CustodianoftheTwoHolyMosques KingAbdullahBinAbdulazizAlSaud

HisRoyalHighness SalmanBinAbdulazizAlSaud Crown Prince & Deputy Prime Minister MinisterofDefense

HisRoyalHighness MeqranBinAbdulazizAlSaud Second Deputy Prime Minister

Annual Report 2012

Table of Contents
CHAIRMANS STATEMENT GOVERNORS STATEMENT 1. 2. EXECUTIVE SUMMARY THE ICT SECTOR IN THE KINGDOM OF SAUDI ARABIA 2.1 2.2 2.3 2.4 3. 4. 5. 6. Sector Growth and Indicators Regulatory Framework CITC Roles and Responsibilities Motah Award 12 14 16 19 19 27 27 28 29 31 32 36 36 41 45 47 48 7. 9. 10. UNIVERSAL SERVICE FUND (USF) ACCOMPLISHMENTS COMPARED TO THE KINGDOMS NINTH DEVELOPMENT PLAN WORK PROGRAM FOR 2013 Appendix A: Decisions of the Board of Directors Appendix B: Public Consultations Appendix C: Other Activities and Achievements Appendix D: Participation in Meetings and Conferences Appendix E: Licenses Issued Appendix F: CITC Websites Appendix G: Code of Ethics and Professional Conduc Appendix H: CITC Financial Accounts 49 60 62 68 70 70 71 71 77 81 90 91 92 8. STUDIES

APPENDICES

THE CITC BOARD OF DIRECTORS VISION AND MISSION CURRENT SITUATION MAIN ACTIVITIES AND ACHIEVEMENTS 6.1 Promotion of Competition and Sector Development 6.2 Consumer Protection 6.3 Management of Scarce Resources 6.4 Regulatory Environment and Transparency 6.5 Other Achievements

Annual Report 2012

CITC Board of Directors 10

The CITC Board of Directors

H.E.Eng. MohammedJ.Mulla MinisterofCommunications andInformationTechnology(MCIT) Chairman

H.E. Eng. Abdullah A. Al Darrab CITC Governor Deputy Chairman

Mr. Ahmed A. Alabdelaali Ministry of Trade and Industry Member

Mr. Fahad A. Al Dakkan Ministry of Finance Member

Dr. Mohammed A. Suwailem KACST Member

Dr. Asaad S. Abdo Private Sector Member

Mr. Saleh E. Al-Hosaini Private Sector Member

Mr. Abdulrahman S. AlShammari Private Sector Member

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Annual Report 2012

Chairmans Statement
The information and communications technology (ICT) sector has evolved significantly during the period of the Eighth and Ninth Development Plans, especially in the areas of ICT market liberalization, promoting and fostering competition, availability and range of services, and improved efficiency of the ICT infrastructure. Moreover, it has been shown that the deployment and availability of high-quality ICT services at reasonable prices is a significant factor in enabling developing economies to attain higher levels of development. They promote economic and social transformation, stimulate efficiency in all areas of production and service, and are important to achieving a knowledge-based economy and information society. Aware of these facts, the Government of the Custodian of the Two Holy Mosques may God protect him has provided ongoing support for the continuing deployment of ICT services in all parts of the Kingdom, both through overall support of the ICT sector and through a policy of universal access and universal service in remote areas. The 2012 Global Information Technology Report issued by the World Economic Forum and INSEAD ranked the Kingdom as 34th in the global network readiness index, improving from 38th in the previous year. Saudi Arabia also ranked 17th in the global indicator for policy and regulatory environment, improving from 32nd in the previous year. These rankings suggest continuous progress in the ICT sector in the Kingdom.

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The Communications and Information Technology Commission (CITC) has worked diligently since its inception for the advancement of the ICT sector, notably in developing the regulatory tools needed to ensure fair competition, safeguarding the rights of users, addressing complaints, resolving disputes between licensed service providers, enforcing quality of service criteria, undertaking initiatives in all areas of ICT, promoting cyber security, preparing plans for the development of Internet services in the Kingdom, and conducting technical and economic studies to further the development of this important sector. Although this period has seen a remarkable increase in the availability and range of most ICT services, more effort is required to deploy high-speed broadband services through fiber optic networks as they are an important

means to access government services, such as health and education, and they will also have a significant impact on other economic sectors and on the national economy. I am pleased, on behalf of the Board of Directors, to introduce the 2012 Annual Report which reviews the major activities and accomplishments of CITC during the year. I wish to take this opportunity to thank the members of the Board, H.E. the Governor of CITC and all CITC staff for their superb efforts. May God preserve our beloved country, led by the Custodian of the Two Holy Mosques may God protect him and continue to bless us and guide us in all our endeavors.

Eng. Mohamed Jamil A. Mulla Chairman of the Board

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Annual Report 2012

Governors Statement
The information and communications technology (ICT) sector is one of the most important
and dynamic sectors because it contributes to sustainable development in all scientific, cultural and social areas. It has a positive impact on the general population as well as a tangible impact on increasing productivity and growth in all other economic sectors through applications that enhance business performance. Based on these facts, the Government of Saudi Arabia, led by the Custodian of the Two Holy Mosques may God protect him has supported the ICT sector as a vital component of the national economy, not only for its core contributions in the areas of employment and economic diversification, but also for its dynamic and innovative ability to provide extensive forms of products, services and enabling technologies that underpin the development of the Kingdom as a knowledge-based economy in the world market. Since its launch, the ICT sector, with Gods help and guidance and thanks to the continued support of the Government, has achieved impressive growth in infrastructure and in deployment and availability of technology and services. The ICT sector has become a key component in the development of all other sectors as a catalyst for increased efficiency and performance. It should be noted that spending on ICT services reached an estimated SAR 94 billion in 2012 compared to SAR 21 billion in 2002, an average annual growth rate of about 16%. This indicates that all segments of Saudi society individuals, the private sector and government have contributed to and benefited from the significant development in this important sector. The Communications and Information Technology Commission (CITC), which regulates the sector, has implemented many projects and activities related to ICT to further advance this vital sector in 2012. To promote competition and provisioning of services, CITC issued a number of new licenses bringing the total to 292 at the end of 2012 compared to 230 in 2011. To improve the level of ICT services, reduce prices and improve customer care, and foster competi-

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tion and attract investment, CITC has studied the development of the mobile services market in the Kingdom. The study found a need to enlarge the retail and wholesale sales structure in the mobile services market by issuing new licenses for mobile virtual network operators (MVNOs). This will result in improved customer care, more customer choice, innovative services bundles and greater competition at the retail sales level. Accordingly, CITC has taken concrete steps in this direction including drafting an MVNO license, preparing the regulatory framework, and developing eligibility and selection criteria for applicants. It is expected that MVNO licenses will be issued in 2013. Consumer protection is an important element in the development of the ICT sector and CITC has implemented a number of measures to enable consumers to exercise their rights and responsibilities. CITC processed 15,519 complaints in 2012, drafted procedures for dealing with consumer complaints, drafted guidelines for service providers to address complaints, and prepared an integrated plan to develop a system for handling complaints aimed at achieving the highest level of customer satisfaction. In addition, CITC applied international best practices for regulating tariffs for all operators and for developing specific procedures for dealing with the provision of services and promotional offers. CITC also

established an automated system for receiving and following up complaints and launched several campaigns to raise public awareness among users. Voice and broadband Internet services have been provided to 3,421 communities in remote areas which are commercially unprofitable. Two more projects have been awarded covering 690 communities, and additional projects will be tendered in 2013 covering a further 3,417 communities. And, as a result of its efforts to develop the sector, and its pursuit of excellence and leadership, CITC won first place in the Motah award sponsored by King Abdulaziz City for Science and Technology (KACST) for using open source software in providing Saudi domain name services and related infrastructure. I wish to take this opportunity to thank H.E. the Chairman of the Board, the Members of the Board and all CITC staff for their hard work and dedication. Thanks, also, to all those who contributed to the success of the Commission by sharing their expertise, views, opinions, advice and support.

Eng. Abdullah Abdulaziz Al Darrab Governor

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Annual Report 2012

1.Executive Summary
This Report highlights the major activities and achievements of CITC during fiscal year 2012. It reviews the development of the ICT sector and the regulatory environment (Chapter 2), the Members of the Board of Directors (Chapter 3), the vision and mission of CITC (Chapter 4) and the current situation (Chapter 5). Chapters 6, 7 and 8 of the Report cover the key activities, accomplishments and studies during the reporting period, divided into several main streams:

I- Promotion of Competition and Sector Development

Licensing and market liberalization. Mobile virtual network operator (MVNO) services. Licensing the leasing of telecommunications facilities. Licensing digital authentication services. Study of the ICT market. Interconnection Guidelines update. Performance indicators for the ICT services markets. Guidelines on implementation of shared fiber infrastructure. Number portability. Saudi Network Information Center (SaudiNIC). Increasing

readiness for the transition to Internet Protocol version 6 (IPv6). Tahfeez program to develop the ICT sector.

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II. Consumer Protection

User complaints. Violations Committee. Tariff regulation for ICT services. Quality of service. Internet development plan. National Center for Information Security. Electronic system for type approval of ICT equipment. Overseeing

III. Management of Scarce Resources

Spectrum

management and the National Frequency Plan (NFP). Spectrum management system. National Numbering Plan (NNP). IV. Regulatory Environment and Transparency
Review of CITC Statutes. Updating the regulatory environment. Public consultations. Performance indicators for the ICT markets. Status of the IT sector. Media activities.

seasons. Field measurements of the levels of electromagnetic radiation.

telecom services during the Ramadan and Hajj

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Annual Report 2012

V. Universal Service Fund (USF) and Deployment in Unserved Areas

USF Pilot Project and USF Project #2 covering 1,046 communities. USF Projects #3 and #4 covering 2,582 communities. USF Projects #5 and #6 covering 690 communities. USF Projects #7 and #8 covering 3,147 communities. First Special Project. Market study. Study to identify telecom service areas. Service requests for remote areas. Financial activities.

VI. Studies
Internet status in the Kingdom. Restructuring licensing fees. System for tariff regulation of ICT services. Trends in information technology (IT). Extending fiber to the home. Customer satisfaction with the quality of ICT services.

The Report also highlights the accomplishments of CITC during 2012 compared to the objectives of the Ninth Development Plan (Chapter 9) and concludes with a list of programs for 2013 (Chapter 10). The Report includes several appendices: major Board resolutions; public consultations; other CITC activities and achievements; events and meetings; licenses issued; the CITC Code of Professional Conduct and Ethics; and the financial statement for fiscal year 2012.

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2.The ICT Sector in the Kingdom of Saudi Arabia 2-1Sector Growth and Indicators
2-1-1Mobile Telecommunications Market
There were about 53 million mobile subscriptions at the end of 2012 representing a population penetration rate of 181.6%. Prepaid subscriptions constitute the majority (over 86%) of all mobile subscriptions. The number of subscriptions was down from 2011 due to implementation of the new process for updating subscriber data. Service providers deactivated a large number of unidentified SIM cards, affecting both the total number of subscriptions and the penetration rate this year.
Subscrptions (Millions)
60 55 50 45 40 35 30 25 20 15 10 5 0 12% 3 2.5 2001 23% 2.1 2.9 5 32% 7 2.9 3.4 2003 40% 9 4.9 4.3 2004 9.5 4.6 2005 60% 14 15.1 4.6 2006 4.8 2007 5.5 2008 6.1 2009 6.3 2010 6.6 2011 7.3 2012 81% 20 23.6 113% 28 38.7 30.5 138% 36 47.1 45.7 167% 44.8 188% 181.5% 53.7 53 200% 180% 160% 140% 120% 45.3 100% 80% 60% 40% 20% 0%

186% 51.6

2002

Postpaid Subscrptions Total Subscrptions

Prepaid Subscrptions Mobile Penetration (%)

Figure 1: Mobile Services Market Growth (2001-2012)

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Annual Report 2012

2-1-2Fixed Telephony Market

There were about 4.8 million fixed telephone lines at the end of 2012 of which about 3.4 million, or 70%, were residential lines. This represents a household teledensity of about 67.6% and a population teledensity of about 16.4%. The demand for fixed services, especially in major cities, is expected to grow as a result of growing demand for fixed broadband services, especially for fiber optic network (FTTx) services.

5 65.1% 66.7%

80% 69.3% 67.6% 70% 60% 50% 40% 30% 15.8% 15.5% 15.0% 16.2% 16.4% 20% 10% 0% 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Subscrptions (Millions)

56.3%

59.0% 1.1 1.17 3.0 1.03 3.1

1.3 3.3

1.4 3.4

3 1.2 2 2.1 15.2%

3.0

Residential Lines Household Teledensity (%)

Business Lines

Total Subscrptions

Population Teledensity (%)

Figure 2: Fixed Telephone Market Growth (2001-2012)

Note: Population teledensity is calculated by dividing total fixed telephone lines by the population, while household teledensity is calculated by dividing residential lines by the number of households.

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2-1-3Broadband Market
Demand for broadband services has increased significantly in recent years due to the growing need for high-speed services throughout society, especially after the strong support of the Government for high-tech projects requiring good digital infrastructure, as well as the increase in e-government transactions. Also contributing is the increase in Internet usage in the Kingdom brought about in part by hundreds of thousands of programs downloaded to smart devices. These programs include social networking, business applications, word processing, chat programs, security tools, games and many others. Broadband services are currently provided by both fixed and mobile networks.
2.5 2.54 1.95 2.0 1.74 1.44 0.2 0.55 0.3 33%
40.8%

50%

40%

Subscrptions (Millions)

1.5 1.04 1.0 0.62 0.5 0.22 0.03 0.06 0.60 4.8 2005 2006 2007 2008 1.00

30%

27.3%

1.87 1.30 1.49 1.56

20%

10%

2-1-3-1Fixed Broadband Services

Fixed broadband subscriptions including Digital Subscriber Line (DSL), fixed wireless (WiMAX), fiber optics (FTTx) and other fixed lines have grown to about 2.54 million at the end of 2012. The fixed broadband household penetration rate was about 40.8%.

0 2004

0% 2009 2010 2011 2012

Fixed Wireless Subscriptions Leased lines + FTTx Total Fixed Broadband Subscriptions Household Penetration (%)

ADSL Subscriptions

Figure 3: Fixed Broadband Market Growth (2004-2012)

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Penetration (%)

Annual Report 2012

2-1-3-2Mobile Broadband Services

Total mobile broadband subscriptions reached 12.28 million at the end of 2012 representing a population penetration rate of about 42.1%. This includes both voice and data-only subscriptions. It should be noted that the increasing prevalence of smart phones has led to the rise in users in recent years.
15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 0 7.06 50% 42.1% 39.6% 40%

Subscrptions (Millions)

8.06

30%

20% 9.7% 4.9% 0.2% 2007 1.1% 2008 1.31 2009 2.70 2010 10% 4.28 4.22 0% 2011 2012

Dedicated Mobile Data Subscriptions Standard Mobile Subscriptions Total Mobile Broadband Subscriptions Mobile BB Teledensity (of population)

Figure 4: Mobile Broadband Market Growth (2007-2012)

Note: The figures were adjusted based on an audit and anyalysis of inputs and application of a new calculation methodology.

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Penetration (%)

2-1-4Internet Services Market

There were about 15.8 million Internet users in the Kingdom at the end of 2012 representing a population penetration rate of about 54.1% compared to 5% in 2001. CITC estimates and field surveys indicate that there are about three users per fixed broadband subscription, both residential and business. There is also more than one user per mobile broadband subscription. Further, a number of users have both fixed and mobile subscriptions. It is expected that the demand for Internet services will increase significantly in the next few years due to the availability of fiber optic (FTTx) networks at very high speeds (especially in large cities), growing Internet content, and the spread of handheld smart devices and applications.
16 14 12 10 30% 8 6 4 2 0 5% 1.0 2001 6% 1.4 2002 8% 13% 4.8 10% 2.4 2004 3.0 2005 2006 2007 2008 2009 2010 2011 2012 0% 20% 9.3 36% 38% 11.4 10.3 30% 47.5% 41% 54.1% 15.8 13.6 40% 50% 60%

7.6

20%

10%

1.8 2003

Internet Users (Millions)

Internet Penetration (%)

Figure 5: Internet Market Growth (2001-2012)

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Annual Report 2012

2-1-5Telecom Services Sector Revenues

Telecom services revenues from operations in Saudi Arabia have been growing at an average annual rate of about 12% over the last ten years, increasing to about SAR 71 billion in 2012. Mobile services revenues represent about 78% of all telecom sector revenues, with fixed and data services accounting for the remaining 22%. In addition to revenues from the domestic market, investments by Saudi telecom companies in foreign markets have led to rapid growth of revenues for the sector from foreign operations, from SAR 455 million in 2007 to about SAR 18.7 billion in 2012. Total telecom services revenues from domestic and foreign operations were about SAR 90 billion.
100 66 61 52.5 49.2 9.5 38 27 30 34 33.2 43 49.2 38 52.5
45.11 52.42 55.91

71 18.7

90 80 70 60 50 40 30 20

18.2 16.6 61 66

14.5

20 8 11.8 2001

24 12.9 10.6 2002

39

17.7 9.5 2003

20.9

25.2

28.5

9.6 2004

9 2005

9.8 2006

9.3 2007

11.2 2008

13.5 2009

15.5 2010

13.3 2011

15.1 2012

10 0

Fixed and Data Foreign Investment Revenue

In-Kingdom Revenue Only Wireless

Figure 6: Telecom Sector Revenues (2001 - 2012)

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2-1-6Spending on ICT Services

CITC estimates that spending on ICT services was about SAR 94 billion in 2012 compared to SAR 21 billion in 2002, an average annual growth rate of about 16%. The spending on information technology (IT) was around 30% of the total, mostly concentrated on hardware and IT services. The spending on ICT products and services is expected to grow by more than 10% in 2013 driven mainly by large investments by government and the private sector and by expected strong growth in demand for the latest technologies, cyber security software and interactive applications. All of this will result in growth of direct investment and support services in the sector. The ICT market in the Kingdom is the largest in the Middle East in terms of capital value and volume of spending, and it accounts for more than 70% of the GCC ICT market. Capital investment in the past ten years has exceeded SAR 135 billion.
90 80 70 60 50 40 30 20 10 0 18 13.5 4.5 2001 21 15.7 16% 5.2 2002 23.4 17.6 12% 5.8 2003 28 21 20% 7 2004 27 29% 9 2005 36 33.6 33% 14.4 2006 48 49 42 60 51.1 52.5 57.8 61 70 73 75 82.5 94
100%

90% 80% 70% 60% 50% 40% 30% 20% 10 0%

25% 18 2007

21 17% 2008

21.9 4% 2009

22.5 3% 2010

24.8 10% 2011

33 16% 2012

Total Spending IT

Annual Growth Telecom

Figure 7: Spending on ICT Services

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Annual Report 2012

2-1-7International Internet Bandwidth

The total capacity for international Internet connectivity in 2012 was about 556 gigabits per second (Gbits/s) compared to 318 Gbits/s in 2010.
600 500 400 300 200 100 0

Gbits/s

556 318 2010 440 2011 2012

contribution to the national gross domestic product (GDP). This has been the result of liberalizing the ICT sector and opening the markets to competition, which in turn has attracted investment and growth of the sector. Besides its own direct contribution to the GDP, the ICT sector also has the indirect effect of increasing the efficiency of other economic sectors. According to CITC estimates, the direct contribution to the GDP in 2012 was about 2.75% compared to 4.4% in 2007. The indirect contribution has been increasing over the past three years. The decrease in the direct contribution is the result of higher oil prices and production rates. If, however, the oil and mining sector components of the GDP are excluded, it is estimated that the ICT contribution to the national GDP was 7% in 2012. In addition, huge investments in infrastructure and networks, particularly for broadband services, will increase the contribution of the ICT sector to the GDP. Studies show that there is a direct correlation between the availability of broadband services and the rate of growth in the GDP. It is estimated that a 10% increase in the availability of broadband services could result in growth in the GDP of about 1.3%.

International Internet Bandwidth

Figure 8: International Internet Bandwidth

2-1-8 ICT Contribution to the National GDP

The growth of capital investments and the development and expansion of ICT networks have led to a significant increase in the

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2-2Regulatory Framework
CITC is responsible for regulating the ICT sector in the Kingdom. The Telecom Act, enacted in 2001, and its Bylaws, issued in 2002, provide the basis for the regulatory framework. The Act lists a number of objectives for CITC including: to provide advanced and adequate telecommunications services at affordable prices; to ensure creation of a favorable atmosphere to promote and encourage fair competition; to ensure effective usage of frequencies; to ensure transfer and migration of telecommunications technology to keep pace with its development; to ensure clarity and transparency of procedures; to ensure the principles of equality and non-discrimination; and to safeguard the public interest and the interests of users and investors. The CITC Ordinance, issued in 2001, was amended in 2003 and defines the mandate, functions, governance, and administrative and financial independence of CITC. The Rules of Procedures detail the steps which operators and CITC must follow for timely resolution of issues that fall within the framework of the relationship among the various parties. In fulfilling its objectives, the current agenda of CITC includes the enhancement of a fair and equitable competitive environment such that the ICT sector can be further liberalized. This encourages licensed service providers to roll out advanced network infrastructures including broadband, offer new services, provide network redundancy in case of malfunctions and emergencies, and ensure universal availability of ICT services throughout the Kingdom.

2-3CITC Roles and Responsibilities

CITC is committed to clarity and transparency and to the principles of fairness and balance among all stakeholders: service providers; investors; government; and individual and institutional users. CITC also strives to implement the strategy and sector policy adopted by the Ministry of Communications and Information Technology (MCIT). The most important roles of CITC, as the ICT regulator and catalyst for the development of information technology, include:
Implementing

the policies, plans and programs adopted for development of the ICT sector. Issuing the necessary licenses for the provision of ICT services. Protecting the interests of users of ICT services including the Internet. Ensuring that service providers and users perform their roles, taking into account the public interest. Establishing the basis for telecom services tariff regulation as appropriate for the level of competition. Establishing policies related to universal access/universal service. Encouraging reliance on market forces for the provision of ICT services. Attracting investment and promoting the provision of highquality services at affordable prices in all regions of the Kingdom. Effectively managing the frequency spectrum and striving to

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Annual Report 2012

achieve optimal use of this limited resource. Developing, managing and maintaining the National Frequency Plan. Developing, managing and maintaining the National Numbering Plan. Encouraging modernization of networks and services and promoting research and development, technology transfer and local enterprises. Coordinating and participating in e-government and e-commerce programs. Encouraging investment in ICT services and manufacturing.

2-4Motah Award
CITC, represented by the IT Services department, participated in the workshop for the Motah Award, sponsored by King Abdulaziz City for Science and Technology (KACST), to advance competitive business practices and the objectives of the national program on Free/Open Source Software Technologies (FOSST). This award aims to encourage the adoption and use of FOSST by bringing together researchers, developers and users to share their experiences and contribute to FOSST initiatives in the region and the world. CITC won first place in the category of use in the public and private sectors for its use of open source software in providing Saudi domain name services and related infrastructure.

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3.The CITC Board of Directors

The Board of Directors is the highest governing body of CITC and oversees its administration, the conduct of its affairs, and the development and implementation of its general policies. The Board is chaired by His Excellency the Minister of Communications and Information Technology, Eng. Mohammed J. Mulla. During the year, the CITC Board members were:
H.E. Eng. Abdullah A. Al Darrab, CITC Governor Mr. Fahad A. Al-Dakkan, Ministry of Finance Dr. Mohammed A. Suwailem, KACST Dr. Asaad S. Abdo, Private Sector Mr. Saleh E. Al-Hosaini, Private Sector Mr. Abdulrahman S. AlShammari, Private Sector

Deputy Chairman Member Member Member Member Member Member

Mr. Ahmed A. Alabdelaali, Ministry of Trade and Industry

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Annual Report 2012

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CITCs new Headquarters in Al-Nakheel, Riaydh.

4.Vision and Mission

Vision:
Universally available, high quality and affordable communications and information technology services

Mission:
Provide a fair, clear and transparent regulatory environment to promote competition,

and safeguard public interest and stakeholder rights. Enable universal availability of advanced ICT services and optimize utilization of scarce resources. Increase ICT awareness and usage to enhance national efficiency and productivity. Build a professional and motivated CITC team.

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Annual Report 2012

5.Current Situation 5-1Organizational Structure

Since its inception, CITC has played a key role in liberalizing this important economic sector and has created an attractive environment for investment based on its objectives of clarity and transparency and on its principles of equality and non-discrimination. CITC has gone through various phases of prioritization. The initial focus was to liberalize the mobile and data markets, then to issue key licenses and assist new licensees to overcome any obstacles to launching their services on a commercial basis. Each phase required great effort and attention to detail. However, it became appropriate for CITC to reassess its future direction to focus more on how to protect users, address important issues such as the deployment of broadband infrastructure and associated services, and monitor the ICT markets for an effective competitive environment. With an increasing number of licensees operating in the Kingdom, the focus also needed to shift to managing increasing competitive intensity and to resolving disputes between the service providers and between the service providers and their subscribers. CITC also needed to increase its focus on further reduction of prices for provisioning quality services, introducing modern technology, and ensuring universal availability of basic telecom and broadband services in commercially unprofitable areas. In order to achieve its new focus as described above, and to keep in line with future trends in the rapidly growing and changing ICT markets, CITC studied how best to organize for these challenges. A new organizational structure was developed and then approved by the Board in 2011. The new CITC organization is shown below.

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Human Resources & Development ICT Promotion Operational Security Financial Planning Applications & IT Support

IT Services

Purchasing Networks & Systems

IT Affairs

Finance & Administration Affairs

Financial Accounts Spectrum IT Support

National Center for Info Security

Revenue Assurance Internet Studies

Support Services SaudiNIC Internet Services

Records Management Center Filtering Strategic Planning Projects & Planning Legal Support & Follow-up Internal Processes & Improvement Violations Committee Decision Follow-up Decision Implementation Follow-up Legal Counsel Governors Office Decision Drafting Project Management Office Governors Communications Follow-up Office Violations Committee Support

Legal Affairs

Legal Services

Competition & Legal Affairs

Economic Studies

Economics & Market Studies

Universal Service Fund

International Affairs Public Relations & Media E-Government National Committee for Information Society Advisors CITC Office, Makkah Region

Market Studies

Executive Committee

Consumer Complaints

Consumer Affairs

Competition Affairs

Consumer Protection

Board Secretary

Service Provider Affairs

ICT Services LIcensing

Service Provider & Licensing Affairs

Dispute Resolution

The Governor

Board of Directors

Disaster Recovery Technical Standards & Type Approval National Numbering Plan Management Technical Assistance Technical Support Technical Studies & Technology Watch Frequency Planning

Technical Standards & Numbering Frequency Planning & Allocation

Technical Affairs Technical & Spectrum Affairs

Violations Committee Internal Auditor

CITC Office, Eastern Region

Frequency Allocation

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Frequency Monitoring

Spectrum Monitoring

Frequency Spectrum Affairs

Field Inspections

Frequency Licensing

Annual Report 2012

5-2Manpower
CITC strives to attract the qualified and professional work force it needs to execute its mission and attain the goals for which it was established. It maintains a stimulating and highly productive work environment. The total number of staff at the end of 2012 was 345 of which 96.2% were Saudis. The professional staff (engineers, IT specialists, technicians, and financial and legal specialists) exceeded 60% of the total. CITC has developed a Code of Conduct for its employees in order to ensure that the rights of all stakeholders are respected and that they are treated courteously, fairly, impartially and in confidence; to establish the principles and values of the work environment; to safeguard against conflicts of interest; and to protect against misuse of authority. Excerpts from the Code of Conduct are published on the CITC website and reproduced in Appendix G of this Report. CITC awarded a contract for the construction of a new headquarters building in the West Nakheel District of Riyadh to a Saudi company, with an implementation period of 37 months beginning in 2009. The land area is 50,000 square meters and the floor space will be 88,500 square meters consisting of the following:
The

5-3Buildings
CITC currently does not own any buildings. CITC leases its headquarters building along with two separate buildings in Riyadh, one each for the Frequency Spectrum department and for the Universal Service Fund. It also utilizes a fourth building that is owned by MCIT in Riyadh to accommodate some employees. CITC has two branches, one in Jeddah in Makkah Province and the other in Al Khobar in Eastern Province. Both of these buildings are also leased.

main building comprising 14 stories, a ground floor and two floors of underground parking. There will be a dedicated customer service and visitor center consolidating all services. A conference center accommodating about 400 people, equipped with the latest audiovisual technologies and a live translation system. A technical building housing plants, an instrument calibration lab, an integrated information center and the Center for Information Security. A digital certification center. Parking for staff and visitors accommodating over 500 vehicles. Building facilities and support services. Work is underway to furnish and equip the building, and the move-in date is expected to be in the third quarter of 2013. CITC has procured two plots of land, one each in Jeddah and Dammam, to establish two permanent branch buildings and has also purchased a number of plots in various parts of the Kingdom to establish spectrum monitoring stations. Further, a space of 1,000 square meters was allocated in Mena to enable CITC to monitor telecommunications performance during the pilgrimage seasons.

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5-4Electronic Readiness
CITC has been building the internal infrastructure needed to carry out its duties. The following was accomplished during 2012:
Completed implementation of the Enterprise Resource Plan-

Designed

ning (ERP) system for all administrative, financial and budget control activities, thereby progressing conversion to a paperless environment. CITC received over 27,000 transactions and initiated over 25,000. Developed an automated system for entry and archiving of documents related to violations, ensuring completeness and review by experts before submission to the Violations Committee for their consideration and action. Designed and implemented a registration system for wireless devices for the purpose of Customs clearance. Designed and implemented an amateur radio exam system to allow applicants to register, obtain an invoice, pay entry fees and select the place and date of the test. The system also allows the test to be taken electronically at the place and date specified.

and developed an online web interface and linked it to the main database for marine licenses to provide an electronic data query service of wireless devices for marine licenses. Developed a Threat Management System for information security of monitored networks. Participants send records to the National Center for Information Security over an encrypted link. The records are then immediately decoded and analyzed to determine the likelihood of threats. Prepared a plan to automate project management procedures and monthly reports to Management.

5-5Internal Audit Department

The Internal Audit department has developed an internal audit plan for the new organizational structure that is prioritized based on risk assessments. They completed three planned internal audits, issued final reports and followed up to ensure implementation of the recommendations.

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Annual Report 2012

6.Main Activities and Achievements 6-1Promotion of Competition and Sector Development

6-1-1Licensing and Market Liberalization
CITC continued its activities to promote competition by issuing new licenses for a number of different services and terminating others. The total number of licenses issued was 292 at the end of 2012. They are listed in Appendix E. CITC continued to monitor the compliance of facilities-based fixed, mobile and data service providers with their license obligations and commitments, including network rollout and coverage. CITC therefore concluded that there is a need to enlarge the retail and wholesale sales structure in the mobile services market by issuing new licenses for MVNOs. This will result in improved customer care, more customer choice, innovative services bundles and greater competition at the retail sales level. It will benefit both facilities-based service providers (FBPs) and MVNOs. While the FBPs will lose some market share to the MVNOs, those FBPs that host MVNOs will attract new and valuable traffic to their networks, realizing higher revenues from wholesale services without incurring the costs of acquiring subscribers. The following was accomplished during 2012:
A

6-1-2Mobile Virtual Network Operator (MVNO) Services

With a view to improving the level of ICT services, reducing prices and improving customer care, increasing job opportunities for Saudis, fostering competition and attracting investment, and increasing the contribution of the sector to the GDP, CITC prepared a study of the development of the mobile services market in the Kingdom. The study found a relatively low quality of service as rated by subscribers, minimal options for users among the three licensed service providers, and fewer available alternatives than would be expected for a market of 28 million people.

public consultation to obtain the comments of all stakeholders and the general public. This included drafts of the MVNO license, the regulatory framework, and eligibility and selection criteria for applicants. Review and analysis of the comments and finalization of the documents. Coordination with the Ministry of Finance regarding license fees, in accordance with Council of Ministers Decision 9, dated 18/01/1431H, and final approval of the fee structure.

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A draft application for MVNO licenses will be submitted to the Board for approval. An announcement will then be made to attract and evaluate proposals for licenses.

6-1-3Licensing the Leasing of Telecommunications Facilities

CITC prepared a study on awarding licenses for leasing surplus telecommunications facilities (fiber optic cables and towers) owned by public utilities companies such as electricity, water and railways. Leasing of the surplus facilities would be offered to the currently licensed facilities-based ICT service providers. The study, which included evaluating the financial benefits to the surplus facilities providers, has been approved by the Board and is being coordinated with the Ministry of Finance for approval to proceed with licensing. This will foster the optimal use of telecom infrastructure in the Kingdom, leading to reduced service provisioning costs and enhancing the deployment of services, especially in remote areas.

tion Center at the Ministry of Communications and Information Technology (MCIT). The project aims to promote competition and to encourage the use of electronic services and electronic signatures which will facilitate transactions at the local and international levels; build confidence in validating and authenticating transactions, e-signatures and e-records; and remove barriers to completing these transactions. The license application document has been sent to MCIT for approval before being distributed to interested parties.

6-1-5Study of the ICT Market in the Kingdom

This project aims to provide quantitative and qualitative analysis of the overall status of the ICT sector in the Kingdom for the years 2013 to 2015. The focus is primarily on the ICT markets, investments, consumer behavior and use of technology, level of use of computers and the Internet, level of satisfaction with services, and barriers to use of the Internet. The principal outputs of the project will include:
Accurate and reliable data on the ICT services markets in the

6-1-4Licensing Digital Authentication Services in the Kingdom

CITC prepared terms and conditions as well as license obligations for the provision of digital authentication services in the Kingdom to enable licensed companies to issue certificates of digital authentication through the National Digital Authentica-

Kingdom for use inside and outside CITC.

Key recommendations and their expected impact on the de-

velopment of the markets. A request for proposal was issued, proposals from competing universities were evaluated, a winning university was selected, and the project is presently underway.

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6-1-6Interconnection Guidelines Update

CITC has undertaken a project to update the Interconnection Guidelines originally issued under Decision 25/1424, dated 23/09/1424H. The aim is to ensure technology neutrality in the transition to next generation networks, incorporate a number of new interconnection services to stimulate competition, and reflect the reality of the current markets. The following elements of the project were completed in 2012:
Draft of updated Interconnection Guidelines. Draft of Guidelines for Access to Physical Facilities. Public consultation documents for both Guidelines. Knowledge transfer to CITC staff.

6-1-7Performance Indicators for the ICT Services Markets

In order to monitor the ICT sector in the Kingdom and the performance of the licensees, CITC publishes a comprehensive quarterly report on performance indicators for the ICT services markets. The indicators are calculated based on data provided by the licensed service providers. The indicators were prepared and published at the end of each quarter of 2012, and this will continue in the future.

6-1-8Guidelines on Implementation of Shared Fiber Infrastructure

CITC has undertaken a project to issue guidelines covering many of the technical and commercial aspects for service providers to implement shared fiber optic network infrastructure in cities and on highways. The document recommends typical technical standards for excavation and construction in trenches, as well as procedures for sharing the infrastructure among service providers. A draft has been prepared and is being coordinated with the Ministry of Municipal and Rural Affairs (MOMRA) to incorporate their views. It will then be considered for adoption and action.

Work is currently underway to undertake the public consultation. This will be followed by analysis of the comments received and finalization and approval of the Guidelines documents.

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6-1-9Number Portability
CITC is developing unified guidelines for number portability, including fixed number portability (FNP) and an update to mobile number portability (MNP). The guidelines address technical issues, cost elements, cost recovery and distribution, financial planning principles, service provider obligations, comprehensive procedures including time frames, and dispute resolution. Work has also been conducted on improving the mechanisms and procedures for number portability. In this regard, draft guidelines for FNP and MNP have been completed and work is underway on finalizing them for approval and release. In the area of managing mobile number portability, CITC monitors the actions of the service providers, oversees the number portability database, ensures the effectiveness of the number portability procedures, assures that the operators conform to the procedures, works to resolve user complaints (around 4,000 in 2012) and resolves disputes between the operators. There were 25,275 number portability transfers in 2012.

6-1-10Saudi Network Information Center (SaudiNIC)

SaudiNIC continued its activities in registering and administering Internet domain names. SaudiNIC has also approved a number of important additions to the services provided to users through the electronic services portal which will allow users greater flexibility and speed. The following are the major accomplishments during 2012:
Undertook a project to market Saudi domain names, especial-

ly among important entities, in order to increase registration. The methodology was to communicate with the appropriate personnel and explain the benefits. Implemented the process for updating registration data of domain names. Implemented a procedure to allow the registrants administrative contact, based on a request from SaudiNIC, to submit additional required information and documents related to a registered domain name so that they are provided in the manner and format and within the time frame specified by SaudiNIC. Implemented new releases of the SaudiNIC website and eservices portal containing several important enhancements of the infrastructure, appearance and content, all aimed at improving the user experience and facilitating receipt of information online. Received 10,177 applications for new domain name registration. Modified the registration information on 3,674 domain names and changed the registrant identity on 466.

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Annual Report 2012

Created 4,272 new accounts. Provided comments on the ICANN document on dealing with

similar characters in internationalized domain names (IDNs), as well as the IETF document on handling IDNs. Undertook a comprehensive study on the requirements for the adoption of the EPP protocol (a standard method for exchanging messages between service centers and agents) in the SaudiNIC systems. This included review of all related standards documents and the experiences of similar bodies, building a test platform, and verifying compatibility with other systems. Linked with the Yesser Government Service Bus (GSB). The first application was to link with Department of Commerce systems for the purpose of verifying business records. Work is underway on the second phase of deploying SaudiNIC services over the GSB.

6-1-11Increasing Readiness for the Transition to Internet Protocol version 6 (IPv6)

Due to rapid developments in uses of the Internet, the large increase in IP-based networks, and the consumption of over 90% of the available addresses within the currently used IPv4, CITC continued its efforts to increase the readiness in the Kingdom for the transition to IPv6. IPv6 will provide a huge number of IP addresses to meet present and future requirements. The following are the major accomplishments during 2012:
Held the 11th and 12th meetings of the IPv6 Working Group. Conducted

two training programs on IPv6 in collaboration with the Middle East Network Operators Group (MENOG) and the RIPE NCC Regional Internet Registry. Published the code of the CITC program IPv6 Tunnel Broker on the Internet as open source software. CITC developed this program in order to provide free IPv6 connectivity to Internet users in the Kingdom. Linked the Yesser services bus to the CITC IPv6 test lab. Increased the number of Saudi entities with IPv6 addresses to 35.

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6-1-12Tahfeez Program to Develop the ICT Sector

CITC has undertaken the Tahfeez program to develop the ICT sector in Saudi Arabia. It focuses on key enabling factors and encourages local ICT companies to increase their competitiveness and maturity level. The program aims to support the growth of a national ICT industry and reduce dependence on imported products and services. A long-term goal is to establish national ICT champions that will drive growth and employment in the sector. The following elements of the program were completed in 2012:
Developed and launched the ICT company directory (ictdirecto-

6-2Consumer Protection
6-2-1User Complaints
In fulfilling its responsibilities regarding consumer protection, CITC handled 15,519 complaints in 2012, representing 0.026% of the total number of subscribers to fixed and mobile services. Most complaints pertained to billing, nuisance calls, quality of service, disconnection of service, mobile number portability (MNP) and service interruptions. In order to achieve the highest levels of satisfaction in the areas of user complaints, consumer protection and consumer rights, CITC completed the following in 2012:
An

ry.sa) which lists and classifies local ICT companies. More than 60 companies are now listed. Received and reviewed applications from more than 130 companies, then evaluated more than 50 promising local companies. Analyzed the major impediments to the growth of smalland medium-sized ICT enterprises in the Kingdom. Provided consultative support to eight selected companies. Organized and implemented a specialized training program for more than 50 leading figures in selected companies on topics of importance to the running of their businesses. Provided a specialized consultation team to support the development of business strategies for four of the most promising companies and to develop customized solutions for them.

international benchmarking study on outsourcing to address user complaints. Draft procedures on dealing with user complaints. Draft guidelines for service providers on dealing with user complaints. An integrated plan to improve the complaint handling system.

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6-2-2Violations Committee
The CITC Violations Committee investigated and decided on 2,526 alleged violations. Most were related to cable cuts, making illegal calls, selling unapproved ICT equipment, illegally selling prepaid SIM cards without proper identification, and unapproved promotional offers and packages, in addition to violations related to telecom license terms and conditions, number portability and others.

6-2-4Quality of Service
In order to protect consumer rights and ensure high quality ICT services, CITC conducted a comprehensive analysis of all the quarterly technical reports submitted by the service providers. CITC maintained a continuous review and follow-up process with the service providers to improve the quality of their services in accordance with Decision 229/1430. In addition, CITC carried out field testing to ensure that quality of service was maintained during certain promotional offers.

6-2-3Tariff Regulation for ICT Services

In order to protect consumer rights and promote fair competition, CITC aims to implement best practices in tariff regulation for all operators and in developing specific procedures for dealing with service offerings. CITC is working on improving procedures in line with the interests of the markets and the stakeholders. In this regard, CITC introduced a notification system for local retail promotional offers on mobile networks, allowing the service provider to launch the promotion immediately after the notice and without the need for prior approval. CITC received 133 such notices in 2012 along with 154 requests for approval of tariffs and promotions from all operators.

6-2-5Internet Development Plan

CITC has undertaken a project to prepare an action plan for the development of Internet services in the Kingdom over a threeyear period (2013 to 2015). The project has the following phases: (1) Internet status assessment; (2) benchmark best practices and trends; (3) Internet resiliency report; (4) gap analysis; (5) Internet development plan; and (6) Internet development roadmap and three-year work program. All phases of the project and their respective outcomes were completed in 2012. A website (internet.sa) was developed and transferred to a state-of-the-art environment and infrastructure. A tool was developed to show the routes of inbound international Internet connections and how to link with international service providers.

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6-2-6National Center for Information Security

CITC continued its efforts through the National Center for Information Security (CERT-SA) to enhance cyber security, provide a healthy environment for electronic transactions, and attract foreign investors to the IT industry in the Kingdom. The following are the major accomplishments in 2012:
Provided

6-2-7Electronic System for Type Approval of ICT Equipment

CITC has undertaken a project to develop an electronic system for type approval of ICT equipment and to create a database of approved equipment. The system will support domestic and foreign submission of applications electronically through an Internet portal. In addition, the system will support requests for approval to import equipment, link to the Customs system, and fully automate the processes. The following are the major accomplishments during 2012:
Developed

technical support to the Bureau of Investigation and Prosecution and local police in 17 criminal cases, including analysis of electronic evidence and reports to the legal teams. Coordinated with social networking companies, such as Twitter and Facebook, to delete 48 hacked accounts. Published 88 security news items, as well as 50 security alerts and warnings, on the CERT-SA website. Sent 148 notifications of detected infections to organizations connected to the Instant Monitoring System. Sent 141 alerts to organizations connected to the Threat Management System.

the first phase of the system related to equipment type approval. Conducted a number of system integration tests with other CITC systems. Work is currently underway on completion of system development and linking with internal and external entities, particularly Customs.

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6-2-8Overseeing Telecom Services during the Ramadan and Hajj Seasons

In order to fulfill its responsibility to ensure the provision of high quality telecom services to pilgrims, CITC formed a task force of experts to monitor the performance of telecom services in Makkah, Madinah and the Holy Places during the Ramadan and Hajj pilgrimage seasons. Major activities are listed in Appendix C.6.

Completed

6-2-9Field Measurements of the Levels of Electromagnetic Radiation

In cooperation with leading academic and research institutions in the Kingdom, CITC has undertaken a program to monitor the conformity of service providers with regulations on electromagnetic radiation from wireless base stations. Field measurements have been conducted at a number of sites to determine the level of human exposure to radio frequency emissions. The following are the major accomplishments during 2012:
Completed

measurements of the 1st group in the 5th phase of the project, consisting of 45 sites in the Madinah area in collaboration with Taibah University. Completed measurements of the 1st group in the 6th phase of the project, consisting of 122 sites in Central Region in collaboration with Imam Muhammad ibn Saud Islamic University. Completed measurements of the 1st group in the 7th phase of the project, consisting of 147 sites in Western Region in collaboration with Umm Al-Qura University. Completed updating the technical information on the operators mobile radio stations which is done periodically to verify compliance with CITC regulations. All measurements to date indicate that radiation levels are about 100 times below allowable levels per international standards.

measurements of the 2nd and 3rd groups in the 4th phase of the project, consisting of 274 sites in the Kingdom in collaboration with King Fahd University of Petroleum and Minerals.

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6-3Management of Scarce Resources

6-3-1Spectrum Management and the National Frequency Plan
The National Frequency Plan (NFP) was approved by the Council of Ministers in Resolution No. 61, dated 02/03/1429H (10/03/2008). The NFP defines the allocation of frequency bands for different radio services and user categories to meet the needs of radio spectrum users in the Kingdom in line with international practices. The NFP went into effect on 02/05/1429H with an implementation schedule divided into two-, three- and five-year time frames. The following are the percentages of the frequencies that have been vacated at the end of 2012.
Assignment level Kingdom-wide Clearance % 45.36% 20.03% 96.67% 96.86% 0.74% 65.12% 24.84% 11.64% 15.75% 12.04% 17.06% 13.33%

Frequencies to be vacated within two years

Province-wide City-wide Specific locations Kingdom-wide

Frequencies to be vacated within three years

Province-wide City-wide Specific locations Kingdom-wide

It is evident from the table that there has been a significant delay in the execution of the Plan compared to the target. This is due to the unresponsiveness of some government agencies in implementing their parts of the Plan. CITC will continue to follow up the NFP implementation and require that frequency allocations not compatible with the Plan be vacated in line with the NFP. A project was launched to introduce electronic spectrum services via the Internet. This involves upgrading the website for receipt of service requests for frequency allocation and licenses and upgrading the infrastructure of the spectrum management and licensing system. It is currently under implementation. CITC continued to undertake other activities in the area of spectrum management as described in Appendix C.1.

Frequencies to be vacated within five years

Province-wide City-wide Specific locations

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6-3-2Spectrum Management System

CITC has undertaken a project to update the spectrum management system. This includes using state-of-the art technology and international best practices for management and allocation of frequencies; coordination at the local, regional and international levels; control of frequency interference and unauthorized transmissions; a field inspection system; and a type approval laboratory. CITC has prepared the technical specifications and tendered the project. Bids are under evaluation. The next steps are to award the project and begin implementation.

In the area of managing the NNP, applications for numbers and codes submitted by service providers and other agencies were reviewed and decided. CITC also coordinated with the International Telecommunication Union (ITU) on numbering for wireless networks. The following are some of the major activities during 2012:
Studied and decided applications for allocations from service

6-3-3National Numbering Plan

In line with the CITC objective to update the National Numbering Plan (NNP) to keep pace with future growth requirements and to provide the flexibility to accommodate new technologies and services, an updated NNP was approved by the Board in Decision 5/96 dated 23/09/1432H. CITC has coordinated with the licensed service providers and agreed on a suitable timetable for implementation of the Plan. Conversion of the geographic zone codes is to be completed by the end of 1434H.

providers and other agencies. Allocated five short codes to government agencies. Allocated 17 unified SMS codes for charitable donations and six unified SMS codes for government and other agencies.

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6-4Regulatory Environment and Transparency

6-4-1Review of CITC Statutes
CITC has undertaken a comprehensive review of its Statutes in light of its current mandate. A draft of proposed changes to the Telecommunications Act has been submitted to the Council of Ministers for its review and approval in line with the applicable procedures. Prepared a plan for the automation of project management procedures and monthly reports. Developed internal procedures and methodology for strategic planning.

6-4-3Public Consultations
In accordance with its established principles of fairness, clarity, transparency and commitment to balance among all stakeholders, including individual and business users, investors, service providers, government and the national interest, CITC continued to conduct public consultations on key ICT policy issues. These are listed in Appendix B.

6-4-2Updating the Regulatory Environment

Consistent with its responsibilities, CITC continued to update its regulations in response to developments and in line with international best practices. The following are the major activities during 2012:
Prepared

the general framework for CITC internal procedures. Established a new Planning and Projects department which accomplished the following: Prepared a project management methodology. Consolidated all models and tools for project management. Communicated the status of all projects via monthly reports. Trained project managers on professional project management methods. Provided internal training on project management methodology to 30% of the CITC staff.

6-4-4Performance Indicators for the ICT Markets

CITC continued to prepare quarterly reports of ICT performance indicators based on analysis of data received from the service providers. These were published in the quarterly electronic bulletin and on the CITC website.

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6-4-5 Status of the IT Sector in the Kingdom

The information technology (IT) sector needs to overcome many obstacles and take advantage of available opportunities in order both to develop the sector and to attract further investment. Accordingly, in 2012, CITC undertook a study on the status of the IT sector in the Kingdom in order to increase public attention on the issues and encourage decision makers in public and private agencies to remove any barriers to sector growth and to the creation of a transparent and competitive environment that generates sector investment and increases development. This study focused on data centers, managed services and cloud computing.

6-4-6Media Activities
CITC recognizes its mission to educate users and the public, gauge public opinion, and promote investment opportunities in the ICT sector. Accordingly, CITC has a spokesman responsible for managing media relations, participation in a number of media activities and events as listed in Appendix C.5, follow-up of communications with the public and stakeholders through various channels, and official reports and announcements. In addition, a quarterly electronic bulletin on ICT sector performance was issued.

6-5Other Achievements
In addition to the major activities undertaken and highlighted in this section, CITC carried out many other activities as summarized in Appendix C.

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7.Universal Service Fund (USF) 7-1Planning and Implementation Activities

Continuing its efforts to achieve the policy objectives and implement the strategic plan within the approved time frame, the USF prepared operational plans containing the main programs and projects for each operational year. The plans identify the structures and implementation methods of the projects, clarify the USF program outputs in general, define the scopes of work and estimate project costs. The main activities and achievements of the operational plans are described in the following sections.

7-1-1Pilot Project
The Pilot Project provided voice and broadband Internet services to all underserved communities with a population under 5,000 in the governorates of Khulays and Alkamil in Makkah Province and in the governorate of Almahd in Madinah Province, as shown in Figure 9 a total of 483 communities and 103,089 people. The project was awarded in 2010, the successful bidder, Mobily, has completed the project and the final acceptance certificate was issued in 2012. Figure 9. Target governorates within the Pilot Project

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7-1-2First Operational Plan

The USF prepared and obtained approval of the First Operational Plan for the year 2010. The scope included a single project, USF Project #2, covering 536 communities and 174,114 people in all governorates in Northern Border Province (Arar, Rafha and Turayf), in all governorates of Al-Jouf Province (Alqurayyat, Dawamat Aljandal and Sakaka), and in the governorates of Alqiyas, Arrayth and Addair in Jazan Province, as shown in Figure 10. The project was awarded in 2010, the successful bidder, Zain, has completed the project and the final acceptance certificate was issued in 2012.

Figure 10. Target governorates within the 1st Operational Plan

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7-1-3Second Operational Plan

The USF prepared and obtained approval of the Second Operational Plan for the year 2011. The scope included two projects. A. USF Project #3 This project covers 2,353 communities and 618,128 people in the governorate of Alqunfidhah in Makkah Province, in the governorates of Annamas, Balqarn and Bishah in Asir Province, and in all governorates of Al-Baha Province (Alaqiq, Albaha, Almandaq, Almukhwah, Alqari, Biljurashi and Qilwah), as shown in Figure 11. The project was awarded in 2011 and the successful bidder, STC, has completed 92% of the project as of the end of 2012.

Figure 11. Target governorates in the 2nd Operational Plan, Project #3

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B. USF Project #4 This project covers 229 communities and 83,905 people in the governorates of Almajmaah and Rumah in Riyadh Province and in the governorates of Alkhafji, Hafar Albatin and Qaryah Alulya in Eastern Province, as shown in Figure 12. The project was awarded in 2011 and the successful bidder, Zain, has completed 92% of the project as of the end of 2012.

Figure 12. Target governorates in the 2nd Operational Plan, Project #4

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7-1-4Third Operational Plan

The USF prepared and obtained approval of the Third Operational Plan for the year 2012. The scope included two projects. A. USF Project #5 This project covers 427 communities and 154,480 people in the governorate of Tayma in Tabuk Province and in the governorates of Asshinan, Baqa and Hail in Hail Province, as shown in Figure 13. The project was awarded to STC on 16/12/2012 and is under implementation.

Figure 13. Target governorates in the 3rd Operational Plan, Project #5

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B. USF Project #6 This project covers 263 communities and 91,055 people in all governorates of Najran Province (Alkharkhir, Badr Aljanub, Hubuna, Khabash, Najran, Sharurah, Thar and Yadamah), as shown in Figure 14. The project was awarded to STC on 16/12/2012 and is under implementation.

Figure 14. Target governorates in the 3rd Operational Plan, Project #6

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7-1-5Fourth Operational Plan

The USF prepared and obtained approval of the Fourth Operational Plan for the year 2013. The scope included two projects. A. USF Project #7 This project covers 1,832 communities and 629,684 people in all governorates of Qassim Province (Buraydah, Unayzah, Arrass, Almidhnab, Albukayriyah, Albadai, Alasyah, Annabhaniyah, Uyun Aljiwa, Riyadh Alkhabra and Ashshimasiyah) and 11 governorates of Riyadh Province (Azzulfi, Shaqra, Thadiq, Alghat, Adduwadimi, Afif, Alquwayiyah, Arriyad, Huraymila, Duruma, Addiriyah), as shown in Figure 15. The project will be tendered and awarded in 2013.

Figure 15. Target governorates in the 4th Operational Plan, Project #7

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B. USF Project #8 This project covers 1,315 communities and 279,286 people in the governorates of Alkhurmah, Altaif, Ranyah and Turubah in Makkah Province, as shown in Figure 16. The project will be tendered and awarded in 2013.

Figure 16. Target governorates in the 4th Operational Plan, Project #8

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7-1-6First Special Project

The USF is preparing the First Special Project to provide required services to earthquake zones in Madinah and Tabuk Provinces in response to directives from the Civil Defense to maintain the safety of citizens and to secure their livelihoods in earthquake zones. An additional scope of work was added to serve the communities of Wadi Malkan and Wadi Dhaim in Makkah Province in response to a telegram from the Minister of Interior. The First Special Project covers 134 communities, as shown in Figure 17, and is part of the program of special projects and initiatives foreseen in the USF strategic plan. The project is expected to be launched during 2013 in light of the funds available to the USF.

Figure 17. Target communities in the First Special Project

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7-2Market Study
The USF has initiated a market study and comprehensive analysis of the ICT sector in the Kingdom, including a field survey of the services required in all governorates of the Kingdom, in order to update the USF strategic and operational plans, the database of USF service locations, and the USF financial model. In this regard, 2012 saw the launch of the initial phase of the field survey of services required in all governorates of the Kingdom.

7-3 Study to Identify Telecom Service Areas

The USF has undertaken a study to identify the communities that are not covered by telecom services and to analyze the gap in voice and broadband Internet services. This was done by plotting a map of telecom networks and services throughout the Kingdom and representing the coverage geographically. The following are the major activities during 2012:
Collected and analyzed official data from the Central Depart-

ment of Statistics and Information (CDSI) based on the results of the population and housing census of 1431H. These included population and demographic distribution, urban sites, social and economic groups, and the names of communities. Coordinated with KACST to obtain high-quality satellite images of certain Provinces in order to update the USF database. Updated and analyzed ICT services and coverage based on the data and maps of telecom services coverage provided by the service providers as part of their bids for USF projects.

Analyzed

and entered updated population data obtained from various sources, as well as coverage data from the USF projects, in the Geographic Information Systems (GIS) model. Updated the USF database to include demographic data, administrative structure, geographical coordinates and telecom services coverage available in each community.

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7-4 Service Requests for Remote Areas

Part of the USF effort to oversee the implementation of the universal service policy is to monitor, study and analyze service requests for unserved remote areas that are submitted by individuals and some government agencies. The USF then considers the possibility of covering these areas in its projects in accordance with the policy and regulations that govern its work. The following are the major accomplishments as of 2012:
Considered the possibility of serving 2,701 communities in its

projects that were contained in 330 service requests. Included 424 communities contained in service requests within the scope of the USF Pilot Project. Included 260 communities contained in service requests within the scope of USF Project #2. Included 434 communities contained in service requests within the scope of USF Project #3 currently being implemented.

Included

five communities contained in service requests within the scope of USF Project #4 currently being implemented. Included 20 communities contained in service requests within the scope of USF Project #5 currently being implemented. Included 130 communities contained in service requests within the scope of USF Project #6 currently being implemented.

7-5Financial Activities
Financial activities included preparing and obtaining approval of the annual budget and financial statement, in addition to managing operational expenses according to approved procedures.

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8.Studies
A number of studies were conducted during 2012 including those described in the following sections.

8-1 Internet Status in the Kingdom

CITC is conducting a study of the status of the Internet in the Kingdom. It focuses on: infrastructure (national and international access networks, backbone networks and Internet Protocol networks); Internet services, applications and technologies (data services, voice over IP, social networks, data centers, local hosting, cloud computing, domain name registration and filtering services); and ICT indicators (such as the ICT Development Index and the Networked Readiness Index).

band Internet. The study reviewed the existing methodology for calculating annual fees based on net revenues, addressed a number of difficulties and discrepancies, and proposed reductions in the fees based on an analysis of expected total revenues, stakeholder and community rights, and impact on the GDP.

8-3 Methodology for Tariff Regulation of ICT Services

Using an economic model, CITC undertook an analytical study of a basket of ICT services prices in the Kingdom compared to a number of countries in the region in order to determine a methodology for tariff regulation. The study included the proportion of spending on ICT services in the Kingdom and a comparison of prices to inflation.

8-2 Restructuring Licensing Fees

In order to achieve the highest possible penetration of ICT services, which will benefit national economic, social and cultural development, CITC undertook a study of the impact of reducing licensing fees for ICT service providers. It looked at the impact on State revenues, the ICT sector, investment opportunities in the sector, and expansion of universal service for voice and broad-

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8-4Trends in Information Technology (IT)

Continuing its efforts to develop the ICT sector in the Kingdom, CITC prepared a study on new IT services focusing on recommendations on how to support the development of data centers, managed services and cloud services.

8-6Customer Satisfaction with the Quality of ICT Services

Based on its responsibility to foster the highest levels of customer satisfaction with ICT services, and bearing in mind that significant operator costs in this area could negatively impact the cost of service to customers, CITC prepared a study containing a number of recommendations on how to improve customer satisfaction and how to overcome problems and obstacles.

8-5Extending Fiber to the Home

CITC identified and studied standards and guidelines for extending fiber optic networks inside buildings in order to establish international best practices. The study looked at the various hardware and configurations that can make the best use of fiber optic networks.

8-7Other Studies
In addition to the studies highlighted in this section, CITC carried out a number of other studies as summarized in Appendix C.7.

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9.Accomplishments Compared to the Ninth Development Plan

Article 16 of the CITC Ordinance stipulates that: The CITC Governor shall within ninety days from the start of each fiscal year submit to the Minister an Annual Report, after its approval by the Board. This Report should describe the Commissions accomplishments during the past year compared with the policies of the General Development Plan, the difficulties encountered, and the proposals for work improvement and progress. This Report will be submitted by the Minister to the Chairman of the Council of Ministers. The following table details the relevant policies of the Ninth Development Plan, for the period 2010 to 2014, and a summary of the major accomplishments of CITC in this regard.

Policies of the Ninth Development Plan relevant to CITC and Accomplishments

Policies of the Ninth Development Plan1 CITC Accomplishments
CITC continued its efforts to promote competition through issuing new licenses for a number

Continue efforts and programs to liberalize and regulate the ICT sector.

of different services and terminating others. The total number of licenses at the end of 2012 was 292. CITC continued its efforts to fulfill its objectives and responsibilities, including implementing a number of programs and projects such as the following: Progress toward completing the process for issuing licenses for leasing surplus telecommunications facilities owned by public utilities. Completed the procedures for licensing mobile virtual network operators (MVNOs). Updated the procedures for tariff approval for retail and wholesale telecommunications services in order to reduce the burden on the operators, stimulate competition, lower prices and improve quality of service. Completed the study of ICT market definition and dominance. Four of the identified markets are fully liberalized leading to increased competition and better services at lower prices. Continued to oversee the progress of the fixed, mobile and data service providers with respect to their network rollout plans and coverage, as described in the proposals submitted to obtain their licenses.

(1 )

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Policies are specified in Section 24.1.5.3 of the Ninth Development Plan (1431 - 1436H) (2010-2014)

Policies of the Ninth Development Plan1

CITC Accomplishments
By the end of 2012, the number of subscriptions to fixed broadband services had

Deploy broadband networks in all regions of the Kingdom. Extend broadband networks and high-speed Internet to all schools, universities, hospitals, government agencies and civil society institutions.

increased to 2.54 million, representing 40.8% of households, and total mobile broadband population penetration had reached 42.1%. Realization of the goals of the Ninth Development Plan, which includes direction towards the creation of a knowledge economy and an information society, requires provision of high quality infrastructure for broadband communication networks to provide high-speed Internet access at affordable prices. This makes development of broadband services a cornerstone for the success of the Development Plan in the Kingdom over the next few years. CITC has carried out a number of specialized studies of the ICT sector to determine the best ways to transition to a knowledge economy and to identify the major obstacles to the spread of broadband services of the required capacity and quality. In view of the importance of aligning efforts among all relevant agencies, several meetings have been held with a number of government agencies, public institutions, ICT service providers, and public and private sector companies, resulting in development of a long-term vision for the evolution of broadband services in the Kingdom. Initiatives were developed to address the obstacles to the spread of broadband services in the Kingdom and to facilitate access to these services by all segments of society. A roadmap was also developed for implementation of these initiatives after their approval. The strategic plan of the Universal Service Fund (USF) has been approved and has identified the scope of work for communities with a population under 5,000, representing 18.2% of the total population of the Kingdom. The plan includes providing voice service to 5,626 communities (or 36% of the total of 15,428 communities) and broadband Internet service to about 98% of all communities, including all educational and health care institutions and other service agencies in these communities.

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Policies of the Ninth Development Plan1

CITC Accomplishments
The USF Pilot Project provided voice and broadband Internet services to 483 com-

Employ the resources of the Universal Service Fund to provide services in the areas most in need.

munities with a population under 5,000 in the governorates of Khulays and Alkamil in Makkah Province and in the governorate of Almahd in Madinah Province. The project is completed and the acceptance certificate was issued in 2012. USF Project #2 (First Operational Plan) provided voice and broadband Internet services to 563 communities in all governorates of Al-Jouf Province (Alqurayyat, Dawamat Aljandal and Sakaka), in all governorates of Northern Border Province (Arar, Rafha and Turayf) and in the governorates of Alqiyas, Arrayth and Addair in Jazan Province. The project is completed and the acceptance certificate was issued in 2012. The Second Operational Plan (USF Projects #3 and #4) was launched. Project #3 provides voice and broadband Internet services to 2,353 communities in all governorates of Al-Baha Province (Alaqiq, Albaha, Almandaq, Almukhwah, Alqari, Biljurashi and Qilwah), in the governorates of Annamas, Balqarn and Bishah in Asir Province and in the governorate of Alqunfidhah in Makkah Province. The implementation period is two years and the project is 92% completed as of the end of 2012. Project #4 provides voice and broadband Internet services to 229 communities in the governorates of Almajmaah and Rumah in Riyadh Province and in the governorates of Alkhafji, Hafar Albatin and Qaryah Alulya in Eastern Province. The project is 92% completed as of the end of 2012. The Third Operational Plan (USF Projects #5 and #6) was launched. Project #5 provides voice and broadband Internet services to 427 communities in the governorate of Tayma in Tabuk Province and in the governorates of Asshinan, Baqa and Hail in Hail Province. The project is underway. Project #6 provides voice and broadband Internet services to 263 communities in all governorates of Najran Province (Alkharkhir, Badr Aljanub, Hubuna, Khabash, Najran, Sharurah, Thar and Yadamah). The project is underway.

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Policies of the Ninth Development Plan1 Manage the frequency spectrum efficiently, enhance its capacity, and accelerate the implementation of the National Frequency Plan.

CITC Accomplishments
CITC continued to follow up the implementation of the National Frequency Plan (NFP).

CITC has requested all agencies with frequency allocations which no longer conform to the NFP to vacate those frequencies within the time frame approved in the Plan. (See Section 6.3.1 and Appendix C of this Report). CITC has established a system to provide spectrum services electronically via the Internet.
CITC has completed the project to update the ICT technical specifications. CITC staff have been trained on the application of the updated technical specifications CITC is developing an electronic system for type approval of ICT equipment and is

and on the mechanisms for updating the technical specifications in the future.

Continue to develop and update ICT standards.

creating a database of approved equipment. The system will support domestic and foreign submission of applications electronically through an Internet portal. In addition, the system will support requests for approval to import equipment, link to the Customs system, fully automate the processes, and keep applicants informed electronically throughout the whole process. CITC is continuing to monitor the conformity of service providers with regulations on electromagnetic radiation from wireless base stations. Field measurements have been conducted at a number of sites in the Kingdom and all measurements to date indicate that radiation levels are about 100 times below allowable levels per international standards.

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Annual Report 2012

Policies of the Ninth Development Plan1

CITC Accomplishments
CITC sought to attract foreign investment by undertaking periodic studies of the ICT

Provide various incentives to attract direct foreign investment in the IT industry.

markets in the Kingdom, describing all indicators related to these markets which are of interest to local and international investors, by publishing all information related to these studies on the CITC website, and by updating them on a regular basis. The most important information for investors is penetration of mobile, fixed and broadband services in the Kingdom, as well as data on revenues and investments in the sector. CITC issued annual reports in 2010 and 2011 on the status of the IT sector in the Kingdom as a means to increase public attention on the issues. The IT Reports also encouraged decision makers in public and private agencies to remove any barriers to sector growth and to the creation of a transparent and competitive environment that generates sector investment and increases development. A forum was also organized to raise awareness of the issues in the IT Reports and to discuss recommendations and ways to increase stakeholder cooperation in the sector. CITC, through the National Center for Information Security (CERT-SA), promoted cyber security to provide a healthy environment for electronic transactions which will attract and underpin foreign investments in the IT sector in the Kingdom. Continuing its efforts to develop the ICT sector, CITC prepared a study on new services (data centers, managed services and cloud services) in order to raise awareness and identify ways of developing them. The study also makes recommendations on using ICT to automate small and medium businesses, attracting more local and foreign investment that will contribute to creating job opportunities in the sector, and raising the competitiveness level in the Kingdom. CITC launched a national program to increase awareness of information security. The program contains a range of time-based plans, information campaigns, measurement tools, objectives and strategies that focus on public awareness of information security for all segments of society in the Kingdom. CITC continued to provide a variety of free domain name registration services allowing investors efficient and easy access to safe websites. CITC is developing an electronic system for type approval of ICT equipment and is creating a database of approved equipment. The system will be free of charge and will support submission of applications electronically through an Internet portal, requests for approval to import equipment, and links to the Customs system.

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Policies of the Ninth Development Plan1

CITC Accomplishments
CITC has undertaken a detailed study and field survey of a number of public and pri-

Develop the capacity of companies and enterprises and increase their usage of ICT.

vate enterprises. The outcome of the study appeared in the IT Reports. The report highlights the opportunities for growth and investment in the IT sector and identifies the skills gaps and employment opportunities in the sector. The report provides stakeholders in the public and private sectors with basic data that will enhance their capabilities in recruitment, training and attracting investment, and it contributes indirectly to developing the capacity of companies and enterprises. CITC has launched an initiative, the Tahfeez program, to stimulate the ICT industry in the Kingdom by addressing the shortage of products and services offered by small and medium local ICT businesses and encouraging them to improve their competitiveness. The program aims in the long term to pave the way for leading national companies to contribute to growth and employment in the ICT sector in the Kingdom. A series of meetings will be conducted in 2013 to follow up the performance of selected companies. CITC undertook a detailed study and field survey of a number of public and private enterprises focusing on the status and recommendations for the development of data centers, managed services and cloud services in the Kingdom. The results of the study are contained in the annual IT Report for 2012.

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10.Work Program for 2013

CITC will continue to carry out its duties and responsibilities and intends to implement a number of programs and projects during 2013 including the following:
Complete

the licensing of mobile virtual network operators (MVNOs). Complete the approval of licensing fees for the leasing of telecommunications facilities. Complete the process to license digital authentication services. Continue regulation of tariffs for ICT services and complete the update of the relevant procedures. Complete development of procedures for handling user complaints. Launch a project to license broadband services via satellite. Amend the Statutes to conform to the amendments to the Telecommunications Act. Develop procedures for the review of violations that increase the timeliness of the process and minimize issues that could result in overturning the decisions of the Violations Committee. Review and revise the Rules of Procedures. Develop procedures for following up implementation of the decisions of CITC and of the Violations Committee, ensuring that those procedures conform to the CITC Statutes and the laws of the Kingdom.

Develop an automated process to track CITC cases before the

Grievance Diwan. Continue to perform field measurements of the level of electromagnetic radiation in the Kingdom as part of the technical cooperation program with universities and research institutes. Measure the performance of the mobile networks according to the program set for 2013. Continue providing technical support to the CITC sectors, government agencies and other external organizations. Continue to monitor the quality of service obligations of the licensed service providers. Complete the Interconnection Guidelines update and the Guidelines for Access to Physical Facilities. Continue to monitor and address the technical aspects of complaints regarding mobile number portability. Continue to manage the allocation of numbers and codes, to service providers and others, in accordance with the National Numbering Plan. Continue to establish and periodically update technical specifications for ICT equipment and continue to issue equipment type approval certificates.

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Complete

the database project and the outsourcing project Complete the book on ICT regulations in the Kingdom. supporting ICT equipment type approval. Complete USF Projects #3 and #4 from the Second OperaComplete the Number Portability Guidelines. tional Plan. Complete the development of the electronic system for type Progress USF Projects #5 and #6 from the Third Operational approval of ICT equipment. Plan. Oversee implementation of approved changes in the NationContinue to update the USF database according to the popual Numbering Plan, including conversion of the geographic lation and housing census of 1431H and in light of the prozone codes. jects currently underway. Follow up implementation of the National Frequency Plan. Review the universal access/universal service policy and update the current policy if required. Move the spectrum monitoring station to the new CITC building in Riyadh. Continue work on the USF market study. Implement the project to establish and manage an updated Prepare the scope of work of the USF Fourth Operational spectrum management system. Plan in light of the approved budget. Activate electronic testing for the amateur radio exam. Tender the projects for the USF Fourth Operational Plan, evaluate the bids and award contracts. Continue work on the transition to IPv6 and document guidelines and practical measures for implementing IPv6 for use by Begin implementation of USF Projects #7 and #8 from the various agencies in the Kingdom. Fourth Operational Plan. Develop a dashboard to track information, real-time statisPrepare the budget for the USF Fifth Operational Plan for tics and activities related to the Internet in the Kingdom. 2014. Issue the annual report on the status of the IT sector in the Prepare the USF financial statement for 2012. Kingdom for 2012. Continue implementation of the internal audit work plan for Prepare the annual report on the status of the IT sector for the new organizational structure that is prioritized based on 2013. risk assessments. Develop a national portal to support employment in the ICT Launch an awareness campaign on cyber crimes. sector. Add enhancements to the ICT company directory and integrate the system with the Yesser services bus.

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Appendices Appendix A: Decisions of the Board of Directors

The Board held six meetings in 2012. The major decisions taken during the year include:
Approval of the draft CITC budget for the 2013 fiscal year. Approval Approval of the licensing of mobile virtual network operators

of the draft budget of the National Committee for Information Society (NCIS) for the 2013 fiscal year. Approval of the draft USF budget for the 2013 fiscal year. Approval of the CITC and NCIS financial statements for the 2011 fiscal year. Approval of the USF financial statement for the 2011 fiscal year. Elevation to the Council of Ministers of a report on the National Frequency Plan, the actions taken by CITC to implement the Plan, and the difficulties encountered. Approval of an extension of the deadline, to the end of 1434H, for conversion of the geographic zone codes per the National Numbering Plan. Approval to extend the terms of the chairman and members of the Violations Committee for a period of one year from 25/10/1433H.

(MVNOs) and the process for inviting, receiving and evaluating applications. Approval to exempt short code 19991 for the National Commission for Combating Corruption from allocation and usage fees. Approval to exempt short code 937 for the Ministry of Health emergency center from allocation and usage fees. Approval to donate computer and office equipment to charity. Elevation to the King of Board decisions related to the delayed establishment of Optical Communications Company. Decisions related to the proliferation of illegal prepaid SIM cards, notably: Temporarily suspending Mobily prepaid service. Written warnings to STC and Zain to immediately implement full control of their prepaid services.

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Appendix B: Public Consultations

Public Notice # 1/1433 Date 24/02/1433 Subject Public consultation on licensing mobile virtual network operators (MVNOs)

Appendix C: Other Activities and Achievements

In addition to the major activities described in Section 6 of this Report, CITC undertook many other activities including those described in the following sections.

C.1

Spectrum Management
Inspected 5,598 wireless devices and 47,143 spare parts. Reviewed

Made

5,850 frequency allocations and registered a number of them with ITU for protection from interference from other countries. Canceled 1,751 frequency allocations, either to implement the National Frequency Plan or because the allocations were no longer needed. Issued and renewed 106 licenses for fixed and mobile wireless equipment, 75 for maritime wireless systems, 100 for amateur radio licenses, 162 for amateur radio stations, and 313 for aeronautical navigation services. Conducted 120 amateur radio exams. Calibrated 374 instruments and repaired 863 instruments used in spectrum management and carried out technical measurements on 79 wireless devices.

31 applications for licenses to use wireless equipment. Monitored 8,249 cross-border emissions causing harmful interference in the Kingdom and coordinated with neighboring countries to address them. Monitored 1,558 cross-border emissions from the Kingdom causing harmful interference and coordinated with neighboring countries to address them. Coordinated 218 requests for frequency use during the visits of foreign dignitaries and foreign vessels. Reviewed and took appropriate action on 48 applications for frequency coordination between the Kingdom and other GCC countries.

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Made 36,467 frequency monitoring measurements to detect

unauthorized signals causing interference. Made 16,228 measurements on allocated frequencies to verify compliance with the conditions of their allocations. Monitored 8,249 unauthorized emissions, addressed them with the concerned authorities to make the necessary hardware adjustments, and took appropriate action. Investigated 521 interference complaints within the King-

dom and took steps to resolve them. Made 123,200 measurements of frequencies used for safety and emergency services to ensure that they are free of harmful interference. Studied 50 ITU bulletins on frequency use for satellite and terrestrial services. Initiated 1,750 claims for payment of frequency usage fees.

C.2

ICT Equipment and Devices

Responded

Reviewed 2,316 applications for ICT equipment type approv-

al. Handled 11,194 applications for Customs release of imported ICT equipment.

to over 2,500 enquiries related to technical standards. Provided technical support and consultations on over 200 seizures of ICT equipment.

C.3

Technical Support to Government and Other External Agencies

General Presidency of the Two Holy Mosques and the operators regarding indoor wireless coverage in the mosques. This included coordination with and approval of the operators on the engineering design and the terms and conditions of service, as well as a memorandum of understanding between CITC and the Presidency. Continued participation in the government committee charged with studying and developing standards for delivering telecommunications services to land grants designated for residential housing. This included coordinating with the service providers to prepare cost estimates for delivering such services.

Provided

support to the Ministry of Economy and Planning on enquiries on the ICT sector from the Korea Development Institute. Participated in drafting the strategy for transition to the knowledge society. Studied and provided support regarding the provision of Internet service to the residents of charitable housing provided by the King Abdullah Foundation. Answered technical questions from the Shura Council on the CITC Annual Report. Studied complaints from a number of residents of Madinah regarding mobile communications towers near their homes. Provided technical support and coordination between the

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Coordinated

with the Kings Office of Private Affairs to provide support for the shared use by the operators of the mobile communications towers located in the royal palaces in Jeddah and Riyadh. Reviewed and commented on the Ministry of Communications and Information Technology (MCIT) document on protection of consumer data. Reviewed KACST research priorities and proposed several research topics. Provided ongoing technical support on a variety of topics to a number of agencies, including the Ministry of Transport, the Ministry of Municipal and Rural Affairs, MCIT, the Ministry of Defense and Aviation, the Provinces, and the High Commission for the Development of Riyadh. Participated with MCIT in preparing the ICT policy document. Followed up issues related to the World Trade Organization. Participated in the committee to update municipal regulations for building wireless communications towers. Participated in the national standing committee on responding to radiological and nuclear disasters. At the request of the City of Makkah to prepare a planning

study, coordinated with the service providers on minimizing the number of telecom sites in the Holy Places and the Grand Mosque by consolidating and sharing sites. Participated in the Bureau of Experts committee to study an Arab forum for infrastructure regulators. Provided technical support to the General Presidency for the Promotion of Virtue and Prevention of Vice regarding the Bravo service. Examined a number of encrypted programs, such as Viber, Skype and Whatsapp, with a view to strengthening their security features. Provided ongoing technical support to the Civil Defense regarding ICT questions and liaised with the service providers as needed. Provided the Civil Defense with the operators plans for earthquakes in Makkah, including evacuation and shelter plans, and with emergency plans for the Ramadan and Hajj seasons. Provided support to the Ministry of Municipal and Rural Affairs regarding identifying future ICT projects. Reviewed requests for coverage from government agencies and authorities in various regions of the Kingdom.

C.4

Technical Support to the Telecom Service Providers

cializing in content reproduction and distribution, and provided them with the results of the study. In coordination with Zain, examined a suspected technical

Reviewed

and commented on the Zain prospectus to raise capital. Undertook a study at the request of Akamai, a company spe-

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defect when sending text messages from a Zain number to other operators. Provided studies and technical support on issues related to linking the subscriber ID number to recharging prepaid SIM cards. Studied and drafted a reply to the STC request to continue the current method of electronic recharging from banks until a better solution is found to make it easier for customers.

Studied the STC proposal on regulating the process for creat-

ing and updating customer data for prepaid SIM cards. Studied the technical aspects and provided expert opinions regarding complaints received by the Commission. These included the health impacts of radiation from mobile communications towers, billing issues, and fixed and mobile coverage in various areas of the Kingdom.

C.5

Media Activities and Events

Issued

Continued

cooperation with government agencies in the area of awareness. Provided awareness publications on ICT for certain agencies directed to their customers and distributed over 22,000 copies. Distributed over 25,500 ICT awareness brochures to students and their parents in cooperation with schools and the Ministry of Education. Distributed over 14,500 brochures to target audiences through participation at exhibitions, conferences and seminars, most notably GITEX. Broadcast various CITC awareness messages through social networking sites (Facebook and Twitter). Cooperated with the fixed and mobile operators on the media and advertising campaign, directed at all target segments, regarding implementation in 1434H of numbering changes per the National Numbering Plan. Issued quarterly electronic bulletins in Arabic and English regarding developments in the ICT sector.

over 25 press items in Arabic and English, including news, statements and clarifications, reports, responses and comments. Launched a media campaign in Arabic and English regarding the decision to link subscriber ID numbers to prepaid SIM cards. Issued a number of press releases, advertisements, short messages for social networks, and SMS messages for periodic release in various media to inform users about the new recharging requirements. Prepared a policy for releases on social networking sites. Participated in a number of conferences, forums and exhibitions at the local, regional and international levels (see Appendix D). Organized and participated in a number of local and regional forums. Organized and participated in GITEX 2012 in Riyadh. Participated in ITU Telecom World 2012 in Dubai and managed the organization of the Saudi pavilion.

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C.6

Overseeing Telecom Services during the Ramadan and Hajj Seasons

Oversaw

Reviewed

the preparations of the service providers for the Hajj season 1433H. Monitored the performance of the service providers during the Ramadan and Hajj seasons 1433H in Makkah, Madinah and the Holy Places. Prior to the Hajj season, monitored wireless frequencies around the Grand Mosque and the Holy Places to ensure that there was no harmful interference. Conducted field measurements in Makkah and Madinah for the Ramadan and Hajj seasons to ensure that the mobile operators are meeting the technical standards and quality of service criteria set by CITC in accordance with international standards and best practices. Conducted similar measurements at different locations in the Kingdom selected according to criteria set by the Commission. Coordinated the activities of government agencies and the service providers to ensure compliance with relevant Hajj regulations. Conducted field visits to the service provider sites to assess network performance. Conducted daily visits to the network operations centers during the Ramadan and Hajj seasons, especially at peak hours.

the service providers in augmenting the mobile networks to cope with the increased traffic during the Hajj season. Received user complaints regarding telecom services in the Holy Places and expedited resolutions. Coordinated the availability of STC technicians for roundthe-clock coverage in important and sensitive locations to provide troubleshooting and immediate repair of any breakdowns of landline systems. Coordinated with the licensed service providers to provide free Wi-Fi Internet access for pilgrims in Mena for the fifth consecutive year. As a result of the operational reviews and efforts of CITC and the service providers to prepare for the Hajj season, efficient and high-quality mobile services were provided. There were no breakdowns or severe disruptions of the mobile networks at the Hajj sites or of the international gateways. During this Hajj season at Makkah and the Holy Places, mobile national traffic increased between 15% and 70%, while international traffic increased by about 30%.

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C.7

Other Miscellaneous Activities and Studies

Prepared

Provided studies and opinions on ICT topics to support Saudi

participation in Arab and international forums. In coordination with the service providers, provided technical support to government agencies on issues related to interruptions of external networks and submarine cables. Followed up the network rollout and service coverage commitments of the service providers according to the conditions of their licenses. Studied the mechanisms, procedures and programs related to long-term GCC development strategies and objectives, especially with regard to ICT objectives. In coordination with the service providers, reviewed and commented on proposals to install and power Wi-Fi Internet transmitters in the pilgrimage camps and Holy Sites. Followed up the compliance of mobile operators and the manufacturer of the Blackberry, RIM, with regulations for the service.

a report on what CITC can offer persons with special needs and what is currently provided by the operators. Tested and evaluated the quality of the Atheer Plus service (voice, data and fax), reported the findings and made recommendations. Studied the causes and solutions for deteriorated service caused by poor indoor coverage of mobile networks. Studied and commented on the consumer data protection document issued in the USA. Studied the outsourcing of domain name registration in the Kingdom to the private sector. Provided solutions and proposals on allowing users to know how many numbers are registered under their ID.

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Appendix D: Participation in Meetings and Conferences

CITC participated in many local, regional and international meetings, conferences, seminars and exhibitions in 2012, including the following.

D.1 Regional Participation

1. Official representation at meetings of the Gulf Cooperation Council (GCC):
Meeting 32nd meeting of the Technical Committee of the GCC Techni-

to discuss the findings of the report on harmful interference from Bahraini operators on Saudi WiMAX networks. Bahrain, 15-16 Jan 2012. Conference on security systems. Dubai, 13-15 Feb 2012. Connect Arab Summit. Doha, 6-7 Mar 2012. International Public Relations Conference. Dubai, 13-15 Mar 2012. Workshop on market survey operations in light of the product control regulations in the Gulf Common Market. Bahrain, 26-28 Mar 2012. Meeting and workshop of the VoIP team. Muscat, 8-10 Apr 2012. 2nd meeting of the GCC team to prepare for WCIT 2012 and WTSA 2012. Bahrain, 10-12 Apr 2012. MENOG 10 meetings. Dubai, 22 Apr-1 May 2012. 32nd meeting to discuss interference from radars. Bahrain, 22-26 Apr 2012.

cal Bureau. Bahrain, 24-26 Apr 2012. Middle East Network Operators Group (MENOG). Dubai, 30 Apr-1 May 2012. 1st meeting of the GCC team to prepare for WRC 2015. Oman, 25-27 Aug 2012. 3rd meeting of the GCC team to prepare for WCIT 2012 and WTSA 2012. Dubai, 5-13 Sep 2012. ITU World Telecom. Dubai, 14-18 Oct 2012. 33rd meeting to discuss interference from radars. Bahrain, 11-14 Nov 2012. 33rd meeting of the Technical Committee of the GCC Technical Bureau. Bahrain, 11-12 Nov 2012. 33rd coordination meeting between the GCC and the U.S. Department of Defense. Bahrain, 13-14 Nov 2012. Middle East Telecom Summit. Dubai, 4-5 Dec 2012. 8th meeting of the Committee of Computer Emergency Response Teams of the Gulf States. Muscat, 29-31 Dec 2012.

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2. Official representation at meetings of the League of Arab States:

Meeting

3. Meetings of the Arab Network:

Annual meeting of the Arab Network for Telecom Regulators.

of the working group on linking Arab Internet networks. Bahrain, 10-11 Jan 2012. Consultative conference on the founding of the Arab Forum for Internet Governance and meeting of the Executive Office of the Council of Arab Ministers of Communications. Beirut, 31 Jan-2 Feb 2012. 3rd meeting of the working group preparing for the Connect Arab Summit. Beirut, 4 Feb 2012. Meeting on the latest mechanisms for spectrum planning and allocation, and highlights of the Geneva Convention. Tunis, 28-29 Feb 2012. 21st meeting of the Arab working group on tariffs and operations. Cairo, 28-29 Mar 2012. Meeting of the Arab States to prepare for WCIT 2012 and WTSA 2012. Cairo, 28 Apr-3 May 2012. 31st meeting of the Arab Standing Committee for Communications and Information Technology. Dubai, 23-24 May 2012. Regional forum on broadband development. Tunis, 17 Sep 2012. Forum on compliance and interoperability in the Arab and African region. Tunis, 5-7 Nov 2012. Arab coordination meeting for WTSA 2012. Dubai, 18 Nov 2012.

Beirut, 21-22 Feb 2012. 10th meeting of the Arab Network for ICT Regulators. Sharm El Sheikh, 10-12 Apr 2012.

D.2 International Participation

1. Official representation at ITU meetings:
Preparatory meeting for WRC 2015. Geneva, 23 Jan 2012. Radio Conference 2012. Geneva, 8-17 Feb 2012. 6th

meeting of the Council Working Group preparing for WCIT 12. Geneva, 27-29 Feb 2012. ITU-T Study Group 2. Geneva, 21-29 Mar 2012. 7th meeting of the Council Working Group preparing for WCIT 12. Geneva, 23-25 Apr 2012. WSIS Forum. Geneva, 13-25 May 2012. WSIS Forum 2012. Geneva, 14-18 May 2012. Workshop at the venue of the WSIS Forum on the Saudi experience with Arabic domain name registration. Geneva, 1418 May 2012. 8th and final meeting of the Council Working Group preparing for WCIT 12. Geneva, 20-22 Jun 2012. 19th meeting of the Radiocommunication Advisory Group (RAG). Geneva, 25-27 Jun 2012. Meetings of the ITU-D Advisory Council and the ITU Board of Directors. Geneva, 27 Jun-13 Jul 2012.

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Meetings of the Arab Group to prepare for WCIT 12. Geneva,

4-7 Jul 2012. ITU Council 2012. Geneva, 5-13 Jul 2012. 1st meeting of the ITU Joint Task Force. Geneva, 23-27 Jul 2012. ITU-T Working Group 4A. Geneva, 19-27 Sep 2012. 12th Global Symposium for Regulators (GSR). Colombo, 2-4 Oct 2012. ITU-T Study Group 5. Los Angeles, 5-12 Oct 2012. ITU-T Study Group 5. Geneva, 8-12 Oct 2012. Briefing sessions for WCIT 12 and WTSA 12. Geneva, 8-12 Oct 2012. 4th meeting of the Working Group on the ITU Constitution. Geneva, 4-8 Nov 2012. 5th meeting of the ITU-R Study Group. Geneva, 19-20 Nov 2012. World Telecommunication Standardization Assembly (WTSA 2012). Dubai, 19-29 Nov 2012. World Radiocommunication Seminar (WRS 12). Geneva, 3-7 Dec 2012. World Conference on International Telecommunications (WCIT 2012). Dubai, 3-14 Dec 2012.

2. Meetings of the World Trade Organization (WTO):

WTO trade policy review meetings. Geneva, 25-27 Jan 2012. WTO Council for Trade in Services. Geneva, 19-23 Mar 2012. Meetings

of the WTO Board of Trade of the services sector. Geneva, 25-29 Jun 2012. WTO October session on the services sector. 1-5 Oct 2012. Final 2012 meetings of the WTO services sector. Geneva, 5-7 Dec 2012. 3. International coordination meetings:
Coordination

meeting among Arabsat, Eutelsat and the Iranian Agency on using the 25.5/26 orbits. Geneva, 11-12 Jul 2012. Coordination meeting between Arabsat and the Russian Administration. Geneva, 6-8 Aug 2012.

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4. International conferences and seminars:

Mobile World Congress. Barcelona, 27-29 Feb 2012. Asia

Forum of Incident Response and Security Teams (FIRST) Con-

Pacific Regional Internet Conference on Operational Technologies (APRICOT 12). New Delhi, 27 Feb-1 Mar 2012. RSA Conference 2012 on cyber security. San Francisco, 27 Feb-2 Mar 2012. Honeynet meeting and workshops. San Francisco, 19-23 Mar 2012. Saudi-Indian Youth Forum. Hyderabad, 20 Mar-2 Apr 2012. 7th session of the Information for All Programme (IFAP) Intergovernmental Council, UNESCO. Paris, 2-3 Apr 2012. Annual telecommunications regulatory conference. London, 17-19 Apr 2012. MVNOs Industry Summit. Barcelona, 24-26 Apr 2012. Turkish ICT symposium. Istanbul, 7-11 May 2012. Saudi-Korean Youth Forum. Seoul, 17-29 Jun 2012.

ference. Malta, 17-24 Jun 2012. Workshop on the latest computer system techniques. Amsterdam, 25-29 Jun 2012. Annual conference of bodies providing frequency management services on new requirements and applications. Germany, 2-5 Jul 2012. Regional meeting for the coordination of radio channels. Paris, 27-31 Aug 2012. Budapest International Conference on Cyberspace. Budapest, 4-5 Oct 2012. RSA Conference 2012 on cyber security. London, 9-11 Oct 2012. Cloud Security Alliance Congress. Orlando, 7-8 Nov 2012. Turkish telecommunications symposium. Istanbul, 12-16 Nov 2012.

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Appendix E: Licenses Issued

E.1 Total Number of Licensees by Year
Service
Fixed Telecom Services Mobile Telecom Services Data Service Providers (DSPs) Internet Service Providers (ISPs) VSAT (very-small-aperture terminal for satellite) Services Global Mobile Personal Communication Services (GMPCS) Providing Internet Service on Aircraft Providing Mobile Service on Aircraft Automatic Vehicle Location (AVL) Services Bulk SMS Services Audio Text (700) Services Call Center Services Electronic Wallet Services Prepaid Card Recharging Services Network Operations Centers (NOCs) Interactive Voice Message Broadcasting Services Telecom Hotel Services TOTAL

2004
1 2 2 23 5 2 1 6 6 48

2006
1 2 2 47 7 3 1 1 24 92 26 7 2 4 3 223

2008
1 3 2 53 14 3 1 1 26 135 24 10 5 4 3 3 1 290

2010
2 3 2 56 18 3 1 2 44 137 14 11 5 5 4 6 313

2011
2 3 2 36 17 2 1 35 105 7 10 2 3 5 230

2012
2 3 2 40 19 2 64 127 6 15 1 4 7 292

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E.2 List of Licensees

License Type: Fixed Telecom Services 1 2 Saudi Telecom Co. (STC) Etihad Atheeb Telecom Co. (GO) 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 Saudi Research & Publishing Co. Al-Jazirah Network for Internet Services Etihad Etisalat Co. (Mobily) Etihad Atheeb Telecom Co. (GO) Saudi Telecom Co. (STC) Direct Telecom Co. Integrated Telecom Co. (ITC) MTC Saudi Arabia (Zain) First Global Network Co. Applied Technologies Co. Digital Technology Co. Middle East Internet Co. (Cyberia) Perfect Presentation Co. for Trading Services International Computer Co. Interkey Co. for Communications & Computers P-Group Saudi Arabia Co. Bayanat Al-Oula Co. for Network Services Detecon Al Saudia Co. Saudi Internet Co.

License Type: Mobile Telecom Services 1 2 3 Saudi Telecom Co. (STC) Etihad Etisalat Co. (Mobily) MTC Saudi Arabia (Zain)

License Type: Data Service Providers (DSPs) 1 2 Integrated Telecom Co. (ITC) Bayanat Al-Oula Co. for Network Services

License Type: Internet Service Providers (ISPs) 1 2 3 4 5 6 7 International Systems Engineering Co. Jeraisy Co. for Internet Services Shahad Al-Sahra Trading Est. Integrated Networks Co. Luna Space Telecom Co. Sultan bin Abdulaziz Medical & Educational Communications Program SAMBA Financial Group

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27 28 29 30 31 32 33 34 35 36 37 38 39 40

Gulf Computer Services Co. Zajil Telecom Co. Sahara Network Co. Saudi Net Link Co. M.M. Alesayi Group & A.H. Alsawadi Group and Co. Internet Services Network Systems Co. (Net Network) Tahseeb Est. for Computer Services & Electronics N.H. Al Harbi Trading Est. Noor Communications Co. Saudi Business Machines Co. Arabian Internet & Communications Services Co. British Telecom Al-Saudia Co. Wide Band Est. Gulf Gaihab International Est.

6 7 8 9 10 11 12 13 14 15 16 17 18 19

Saudi Net Link Co. Atlas Albilad Advanced Technology Co. for Communications Integrated Telecom Co. (ITC) Baud Telecom Co. Channels Center for Electronic Devices Luna Space Telecom Co. Computer World & Technology Co. Shahad Al-Sahra Trading Est. Petroleum & Energy Trading Services Est. Network Science Telecom Est. Etihad Etisalat Co. (Mobily) Smart Link Co. Nofast Trading Co. O.H. Al Faris Est. for Communications

License Type: VSAT Services 1 2 3 4 5 Saudi Telecom Co. (STC) High Capability Technologies Co. Detecon Al Saudia Co. N.H. Al Harbi Trading Est. Electronia Co.

License Type: Global Mobile Personal Communication Services (GMPCS) 1 2 Thuraya Satellite Telecom Co. Farhan Trading Co.

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License Type: Providing Internet Service on Aircraft License Type: Providing Mobile Service on Aircraft License Type: Automatic Vehicle Location (AVL) Services 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 Leader Investment Co. Arabian Security & Safety Services Co. Al Rehab Equipment & Machinery Co. Nomed Co. for ICT Shahad Al-Sahra Trading Est. Arabian Co. for Petrol Services Etihad Etisalat Co. (Mobily) A.S. Al Fahad & Sons Co. MTC Saudi Arabia (Zain) Handhelds Pro Co. Advanced Electronics Co. Ltd. Technical Supply Co./Branch of Osais Industrial & Structural Supply Co. Advanced Software Trading Co. Developed Dimension IT Co. Luna Space Telecom Co. Observer of Modern Electronic Systems Co.

17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36

Telecom & Technology Skills Co. System of Strategic Business Solutions Co. Technical Supply Co. Industrial Technology Co. Vehicle Tracking Technology Co. Tawasul Riyadh Co. Technology Experts International Co. for Trading & Contracting Dar Al Riyadh Holding Co. Technology Circles Co. Zultec Fleet Management Co. A.L. Jameel Retail Co. M.A. Al-Amoudi & Partner Co. for Private Civil Security (Al Majal) Gulf Commercial Tasks Co. Navteq Saudi Arabia Co. DataStar International Co. Branch of Arab Technical Resources Est. for Security Systems Country Staff Group Branch for ICT Fleet Systems Est. for ICT Abjid Est. for IT Systems Tech Buttons IT Solutions Est.

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37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57

Al-Athar Saudi Trading Est. My Horizons Technology Trading Est. Smart Dimensions Trading Est. Petroleum & Energy Services Est. Digital Planning Trading Est. Renewed Development Est. for ICT Galaxy Specialized Trading Est. Al Hajri Overseas Contracting Est. Al Basma Trading Est. Secure Path Data Trading Est. Technic Est. for ICT Tracking Systems Est. Wireless Links Est. for ICT Soulan Est. for ICT Beam Systems Technology Est. Engineer Warranty Est. Tracking World Est. for IT Kirra Est. for Mapping & GIS Gulf Axis Contracting Est. Hussam Future Est. for IT Saudi Unicom Est. for Communications Technology

58 59 60 61 62 63 64

Direct Telecom Co. Al-Amoudi Trading Co. Third Dimension Technology Co. United Middle East Financial Investment Co. Abdullatif Al-Arfaj & Brothers Holding Co. Saudi Networking Co. IT Tracking Systems Est.

License Type: Bulk SMS Services 1 2 3 4 5 6 7 8 9 10 11 12 First Co. for IT Services First Gulf Contracting Co. Tawasul Communications Co. Optimal Technology Solutions Co. Saudi Sara Good News 4Me Co. Sara Telecom Co. New Sky Est. Al Khair Est. for Development & Support Assir Est. for Press & Publishing Saudi Research & Publishing Co. Saudi Co. for Voice Communications & Information Arabian National Co. for Supplies & Equipment

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13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32

Arabian Internet & Communications Services Co. Arabian Co. for Science & Technology Arab Co. for Media & Advertising Ajna Co. for ICT Arab Telecom Co. Adeed Trading Co. ARA Media Services Co. Rise of Information Co. Ariba Development Co. Asenf Co. Asaig United Co. for Communications Direct Telecom Co. Lead Co. for Marketing & Communications Advanced Electronics Co. Ltd. Ideal Trading Co. Four Systems Trading Co. First Co. for Science & Technology Technical Trading Co. Innovative Solutions Co. Interactive Communications Co.

33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52

Smart Message Telecom Technical Co. Mobilink Co. Electronic Concepts Co. Arabian Advanced Systems Co. Peacock Advertising & Promotion Co. Index Middle East Co. International Specialized Services Co. Media House Production & Distribution Co. Commercial Trading Co. Tajseed IT Co. Tasheel Distinguished Telecom Co. Mobile IT Co. Business Intelligence Technology Co. Takasob Support Co. for Marketing Tim Wei Co. of Saudi Arabia Start Solutions Co. for IT Mobile Innovative Solutions Co. Information Tributaries Co. Sarmad Trading Co. Sama Communications Co.

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53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71

SAB Telecom Co. Ghara Communications Co. Fenda Holding Co. Saudi Link Co. Saudi Pearl Co. for Construction, Building & Road Works Technology Contact Telecom Co. M.M. Alesayi Group & A.H. Alsawadi Group and Co. Masian Co. for Marketing Sadeem Orbit Co. for ICT Marhab Saudi Telecom Co. Future Communications Co. International Nomed Trading & Contracting Co. Ola Majed/Branch of Rawabi Majed International Co. for Production & Distribution Contact Systems Est. for IT Adosh Est. for Electronic Marketing & Services Arki Technology Est. Essmi Trading Est. Mobile Est. for ICT Value Added Est.

72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91

Interactive Media Est. Electronic Horizons Telecom Est. Golden Strings Trading Est. Modern Software Est. for ICT Transmission and Data Trading Est. Technology Development Trading Est. Al-Jazirah Est. for Press, Printing & Publishing Ninth Generation Est. for IT Added Telecom Trading Est. Al Thekker Trading Est. Networking Trading Est. Golden Cave Telecom Est. Technical Trading Est. Suitable Solutions & Marketing Est. Technical Systems Est. for Computers Proliferation Trading Est. Bin Samar Contracting Est. Technology Data Trading Est. Quality Contact Trading Est. Ideal Execution Services Est.

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92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112

Connectivity Services Trading Est. Links Line Est. Dar Al-Ikhtera Aldaulia Trading Est. Danah Computer Trading Est. Speed Link Trading Est. Roazin International Trading Est. Digital Angles Est. for IT Ringing Echo Est. for ICT A.A. Al Mousa Trading Est. Abdulhadi Ali Trading Est. Okaz Est. for Journalism & Publishing Art Vision Trading Est. F. A. Al Othaim Est. for ICT Services F.A.Y. Al Ganaie Trading Est. Information Summit Trading Est. Leaders Est. for Trading & IT Al Majed Contacts Est. for ICT Zad Group Est. for Computer Services M.A.I. Ashour Trading Est. Future Range Trading Est. Technical Facilities Trading Est.

113 114 115 116 117 118 119 120 121 122 123 124 125 126 127

Audio, Video & Text Est. Smart Call Trading Est. Naseej Technology Trading Est. Professional Point Est. for ICT Gulf Model Digital Media Co. Perfect Presentation Co. for Trading Services Value Added Co. F.A. Al-Hokair & Co. Branch of the Third Millennium International Investment Co. Branch of the Egyptian Internet Network Co. Global Eye Est. Branch for Production & Distribution Network Model Trading Est. Mountain Est. for IT R.D.M. Al Nasser Trading Est. Software Club Trading Est.

License Type: Audio Text (700) Services 1 2 3 4 5 6 Tasheel Distinguished Telecom Co. Saudi Trading & Resources Co. Electronic Resources Co. Sama Communications Co. Saudi Pearl Co. for Construction, Building & Road Works Marhab Saudi Telecom Co.

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License Type: Call Center Services 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Excellent Solutions Co. Contact Center Co. National Co. for Business Solutions International Contact Marketing Services Co. Direct Telecom Co. Bright Gulf Mobile Services Co. Al Khaleej Training & Education Co. Excellent Call Communication Co. Takasob Support Co. for Marketing Ringing Sound Telecom Co. Al Hayat Call Center Co. for ICT Branch of Al Musanadah Support Services & Call Center Co. Proliferation Trading Est. Integrated Networks Co. Perfect Presentation Co. Trading Services

License Type: Electronic Wallet Services License Type: Prepaid Card Recharging Services 1 Direct Telecom Co.

License Type: Network Operations Centers (NOCs) 1 2 3 4 Integrated Networks Co. International Electronic Telecom Co. British Telecom Al-Saudia Co. Detecon Al Saudia Co.

License Type: Interactive Voice Message Broadcasting Services License Type: Telecom Hotel Services 1 2 3 4 5 6 7 Gulfnet International Telecom Co. Dhaweyat Telecom Co. International Electronic Telecom Co. Modern Sea Cable Co. Interkey Co. for Communications & Computers Country Staff Group Branch for ICT Noor Communications Co.

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Appendix F: CITC Websites

(1) Main CITC site

www.citc.gov.sa http://my

(2) CITC intranet site (3) National Center for Information Security (CERT-SA)

www.cert.gov.sa

(4) Saudi Internet service portal

www.internet.gov.sa

(5) Saudi Network Information Center

www.nic.net.sa www.ipv6.org.sa www.spam.gov.sa www.ncis.org.sa

(6) IPv6 Task Force

(7) Saudi National Anti-Spam Program

(8) National Committee for Information Society

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Appendix G: Code of Ethics and Professional Conduct

Employees of CITC shall:
Respect the rights of all stakeholders who interact with CITC and deal with them courteously, fairly and impartially. Refrain from any actions, dealings or work activities which are considered improper or are seen as inconsistent with

moral and honorable conduct.

Not accept or request any gifts, compensation, invitations or other benefits of any kind from parties who have a direct

or indirect business relationship with CITC.

Not directly or indirectly exploit their position at CITC for personal advantage or profit or for the benefit of a relative

or friend. Refrain from any activity that can lead to conflict of interest, real or perceived, between their own personal interests on the one hand and their professional responsibilities on the other. In the case where such conflict exists or may exist, or if they are subjected to conflicting external pressures, or if in doubt of the proper course of action, refer the issue, in confidence, directly and in writing to their immediate supervisor. Refrain from any action that might lead to preferential treatment of persons or entities involved with CITC or might negatively impact the reputation of CITC. Avoid establishing personal working relationships with people, establishments or companies whose self-interest is linked to CITC decisions, and refrain from offering advice or revealing information which is not publicly available and which might provide unfair advantage to any party. Not reveal confidential information obtained during the exercise of their duties, whether verbally, in writing or electronically. Not, either directly or indirectly, exploit or utilize information, which is obtained during the course of employment at CITC and which is not publicly available, for personal gain or for the benefit or harm of others. Not get involved in any business or undertake any independent work activities of a similar nature to that of CITC. To be involved in any other business activity which is not of a similar nature to that of CITC, prior approval must be obtained from the Governor.

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Appendix H: CITC Financial Accounts

Descriptions
Revenues: - Commercial Services Provisioning Fees - License Fees - Spectrum Usage Fees - Other Revenues Total Revenues Expenditures: - Employee Costs - General and Administrative Expenditures - Consulting - IT Systems and Software - Capital Expenditures Total Expenditures NET REVENUES (Surplus) 174,178 53,616 8,213 24,783 162,934 423,724 6,498,345 186,125 55,216 39,362 9,015 92,863 382,581 5,462,142 4,606,192 406,959 1,892,195 16,723 6,922,069 4,407,545 428,767 929,401 79,010 5,844,723 31 Dec 2011 (audited) SAR (000) 31 Dec 2012 (not audited) SAR (000)

Note: The Surplus (Revenues minus Expenditures) is turned over to the Public Treasury.

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P.O. Box 75606 Riyadh 11588 Kingdom of Saudi Arabia Te l . : + 9 6 6 1 1 4 6 1 8 0 0 0 Fa x . : + 9 6 6 1 1 4 6 1 8 1 9 0

[email protected] citc_sa

www.citc.gov.sa citc.sa