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Mechanics of Air

Fahad Farooq's resume provides details of his professional experience working in retail operations, telecommunications customer service, and as a branch manager for a mobile company. It also lists his educational background which includes an MBA and BCOM, as well as various technical trainings. The resume highlights his skills in customer service, sales, operations management, and proficiency in Microsoft Office applications.

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66 views

Mechanics of Air

Fahad Farooq's resume provides details of his professional experience working in retail operations, telecommunications customer service, and as a branch manager for a mobile company. It also lists his educational background which includes an MBA and BCOM, as well as various technical trainings. The resume highlights his skills in customer service, sales, operations management, and proficiency in Microsoft Office applications.

Uploaded by

zohaib_farooq
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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FAHAD FAROOQ

C!(( ) 0321*2+,3-21 E$a.(/ shr0a1h2#$a.('32$ 425s! ) 20+ B(236 17 F'B'Ar!a8 9ara3h.'

CAREER OBJECTIVE

A challenging career in a dynamic and progressive organization, where I can utilize my skills and abilities to there best for personal and professional growth
PROFILE Having 5 years experience in Retail operations sector Hold a !aster "egree in #usiness Administrator $ma%or in !arketing& 'roficient in !( )ffice Applications Ability to forge professional relationship with external and internal customers A confidence team player, who is pro active * self motivated +oung, ambitious, energetic * enthusiastic and can get along with people well Ability to resolve difficult or stressful customer service issues with ease

PROFESSIONAL EXPERIENCE [ JAN 2013 TO JUNE 2013] ,orking for METRO Cash & Carry in -on./ood "ept as Ma%a&!r' "uties are0 (tock ordering and maintaining the optimum stock level in the department Responsible for presentation of products 'rovide optimum customer services 1ontrolling cost and shrinkage /ormulating business strategies to achieve the targets set for the department )rganizing regular Inventory 1ommunication with the #uyer and suppliers regarding stock ordering, forecasting 'lanning !etro post goods and their placement !anaging stock level, receiving orders along with checking inventory and taking corrective measures to prevent losses
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!"ar#$!%#

2isiting !arkets for 'rice Review and competitors3 analysis "eveloping and training employees while keeping them motivated

[ JAN 200: TO

EC

2012] =<ULA4ME T!>#.(! M.((s? as Bra%3h

,orked for I EAS B; <ULA4ME Ma%a&!r' $(tarted as /loor !anager&

"eputed in different cities for special tasks as well $4ahore, (ialkot, 5u%rat& "uties are0 4ooking after branch "aily (ales and "emand 4ooking after "aily branch Issues /orecasting (ales base on previous periods (ales 1ontact (pecial customers for special offers and promotion, service campaign etc /ollow up with the 1ustomers to take feedback on the 1ompany services 6o ensure that all complaints or 7ueries are addressed and are forwarded to the concerned $Internal, 8xternal both& !aintaining "isciplinary 'arameters $(chedule 9 'unctuality 9 "iscipline& !aking weekly and monthly reports of (ales and 1ustomer /ootfall 4ooking after the stock levels on weekly bases !aintaining stock levels !aking plans to achieve weekly, monthly and yearly targets 1onducting weekly * monthly Audit of stocks 1onducting 6raining (essions to keep the (taff update

[SEP 200- TO JUNE 200@] ,orked for T!(!3arA L.$.#!A =T!(!32$' F.r$? in 1ustomer (ervices "ept as a C22rA.%a#2r "uties were0 1ontact prospective customers to sell the company:s products Achieve weekly and monthly targets 1ontact customers and update customer account information Answer incoming customer general in;uiries, complaints etc 1reate various work related re;uests in response to customer ;ueries and needs and follow up until they are realized /ollow up with the 1ustomers to understand if their complaints are resolved or take feedback on the 1ompany services 6o ensure that all phones related complaints are addressed and are forwarded to the concerned
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1oordinating with other departments for rectification and resolution of complaints Responding to all the 8mails at )fficial 1all (ervices Address for statuses, I- Activities, "epartmental 1oordination and <onal 1oordination 'erforming all the I- related Activities such as !I- status, release from #lacklist and /rozen states, activation 9 de.activation of cards 9 !I-

[A"r.( 200- T2 A5& 200-] ,orked for S5"!r %!# $Internet service provider& as C5s#2$!r S!rB.3!s O00.3!r' [J5%! 200, T2 May 200+] ,orked for S.r AAa$C!! I%s#.#5#! 20 T!3h%2(2&y as ass.s#a%3! %!#D2r6 aA$.%.s#ra#2r $6rainee& PROFESSIONAL Tra.%.%&s "one one year diploma program of ORACLE @i from 9ARAC4I UNIVERSIT;' "one 6wo "ays workshop of S!((.%& S6.((s from X#r!!$r!#a.( at <5(ah$!A "one 6wo "ays workshop of C2a3h.%& F2r .$"a3# from X#r!!$r!#a.( at <5(ah$!A "one 6wo "ays workshop of Tra.% Th! Tra.%!r from Th! M!A.5$ at <5(ah$!A "one 6hree days training of O%! C5s#2$!r A# a T.$! from T!(!3arA "one )ne ,eek 6raining C5s#2$!r S!rB.3!s Tra.%.%& from T!(!3arA E UCATION MBA =Mar6!#.%&? =200@? "adabhoy Institute of Higher 8ducation BCOM =Ba3h!(2r 20 C2$$!r3!? =2007? =niversity of >arachi I%#!r$!A.a#! =C2$$!r3!? =2000? 5ovt 5ulshan 1ollege, >arachi
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S'S'C E>a$.%a#.2% =1::@? Hayat.ul.Islam 'ublic (chool TEC4NICAL EUALIFICATION Pa36a&!s !( )ffice ?', @AAA ,indows 6rouble (hooting O"!ra#.%& Sys#!$s !( ,indows B5, BC, !e * ?' PERSONAL INFORMATION /ather3s -ame -ationality "ate of #irth 'lace of #irth !arital (tatus 4anguages (hahid /aroo; 'akistani Duly EFth, EBCE >arachi (ingle =rdu, 8nglish

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