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Sap CRM Technical Online Training

The document provides details about an SAP CRM Technical online training course. The course covers topics such as object oriented ABAP, BSP, the CRM 2007 web UI, middleware, and connecting CRM to back-end SAP systems. It also discusses customizing the CRM user interface and configuration topics like profitability analysis and actions. The training aims to teach handling the CRM web UI configuration and customization to meet business requirements.

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shammi_manchandani
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© Attribution Non-Commercial (BY-NC)
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61 views

Sap CRM Technical Online Training

The document provides details about an SAP CRM Technical online training course. The course covers topics such as object oriented ABAP, BSP, the CRM 2007 web UI, middleware, and connecting CRM to back-end SAP systems. It also discusses customizing the CRM user interface and configuration topics like profitability analysis and actions. The training aims to teach handling the CRM web UI configuration and customization to meet business requirements.

Uploaded by

shammi_manchandani
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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SAP CRM TECHNICAL ONLINE TRAINING

What is CRM Technical ? Customer relationship management (CRM) is a widely-implemented strategy for managing a companys interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processesprincipally sales activities, but also those formarketing, customer service, and technical support.[1] The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service.

Customer relationship management describes a company-wide business strategy including customer-interface departments as well as other departments.[3] Measuring and valuing customer relationships is critical to implementing this strategy SAP CRM Technical is different from CRM Functional in that this training involves handling the Web UI configuration and customization specifically to suite the requirements of the business Course Details SAP CRM Technical ( Web UI & Middleware )training Details: I. Basics of SAP CRM Basic SAP GUI Navigation Introduction to SAP CRM CRM Functional Overview Master Data Transactional Data

II. Object Oriented ABAP ( OO ABAP ) Classes Methods Inheritance Polymorphism Interfaces Events Exceptions ( Class Level & Method Level ) Building Global Class

III. BSP ( Business Server Pages ) Page Flow Logic MVC ( Model View Controller )

IV. CRM 2007 Web UI Generic Interaction Layer ( Basics ) Business Object Layer Presentation Layer Simple Objects UI Component Development and Enhancement Concepts Views View Sets Custom Controller

V. CRM 2007 Web UI .. ( Continued ) Window Navigation Links Component Interface and Usage of Components Cross Component Navigation Editable Overview Pages Form View Table View Enhancement of Data Model with Application Enhancement Tool ( CRM 7.0 )

VI. CRM 2007 Web UI .. ( Continued ) Component Set Enhancement Set Enhancement of Generic Interaction Layer Component Component Enhancement Examples. Global Data Context Pop up Windows UI Configuration Transaction Launcher.

VII. Profitability Analysis Configuration VIII. Easy Enhancement Workbench. IX. Actions X. BADI XI. Middleware Introduction to CRM Architecture and Middleware Connection to SAP Back-end system to as SAP CRM System CRM Middleware / Administration Console Messaging BDOC. Initial Load Delta Load Request / Data Flow Configuration & Monitoring Custom Data Exchange between CRM and ECC BDOC Extensions.

Should you require any further information please do not hesitate to contact us Contact: [email protected] any queries are always welcomed

Please feel free to mail us for demo session or call @ 9989754807 website URL:http://www.keentechnologies.com

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