09

14

Chapter 6 F & B Management in Industrial Catering

12

6.1 6.2 6.3 6.4

Introduction Basic policies Financial marketing and Catering Organizing and Staffing Control and performance measurement Total 48 70

Practicals:

1.) Arranging a theme Dinner / Food Festival 2.) Practice software applications in F & B a. Creat KOTs / BOTs and open a guest table b. Posting items and writing on item / bill c. Printing of a bill d. Settling bills / Credit cards e. Opening and closing a shift and operations afloat f. Types of keys / passwords waiter, supervisor, manager g. List of reports generated Daily Revenue Reports, including APC Menu Sales Analysis, Food & Beverage Cost reports, etc. 3.) Checklist for opening a restaurant 4.) Checklist for closing a restaurant 5.) Practice of standard operating procedures in restaurants 6.) Menu planning and service procedures Indian and International cuisine (Specialized service, banquets, gueridons).

113

Reference Books:

1.) Food & Beverage Service Dennis Lillicrap and John Cousins 2.) Food & Beverage Management Bernard Davis, Andrew Lockwood and Sally Stone 3.) Food & Beverage Control By Richard Kotas 4.) Food & Beverage Service Management Brain Varghese 5.) The Restaurant (From Concept to Operation) Lipinski 6.) Food & Beverage Service Training Manual Sudhir Andrews 7.) Practical Computing A guide for Hotel and students Jill Smith (Heinemann Profes. Publishing)

114

Subject Subject Code Semester XIX -

SPECIALISED ACCOMMODATION MANAGEMENT 801-C Eighth

Teaching & Examination Scheme:

Teaching Scheme/ Week Theory

Examination Scheme

Practi Tutor
Theory Hrs Practica l Hrs

Marks / Tota cal Duratio l Marks n Marks Internal Total

ial Hrs

70 /
3 8

13

70 /3 hrs hrs

60

200

Rationale: The subject aims to establish the importance of accommodation management with in the hospitality industry. It equips the student to acquire knowledge & skills with respect to various management aspects of housekeeping Division.

Hrs Chapter 1 1.1 Operations Management Effective use of cleaning practices and Front Office Operations SOPs at housekeeping and front office department. Effective use and control of supplies & equipment. Establishing standards, monitoring performance, corrective action in Rooms Division. 06

Mks 10

1.2 1.3

Chapter 2 2.1 2.2 2.3

Personnel Management in Accommodations Operations 12 Calculating Staff Requirement, Duty Rotas Selection & Requirement of employees Attributes for staff at various levels of hierarchy Time & Motion study, work study & work measurements Financial Management & cost control Preparation of Budget 3.1.1 Revenue Budget for Front Office 3.1.2 Expense Budget for House keeping Department. Budgets : Types fixed, flexible, zero base Measures to reduce operating cost & labour cost 06

10

Chapter 3 3.1

10

3.2 3.3

115

Chapter 4 4.1 4.2 4.3 Chapter 5 5.1 5.2 5.3

Environmental Practices in Housekeeping Eco friendly cleaning supplies Waste reductions programme Recycling of materials Use of computer technology in Rooms Division MIS Management Information System Software used in Hotels Reports generated at Front Desk and Housekeeping 5.3.1 Rooms Status Report 5.3.2 Sales Mix Report 5.3.3 Revenue Report 5.3.4 Guest History Yield Management Concept ARR & Rev PAR Definition & importance of Yield Management Forecasting HR Practices in Rooms Division Motivation Performance Appraisal Promotion & renewal Disciplinary action Dismissal Procedure Total

06

10

04

10

Chapter 6 6.1 6.2 6.3 Chapter 7 7.1 7.2 7.3 7.4 7.5

06

10

08

10

48

70

Practicals 1 Preparing SOP Guest Arrival Guest Departure Handling complaints Cleaning procedures Preparing operating budget for Front Office and Housekeeping departments Calculating staff requirement for Front Office and Housekeeping departments Preparing Duty Rotas Assignment Compare any two hotels from the standpoint of their attitude to yield management. Assignment Study of Ecotel and eco-friendly measures adopted in Hotels. Students should have knowledge of use of software for Hotel Operations

2 3 4 5 6 7

Reference Books: 6. 7. 8. 9. 10. Professionals Housekeeper - Georgina Tucker, Schneider, Mary Scoviak Professional Management of H.K. operations- Matt. A. Casado ( Wiley) Front Office Management & Operations Linsley Deveaur, Marcel Escoffer Check in Check out Gary Vallen, Jereme, Vallen Managing Front Office Operations Michel Kasavana, Richard M Brooks

116

Subject

PROJECT REPORT 802 Eighth

Subject Code Semester -

Teaching and Examination Scheme:

Teaching Scheme / Week

Examination Scheme Theor y Practic

Tutori Theor Practic al y Hrs al Hrs Hrs Total

Marks al / Marks Durati on

Intern al Marks Total

04

--

10

--

70

30

100

Rationale: To enable the student to apply the knowledge and skills acquired in the many facets of Hotel Operations, learn to analyse data situations at logical decisions. The project report should be prepared on the following guidelines. Content for the Project Work 1. 2. 3. 4. 5. 6. 7. Cover Page Title Page Certificate Acknowledgment Synopsis Index / Content Page No.

Introduction (Aims & Objectives, History, Primary Data, Explanation of Terms) Research Methodology (Methods adopted for collecting Data) Questionaries, Interview, Mails etc. Data Analysis & Data Interpretation (Data is depicted with the help of Bar Chart, pie Chart, Graphs, Statistical formulae and interpreted) Conclusions and Limitations Suggestions / Amendments

7. Annexures 8. Bibliography (List of Reference Books) 9. Questionnaire (Blank Format) 117

Notes: 1.) The theory hours should be utilised for teaching research methodology and as contact hours with the Guide (Refer point no. 3 below) 2.) The Project Report should be market research and field work oriented and related to the Elective Course (Food Productions / Food & Beverage Service / Accommodation Management) 3.) The Senior Lecturer / Asst Prof./ HOD/ of the concerned Course will be the Guide for the Project Report 4.) The documentation and presentation should be conducted before the panel of examiners (two external and one internal). Marks would be awarded for Project Report, Presentation & Viva voce by the panel of examiners.

118

Subject Title Semester Course No. -

TOTAL QUALITY MANAGEMENT Eighth 803

Teaching and Examination Scheme

Teaching Scheme Practic Theory al Hrs Hrs per per Week Week 4 1 5 70/3 -30 100 l 2 hrs 4 hrs Interna Total Paper Duration Marks Marks Theory Marks/ Practical Internal Total Examination Scheme

Rationale: To understand meaning of Quality Management in Hospitality Industry and learn methods of solving problems and under taking improvements projects by developing culture of team working with the ultimate intention of delighting customer and continually improving the processes in all functions. Hrs Mks Chapter 1 Quality in Service Industry 1.10 1.11 1.12 Definitions Concepts and models Quality plans 06 08 02 04

Chapter 2 Core Concepts of TQM

2.4 2.5 2.6 2.7

Internal Customer Right First Time Customer Focus Continuous Improvement

Chapter 3 Thoughts from Quality Gurus

04

03

3.7 3.8 3.9

Deming Crosby Juran 02 03

Chapter 4 Core values of Japanese Management 4.6 4.7 4.8 Group Orientation Perfectionism Innovation

119

4.9

Deligence 04 06

Chapter 5 Various International Quality Standards

5.7 5.8 5.9

QMS ISO 9001:2000 EMS ISO 14001:1996 HACCP

Chapter 6 Organizational culture & leadership for TQM

06 08

6.5 6.6 6.7 6.8

Commitment Vision Mission Creating environment

Chapter 7 Problem solving Tools & Techniques

04

03

7.5 7.6 7.7

Brain Storming Pareto Analysis Fishbone Diagram

Chapter 8 Team work for Quality

04

04

8.1 8.2

Quality Circle Flow group Concept

Chapter 9 Kaizen & Continuous Improvement

04

04

9.1 9.2 9.3

5 S Philosophy Process Mapping & Improvement (5 W & 1 H) 04 03

Chapter 10 Measuring & Managing Customer Satisfaction

10.1 10.2 10.3

Why? What? & How? 04 04

Chapter 11 Green Service Quality

11.1 11.2 11.3

Challenges Opportunities Water 120

11.4 11.5

Energy Waste Management 03 03

Chapter 12 Cost of Quality

12.1 12.2 12.3

Failure Appraisal Preventive Cost

Chapter 13 Role of Communication in TQM

04

04

13.1 13.2

Language Concept Effective Ways

Chapter 14 Investors in People

02 03

14.1 14.2 14.3

Assessment Competence Gap Training 04 04

Chapter 15 Business Process Re-engineering

15.1 15.2

Concept Methedology 07 06

Chapter 16 Measuring & Managing Customer Satisfaction

16.1

Steps to success Total 64 70

Reference Books:

11.) 12.) 13.) 14.) 15.) 16.)

Managing Quality in Science Sector Mike Asher 1996 Kogan Page Ltd. The essence of Total Quality Management John Bank 1996 Practice Hall of India Pvt. Ltd. New Dehli. Word of Kaizen - A Total Quality Culture of Survival Shyam Talawadekar Published by Quality Management System, Thane :Quality is Free and Quality is still Free by Philip Crosby The Eight Core Values of Japanese Businessmen Yasutaka Sai Jaico Publishing House TQM in Action - John Pike & Richard Barheo Clrpure & Hall 121

17.) 18.)

Quality foe Service Sector John Mecdarnald Management Books 200 Ltd. Quality of Service : by Bo Evandsson, Bertel Thamsson & John Obertveit Mc graw Hill Book Company

122

Subject

MANAGERIAL ECONOMICS 804 Eighth

Subject Code Semester -

Teaching and Examination Scheme:

Teaching Scheme / Week

Examination Scheme Theor y Practic

Tutori Theor Practic al y Hrs al Hrs Hrs Total

Marks al / Marks Durati on

Intern al Marks Total

03

01

04

70 / 3

--

30

100

Rationale: It is important that students have knowledge of application of management techniques in the field of economics. Moreover they should be able to understand the managers Role in the decision making process from economic view point. Hrs 04 Mks 10

Chapter 1 1.1 1.2 Chapter 2 2.1 2.2 2.3 2.4 2.5 Chapter 3 3.1 3.2 3.3

Nature & Significance of Managerial Economics Meaning, Features & Significance Functions of Managerial Economist Basic Terms used in Economics Micro & Macro Economics Problem of Scarcity Lionel Robbins Definition of Economics Economic Tasks Production & Distribution Economic Entities Household & Firm Distinction between Plant, Firm & Industry. Demand Analysis Meaning, Types & Determinants of Demand Meaning & Determinants of Individual & Market Demand Demand Function & Demand Schedule

04

10

08

10

123

3.4 Chapter 4 4.1 4.2 4.3 Chapter 5 5.1 5.2 Chapter 6 6.1 6.2 6.3 Chapter 7 7.1 7.2 7.3

The Law of Demand Theory of Consumer Demand Utility - Meaning & Types The Law of Diminishing Marginal Utility The Law of Equi-Marginal Utility Elasticity of Demand Concepts, Kinds & Types Measurement of Price Elasticity Demand Production Analysis Concepts & Attributes The Law of Variable Proportions The Law of Returns to Scale Supply Analysis Meaning & Determinants of Supply The Law of Supply Elasticity of Supply- meaning, measurement & factors affecting elasticity of Supply Types of Market Meaning & Classification of Market Structure Types of Market Structures Formed by the Nature of Competition Total 48 70 06 06 06 08 06 08 06 08 08 10

Chapter 8 8.1 8.2

Reference Books : 1. 2. 3. Economics for Hotel & Catering Students By Howard & Hugle Introduction to Economics Caiseneross Managerial Economics - Jean

124

Subject

ENTREPRENEURSHIP DEVELOPMENT 805 Eighth

Subject Code Semester -

Teaching and Examination Scheme:

Teaching Scheme / week Theory Theory Hrs Practic al Hrs Tutori Total al Hrs Marks/

Examination Scheme

Practical Marks Duration 70 / 3

Internal Total Marks

4 hrs

30

100

Rationale:This course enables the student to develop entrepreneurship abilities and understand the culture of entrepreneurship development.

Hrs Chapter 1 Introduction to Entrepreneurship / Concept of Entrepreneurship Qualities & Attributes required for Entrepreneurship The Entrepreneurial Process Identifying the Opportunity (SWOT Analysis) Assessing the Market Information gathering techniques Principles of market survey Analysis of survey data Resource Mobilization Budgeting, Accounting & Control 06 06 02

Mks 02

Chapter 2 Chapter 3 Chapter 4 Chapter 5 5.4 5.5 5.6 Chapter 6 Chapter 7

08 10 08 06

10 08 10 10

10 10

7.1 Principles of evaluation of quality control Chapter 6 Preparation of a Project report Total 06 48 10 70

125

XXVII.

Note : Glossary of Terms

Students should be familiar with the glossary of terms pertaining to above mentioned topics Reference Books 9. 10. 11. Entrepreneurship Development - MSBTE. Innovation & Entrepreneurship Peter Drucker The culture of Entrepreneurship Berger

126