Chapter 9 Communication Applications
Uploaded by
carthagecomm28Chapter 9 Communication Applications
Uploaded by
carthagecomm28Chapter 9 Interview = formal two-party communication in which at least one of the participants has a set purpose Interviewer = one
who determines the purpose of the interview and ensures that the discussion remains focused on the purpose Interviewee = one who provides information to the interviewer Interviewer drives the interview main responsibilities: Set a goal defining what you want the outcome of the interview to be Develop the structure of the interview, i.e. the manner in which it is conducted Prepare and ask appropriate questions to help meet goal of interview Controls the direction of the discussion, makes sure that the interviewee does not talk around the questions
Interviewee = responsible for providing clear, complete, and appropriate answers, obligated to gather information, i.e. during a job interview Three main types of interviews: Information gathering Information giving Employment
Information-gathering interview = one in which an interviewer obtains information from an interviewee, usually done through a survey or investigation Survey interviews = gather information from a number of people, using information to draw conclusions, make interpretations, and determine future action Investigative interview = an interview in which the interviewer uses questions to find out unknown information; used to determine cause of an event Exit interview = why a person has decided to leave an organization, often conducted at the end of employment Information-giving interview = one in which an interviewer gives information to an interviewees Performance appraisal = how well one has achieved their goals and objectives over a set period of time Counseling interview = interviewer helps interviewee decide on a course of action Employment interview = a process employers use to judge whether a job candidate is qualified and well suited for a position; single most important factor in landing a job
Resume = brief history of education and work experience Interview process = sequence of actions that results in an effective interview, includes: preparation the actual interview the post interview
Preparation: set a goal determine the type of interview determine the structure research the other party develop appropriate questions practice
prearranged interview = one that is arranged in advance; ideal to arrange interview several days in advance scheduled interview = one in which the questions are standardized, such as in a survey or poll research the other party = information gathering research, can research the company research the job: what are the primary responsibilities of the job? What role would I play in this position? What skills typically are required for this type of position? Will I need any special training? Where might this type of job lead in the near future? What kind of employee performance appraisal system does the company use?
Practice is important Types of questions: Open-ended: broad in scope, giving the respondent a great deal of freedom in his or her answer Closed: seeks a very specific answer Highly closed: not only seeks a specific answer but may even provide answers from which to choose Primary: begins a new topic Secondary: helps the interviewer better understand the answer to a primary question Leading: suggests the desired answer Neutral: implies no specific or right or wrong answer
Direct: straightforward, asks exactly what the interviewer wants to know, leaves no room for ambiguity Indirect: seeks specific information without directly asking it Factual: seeks information that can be proven Opinion: asks for the respondents judgment about something Hypothetical: asks how a respondent might react in a given situation
Questions to ask self after an interview: Was I adequately prepared for the interview? Did I ask clear, appropriate questions? Were my responses accurate and complete? Did I listen carefully? Did I seem confident during the interview? Based on this interview, would I hire me? What behaviors, questions, or answers would I change for the next interview?
Appropriateness in interview: Appropriate dress and appearance is necessary. Demeanor = outward behavior Body language = how people nonverbally express feelings and attitudes
