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CB Complain Daily Report 31-03-13

The document appears to be a log of customer complaints and service requests regarding Berger paint dispensers. It includes information like complaint ID, dealer name, complaint date and time, status, closing date, remarks, customer and site details, helpdesk activity details and more. There are multiple open and closed complaints listed with details about the issues reported and actions taken.

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jayesh mehta
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44 views8 pages

CB Complain Daily Report 31-03-13

The document appears to be a log of customer complaints and service requests regarding Berger paint dispensers. It includes information like complaint ID, dealer name, complaint date and time, status, closing date, remarks, customer and site details, helpdesk activity details and more. There are multiple open and closed complaints listed with details about the issues reported and actions taken.

Uploaded by

jayesh mehta
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLS, PDF, TXT or read online on Scribd
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Srl No.

1 2 3 4 5 6 7 8

Bookng ID 83413 88454

Complaint ID

3rd Party ID

Dealer name NEW PATEL COLORBANK KOHINOOR PAINTS & HARDWARE MART

81294 89189 21551 B 2600306848 81257 21597 AGS000000501909 98218 21603 W-13032902 88400 21649 AGS000000506682 83339 21678 AGS000000508720

21611 AGS000000504220 21608 AGS000000503445 21598 AGS000000501991

PRANAMI PAINTS, JAMNAGAR Satyanam Trading PVT. Ltd. SATI Paints, ADAMALI MOHAMADBHAI & SONS UMIYA CORPORATION JAY SHREERAM ELE & H/W, SILAVASSA

Complaint log date & time

Status

Closing Date & time

29.03.2013 10:05 28.03.2013 19:25 28.03.2013 11:38 26.03.2013 09:55 28.03.2013 11:37 28.03.2013 30.03.2013 10:38 30.30.2013 18:36

Closed 30.03.2013 Spares required(Mthr Board- OLD TYPE)Pending for PCB Bottom pad received/ closed 30.03.2013 Pending for Spares(Wipro) closed by 01.04.2013 Closed/ Remote support 28.03.2013 Closed 30.03.2013 Closed/ Remote support 30.03.2013 To be Atteded by 01.04.2013 Pending

Remarks

Customer Case Site ID+ ID Ticket Number*+

Dealer/Organiztion

Site Address

8607 8628 8603 8652 8654

67527 84707 68227 69336 82287

AGS000000315855 AGS000000316929 AGS000000316939 AGS000000319440 AGS000000319617

UTTAM COLORBANK PRITI PAINTS NILESH J. PATEL KOHINOOR PAINTS & HARDWARE MART R K TRADERS

ADISHIV COMPLEX,NR.GIDC, ADISHIV ORNATE 3-C TATA SCH, TAL - DIST - N 2ND FLOOR, HANS ASHIRWAD,, DUM PARMESHWAR SHOPING CENTRE,B/ 33/MUNICIPAL MARKET, G D ROAD,

City

Area/RO/DO Region Asset TypeCustomer Company Serial Number+ Model Name Status*

RAJKOT Surat Surat Ahmedabad Vishnagar

Gujarat Gujarat Gujarat Gujarat GUJARAT

West West West West West

DISPENSER Berger Paints DISPENSER Berger Paints DISPENSER Berger Paints DISPENSER Berger Paints DISPENSER Berger Paints

2570-107842 2570-100465 BT-12 2570-86137 BT-12

Open Open Closed Open Open

Contact Name* Phone Number* Dealer /Custodian Custodian Name Phone LocationType Number

TAT Region Manager Area Manager Engineer

BERGER-CMS 0 Mr. 1.8E+10 Mr. 1.8E+10 BERGER-CMS 0 BERGER-CMS 0

Mr Paresh bhai 9824265057 DATTA BHAI 9375922529 NILESH BHAI 9879584506 LOCAL Mr. Subhashbhai 9426001353 Mehta LOCAL MR.RAJUBHAI 9427682799 PATEL UPCOUNTRY

48 24 8 48

VinayakManurkar ShashankVyas RameshDodiya VinayakManurkar ShashankVyas sunil patil VinayakManurkar ShashankVyas sunil patil VinayakManurkar ShashankVyas JigarKadia VINAYAK MANURKAR SHASHANK Mayank VYAS Sathwara

HelpDesk Activity Request Log / Problem Solution* Details* Create Date

Reported Date*

Web_Reach time

1/21/2013 9:13:58 BELT SNAPPING AM satnam.takhar PROB 21-01-2013 Call logged 09:13:58 by berger 21-01-2013 via mail 09:13:57 1/21/2013 9:23:47 AM satnam.takhar Call forwarded 1/21/2013 2:32:44 Dispenser PM not ashish.chavan working 21-01-2013 Call logged 14:32:44 by BERGER-CMS 21-01-2013 via14:29:00 mail. 1/21/2013 2:40:38 PM sudhir.shinde call forwa 1/21/2013 2:39:28 Colorant PM not replaced ashish.chavan dispensing nossel 21-01-2013 Call valve logged &14:39:28 valve by BERGER-CMS setting 21-01-2013 done via14:32:00 mail. 1/21/2013 2:40:47 PM sudhir.shinde call forwa 1/22/2013 12:09:43 Dispenser PM not satnam.takhar working 22-01-2013 Call logged 12:09:42 by berger 22-01-2013 via mail 12:08:57 1/22/2013 12:28:14 PM nitin.shriyan Call forwarded 1/22/2013 12:52:35 Dispenser PM not satnam.takhar working 22-01-2013 Call logged 12:52:35 by berger 22-01-2013 via mail 12:52:15 1/22/2013 12:56:31 PM nitin.shriyan Call forwarded

Closed Date*

21-01-2013 17:00:00

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