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Solution Manager Diagnostics: Efficient and Safe Root Cause Analysis For Sap Netweaver

Solution Manager Diagnostics Efficient and Safe Root Cause Analysis for SAP NetWeaver SAP Active Global Support Leverage ABAP Supportability to JAVA World SCALABILITY OF SUPPORT high JAVA SUPPORTABILITY TODAY low high SAFETY OF SUPPORT Reduce time for root cause analysis Available in one central console Standardized SAP best practices for diagnostics, integral part of SAP NetWeaver and used by all SAP employees Uniform across components safe No changes to production systems Runs in web browser and can be accessed

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58 views

Solution Manager Diagnostics: Efficient and Safe Root Cause Analysis For Sap Netweaver

Solution Manager Diagnostics Efficient and Safe Root Cause Analysis for SAP NetWeaver SAP Active Global Support Leverage ABAP Supportability to JAVA World SCALABILITY OF SUPPORT high JAVA SUPPORTABILITY TODAY low high SAFETY OF SUPPORT Reduce time for root cause analysis Available in one central console Standardized SAP best practices for diagnostics, integral part of SAP NetWeaver and used by all SAP employees Uniform across components safe No changes to production systems Runs in web browser and can be accessed

Uploaded by

draconnegro
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as PDF, TXT or read online on Scribd
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Solution Manager Diagnostics

Efficient and Safe Root Cause Analysis for SAP NetWeaver

SAP Active Global Support

Leverage ABAP Supportability to JAVA World

SCALABILITY OF SUPPORT

high

Various Various Java Java Tools Tools (e.g. (e.g. Debugger, Debugger, Visual Visual Admin) Admin)

P BA A rom bility f n r ta Lea uppor s

Solution Solution Manager Manager Diagnostics Diagnostics

INDUSTRIALIZED JAVA SUPPORT

low

JAVA SUPPORTABILITY TODAY

low

high

SAFETY OF SUPPORT
SAP AG 2006, SAP Solution Manager / 2

Solution Manager Diagnostics Efficient and Safe Root Cause Analysis


SOLUTION MANAGER DIAGNOSTICS provides efficient and safe root cause analysis of incidents in customer solutions powered by SAP NetWeaver.

SAP SUPPORT
Safe access Solution Manager Diagnostics

SAP SAP CUSTOMER CUSTOMER

read only

No access

SAP NetWeaver Administration Tools


change

SAP System
Solution Landscape

EFFICIENT

Reduce time for root cause analysis Available in one central console Standardized SAP best practices for diagnostics, integral part of SAP NetWeaver and used by all SAP employees Uniform across components

SAFE

No changes to production systems Runs in web browser and can be accessed via http connection, No OS access necessary for standard support No access to SAP NetWeaver administration tools Enforced customer control for change management

SAP AG 2006, SAP Solution Manager / 3

Role of Solution Manager in Lifecycle Management Application Management


SAP Solution Manager Maintenance strategy, processes, and projects Continuous improvement projects Software Change Management
Development and enhancement projects Deployment projects Planning Status

NetWeaver Lifecycle Management


SAP NetWeaver Administration Tools + Software Logistics Daily system administration and monitoring Configuration Initial Setup Software Maintenance Management Business Content Lifecycle
SAP AG 2006, SAP Solution Manager / 4

Different Target Groups for Solution Manager Diagnostics and SAP NetWeaver Administration Tools
SAP RESPECTS THE DIFFERENT ROLES TO RUN AN SAP SOLUTION !!!

SAP SUPPORT

SAP SAP CUSTOMER CUSTOMER


2nd Level Support / Expert Support Resolves alerts and incidents in productive landscape

safe

Target group: Customer Competence Centers, Partners or SAP Solution Manager Diagnostics SAP NetWeaver Administration Tools Operator / Administrator Day to day operations Target group: Outsourcer or Customer Operators SAP System
Solution Landscape

no access

SAP AG 2006, SAP Solution Manager / 5

Support and Administration Role


Support Role SAP Solution Manager
Document Implement Test Control change Manage incident Monitor solutions

Administration Role
SAP NetWeaver Administrator Start & Stop Change configuration Transport software changes Backup & Recovery Output Management User Management Job Scheduling Monitor systems Incident analysis

Diagnostics
Root Cause Analysis Ensure stability Optimize performance Minimize ressource consumption (analyze logs, dumps, traces, configuration, ressource consumption, coding etc.)

SAP SAP CRM CRM 4.0 4.0 NW NW 04 04 SAP SAP R/3 R/3 4.6C 4.6C SAP SAP APO APO 3.1 3.1

Solution Landscape
SAP AG 2006, SAP Solution Manager / 6

Solution Manager Diagnostics: Architecture


SAP SUPPORT
safe
HTTP

SAP SAP CUSTOMER CUSTOMER

Solution Manager Diagnostics on WebAS


ITS WebDynpro Link

SAP Agent Agent System


Solution Landscape

e.g. RZ20, OS07, DB02,

Java Support Tools Java

Wily Introscope Enterprise Manager

CCMS

ABAP

Web AS 7.0

3rd party tools, preconfigured for SAP NetWeaver, for use by SAP (no OEM)

SAP AG 2006, SAP Solution Manager / 7

Load Test in SAP GoingLive Check for Web-Based Applications SAP SUPPORT
safe
HTTP

SAP SAP CUSTOMER CUSTOMER

Solution Manager Diagnostics


ITS WebDynpro Link

SAP Agent Agent System


Solution Landscape

Mercury Loadrunner
Controller

Mercury Loadrunner Load Generator

e.g. RZ20, OS07, DB02,

Java Support Tools Java

ABAP

Web AS 7.0

Wily Introscope Enterprise Manager

CCMS

3rd party tools

SAP optimizes the three most important customer click scenarios in the SAP Enterprise Portal as part of SAP GoingLive Check
SAP AG 2006, SAP Solution Manager / 8

Solution Manager Diagnostics - Architecture and Functions


Solution Manager Diagnostics (Central Monitoring System)
J2EE Stack
OS Command Console File System Browser Thread Dump Analysis HTTP Analysis Log Display Portal Actvity Reporting Software Change Reporting Configuration and File Reporting Compare Multiple Instances J2EE Server Analysis SAP J2EE System Information Java Web Dynpro Monitoring SAP J2EE SQL Monitoring IntroScope Enterprise Manager Mercury Load Generator SAP Monitoring Infrastructure Third party tools CCMS Agent / OS Collector Component Analyzer Local Diagnostic Tools
SAP Java WebDynpro SAP ABAP / ITS

ABAP Stack
Remote DB Monitoring Remote OS Monitoring Alert Monitoring Distributed Statistical Records

SAP ABAP / DIAG SAP Java / HTTP SAP Agents Third Party

NetWeaver Solution Landscape (Satellite System)

ABAP Stack

J2EE Stack
IntroScope Agent

SAP AG 2006, SAP Solution Manager / 9

Solution Manager Diagnostics: At Work


Landscape Navigation

Detailed Navigation

SAP AG 2006, SAP Solution Manager / 10

Solution Manager Diagnostics Integrated in Service Desk Scenario


End User
Report Incident

Solution Support

Search for Solution

SAP Service Marketplace

Service Desk SAP System

Find Solution SAP Note Database Service Products Best Practices Forward Problem

Perform Root Cause Analysis

3 4

Solution Manager Diagnostics

SAP Support

5 Perform Root 6
Provide Solution Customer's Solution Database Provide Solution

Cause Analysis

Customer

SAP

SAP AG 2006, SAP Solution Manager / 11

Copyright 2006 SAP AG. All Rights Reserved


No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. Microsoft, Windows, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation. IBM, DB2, DB2 Universal Database, OS/2, Parallel Sysplex, MVS/ESA, AIX, S/390, AS/400, OS/390, OS/400, iSeries, pSeries, xSeries, zSeries, z/OS, AFP, Intelligent Miner, WebSphere, Netfinity, Tivoli, and Informix are trademarks or registered trademarks of IBM Corporation. Oracle is a registered trademark of Oracle Corporation. UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group. Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems, Inc. HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C, World Wide Web Consortium, Massachusetts Institute of Technology. Java is a registered trademark of Sun Microsystems, Inc. JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape. MaxDB is a trademark of MySQL AB, Sweden. SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary.

The information in this document is proprietary to SAP. No part of this document may be reproduced, copied, or transmitted in any form or for any purpose without the express prior written permission of SAP AG. This document is a preliminary version and not subject to your license agreement or any other agreement with SAP. This document contains only intended strategies, developments, and functionalities of the SAP product and is not intended to be binding upon SAP to any particular course of business, product strategy, and/or development. Please note that this document is subject to change and may be changed by SAP at any time without notice. SAP assumes no responsibility for errors or omissions in this document. SAP does not warrant the accuracy or completeness of the information, text, graphics, links, or other items contained within this material. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials. This limitation shall not apply in cases of intent or gross negligence. The statutory liability for personal injury and defective products is not affected. SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages.

SAP AG 2006, SAP Solution Manager / 12

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