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The resume is for Cecilia Estil. She has over 15 years of experience in customer service roles including claims processing, eligibility maintenance, passenger service agent, waitress and sales associate. Her objective is to obtain a challenging position utilizing her skills and experience.

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74 views3 pages

Ccnewresume

The resume is for Cecilia Estil. She has over 15 years of experience in customer service roles including claims processing, eligibility maintenance, passenger service agent, waitress and sales associate. Her objective is to obtain a challenging position utilizing her skills and experience.

Uploaded by

api-12285568
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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1 5 1 0 C E N T R A L AV E N U E

UNION CITY, NJ 07087


2 0 1 - 9 9 3 - 4 7 2 4 • L 0 V E LY _ 2 4 @ YA H O O . C O M

CECILIA ESTIL

OBJECTIVE
To secure a challenging position within a professional
environment where I can utilize my skills and
experience.

WORK OF EXPERIENCE

2007-2008 Amalgamated Life New


York, NY
[ A&H Claims/Benefit Analyst]
 Prepare and generate correspondence in response to
inquiries
 Review and determine eligibility and coverage on
customer and claim processing.
 Adjudicate all disability claims for payments, inquiry
or denial.
 Review and manage all pending files in a timely
manner
 Update claim system with applicable claim/patient
data.
 Perform No fault, pre-existing, and other claim
investigations.
 Perform basic system adjustment.

2005-2007 Amalgamated Life


New York, NY [Eligibility Maintenance Processor ]
 Maintain and update information into automated
billing and eligibility system.
 Issue letters to members and employers regarding
eligibility, terminations and verification of dependent’s
eligibility.
 Make appropriate adjustments in systems to correct
billing.
 Adjust system and prepare refunds and transfers due
to overpayment, terminations or cancellations.
 Answer phone and written inquiries
 Any clerical duties assigned by supervisor

2003-2005 Worldwide Flight


Services Newark, NJ [ Passenger
Service Agent/ Gate Agent ]
 Responsible for all the functions of the gate from
issuing boarding passes to re-booking and boarding
and releasing the flights while providing professional
customer service to each customer.
 Implemented pleasant customer service
 Trained new staff on the use of reservations and
flights.
 Dealt with customer service concerns and
complaints, by phone and in person

2002-2003 Bertucci’s Restaurant


Jersey City, NJ [Waitress/Hostess]

 Provided an excellent customer service


 Greeting and escorting guests to seating
arrangements
 Knowledge in proper food preparations and service
procedures
 Prepared monetary transactions and managed cash
flow
1999-2002 SNOB
International Jersey City, NJ
[ Sales Associate/Asst. Manager ]
 Implemented pleasant customer service
 Responsible for handling all cash register duties
 Recognize, price and stored merchandise
 Handled all the complaints from customer with
sensitivity.
 Handled ordering merchandise and checked
deliveries.
 Responsible for managing schedule and procedure of
6 personnel.
 Responsible of training new employees.

EDUCATION

[ 1998-2002 ] [ William Dickinson H.S ] [ Jersey


City, NJ ]
[Graduated w/Diploma]

[ 2002-2003 ] [ Hudson County Comm. College ]


[ Jersey City, NJ ]
[Present ]

LANGUAGES

[Fluent in English and Tagalog ]

COMPUTER SKILLS & OTHERS

Computer Knowledge:

[ Windows XP/ME/98/NT/2000 ]
[ Excel MS Office XP ]
[ MS Works 6.0 ]
[ Adobe Acrobat ]
[ Internet Explorer 6.0 ]
[ Workflow ]
[ Claimfacts ( Trizetto group) ]

Others:

Ten-key pad
Typing 80 WPM
Accurate mathematical skills
Ability to meet deadlines
Strong communication skills (verbal & written)
Good judgment and decision making abilities.
Minimum of 3 years Data Entry

Reference:

Randy McArthur- 212-539-5000 (professional)


Malabika Ray- 212-539-5000 (professional )
Kimberly Gamalinda- 201-360-9752 ( personal )

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