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IT Technology Infrastructure Implementation in Hospitality Sector

This document discusses a student project to implement an IT infrastructure in a hotel setting. The project will cover planning, designing, and implementing all aspects of the IT systems including software, hardware, and networking. Some key areas the project will address are digital signage, automated check-in/out, meeting spaces, WiFi, social media integration, and using technology to enhance the guest experience. The proposed solution will use cloud computing, mobility, social media, personalized experiences, and system integration. An innovation lab will be set up to test and simulate the new digital systems and technologies before full implementation.

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78 views

IT Technology Infrastructure Implementation in Hospitality Sector

This document discusses a student project to implement an IT infrastructure in a hotel setting. The project will cover planning, designing, and implementing all aspects of the IT systems including software, hardware, and networking. Some key areas the project will address are digital signage, automated check-in/out, meeting spaces, WiFi, social media integration, and using technology to enhance the guest experience. The proposed solution will use cloud computing, mobility, social media, personalized experiences, and system integration. An innovation lab will be set up to test and simulate the new digital systems and technologies before full implementation.

Uploaded by

subh2990
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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SVKMs Narsee Monjee Mukesh Patel School of Technology Management & Engineering, NMIMS

IT Technology Infrastructure Implementation in Hospitality Sector


Hotel Technology IT infrastructure Implementation

Project is about implementation of IT infrastructure in Hotels, popularly known as hotel technology. Presented to: Faculty Mentor-Mukesh Patel School of Technology Management & Engineering

Group Members: Aayush Agrawal(151) Subhashish Baruah(156) Chintan M Tejani(159) Dharmik K Patel(161) Ujjwal kumar(177)

Project Synopsis
About the Industry
Hospitality industry has been present widely since the time when there were kingdoms present all around the globe. Since then the definition of hotels had numerous changes and modification till now. Now hotels are not just considered as place where people just stay for accommodation but a place where they can get a differential experience. With the advent of technology Hotel Industry is widely popularized, with the basic and sophisticated technology implementation in hotels and restaurants people are getting more attracted not to just stay there but to carry their business activities also e.g. Conferences, meetings etc. There is a new trend in the market that is getting wider acceptance amongst the people and i.e hotel technology. As technology developments continue at a relentless pace, it is becoming very difficult for hotels, leisure providers and those in hospitality to match with recent changes.

About the project


The hotel technology implementation project will mainly deal with the full scale implementation of IT infrastructure from Inception, planning to implementation covering all the three key elements of information technology- software, hardware and networking. Since hospitality is a service sector hence the IT implementation acts as an aid to reduce customer and provider gap. Also any kind of electronic assistance system can be used to brides the gap and achive high tolerance level from customer in any adverse customer and losing them when not able to cope with them. When with all the software and hardware placed in structure, proper and efficient communication is very required and that is where the role of IT comes into the picture. This project will cover all the major trends that are : 1. Device and entertainment autonomy A Smart Brief poll showed that 45% of hotel guests travel with two devices and 40% with three or more. So its important to provide freedom of productivity to their devices. 2. The new perks A hotel is a complete get away destination whether it is for a family or for a business traveller, so it is important to provide them that separation for their daily life providing ebook reader-kindle or nook for reading and relaxing, also for kids various games app should be embedded in the devices for their leisure.

3. Service automation Some guests prefer to interact with hotel staff through technology rather than picking up the phone. 4. Digital signage replacing printed signs It includes live app implementation for sharing experience of hole and restaurants. Check in and checkout system. Smart bill generation tool to collate all the experience into one single entity. 5. Meeting spaces go high tech Whole idea is to join and integrating different spaces and bringing one single platform to connect with the customer 6. Free Wi-Fi offering free Wi-Fi is a select-service which a hotel undertakes just to lure its customers an it acts as an exciter which can in turn lead to customer delight and not just customer satisfaction also extended-stay hotels and in lobbies exploting full-service properties. Hotels can also leverage their infrastructure to bind their customers for loyalty programs. 7. The lobby as tech hub lobby information center has become a way to eliminate the frustration of guests standing in line to ask a simple question, such as directions or a restaurant recommendation. 8. The role of social media Most hotel companies wrestle with the best ways to employ social media as a marketing, communications and guest-service tool. 9. Technology as luxury A variety of ways hoteliers increase their luxury offerings through technologyeverything from high-definition TVs embedded in bathroom mirrors to curated set lists of music downloads as offered by Hard Rock Hotels. 10. The office away from the office Workspace on Demand service allows non-hotel guests, such as small businesses and entrepreneurs, to book meeting space half-day or full-day basis. Larger groups can book meeting space that includes audio-visual equipment and Wi-Fi.

Design of Solution
For designing the solution a layout of all the IT components will be required which will be on the following use of concepts Cloud / Software as a Service (SaaS) Mobility Social Personalised Systems Integration Globalization

Methodology of Implementation
For implementation of infrastructure an innovation lab need to be set up where simulation of technology will take place for a test guest room. This virtual lab will contain hardwaredigital systems, SMART systems, Servers, switches. I n software side Automation system software, proprietary linking process for database optimization. Similarly for networking use of IPv6 protocol for allowing individual identities to each and every device from tube lights, fans to AC, security cameras and other biometric devices. Also making use from the data from various forums.

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