Apple Technician Guide

Xserve (Early 2009)

Updated: 2011-05-05

 Apple Inc. 2011 Apple Inc. All rights reserved. Under the copyright laws, this document may not be copied, in whole or in part, without the written consent of Apple. Every effort has been made to ensure that the information in this document is accurate. Apple is not responsible for printing or clerical errors. Apple 1 Infinite Loop Cupertino, CA 95014-2084 USA + 1 408 996 1010 www.apple.com Apple, the Apple logo, Mac, and Macintosh are trademarks of Apple Inc., registered in the U.S. and other countries.

Xserve (Early 2009)

Contents Basics
Overview 9
Front View 10 Rear View 10 Serial Number Location 11 Hot-Pluggable SATA or SAS Drives 12 How to Identify Single- and Dual-Processor Configurations 13

Troubleshooting
General Troubleshooting 15
Update System Software 15 Emerging Issues 15 Hardware vs. Software 15 Xserve Firmware Updates 16 Memory Configuration 16 Block Diagram 21 Diagnostic LEDs 22

Symptom Charts 31
Startup and Power Issues 31
No Power / Dead Unit 31 Burnt Smell or Odor 34 Wont Start Up / No Video/ LED On 36 Wont Start Up / No Video/ Activity LEDs Flashing 38 Intermittent Shutdown 39 Kernel Panic/System Crashes 41 Uncategorized Symptom 43

Mass Storage 44
Apple Drive Module Read/Write Issue 44 RAID Battery Not Charging 58 Uncategorized Symptom 60

Input/Output Devices 61
Rear USB Port Does Not Recognize Known Devices 61 Front USB Port Does Not Recognize Known Devices 62 FireWire Port Does Not Recognize Known Devices 63 PCI-E Expansion Card/Slot Not Recognized 64

Communications 67
Ethernet Port/Device Issues 67

Video 70
Video Distortion 70 No Video 71

Mechanical Issues: Thermal and Enclosure 72

Failed or Fast Fans 72

Take Apart
General Information 76
Orientation 76 Tools 76 How to Identify Single- and Dual-Processor Configurations 76 Mounting in a Rack 76 Icon Legend 77 Note on Illustrations 77

Apple Drive Module 78

Removal 79 Replacement 80

Power Supply 81
Removal 82 Replacement 82

Power Supply Blank 83

Removal 84 Replacement 84

Top Cover 85
Removal 86 Replace 86

Solid State Drive 87

Removal 88 Replacement 88

Solid State Drive Cable 89

Removal 90 Replacement 90

Solid State Drive Carrier 91

Removal 92 Replacement 92

Memory 93
Removal 94

Memory Slot Utility 94 Replacement 95 Memory Configuration 95

PCI-E Riser Cards 96

Removal 97 Replacement 97

PCI-E Expansion Cards 98

Removal 99 Replacement 100

Optical Drive 101

Removal 102 Replacement 103

Airflow Duct 104

Removal 105 Replacement 106

Fan Array 107

Removal 108 Replacement 108

Battery 109
Removal 110 Replacement 110

Front Panel Cable 111

Removal 112 Replacement 112

Backplane-to-Logic Board I/O Cable 113

Removal 114 Replacement 114

Optical Drive Cable 116

Removal 117 Replacement 118

Locking Mechanism Rod 119

Removal 120 Replacement 120

Front Bezel Brackets 121

Removal 122 Replacement 122

Front Bezel Assembly 123

Removal 124

Replacement 125

Front Panel Buttons 126

Removal 127 Replacement 127

Light Pipe 128

Removal 129 Replacement 129

Front Panel Board 130

Removal 131 Replacement 131

Drive Interconnect Backplane 132

Removal 133 Replacement 133

Xserve RAID Card 135

Removal 136 Replacement 137

Power Distribution Board 138

Removal 139 Replacement 139

Power Distribution Board Cable 140

Removal 141 Replacement 141

Xserve RAID Card Battery 142

Removal 143 Replacement 143

Processor Heat Sink 144

Removal 145 Replacement 147

Processor 148
Removal 149 Replacement 150

Video Mezzanine Card 152

Removal 153 Replacement 153

Logic Board 154

Removal 155 Replacement 157

Rear ID Button 158

Removal 159 Replacement 159

ID Tab 160
Removal 161 Replacement 161

Enclosure 162
Removal 163 Replacement 163

Views
Exploded View 165 Feedback 167

 Apple Technician Guide

Basics
Xserve (Early 2009)

2009 Apple Inc. All rights reserved.

Overview

The Xserve (Early 2009) rack-optimized server features single or dual Quad-Core Intel Xeon Nehalem processors, integrated memory controllers featuring up to 12 DIMMs of 1066MHz DDR3 ECC RAM, three hot-plug drive bays supporting SATA or SAS Apple Drive Modules, support for a Solid-State Drive (SSD) boot drive, dual x16 PCI Express 2.0 slots, NVIDIA GeForce GT 120 graphics subsystem and integrated lights-out management.

Identifying Features
The main features and service differences include: single and dual Intel Xeon Nehalem processors 6 or 12 DIMM slots depending on processor configuration Solid-State Drive Support Mini DisplayPort connector on rear panel

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Xserve (Early 2009) Basics Overview 9

Front View
On/standby button and light Enclosure lock and status light System identifier button/light Ethernet link light (Port 2) Optical drive

Drive module status light

Drive module activity light

USB 2.0 port

Ethernet link light (Port 1)

System activity lights

Drive module bays (3)

Rear View
Serial console port Mini DisplayPort Expansion slot 2 Ethernet port 2 Ethernet port 1 Expansion slot 1 USB 2.0 ports (2)

System identifier button/light

System information tag (pullout tab)

FireWire 800 ports (2)

Power supply bay 1

Power supply bay 2

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Xserve (Early 2009) Basics Overview 10

Serial Number Location

The serial number is located at the rear of the unit: on the ID Tab.

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Xserve (Early 2009) Basics Overview 11

Hot-Pluggable SATA or SAS Drives

The server includes three hard drive bays at the front of the Xserve. All bays support Apple qualified hot-pluggable Apple Serial ATA (SATA) or Serial Attached SCSI (SAS) drive modules. Xserve drive bays support qualified Apple Drive Modules with Apple qualified hard drives and firmware only. Drive bays not configured with an Apple Drive Module ship with a nonfunctional blank drive carrier which do not support third-party hard drive installation. Drive bays are numbered 1-3, beginning with the far left bay. The drive installed in bay 1 is the boot drive and should have the operating system installed on it. Xserves configured with a Solid-State Drive (SSD) will contain the Mac OS X Server operating system and function as the boot drive.

You can replace or install hard drives while the Xserve is running; you do not need to shutdown or open the Xserve first, but you may need to dismount the drive from the Xserve OS beforehand. A status light on the front of each drive indicates when it is safe to remove the drive without losing data. For more information, see Apple Drive Module in the Take Apart chapter.

Solid-State Drive
The server may include an optional Solid-State Drive. The drive contains the Mac OS X Server operating system as the boot drive for the Xserve.

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Xserve (Early 2009) Basics Overview 12

Power Supply Redundancy

The Xserve (Early 2009) supports up to two power supply modules for redundancy. There are two power supply bays in the rear of the enclosure. You can replace or install a power supply from the back panel without removing the Xserve from the rack. If the Xserve has two power supplies, they are hot-swappable; the Xserve will continue to operate using only one supply while the second is removed. For more information about removing or installing power supply modules, see Power Supply in the Take Apart chapter.

How to Identify Single- and Dual-Processor Configurations

To identify the configuration of an Xserve (Early 2009) computer, check the code on the computers ID Tab, which is located on the computers back panel. See Serial Number Location. There are three options for identifying single and dual processor configurations: Quad-Core Xserve (Early 2009): Single processor logic board with 6DIMM slots, and one large heat sink 8-Core Xserve (Early 2009): Dual processor logic board with 12 DIMM slots, and two large heat sinks: Quad-Core Xserve (Early 2009): Single processor logic board, 12 DIMM slots and one large heat sink. This option is present only when a single-processor logic board has previously been replaced via the Xserve service parts kit.

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Xserve (Early 2009) Basics Overview 13

 Apple Technician Guide

Troubleshooting
Xserve (Early 2009)

2009 Apple Inc. All rights reserved.

General Troubleshooting

Update System Software

Important: Whenever possible before beginning troubleshooting, ensure the latest software and firmware updates have been applied.

Troubleshooting Theory
For general information on troubleshooting theory, refer to: http://service.info.apple.com/service_training/en/006/troubleshoot/index.php?page=intro

Emerging Issues
For the latest on troubleshooting issues, refer to: http://support.apple.com/kb/index?page=search&q=khot%20Xserve%20Emerging%20 Issue

Hardware vs. Software

For information on how to isolate a hardware issue from a software issue, refer to: http://support.apple.com/kb/TS1388 TS1394Mac OS X: Troubleshooting installation and software updates <http://support.apple. com/kb/TS1394> HT2956Troubleshooting Mac OS X installation from CD or DVD <http://support.apple.com/ kb/HT2956> For information on how to troubleshoot a software issue, refer to: HT1199Mac OS X: How to troubleshoot a software issue <http://support.apple.com/kb/ HT1199> HT1219Xserve, Xserve RAID: Apple Drive Module (ADM) compatibility <http://support.apple. com/kb/HT1219>

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Xserve (Early 2009) General Troubleshooting Update System Software 15

Xserve Firmware Updates

Firmware is the name given to software that is written into memory circuits, such as flash memory, that will hold the software code indefinitely, even when power is removed from the hardware. Firmware on Intel Mac computers is designed to be updated if necessary through a software update. EFI and SMC firmware is stored on the Xserve (Early 2009) backplane board. EFI firmware updates update the Boot ROM, and SMC updates update the System Management Controller firmware. The SMC manages fans and other environmental parameters that are independent of the Boot ROM. Firmware symptoms can be easily mistaken for hardware issues (e.g., overheating issues, fan noise issues, etc.). Always check both EFI and SMC firmware versions and update if necessary before replacing any hardware components. The following lists describe the type of symptoms that may be resolved by updating the EFI and SMC firmware. Symptoms that may be resolved by updating EFI firmware: Cannot eject media (various conditions) No video on start up Not waking or sleeping when expected Bad media taking too long to eject (including holding mouse button down at startup taking minutes to eject) Symptoms that may be resolved by updating SMC firmware: Fan related behavior (excessive speed or noise) Loud audible clicking from some fans Thermal shut down or warnings Diagnostics reporting failures Sleep/wake issues Intermittent shut down SMC causes bad/missing ambient sensor to cause the computer to go to sleep Hangs, black screen on restart from Windows Please follow the steps outlined in KnowledgeBase article HT2013, About Firmware Updates for Xserve, to perform an EFI and/or SMC firmware update. Information about firmware versions for Intel Macs can be found in KnowledgeBase article HT1237, Mac OS X: Firmware Updates for Intel-based Macs.

Memory Configuration
Xserve (Early 2009) comes with a minimum of 3 GB of 1066MHz DDR3 ECC memory, installed as three 1 GB unbuffered dual inline memory modules (UDIMMs).

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Xserve (Early 2009) General Troubleshooting Xserve Firmware Updates 16

DIMMs must fit these specifications: PC3-8500,1066 MHz, DDR3 SDRAM UDIMMs 72-bit wide, 240-pin modules 36 memory ICs maximum per UDIMM Error-correcting code (ECC) For proper operation of Xserve (Early 2009) computers, Apple recommends using only Appleapproved DIMMs. Refer to GSX for Apple DIMM service part numbers. Memory from older Xserve computers is not compatible with Xserve (Early 2009). Single Processor Single-processor (quad-core) computers have six memory slots. You can install 1 GB, 2 GB or 4GB DIMMs for a total of up to 24 GB of memory. You can install different size DIMMs in Xserve (Early 2009). However, for best performance, Apple recommends you install equal-size DIMMs (all 1, 2 or 4GB) filling the slots in the order listed in this table. If you have Three DIMMs Four DIMMs Five DIMMs Six DIMMs See also Memory Slot Utility below. Fill these slots A1, A2, and A3 A1, A2, A3, and A4 A1, A2, A3, A4, and A5 A1, A2, A3, A4, A5, and A6

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Xserve (Early 2009) General Troubleshooting Memory Configuration 17

Dual Processor
Dual-processor (eight-core) computers have twelve memory slots. You can install 1 GB, 2 GB, or 4 GB DIMMs for a total of up to 48 GB of memory. You can install different size DIMMs. in Xserve (Early 2009) However, for best performance, Apple recommends you install equal-size DIMMs (all 1, 2, or 4 GB) filling the slots in the order listed in this table. If you have Three DIMMs Four DIMMs Five DIMMs Six DIMMs Seven DIMMs Eight DIMMs Nine DIMMs Ten DIMMs Eleven DIMMs Twelve DIMMs Fill in these slots A1, A2, and A3 A1, A2, and B1, B2 A1, A2, A3 and B1, B2 A1, A2, A3 and B1, B2, B3 A1, A2, A3, A4 and B1, B2, B3 A1, A2, A3, A4 and B1, B2, B3, B4 A1, A2, A3, A4, A5 and B1, B2, B3, B4 A1, A2, A3, A4, A5, A6 and B1, B2, B3, B4 A1, A2, A3, A4, A5, A6 and B1, B2, B3, B4, B5 A1, A2, A3, A4, A5, A6 and B1, B2, B3, B4, B5, B6

See also Memory Slot Utility below.

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Xserve (Early 2009) General Troubleshooting Memory Configuration 18

Memory Slot Utility

If you install different size DIMMs in single-processor or dual-processor computers, follow the order in the tables above. If the DIMM configuration you install doesnt provide optimized performance, the Memory Slot Utility will appear on screen and recommend an improved configuration. To use the Memory Slot Utility again, go to /System/Library/Core Services. Example of Memory Slot Utility Screen for Single-Processor Computer

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Xserve (Early 2009) General Troubleshooting Memory Configuration 19

Example of Memory Slot Utility Screen for Dual-Processor Computer

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Xserve (Early 2009) General Troubleshooting Memory Configuration 20

Block Diagram

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Xserve (Early 2009) General Troubleshooting Block Diagram 21

Diagnostic LEDs
Logic Board Diagnostic LEDs
The Xserve (Early 2009) logic board includes a set of LEDs to help service providers troubleshoot the computer. The LEDs are located on the logic board below the DIMM connectors, at the rear of the unit, to the left side of the unit (looking from the back), and on the Drive Interconnect Backplane or Xserve RAID Card. Some tips: You must remove the unit from its rack and place it on a sold surface with its cover removed in order to view these LEDs. Most internal diagnostic LEDs are only enabled to come on when the cover is removed (memory DIMM LEDs remain ON even with the cover in place). Do not attempt to troubleshoot the unit solely by these LEDs alone. Use this information to guide your troubleshooting, not lead it. If a specific error condition exists, there should be corresponding LED evidence to help verify and isolate the issue. However, it is not possible to deduce a fault or isolate a specific symptom solely by examining these LEDs out of context.

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Xserve (Early 2009) General Troubleshooting Diagnostic LEDs 22

1. System State LEDs

Use the following table to interpret the LEDs. Location S0 Name Power ON Color Green Nominal On; off when in standby mode Off, on when Xserve is in sleep mode Off; on when Xserve is in standby Indicates System is running System is in sleep mode Standby mode, illuminates when AC power is attached

S3

Sleep

Green

S5

Standby

Green

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Xserve (Early 2009) General Troubleshooting Diagnostic LEDs 23

2. CPU Error LEDs

Use the following table to interpret the LEDs. Location CPU_PWRGD Color Green Nominal Off; on to indicate hardware power has passed Off On at power-on to indicate power has passed Off; on Yellow at power on Off; on if CPU B core exceeds normal temperature Off; on if IOH exceeds normal temperature Off; on if CPU A core exceeds normal temperature Indicates Power chain in hardware

RSM_RST SYS_PWRGD

Yellow, Red Green

Fault preventing CPU from executing instructions Power chain in hardware

PLT_RST CPU B OVERTEMP

Red Red

Platform reset Temperature of CPU B core status Temperature of IOH status Temperature of CPU A core status

IOH OVERTEMP CPU A OVERTEMP

Red Red

MXM OVERTEMP

Red

Off; on if MXM video card exceeds normal temperature

Temperature of MXM video card status

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Xserve (Early 2009) General Troubleshooting Diagnostic LEDs 24

Platform Reset Normally remains on during standby. This LED flashes on (yellow) briefly at power-on. LED should turn off as system powers up and begins to execute instructions. Overtemp LEDs Normally off. These LEDs come on if an error occurs. If LED is solidly on, it may indicate a processor over-temperature condition. Initial processor over-temperature can cause symptoms such as sluggish computer performance. Chronic processor over-temperature can cause the computer to hang completely. Troubleshooting: Verify proper heatsink installation. Verify all fans are operating properly, especially the fan array. If both overtemp LEDs come on immediately when the computer is turned on, a faulty power supply could be one cause of this behavior. Replace power supply. Try swapping CPU A and CPU B locations. If the CPU Error LED follows the CPU, replace that CPU.

3. EFI POST (Power On Self Test) LEDs This group of eight LEDs are arranged into two sets of four LEDs, representing a binary code that only has any significance during the short time between power-on and the unit begins to boot the OS, while the CPU is executing EFI code only. At no other time should these LEDs be used or interpreted to mean anything meaningful. The code is more easily described as two Hexadecimal digits ranging from $00 to $FF, to make it easier to list and compare during troubleshooting. Each ONE represents an LED that is ON, and each ZERO represents an LED that is OFF Normal power-up LED sequence: The sequence of codes below is typical in the first few seconds of a functioning units boot cycle, immediately following power-on, during the EFI phase of startup. If your system is not booting you should check these LEDs closely to verify the sequence of codes has been executed in addition to your normal troubleshooting steps. Each code will only remain ON GREEN for a split-second each. The entire sequence takes only a few seconds to progress through. To see this sequence, power-on the unit (use the remote power on/off button on the logic board) while holding down the option key on an attached USB keyboard, to invoke the EFI startup manager and prevent the unit from leaving EFI and booting into any OS. Do this as you watch these LEDs as they progress through the following sequence: Begin (power-on)

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Xserve (Early 2009) General Troubleshooting Diagnostic LEDs 25

$Bx = 1 0 1 1 X X X X = All $Bx codes below are memory init codes (x may be any code 0 - F) $BF = 1 0 0 1 1 1 1 1 = If the unit does not progress past any $Bx memory init codes, this could indicate a memory issue regardless of whether DIMM diagnostic error LEDs are ON or not. $12 = 0 0 0 1 0 0 1 0 = After memory initialization has successfully completed $51 = 0 1 0 1 0 0 0 1 = Video driver enabled beyond this point. Attached display should be displaying an image now. If not, this may indicate a graphics card issue. $F9 = 1 1 1 1 1 0 0 1 = EFI finished and passed on control to OS boot loader 4. CPU Voltage LEDs This group of LEDs will normally FLASH RED briefly during power-on, then should normally remain ON solidly GREEN when all voltage regulators are functioning properly to provide voltages to CPU A and CPU B, as well as IOH. If any of these LEDs remain ON RED, this indicates that the corresponding voltage regulator is enabled but not providing any voltage output.

In single processor units the LED group for the second processor are not present.

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Xserve (Early 2009) General Troubleshooting Diagnostic LEDs 26

5 & 6. Memory Diagnostic LEDs (A1 - A6 and B1 - B6) This group of LEDs will normally remain OFF during power-on and throughout normal operation. If any of these LEDs come ON RED, this indicates that the corresponding DIMM (or its slot) may be faulty. To verify whether the fault lies with the DIMM or the slot, power down the unit and move the DIMM to another slot. If the DIMM is faulty, the LED adjacent to its new slot should come ON RED when power is reapplied. If a known-good DIMM is installed in the suspect slot and the LED adjacent to this slot should come ON RED , this may indicate a faulty DIMM slot on the logic board.

How to Troubleshoot Memory LEDs 1. Remove and reseat DIMM 2. Restart computer. If associated LED is no longer illuminated, issue is resolved 3. If associated LED remains illuminated, replace DIMM with new DIMM 4. Restart computer and verify LED is no longer illuminated

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Xserve (Early 2009) General Troubleshooting Diagnostic LEDs 27

7. Reset Buttons System Management Controller (SMC) Reset The System Management Controller (SMC) is a chip on the logic board that controls all power functions for the Xserve. If the Xserve is experiencing any power issue, resetting the SMC may resolve it. The SMC controls several functions, including: Telling the Xserve when to turn on, turn off, sleep, wake, idle, and so forth Handling system resets from various commands Controlling the fans It is also recommended that the SMC be reset on any new logic board after it is installed as part of a repair. Note that resetting the SMC does not reset the PRAM. Resetting the SMC will not resolve issues in which the Xserve is unresponsivein these situations, restarting the Xserve will generally suffice. If the Xserve isnt responding, perform these steps one at a time, in the following order, until the issue has been resolved: 1. Force Quit (Option-Command-Escape) 2. Restart (Control-Command-Power) 3. Force Shut Down (press the power button for 10 seconds) 4. Remove the Xserve from the rack (if applicable) 5. Remove the Top Case 6. Press the SMC Reset button on the logic board Resetting the SMC can resolve some Xserve issues such as not starting up, not displaying video, sleep issues, fan noise issues, and so forth. If the Xserve still exhibits these types of issues after youve restarted the Xserve, try resetting the SMC. There are two ways to reset the SMC on the Xserve. System Management Control (SMC) Reset in Rack 1. Shut Down the Xserve, either locally or using remote commands (or if the Xserve is not responding, hold the power button until it turns off). 2. Unplug the AC power cord. 3. Wait at least 15 seconds. 4. Plug the power cord back in, making sure the power button is not being pressed at the time.

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Xserve (Early 2009) General Troubleshooting Diagnostic LEDs 28

5. Press the power button to start up the Xserve. Power ON / OFF Button Behaves exactly like the front panel power button, and can be used as an alternate way to turn the unit on and off if needed. Reset Buttons When pressed, resets CPUs regardless of what is currently running. This reset overrides all software processes and restarts the system. Use with caution as this form of reset may corrupt software or files on a drive.

Drive Interconnect Backplane LEDs Note: The following information describes the diagnostic LEDs present on the interconnect backplane. This group of eight LEDs are arranged into two sets of four LEDs, representing information about the SATA / SAS communication between the drive controller channels on the drive interconnect backplane and the drive modules themselves. The optional SSD drive does not have a representative LED on this board. There is also a heartbeat LED on this board which starts flashing ON GREEN and OFF when EFI loads immediately after power-on and continues to flash ON and OFF during normal operation. The first group of four LEDs indicates activity for the four I/O channels corresponding to the three drive bays. Since there are only three drive bays, the fourth I/O channel and LED are not used and should remain OFF during normal operation. The second group of four LEDs indicates that the controller has recognized that a drive module is present and connected. These LEDs are normally solidly ON GREEN when no drive is present, and turn OFF when a drive module has been inserted into the corresponding drive
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bay and the controller has recognized this event. The LED will turn ON GREEN again when the corresponding drive module has been removed from its bay. Since there are only three drive bays, the fourth I/O channel and LED are not used and should remain ON GREEN during normal operation. When you power-on the system, you should see the following activity sequence on these LEDs: 1. The entire group of eight LEDs should come ON solid GREEN when power is applied and remain on for a few seconds.

2. The heartbeat LED begins flashing when EFI loads in the first few second after power-on. The first group of four activity LEDs should now turn OFF. The second group of four drive present LEDs should remain on for a few more seconds. 3. The second group of four drive present LEDs should each turn OFF as the controller scans and recognizes each connected drive module in turn, from bay 1 to bay 3 in order. The fourth LED should remain ON since no drive is present on the fourth I/O channel. 4. Beyond this point, the only LEDs that should be flashing are among the first group of four drive activity LEDs, to indicate drive activity between a corresponding drive module, such as the boot drive module booting the OS, and the drive controller.

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Xserve (Early 2009) General Troubleshooting Diagnostic LEDs 30

Symptom Charts

Follow the steps in the order indicated below. If an action resolves the issue, retest the system to verify. If the issue persists after retesting, return to step 1.

Startup and Power Issues

No Power / Dead Unit
Unlikely cause: Optical drive, hard drive(s), fan array, memory, RAID battery

Quick Check
Symptom No Power / Dead Unit No fan or drive module spin No LED activity Quick Check 1. Check the front panel on/standby light. This light should be solid white when the Xserve is running, and off when the Xserve is in standby mode. If its flashing white, the Xserve is in sleep mode. 2. Verify the power outlet and power cord are known good and that AC power is present. 3. Check the power supply status light next to the power cord connector on the rear of the Xserve (check the LEDs for both supplies in a twopower-supply configuration). 4. Solid green indicates power is available and Xserve should be on. 5. Blinking green indicates AC power is available but power to the Xserve components from this supply is on standby (usually because the Xserve is turned off). 6. Red indicates either no AC power is available to this supply from the power cord or this power supply has failed. 7. Disconnect all external cables such as network, peripheral, and expansion card connections, and press the power button again.

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Xserve (Early 2009) Symptom Charts 31

Deep Dive
Check 1. Press the SMC Reset button on the logic board to reset the SMC. Verify that the Xserve powers on 2. Check internal diagnostic LEDs. Go to diagnostic LED section for more information. Verify that the Xserve powers on. 3. Remove all three drive modules and press the power button. Verify that the Xserve powers on. 4. Reconnect each one at a time, verifying unit operation as drive module is reinstalled. Verify that the Xserve powers on. 5. Remove both internal PCI riser cards and any installed expansion cards and press the power button. Verify that the Xserve powers on. 6. Reconnect each one at a time, verifying unit operation as card is reinstalled. Verify that the Xserve powers on. 7. Verify that the power supply is properly connected to the power distribution board. Result Yes No Yes No Yes No Yes No Yes Action Issue resolved. Go to Step 2 Issue resolved. Go to Step 3 Suspect drive module(s) as cause. Go to Step 4 Go to Step 5 Repeat Step 4 until the drive module is isolated. Failed drive module. Replace drive module. Issue resolved. Suspect PCI card(s) and/or riser card(s) as cause. Go to Step 6 Go to Step 7 Repeat Step 6 until the card is isolated. Failed card. Replace card. Issue resolved. Go to Step 8 Ensure power supply is properly connected to the power distribution board. Go to step 8 Go to Step 9 Ensure the front panel board cable is properly connected at both ends. Go to step 9 Issue resolved. Go to Step 10 M17 H02 Code

No Yes No Yes No

8. Verify the front panel board cable is properly connected at both ends.

Yes No

9. Reseat the front panel board. Verify that the Xserve powers on.

Yes No

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Xserve (Early 2009) Symptom Charts 32

10. Verify all cable connections to the logic board and drive interconnect backplane are secure.

Yes

Go to Step 11

No

Ensure all cable connections to the logic board and drive interconnect backplane are secure. Go to Step 11 Issue resolved. Go to Step 12 Issue resolved. Go to Step 13 Issue resolved. Go to Step 14 Issue resolved. Go to Step 15 Issue resolved. M01 M01 X03 M01 P01

11. Replace the power supply. Verify that the Xserve powers on. 12. Replace the power distribution board. Verify that the Xserve powers on. 13. Replace the front panel board cable. Verify that the Xserve powers on. 14. Replace the front panel board. Verify that the Xserve powers on. 15. Replace the drive interconnect backplane. Verify that the Xserve powers on.

Yes No Yes No Yes No Yes No Yes

No 16. Reseat both processors. Verify that the Xserve powers on. 17. Replace both processors. Verify that the Xserve powers on. Yes No Yes No

Go to Step 16 Issue resolved. Go to Step 17 Issue resolved. Reinstall original processors. Replace the logic board. M08 M08

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Xserve (Early 2009) Symptom Charts Startup and Power Issues 33

Burnt Smell or Odor

Quick Check
Symptom Burnt Smell / Odor System emits an odor or smell of smoke. Quick Check 1. Disconnect the power cord from the system. 2. Identify the source of the odor. 3. Some odors may be present when operating normally. Refer to http://support.apple.com/kb/ TA22044. Some visual clues may include brown marks on PCBs, and component damage i.e. transistors, ICs, inductors, capacitors, resistors etc. When certain components fail because of overheating the smell or odor clues may not be evident after the time of the incident. Some components may not be easily accessible for visual identification of possible failure. Important Note: Components may emit a brief noncontinuous smoke or odor when the failure occurs. However this does not typically suggest a safety issue, however a thorough inspection should be made. During inspection you feel there may a safety issue with the System please notify Apple through the appropriate escalation routes.

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Xserve (Early 2009) Symptom Charts Startup and Power Issues 34

Deep Dive
Check 1. Verify source of the odor ie foreign contaminant such as fluid ingress, dust, hair etc Result Yes Action Cleanup foreign contaminant, replace any affected modules. Foreign contaminants are not covered by Apple warranties Go to step 2 Replace any affected modules Go to step 3 Some odors may be present when operating normally. Refer to http://support. apple.com/kb/TA22044 Please refer to best related troubleshooting section. P08 Code P08

No 2. Inspect PCBs and components for indications of a thermal event 3. Verify System is functioning correctly Yes No Yes

No

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Xserve (Early 2009) Symptom Charts Startup and Power Issues 35

Wont Start Up / No Video/ LED On

Unlikely cause: Fan array, front panel board, memory, optical drive, power distribution board, power supply, RAID battery

Quick Check
Symptom Wont Startup / No Video / LED On Xserve begins to power up but does not boot Fan array and hard drive are spinning Power LED is illuminated No activity lights No video on connected external display Quick Check 1. Confirm the system configuration supports an external display. Not all configurations do, although the mini DisplayPort connector on the rear of the unit is present regardless. 2. Verify that the rear System Identifier button on the back of the logic board aligns with the opening in the chassis back panel. If it does not, realign the logic board. 3. Confirm at least one known good and compatible memory DIMM is installed in the system. 4. After power-on, verify front panel power light is solidly on, and not flashing any error sequences indicating a memory failure. 5. Connect known-good external bootable device, keyboard, and mouse, then press Option key during startup and select external startup device to bring up system for diagnostics. Run complete AXD diagnostics.

Deep Dive
Check 1. Press the SMC Reset button on the logic board to reset the SMC. Verify Xserve boots from known good external bootable device 2. Check internal diagnostic LEDs. Go to diagnostic LED section for more information. Verify Xserve boots from known good external bootable device. 3. Remove all three drive modules and press the power button. Verify Xserve boots from known good external bootable device.
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Result Yes No

Action Issue resolved. Go to Step 2

Code

Yes No Yes No

Issue resolved. Go to Step 3 Suspect drive module(s) as cause. Go to Step 4 Go to Step 5

Xserve (Early 2009) Symptom Charts Startup and Power Issues 36

4. Reconnect each one at a time, verifying unit operation as drive module is reinstalled. Verify Xserve boots from known good external bootable device. 5. Remove both internal PCI riser cards and any installed expansion cards and press the power button. Verify Xserve boots from known good external bootable device.

Yes No

Repeat Step 4 until the drive module is isolated. Failed drive module. Replace drive module. Issue resolved. Suspect PCI card(s) and/or riser card(s) as cause. Go to Step 6 H02

Yes

No 6. Reconnect each one at a time, verifying unit operation as card is reinstalled. Verify Xserve boots from known good external bootable device. Yes

Go to Step 7 Repeat Step 6 until the card is isolated.

No 7. Disconnect backplane-to-logic board cable. Verify Xserve boots from known good external bootable device. 8. Replace drive interconnect backplane. Reconnect backplane-to-logic board cable. Verify Xserve boots from known good external bootable device. 9. Replace backplane-to-logic board cable. Verify Xserve boots from known good external bootable device. 10. Reseat both processors. Verify Xserve boots from known good external bootable device. 11. Replace both processors. Verify Xserve boots from known good external bootable device. 12. Replace logic board Verify Xserve boots from known good external bootable device. Yes No Yes No

Failed card. Replace card. Issue resolved. Go to Step 8 Go to Step 9 Issue resolved. Reinstall original drive interconnect backplane. Go to Step 9 Issue resolved. Go to Step 10 Issue resolved. Go to Step 13 Go to Step 11 Issue resolved. Go to Step 13 Reinstall original processors. Go to Step 12 Issue resolved. Go to Step 13 Multiple module failure. Return to step 7.

M17

M01

Yes No Yes No Yes No Yes No

X03

M02

M02

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Xserve (Early 2009) Symptom Charts Startup and Power Issues 37

13. Reinstall users original startup drive module. Verify Xserve boots from users original startup drive module.

Yes No

Issue resolved. Replace users original startup drive module. Start up from Server Install Disc and install server OS onto users replacement startup drive module. Verify Xserve boots from replacement startup drive module. Issue resolved. H02

Wont Start Up / No Video/ Activity LEDs Flashing

Quick Check
Symptom Wont Boot / No Video / Activity LEDs Flashing In Sequence Xserve begins to power up but does not boot Fan array and hard drive are spinning Power LED is illuminated Top row of activity lights flash in sequence left to right and then right to left No video on external display Quick Check 1. Press the System Identifier button a few times. If the bottom row of activity lights illuminate from right to left each time you press this button, then its likely that the System Identifier light is stuck in on either the front or rear panel. 2. Verify that the rear System Identifier button on the back of the logic board aligns with the opening in the chassis back panel. Also check the front panel System Identifier button. If either button appears to be stuck in, follow the steps in the deep-dive section of this symptom. 3. Connect known-good external bootable device, keyboard, and mouse, then press Option key during startup and select external startup device to bring up system for diagnostics. Run complete AXD diagnostics.

Deep Dive
Check 1. Remove the front bezel and make sure the front System Identifier button is not stuck. Reseat the button if necessary. Verify Xserve boots from users original startup drive module. Result Yes Action Issue resolved. Code

No

Go to Step 2

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Xserve (Early 2009) Symptom Charts Startup and Power Issues 38

2. Reseat the front panel board and its cable connectors. Verify Xserve boots from users original startup drive module. 3. Replace front panel board. Verify Xserve boots from users original startup drive module. 4. Reinstall original front panel board. Remove and re-seat logic board to enure rear panel System Identifier button is not stuck in. Verify Xserve boots from users original startup drive module.

Yes No Yes No Yes

Issue resolved. Go to Step 3 Issue resolved. Go to Step 4 Issue resolved. M02

No

Replace logic board.

M02

Intermittent Shutdown
Unlikely cause: hard drive, optical drive

Quick Check
Symptom Shutdown After Startup System shuts down almost immediately after startup Intermittent Shutdown System shuts down during normal use Quick Check 1. Make sure the power cord is plugged in firmly. 2. Check that the power source is turned on and the correct voltage is present. 3. Make sure the air vents are clear. 4. Replace the power cord. 5. Connect keyboard and start up the system with shift key down for safe mode. 6. Start up from known-good bootable device. 7. Check system.log info for shutdown cause. 8. Run AXD for sensors + thermal test. 9. Verify that the rear System Identifier button on the back of the logic board aligns with the opening in the chassis back panel. If it does not, realign the logic board.

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Xserve (Early 2009) Symptom Charts Startup and Power Issues 39

Deep Dive
Check 1. Press the SMC Reset button on the logic board to reset the SMC. Verify Xserve no longer shuts down after starting up. 2. Check internal diagnostic LEDs. Go to diagnostic LED section for more information. Follow recommendations therein. Verify Xserve no longer shuts down after starting up. 3. Check that the fan array connector is connected and the fan array is operational. Verify Xserve no longer shuts down after starting up. 4. Verify that the heat sink is properly attached to the processor. Verify Xserve no longer shuts down after starting up. 5. Verify that all thermal sensor cables are properly connected. Verify Xserve no longer shuts down after starting up. 6. Replace the power supply. Verify Xserve no longer shuts down after starting up. 7. Reseat both processors. Verify Xserve no longer shuts down after starting up. 8. Replace both processors. Verify Xserve no longer shuts down after starting up. Result Yes No Yes No Action Issue resolved. Go to Step 2 Issue resolved. Go to Step 3 Code

Yes No Yes No Yes No Yes No Yes No Yes No

Go to Step 4 Reconnect or replace fan array as required. Go to Step 5 Properly reattach heat sink to processor. Go to Step 5 Go to Step 6 Properly reconnect all thermal sensor cables. Issue Resolved. Issue resolved. Reinstall original power supply. Go to Step 7 Issue resolved. Go to Step 8 Issue resolved. Reinstall original processors. Replace the logic board. M08 M08 X18 P02 X18

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Xserve (Early 2009) Symptom Charts Startup and Power Issues 40

Kernel Panic/System Crashes

Quick Check
Symptom Memory Issues/Kernel panic and freezes Unit has kernel panic or freezes on startup or when operating Memory not recognized in System Profiler or in Memory Slot Utility Fans running fast Quick Check 1. After power ON, verify Front Panel power LED illuminated, and not flashing any error sequences indicating a memory failure. 2. Verify with known good and compatible memory DIMMs. Memory from older computers is not compatible and cannot be used. 3. Ensure the compatible memory is filled in the correct order in the memory slots. If memory is not configured for the best performance the Memory Slot Utility will appear on screen and recommend an improved configuration. To use the utility again go to /System/Library/ CoreServices/Memory Slot Utility 4. Confirm total memory in System Profiler. 5. Startup with Shift key down for safe mode boot. Check panic.log info for crash cause. 6. Startup from original install media, or known good boot device with compatible Mac OS X. 7. Run all AXD diagnostic tests.

Deep Dive
Check 1. Press the SMC Reset button on the logic board to reset the SMC. Verify Xserve no longer shuts down after starting up Result Yes Action Issue resolved. Code

No 2. Check internal diagnostic LEDs. Go to diagnostic LED section for more information. Verify Xserve no longer shuts down after starting up. Yes No

Go to Step 2 Issue resolved. Go to Step 3

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Xserve (Early 2009) Symptom Charts Startup and Power Issues 41

3. Disconnect all peripherals and expansion cards. Verify that Xserve starts without issue.

Yes

Suspect peripherals or expansion cards as cause. Reconnect one at a time, verifying system operation at each stage System had kernel panic or freeze during Boot. Go to Step 4 All fans are spinning, and adequate airflow. Go to step 5

No

4. Verify all fans in fan array are spinning and there is adequate airflow inside and around the Xserve

Yes

No

One or more fans are not spinning. Go to Fast/Failed Fans Flow System boots without kernel panic or freeze using external drive. Corrupt OS installed or damaged internal startup drive module. Run AXD/Disk Utility drive test and replace drive module if test fails. Clean Install with compatible Mac OS X System had kernel panic or freeze during Boot. Go to Step 6 System boot without kernel panic or freeze with only 1 DIMM installed. Re-install the customer memory (using optimized recommend configurations) until the at fault memory is identified. Use extra known good memory to identify the faulty memory module. Replace the faulty memory module. System had kernel panic or freeze during Boot. Replace logic board. X01

5. Attempt to boot with original install media or from an external hard drive with compatible OS X installed. Verify the Xserve is able to successfully boot to the Finder.

Yes

H03

No

6. Inspect if any memory error LEDs illuminated. Install 1 only known good compatible memory DIMM in memory slot#1. Verify System boots without kernel panic or freeze.

Yes

No

M05

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Xserve (Early 2009) Symptom Charts Startup and Power Issues 42

Uncategorized Symptom
Quick Check
Symptom Uncategorized Symptom Unable to locate appropriate symptom code Quick Check Verify whether existing symptom code applies to the issue reported by the user. If not, document reported symptoms and send feedback to smfeedback@apple. com stating that suitable symptom code could not be found.

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Xserve (Early 2009) Symptom Charts Startup and Power Issues 43

Mass Storage
Apple Drive Module Read/Write Issue
Unlikely cause: Optical drive, logic board, processors.

Quick Check
Symptom Read/Write Issues / Bad Blocks / Drive Formatting Issues Cannot save documents Read/Write error message Hang when accessing or saving data. Intermittent unexpected hanging Slow drive module performance Quick Check 1. Reseat any affected drives into other bays. 2. Boot from Install DVD. Verify S.M.A.R.T. status of the affected hard drive using Disk Utility. 3. Repair the affected hard drive using Disk Utility. 4. Start up system normally and check system.log file for any volume remapping messages. A few of these messages at random intervals are typical of normal hard drive behavior and can be safely ignored. Excessive numbers of remapped blocks (i.e. dozens or hundreds), especially in a short period of time, could indicate an imminently failing drive module or other serious hardware issue.

Deep Dive
Check 1. Press the SMC Reset button on the logic board to reset the SMC. Verify that the Xserve now recognizes the drive module. 2. Check internal diagnostic LEDs. Go to diagnostic LED section for more information. Verify that the Xserve now recognizes the drive module. 3. Start up from Install disc and launch Disk Utility. Is users drive module available for Disk Utility to repair? Result Yes No Action Issue resolved. Go to Step 2 Code

Yes No Yes No

Issue resolved. Go to Step 3 Go to Step 4 Go to Step 5

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Xserve (Early 2009) Symptom Charts Mass Storage 44

4. Run Repair Disk on the volume using Disk Utility. Did Disk Utility mount and repair volume successfully?

Yes

Return to Quick Checks to verify that the drive module no longer has read-write errors. Go to Step 5 Do not re-install the drive module if its connector is damaged or if the drive bay connector in the Xserve is damaged. If there is any visible damage, replace the damaged component. M19 H01

No 5. Remove the original drive module from the Xserve and inspect it for any damage to its connector or the connector in that drive bay of the Xserve. Is damage present? Yes

No 6. Substitute a known-good drive module. Format this drive module using Disk Utility and select zero all data option to remap bad blocks. Verify this drive module formats successfully with no significant errors or large numbers of bad blocks using Disk Utility log. Yes

Go to Step 6 Users drive module appears to be defective. Replace defective drive module with new replacement drive module of same or larger capacity. Format this drive module using Disk Utility and select zero all data option to remap bad blocks. Verify this drive module formats successfully with no significant errors or large numbers of bad blocks using Disk Utility log. Go to Step 7 H03

No

7. Reseat connectors on both ends of the Backplane-toLogic Board I/O Cable. Format known-good drive module using Disk Utility and select zero all data option to remap bad blocks. Verify this drive module formats successfully with no significant errors or large numbers of bad blocks using Disk Utility log.

Yes

Issue resolved.

No

Go to Step 8

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Xserve (Early 2009) Symptom Charts Mass Storage 45

8. Replace the Backplane-toLogic Board I/O Cable. Format known-good drive module using Disk Utility and select zero all data option to remap bad blocks. Verify this drive module formats successfully with no significant errors or large numbers of bad blocks using Disk Utility log. 9. Replace Drive Interconnect Backplane. Format knowngood drive module using Disk Utility and select zero all data option to remap bad blocks. Verify this drive module formats successfully with no significant errors or large numbers of bad blocks using Disk Utility log.

Yes

Issue resolved.

X03

No

Go to Step 9

Yes

Issue resolved.

M19

No

Replace logic board. Reinstall original drive module. Format this drive module using Disk Utility and select zero all data option to remap bad blocks. (Caution, doing this will erase all user data on this drive. Ensure user has this data backed up before proceeeding). Verify this drive module formats successfully with no significant errors or large numbers of bad blocks using Disk Utility log. Issue resolved.

M19

Apple Drive Module Not Recognized/Mounting

Unlikely cause: Optical drive, logic board, processors.

Quick Check
Symptom Non-startup drive module not recognized by system / not mounting after system is booted. Quick Check 1. Verify drive bay lock is not activated. If it is, place the drive bay lock in the unlocked position. 2. Reseat the drive module. 3. Boot from Install DVD. Verify S.M.A.R.T. status of drive module using Disk Utility. 4. Run complete AXD diagnostics.

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Xserve (Early 2009) Symptom Charts Mass Storage 46

Deep Dive
Check 1. Press the SMC Reset button on the logic board to reset the SMC. Verify that the Xserve now recognizes the drive module. 2. Check internal diagnostic LEDs. Go to diagnostic LED section for more information. Verify that the Xserve now recognizes the drive module. 3. Start up from Install disc and launch Disk Utility. Is users drive module available for Disk Utility to repair? 4. Run Repair Disk on the volume using Disk Utility. Did Disk Utility mount and repair volume successfully? 5. Remove the original drive module from the Xserve and inspect it for any damage to its connector or the connector in that drive bay of the Xserve. Is damage present? Result Yes No Action Issue resolved. Go to Step 2 Code

Yes No Yes No Yes No Yes

Issue resolved. Go to Step 3 Go to Step 4 Go to Step 5 Go to Step 11 Go to Step 5 Do not re-install the drive module if its connector is damaged or if the drive bay connector in the Xserve is damaged. If there is any visible damage, replace the damaged component. M19 H01

No 6. Replace the users drive module that is not mounting with a known-good drive module in the same bay. Verify that the Xserve now recognizes the drive module. 7. Reseat connectors on both ends of the Backplane-to-Logic Board I/O Cable and retest. Verify that the Xserve now recognizes the drive module. Yes

Go to Step 6 Replace failed drive module. Issue resolved. Go to Step 7 Issue resolved. Go to Step 8 H01

No Yes No

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Xserve (Early 2009) Symptom Charts Mass Storage 47

8. Remove and re-seat Drive Interconnect Backplane and retest. Verify that the Xserve now recognizes the drive module. 9. Replace the Backplane-toLogic Board I/O Cable and retest. Verify that the Xserve now recognizes the drive module. 10. Replace Drive Interconnect Backplane and retest. Verify that the Xserve now recognizes the drive module.

Yes No Yes No

Issue resolved. Go to Step 9 Issue resolved. Reinstall the Backplane-toLogic Board I/O Cable. Go to Step 10 Issue resolved. Reinstall original drive interconnect backplane. Replace logic board. Issue resolved. Issue resolved. Go to Step 5

X03

X03

Yes No

M19 M19

11. Start up from users startup volume. Verify that the Xserve now recognizes the drive module.

Yes No

Apple Drive Module Noisy

Unlikely cause: Drive interconnect backplane, expansion cards, expansion slot riser cards

Quick Check
Symptom Drive Module Noisy Noise during boot Noise during operation Noise when drive is copying or saving data Quick Check 1. Test with known good media to see if noise is Optical drive related. 2. Check with Activity Monitor for any hard drive access when assessing idle drive noise. An example is Spotlight indexing in the background. 3. Verify if operational noises are excessive when compared to another same model Xserve. 4. Boot from a known good Mac OS source to eliminate possible software issues. 5. Boot from Install DVD. Verify S.M.A.R.T. status of the affected drive module using Disk Utility. 6. Reseat any affected drive modules into other bays. 7. Repair any affected drive modules using Disk Utility.

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Xserve (Early 2009) Symptom Charts Mass Storage 48

Deep Dive
Check 1. Boot from Install DVD and launch Disk Utility. Is the affected drive module available for Disk Utility to repair? Result Yes No Action Go to Step 2 Replace affected drive module or branch to Drive module not recognized/mount troubleshoot guide Go to Step 3 H01 Code

2. Repair the affected drive module using Disk Utility and verify it completed successfully

Yes

No 3. Remove the customer drive module(s), boot the System from an external drive, verify if the System remains excessively noisy. Yes

Go to Step 4 Fan noise or Optical Drive noise likely to be the cause. See Optical Drive Noisy table and Fan Failures/Thermal issues table .

No 4. Remove the customer drive module(s), install a known good drive module and verify if the noise level is similar to customers drive modules. Yes

Go to step 4 Drive module(s) noise levels are similar to a known good drive. No repair required Replace the affected drive module. Issue resolved. H06

No

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Xserve (Early 2009) Symptom Charts Mass Storage 49

Optical Drive Read/Write Issue

Quick Check
Symptom Optical Drive Read/Write Data Error Errors when writing optical media Errors when reading optical media Hang when accessing or preparing to write data. Quick Check 1. Test optical media in another drive of the same type in same type of machine to rule out the media issue. 2. For write issues, check with known-good media that performs well in another computer and optical drive of the same type. 3. Check both CD and DVD media. If only one type of media is producing errors, there is a laser issue. (J99)

Deep Dive
Check 1. Is media free to spin without optical drive scraping edge or surface of media? Result Yes No Yes No Action Go to Step 2 Replace optical drive. Go to Step 6 Reading CD only or DVD only indicates laser issue, replace optical drive. Optical drive cannot read any media reliably, Go to Step 3. Reseat resolved issue. Go to Step 4. J03 J03 Code

2. Can optical drive read both CD and DVD known-good media?

3. Reseat cable connections at logic board and optical drive. Verify that media is now recognized and reads reliably. 4. Disconnect optical drive by lifting SATA cable at logic board and connecting a known-good optical drive. Verify that media is now recognized and reads reliably.

Yes No

Yes

SATA port functional, reconnect users optical drive & SATA cable. Go to Step 5. Replace logic board. M19

No

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5. Install and test with replacement optical drive SATA flex cable. Verify that media is now recognized and reads reliably. 6. Test write data to compatible CD and DVD media. Verify burned media is recognized and reads reliably.

Yes No

Cable change resolved issue. Replace the optical drive. (Mechanical damage to optical drive, if found)

X03 J01 (J05)

Yes

Issue resolved.

No

Replace the optical drive. (Mechanical damage to optical drive, if found)

J03 (J06)

Optical Drive Not Recognized/Mount

Quick Check
Symptom Optical Drive Not Recognized/ Mount Discs inject and eject, but do not appear in Finder. Quick Check 1. Make sure the Xserve is unlocked. 2. Use System Profiler ATA section to see if the optical drive appears. 3. Check Finder Preferences: General and make sure CDs, DVDs and iPods is checked under Show these items on the Desktop. 4. Check both CD and DVD media. If only one type of media is recognized, there might be a laser related issue. (J99)

Deep Dive
Check 1. Is optical drive listed in the device tree for SATA devices in System Profiler? Result Yes Action Test with a known good CD/ DVD media. Did media appear in Finder? Issue resolved. Go to step 2. Code

No

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Xserve (Early 2009) Symptom Charts Mass Storage 51

2. Verify all connections between logic board, flex cable, optical drive are secure. Visually inspect cables and connectors for any debris, damage, or bent pins. Is optical drive now listed in System Profiler? 3. Disconnect optical drive by lifting SATA cable at logic board and connecting a known-good drive. Is optical drive now listed in System Profiler?

Yes No

Issue resolved. Replace any damaged cables and retest. If connections are good and with no visible cable damage, go to step 3. X03

Yes

SATA port functional, reconnect users optical drive & SATA cable. Go to Step 4. Replace logic board. M19

No

4. Install and test with replacement optical drive SATA flex cable. Is optical drive now listed in System Profiler? 5. Install and test with replacement optical drive SATA flex cable. Verify that media is now recognized and reads reliably.

Yes No

Cable change resolved issue Replace the optical drive. (Mechanical damage to optical drive, if found) Cable change resolved issue. Replace the optical drive. (Mechanical damage to optical drive, if found)

X03 M19

Yes No

J03 J03 (J05)

Optical Drive Noisy

Quick Check
Symptom Optical Drive Noisy Noisy during boot Noisy during operation Noisy when drive is copying or writing data. Quick Check 1. Test optical media in another drive of same type in same type of computer to rule out media issue. 2. Check with known-good discs. 3. Check to see if noise occurs without media in the drive. If so, check for hard drive (H06) and fan (M18) caused noises.

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Xserve (Early 2009) Symptom Charts Mass Storage 52

Deep Dive
Check 1. Is optical drive constantly seeking or cycling eject mechanism without an optical disc installed? Optical drive should perform only one reset sequence and rest idle, ready for media. 2. Insert known good data CD. Is media free to spin without optical drive scraping edge or surface of media? Verify disc does not exceed maximum thickness specification. 3. Initial disc handling noise is normal. Disc spinning and head seek indicate disc is mounting to desktop. Seek noise should settle down once mounted. Is noise above normal and related to seek activity? 4. Disc spin should cease 30 seconds after mounting data CD on OS desktop. Is the noise related to disc spin? 5. Remove the optical drive and check for the correct seating of the brackets on the optical drive and in the top case. Reinstall drive in unit and retest. Verify if drive is still noisy. 6. Eject known good data CD. Disc handling noise should be one pop of disc from motor hub and a motor gear sound driving disc out of optical drive. Is noise above normal and related to disc eject activity or multiple eject attempts Result Yes No Action Continue and verify with media, Go to Step 2. Replace optical drive if continuous activity occurs with no disc installed. J04 Code

Yes No

Continue and verify with media, Go to Step 3. Internal mechanical interference is affecting rotational spin of media, replace optical drive. Replace optical drive. J04

Yes

J04

No

Go to Step 4.

Yes No Yes No

Go to Step 5. Go to Step 6. Go to Step 6. Issue resolved. Optical drive was not properly mounted in enclosure. (Possible physical damage to optical drive.) X03 (J05)

Yes No

Replace optical drive. Go to Step 7.

J07

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7. Disc spin should cease 30 seconds after mounting data CD on desktop. Media may be mounting on a defective internal spindle hub. Is the noise related to disc spin?

Yes No

Replace optical drive. Noise does not appear to be related to optical drive.

J04

Optical Drive Not Performing to Specs

Quick Check
Symptom Optical Drive Not Performing to Spec Read of write speeds slower than expected. Quick Check 1. Test optical media in another drive of the same type in same type of computer to rule out media issue. 2. Check with known-good discs. Install discs that came with the computer. 3. For disc write issues, check with known good media that performs well in another computer and drive of the same type. 4. Check both CD and DVD media. If only one type of media is producing errors, there might be a laser related issue. (J99)

Deep Dive
Check 1. Can optical drive read both CD and DVD known-good media? Result Yes Action Go to step 5 Code

No

Reading CD only or DVD only indicates laser issue, replace optical drive. Optical drive cannot read any media reliably. Go to step 2. Reseat resolved issue

J03

2. Reseat cable connections at logic board and optical drive. Verify that media is now recognized and reads reliably.

Yes

X03

No

Go to step 3

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Xserve (Early 2009) Symptom Charts Mass Storage 54

3. Disconnect optical drive by lifting SATA cable at logic board and connecting a known-good drive. Verify that media is now recognized and reads reliably. 4. Install and test with replacement optical drive SATA flex cable. Verify that media is now recognized and reads reliably. 5. Test write data to compatible CD and DVD media. Verify burned media is recognized and reads reliably.

Yes

SATA port functional, reconnect users optical drive & SATA cable. Go to Step 4. Replace logic board. Cable change resolved issue. Replace optical drive. (Mechanical damage to optical drive, if found) Issue resolved. Replace optical drive. (Mechanical damage to optical drive, if found) J03 (J06) M19 X03 J03 (J05)

No Yes No

Yes No

Optical Drive Wont Accept/Reject Media

Quick Check
Symptom Cannot insert a disc into the drive. Cannot eject a disc placed into the drive. Quick Check 1. Inspect optical drive slot for obstructions. Make sure the white shipping bracket is not in place. 2. If Xserve is locked, unlock it. 3. Verify the disc is not warped.

Deep Dive
Check 1. Verify the disc is not the wrong size. Refer to article HT2446 Macintosh: Using Nonstandard Discs in discROM or DVD-ROM Drives. Result Yes Action Remove non-standard media and retest the drive with known good media. Inspect System Profiler. Go to step 2. Code

No

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Xserve (Early 2009) Symptom Charts Mass Storage 55

2. Verify the optical drive listed in the device tree for ATA devices in System Profiler?

Yes

Optical drive has power, inspect disc acceptance. Re-inspect for non standard media. Inspect and reseat cables. Go to step 3. Optical drive has power, inspect disc acceptance. Reinspect for disc acceptance and inspect for any non standard media. Replace or reseat any damaged or loose cables and retest. If connections are good and with no visible cable damage, go to step 4. SATA port functional, recoonect users optical drive & SATA cable. Go to step 5. Replace logic board. Cable changed resolved issue. Replace the optical drive. (Mechanical damage to optical drive, if found) Issue resolved. Replace logic board. J03 M19 X03 J03 (J06) X03

No 3. Verify all cable connections between optical drive and logic board are secure. Visually inspect cables and connectors for any debris, damage, or bent pins. Is optical drive now listed in System Profiler? Yes

No

4. Connect a known good optical drive assembly. Is optical drive now listed in System Profiler?

Yes

No 5. Install and test users optical drive with replacement SATA flex cable. Is optical drive now listed in System Profiler? 6. With replacement flex cable and replacement optical drive is the device seen in System Profiler? Yes No

Yes No

Optical Drive Wont Eject Media

Quick Check
Symptom Cant eject disc from optical drive Quick Check 1. If the Xserve is locked, unlock it. 2. Verify the disc is not in use by the system. 3. Drag the disc icon to the trash or select it and press Command + E. 4. Connect a USB mouse and restart the Xserve while holding down the mouse button to attempt to eject the disc.

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Deep Dive
Check 1. Verify that the bezel over the slot is not bent. If it is, gently bend it back into position. 2. Verify the disc is not the wrong size. Refer to article 58641 Macintosh: Using Nonstandard Discs in disc-ROM or DVD-ROM Drives. 3. Reseat the optical drive cable at both connectors. 4. Replace the optical drive cable. Result Yes No Yes No Action Issue resolved. Go to step 2. Remove irregular shaped media and retest. Go to step 3. Code

Yes No Yes No

Issue resolved. Go to step 4. Issue resolved. Go to step 5. Issue resolved with replacement drive. Repeat process with another known good drive and known good media. J02 X03

5. Replace the optical drive. Insert known good media and attempt to eject. Does the media eject without issue?

Yes No

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RAID Battery Not Charging

Quick Check
Symptom RAID Battery Will Not Charge The following messages may be displayed in RAID Utility: The Apple RAID Card Installed in your system requires your attention: Quick Check 1. If write caches are disabled: The RAID card backup battery may not be fully charged. To protect your data, the RAID card automatically disables write caching whenever the battery is not fully charged. Once every three months the RAID card reconditions the battery by completely discharging and then recharging it. 2. If the battery is not fully charged: Every three months, the RAID card automatically reconditions its battery by completely discharging and then recharging it. During the reconditioning cycle, you may see an alert advising you that the 72hour battery reserve is unavailable and the controller status may indicate that write caches are disabled. Performance may be slightly degraded during this time, but will return to normal when the battery is fully recharged. 3. In most cases, leaving the Xserve powered ON continuously for 72 hours or more (not in Standby and not in Sleep mode, but actually powered ON without interruption) gives the charging system sufficient time to fully charge the battery and restore the write caches to full functionality. 4. Examine Xserve log files for clues and run complete AXD diagnostics on the Xserve to gather more information before continuing to the Deep Dive section of this symptom.

Write Caches Disabled, and/ or RAID Battery Conditioning:

RAID Battery Missing:

The RAID battery status never achieves Charged status: Normal Charged Status:

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Xserve (Early 2009) Symptom Charts Mass Storage 58

Deep Dive
Check 1. Disconnect RAID battery connector from drive interconnect backplane. Using a multimeter set to measure DC voltage in the 4 volt range, connect the multimeter probes to the extreme end connector pins of the RAID battery connector. 2. Does the multimeter measure at least 3.5 VDC? Result Yes Action Go to Step 2 Code

No

Replace battery. Go to Step 2

P10 - Battery will not charge P11 Battery not recognized

3. Reconnect RAID battery connector to drive interconnect backplane. Start up Xserve and check RAID Utility to verify battery is recognized and is charging / conditioning. 4. Is battery recognized and charging / conditioning?

Yes

Go to Step 3

No

Replace drive interconnect backplane (RAID backplane). Go to Step 2 Issue resolved.

M20

5. Wait 72 continous hours with Xserve powered ON for the RAID battery to fully charge. Check RAID Utility to verify battery continues to be recognized and has fully charged. Has battery fully charged?

Yes

No

Replace drive interconnect backplane (RAID backplane). Go to Step 2

M20

See Mac Pro RAID Card and Xserve RAID Card: Frequently Asked Questions (FAQ) - HT1346

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Uncategorized Symptom
Quick Check
Symptom Uncategorized Symptom Unable to locate appropriate symptom code Quick Check Verify whether existing symptom code applies to the issue reported by the user. If not, document reported symptoms and send feedback to smfeedback@apple. com stating that suitable symptom code could not be found.

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Input/Output Devices
Rear USB Port Does Not Recognize Known Devices
Quick Check
Symptom Rear USB Port Does Not Recognize Known Devices USB devices not recognized on the rear USB port. Quick Check 1. If the Xserve is locked, unlock it. 2. Check the for latest software updates for Apple and especially third party devices. 3. Use System Profiler to verify the System recognizes each of the USB buses in the USB device tree. 4. Test both rear ports with known good Apple keyboard or mouse. 5. Test front USB port with known good Apple keyboard or mouse. 6. Verify any external USB device with large power requirements have their own external power supplies. 7. Verify external USB device cables by using known good cables.

Deep Dive
Check 1. Disconnect all peripherals except for a known good Apple USB device. 2. Verify the USB ports are free from contaminants and debris. Result Yes No Yes No Action Go to step 2 Repeat Step 1 Go to step 3 Remove contaminants and debris. Replace affected modules if necessary. Defects caused by contaminants or debris are not covered by Apple warranty. Go to step 3. Code

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3. Reset SMC. Verify each of the USB buses are recognized, and a known good connected USB device is recognized?

Yes

Issue resolved. Issue maybe caused by another peripheral device. Replace Logic Board. M15

No

Front USB Port Does Not Recognize Known Devices

Quick Check
Symptom Front USB Port Does Not Recognizing Known Devices USB devices not recognized on the front USB port. Quick Check 1. If the Xserve is locked, unlock it. 2. Check the for latest software updates for Apple and especially third party devices. 3. Use System Profiler to verify the System recognizes each of the USB buses in the USB device tree. 4. Test both rear ports with known good Apple keyboard or mouse. 5. Verify any external USB device with large power requirements have their own external power supplies. 6. Verify external USB device cables by using known good cables.

Deep Dive
Check 1. Disconnect all peripherals except for a known good Apple USB device. 2. Verify the USB ports are free from contaminants and debris. Result Yes No Yes No Action Go to step 2 Repeat Step 1 Go to step 3 Remove contaminants and debris. Replace affected modules if necessary. Defects caused by contaminants or debris are not covered by Apple warranty. Go to step 3. Code

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3. Reset SMC. Verify each of the USB buses are recognized, and a known good connected USB device is recognized?

Yes

Issue resolved. Issue maybe caused by another peripheral device. Go to step 4. Issue resolved. Replace Front Panel Board. M15 N08

No Yes No

4. Reseat the Front Panel Board cable.

FireWire Port Does Not Recognize Known Devices

Quick Check
Symptom FireWire Port Does Not Recognize Known Devices FireWire devices not recognized. Quick Check 1. If the Xserve is locked, unlock it. 2. Check the for latest software updates for Apple and especially third party devices. 3. Use System Profiler to verify the System recognizes each of the FireWire busses in the FireWire device tree. 4. Test both rear ports with known good FireWire device and cable. 5. Verify any external FireWire device with large power requirements have their own external power supplies. 6. Verify external FireWire device cables by using known good cables. 7. Reset PRAM/NVRAM.

Deep Dive
Check 1. Disconnect all peripherals except for a known good FireWire device and cable. Result Yes No Action Go to step 2 Repeat Step 1 Code

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2. Verify the FireWire ports are free from contaminants and debris.

Yes No

Go to step 3 Remove contaminants and debris. Replace affected modules if necessary. Defects caused by contaminants or debris are not covered by Apple warranty. Go to step 3. Issue resolved. Issue maybe caused by another peripheral device. Replace Logic Board. M12

3. Reset SMC. Verify each of the FireWire busses are recognized, and a known good connected Firewire device is recognized?

Yes

No

PCI-E Expansion Card/Slot Not Recognized

Quick Check
Symptom I/O Expansion Issues Expansion riser/slot issues Cant detect expansion card Quick Check 1. For Ethernet card issues, make sure to configure using Network System Preference 2. For Fibre channel card issues, make sure to configure using Fibre Channel Utility. 3. For SCSI card issues, make sure to configure using Disk Utility. 4. Check System Profiler to see if the card is recognized. 5. Reset PRAM/NVRAM 6. Run AXD diagnostics and check log files.

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Deep Dive
Check 1. Does the expansion card meet the requirements for the slot in which it is being used? Result Yes No Action Go to step 2. Refer to product specifications of Xserve then recommend the card be replaced with the proper specification type of model. Issue resolved. Go to step 3. Issue resolved. Go to step 4. Issue resolved. Go to step 5. Issue resolved. Go to step 6. Code

2. Reset SMC.

Yes No

3. Reseat the expansion card.

Yes No

4. Reseat the PCI riser card into the logic board, and retest the card in the same slot. 5. Test the expansion card in the other expansion slot, if available, ensuring the card being tested meets the requirements of the slot. 6. Test with a different known good compatible card in the same type of slot. 7. Test with a known good PCI riser card. 8. Does the expansion card work with the replacement logic board?

Yes No Yes No

Yes No Yes No Yes No

Issue resolved. Go to step 7. Issue resolved. Replace Logic Board. Issue resolved. Repeat steps 3-7. M17

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Uncategorized Symptom
Quick Check
Symptom Uncategorized Symptom Unable to locate appropriate symptom code Quick Check Verify whether existing symptom code applies to the issue reported by the user. If not, document reported symptoms and send feedback to smfeedback@apple. com stating that suitable symptom code could not be found.

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Communications
Ethernet Port/Device Issues
Quick Check
Symptom Network Issues Server cannot be seen on network Slow network performance Quick Check 1. Open the Network system preference pane and select the built-in Ethernet option. 2. If only one Ethernet port is in use, verify that it is the right hand (1) port. If it is not, move the Ethernet cable to the right hand (1) port. This is the primary (en0) port. 3. Boot the Xserve from the Installation disc. Go to another computer on the same subnet and start Server Assistant. If the Xserve can be seen, the Xserve hardware should be functioning correctly. Check the software configuration on the Xserve, or reinstall and reconfigure the Xserve. 4. Try a known-good Ethernet cable. 5. Clear parameter RAM (PRAM). Hold down Command-Option-P-R during startup. (You must unlock the Xserve to perform PRAM reset) 6. Try connecting to a known-good Ethernet port at the wall or external hub. 7. Verify that other users are experiencing the same problem. If so, contact the network administrator.

Deep Dive
Check 1. Is the Ethernet network connected to an Ethernet expansion card in the Xserve? Result Yes Action See expansion card troubleshooting section. Code

No

Using built-in Ethernet. Go to step 2.

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Xserve (Early 2009) Symptom Charts Communications 67

2. Visually inspect Ethernet connector to ensure all pins will make physical contact with CAT5 or better network cable.

Yes

Ethernet interface contacts are good. Go to step 3.

No

Pins are damaged or bent flat, replace logic board. Right-hand (1) Ethernet interface (en0) Link Status is active, go to step 4.

M10

3. Isolate OS by booting from original install media. Verify network link status active by using Network Utility on install DVD and looking for link LED adjacent to connected Ethernet port. If the Ethernet interface (en0) link status is inactive, recheck physical connection and link activity indicator on hub/ switch.

Yes

No

Right-hand (1) Ethernet interface (en0) Link Status is inactive. Replace logic board.

M10

4. Disconnect Xserve and connect known-good computer to network using the same Ethernet cable. Verify if IP address is listed for the Ethernet interface in System Preferences: Network. Retest.

Yes No

Go to step 5. If connection is OK on knowngood system, replace logic board. M10

5. Verify connection by using Network Utility to ping another connected computer on the same subnet. Ensure the target computer IP address is valid, on the same subnet and powered on. Ensure no MAC address filtering or hardware access control devices are present. Use a simple hub/ switch environment. Is ping successful?

Yes

Go to step 6.

No

If the symptoms do not change, replace the logic board.

M10

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6. Verify Ethernet performance and reliability by starting up from a known-good OS install, and downloading a large file from a web site or file server.

Yes

If there is performance or connectivity issue isolated solely to the system under test, the problem may be the network environment. No repair is necessary.

No

If there are connection dropouts or poor performance not seen on a known-good test system, replace the logic board.

M10

Uncategorized Symptom
Quick Check
Symptom Uncategorized Symptom Unable to locate appropriate symptom code Quick Check Verify whether existing symptom code applies to the issue reported by the user. If not, document reported symptoms and send feedback to smfeedback@apple. com stating that suitable symptom code could not be found.

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Video
Video Distortion
Quick Check
Symptom Video is distorted Bad/Dim color Lines or artifacts Distortion/garbled video Quick Check 1. Refer to the adjustments section of the owners manual for the external display. Adjust display as necessary. 2. Reseat the Mini DisplayPort adapter and cable connections. 3. Inspect the Mini DisplayPort adapter pins and replace the adapter if necessary. 4. Reset PRAM/NVRAM. (You must unlock the Xserve to perform) 5. Test with a known good display. 6. Run complete AXD Diagnostics

Deep Dive
Check 1. Reseat the mezzanine video card Result Yes No Action Issue resolved. Replace the mezzanine video card. M04 Code

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No Video
Quick Check
Symptom External display has no video, but activity lights flash at startup, drive operates, fan array is spinning, and power LED is illuminated. Device has power and boots, but no video output Quick Check 1. Confirm the system configuration supports an external display. Not all configurations do, although the Mini DisplayPort connector on the rear of the unit is present regardless. Using System Profiler you can check the Graphics/ Displays section for the presence of a video card. 2. Reseat the external Mini DisplayPort adapter and cable connections. 3. If you are using a Mini DisplayPort adapter, inspect the adapter pins and replace the adapter if necessary. 4. Reset PRAM/NVRAM. 5. Test with a known good display. 6. Remove all third party devices. 7. Run complete AXD Diagnostics.

Deep Dive
Check 1. Press the SMC Reset button on the logic board to reset the SMC. Is the issue resolved? 2. Check internal diagnostic LEDs. Go to diagnostic LED section for more information. Is the issue resolved? 3. Reseat the mezzanine video card. Is the issue resolved? Result Yes No Yes No Action Issue resolved. Go to Step 2 Issue resolved. Go to Step 3 Code

Yes No Yes No

Issue resolved. Replace mezzanine video card. Go to step 4. Issue resolved. Replace Logic Board. M03 M03

4. With replacement mezzanine video card is the issue resolved?

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Mechanical Issues: Thermal and Enclosure

Failed or Fast Fans
Quick Check
Symptom System Fast/Failed Fans System feels very warm Computer is sluggish Fan(s) running fast Fan(s) not running at all Quick Check 1. Verify the System has adequate airflow around the enclosure, front and rear vents not blocked. 2. Verify the issue is not user perception - System functions correctly, and not running any warmer than expected. Compare to a similarly configured System. Processes running in the background may go unnoticed by the user. 3. Understand temperatures and fan speed will fluctuate within a normal range depending on processes running, and attached peripherals. Fan(s) speeds may take several minutes to return to idle after heavy CPU or I/O activity has ceased. 4. Verify correct specification memory is used. Ensure the installed memory is configured correctly to optimize performance. 5. If there is abnormal temperature the overall System speed will be noticeably reduced. If the abnormal temperature cannot be reduced to within the normal range a force shutdown will occur. These events are recorded in System.log. Check Xserve logs for any runaway applications or processes consuming the CPUs.

Deep Dive
Check 1. Verify if the issue is user perception of intermittent noisy fans. Is the System running as expected (compared to a similar system)? Result Yes Action No problem found. Inform the customer the system is operating normally. Code

No

Go to step 2.

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Xserve (Early 2009) Symptom Charts Mechanical Issues: Thermal and Enclosure 72

2. Determine if there are runaway applications or processes consuming the CPUs - Verify using Activity Monitor. Are any runaway applications or processes present?

Yes

The application or process may have crashed. Alternatively check with the software vendor for compatibility and software update. There are no runaway applications or processes. Go to step 3. Issue resolved. Go to Step 4

No

3. Press the SMC Reset button on the logic board to reset the SMC. Verify all fans are rotating at close to minimum speed within a few minutes after the system is idle 4. Check internal diagnostic LEDs. Go to diagnostic LED section for more information. Verify all fans are rotating at close to minimum speed within a few minutes after the system is idle. 5. Boot the System from a known good external volume. Verify all fans are rotating at close to minimum speed within a few minutes after the system is idle.

Yes No

Yes No

Issue resolved. Go to Step 5

Yes

Suspect issue is caused by customer software or Mac OS X install. Backup all data, restore unit from the Mac OS X install discs and restore from the backup. Go to step 6

No

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Xserve (Early 2009) Symptom Charts Mechanical Issues: Thermal and Enclosure 73

6. Clear out any obstructions such as dust or internal cables from the fan array and heatsinks. Reseat fan array connections to drive interconnect backplane. Ensure no damage to heatsinks ie bent or crushed fins. Reseat CPU(s) and heatsink(s). Run Server Monitor and AXD to verify the thermal sensor and fan circuity is functioning correctly. Verify all fans are rotating at close to minimum speed within a few minutes after the system is idle.

Yes

Issue resolved

No

Replace affected component based on AXD, internal diagnostic LEDs, and Server Monitor findings: - Fan Array failures - Drive Interconnect Backplane wont drive the known good fan failures - Sensor related failures - For Heatsink failures

X18 M18 M23 M99

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 Apple Technician Guide

Take Apart
Xserve (Early 2009)

2008 Apple Inc. All rights reserved.

General Information

Orientation
For most take-apart procedures, Apple recommends removing the computer from the rack before removing or installing the part.

Tools
The following tools are required to service all configurations of the computer: Magnetized Phillips #1 screwdriver Magnetized Phillips #2 screwdriver Magnetized 3 mm Hex screwdriver Xserve Allen wrench key Thermal grease kit (Apple part number 076-1225) Nylon probe tool (Apple part number 922-5065) Alcohol wipes Soft cloth (for protecting the enclosure from scratches)

How to Identify Single- and Dual-Processor Configurations

See How to Identify Single- and Dual-Processor Configurations in the Basics chapter.

Mounting in a Rack
For information on mounting Xserve (Early 2009) in a rack, see the Xserve (Early 2009) Setup Guide.

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Xserve (Early 2009) Take Apart General Information 76

Icon Legend
The following icons are used in this chapter:

Icon

Meaning Warning or caution

Check; make sure you do this

Challenging procedure; requires more thought and/or time until you are familiar with it

Note on Illustrations
Because a pre-production model was used for the illustrations in this manual, you may notice small differences between the image pictured and the computer you are servicing.

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Xserve (Early 2009) Take Apart General Information 77

Apple Drive Module

First Steps

Caution: Make sure data is backed up before removing or replacing the drive. .

Tools
Xserve Allen wrench key

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Xserve (Early 2009) Take Apart Apple Drive Module 78

Removal 1
Make sure the locking mechanism is in the unlocked position.

Make sure the drive being replaced is not in use by any application and is not being shared by the Xserve. (See the Mac OS X Server documentation for information about shared drives.) Unmount the drive (by using the command-line tools or by dragging the volume icon to the Trash.).

Press the handle on the drive. Wait for the upper LED to turn off

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Grasp handle on the replacement drive. Pull module out of the Xserve.

Replacement 1
Slide module into the bay until it is firmly seated.

Press the handle flush with the front panel.

Replacement Note: If you replace the hard drive with a new one, format the new drive.

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Power Supply

First Steps

Warning: If the Xserve has only one power supply, shutdown computer.

Tools
ESD wrist strap

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Removal 1
Unplug the power cord from the power supply. Pull handle to release the power supply. Slide out of the bay.

2 3

Note: If the Xserve is already running on a second power supply, the status light on the new power supply turns green to indicate normal operation as it stars sharing the load. If the Xserve is not turned on, the status light blinks green when the power cord is plugged in to an outlet with power.

Replacement 1
Pull handle on the new power supply.

Slide the power supply all the way into bay. Press handle to seat properly and lock it in place. Connect power cord to power supply.

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Xserve (Early 2009) Take Apart Power Supply 82

Power Supply Blank

First Steps
No first steps for this procedure.

Tools
No tools required

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Xserve (Early 2009) Take Apart Power Supply Blank 83

Removal 1
Pull the handle to swing open the power supply blank.

Notice the hook that catches on the inside bottom of the power supply bay. Open the power supply blank as far as it will go, and pull out the power supply blank.

Replacement 1
Align the hook on the power supply blank with the catch inside the power supply bay. Close the power supply blank and press handle over the bay wall to lock it in place

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Xserve (Early 2009) Take Apart Power Supply Blank 84

Top Cover

First Steps

Write down the Xserve serial number. If the Xserves software must be setup after service is complete, the serial number will be required.

Tools
ESD wrist strap Xserve Allen wrench key Phillips #1 screwdriver (optional)

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Xserve (Early 2009) Take Apart Top Cover 85

Removal 1
Shutdown the Xserve and wait a few moments for components to cool. If the Xserve case is locked, use the Xserve Allen wrench to unlock the security lock on the front panel. Unplug all cables from the Xserve.. Loosen the thumbscrews at the back of the top cover and slide cover back and up to remove it.

3 4

Replace 1 2
Replace and secure the cover. Tighten the thumbscrews at the back of the top cover.

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Solid State Drive

First Steps
Remove: Top Cover

Tools
ESD wrist strap and mat Black stick

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Xserve (Early 2009) Take Apart Solid State Drive 87

Removal 1
Disconnect the SSD cable from the Front Panel Board. Gently press the two tabs out to release the drive. It may be helpful to use the black stick under the drive.

Replacement 1
Note the orientation of the drive. The connector on the drive should be facing up. The label should face down. The drive connector should be facing the front of the Xserve. Place the SSD drive into the SSD drive carrier. Connect the SSD cable to the front panel board.

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Xserve (Early 2009) Take Apart Solid State Drive 88

Solid State Drive Cable

First Steps
Remove: Top Cover Solid State Drive

Tools
ESD wrist strap Black stick

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Xserve (Early 2009) Take Apart Solid State Drive Cable 89

Removal 1
Disconnect SolidState Drive cable from the Front Panel Board. Lift the Kapton tape from the Solid-State Drive. Using the black stick, gently flip up the locking lever. Gently slide the SolidState Drive cable out of connector.

Replacement 1
Slide connector into receptacle on the Solid-State Drive.

2 3

Lock down lever after inserting cable. Replace Kapton tape over the connector on drive. Connect the cable to the Front Panel Board.

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Solid State Drive Carrier

First Steps
Remove: Top Cover Solid State Drive

Tools
ESD wrist strap Black stick

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Removal 1
Gently lift the carrier from the adhesive on the enclosure.

Replacement 1

Remove any adhesive on the enclosure and underside of carrier. Note the placement of the adhesive on the enclosure. Replace adhesive on the enclosure. Align carrier to the adhesive and press down.

3 4

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Xserve (Early 2009) Take Apart Solid State Drive Carrier 92

Memory

First Steps
Remove: Top Cover

Apple recommends that you use Apple-approved DIMMs. DIMMs from older Xserve systems are not compatible with this Xserve.

Tools
ESD wrist strap and mat

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Xserve (Early 2009) Take Apart Memory 93

Removal 1
Open ejectors on DIMM slots.by pushing them out to the sides. Holding the DIMM by edges, remove it from connector. Do not touch the gold connectors.

Warning: DIMMs may be very hot. Always wait 5-10 minutes for computer to cool down .before removing or installing memory

. If the DIMM configuration you install does not provide optimized performance, the Memory Slot Utility will appear on screen and recommend an improved configuration. To use the Memory Slot Utility, go to /System/Library/Core Services.

Memory Slot Utility

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Xserve (Early 2009) Take Apart Memory 94

Replacement
Replacement Note: The DIMM is designed to fit into the slot only one way. Be sure to align the notch on the DIMM with the slot.

Align.the notch on the DIMM with the slot.

Push both ends of DIMM down until ejectors snap back up into place.

Memory Configuration

Xserve (Early 2009) comes with a minimum of 3 GB of memory installed as three 1 GB unbuffered dual inline memory module (UDIMMs). DIMMs must fit these specifications: PC3-8500 1066MHz, DDR SDRAM UDIMMs Error-correcting code (ECC)

For proper operation of Xserve computers, Apple recommends using only Apple-approved DIMMs. Refer to GSX for Apple DIMM service part nubmers. Memory from older Xserve computers is not compatible with Xserve (Early 2009).

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Xserve (Early 2009) Take Apart Memory 95

PCI-E Riser Cards

First Steps
Remove: Top Cover

Important: Before you begin this procedure, verify the Xserve is turned off and unplugged.

Tools
ESD wrist strap and mat Phillips #1 screwdriver

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Removal 1
Loosen the two captive screws that secure the riser bracket to the back panel. Carefully pull up on the bracket and riser to disconnect from the logic board. If you are removing a blank riser card to install a card do the following: Remove the screw on the riser bracket Seat the PCI card in the riser slot and replace the screw to secure in the riser.

Replacement
If you are replacing an existing riser card do the following: Remove any existing expansion card from the riser Transfer the card to the replacement riser.

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PCI-E Expansion Cards

First Steps
Remove: Top Cover PCI-E Riser Cards

Important: Before you begin this procedure, verify the Xserve is turned off and unplugged.

Tools
ESD wrist strap and mat Phillips #1 screwdriver

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Removal 1
Loosen the two captive screws that secure the riser bracket to the back panel. Carefully pull up on the bracket and riser., with the expansion card still attached to disconnect from the logic board. Tilt the expansion card up so the port clears the enclosure, and remove the card from the Xserve. Remove the screw that secures the expansion card to the riser. Gently separate the card and riser.

Warning: When removing or installing an expansion card, handle it by the edges. Do not touch its connectors or any components on the card. Do not rock the card from side to side or force the card into the slot.

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Replacement 1 2
Seat the expansion card in the riser slot. Replace the screw to secure the card in the riser.

Align the riser with the slot on the logic board. Press down to seat the card. Tighten the captive screws to secure the riser bracket to the back panel.

4 5

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Optical Drive

First Steps
Remove: Top Cover

Tools
ESD wrist strap and mat Phillips #0 screwdriver

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Removal 1
Disconnect optical drive cable from drive.

Rotate the optical drive clip clockwise to release it. Placing your thumbs on either side of the drive, slide the drive back from the front bezel.

Lift drive out of the Xserve.

Important: When removing or replacing the optical drive, do not put pressure on the top of the drive of front bezel of the optical drive slot.

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Remove the mounting screw from left and right bracket.

Replacement 1
Transfer the left and right brackets to the new drive. Place the drive into the Xserve. Placing your thumbs on either side of the drive, slide the drive forward towards the front bezel. Rotate the optical drive clip counterclockwise to secure it.

2 3

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Airflow Duct

First Steps
Remove: Top Cover

Tools
ESD wrist strap and mat Phillips #1 screwdriver

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Xserve (Early 2009) Take Apart Airflow Duct 104

Removal 1
Loosen the five screws that fasten the airflow duct to the fan array. Pull up on either side of the airflow duct, and lift straight up.

Removal Note: Remove screws in the order shown. Do not overtighten screws.

Caution: Do not completely remove the screws from the airflow duct. Tiny black rubber washers hold these screws captive on the underside of the airflow duct. If the screws are completely removed, these rubber washers can easily fall into the enclosure and become lost.

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Xserve (Early 2009) Take Apart Airflow Duct 105

Replacement 1
Be sure to route both the front panel cable and the backplane-tologic board I/O cable inside the channel under the duct.

Ensure the airflow duct fits flush and does not protrude above the enclosure. Tighten the five Phillips screws that fasten the airflow duct to the fan array.

Removal Note: Remove screws in the order shown. Do not overtighten screws.

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Fan Array

First Steps
Remove: Top Cover Airflow Duct

Tools
ESD wrist strap and mat Phillips #1 screwdriver

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Product Name Take Apart Fan Array 107

Removal 1
Loosen the two thumbscrews. You may need to use a Phillip #1 screwdriver.

Removal Note: The thumbscrews are captive; you cannot remove them.

Carefully rotate the fan array as shown to disconnect it from power distribution board. Lift the fan array to remove it from the Xserve.

Removal Note: You may need to move the front panel cable slightly out of the way during removal or replacement. Be careful to not pinch the cable between the fan array and another surface.

Replacement 1 2
Verify the foam strip is included as shown. Push down on the fan array power connector to seat it.

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Product Name Take Apart Fan Array 108

Battery

First Steps
Remove: Top Cover Airflow Duct

Tools
ESD wrist strap and mat Black stick

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Removal 1
Insert the black nylon tool under the battery to ease the grip between the spring and holder. Slide the battery out to remove from the holder.

Warning: To avoid risk of explosion, replace battery only with type BR2032.

Replacement 1
Insert the replacement battery in the holder. Remove the insulated tab. Ensure the positive side (+) is up and the negative side down.

2 3

Important: Dispose of the battery according to manufacturers instructions and your local environmental laws..
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Front Panel Cable

First Steps
Remove: Top Cover Airflow Duct PCI-E Riser Cards PCI-E Expansion Cards

Tools
ESD wrist strap and mat Black stick

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Removal 1
Release the locking levers on the cable connectors.

Removal Note: The black stick may help in unlocking the levers on the cable connectors.

Disconnect the front panel board cable from the front panel board. Disconnect cable from the logic board. Remove cable from the Xserve.

3 4

Replacement 1 2
Connect the cable to the logic board. Connect the cable to the front panel board..

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Backplane-to-Logic Board I/O Cable

First Steps
Remove: Top Cover Airflow Duct

Tools
ESD wrist strap and mat Black stick

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Xserve (Early 2009) Take Apart Backplane-to-Logic Board I/O Cable 113

Removal 1
Disconnect the backplane-logic board cable from logic board. Disconnect the backplane-to-logic board cable from the drive interconnect backplane. Remove cable from Xserve.

Replacement

Replacement Note: Before installing the cable, fold it to a 90-degree angle along its creases.

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Xserve (Early 2009) Take Apart Backplane-to-Logic Board I/O Cable 114

1 2

Connect the cable to the logic board first. Press adhesive section of cable onto enclosure. Connect the cable to the backplane.

Caution: Make sure the cable is fully seated.

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Xserve (Early 2009) Take Apart Backplane-to-Logic Board I/O Cable 115

Optical Drive Cable

First Steps
Remove: Top Cover Airflow Duct Fan Array

Warning: The optical drive cable is attached to the enclosure with an adhesive on the underside of the cable.

Tools
ESD wrist strap and mat Black stick

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Xserve (Early 2009) Take Apart Optical Drive Cable 116

Removal 1
Disconnect the optical drive cable from the optical drive. Disconnect the optical drive from the logic board.

Carefully pry the cables adhesive from the enclosure. Remove cable from the Xserve.

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Xserve (Early 2009) Take Apart Optical Drive Cable 117

Replacement

Replacement Note: Fold the replacement optical drive cable to 90-degree angles along its creases.

1 2

Connect the cable to the logic board. Press the adhesive section of the cable onto the enclosure Connect the other end of the cable to the optical drive.

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Xserve (Early 2009) Take Apart Optical Drive Cable 118

Locking Mechanism Rod

First Steps
Remove: Top Cover

Tools
ESD wrist strap and mat Black stick

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Xserve (Early 2009) Take Apart Locking Mechanism Rod 119

Removal 1
Gently pull back latch to release the gear of the locking mechanism rod.

2 3

Tilt up the gear end of the rod. Remove the rod from the Xserve.

Removal Note: If you are replacing the plastic gear on the end of the rod, slide the gear off the rod.

Replacement 1
Slide the rod onto the notched end of the locking rod. Align the narrow end of the gear with the end of the rod

Insert the key-hole end into the port on the front bezel. Replacement Notes: Make sure the rib inside the gear engages with the notch in the rod. Make sure the small circle on the front of the rod points to the left. It should align with the unlocked symbol on the bezel.

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Xserve (Early 2009) Take Apart Locking Mechanism Rod 120

Front Bezel Brackets

First Steps
Remove: Top Cover

Tools
ESD wrist strap and mat Phillips #2 screwdriver

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Xserve (Early 2009) Take Apart Front Bezel Brackets 121

Removal 1
Remove the four identical 4-mm long screws. Remove the two brackets.

Replacement 1
Position the right replacement bracket on the Xserve. Install two 4-mm long screws. Repeat for the left bracket.

2 3

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Xserve (Early 2009) Take Apart Front Bezel Brackets 122

Front Bezel Assembly

First Steps
Remove: Apple Drive Module Power Supply Top Cover Front Bezel Brackets

Tools
ESD wrist strap and mat Phillips #2 screwdriver

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Xserve (Early 2009) Take Apart Front Bezel Assembly 123

Removal 1
Remove the four 4-mm long screws and two brackets from behind the front bezel brackets. Remove the 8-mm long center screw.

Gently pull the front bezel forward and remove from the Xserve.

Important: Do not put pressure on the top of the bezel over the optical drive slot.

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Xserve (Early 2009) Take Apart Front Bezel Assembly 124

Replacement 1
Leave the power and system identifier buttons on the front panel board. Align the buttons with the front panel openings.

Secure the light pipe in the front bezel. Align the pins to the front bezel and insert into the slot.

Place the front bezel on the server, matching the opening with the buttons and ports. Replace the bezel brackets, four 4-mm long screws, and 8-mm long center screw.

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Xserve (Early 2009) Take Apart Front Bezel Assembly 125

Front Panel Buttons

First Steps
Remove: Top Cover Front Bezel Brackets Front Bezel Assembly

Tools
ESD wrist strap and mat Phillips #2 screwdriver

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Xserve (Early 2009) Take Apart Front Panel Buttons 126

Removal 1
Hold the power or system identifier button by the plastic tab. Lift straight up and remove from the front bezel.

Removal Note: The face of the button is loosely attached to the button LED.

Replacement 1
Position the replacement button in the front bezel.

Verify the buttons are in the correct position.

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Xserve (Early 2009) Take Apart Front Panel Buttons 127

Light Pipe

First Steps
Remove: Top Cover Front Bezel Brackets Front Bezel Assembly

The Light Pipe may come out with the front bezel assembly.

Tools
ESD wrist strap and mat

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Xserve (Early 2009) Take Apart Light Pipe 128

Removal 1 2
Grasp the edges of the light pipe. Pull light pipe out of the front bezel assembly.

Replacement 1
Align the pins on the replacement light pipe with pin opening on front bezel assembly.

Gently press the light pipe into the front bezel assembly. Replace front bezel assembly. Replace the two front bezel brackets.

3 4

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Xserve (Early 2009) Take Apart Light Pipe 129

Front Panel Board

First Steps
Remove: Top Cover Locking Mechanism Rod Front Panel Board Cable Solid State Drive

Tools
ESD wrist strap and mat Phillips #1 screwdriver

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Xserve (Early 2009) Take Apart Front Panel Board 130

Removal 1
Release the two locking levers on the connector and disconnect cable. Remove the two 6-mm screws.

Slide the board back slightly and release the two clips on either side. Tilt board up and remove.

Replacement 1
Tilt board up slightly and insert board into clips. Slide board forward into front panel assembly. Replace the two 6-mm screws and cable.

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Xserve (Early 2009) Take Apart Front Panel Board 131

Drive Interconnect Backplane

First Steps
Remove: Apple Drive Module Power Supply Top Cover Airflow Duct Fan Array Power Distribution Cable

Tools
ESD wrist strap and mat Phillips #2 screwdriver

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Xserve (Early 2009) Take Apart Drive Interconnect Backplane 132

Removal 1

Loosen the captive thumbscrew.

Shift the backplane to the right (towards the enclosure) until it clears the stands. Slightly tilt up the backplane toward the logic board.

Removal Note: Do not let the backplane components come into contact with the standoffs or the enclosure as you remove the backplane.

Replacement 1
Lower the backplane into the enclosure at a slight angle.

Replacement Note: Do not let the backplane components come into contact with the standoffs or the enclosure as you remove the backplane.
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Rotate the backplane downward and over the four standoffs. Slide the backplane in the direction shown to seat the backplane into enclosure. Tighten the captive thumbscrew. Connect the backplane-to-logic board cable. Verify cable is firmly seated. Connect the front panel board cable to the front panel board.

4 5

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Xserve (Early 2009) Take Apart Drive Interconnect Backplane 134

Xserve RAID Card

First Steps
Remove: Apple Drive Module Power Supply Top Cover Airflow Duct Fan Array Power Distribution Board Cable Front Panel Board Cable Backplane-to-Logic Board Cable

Tools
ESD wrist strap and mat Phillips #2 screwdriver

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Xserve (Early 2009) Take Apart Xserve RAID Card 135

Removal 1
Remove power distribution cable from Xserve RAID Card. Disconnect the Backplane to Logic Board cable. Disconnect the Xserve RAID Card battery cable from Xserve RAID Card. Loosen the captive thumbscrew.

Shift the backplane to the right (towards the enclosure) until it clears the stands. Slightly tilt up the backplane toward the logic board.

Removal Note: Do not let the RAID card components come into contact with the standoffs or the enclosure.

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Xserve (Early 2009) Take Apart Xserve RAID Card 136

Replacement 1
Lower the backplane into the enclosure at a slight angle.

Replacement Note: Do not let the RAID card components come into contact with the standoffs or the enclosure.

Rotate the backplane downward and over the four standoffs. Slide the backplane to the right in the direction shown to seat the backplane into enclosure. Tighten the captive thumbscrew. Connect the backplane-to-logic board cable. Verify cable is firmly seated. Connect the Xserve RAID card battery cable to the Xserve RAID card. Connect the front panel board cable to the front panel board.
Xserve (Early 2009) Take Apart Xserve RAID Card 137

4 5

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Power Distribution Board

First Steps
Remove: Apple Drive Module Power Supply Top Cover Airflow Duct Fan Array Drive Interconnect Backplane Power Distribution Board Cable

Tools
ESD wrist strap and mat Phillips #2 screwdriver

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Xserve (Early 2009) Take Apart Power Distribution Board 138

Removal 1
Release the captive thumbscrew that secures the power distribution board to the enclosure.

Removal Note: Captive thumbscrew may be tight, use the Phillips screwdriver to assist in removal.

Pull the board toward the left towards the enclosure in the direction shown. Lift up the board and remove it from the enclosure.

Replacement 1 2
Lower the board into the enclosure. Pull the board to the right to lock the board in place. Tighten the captive thumbscrew to secure the board to the enclosure.

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Xserve (Early 2009) Take Apart Power Distribution Board 139

Power Distribution Board Cable

First Steps
Remove: Top Cover

Caution: The power distribution board connectors are very tight and can be difficult to disconnect.. Use a nylon black stick to gently yet firmly pry outwards on the cable connector while depressing the latch with your thumb and forefinger.

Tools
ESD wrist strap and mat Black stick

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Xserve (Early 2009) Take Apart Power Distribution Board Cable 140

Removal 1
Disconnect the power distribution board cable on the drive interconnect backplane. Disconnect the power distribution board cable from the power distribution board. Remove from the Xserve.

Replacement 1
Connect the power distribution board cable to the power distribution board. Connect the power distribution board cable to the drive interconnect backplane.

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Xserve (Early 2009) Take Apart Power Distribution Board Cable 141

Xserve RAID Card Battery

First Steps
Remove: Apple Drive Module Power Supply Top Cover Airflow Duct Fan Array Power Distribution Board Cable Xserve RAID Card Power Distribution Board

Tools
ESD wrist strap and mat

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Xserve (Early 2009) Take Apart Xserve RAID Card Battery 142

Removal 1
Lift the Xserve RAID Card battery straight up off its three mounting posts. Remove the battery from the enclosure.

Removal Note: Adhesive on the underside of the battery holds it in place on the enclosure floor.

Replacement 1
Remove the protective film covering the adhesive on the underside of battery. Lower the battery into place on its three mounting posts.

Important: Do not drop, disassemble, crush, incinerate, or expose the battery to temperatures above 212 F (100 C). Stop using the battery if it appears damaged in anyway. Replace the battery only with an Apple-authorized battery for this product. Dispose of used batteries promptly according to your local environmental guidelines.

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Xserve (Early 2009) Take Apart Xserve RAID Card Battery 143

Processor Heat Sink

First Steps
Remove: Top Cover Airflow Duct

Note: The thermal bond between the processor and heat sink requires thermal grease. You must replace the thermal grease every time your remove the processor and processor heat sink.

Tools
ESD wrist strap and mat Alcohol wipes Thermal grease 3-mm Hex wrench

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Xserve (Early 2009) Take Apart Processor Heat Sink 144

Removal 1
Loosen the four captive screws securing the heat sink to the processor.

Caution: Each heat sink is connected to the logic board by a small 2-pin thermal sensor cable. Lifting the heat sink too quickly can damage the cable or connector. Because of the tight thermal bond between the processor and the heat sink, be cautious when removing. Do not pull on the cable as you lift the heat sink.

Pull the connector, not the cable, to disconnect the sensor cable from the logic board.

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Xserve (Early 2009) Take Apart Processor Heat Sink 145

Handle the heat sink from the side slotted sides, not the smooth sides. Grasping from the smooth sides can compress the ribs causing permanent damage.

Lift the heat sink straight up and out of the enclosure. Gently twist the processor and heat sink in opposite directions.

Important: Hold the processor by three corners when removing or replacing the processor. Do not touch the gold pins on the processor or processor socket on the logic board.

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Xserve (Early 2009) Take Apart Processor Heat Sink 146

Replacement
Important: The thermal bond between the processor and heat sink requires thermal grease for proper operation. You must replace the thermal grease on the processor each time you remove or replace the heat sink. Clean the processor and apply new grease as follows

Always hold the processor by three corners. Clean off any existing thermal grease on the heat sink and processor using alcohol wipes provided with the replacement part.

Using the syringe, apply 0.1 cc of thermal grease to the top surface of the processor. Do not apply more grease than recommended. Do not allow grease to come in contact with processor frame or processor connectors. Reinstall processor and processor frame. Replace heat sink and secure heat sink connector to logic board. Important: Be sure not to get any grease anywhere on the processor other than the very top, flat surface that directly contacts the heat sink

5 6

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Xserve (Early 2009) Take Apart Processor Heat Sink 147

Processor

First Steps
Remove: Top Cover Airflow Duct Processor Heat Sink

Note: The thermal bond between the processor and heat sink requires thermal grease. You must replace the thermal grease every time your remove the processor heat sink

Note: This procedure applies to the Xserve (Early 2009) single and dual-processor configurations. Important: Xserve (Early 2009) requires thermal grease for proper operation. Every time you remove a processor heat sink, you must replace the grease on the underside of the heat sink. See procedure Processor Heat Sink. New grease and alcohol wipes for cleaning off the previous grease are included with replacement heat sinks, processors.

Tools
ESD wrist strap and mat Alcohol wipe Thermal grease CPU socket cover

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Xserve (Early 2009) Take Apart Processor 148

Removal 1
Carefully remove the processor from the heat sink by twisting the heat sink and processor in opposite directions.

Important: Place the CPU socket cover over the processor slot on the logic board after processor is removed.

Hold the processor by the three corners. Be extremely careful not to touch the gold pins on the bottom of the processor. Gently remove the processor bracket from the processor.

Important: Do not touch components on processor top or bottom. Hold processor only by the edges.

Also be careful not to touch gold pins in processor socket.

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Xserve (Early 2009) Take Apart Processor 149

Replacement
Important: Do steps 13 with processor REMOVED from logic board.

Using alcohol pad included with heat sink or processor, replacement part, clean off used thermal grease from bottom of heat sink and top of processor. Using syringe of thermal grease, apply narrow bead of grease to processor chip (raised square on top of processor). Apply in pattern illustrated.

Warning: Do not apply more grease than recommended. Also do not allow grease to come in contact with processor frame. Grease must not overflow into processor connector.

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Xserve (Early 2009) Take Apart Processor 150

Place processor in connector, aligning notches.

Place frame over processor, aligning notches and making sure tabbed edge of frame faces down.

Replace the Processor Heat Sinks.

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Xserve (Early 2009) Take Apart Processor 151

Video Mezzanine Card

First Steps
Remove: Top Cover PCI-E Riser Cards PCI-E Expansion Cards

Tools
ESD wrist strap and mat Phillips #1 screwdriver

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Xserve (Early 2009) Take Apart Video Mezzanine Card 152

Removal 1
Remove the two Phillip screws that fasten the mezzanine card to the logic board.

2 3 4

The card will pop up at a 45-degree angle. Hold the mezzanine card by the edges. Gently pull the card out of the socket.

Replacement 1 2
Hold the mezzanine card by the edges. Gently slide the mezzanine card into the socket at a 45-degree angle. Gently press the mezzanine card down and secure the two Phillips screws to the logic board.

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Xserve (Early 2009) Take Apart Video Mezzanine Card 153

Logic Board

First Steps
Remove: Apple Drive Module Power Supply Top Cover PCI-E Riser Cards PCI-E Expansion Cards Memory Airflow Duct Fan Array Backplane-to-Logic Board I/O Cable Processor Heat Sink Processor Video Mezzanine Card

Caution: Do not flex the logic board or handle it by its components or heat sinks. Always grasp the logic board by its thumbscrews or edges.

Tools
ESD wrist strap and mat Phillips #1 screwdriver

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Xserve (Early 2009) Take Apart Logic Board 154

Removal 1
Study the next two images for proper handling of the logic board.

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Xserve (Early 2009) Take Apart Logic Board 155

Loosen the nine captive thumbscrews. Follow the order shown. Grasping the logic board by the thumbscrews, move it forward and slightly up. Remove from the Xserve.

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Xserve (Early 2009) Take Apart Logic Board 156

Replacement 1
Align the rear port connectors to the enclosure Raise the front end of the board 1-2 inches (3-5 cm). Guide the connectors into the opening on the back panel of the enclosure. Remove the battery insulator tab from the batter holder on the replacement logic board. When replacing the logic board, place the new Ethernet label over the original Ethernet number on the Xserves ID tab.

Note: Do not leave any part of the label (such as corners) sticking up or these may catch and tear in the opening in the rear panel where the ID tab slides through.

Note: Be careful when replacing the logic board. Verify that the Rear ID Button is seated properly. If you experience issues with startup, video, or LED on issues, it may be related to a stuck or jammed Rear ID Button. See: Wont Startup / No Video / LED On symptom chart.

Important: If you are installing a new logic board, transfer the protective plastic covers from the replacement boards processor holders to the used boards processor holders. Note that logic boards returned to Apple without protective covers may be rejected. Warning: Be careful not to touch the gold pins in the processor socket.

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Xserve (Early 2009) Take Apart Logic Board 157

Rear ID Button

First Steps
Remove: Top Cover PCI-E Riser Cards PCI-E Expansion Cards

Before you begin this procedure, disconnect the battery from the logic board. Failure to do so could damage the computer.

Tools
ESD wrist strap and mat Needlenose pliers

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Xserve (Early 2009) Take Apart Rear ID Button 158

Removal 1
Using the needlenose plier, gently squeeze the two clear plastic prongs on the Rear ID Button. Gently grasp the body of the button with the needlenose plier, and pull up and toward the front of the Xserve to disengage the buttons two additional prongs from the logic board. Continue to pull up and toward the front of the Xserve to disengage the button from the opening in the rear panel. Remove the button from the enclosure.

Replacement
\

1 2

Gently insert Rear ID into logic board. Take care to not bend or break the small plastic prongs. Note: Be careful when replacing the Rear ID button. Verify that the Rear ID Button is seated properly. If you experience issues with startup, video, or LED on issues, it may be related to a stuck or jammed Rear ID Button. See: Wont Startup / No Video / LED On symptom chart.

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Xserve (Early 2009) Take Apart Rear ID Button 159

ID Tab

First Steps
Remove: Power Supply Top Cover PCI-E Riser Cards PCI-E Expansion Cards Backplane to Logic Board I/O Cable Logic Board

Note: DO NOT remove the processor heat sink or processor from the logic board when replacing only the ID tab.

Tools
ESD wrist strap and mat

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Xserve (Early 2009) Take Apart ID Tab 160

Removal

Gently grasp the ID tab and pull up on it to disengage it from the channel in the enclosure. Pull the ID tab through the slot in the rear panel to remove.

Replacement 1
Pull the ID tag into the enclosure through the slot on the rear panel.

Gently grasp the ID tab and press down on it to engage the channel in the enclosure.

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Xserve (Early 2009) Take Apart ID Tab 161

First Steps

Enclosure

Remove: Apple Drive Module Power Supply Top Cover Solid State Drive Solid State Drive Cable Solid State Drive Carrier PCI-E Riser Cards PCI-E Expansion Cards Optical Drive Airflow Duct Fan Array Front Panel Board Backplane-to-Logic Board Cable Optical Drive Cable Locking Mechanism Rod Front Panel Board Cable Drive Interconnect Backplane Power Distribution Board Cable Power Distribution Board Logic Board ID Tab

Important: When replacing the Enclosure, DO NOT remove the processor or heat sink from the logic board. Remove as one piece.

Tools
No tools required

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Xserve (Early 2009) Take Apart Enclosure 162

Removal 1
Using the first steps, remove all the components from the enclosure. The enclosure should be all that is remaining.

Replacement 1

Verify that the ID Tag has been transferred into the replacement enclosure. Replace all the components in the replacement enclosure

Verify that all components and cables are securely connected.

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Xserve (Early 2009) Take Apart Enclosure 163

 Apple Technician Guide

Views
Xserve (Early 2009)

2009 Apple Inc. All rights reserved.

Exploded View

Top Cover 922-8479 Front Panel Board Cable 922-8951

Airflow Duct 922-8957

Fan Array 076-1339 Drive Interconnect Backplane 661-5058 Power Distribution Board Cable 922-8953

Backplane-to-Logic Board Cable 922-8952 Expansion Cards 661-4195 661-4641

Power Distribution Board 922-8954

MXM Video Card 661-5068 Riser Card PCI-E 16X 661-5094

Processor Heatsink 076-1342 Processor 2.26 GHz 661-5065 2.66 GHz 661-5065 2.93 GHz 661-5066

U-DIMMs 1 GB 661-5050 2 GB 661-5051 4 GB 661-5052

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Xserve (Early 2009) Views Exploded View 165

Logic Board 661-5062 - Single Proc 661-5063 - Dual Proc Locking Rod 922-8478 Front Panel Board 922-8955 ID Tab 076-1341

Enclosure 076-1340

Front Bezel 922-8480

Power Supply, 750w 661-5059

Light Pipe Kit 076-1287

Optical Drive Cable 922-8947

Hard Drive 160 GB 661-4840 1 TB 661-4810 Solid-State Drive 128 GB 661-5067

Optical Drive Super 661-4813

SSD Carrier 922-8959

SSD Cable 922-8958

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Xserve (Early 2009) Views Exploded View 166

Feedback

We want your feedback to help improve this and future Technician Guides! Please email any comments to: [email protected]

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Xserve (Early 2009) Feedback 167