FAQ

Q – Do you
have any alerts
services in
Virgin Mobile?
A - <Customer
name> Alert
services are
available in
Virgin Mobile at
a monthly cost
of 30 rupees.
For e.g. News,
jokes, facts,
astrology e.t.c.
You may just
subscribe to this
service by just
sending a sms
SUB JOK to
58686. The
service will be
activated in 24
hrs time
maximum. You
will receive one
sms daily.
Subscribe to
SMS alerts and
start your day
with humor or
plan your day
with astrology.
Some other
services
available are
facts, news, love
quotes, -----etc..
Just send an sms
SUB JOK to
58686 & the
service will be
activated in 24
hrs.

S.No Item Details Keyword

Voice
Shortcodes
(General)

Customer Care Shortcode

1 125999
(Talk to Virgin)

2 Balance Enquiry Shortcode 125555

Toll free
Numbers

Customer Care (Non VMI 60016666

1
Customers - Paid Number)

2 Retailer Toll Free number 1-800-209-1212

SMS Short
Codes (Core
Product)

1 Purchase bolt-ons -> Purchase 58576 GB

2 Purchase bolt-ons -> Help 58576 HB

3 Monthly Bill ( post-paid only) 58576 MA

Balance Check( basic Talk

4 58576 BA
time & Validity)

Voice Call Balance 58576 BAL

Voice Call Balance 58576 MINBAL

5 Top-up 58576 TP

VAS Voice
Shortcodes

1 Voice Portal 58686

2 CRBT Access Code 58475

SMS Short
Codes (Vbytes -
Ringtones)

1 Top Pick 58474 TOP

2 Latest 58474 NEW

3 Bollywood - Mono 58474 BOLLYM

4 Bollywood - Poly 58474 BOLLYP

5 Hindi Pop - Mono 58474 HINDIM

6 Hindi Pop - Poly 58474 HINDIP

7 International - Mono 58474 INTM

8 International - Poly 58474 INTP

9 Gift a ringtone - Mono 58474 GIFTM

10 Gift a ringtone - Poly 58474 GIFTP

11 More 58474 MOREM

12 Subscribe - Mono 58474 SUB MT

13 Subscribe - Poly 58474 SUB PT

SMS Short
Codes (Vbytes -
Cricket)

1 Scores 58474 SCORE

2 NEWS - National 58474 CRIC NEWS

3 NEWS - International 58474 CRIC INEWS

4 Statistics - Crickter - ODI 58474 PLAYER ONE

5 Statistics - Crickter - Test 58474 PLAYER TEST

6 Statistics - Crickter - Team 58474 PLAYER TEAM

7 Statistics - Team - ODI 58474 TEAM ONE

8 Statistics - Team - Test 58474 TEAM TEST

9 Subscribe - ODI 58474 SUB ODI

10 Subscribe - Test 58474 SUB TEST

11 Subscribe - Series 58474 SUB SERIES

SMS Short
Codes (Vbytes -
Wallpapers)

1 Top Pick 58474 WTOP

2 Latest 58474 WNEW

3 Celebrities 58474 WCELEB

4 Cricket 58474 WCRI

5 Devotional 58474 WDEV

6 Hindi Pop 58474 WHPOP

7 Regional 58474 WREG

8 More 58474 WMORE

SMS Short
Codes (Vbytes -
Picture
Message)

1 Top PICK 58474 PM

2 Latest 58474 PM NEW

3 Humour 58474 PMH

4 Bollywood 58474 PMB

5 Religious 58474 PMR

6 Celebrities 58474 PMC

7 Subscribe 58474 SUB PM

8 Gift 58474 PM GIFT

SMS Short
Codes (Vbytes -
Logos)

1 Top 5 58474 LG
2 Humour 58474 LGH

3 Bollywood 58474 LGB

4 Religious 58474 LGR

5 Celebrities 58474 LGC

6 Gift 58474 LG GIFT

7 Subscribe 58474 SUB LG

SMS Short
Codes (Vbytes -
Dating)

1 Dating Service - Register 58474 REG

2 Dating Service - Login 58474 LOGIN

3 Dating Service - Find 58474 FIND

Dating Service - Send

4 58474 SEND
Message

5 Chatting - Register 58474 MREG

6 Chatting - Login 58474 MLOGIN

7 Chatting - Find 58474 MFIND

8 Chatting - Send Message 58474 MSEND

SMS Short
Codes (Vbytes -
News)

1 National 58474 NEWS

2 International 58474 INT

3 Business - Stock Index 58474 STOCKS

4 Business - Financial News 58474 BIZ NEWS

Business - Top Gainers /

5 58474 SENSEX
Losers

6 Bollywood 58474 BOLLY NEWS

7 Sports 58474 SPO NEWS

8 Weather 58474 WEA NEWS

9 Subscribe NEWS 58474 SUB NEWS

SMS Short
Codes (Vbytes -
FUN)

1 Best Joke 58474 BEST JOKE

2 Themes 58474 THE

3 Movies 58474 MOV

4 TV Schedules 58474 TVS

5 Resturants 58474 REST

6 Dating Tips 58474 DATT

7 Pick up line 58474 DATP

8 Secret 58474 DATK

9 Ice breakers 58474 DATI

LOVE
10 Love calculator 58474
<name1><name 2>

11 Sms Games 58474 GAMES

12 Contests - Latest 58474 CON

13 Contests - ALL 58474 CONA

14 Sunsign - Aquarius 58474 Aqu

15 Sunsign - Pisces 58474 Pis

16 Sunsign - Aries 58474 Ari

17 Sunsign - Cancer 58474 Can

18 Sunsign - Gemini 58474 Gem

19 Sunsign - Taurus 58474 Tau

20 Sunsign - Leo 58474 Leo

21 Sunsign - Virgo 58474 Vir

22 Sunsign - Libra 58474 Lib

23 Sunsign - Scorpio 58474 Sco

24 Sunsign - Sagittarius 58474 Sag

25 Sunsign - Capricorn 58474 Cap

NUM <date of
26 Numerology 58474
birth>

27 Tarot 58474 TAR <date of birth>

28 BENEFICIAL TIME 58474 SHUBH

29 Jokes - Top pick of the day 58474 JOKE

30 Jokes - Subscribe 58474 SUB JOKE

SMS Short
Codes (Vbytes -
Travel)

1 FLIGHT Information 58474 FLY <city1><city 2>

2 FLIGHT STATUS 58474 FLY <Flight NO>

3 Railways - PNR Status 58474 PNR<PNR>

4 Railways - Schedule 58474 PNR <ORI><DES>

5 Railways - Status 58474 PNR<train no>

PNR<train
6 Railways - Seat availability 58474
no><City>

SMS Short
Codes ( Vbytes
- Tools )

1 24 Hr Helpline 58474 HELP

2 Information Sevice Helpline 58474 INFO HELP

3 Chemist 58474 CHEM

4 Hospital 58474 HOS

5 Fire Brigade 58474 FIRE

6 Police 58474 POL

7 STD/ISD Codes 58474 STD<City/Country>

SMS based
Media Short
Codes

**VMI
customers may
SMS to these
short codes and
will get the
desired reply.

**Charges will
be levied as per
the Media
Service
Provider.

**At present it
is Rs 3 per SMS
as displayed in
print media.

**Access to
Voice Short
codes are still
under process
and will be
made live soon.

1 Aajtak 52424

2 Sony 52525

3 CNBC TV 52622

5 Onyx 53366

6 Active Media 53636

7 HT 54242

8 Sify 54545
9 Hungama 54646

11 IMI 56263

12 Nazara 56363

13 Mobile 365 56365

14 NDTV 56388

16 ACL 56767

17 MTV 56882

18 Mauj 57007

19 Dainik Jagran 57272

20 Rediff 57333

21 Zee TV 57575

22 Star TV 57827

23 Phoneytunes 57886

24 Yahoo 58242

25 Yahoo 58243

26 Contest2Win 58558

27 India Times 58888

28 Sahara TV 59090

New
Short
Codes

No Keyword Description Short code

1 ACT (TESTACT/UATACT/ACT) Activation 5857

2 GB Bolt on Activation

3 BD Bolt on Deactivation
 BA/BALANCE/BALANC/BALA/BAL
4 Balance Enquiry
NCE/BLANCE

VOU/VOUCHER/VOUCHR/VOUCH/
5 Voucher Details
VOUC

6 CALL/CAL Last 3 Call details

7 DATA/DAT Last 5 data downloads

8 SHOP Shop details

9 REPAIR Repair center details

10 SMSL Free SMS balance

11 SMSBAL SMS Pools balance

12 MINBAL SMS Pools balance

13 PLAN/PLA/PLN Plan details

Paper recharge through

14 TP
SMS

15 SUBGPRC Subscription of GPRC

16 UNSUBGPRC Unsubscription of GPRC

17 GPRC Credits of GPRC

18 LTV (Life time validity) Life Time validity offer

19 GETSTD Rate plan change

20 ER EVD recharges