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Analysis Consumer Satisfaction Level For Airtel vs. Vodafone

The document appears to be a survey assessing consumer satisfaction levels with mobile service providers Airtel and Vodafone in India. It contains 18 multiple choice questions regarding respondents' demographics, service usage habits, expenditure amounts, ratings of network coverage, call quality, pricing of services and tariffs, hidden costs, unwanted advertisements, and recharge options. Respondents are asked to provide their name, age, gender, occupation, service provider used, type and length of service, monthly spending, and ratings of their provider across various metrics.

Uploaded by

Gaganjot Singh

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0% found this document useful (0 votes)

109 views

Analysis Consumer Satisfaction Level For Airtel vs. Vodafone

Uploaded by

Gaganjot Singh

Available Formats

Download as DOCX, PDF, TXT or read online on Scribd

You are on page 1/ 101

No. 1 Analysis Consumer Satisfaction Level for Airtel vs. Vodafone Respondent ________________________ 1* Your name Mr. /Ms.

2* Your age? 15-24 25-34 3* Your gender Male 4* ( ) Female Service Other ( ( ) ( ( ) ) ) ( ( ) ) 35-44 44 and above ( ( ) ) ______________________

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

What do you feel about the call tariff linked with the connection you are currently using? Low ( ) Normal ( ) Medium ( ) High ( ) How appropriate are the STD and ISD rates related with your plan being used right now? Low ( ) Normal ( ) Medium ( ) High ( ) How appropriate are the SMS rates related with the plan you are using currently? Low ( ) Normal ( ) Medium ( ) Cheap ( ) Does your Service Provider have any hidden costs incorporated in the plan you are using? Yes ( ) No ( ) Service provider in terms of clarity of voice Good ( ) Neither Good nor Bad ( ) Service provider in terms of call dropping Good ( ) Neither Good nor Bad ( ) Pricing of Value Added Services Good ( ) Neither Good nor Bad ( )

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

Unwanted Calls and Advertisements about other services is.. Good ( ) Bad ( ) Very Bad ( ) Are you Satisfied with the number of drop boxes/Recharge coupons Denominations available for smooth operations of your mobile services Good ( ) Bad ( ) Neither Good nor Bad ( )

18*

Give Your Views about the Product

No. 1 Analysis Consumer Satisfaction Level for Airtel vs. Vodafone Respondent ________________________ 1* Your name Mr. /Ms. 2* Your age? 15-24 25-34 3* Your gender Male 4* ( ) Female Service Other ( ( ) ( ( ) ) ) ( ( ) ) 35-44 44 and above ( ( ) ) ______________________

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

For how long have you been using these services? Less Than year ( ) 1-5 year ( ) 5-10 Year ( ) 10 year or above ( )

What is your monthly expenditure in terms of your mobile usage? Less Than 500 ( ) 500-1000 ( ) 1000-1500 ( ) 1500 and above ( )

How do you rate your services provider in terms of connectivity and area of network coverage? Average ( ) Good ( ) Very Good ( ) Best ( )

No.2

10*

11*

12*

13*

14*

Bad

15*

Bad

16*

Bad

17*

18*

Give Your Views about the Product

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Analysis Consumer Satisfaction Level For Airtel vs. Vodafone

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Analysis Consumer Satisfaction Level For Airtel vs. Vodafone

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No. 1 Analysis Consumer Satisfaction Level for Airtel vs. Vodafone Respondent ________________________ 1* Your name Mr. /Ms.

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

Give Your Views about the Product ____________________________________________________________ ____________________________________________________________ ____________________________________________________________

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

Give Your Views about the Product ____________________________________________________________ ____________________________________________________________ ____________________________________________________________

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

Give Your Views about the Product ____________________________________________________________ ____________________________________________________________ ____________________________________________________________

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

Give Your Views about the Product ____________________________________________________________ ____________________________________________________________ ____________________________________________________________

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

Give Your Views about the Product ____________________________________________________________ ____________________________________________________________ ____________________________________________________________

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

Give Your Views about the Product ____________________________________________________________ ____________________________________________________________ ____________________________________________________________

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

Give Your Views about the Product ____________________________________________________________ ____________________________________________________________ ____________________________________________________________

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

Give Your Views about the Product ____________________________________________________________ ____________________________________________________________ ____________________________________________________________

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

Give Your Views about the Product ____________________________________________________________ ____________________________________________________________ ____________________________________________________________

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

Give Your Views about the Product ____________________________________________________________ ____________________________________________________________ ____________________________________________________________

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

Give Your Views about the Product ____________________________________________________________ ____________________________________________________________ ____________________________________________________________

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

Give Your Views about the Product ____________________________________________________________ ____________________________________________________________ ____________________________________________________________

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

Give Your Views about the Product ____________________________________________________________ ____________________________________________________________ ____________________________________________________________

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

Give Your Views about the Product ____________________________________________________________ ____________________________________________________________ ____________________________________________________________

Your occupation Student ( ) Self Employed ( )

Which mobile services do you use? Airtel ( ) Vodafone Other ( )

Specify: __________ Prepaid ( )

Which type of services do you use? Postpaid ( )

Give Your Views about the Product ____________________________________________________________ ____________________________________________________________ ____________________________________________________________

Give Your Views about the Product

Give Your Views about the Product

Give Your Views about the Product

Give Your Views about the Product

Give Your Views about the Product

Give Your Views about the Product

Give Your Views about the Product

Give Your Views about the Product

Give Your Views about the Product

Give Your Views about the Product

Give Your Views about the Product

Give Your Views about the Product

Give Your Views about the Product

Give Your Views about the Product

Give Your Views about the Product

Give Your Views about the Product

Give Your Views about the Product

Give Your Views about the Product

Give Your Views about the Product

Give Your Views about the Product

Give Your Views about the Product

Give Your Views about the Product

Give Your Views about the Product

Give Your Views about the Product

Give Your Views about the Product

Give Your Views about the Product

Give Your Views about the Product

Give Your Views about the Product

Give Your Views about the Product