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Language Learning Course Case Study

Language learning course case study written by Rajiv Gandhi, head of HR, in order to help the company decide how to increase the language skills of our staff.

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tipharetht
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22 views

Language Learning Course Case Study

Language learning course case study written by Rajiv Gandhi, head of HR, in order to help the company decide how to increase the language skills of our staff.

Uploaded by

tipharetht
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as PDF, TXT or read online on Scribd
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Language learning course case study (Learner Training/ Reading and Writing- Memos, Questionnaires, Notes, Reports, Minutes)

Worksheets 1- Background documents Please answer all the following questions by circling one answer that most closely matches your opinion. If you have any further comments, please write them in the space given at the end. Name:___________________________________ Department: _____________________________________ Position:___________________________________ 1) a) b) c) d) e) f) How often do you use a foreign language in your job? Very often Quite often Sometimes Seldom Very rarely Never

2) Amongst the many types of training available (computer training, management skills training etc.), how much of a priority is language training for you? a) By far the highest priority b) The highest priority c) One of the highest priorities d) One of the lower priorities e) Not a priority 3) As the type(s) of training we choose will need to be within the annual budget, which of these do you think would be most effective in improving your language skills at work? a) Lessons once a week throughout the year b) Lessons twice a week for 6 months, then a break until the next financial year c) Lessons 3 times a week for 4 months d) A one month intensive course every year. e) A two week course in a foreign country once a year f) Two one week courses in a foreign country every year

Other comments_______________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ __________________________

Written by Alex Case for UsingEnglish.com 2007

From: HR management To: All staff RE: the English training questionnaire First of all, thanks to all those who have already returned their questionnaires. I have had a quick look at them at I am sure your answers will be very helpful when we write the report next month on which kinds of training we will provide next year. If anyone hasnt returned theirs already, please email or fax it to me by the middle of next week, or leave it on my desk with a note with attached with that days date. Thanks Rajiv Language training options for the next financial year Terms of reference This report was written by Rajiv Gandhi, Head of HR, in order to help the company decide how to increase the language skills of our workforce to cope with the globalization of our business Procedure A questionnaire on the use of foreign languages at work and opinions on how to develop these skills was sent out to all employees of the company. Findings The use of language and opinions on how to use it are quite mixed:
1) Most of the employees use a foreign language sometimes or quite often, but 15% use a foreign language very rarely or never. The highest use of English is in the Sales Department and the lowest is in the Accounts Department. 2) Over 60% of employees rate improving language skills as the highest priority or one of the highest priorities. Only 5% rated it as not a priority 3) There was no clear favourite way of arranging the lessons, with each of the available options getting between 10 and 20%. There is a slight but clear trend for executives to prefer short intensive courses and middle managers and below to prefer extensive courses.

Conclusions Further analysis of the data will be necessary before a final decision is reached on where and when lessons are provided, but it seems likely that more than one option is needed. As well as the questions raised in the questionnaire, other issues to be decided include: 1) Will lessons be obligatory or optional? 2) If employees sign up for courses or are made to go, how will their attendance and progress be checked and how will they be made to come?

Written by Alex Case for UsingEnglish.com 2007

John Mr Jones phoned when you were out to ask if you can write a memo to chase up the questionnaire slow coaches Cheers Alex

Date: 21/**/20** Time: 15:00 Present: Harry Pearson, CEO; Roger Strange, Head of Accounts; Rajiv Gandhi, Head of HR; Susan Sarandon, Head of Sales Absences: none Apologies: Trevor MacDonald, Head of R and D Minutes: RG The minutes of the last meeting were checked and agreed upon. The issue of language training needing to be provided for Sales staff and others was discussed. RS mentioned that there were some staff who never used foreign languages. RG stressed that even staff who do not need foreign languages now might need them in the future. SS and HP agreed. RS reported that several of his staff had told him that computer training was more of a priority for them. It was agreed that before further action was taken a questionnaire would be sent out to all staff- AP; RG It was also agreed that a report would then be written up before the next meeting- AP; RG

Written by Alex Case for UsingEnglish.com 2007

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