Communicating Its What We Do

Reflecting on our accomplishments and planning for our future

As winter rolls in, its hard to believe were wrapping up another year at InfoCision, our 32nd, and my first full year as CEO. This is the time of year people typically reflect on the past year, and look to the year ahead. For me, this past year has been a time of continual reflection and planning for our future. Undoubtedly, my travels to each of our locations and interactions with all of our amazing Communicators have been the highlight of this year.With each visit, Im reminded of something my father told me years ago. He explained to me the depth and breadth of the InfoCision team and the lives we touch. InfoCision is not limited just to our 4,000 employees, but goes far beyond. If each employee has a family of four, each day roughly 16,000 people are immediately touched by InfoCision. Every time we secure a sale or close a donation, thousands more are impacted, supporting the unbelievable causes that rely on our support. Thinking about it in this way, I feel a great sense of obligation to build on the truly wonderful family work environment we have strived for at InfoCision for more than 30 years.Every visit becomes a humbling reminder of what weve been able to accomplish together, and inspiration for what I want our future to look like. Just the other day an employee posted a nice note on our company Facebook page thanking InfoCision for providing her the opportunity to care for an ill family member and thanking fellow employees for their support and prayers. On behalf of InfoCision you are very welcome. As the CEO, many people would say I am the face of InfoCision, however, I disagree. The face of InfoCision isnt one singular face, but a culmination of many very talented and dedicated people. As we continue to map out the strategic direction of the company, family will remain at the heart of what we do. The holidays are an important time to review our blessings and to celebrate our accomplishments. Each day we are presented with the opportunity to do amazing things, and it is up to each one of us to take hold of the opportunity presented and surpass expectations through unbelievable results.

RIGHT l l a C
VOLUME 2013 | ISSUE NINE I look forward to seeing everyone in December. Craig Taylor, CEO And, as always, all members of the executive team (myself included) are available to all employees at all times. Feel free to call Steve Brubakers office directly at 330-670-5130 or email him at [email protected] with any comments or questions. members even work together as a team to create clever group costumes. This years Harvest Day was no different. From the Cat in the Hat to the McCormack Spice Girls, the costume choices came in all shapes and sizes. Heres a look at some unique InfoCision sights from Harvest Day 2013, be sure to check out our Facebook page for more fun.

Showing Our Harvest Day Spirit

Costumes and creativity pepper the halls of InfoCision during annual fall event
Fall is a fun and exciting time for a lot of reasons. The return of football. The beautiful changing leaves. And, of course, the annual Harvest Day celebration at InfoCision! Across company locations, employees use the end of October to have a little fun by putting together interesting and surprising costumes. Some staff

THE

You Complete the InfoCision Team

You may have noticed a giant puzzle piece making its way around some of the buildings lately, but what does it mean? Is it new artwork for the walls? Perhaps a new game to keep people entertained during their breaks? It is actually part of our internal communications initiative, You Complete the InfoCision Team. We each play a crucial role in the success of InfoCision, and in the success of our fellow co-workers. One of the many goals of this initiative is to illustrate the interconnectedness of each others jobshow a Communicator in Huntington, West Virgina, for example, provides work for fulfillment employees in Green, Ohio. Members of various departments will be spotlighted to show how they complete the InfoCision team, and the company as a whole. The next few months will feature face-to-face visits from our executive team; increased communication in our internal newsletter The Right Call, intranet and social media channels; exciting Ask the Execs videos, as well as a few surprises! We are looking forward to showing how we all complete the puzzle.

continued of pg. 3

InfoCision Receives Two Important Accreditations

programs are being handled properly and are in compliance with the law. InfoCision first received accreditation in August 2009, becoming only the second company worldwide to achieve this honor. Companies must undergo annual assessments to ensure their compliance efforts remain in accordance with PACE-SRO guidelines.

Holiday Party Dates

Hard to believe but the holiday season is right around the corner. That means snow, decorations, andof coursethe InfoCision holiday party! Join us in celebrating the great year we had and ringing in 2014 with fun, food and fellowship. Find the date of your locations holiday party below.

Wednesday, Dec. 4 Thursday, Dec. 5 Monday, Dec. 9 Tuesday, Dec. 10 Thursday, Dec. 12 Friday, Dec. 13 Monday, Dec. 16 Tuesday, Dec. 17 Friday, Dec. 20

Dayton Mansfield Huntington Clarksburg Austintown Boardman New Castle Green/Fulfillment Akron

Highest security certification as Level 1 PCI Service Provider

Earning professional accreditations is an important way to show our clients we are fully committed to quality and security. Recently, InfoCision was once again accredited by two key industry organizations. For a third-party company like InfoCision to capture and process credit cards for clients, we are required to obtain certification. Certification is the stamp that shows InfoCision has implemented the highest level of security and technology to prevent any mishandling of consumer card information. InfoCision has once again achieved the highest level of accreditation, Level 1 Service Provider, from the Payment Card Industry-Security Council (PCISSC). To achieve this status, InfoCision underwent a stringent assessment to determine security at hundreds of points in the card payment process. This certification is a testament to the dedication we have at InfoCision to quality, compliance and the security of consumer information, Steve said. We want our clients to feel confident that any information their customers provide will be handled with the utmost care.

Recertification as a PACE-SRO accredited contact center

InfoCision has obtained recertification from the Professional Association for Customer Engagement (PACE) Self-Regulatory Organization (SRO). Receiving certification from the PACE is a prestigious accomplishment because it helps to meet a standard of quality expected by customers and ensures companies are in compliance with regulations imposed by the FTC. We firmly believe in the certification process and have supported the PACE-SRO from its inception, said InfoCision Chief of Staff Steve Brubaker. InfoCisions dedicated team of legal compliance experts makes it a top priority to ensure our clients

Wednesday, Dec. 18 Springside

FREE Diabetic Testing Meters and Supplies

InfoCision would like to do what we can for our diabetic employees and their families. Thats why were offering the True Result Blood Glucose Monitoring System free to our employees and their family members covered on our SummaCare or Anthem health insurance plans. Employees can receive free of charge:

InfoCision Exhibits at DMA2013

What Are You Most Thankful For?

With Thanksgiving upon us, we asked employees on the InfoCision Facebook page what you are most thankful for this year. Here are some responses:

Richard Renock
Freedom, family, friends, and my grandchildren Aiden and Grace.
Diabetes affects nearly 24 million people in the United States. Approximately 5.7 million people are unaware they even have diabetes. Top: Rob Sine, Curt Cramblett, Ashley Keschl, Gretchen Fri and Dawn Keathley stand in front of InfoCisions new booth at DMA2013 Right: Ashley speaks with prospects at the DMA Conference

Cynthia Rolik
My husband who had a stroke at work and is recovering very well from it.

Meter Testing Strips Lancets Diabetes Education

Kathy Kelly Nestor

Im happy to be alive and well after going though breast cancer this past year. I feel great. Thanks to all my loving co-workers, friends and family.

The Monitoring System we are offering requires a smaller blood sample. Its easy to use, requires less pain and testing time, and delivers more accurate results. With this free system, the savings for a Type 2 non-insulin dependent patient is approximately $700 a year; and over $2,000 a year for a Type 1 diabetic. To get your free diabetic testing meter and supplies, contact your locations InfoWellness office today for more details!

Mirria Benton
Family, friends, hardships and blessings.

Explore Your Pay & Benefits Portal

Did you know you can use your InfoCision pay and benefits portal to access our company corporate directory? Or view your InfoCision W-2s at tax time? Its all right there at your fingertips. Your pay and benefits portal is available from work or home all day, every day at portal.adp.com.

Every fall, the Direct Marketing Association (DMA) Annual Conference attracts some of the planets brightest data-driven marketing minds. InfoCision is a regular exhibitor at the DMA Conference, and this past October we exhibited at DMA2013 in the windy city of Chicago. Members of the InfoCision New Business Development Team attend the DMA Conference each year to make new connections with leaders from the worlds biggest brand names. Many of these connections blossom into new business opportunities for our call centers. At DMA2013, we also debuted a new-and-improved InfoCision booth to better reflect our brand and the full range of services we offer clients. We even raffled off an iPad and AppleTV prize package to all the attendees who stopped by to chat with us at our new booth.

Theresa Brandenburg
My husband, my daughter, all my family and friends, and all the wonderful people at InfoCision. I made lifetime friends. I am blessed.

Cheryl Cottrell
For Gods protection. Grace in all. For family, friends, my job, my home, car and all the little things God gives us.

Teresa Whitacre
I am thankful for my sons safe return from Afghanistan. Also, for my family and friends. Oh yeah, Im thankful after spending three months in a wheelchair after knee surgery that Im walking again. SO THANKFUL this year. Thank you God.

Call Center News

Akron Nonprofit, Telecommunications and Media
In October, our Akron Nonprofit, Media and Telecommunications call centers celebrated National Golf Day by having Communicators putt-putt during their breaks. Those that got a hole in one won a fall-themed prize! The call centers also participated in a Dessert Bake Off. Winners included Communicators Bonita Powell from Telecommunications, Margaret Becherucci from Media and Diane Sass from Nonprofit. Congrats to all of our graduates in the month of October, especially Honor Graduate Communicators Susan Price from the Nonprofit center, Michelle Cummings from the Telecom center and Allison Thompson and James Wadian III from the Media center. Akron Telecommunications would like to welcome new Program Supervisors Andy Deehr and Mike Wenum. the month with Harvest Day where many employees dressed up, with costumes ranging from the men of Duck Dynasty to a nurse.

Mansfield Political
Team Belles Brigade, led by Program Supervisor Belinda Flucker, promoted Breast Cancer Awareness Month with activities and ended with a bake sale where all proceeds were donated to cancer research. Special thanks also go to Communicator Morgan Stevens for helping to promote Down syndrome awareness and taking the time to educate us about special needs children.

Fulfillment
The Fulfillment staff celebrated the beginning of fall with cider and donuts on three of the Fridays, and the other two Fridays with nachos.

Green Christian, Political & Fundraising OVernight

Green Fundraising had fun with our attire this month. We kicked off October with our Mad Hatter Day, where staff wore crazy hats and won hats as prizes. Congrats to our hat winners: Communicator Patrina Sanders (FOV), and Christian Communicators Kailee Worges, Dianne Hines, Jeanne Swaino, Jon Becherer and Shirley Ashburn. The Political hat winners were Communicators Matthew Napier, Annette Speicher, Gloria Harmon, Paige Lawrence and Cheryl Jenkins. We also celebrated Wear Something Gaudy Day and Wear Pink for Breast Cancer Awareness. Of course, the costumes on our Fall Festival Day are always fun to see! In our Fundraising Overnight Center, Supervisors made caf-style drinks for the SVRs to show appreciation for them with a Thanks a Latte theme. One of our favorite days is the National Pumpkin Cheesecake Day, where staff can win pumpkin-themed prizes and we share our pumpkin desserts. Thanks to Fundraising Communicators Cheryl Cottrell, Loreen Robinson and Victoria Barden for their dessert contributions. Guess the Candy Corn Day was a success, with many different winners. The closest guesses for the four Christian containers were Communicators Gail Naylor, Sal Varsalone, John White and Doug Harrell. Politicals winners were Communicators Roni Haught, Bill Davis, Amanda Ricosky and Shay Hoover. Fundraising Overnights winners were Communicators Kiana Habeeb-Ullah, Patrina Sanders and Dena Beitzel.

New Castle Media

We enjoyed Baked Goods Treat Day and celebrated Program Supervisor Carter Bartley Day! We also celebrated the harvest season with booth decorating, trick-ortreating, Dress Like a Pumpkin Day, Harvest Day costumes and Candy Day. To warm New Castle Media Program up this fall we had a Supervisor Carter Bartley, Coffee Bar Day and a with Communicators Nicole Waffle Bar Day. The Metz and Jennifer Shabe, is honored on Carter big event throughout Appreciation Day the month was earning supervisor money to use on our Monte Carlo Day with many chances to win some sweet prizes!

Boardman Media
We celebrated many fun theme days and contests such as Pumpkin Decorating Contests and TEAM theme competitions! There were also Fall Fest celebrations throughout the month. We saw promotions of three of our Communicators: Scott Summers (Sales Trainer), and Julia Dominick and Ashley Nairn (Call Center Trainers). We look forward to another great month in Boardman Media!

Boardman Volunteer Recruitment

Katelyn Hodgin, Ashley Krayniewski, and McFarland Kaleb won the Boardman Volunteer Recruitment Awards for Best Costumes. We also had a Chili Cook Off with Ashley Krayniewski and Katelyn Hodgin being our big winners on the east side of the center, and Geraldine Stevens and Marcia Penwell winning on the west side.

Work at Home
Congratulations to all our Work at Home winners for the third quarter. Our employees of the quarter include Communicators Susan Bauer, Jackie Mortez and Linda Litvin. This put Susan and Linda in the InfoCision Hall of Fame! Our Quality Superstars are Cheryl Williams, Donald Johnson and David McFann. Also congratulations to the team of the quarter: The Mavericks.

Clarksburg

Harvest Day

(Continued)

Huntington NRA
Congrats to the Minions for winning the most credit cards on the weekend competition and enjoying their reward of ice cream sundaes! The Communicators had a lot of fun dressing up on Harvest Day.

Top: The black cat pumpkin was the winner of the Clarksburg Pumpkin Decorating Contest Right: Bears everywhere! These bears donated by Clarksburg Communicators are headed to the local hospital to brighten the days of sick children

Huntington Volunteer Recruitment

In October we celebrated moving into fall. We had a Pink Day to recognize Breast Cancer Awareness Month. Huntington Volunteer Recruitment had our first Team Day to celebrate team unity. Of course, we celebrated Harvest Day with a lot of fun and interesting Communicator costumes!

October was all about the treats for us in Clarksburg. We spent a week collecting teddy bears to donate to the local hospital on Take Your Teddy Bear to Work Day. The bears will have great future homes making sick children feel so much better. We also had our annual Pumpkin Decorating Contest. Each team chose a theme and decorated a pumpkin accordingly. Mike Davis Mad Dog Dialers were the winners with their beautiful black cat pumpkin. And we also had a wonderful Harvest Day celebration full of candy and awesome costumes!

Mansfield Media
Call Center Manager Aaron Rasmus discovers his newly redecorated platinum office on Bosss Day

Dayton Media
October was an exciting month in Dayton Media. We hosted our annual Trunk or Treat with over 30 children enjoying candy and other treats. We ended

We celebrated Bosss Day by welcoming newly minted Call Center Manager Aaron Rasmus to his first Bosss Day. We decorated his office in platinum. Well, aluminum foil. But it was shiny! We also had a BIG graduation party for Medias 26 graduates.

JULY 2013
AKRON
Employee of the Month Superstars

AUGUST 2013
AKRON
Employee of the Month Superstars

SEPTEMBER 2013
AKRON
Employee of the Month Superstars Akron Business Services.............................................................. Mary Uhl Akron Media..........................................Bruce Morris.................... Edward Clark Akron Nonprofit.....................................Judi Rodger..................... Prince Ellison Akron Telecommunications..................Cynthia Nethers............... Joseph Shirley

Akron Business Services......................Susan Sanford................. James Fennell Akron Consumer Services............................................................ Shayla McReynolds Akron Media..........................................Liz Swick Akron Nonprofit.....................................Tracy Brock...................... Judith Rodger Akron Political Test....................................................................... Nancy Forker Akron Telecommunications..................Michael Benko................. Angela Green Akron Quality Assurance.......................Steven Krieger

Akron Business Services.............................................................. Mary Uhl Akron Media..........................................James Tormey................. Amanda Williams Akron Nonprofit.....................................Betty Anderson................ Maureen Weiss Akron Telecommunications..................Drema Temple.................. Susan Johnson

AUSTINTOWN
Austintown Christian.............................Julia Evans....................... Nancy Evans Austintown Commercial Overnight............................................... Tricia Catanzaro Austintown Media.................................Robert McEvey................. Karen Tackett Austintown Nonprofit............................Lula Scott......................... Timothy Wright Austintown Political..............................Nancy Doumont............... Richard Mudrinich Austintown Telecommunications..........Deb Mounsey................... Matthew Warnimont

AUSTINTOWN
Austintown Christian..................................................................... Michelle Mascara Austintown Commercial Overnight............................................... Eve Schroll Austintown Media.................................Bradley Pratt.................... Jason Albani Austintown Nonprofit.................................................................... Timothy Wright Austintown Political...................................................................... Gabriel Vargas Austintown Telecommunications..........Teresa Whitacre............... Justin Devanny

AUSTINTOWN
Austintown Christian.............................Betty Stanley.................... Linda Perdue Mensah Austintown Commercial Overnight.......Todd Wilson..................... Dianna Jones Austintown Media.................................Jeannie Kopnitsky............ Matthew Mehle Austintown Nonprofit............................Lula Green....................... Adam Clarke Austintown Political..............................Kathy Gregory.................. Kathy Gregory Austintown Telecommunications..........Aquana Mitchell............... Matthew Warnimont

BOARDMAN
Boardman Media...................................Angela Carline.................. Yaniz Carrazana Boardman Volunteer Recruitment East....Lori Lascola..................... Frank Stanovcak Boardman Volunteer Recruitment West....Heather Kufleitner............ Warren Palmer

BOARDMAN
Boardman Media...................................Roxanne Farrow............... LeeAnne Childers Boardman Volunteer Recruitment East....Tom Simpson................... Beverly Gonzalez Boardman Volunteer Recruitment West....Mary Clinton-Eiland......... Warren Palmer

BOARDMAN
Boardman Media...................................Theresa Tobin.................. Sandra Goler Durant Boardman Volunteer Recruitment East....Jewel Deiger Elliot........... Janice Kirlik Boardman Volunteer Recruitment West....William Hall...................... Warren Palmer

CLARKSBURG
Clarksburg NRA.....................................Carol Fiorina..................... Darrell Cain

CLARKSBURG
Clarksburg NRA.....................................Cheryl Taylor.................... Darrell Cain

CLARKSBURG
Clarksburg NRA.....................................Sergio Buffa..................... Wayne Shaver

DAYTON
Dayton Consumer Services.......................................................... Theresa Moser Dayton Media........................................Penny Pritchard............... Melvin Harris Dayton Volunteer Recruitment.............Nancy Jackson................. Patricia Bonner

DAYTON
Dayton Consumer Services..................Brandy Dailey................... Shelicia Love Dayton Media........................................Ron Holland..................... Stella Stapleton DaytonVolunteer Recruitment..............Sandra Jones................... Deborah Patterson

DAYTON
Dayton Consumer Services..................Shiquita Jones................. Victoria Carter Dayton Media........................................Andre Harvey................... Lavon Jordan Dayton Volunteer Recruitment.............Linda Gilkey..................... Patricia Stringer

GREEN
Green Business Services.............................................................. Mary Hughes Green Christian............................................................................. Jo Neal Green Fundraising Overnight....................................................... Kiana Habeeb-Ullah Green Media................................................................................. Nancy Martin Green Political......................................Shay Hoover.................... Wanda Midgley

GREEN
Green Business Services......................Cheryl Woody.................. Rebecca Parms Green Christian.....................................Karen Wells...................... Carol Dillon Green Fundraising Overnight...............Patrina Sanders............... Nathan Shaub Green Media.........................................Meredith Houmard........... Sandra Ivers Green Political......................................Donna Davenport............. Cheri Leach

GREEN
Green Business Services......................Shirley Vargo................... Rebecca Parms Green Christian............................................................................. Carol Dillon Green Fundraising Overnight....................................................... Nathan Shaub Green Media.........................................Ruth Schwaberow............ Wanda Shingler Green Political......................................Marjorie Wier................... Wanda Midgley

HUNTINGTON
Huntington NRA.....................................Tonya Kendall................... Jimmy Feltner Huntington Telecommunications.................................................. Joshua Klaiber Huntington Volunteer Recruitment.......Melissa Atkins.................. Thomas Hummell Huntington Work at Home....................Linda Litvin...................... David McFann

HUNTINGTON
Huntington NRA.....................................Larry Martell.................... Amber Dunford Huntington Telecommunications..........Rae Johnson.................... Melissa Goble Huntington Volunteer Recruitment.......Ethan Vaughan................. Thomas Hummell Huntington Work at Home....................Susan Bauer..................... Cheryl Williams

HUNTINGTON
Huntington NRA.....................................Daniel Thomas................. Tamara Velasquez Huntington Telecommunications..........Connie McGowan............. Melissa Goble Huntington Volunteer Recruitment.......Christy Ross.................... Gina Towne Huntington Work at Home....................Jackie Moretz................... Donald Johnson

MANSFIELD
Mansfield Media........................................................................... Lesley Burks Mansfield Political........................................................................ Carol Stewart

MANSFIELD
Mansfield Media...................................Kimberly Case Mansfield Political................................Diane Frankart ................. Carol Stewat

MANSFIELD
Mansfield Media........................................................................... Lynn Bridges Mansfield Political................................Rebecca Garcia................ Christina Glass

NEW CASTLE
New Castle Consumer Services................................................... Sue Jenkins New Castle Guthy Renker............................................................. Donald Shaffer New Castle Media.................................Robert Kerr...................... Charles Doven

NEW CASTLE
New Castle Consumer Services...........Rachael Keller.................. Chloe Buckley New Castle Guthy Renker.....................Justin Jenista................... Alexis Cottrell New Castle Media.................................Larry Johnson.................. Aaron Robertson

NEW CASTLE
New Castle Consumer Services...........Janet Reno....................... Renee Verdi New Castle Guthy Renker.....................Heather McCartney.......... Barbara Smith New Castle Media.................................Matthew Weeber.............. Naomi Rountree

SPRINGSIDE
Call Center............................................Nicole Conley IT...........................................................Bob Nicholson Account Staff.........................................Nate Miller General..................................................Laura Seiler

SPRINGSIDE
Call Center............................................Brian Kavalecz IT...........................................................Patrick Armbruster Account Staff.........................................Doug Allen General..................................................Laurie Banka

SPRINGSIDE
Call Center............................................Georganne Contos IT...........................................................Tim Willmier Account Staff.........................................Terra DAmbrosia General..................................................Tim Yeager

OUTSTANDING AWARDS
CaLL Center Manager Jonathan Kyle, Boardman Media HUman ResoUrces RecrUiter Timothy Hall, Boardman V R East Shannon King, New Castle Media CaLL Center Administrative Assistant Telisha Davis, Huntington Telecommunications Lisa Ford, Boardman VR East/West In-CLass Trainer Brian Elliott, Green Media Chrishonda Ford, Green Media CaLL Center Trainer Jason Doklovic, Mansfield Media Rachel Moats, Mansfield Media CaLL Center QUaLitY Award Austintown Nonprofit Austintown Media Work at Home

OUTSTANDING AWARDS
CaLL Center Manager David Langenfeld, Dayton Media HUman ResoUrces RecrUiter Sue Ferrebee, Green Political Nicole Conley, Huntington Telecommunications CaLL Center Administrative Assistant Toni Mostoller, Austintown Telecommunications Lisa Ford, Boardman VR East/West In-CLass Trainer Kelly Kelley, Austintown Political Lori Ambrose, Austintown Political CaLL Center Trainer John Irwin, Huntington VR QUaLitY SkiLLs AnaLYst Joy Batley, Boardman VR West CaLL Center QUaLitY Award Akron Telecommunications Austintown Nonprofit Boardman VR West

OUTSTANDING AWARDS
CaLL Center Manager Justin Ricci, Akron Telecommunications HUman ResoUrces RecrUiter Sue Ferrebee, Green Political Carrie Goble, Austintown Media CaLL Center Administrative Assistant Toni Mostoller, Austintown Telecommunications Lisa Ford, Boardman VR East/West In-CLass Trainer Tony Spera, Green Political CaLL Center Trainer Tom Prentice, Green Business Services QUaLitY SkiLLs AnaLYst Kim Hatfield, Huntington VR CaLL Center QUaLitY Award Austintown Media Akron Nonprofit Huntington VR

Top diVision Program SuperVisors

Austintown Nonprofit, Timi Williams Austintown Political, Catherine Farrell Kevin Masimore Boardman Media, Justin Shazer, William Ludwick Jr Boardman Volunteer Recruitment East, Barry Franks, Christina Barton Clarksburg NRA, Mark Mero, Stephen Kennedy Dayton Media, Amy Newton Green Christian, Joel Baum, Karen McCormick, Kathryn Broadhurst, Kelly Oana Huntington NRA, James Jantuah Huntington Volunteer Recruitment, Victoria Vencill, Emily Elkins, Cathy Landers New Castle Media, Carter Bartley, Laura Cortes

Top diVision Program SuperVisors

Akron Consumer Services, Tyler Lake Akron Political Test, Frederick Kingsbury Akron Telecommunications, Michael Baringer, Paul Wasilewski Austintown Christian, Ashley Parker Austintown Nonprofit, Dominic DiRubba Austintown Political, Scott OBrien Boardman Media, Barry Franks, Justin Shazer Boardman Volunteer Recruitment East, Christina Barton Boardman Volunteer Recruitment West, Eric Walker Green Christian, Karen McCormick, Kelly Oana, Joel Baum Green Political, Thomas Cowman, Shelley Trusnik, Tyler Hixson Huntington Volunteer Recruitment, Cathy Landers, Emily Elkins, Victoria Vencill

Top diVision Program SuperVisors

Akron Telecommunications, Danielle Upshaw, Joshua Bozile, Paul Wasilewski, Tyler Lake Austintown Christian, Ashley Parker Austintown Nonprofit, Dominic DiRubba, Timi Williams Austintown Political, Scott OBrien Boardman Volunteer Recruitment West, Jeremy Hernan Dayton Volunteer Recruitment, Cindi Grossman, Kathryn Rawls Green Christian, Karen McCormick, Kelly Oana Green Political, Daniel Revlock, Shelly Trusnik, Tyler Hixson Huntington Volunteer Recruitment, Victoria Vencill, Emily Elkins Mansfield Political, Belinda Flucker New Castle Media, Carter Bartley

AnniVersaries
5-Year......... Jeanine McClure, Call Center Administrative Assistant, Akron Nonprofit 5-Year............Nichole Siembieda, Sr. Program Supervisor, Austintown Telecommunications North 5-Year......... Ayanna Mills, Call Center Manager, Austintown Christian 5-Year......... Eve Gurganus, IQA Analyst, Green Fundraising Overnight 5-Year......... Lana McKoy, Call Center Trianer, Work at Home 5-Year......... Abeer Sammour, Staff Accountant, Springside 5-Year......... Leah Cameron, Account Executive, Springside 5-Year......... Brian Lee, Account Representative, Springside 10-Year....... Jennifer Dickey, Communicator, Austintown Christian 10-Year....... Lawrence Kurtz, FS/QA/SS, Austintown Christian 10-Year....... Barbara Hensley, Communicator, Boardman Volunteer Recruitment West 10-Year....... Erinn Lynn, Lead Application Developer, ITCS 10-Year....... Barbara Lung, Communicator, Green Political 10-Year....... James Perry, Communicator, Green Christian 20-Year....... Joseph Schultz, Communicator, Green Christian 20-Year....... Cyd Newman, FS/QA/SS, Springside

AnniVersaries
5-Year......... Michael Baringer, Sr. Program Supervisor, Akron Telecommunications 5-Year......... Marnee Bennett, Sr. HRR, Dayton Media 5-Year......... Jason Scott, Program Supervisor, Dayton Consumer Services 5-Year......... Deborah Fried, HRR, Mansfield Political 5-Year......... Robert Shuchman, FS/QA/SS, Springside

AnniVersaries
5-Year......... Laura Nelson, Sr. Call Center Supervisor, Akron Telecommunications 5-Year......... Michelle Fleming, Program Supervisor, Austintown Media 5-Year......... Maurice McCaskill, Program Supervisor, Austintown Media 5-Year......... Julia Oravecz, Call Center Trainer, New Castle Media 5-Year......... Karl Swartzentruber, Client Training Developer, Springside 5-Year......... Darlene Lariccia, FS/QA/SS, Akron Commercial Test 10-Year....... Jerome Cohen, Communicator, Akron Nonprofit 10-Year....... Barbara Dugan, Communicator, Austintown Nonprofit 10-Year....... Eileen Murray, FS/QA/SS, Austintown Nonprofit 10-Year....... Nancy Evans, Communicator, Austintown Christian 10-Year....... Theresa Mohamed, In-class trainer, Austintown Media 10-Year....... Brenda North, Communicator, Boardman Volunteer Recruitment East 10-Year....... Meghan Whipp, FS/QA/SS, Green Christian 10-Year....... Jessica Atkinson, Communicator, Northern OH Work at Home

New Hires
Stephen Earls, Program Supervisor, Dayton Media Cindi Grossman, Program Supervisor, Dayton Volunteer Recruitment

Promotions
Dane Seikel, Lead Application Developer, ITCS Volunteer Recruitment Bob Strausser, Sr. Account Representative, Volunteer Recruitment Leah Cameron, Account Executive, Telecommunications Ashley Stilwell, Sr. Program Supervisor, Akron Telecommunications Douglas Allen, Account Executive, Media Mike Brustoski, Account Executive, NRA

New Hires
David Helmuth, Program Supervisor, Mansfield Media Jaclyn Bowen, Program Supervisor, Work at Home Chris Smucny, Assistant Sales Manager, Akron Business Services Andrew Deehr, Program Supervisor, Akron Telecommunications Mary Holbrook, Program Supervisor, Huntington Telecommunications Michael Wenum, Program Supervisor, Akron Telecommunications Erica Adams, Program Supervisor, Green Christian

TRANSFERS
Tiffany Devies, Retail Administrator, Springside

New Hires
James Zirkle, Program Supervisor, Mansfield Media

Promotions
Joe Triola, Lead Application Developer, ITCS Christian Josh Bozile, Program Supervisor, Akron Telecommunications Lori Feist, Sr. Executive Assistant, Springside

Promotions
Anthony Grable, Lead Application Developer, ITCS Christian Greg Low, Director, Accounting Information Services Jeff Madonia, Lead Application Developer, ITCS Volunteer Recruitment Tim Yeager, Financial Analyst, Accounting Bryan Kavalecz, Sr. Call Center Supervisor, Akron Media Aaron Rasmus, Sr. Call Center Supervisor, Mansfield Media Alisha Morgan, Inscription Team Supervisor, Springside Trish Weichmann, Inscription Specialist, Springside George Vinson, Script Writer, Springside

EGG TIMER
Can you complete this puzzle in 1. the time it takes to hard-boil an egg? The answer to the clues 2. are anagrams of the words immediately above or below, 3. plus or minus one letter. 1. Ancient way of measuring the hours 2. Ground surrounded by water 3. Garden pest 4. Metal fastening pin 5. Concluding 6. Ornament on top of a gable 7. Breaking down
4. 5. 6. 7.

TRANSFERS
Brian Feisthamel, Director, Human Resources Jeffrey Wagner, Program Supervisor, Clarksburg NRA Robert Shuchman, Retail Administrator, Springside

The Right Call is published for the employees of InfoCision. Your comments, questions, article ideas and input are highly encouraged. Due to space limitations, not all materials submitted will be published. Contact Public Relations for more information.
Gretchen Fri, Director of Communications Christina Carzoo, Communications Coordinator 330.670.5079 | [email protected] 330.670.5884 | [email protected] eleventy marketing group 330.294.1136 | [email protected] The internal newsletter is printed on a Kodak NexPress S3000 Digital Color Press at our Fulfillment Center in Green, Ohio.

TRANSFERS
Jennifer Hurless, Call Center Manager, Austintown Telecommunications Jason Cunnigham, Call Center Manager, Green Political Brad Yates, Manager of External Call Centers, Springside Melissa Kyle, Call Center Manager, New Castle Media Diane Walker, Sr. Call Center Manager, Green Media Jamie Wilson, Call Center Manager, Austintown Nonprofit Victoria Cole, Call Center Trainer, Dayton Media Jason Doklovic, Call Center Trainer, Mansfield Media Brittany Lee, In-class trainer, Mansfield Political Lisa Lewis, Call Center Trainer, Mansfield Political Rachael Moats, Call Center Trainer, Mansfield Media Leanna Smith, In-class trainer, Huntington Telecommunications Gerald Spangler, Command Center Strategist, Springside Cinde Woodfork, Call Center Trainer, Dayton Volunteer Recruitment

EGG TIMER ANSWERS: 1.Sundial 2.Island 3.Snail 4.Nail 5.Final 6.Finial 7.Failing