Symmetra PX UPS

10-80 kW 208 V

Operation and Maintenance Manual

Symmetra PX 10-80 kW, 208V Operation and Maintenance Manual

Contents

IMPORTANT SAFETY INSTRUCTIONS . . . . . . . . . . . . . . . . . . . . . 1

SAVE THESE INSTRUCTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Symbols used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 ON, OFF & STAND-BY Switch Positions . . . . . . . . . . . . . . . . . . . 2 Total Power OFF Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Overview of System Components . . . . . . . . . . . . . . . . . . . . . . . 5

Weights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Functional Schematic Dual Mains / Single Mains . . . . . . . . . . . . 9 Control Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Control Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Status Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Status screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Set-up Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Setup screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Accessories screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Logging Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Display screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Diag screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Help screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Network Connection/APC Web Management Card . . . . . . . . . 17 Quick Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Module and Card Replacement . . . . . . . . . . . . . . . . . . . . . . . . 19

How to replace Power Modules . . . . . . . . . . . . . . . . . . . . . . . . 19 How to Replace Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 How to replace Intelligence Modules . . . . . . . . . . . . . . . . . . . . 21 How to obtain replacement modules . . . . . . . . . . . . . . . . . . . . 21 Replacement Parts and Numbers . . . . . . . . . . . . . . . . . . . . . . . 22

Symmetra PX 10-80 kW, 208V Operation & Maintenance Guide

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Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
General Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 General Fault . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Module failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Threshold Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Bypass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

System Start-Up (if applicable) . . . . . . . . . . . . . . . . . . . . . . . . . 28

Secure the UPS by Setting the Stabilizing Feet . . . . . . . . . . . . . 28 Level the UPS (Recommended) . . . . . . . . . . . . . . . . . . . . . . . . . 28 Power Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Installing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Securing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Network Cable Installation (if required) . . . . . . . . . . . . . . . . . . 31 System Start-Up Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Life Support Policy/Warranty . . . . . . . . . . . . . . . . . . . . . . . . . 34
Life Support Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Factory Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

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Symmetra PX 10-80 kW, 208V Operation & Maintenance Guide

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IMPORTANT SAFETY INSTRUCTIONS

SAVE THESE INSTRUCTIONS
This guide contains important instructions for the Symmetra PX that should be followed when handling the UPS, Battery Enclosures, and Batteries.

Symbols used in this guide

WARNING! Risk of Electric Shock.

CAUTION! Read this information.

Indicates important information.

Indicates a heavy load that should not be lifted without assistance.

Indicates that more information is available on this subject in a different section of this manual.

Indicates that more information is available on the same subject in a different manual.

Do not lift heavy loads without assistance.

<40 lb

40 - 70 lb.

70 - 120 lb

>120 lb

Symmetra PX 10-80 kW, 208V Operation & Maintenance Guide

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IMPORTANT SAFETY INSTRUCTIONS

WARNING! Hazardous electrically-charged parts inside the UPS are energized from the battery supply even when the AC power is disconnected. Follow Total Power Off Procedure to completely de-energize the system.

CAUTION! For congurations including customer-supplied external batteries, refer to manufacturers battery installation and maintenance instructions.

ON, OFF & STAND-BY Switch Positions

Indicates that a switch or current protection device is in the ON position. Indicates the OFF position for a switch or a breaker Indicates that a switch is in the STAND-BY position

Symmetra PX 10-80 kW, 208V Operation & Maintenance Guide

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IMPORTANT SAFETY INSTRUCTIONS

Total Power OFF Procedure

WARNING! Before electrical installation begins, verify that the UPS is in the Total Power Off mode by following this procedure.

UPS
INTELLIGE NCE MODULE INTELLIGE NCE MODULE

1
?

Set the System Enable Switch to the STAND-BY position.

SE YN SA TB EL ME

XR Communica tions

DOC UME NT STO RAG E

CAUTION! To ensure solid stability, do not pull Battery Units out beyond the Red Disconnect Line unless completely removing them from the enclosure.

1
Set the DC Disconnect on ALL Battery Enclosures in your conguration to the OFF position.
BATTERY UNIT

2
Disconnect all Battery Units by removing or pulling out to Red Disconnect Line.
BATTER Y UNIT

3
Set the upstream Utility Power to the OFF or LOCKED OUT position. If the UPS has dual mains supply, set both supplies to the OFF or LOCKED OUT position. Note: Follow proper lock out tag procedures.
ON

Sy Ba 10 mm sic - 40

Battery Enclosure

etr Op kW a era , PX tio 20 n 0V Gu ide

OFF

OFF

Symmetra PX 10-80 kW, 208V Operation & Maintenance Guide

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Introduction
After the UPS has been wired electrically, it is ready for start-up. This guide will allow you to quickly start up the UPS. It contains information on Safety, System Components, Securing the UPS, Module Installation, Network Cable Installation, Start-Up Procedure, and Basic Troubleshooting.

Symmetra PX 10-80 kW, 208V Operation & Maintenance Guide

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Overview of System Components

Intelligence Modules (2)

Network Management Card Cable

Power Module Bays

PowerView Display Battery Communication Cable Bypass Static Switch Module System ID Card
S B 10 ym as - m ic 40 et O k ra per W at , 20 PX io 0 n V G uid

Power Module

DOCU

MEN

T ST OR

AGE

Documentation Storage Tray

Input / Output Chassis
Syste m Po wer Su pply

System Power Supply Cards (2)

Displa y Remo Powe te r View Comp ute Interf r ace

System Enable Switch

S E YN S A T B E L ME

Displa y/Com puter Interfac e

Syste

m Po wer Su

pply

Port 1 Port 2
XR Co mmuni cation

Smart Slots (2)

Rese

t
10/10 0Bas RXTX e-T 10/10 0 Sta

Display / Computer Interface Card

PSU

Sub

Supp

Link
ly

Terminators

tus AP961 7 Ne twork Manag ement Card

Switc h Ge ar Mo

nitor

Card

Battery Comm Card PSU Sub Supply Switch Gear Monitor Card

Network Management Card

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Overview of System Components

Weights
UPS (empty) 600 lb. (275 kg) Power Module 60 lb. (26 kg)

Symmetra PX 10-80 kW, 208V Operation & Maintenance Guide

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Operation
The PowerView is the user control interface used to congure the functionality, monitor the system, set alarm thresholds, and to provide audible and visual alarms.
Four LED indicators report the operational status of the UPS. Five navigation keys are used to select and open menu items, to access information, change system parameters, and to launch contextsensitive help.

Liquid crystal display (LCD)

LOAD ON

ON BATT

BYPASS

Chrg 100% Load 000% 120Vin 000Vout 60Hz Runtime: 00hr 30m

ESC

FAULT

1 2 3 4

7 8

LOAD ON LED
ON BATT LED BYPASS LED FAULT LED LCD UP and DOWN navigation keys ENTER key HELP key ESC key

When green, the Symmetra PX UPS is providing power to the load equipment. When yellow, power is owing from the batteries to the Power Modules. When yellow, power to the load is being supplied through the Static Bypass Switch. When red, an fault condition exists. Displays alarms, status data, instructional help, and conguration items. Selects menu items and accesses information. Opens menu items and input changes to system parameters. Launches context-sensitive help. Returns to previous screen displayed.

2 3

4 5 6

7 8 9

Symmetra PX 10-80 kW, 208V Operation & Maintenance Guide

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Operation

Press ESC ESC until you get to the Top-Level Status Screen, which provides you with basic system status information.
Chrg 100% Load 000% 120Vin 000Vout 60Hz Runtime: 0hr 0m
Top-Level Status Screen (factory default)

Press Enter to open the Top-Level Menu screen. This screen is the launching pad to command, congure, and monitor the system.
Selector Arrow

Control Status Setup Accessories

Logging Display Diags Help

Top-Level Menu

Press Up and Down

to navigate the selector arrow and view all sub-menu screens.

Bat Voltage: 218V Bat Capacity 100.0% Runtime: 01hr 30min 32 Batts, 00Bad
Battery Module Status Screen

Capacity: 80.0kVA Fault Tolerance: n+1 Total UPS Modules: 9 Bad UPS Modules: 00
Power Module Status Screen

Scroll arrows indicate additional screens

Press Up, Down information.

and Enter

to move input arrow to select and enter

Low Batt Dur: 2min 20sec Shutdwn Dly: Return Dly: 0sec Return Bat Cap: 0%
Shutdown Menu

Low Batt Dur: 10min Shutdwn Dly: 20sec Return Dly: 0sec Return Bat Cap: 0%
Shutdown Menu

Input arrows indicate changeable options

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Operation

Functional Schematic Dual Mains / Single Mains

Bypass Input Bypass Static Switch Module Power Module Only present in single mains installations. Load Mains Input

Control Functions
Turn load on/off:

Graceful Turn Off Start Runtime Cal Turn Load On

UPS LOAD IS OFF

Control Sub-Menu

Load Off Screen

Turn into/out of bypass:

UPS into Bypass Do Self Test Simulate Power Fail Graceful Reboot

UPS IS BYPASSED

Control Menu

Bypassed Screen

Symmetra PX 10-80 kW, 208V Operation & Maintenance Guide

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Operation

Control Screen
From the Control screen, you can select the following items:
UPS into Bypass Do Self Test Simulate Power Fail Graceful Reboot Graceful Turn Off Start Runtime Cal Turn Load On/Off Place into or return from maintenance bypass operation Initiate a system of self-tests and diagnostics. Simulate a power failure Turn off and start load equipment in an ordinary manner. Shut down load equipment in an orderly manner. Begin runtime calibration of the UPS. Apply power to or shut down the Symmetra PX UPS

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Operation

Status Functions
Verify general module status:

Control Status Setup Accessories

Logging Display Diags Help

Capacity: 80.0kVA Fault Tolerance: n+1 Total Pwr Modules: 9 Bad Pwr Modules: 0

Top-Level Menu

Sub-Sub-Sub-Sub-Sub Status Screen

Verify voltage on all phases:

Control Status Setup Accessories

Logging Display Diags Help

0 Vin 1 119.6 2 119.4 3 119.6

Vbyp Vout 119.2 0.0 119.4 0.0 119.3 0.0

Top-Level Menu

Status Screen

Verify battery voltage/capacity:

Control Status Setup Accessories

Logging Display Diags Help

Bat Voltage: 218.6V Bat Capacity: 100.0% Runtime: 1hr 30min 32 Batts, 0 Bad

Top-Level Menu

Sub-Sub-Sub-Sub Status Screen

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Operation

Status screens
The status screen display information regarding load, battery, power module voltage, and current.
Status Screen 1.
Vin Vout Iout The input voltage (V), output voltage (V), and output current (A) for each phase (1-3).

Status Screen 2.
%load assuming no redundancy Percentage of the load in relation to the total capacity of all power modules.

Status Screen 3.
%load allowing for n+ redundancy Percentage of the load, allowing for the redundancy in your system.

Status Screen 4.
Frequencies The input and output frequency in hertz (Hz).

Status Screen 5.
Batt Voltage Batt Capacity Runtime #Batts #Bad Actual voltage of the DC bus (volts). Percentage of battery capacity available The available runtime for battery operation in hours and minutes The number of installed battery modules. The number of failed battery modules.

12

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Operation

Status Screen 6.
Capacity: kVA Fault Tolerance Total Pwr Modules Bad Pwr Modules The system load capacity. The congured redundancy for your UPS (n+0, n+1, n+2...). The number of power modules installed The number of failed power modules installed

Status Screen 7.
Alarm Thresholds Fault Tolerance n+0 Runtime hr min load: kVA Settings congured for the thresholds that trigger alarms. The alarm threshold for reduced redundancy. The alarm threshold for reduced runtime. Alarm indication of the load exceeding the congured redundancy

Status Screen 8.
Self Test Lst Xfr Status IM RIM Status of the last self-test Information on the last transfer to battery operation. General UPS status. Status of the main intelligence module. Status of the redundant intelligence module.

Set-up Functions
Display parameters are set to factory defaults.

Changing factory default settings:

Control Status Setup Accessories

Logging Display Diags Help

Settings: Shutdown Defaults Output Freq

Alarms Bypass Copy Other

Top-Level Menu

Settings Menu

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Operation

Setup screens
From the Setup screen, you can select the following items:
Shutdown Congure the following system shutdown conditions: Low Batt Dur: Low battery duration is the time from low battery signal to the shutdown of the load. This signal is sent to the server using shutdown software (PC + PCNS). Shutdwn Dly: Shutdown delay is the time from when the UPS receives a shutdown command (usually sent by a server) to the shutdown of UPS power to the load equipment. This delay allows load equipment time to nish shutdown processes. Return Dly: Return delay is the amount of time the UPS wants to turn on after a power outage has ended. Return Bat Cap: Return battery capacity is the minimum percentage of battery capacity required for the UPS to turn the load on. Defaults Return all UPS settings to their default values. Output Frequency Set the desired output frequency Alarms Redundancy: The state of redundancy that will trigger an alarm. Choices are: N+0 an alarm will occur only when there is more load than all functioning power modules can support; N+1 an alarm will occur when there are no spare power modules in good condition; N+2 an alarm will occur when there is only one functioning power module. Load: When the load is greater than this threshold, an alarm will sound. Runtime: When the time the UPS can power the load is less than this threshold, an alarm will sound. This alarm is the result of an increase in load or a decrease in battery capacity. Bypass Set the conditions in which the UPS will automatically go into bypass operation. Copy Copy the UPS settings. Other Self Test: Set the UPS to perform a self-test automatically at periodic intervals. USP ID: Provide a unique name for the UPS. Vout Reporting: Set the reporting to the number of the tap to which the most signicant load is wired on the output transformer. Output: Set the UPS output voltage. BatFrAmpHour: Set the Ampere-Hour rating of external battery enclosures that are not APC Symmetra PX Battery Enclosures.

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Operation

Accessories screen
Control Status Setup Accessories Logging Display Diags Help

Top-Level Menu

From the Accessories screen, you can view the status of APC accessories connected to the UPS.

Logging Screen

Control Status Setup Accessories

Logging Display Diags Help

Top-Level Menu

The Logging screen allows you to customize the UPS log. The following items are accessible from this screen:
View Log Point to an entry in the log and press the Enter key to view a description of the event. The display logs the most recent 64 events. View statistics of the events logged. Set the type of events that are recorded in the log. To log a type of event, choose On. View the list of event types. Power Events UPS Control Events User Activities UPS Fault Events Measure UPS Events For each group, press the Enter key to display each event listed under the group. Clear Log Clear all events currently stored in the log.

View Statistics Congure Logging

List Event Groups

Symmetra PX 10-80 kW, 208V Operation & Maintenance Guide

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Operation

Display screens
Control Status Setup Accessories Logging Display Diags Help

Top-Level Menu

The Display screens allow you to customize the UPS display interface. The following items are accessible from this screen:
Date: Password Information Set the correct date (day:month:year) and time (hour:minute). Protect the password against unauthorized conguration changes. View the model number, serial number, date of manufacture, and revision number of the display interface. Congure the audible alarm interface.: At UPS At Disp Vol Click Set the contrast on the LCD. Personalize the Top-Level Status screen. Choose each line you want displayed from a list of options. To change a line, move the selection arrow to the line you want to change and press the ENTER key. Scroll up or down the list to nd the data you want displayed and press the ENTER key to save you changes. Press the ESC key to discard your changes.

Beeper

Contrast Cong

Diag screens

Control Status Setup Accessories

Logging Display Diags Help

Top-Level Menu

The Diagnostic screens provide information for use in troubleshooting. The following items are accessible from this screen:

16

Symmetra PX 10-80 kW, 208V Operation & Maintenance Guide

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Operation

Fault & Diagnostics

Lists any failures found. If any status except ON or OK is displayed, a module or card must be replaced. The Faults and diagnostics screen will describe the location of the failed module/ card. If you do not have a redundant intelligence module installed, you must place the UPS in bypass operation before you remove an intelligence module. Lists external device status. If any status except ON or OK is displayed, a module, card or battery must be replaced. If you do not have a redundant intelligence module installed, you must place the UPS in bypass operation before you remove an intelligence module.

Help screens
To access the display interface context-sensitive help screens, press the ? key.

Network Connection/APC Web Management Card

Comp ute Interfa r ce

Rese
Display Remote Power View
Display/Co mputer Interface

t
10/1

Compute Interfacer

Port

XR Communic ation

Reset
Link-RX/ 10/100Ba se-T TX Status 10/100
AP9617 Network Managem ent Card

Link-

RX/T 10/1 X 00

00Bas

e-T

Statu

A P9

617

Netw ork M

ana gem

ent

Car d

Serial port
Sy m B 10 m asi - 4 et c 0 ra O kW per , PX ati 20 on 0 V G uid e

DOCU MEN T

STOR AGE

20-foot Network Cable supplied with the UPS.

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Operation

Quick Conguration

Disregard the procedures in this section if you have an APC InfrastruXure Manager as part of your system. See the InfraStruXure Managers documentation for more information. You must congure three TCP/IP settings before the Management Card can operate on a network: IP address Subnet mask Default Gateway From the PowerView Display:

Control Status Setup Accessories

Logging Display Diags Help

Web/SNMP Mngmnt Card Network Setup View Network Setup

Top-Level Menu

Accessories Menu

IP>>159.215.086.082 Mask>>255.255.255.000 Gway>>159.215.086.001 Accept changes

IP>>159.215.086 Mask>>255.255.255.000 Gway>>159.215.086.001 Accept changes

Network Set-up Screen

Network Set-up Screen

If a Default Gateway is unavailable, use the IP address of a computer located on the same subnet as the Management Card that is usually running. The Management Card uses the Default Gateway to test the network when trafc is very light. See Watchdog Features in the Introduction of the Network Management Card Users Guide CD (.\doc\usrguide.pdf) for more information about the watchdog role of the Default Gateway. The Management Card Users Guide CD is located in the documentation storage tray.

18

Symmetra PX 10-80 kW, 208V Operation & Maintenance Guide

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Module and Card Replacement

WARNING! Only trained persons familiar with the construction and operation of the equipment and the electrical and mechanical hazards involved, may install and remove system components.

How to replace Power Modules

1
INTELLI GENCE MODUL E INTELLI GENCE MODUL E

XR Commun ications

To de-activate the module, turn Locking Latch (with arrow pointing towards the module) counterclockwise until it points downwards.

Symmetra PX 10-80 kW, 208V Operation & Maintenance Guide

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Module and Card Replacement

Pull out the module. Display shows message saying it has decreased the number of power modules. Reverse procedures for installation. Unscrew springactivated knobs on both sides of the module until they pop out. Standing on either side of the UPS, 2 people can now pull the module almost free of the UPS (the lock mechanism prevents the module from being pulled clear of the UPS). With the module still resting in the UPS, release the lock by pushing the black plastic tab on either side of the module

INTELLIG ENCE

MODULE

INTELLIG ENCE

MODULE

2
?

XR Commun ications

Power Module will not start unless Locking Latch is engaged.

How to Replace Cards

System

Power Supply
Display Remote PowerView

Display

Display

/ Computer Interface

Rem ote PowerVi ew

Port
XR Communication

1 Port 2

Disp lay /

Com pute Interfacer

System

Com pute r Inte rface

Power Supply

Por t
XR Com

1 Por t 2

mun

icatio

Reset

PSU

Sub

Link-

Supply
AP961 7 Net

RX/T 10/10X 0

Statu

work

Manag

ement

Car d

Switch Gear Monitor Card

System

Power Supply

Loosen the 2 Phillips screws at both sides of the card. Carefully pull out the card. Reverse procedures for installation. Display shows message saying it has registered the new card.

Sy m Ba 10 m sic - 40 etra O kW pe PX ra , 20 tio 0 n V G ui de

10/10 0Base -T

DOCU MENT STOR AGE

Display

Rem ote PowerVi ew

Sy Ba 10 m sic - 40metr Op kW a er , PX at 20 ion 0 GuV id

DOCU MENT STO RAGE

Disp

System
lay / Com pute r Inte rface

Power Supply

Port

1 Port 2

XR Com

mun

icatio

PSU

Sub

Supply

Switch Gear Monitor Card

20

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Module and Card Replacement

How to replace Intelligence Modules

One intelligence module can be replaced without interrupting power to the connected equipment provided another functioning intelligence module is installed.

Loosen the 2 Phillips screws at both sides of the module (top of module). As soon as the left side screw is loose, the module will be deactivated. Display shows message saying it has decreased the number of cards. Reverse procedures for installation.

INTELLIG ENCE

MODULE

INTELLIG ENCE

MODULE

INTELL IGENC E

MODU LE

INTELL IGENC E

MODU LE

How to obtain replacement modules

To obtain a replacement module, contact APC Customer Support at 1 (800) 800 4272. 1. In the event of a module failure, the display interface may display additional fault list screens. Press any key to scroll through these fault lists, record the information, and relay it to the representative. 2. If possible, call APC Customer Support from a telephone that is within reach of the Symmetra PX UPS display interface so that you can gather and report additional information to the representative. 3. Be prepared to provide a detailed description of the problem. A representative will help you solve the problem over the telephone, if possible, or will give you a return material authorization (RMA) number. If a module is returned to APC, this RMA number must be clearly printed on the outside of the package. 4. If the Symmetra PX UPS is within the warranty period, repairs will be performed free of charge. If it is not within the warranty period, there will be a charge for repair. Review APC s warranty policy.

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Module and Card Replacement

See section on Warranty for more information 5. If the Symmetra PX UPS is covered by an APC service contract, have that information available and give ti to the representative.

Replacement Parts and Numbers

Part
80kW Enclosure Only 10kW Power Module Intelligence Module Symmetra 3-Phase 80 kVA Bypass Static Switch Module System Power Supply Card PSU Supply Board Display and Computer Interface Card Switch Gear Monitoring Card System ID Card Battery Communication Card Web Card, SNMP Battery Enclosure only

No
SYCF80KF SYPM10KF SYMIM4 SYSW80KF SYCSPS SYCSS SYCDCI SYCSGMON SYCSYSID SYCXRCOM AP9617 Web/ Management Slot Card SYCF8BF

WARNING! Only trained persons familiar with the construction and operation of the equipment, and the electrical and mechanical hazards involved, may install and remove system components.

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Troubleshooting
This section lists all of the alarm and status messages that are displayed on the UPS display interface. A suggested corrective action is listed with each message to help you troubleshoot problems.
If a problem is reported, ensure that the system component in question is correctly installed (refer to section on Modular & Card Replacement.

General Status
Display Message
Input Freq outside congured range

Meaning
The input frequency to the UPS is outside the congured range. The output frequency will not synchronize with the input frequency. Normal bypass is not available.

Corrective Action
Option 1: Improve the frequency of the incoming voltage. Option 2: Widen range of acceptable incoming frequency using the display interface. Select Start-UP, Setup, OUtput, Freq Select). Option 3: Proceed with startup. Normal bypass is not available. Option #1: Improve the incoming voltage. Option #2: Proceed with startup. Normal bypass is not available.

AC adequate for UPS but not for bypass

The Symmetra PX UPS will function online with the input voltage, but in the event that bypass is required, the input voltage is not adequate to power the load equipment. Input voltage is not adequate to start the Symmetra PX UPS. If start-up proceeds, the Symmetra PX UPS will function in battery operation. An Intelligence Module has been installed into the Symmetra PX UPS. An Intelligence Module has been removed from the Symmetra PX UPS. An intelligence Module has been installed into the Symmetra PX UPS. An Intelligence Module has been removed from the Symmetra PX UPS.

Low/No AC input, startup on battery

Option 1: Cancel start-up until acceptable input voltage is present.

Intelligence Module inserted Intelligence Module removed Redundant Intelligence Module inserted Redundant Intelligence Module removed

No corrective action necessary. Check that the intelligence modules are properly inserted and that the fastening screw is tight. No corrective action necessary. Check that the intelligence modules are properly inserted and that the fastening screw is tight.

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Troubleshooting

Display Message
# of batteries changed since last ON

Meaning
At least one battery module has been added or removed from the UPS since the last time the Power ON command was used. At least one battery module has been added or removed from the UPS since the last time the Pwr ON command was used. At least on battery module has been added to the system. At least one battery module has been removed from the system. At least one power module has been added to the system At least one power module has been removed from the system.

Corrective Action
Check that all battery units are installed correctly.

# of Pwr modules changed since last ON

Check that all power modules are properly inserted, the two fastening screws are tight, and the locking latch is engaged. No corrective action necessary. Ensure that all battery units are properly inserted. No corrective action necessary. Check that all power modules are properly inserted, the two fastening screws are tight, and the locking latch is engaged. No corrective action necessary.

# of batteries increased # of batteries decreased # of Pwr Modules increased # of Pwr Modules decreased

# of External Battery Cabinets increased # of External Battery 0Cabinets decreased

At least one external battery cabinet has been connected to the Symmetra PX UPS At least one external battery cabinet has been disconnected from the Symmetra PX UPS

Ensure that all Battery Enclosures communication cables are properly connected and that the LEDs are illuminated on the Battery communication cards. No corrective action necessary.

Redundancy Restored

A loss of power module redundancy occurred and the redundancy has been restored. Either additional modules have been installed or the load has been reduced.

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Troubleshooting

General Fault
Display Message
Need Bat Replacement The Redundant Intelligence Module is in control UPS Fault

Meaning
One or more battery modules are in need of replacement The Main Intelligence Module has failed, and the redundant intelligence module is functioning as the primary intelligence module. A fault has occurred in a power module. This will always occur with a power module failure message. The Symmetra PX UPS has transferred to battery operation due to the input going out of acceptable range. At this time the batteries will discharge until the input is restored to an acceptable range. The Symmetra PX UPS has shut down because an overload occurred and bypass is not available.

Corrective Action
Refer to Module Replacement Section for procedures. Replace the Main Intelligence Module.Refer to Module Replacement Section for procedures. Contact APC Technical Support at (1) (800) 800-4272. No corrective action necessary. Note: Runtime is limited in duration. Prepare to shut down the Symmetra PX UPS and the load equipment or restore incoming voltage. Option 1: Reduce the load to eliminate overload. Option 2: If possible, add power modules to eliminate overload. Option 3: Replace failed power modules to eliminate overload. Correct the input voltage problem.

On Battery

Shutdown or unable to transfer to batt due to overload

Load Shutdown from Bypass. Input Freq/Volts outside limits Fault, Battery Charger Failure Fault, Internal Temp exceeded normal limits Input circuit breaker tripped open

The Symmetra PX UPS has transferred to battery operation because the input is out of acceptable range. The battery charger in one or more of the power modules failed The temperature of one or more battery units has exceeded system specications. The input circuit breaker on the Symmetra PX UPS is open. Input voltage is disconnected to the Symmetra PX UPS.

Refer to Module Replacement Section for procedures. Ensure that the ambient temperature meets the specications of the system. Option 1: If this occurs with an overload condition, decrease the load and reset the breaker. Option 2: If no overload condition exists, reset the breaker. If it trips open again, contact APC Technical Support at (1) (800) 800-4272. Contact APC Technical Support at (1) (800) 800-4272.

System level fan failed

A cooling fan in the Symmetra PX UPS failed.

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Troubleshooting

Module failure
Display Message
Bad Battery Module

Meaning
A battery module has failed and requires replacement. A power module has failed and requires replacement. The Main Intelligence Module has failed and requires replacement.

Corrective Action
Refer to Module Replacement Section for procedures. Refer to Module Replacement Section for procedures. Replace the Main Intelligence Module. Refer to Module Replacement Section for procedures. Replace the Redundant Intelligence Module. Refer to Module Replacement Section for procedures.

Bad Power Module

Intelligence Module is installed and failed

Redundant Intelligence Module is installed and failed

The Redundant Intelligence Module has failed and requires replacement.

Threshold Alarm
Display Message
Redundancy has been lost

Meaning
The Symmetra no longer detects redundant power modules. Either power module(s) have failed, or the load has increased.

Corrective Action
Option 1: If possible, install additional power modules. Option 2: Replace failed modules. Refer to Module Replacement Section for procedures. Option 1: If possible, install additional power modules. Option 2: Replace failed modules. Refer to Module Replacement Section for procedures. Option 3: Decrease load or recongure threshold. Option 1: Allow the battery modules to recharge. Option 2: If possible, increase the number of battery modules. Option 3: Reduce load or recongure threshold. Reduce load or re-congure threshold.

Runtime is below alarm threshold

Actual power module redundancy has fallen below user-specied redundancy alarm threshold. Either power module(s) failed or the load increased.

Runtime is below alarm threshold

The predicted runtime is lower than the user-specied minimum runtime alarm threshold. Either the battery capacity has decreased, or the load has increased

Load is above kW alarm threshold

The load has exceeded the user specied load alarm threshold

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Troubleshooting

Display Message
Load is No Longer above Alarm Threshold

Meaning
The load exceeded the load alarm threshold and the situation has been corrected either because the load decreased or the threshold was increased. The system runtime dropped below the congured minimum and has been restored. Additional battery modules were installed, the existing battery modules were recharged, the load was reduced, or the threshold was raised.

Corrective Action
No corrective action necessary

Min Runtime Restored

No corrective action necessary

Bypass
Display Message
Bypass is not in range (either freq or voltage)

Meaning
The frequency and/or voltage is out of acceptable range for bypass. This message occurs when the Symmetra is online, and indicates that the bypass mode may not be available if required. The Symmetra PX UPS is stuck in the bypass position and cannot go online. The Symmetra PX UPS is stuck in the on-line position and cannot go to bypass. The Symmetra PX UPS has transferred to bypass mode because a fault has occurred The load exceeded the system power capacity. The Symmetra PX UPS has switched to bypass mode The Symmetra PX UPS is in bypass because it has been commanded into bypass or due to an internal fault. The bypass relay has malfunctioned.

Corrective Action
Option 1: Correct the input voltage to provide acceptable voltage and/or frequency. Option 2: Decrease the sensitivity to input frequency. (Select Startup, Setup, OutputFreq, and select a value). Contact APC Technical Support. at (1) (800) 800-4272. Contact APC Technical Support. at (1) (800) 800-4272. Contact APC Technical Support. at (1) (800) 800-4272. Option 1: Decrease the load. Option 2: If possible, add a power module to the system. No corrective action necessary. If other alarms exist, troubleshoot base on other alarms. Contact APC Technical Support. at (1) (800) 800-4272.

Backfeed contactor stuck in OFF position Backfeed contactor stuck in ON position UPS in bypass due to internal fault UPS in bypass due to overload System is in Maintenance bypass Fault, Bypass Relay Malfunction

If the system works in bypass, ensure the presence of AC mains supply input. If a problem persists, note UPS model #, serial #, and date purchased before calling Tech Support at: 1 (800) 800 4272.

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System Start-Up (if applicable)

System start-up is included with your system. If you have to move your system to a new location and need a new start-up, remove all power modules and follow the Total Power Off Procedure. Raise the stabilizing feet.

Secure the UPS by Setting the Stabilizing Feet

After the electrical wiring has been completed, secure the UPS in its nal operating position. Use a 13/14-mm wrench (shipped with UPS) to adjust all 4 stabilizing feet until pads make solid contact with the oor.

Level the UPS (Recommended)

Adjust stabilizing feet to level from front to back and left to right.

13/14-mm wrench

CAUTION! Do not move the UPS after the stabilizing feet have been lowered, or equipment damage may occur.

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System Start-Up (if applicable)

Power Module Installation

WARNING! Only APC-trained personnel familiar with the construction and operation of the equipment, and the electrical and mechanical hazards involved, may install and remove system components.

CAUTION!
Before installing any modules in the UPS, ensure that the System Enable Switch is left in the STAND-BY position (if not, see section on Total Power Off.

At least 1 Battery Module (4 Battery Units) is required in the battery enclosure and the DC breaker to be on to start up the system. If using value line battery cabinets, battery conguration will need to be entered manually through display,

Installing

9th 8th 7th 6th 5th

?

4th 3rd 2nd 1st

Starting from the lowest available bay, remove as many blind plates as the number of Power Modules to be installed. Install Power Modules and push completely into the UPS.

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System Start-Up (if applicable)

Securing

1
Fasten screws using a screwdriver.

2
Engage Locking Latch. Turn knob on right side of UPS clockwise until arrow faces module.
?

Sy B 10 m as - m ic 40 et O kWra pe ra , 20 PX tio n 0V G ui de

DOCU

MENT

STOR AG

3
Make sure that the Locking Latch on Bypass Static Switch Module is engaged.

The Power Module will not start unless the Locking Latch is engaged. After the installation and securing of the Power Modules, make sure that the locking latch on the Bypass Static Switch Module is engaged

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Network Cable Installation (if required)

Use 20-ft. standard Cat 5 Data cable (supplied).

WARNING! Ensure Total Power Off before removing side panel

INTELLIG ENCE MODULE

Unlock right-side panel using key

Depress latches

4
INTELLIG ENCE MODULE

Pull out panel Remove left terminator from Port I. Save for reinstallation in Battery Enclosure. Install Battery Communication Cable in Port I. Lift panel off UPS

6
DOCU MENT STO RAGE

te Remoew r Vi Powe

uter Comp e fac Inter

Base-T 10/100 Status

X/TX Link-R 100 10/

Disp

lay rface 2
Reset

Route cables through front holes of UPS. Exit UPS from bottom or top as required

Sy Ba 10 m sic - 40metr Op kW a er , PX at 20 ion 0 GuV id e

Disp

lay /

pu Com

te ter In

AP96

17 Ne

twork

geme Mana

nt

Port Port 1

Connect Battery Comm Cable to port 2.

ns icatio mmun XR Co

h Ge Switc

ar M

rd r Ca onito

Connect Network Comm Cable to Network Port as required

If your UPS has been installed in-between devices and side panels cannot be removed the Bypass Static Switch Module can be removed to gain access.

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System Start-Up Procedure

2
Battery Enclosure Switch ON

Utility Power ON

System Enable Switch ON

ON

SE YN SA TB EL ME

OFF

Wait approximately 30 seconds for system to boot up. Display will show a fault if Power Module Locking Latch is not engaged.

Press ESC until you get to the Top-Level Status Screen, which provides you with basic system status information
LOAD ON

ON BATT

BYPASS

Chrg 100% Load 000% 120Vin 000Vout 60Hz Runtime: 00hr 30m
Top-Level Status Screen

ESC

FAULT

Press Enter to open the Top-Level Menu screen. This screen is the launching pad to command, congure, and monitor the system.

Control Status Setup Accessories

Logging Display Diags Help

Top-Level Menu

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System Start-Up Procedure

Press the down key and then the enter key to select Status. Verify that all power, battery and intelligence modules are detected by the system and are functioning correctly by scrolling down and reviewing all status screens. Please note that the intelligence modules are monitored under the Miscellaneous Status Screen (submenu under Status).

Bat Voltage: 218V Bat Capacity 100.0% Runtime: 01hr 30min 32 Batts, 00Bad
Typical Status Screen

If a problem is reported, ensure that the system component in question is correctly installed. If the problem persists, refer to Basic Troubleshooting.

From the Control Menu, choose Turn Load On.

Turn Load On Do Self Test Simulate Power Fail Graceful Reboot
Control Menu Screen

Load On LED should now be lit.

LOAD ON ON BATT BYPASS FAULT

UPS Load is ON.

Confirm Menu Screen

The UPS is now ready to support the load equipment. For further operation, PowerView features, and conguration, see Basic Operation Guide and Product Manual CD (shipped with unit) and visit our website: www.apc.com. If you are using a network connection, please refer to the enclosed Product Manual CD.

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Life Support Policy/Warranty

Life Support Policy
American Power Conversion Corporation, its afliates and subsidiaries world-wide, (APC) do not recommend the use of any of their products in life support applications where failure or malfunction of the APC product can be reasonably expected to cause failure of the life support device or to signicantly affect its safety or effectiveness. APC does not permit the use of any of its products in direct patient care. APC will not knowingly sell its products for use in such applications unless the life support system or direct patient care device is part of a whole facility/building into which the UPS is integrated and unless APC receives in writing assurances satisfactory to APC that: (a) the UPS system will be congured in a manner that will provide N+1 power redundancy to the critical load (b) the end-user assumes all risks and signs the APC System Congurations and Use Form, and (c) the customer and operators of the APC UPS system agree to idemnify and hold APC and its afliates and subsidiaries harmless for any and all claims arising out of the systems use in such applications. Examples of devices considered to be life support devices include, but are not limited to, neonatal oxygen analysers, nerve stimulators (whether used for anaesthesia, pain relief, or other purposes), autotransfusion devices, blood pumps, debrillators, arrhythmia detectors and alarms, pacemakers, hemodialysis systems, peritoneal dialysis systems, neonatal ventilator incubators, ventilators for both adults and infants, anaesthesia ventilators, infusion pumps, and any other device designated as critical by the U.S.F.D.A. Hospital grade wiring devices and leakage current may be ordered as options on many APC UPS systems. APC does not claim that units with this modication are certied or listed as Hospital Grade by APC or any other organization. Therefore these units do not meet the requirements for use in direct patient care.

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Life Support Policy/Warranty

Factory Warranty
APC warrants that the unit, when properly installed and commissioned by APC or APC authorized service personnel, shall be free from defects in materials and workmanship for a period of (1) year from the date of installation or maximum 18 months after manufacturing. In the event that the unit fails to meet the foregoing warranty, APC shall for a period of one (1) year repair or replace any defective parts, without charge for on-site labor and travel if trained & authorized APC personnel has conducted start-up of the unit. An APC Start-Up Service must be performed/completed by APC or by service personnel authorized by APC. If not, the on-site factory warranty will be voided and replacement of defective parts only will be covered. APC shall have no liability and no obligation to repair the installed unit if nonauthorized APC personnel performed the start-up and such start-up caused the unit to be defective. APC SHALL NOT BE LIABLE UNDER THE WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY PURCHASERS OR ANY THIRD PERSONS MISUSE, NEGLIGENCE, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO REPAIR OR MODIFY, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING OR OTHER HAZARD. THERE ARE NO WARRANTIES, EXPRESSED OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, OF PRODUCTS SOLD, SERVICED OR FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITHIN. APC DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTION AND FITNESS FOR A PARTICULAR PURPOSE. APCS EXPRESS WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR AFFECTED BY AND NO OBLIGATION OR LIABILITY WILL ARISE OUT OF, APCS RENDERING OF TECHNICAL OR OTHER ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS. THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES. THE WARRANTIES SET FORTH ABOVE, CONSTITUTE APCS SOLE LIABILITY AND PURCHASERS EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES. APCS WARRANTIES RUN ONLY TO PURCHASER AND ARE NOT EXTENDED TO ANY THIRD PARTIES. IN NO EVENT SHALL APC, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE LIABLE FOR ANY FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, ARISING OUT OF THE USE, SERVICE OR INSTALLATION, OF THE PRODUCTS, WHETHER SUCH DAMAGES ARISE IN CONTRACT OR TORT, IRRESPECTIVE OF FAULT, NEGLIGENCE OR STRICT LIABILITY OR WHETHER APC HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.

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APC Worldwide Customer Support

Customer support for this or any other APC product is available at no charge in any of the following ways: Visit the APC Web site to find answers to frequently asked questions (FAQs), to access documents in the APC Knowledge Base, and to submit customer support requests. www.apc.com (Corporate Headquarters) Connect to localized APC Web sites for specific countries, each of which provides customer support information. www.apc.com/support/ Global support with FAQs, knowledge base, and e-support. Contact an APC Customer Support center by telephone or e-mail. Regional centers:
APC headquarters U.S., Canada Latin America Europe, Middle East, Africa Japan (1) (800) 800-4272 (toll free) (1) (401) 789-5735 (USA) (353) (91) 702020 (Ireland) (0) 3 5434-2021

Local, country-specific centers: go to www.apc.com/support/contact for contact information.

Contact the APC representative or other distributor from whom you purchased your APC product for information on how to obtain local customer support.

Entire contents copyright 2003 American Power Conversion. All rights reserved. Reproduction in whole or in part without permission is prohibited. APC, the APC logo, Symmetra, and InfraStruXure are trademarks of American Power Conversion Corporation and may be registered in some jurisdictions. All other trademarks, product names, and corporate names are the property of their respective owners and are used for informational purposes only.

990-1430

05/2003