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Front Office Duties

Front office attendants perform various tasks to assist hotel guests during their stay, including receiving reservations, checking guests in and out of rooms, providing tourist information, processing payments, and coordinating other services. Their duties may involve guest reception, operating the switchboard, or serving as an information officer. Front office attendants typically work shifts that include evenings, weekends, and holidays to accommodate guests.

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dianteblakey
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16K views

Front Office Duties

Front office attendants perform various tasks to assist hotel guests during their stay, including receiving reservations, checking guests in and out of rooms, providing tourist information, processing payments, and coordinating other services. Their duties may involve guest reception, operating the switchboard, or serving as an information officer. Front office attendants typically work shifts that include evenings, weekends, and holidays to accommodate guests.

Uploaded by

dianteblakey
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Diante Blakey

22 September 2009

Front Office
Opening- Closing Duties

Hotel and motel front office attendants look after the needs of guests on arrival and during their

stay in a hotel or motel.

Front office attendants may perform the following tasks:

• receive reservations for accommodation from clients, either in person or by telephone, fax

or email

• take guests' details and allocate their rooms

• talk to transport carriers (e.g. airlines, bus companies, rental car agencies) to make travel

arrangements for guests and to find lost luggage

• inform guests about the hotel/motel's facilities, policies and procedures

• provide tourist information to guests

• make reservations for sightseeing tours, restaurants, the cinema and live entertainment

• deal with enquiries and requests from guests

• take messages for guests

• calculate guests' bills and issue receipts upon payment

• arrange accommodation for guests travelling to other destinations

• perform cashier duties, cash travellers cheques and exchange foreign currency

• place guests' possessions in a safe if requested

• coordinate the cleaning of guests' personal laundry, shoe shining and room service

deliveries

• follow in-house procedures to help ensure the security of guests and employees

• perform general secretarial duties, such as preparing correspondence and attending to a

switchboard.

In a small or medium-sized hotel, all of the above duties may be carried out by one person.

However, in an international standard hotel, several attendants may be employed. Each attendant is
allocated a set of specific duties to perform (e.g. one may attend to guest reception, another may

be responsible for the switchboard, while another works as an information officer).

Hotel and motel front office attendants usually work shifts including evenings, weekends and public

holidays.

Opening Task

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