UNITED NATIONS

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NATIONS UNIES

United Nations Logistics Base/Global Service Centre (UNLB/GSC) Brindisi, Italy Open to Internal/External Candidates VACANCY ANNOUNCEMENT VACANCY ANNOUNCEMENT DATE OF ISSUANCE DEADLINE FOR APPLICATIONS POST TITLE AND LEVEL DUTY STATION SECTION/UNIT VA-UNLB/GSC-13-14(022) 21 November 2013 20 December 2013 Information Technology Assistant (GS-5) Valencia, Spain UNGSC/UNSB-V Data Center Section

DUTIES AND RESPONSIBILITIES Within delegated authority, the IT Assistant will be responsible for the following duties: Virtual Desktop Administration and Configuration Assists in monitoring personal computers or virtual desktop running the UN software delivery system to ensure that software distributions are being delivered correctly. Assist in performing software distribution updates, scripting, testing and support. Performs research into new versions of centrally supported software and performs beta testing, production rollout and post production support. Provisions virtual desktops and performs 2nd level virtual desktop troubleshooting. Maintains and updates files (electronic and paper) and internal databases. Performs other related duties as required. Server Operations and Administration Assists in routine installation, configuration, testing and deployment of server hardware and software, including Local Area Network, VMware Virtual Infrastructure, VMware Virtual Desktop Infrastructure, Operating Systems, Electronic mail, Unix, Linux, Lotus Notes, Citrix, Database systems, Internet Web software, firewall, Domain Name Server (DNS), DHCP, mail relay, and various security software. Assists in routine administration, operation, technical support, and monitoring of server systems. Undertakes routine troubleshooting of server systems. If the problem persists, escalates to higher level in accordance with procedures. Performs routine 24x7 operations of assigned systems. Assists in responding to requests from user offices and assists in deploying/configuring systems so as to conform to infrastructure standards. Implements backups of servers following standard backup procedures. Collects various statistics on the performance and reliability of server systems, and produce pertinent reports. Maintains the documentation of server systems, pertinent to operations and system administration. Performs other related duties as required. Service Installation and Support Receives and logs problem calls or service requests in the automated tracking system with minimum delay. Attempts to resolve as many problem calls or service requests on initial contact. Performs tasks related to scheduled service requests, including equipment replacement, equipment installation/deinstallation, software installation, LAN connection, returns to stock, site surveys, etc. Diagnoses and resolves any hardware, software, or connectivity problem with minimum delay. Provides basic training to end-users on the use of standard systems. Logs all actions in the automated tracking system, including site survey information, steps taken to resolve problem or to complete task, problems encountered, current status, etc. Escalates problems to the appropriate parties in accordance with established procedure; Detects problem patterns and recommend solutions. Keeps abreast of developments in technology both in the UN and in the industry in general. Performs other related duties as required. Procurement and Logistics Receives, unpacks, and inspects all incoming assets. Enters assets and asset transactions into the automated inventory management system or configuration management

database in accordance with established procedure. Obeys and enforces all security procedures. For stock purchases under $1000, solicits multiple bids from various vendors. Troubleshoots, cleans, and repairs/rebuilds equipment. Performs hardware and software configuration in accordance with established procedure. Sorts, compiles, and stores equipment in accordance with work orders and/or equipment condition. Monitors inventory levels and alert supervisor when low thresholds are reached. Keeps abreast of developments in technology in the UN and in the industry in general. Recommends acquisition of hardware, software, devices, tools, etc. to facilitate work. Performs other duties as required.

Service Coordination Receives and logs service requests in the automated request management system. Creates and assigns work orders in accordance with established procedure. Liaises with other areas of DCSS and other teams outside DCSS to facilitate completion of service requests. Provides advice to clients regarding DCSS standards and workflow processes. Performs quality assurance procedures to ensure client satisfaction. Escalates problems encountered to the supervisor. Performs filing and record-keeping tasks for the unit. Keeps abreast of latest DCSS standards and technology. Performs other duties as required. Physical Requirements May be required to lift, move, mount, or store equipment weighing up to 50 lbs, or up to 80 pieces of equipment on a daily basis. May be required to work on shift assignments on weekdays to maintain the service coverage from 08:00 to 18:00. Occasionally, on average once a month, the incumbent may be required to work ad-hoc assignments during evenings or early mornings of working days as well as holidays and weekends. May be required to visit users premises to resolve problems on their servers or desktop PCs. May require the ability to cope with the working conditions of the Data Centre where the level of noise and electromagnetic fields may be slightly higher than the normal office environment while the temperature may be lower. COMPETENCIES: Professionalism: Knowledge of information technology and applications, including computer system networks. Good technical skills, ability to conduct network maintenance, provide server services and user support. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed. Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings. Planning& Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. Accountability: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable. Creativity: Actively seeks to improve programmes or services; offers new and different options to solve problems or meet client needs; promotes and persuades others to consider new ideas; takes calculated risks on new and unusual ideas; thinks outside the box; takes an interest in new ideas and new ways of doing things; is not bound by current thinking or tradition al approaches. Client Orientation: Considers all those to whom services are provided to be clients and seeks to see things from clients point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients

environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client. Commitment to Continuous Learning : Keeps abreast of new developments in own occupation/profession; actively seeks to develop oneself professionally and personally; contributes to the learning of colleagues and subordinates; shows willingness to learn from others; seeks feedback to learn and improve. Technological Awareness: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology. MINIMUM QUALIFICATIONS AND SKILLS Education: High school diploma or equivalent. Experience: Minimum five (5) years of progressively responsible experience in information technology or related area. Languages: Fluency in English with the ability to write /draft documents easily, understands/reads English easily; Knowledge of another official United Nations language is an advantage. Other desirable skills: Valid drivers license is required. The following certifications are desirable: VMware Certification, Microsoft Certification and ITIL Certification. ____________________________________________________________________________________________________ The United Nations is an Equal Opportunity Employer. In an effort to improve the gender balance within the organization, female candidates are strongly encouraged to apply. Interested internal candidates who possess the relevant qualifications and experience, should submit an up-to-date UN Personal History Form (P.11) and an application for vacancy (form P296) with a copy of the two latest e-performance quoting VA-UNLB/GSC-13-14(022) by email only to: [email protected] Internal candidates at the same level of the post are eligible to apply. Internal candidates at the GS-4 level are eligible to apply after completion of three years of service at the GS-4 level. External candidates who are either EU nationals or possess the right to live and work in Spain and possess the relevant qualifications and experience should also submit their UN Personal History Form (P.11) quoting VA-UNLB/GSC-1314(022) by email only to: [email protected]. Shortlisted candidates might be invited for a competency based interview and/or undertake a preliminary assessment. Please indicate VA- UNLB/GSC-13-14(022) in the subject line of your e-mail. APPLICATIONS MUST BE RECEIVED BY THE DEADLINE: 20 December 2013