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Director Sales Account Management in Phoenix AZ Resume Kia Ratliff McGuire

Kia Ratliff McGuire is an account management and sales professional with extensive experience in national accounts, strategic partnerships, organizational development and project management. Kia is skilled in the RFP process, project planning, and data analysis.

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175 views2 pages

Director Sales Account Management in Phoenix AZ Resume Kia Ratliff McGuire

Kia Ratliff McGuire is an account management and sales professional with extensive experience in national accounts, strategic partnerships, organizational development and project management. Kia is skilled in the RFP process, project planning, and data analysis.

Uploaded by

KiaRatliffMcGuire
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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KIA RATLIFF MCGUIRE, MBA

www.linkedin.com/in/mcguirekia [email protected] Cell: 602.413.2550

MANAGER FOR SALES AND ACCOUNT MANAGEMENT


Account management and sales professional with extensive experience in national accounts, strategic partnerships, organizational development and project management. Skilled in the RFP process, project planning, and data analysis. Demonstrated strength in collaborating with other departments for project coordination and account implementation.

AREAS OF EXPERTISE

Strategic Sales Call Center Supervisor Key Account Management Strategic Planning

Business Development Front-End Supervision Training and Development Budgeting & Forecasting

Issue Resolution Project Management Presentation & Reports P&L Management

PROFESSIONAL EXPERIENCE
Cigna Onsite Health Phoenix, AZ 2011 - 2012

Account Executive Manager Managed the daily activity of Account Executive team (call center environment) who were responsible for the sales, logistics, and execution of biometric events across the United States Instilled a systemized, client-centric, and enthusiastic commitment to customer service as a key driver of the departments goals. Devised team structure to accommodate 40% increase in growth in business without the benefit of additional resources. Trained and coached Account Executive Team which achieved 98% customer satisfaction rating in 2011. Developed strategies to manage around significant technical challenges which occurred as a result of transitioning from manual to computerized operations, resulting in increased efficiency Managed escalated issues with key accounts regarding operational logistical, pricing, and personnel. Managed project teams for National accounts providing extensive customization and significant performance guarantees. Improved policies and practices. Defined the sales cycle, created more efficient ways to process orders and communicate between departments. Grand Canyon University Phoenix, AZ 2009 2011

Account Manager Cultivated relationships with university presidents and education leaders at 40 Tribal Colleges across the country to create articulation agreements and increase graduation rates among Native Americans. Matrixed environment. Developed strategic relationships which provided a direct path for students from the Tribal Colleges to the university. Consistently surpassed the goal of producing 15 new students per month. Traveled across the country to problem solve with college presidents, education departments and Tribal officials to increase the number of Native American students that go on to college. Presented at national conferences on the benefits of college education and resource allocation for educationbased community programs to decrease government dependence. Devised channel strategies for university recruiters responsible for 38% increase in Native American population at the university.

Kia Ratliff McGuire, MBA www.linkedin.com/in/mcguirekia

[email protected]

Cell: 602.413.2550

Orchestrated successful operational changes within the department which included special offers that penetrated new and more profitable markets. 2008-2009

Cigna International - Phoenix, AZ

Sales Support Specialist Supported New Business Managers with marketing material, RFPs, and prospecting potential leads. Trained incoming New Business Managers with limited Sales experience. Provided additional support, motivation, and strategies for penetrating new markets and increasing business in existing partnerships. Organized webinars, created client material, organized client and broker events across the country. Developed and maintained CRM database, sales projections, and reported monthly on department ROI. US Prevention Solutions Phoenix, AZ 2006 2008

Operations Manager/Sales Manager Hired, trained, coached and motivated up to 20 Sales Consultants across the country. These consultants ensured clients and employees were in compliance with government and state regulations regarding data protection. They also conducted regular audits of client sites and provided recommendations to decrease customer risk. Managed daily operations including P& L and territory management, budgeted and forecasted sales for over 3000 accounts. Coached the consultants to foster a robust, sustainable network of clients across the country and in various markets. Developed performance based compensation matrix which increased productivity by 60% in one year. Lead a team that closed 45% of all leads and exceeded sales goals by an average of 80% on a monthly basis. University of Phoenix/Apollo Group 2004 2006

Business Development Specialist Developed and managed partnerships with over 200 corporations, hospitals, community colleges, government agencies, community-based organizations and high schools to act as a total solutions provider with regard to human capital management. Matrixed environment. Implemented strategies to help clients attract, develop, train and retain staff through increased training. Consistently exceeded departmental goals for student production. Managed marketing collateral, advertising budget and strategic planning for market growth. Developed Channel Strategy that increased market growth by 35% in just one year. Created innovative business development strategies now used nationwide by the current marketing team. Recognized as #1 Business Development Specialist 3 times in 2 years.

EDUCATION/ PROFESSIONAL CERTIFICATION Masters in Leadership, Grand Canyon University (completed 24 out of 32 credits) Masters in Business Administration, University of Phoenix, AZ Bachelor of Science, Marketing, University of Phoenix, AZ Bachelor of Science, Management, University of Phoenix, AZ

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