iWeb Management Packages - List of supported services and software

Introduction Operating Systems and Control Panels Virtualization Backups Linux Software Databases (Linux) Web Servers (linux) Programming languages (scripts) (Linux) Monitoring and statistics for web servers (linux) Mail Servers (Linux) FTP Servers (Linux) Load Balancing (cluster) (Linux) Content Management System (CMS) (Linux) Other Software (Linux) Microsoft Windows Software Databases (Windows) Web Servers (Windows) Programming Languages (scripts) (Windows) Statistics for webservers (Windows) Mail Servers (Windows) FTP Servers (Windows) Other Softwares (Windows) Unsupported Activities

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Introduction
Any provision of technical support will be charged $ 75 per hour unless the customer has a Managed on demand package that includes 120 minutes of support (the exceed will be charged $ 75 per hour). At least 15 minutes will be charged for each support request. The support time included in the Managed on demand package is not cumulative from month to month (the unused time is reset every 20 days from the delivery date of the product). Customers with a package of administration and management of servers are supported 24/7 for the following categories: Installation and default configuration Advanced Configuration Debugging and problem analysis Software update The Default installation and configuration category includes the basic installation of the operating system or software. The basic configuration (default) is also implemented.

By default, software installation is supported only through the standard mechanism of the operating system (yum for CentOS, apt-get for Debian, etc) or via the control panel. When a control panel is installed, the software installation must be done via the standard mechanism of the control panel.

Any additional configuration of the operating system or software is classified as an advanced configuration. For example, updating the rules of a firewall, installing SSL certificates, etc. The Debugging and problem analysis category includes the monitoring of a problem via the log files, the search for causes of server overloading, restarting a service, an emergency investigation in case of failure, etc... As for installation, the software update is supported via the standard mechanism of the operating system or the control panel. When the control panel is installed, the software update must me done via the standard mechanism at the control panel. Each task is identified by one of the following icons : = officially supported task

= officially unsupported task

Tasks not listed in this document are not supported by our team.

In addition, some activities may be included in more than one category at a time: for example : The migration of a standard server or site: Default Installation or Configuration, Advanced Configuration Performance Tuning and Server Optimization. Advanced Configuration, Debugging and problem analysis Verification and optimization of server's security. Advanced Configuration, Debugging and problem analysis Here follows a list of supported items for dedicated server customers who have opted for our administration package. The operating systems and software not included in this list, should be considered as unsupported.

Operating Systems and Control Panels

Operating System CentOS Ubuntu Debian Windows 2003 Windows 2008 Windows 2008 R2 FreeBSD OSX : only updates between minor versions of the same operating system is supported. For example, the update of CentOS 5.6 to CentOS 5.7, while the CentOS 5 yo CentOS 6 is not supported. In general, any updates that requires the server reinstallation, are not supported. On FreeBSD and OSX, only the operating system is supported. Software running on these operating systems are not supported by iWeb. The following problems, given as an example, are covered : File system and file naming problems Interpretation of the log files and statistical reports Permissions and File Properties Commands and system utilities Control Panel cPanel/WHM cPanel/WHM + Fantastico Parallels Plesk for Linux Default Installation and Configuration Advanced Configuration Debugging and problem analysis Software Update Comments only on the latest version of CentOS only on the latest version of CentOS only on CentOS 10.6 10.6 6 (Squeeze) 5 (Lenny) and 6 (Squeeze) 10.04 LTS 10.04 LTS and 8.04 LTS Default Installation and Configuration Advanced Configuration Debugging and problem analysis Software Update Supported version for new deliveries 5.7 Supported version for OS reinstallation 5.5 and more

8.2 7.4 and 8.2

Parallels Plesk for Windows The following problems, given as an example, are covered : Problems accessing the control panel Changing the system configuration via control panel user interface

All Windows versions are supported

Virtualization
Virtualization Software Parallels Virtuozzo Containers for Linux Xen Hypervisor Default Installation and Configuration Advanced Configuration Debugging and problem analysis Software Update Comments Support limited to the physical server. No support for virtual servers. Only on CentOS Support limited to the physical server. No support for virtual servers. Only on CentOS Support limited to the physical server. No support for virtual servers. Only on Windows 2008 R2

Microsoft Hyper-V

: supported only with our "Virtualization Ready" offers

Backups
The following activities are covered through our R1Soft backup solution: Scheduling backups Restoration of one or more files from a backup Complete server restoration from a backup Possibility to backup an external server with the R1Soft Solution, provided by iWeb. We cannot provide support regarding the installation and configuration of the R1Soft agent on the external server.

Linux Software
Databases (Linux)
Databases MySQL PostgreSQL : installation from sources are supported : possibility to upgrade to a version superior than the one supported by the operating system The following problems, given as an example, are covered by MySQL : Connection problems Privilege Management Replication to a second server database The following problems are not covered: Database Optimization Default Installation and Configuration Advanced Configuration Debugging and problem analysis Software Update Comments

Web Servers (linux)

Web Server Apache Apache - mod_bandwidth Apache - mod_cgi Apache - mod_Mono Apache - mod_perl Apache - mod_ssl Apache - mod_suPHP Apache - mod_unique_id Apache - .htaccess Apache - SSI Apache - suExec Apache - CGIWrap Apache - Multi-Processing Module (MPM) Apache - VirtualHost Apache - Tomcat Lighttpd : supported only via a control panel necessarily installed on the server Web administration tool phpMyAdmin phpPgAdmin Default Installation and Configuration Advanced Configuration Debugging and problem analysis Software Update Comments included with a cPanel or Plesk Control Panel included with a cPanel Control Panel included with a cPanel Control Panel included with a cPanel Control Panel programming is not supported included with a cPanel or Plesk Control Panel included with a cPanel Control Panel included with a cPanel Control Panel included with a cPanel Control Panel Default Installation and Configuration Advanced Configuration Debugging and problem analysis Software Update Comments

included with a cPanel Control Panel included with a cPanel Control Panel

: supported only via a control panel necessarily installed on the server The following problems, given as an example, are covered:: Problems publishing websites, access and data transfer problems.

Programming languages (scripts) (Linux)

Programming Languages Default Installation and Configuration Advanced Configuration Debugging and problem analysis Software Update Comments

Java Development Kit (JDK) Perl Perl - CPAN PHP PHP - curl PHP - curl-ssl PHP - EAccelerator PHP - ffmpeg PHP - gd PHP - PECL (PEAR) PHP - Suhosin PHP - autre module Python Python - modules Ruby on Rails : unsupported if installed via sources : supported only via a control panel necessarily installed on the server : installation from sources supported The following problems, given as an example, are covered: Problems Running CGI script (no programming) Problems Running PHP scripts (no programming) Problems Running Python or Perl scripts (no programming) included with a cPanel Control Panel no support to programming included with a cPanel Control Panel no support to programming no support to programming

included with a cPanel Control Panel

Monitoring and statistics for web servers (linux)

Software for web statistics AWStats Munin Webalizer Default Installation and Configuration Advanced Configuration Debugging and problem analysis Software Update Comments included with a cPanel Control Panel included with a cPanel Control Panel included with a cPanel Control Panel

 : unsupported if installed via sources

Mail Servers (Linux)

Mail Servers Exim Postfix Qmail Sendmail Courier-Imap Dovecot Imapd Vpopmail Mailman : supported only via a control panel necessarily installed on the server : installation from sources supported : unsupported if installed via sources Anti-spam and anti-virus SpamAssassin ClamAV Parallels Premium Antivirus Kaspersky AV DNS-based Blackhole List Sender Privacy Framework (SPF) Default Installation and Configuration Advanced Configuration Debugging and problem analysis Software Update Comments included with a cPanel or Plesk Control Panel included with a cPanel Control Panel included with a Plesk Control Panel included with a Plesk Control Panel included with a cPanel or Plesk Control Panel included with a Plesk Control Panel included with a cPanel or Plesk Control Panel included with a cPanel or Plesk Control Panel included with a cPanel Control Panel Default Installation and Configuration Advanced Configuration Debugging and problem analysis Software Update Comments included with a cPanel Control Panel included with a cPanel Control Panel included with a cPanel Control Panel

: supported only via a control panel necessarily installed on the server Webmail Solution Atmail Webmail Light Default Installation and Configuration Advanced Configuration Debugging and problem analysis Software Update Comments included with a cPanel or Plesk Control Panel

Horde IMP SquirrelMail Roundcube : supported only via a control panel necessarily installed on the server The following problems, given as an example, are covered: Problems receiving and sending messages E-mail service configuration to send messages generated via a web form installed on the same server Standard Software Configuration to receive mail (eg.: Microsoft Outlook, ThunderBird)

included with a cPanel or Plesk Control Panel included with a cPanel Control Panel included with a cPanel or Plesk Control Panel

FTP Servers (Linux)

FTP Server ProFTPd Pure-FTPd vsFTPD : supported only via a control panel necessarily installed on the server The following problems, given as an example, are covered : Connection problems Access Rights Management Default Installation and Configuration Advanced Configuration Debugging and problem analysis Software Update Comments included with a cPanel or Plesk Control Panel included with a cPanel Control Panel

Load Balancing (cluster) (Linux)

Software Default Installation and Configuration Advanced Configuration Debugging and problems analysis Software Update Comments

LVS HAProxy Apache Keepalived DRBD : This software is only supported via our offer load-balancing solution (cluster)

LVS is no longer supported in new HA installations, but we support existing customers using this technology

Distribution of SSL request only Distribution of SSL request only

Content Management System (CMS) (Linux)

Software Drupal Default Installation and Configuration Advanced Configuration Debugging and problems analysis Software Update Comments included with a cPanel + Fantastico Control Panel

Joomla WordPress : supported only via Fantastico

included with a cPanel + Fantastico Control Panel included with a cPanel + Fantastico Control Panel

Other Software (Linux)

Other Software SSH rSync BIND IPTables CSF Firewall NFS Samba Memcached : supported only via a control panel necessarily installed on the server : installation from supported sources : unsupported if installed via sources The following problems, given as an example, are covered: Access on command line to the server via SSH Firewall Configurations (IPTables, CSF Firewall) or blocking of IP addresses via the hosts.deny file Domain Names and DNS (A, CNAME, MX, records, etc.) included with a cPanel or Plesk Control Panel Default Installation and Configuration Advanced Configuration Debugging and problems analysis Software Update Comments

Microsoft Windows Software

Databases (Windows)
Databases Microsoft SQL Server 2005 Microsoft SQL Server 2008 MySQL ODBC connector included with a Plesk Control Panel included with a Plesk Control Panel Default Installation and Configuration Advanced Configuration Debugging and problems analysis Software Update Comments

: supported only via a control panel necessarily installed on the server The following problems, given as an example, are covered:

Connection problems Privilege Management Replication to a second server database The folllowing problems are not covered: Optimization of database

Web Servers (Windows)

Web Server IIS IIS - Virtual Hosts IIS - URL Rewrite IIS - Administration Pack IIS - Advanced Logging IIS - Application Request Routing IIS - Application Warm-Up IIS - AspHTTP IIS - AspImage IIS - AspMail IIS - AspSmartUpload IIS - ASPupload IIS - Bit Rate Throttling IIS - CDO IIS - Database Manager IIS - Dynamic IP Restrictions IIS - FastCGI IIS - FreeASPupload IIS - FTP Publishing Service IIS - IXSSO IIS - Jet 4.0 IIS - JMail.NET IIS - Live Smooth Streaming IIS - Manager for Remote Administration IIS - MDAC Default Installation and Configuration Advanced Configuration Debugging and problems analysis Software Update Comments

IIS - Microsoft Visual C++ 2008 Redistributable Package IIS - SEO toolkit IIS - Smooth Streaming IIS - UrlScan IIS - w3JMail IIS - Web Playlists IIS - WebDAV Extension IIS - Windows PowerShell Snap-In Apache Apache - FastCGI Support Apache - Tomcat : supported only via a control panel necessarily installed on the server Web Administration Tool SiteBuilder myLittleAdmin phpMyAdmin ASP.NET Enterprise Manager Microsoft Web Platform Default Installation and Configuration Advanced Configuration Debugging and problems analysis Software Update Comments included with a Plesk Control Panel included with a Plesk Control Panel included with a Plesk Control Panel

supported only with a Plesk control panel included with a Plesk Control Panel included with a Plesk Control Panel

: supported only via a control panel necessarily installed on the server : supported if no control panel is installed on the server The following problems, given as an example, are covered: Problems publishing websites, access and transfer problems

Programming Languages (scripts) (Windows)

Programming Language ActivePerl ActivePerl modules Default Installation and Configuration Advanced Configuration Debugging and problems analysis Software Update Comments

ASP et ASP.Net CGI Java Development Kit (JDK) Perl PHP Python : supported only via a control panel necessarily installed on the server The following problems, given as an example, are covered : Problems running a CGI script (no programming) Problems running a ASP script (no programming)

included with a Plesk Control Panel included with a Plesk Control Panel included with a Plesk Control Panel included with a Plesk Control Panel included with a Plesk Control Panel included with a Plesk Control Panel

Statistics for webservers (Windows)

Webservers Statistics Software AWStats Webalizer : supported only via a control panel necessarily installed on the server Default Installation and Configuration Advanced Configuration Debugging and problems analysis Software Update Comments included with a Plesk Control Panel included with a Plesk Control Panel

Mail Servers (Windows)

Mail Server IIS Mail Mail Enable : supported only via a control panel necessarily installed on the server Anti-spam and anti-virus Parallels Premium Antivirus Kaspersky AV ClamWin SpamAssassin Default Installation and Configuration Advanced Configuration Debugging and problems analysis Software Update Comments included with a Plesk Control Panel included with a Plesk Control Panel included with a Plesk Control Panel included with a Plesk Control Panel included with a Plesk Control Panel Default Installation and Configuration Advanced Configuration Debugging and problems analysis Software Update Comments

 : supported only via a control panel necessarily installed on the server Solution Webmail Horde IMP MailEnable Web Client Default Installation and Configuration Advanced Configuration Debugging and problems analysis Software Update Comments included with a Plesk Control Panel included with a Plesk Control Panel

: supported only via a control panel necessarily installed on the server The following problems, given as an example, are covered: Problems receiving and sending messages Problems with mail server configurations Standard configuration of the mail software (eg.: Microsoft Outlook, Thunderbird)

FTP Servers (Windows)

FTPServer FileZilla Server IIS FTP included with a Plesk Control Panel Default Installation and Configuration Advanced Configuration Debugging and problems analysis Software Update Comments

The following problems, given as an example, are covered: Connection problems Rights access Managing

Other Softwares (Windows)

Software Microsoft DNS Windows Firewall with Advanced Security BIND DNS stunnel Active Directory : supported only via a control panel necessarily installed on the server The following problems, given as an example, are covered: Problems running Perl scripts (no programming) Domain Names and DNS (for MX and A records, etc.). included with a Plesk Control Panel included with a Plesk Control Panel Default Installation and Configuration Advanced Configuration Debugging and problems analysis Software Update Comments

Unsupported Activities
The following activities are not supported : Debugging PHP, Perl, ASP, JSP and other programming problems Programming problems unrelated to the server configuration

Kernel Custom Compiling for Linux Updating the operating system between major releases Server and installed services security are under the entirely responsibility of the customer. Upon request, iWeb may perform a security audit at the cost of standard working hours