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Decision Support Systems (Expert Systems) : Milijas@fon - Ac.yu

This document provides an overview of a lecture plan on decision support systems and expert systems. The plan covers topics like data warehousing, data mining, collaboration systems, knowledge discovery, artificial neural networks, and case-based reasoning. It also discusses different types of decisions, problems in areas like supply management, and the differences between decision support systems and expert systems. The goal is to introduce decision support concepts and present the business intelligence model.

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Milos Markovic
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48 views

Decision Support Systems (Expert Systems) : Milijas@fon - Ac.yu

This document provides an overview of a lecture plan on decision support systems and expert systems. The plan covers topics like data warehousing, data mining, collaboration systems, knowledge discovery, artificial neural networks, and case-based reasoning. It also discusses different types of decisions, problems in areas like supply management, and the differences between decision support systems and expert systems. The goal is to introduce decision support concepts and present the business intelligence model.

Uploaded by

Milos Markovic
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Decision Support Systems


(Expert Systems)
Prof. dr Milija Suknovi
Mr Boris Delibaic
Milo Jovanovic
FACULTY FOR ORGANIZATIONAL SCIENCES
CENTRE FOR BUSINESS DECISION-MAKING
www.odlucivanje.fon.bg.ac.yu
Email
[email protected]
2. [email protected]
3. [email protected]
2
Lecture plan
1. DSS, ES, BI model
2. Introducing DW
3. Developing DW
4. Introducing DM (Tasks)
5. DM algorithms
6. Collaboration Systems
Lecture plan
7. Knowledge, Knowledge discovery
8. Knowledge, Reaching patterns
9. Artificial neural networks
10. Case-based reasoning
11. Experts and Group-DSS
12. Four patterns for knowledge discovery
BI model

PROCESS
PROBLEM SOLUTON
COMPUTER SUPPORT
EXPERT SUPPORT
EXPERT
GDSS
DB
MODELS RULES
DW
3
Lecture goal
1. Why decision-making support?
2. Introducing DSS, ES
3. Presenting the BI model.
Decision-making support
vs.
1. Define good sides of both.
2. Define bad sides of both.
Decision-making support
BUSINESS
PROCESS
PROBLEM SOLUTION
HELP!
1. Explain why help is needed?
2. How much should be helped? What would happen if
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Decision-making support
+
Problem Structuralism
1. The problem statement is clear
2. Input attributes are defined
3. It is known how the problem is solved
and analyzed
[ Leigh i Doherty , 1986 ]
Problem Structuralism
Predict the market Choose good
investment
opportunities
Calculate the value of
an index
No need for bank Find a bank that will
lend money
Calculate the car loan
Prevent negative acc.
balance
Find the reason Negative acc.
balance
Car design Car is not working OK Car driving
UNSTRUCTURED SEMI-STRUCTURED STRUCTURED
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Decisions
1. Operative
2. Tactical
3. Strategic
1. What is the goal of each enterprise?
2. What can IS do?
3. Explain this three kind of decisions? Are they different?
Decision Support Systems
(DSS)
Support decisions
Computer applications
Semi-structured and unstructured
decisions
Problems
Tourism
Car selection
House selection
Life decisions (parenthood, marriage,
home etc)
Education selection
Etc.
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Business problems
Finance
Production
Procurement
Supply management
What is common?
Train travel problem
How to find the most appropriate travel
schedule
minimal price
minimal duration
Help the decision-maker to search the
travel plans
Train travel
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Solution
http://www.babycenter.com
8
DSS architecture
MODELS
DB
9
Supply management
1. Why it is important to manage supplies?
Supply management
There are many supply management
models. Over 2000.
What is the problem?
The problem in MADM.
The problem in Statistics.
The problem in Supply management.
The problem in Finance management.
10
DSS (yes or no)
1. How could the problem of choice be
solved?
2. Why is it a big problem?
3. Name real life examples of the problem.
Expert Systems (ES)
Computer programs.
Capture expert knowledge.
Whale watcher
http://www.aiinc.ca/demos/whale.html
11
12
Business problems
Loan granting
Vehicle diagnosis
Medical diagnosis
Finance diagnosis
Real-life problems
Restaurant selection
Tourism
Shopping decisions
Restaurant selection
http://www.exsys.com/Demos/Restaurant/restaurant_demo.html
13
Suggestions
14
The difference with DSS
INFERENCE ENGINE
KNOWLEDGE
BASE
Modeling knowledge
IF-THEN rules
Semantic webs
Object-Attribute-value
Patterns
Etc.
Is there a model in ES?
1. Explain why.
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Inference engine
Organize rules
Deduction-induction mechanism
How to get knowledge?
Difference between DSS and ES?
What do you think are the differences?
What is the same?
When would you use these concepts?
Could these concepts be integrated?
Could we build hybrid systems?
1. Improvement of DB
2. Improvement of Model base
3. Improvement of Interface
4. Building DSS support
5. Understanding data and information from
the system.
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BI model

PROCESS
PROBLEM SOLUTON
COMPUTER SUPPORT
EXPERT SUPPORT
EXPERT
GDSS
DB
MODELS RULES
DW
Next time
Datawarehouse introduction
Business purposes of DW
Advantages and disadvantages of DW

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