Cisco WebEx Enabled TelePresence Configuration Guide

April 30, 2013

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Text Part Number: OL-21352-02

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY. The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCBs public domain version of the UNIX operating system. All rights reserved. Copyright 1981, Regents of the University of California. NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

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CONTENTS
Preface
i i i ii

General Description Audience and Scope Prerequisites

iv

Cisco WebEx Features and Important Notes Document Organization Related Documents
v v

Obtaining Documentation and Submitting a Service Request

vii 1-1

Information About the Cisco WebEx Enabled TelePresence Feature Contents

1-1

Cisco WebEx Enabled TelePresence Experience 1-1 Scheduling the Meeting 1-1 Starting/Joining the Meeting 1-2 Cisco TelePresence Meeting Experience 1-2 Cisco WebEx Meeting Experience 1-2 Recommended Screen Resolutions for Presentation Sharing Passing the Ball 1-3 Viewing the Meeting in WebEx 1-3 Understanding How Cisco WebEx Enabled TelePresence is Deployed SIP Video, Presentation and Audio 1-6 SIP Video, Presentation and PSTN Audio 1-7 Cisco TMS Scheduling Role 1-9 TelePresence Server and MCU Roles 1-9 Presentation Display Details for Multiple Presenters 1-9 Meeting Participant List 1-9

1-3

1-6

Understanding Cisco WebEx Enabled TelePresence Scheduling Flow 1-10 Scheduling with the Cisco WebEx and TelePresence Integration to Outlook Scheduling with the Cisco Smart Scheduler 1-13 Scheduling with the Cisco WebEx Scheduling Mailbox 1-15 Understanding Cisco WebEx Enabled TelePresence Call Flow 1-16 SIP Audio Call Flow 1-17 TSP Audio Call Flow with API Command to Unlock Waiting Room 1-19 TSP Audio Call Flow with Waiting Room and MCU as Host 1-20

1-11

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WebEx Audio (PSTN) Call Flow First-Time Configuration Checklist Contents

2-1

1-22 2-1

Server and Site Access Checklist

2-1

Configuration Task Checklist 2-3 Cisco MCU 2-3 Cisco TelePresence Server 2-4 Cisco Video Communications Server 2-4 Cisco Unified Communications Manager 2-4 Cisco TelePresence Management Suite 2-6 Configure Audio for Cisco WebEx Enabled TelePresence Cisco WebEx Site Administration 2-7 Configuring Cisco MCU and TelePresence Server Contents Introduction
3-1 3-1 3-1

2-7

Required Settings for MCU 3-2 SIP 3-2 Content Mode 3-2 Video and Audio Codecs 3-2 Automatic Content Handover 3-3 Recommended Settings for MCU 3-3 Automatically Make Content Channel Important Outgoing Transcoded Codec 3-4 Adaptive Gain Control 3-4 Join and Leave Audio Notifications 3-5 Encryption 3-5 Required Settings for TelePresence Server SIP 3-6 Locally Managed Mode 3-6 Automatic Content Handover 3-6
3-5 3-3

Recommended Settings for TelePresence Server Display Setting 3-7 Configuring Call Control Introduction
4-1 4-1

3-7

Configuring Cisco TelePresence Video Communication Server Control and Expressway Prerequisites 4-2 Creating a New DNS Zone on VCS Expressway for WebEx 4-2
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Configuring Certificates from Intermediate Certificate Authorities Configuring Traversal Zones for MCUs with Encryption Enabled 4-4 Configuring Cisco Unified Communications Manager 4-4 Prerequisites 4-5 Configuring a SIP Trunk Between Unified CM and VCS Control Configuring Cisco TelePresence Management Suite Contents
5-1 5-1 5-2 5-1

4-3

4-5

Prerequisites

Configuring the Cisco WebEx Feature in Cisco TMS

Configuring WebEx Users in Cisco TMS 5-4 User Requirements for Scheduling WebEx-enabled Meetings 5-4 Configuring Automatic User Lookup from Active Directory 5-5 Configuring Active Directory Lookup in Cisco TMS 5-5 How WebEx Bookings Work 5-5 Configuring a Cisco WebEx Enabled TelePresence User in Cisco TMS Configuring Port Reservations for MCU and TS in Cisco TMS Enabling Port Reservations for MCU 5-7 Enabling Port Reservations for TS 5-7 Configuring Hybrid Content Mode for MCU in Cisco TMS Configuring Conference Settings in Cisco TMS
5-8 5-7 5-6

5-6

Configuring Single Sign On in Cisco TMS 5-8 Prerequisites 5-9 Configuring SSO in Cisco TMS 5-10 Generating a Certificate for WebEx 5-10 Using an Existing Certificate Signed by a Trusted Authority 5-10 Creating a Key/Certificate Pair Signed by a Certificate Authority 5-11 Creating a Self-signed Key/Certificate Pair 5-11 Using OpenSSL to Generate a Certificate 5-12 Enabling Partner Delegated Authentication on the WebEx site 5-13 Enabling SSO in Cisco TMS 5-14 Supported Configurations for TMS to Schedule on Behalf of the WebEx Host

5-15 6-1

Configuring Cisco TelePresence Management Suite Extension for Microsoft Exchange Contents
6-1 6-1 6-2 6-2 6-2

Prerequisites

Deployment Best Practices

Scheduling Options with TMSXE

Configuring Cisco TMSXE for the WebEx and TelePresence Integration to Outlook

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Installing the Cisco TMS Booking Service 6-2 Configuring IIS for HTTPS 6-3 Setting Up Communication Between Your WebEx Site and TMSXE 6-5 Configuring the Location Displayed for TelePresence Rooms in Outlook Installing the WebEx and TelePresence Integration to Outlook 6-6 Configuring Cisco TMSXE for the WebEx Scheduling Mailbox 6-6 Configuring the WebEx Scheduling Mailbox in Microsoft Exchange Adding the WebEx Mailbox to Cisco TMSXE 6-7 Additional Recommendations 6-7
6-6

6-5

Configuring Cisco TelePresence Management Suite Provisioning Extension Contents Introduction

7-1 7-1 7-2

7-1

Prerequisites

User Access to Cisco TMSPE 7-2 Creating a Redirect to Smart Scheduler Access Rights and Permissions 7-3 Time Zone Display 7-3 How Smart Scheduler Works Limitations
7-4 8-1 7-3

7-2

Configuring Audio Contents

8-1

Prerequisites

8-1

Configuring SIP Audio for Cisco WebEx Enabled TelePresence 8-2 Configuring the WebEx Site in Cisco TMS to Use SIP Audio 8-2 Enabling Hybrid Audio on the WebEx Site 8-3 Configuring PSTN Audio for Cisco WebEx Enabled TelePresence 8-3 Configuring the WebEx Site in Cisco TMS to Use PSTN Audio 8-4 Enabling Hybrid Mode on the WebEx Site 8-4 Configuring PSTN Calls to Pass Through a PSTN Gateway to WebEx 8-4 Configuring PSTN Calls to Pass through a PSTN Gateway Registered to VCS 8-5 Configuring PSTN Calls to Pass through a PSTN Gateway Registered to Unified CM Configuring TSP Audio for Cisco WebEx Enabled TelePresence 8-7 Configuring MACC Domain Index and Open TSP Meeting Room Webex Settings Configuring the TSP Dial String 8-8 Configuring How the Conference is Opened 8-8 How TSP Integration Methods Affect Call Scenarios 8-8 How a TSP Meeting Works 8-10
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Behavior of TSP Audio Meetings When the MCU Dials in as Host

8-10 9-1

Integrating Cisco TelePresence with Your Cisco WebEx Site Administration Account Contents 9-1 Integrating Cisco TelePresence with Your Cisco WebEx Site Administration Account Cisco TelePresence Cisco WebEx Integration Options 9-1 Assigning the Meeting Center TelePresence Session Type 9-3 Adding the Cisco TelePresence Session Type in the List of Users 9-3 Adding the Cisco TelePresence Session Type in the Edit User Screen 9-4 Installing the WebEx and TelePresence Integration to Outlook 9-5 Setting the Time Zone and Language Preferences for a Users WebEx Account 9-7 Where to Go Next
9-7 10-1

9-1

Scheduling Cisco WebEx Enabled TelePresence Meetings Contents Introduction

10-1 10-2

Scheduling WebEx Enabled TelePresence Meetings in Cisco TMS

10-3 10-5

Information, Tips and Known Issues About WebEx Enabled TelePresence Meetings Cisco TMS 10-5 MCU and TS 10-6 Endpoints 10-6 TMSXE 10-6 WebEx 10-7 Troubleshooting Contents
11-1 11-1

Verifying and Testing 11-1 Cisco WebEx Site Administration Online Help Troubleshooting Tips 11-1 Problems with Scheduling a Meeting 11-2 Problems with Starting or Joining a Meeting Problems During a Meeting 11-4 Problems with a TSP Audio Meeting 11-6

11-1

11-3

Managing System Behavior 11-8 Managing the Cisco WebEx Video View Window

11-9

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Preface
Revised: April, 2013

This preface describes the purpose, audience, organization, and conventions of the Cisco WebEx Enabled TelePresence Configuration Guide and provides information about new features and how to obtain related documentation. This preface describes the following topics:

General Description, page i Audience and Scope, page i Cisco WebEx Features and Important Notes, page ii Prerequisites, page iv Document Organization, page v Related Documents, page v Obtaining Documentation and Submitting a Service Request, page vii

General Description
This document describes how to configure Cisco TelePresence applications for Cisco WebEx-to-Cisco Telepresence interoperability. The Cisco WebEx Enabled TelePresence Configuration Guide describes how to manage and monitor scheduled meeting interoperability between Cisco TelePresence System (CTS), Cisco TelePresence Server or MCU multipoint meetings, Cisco TMS, Cisco Unified Communications Manager (Cisco Unified CM), Cisco Video Communication Server (VCS) and the Cisco WebEx Meeting Center.

Audience and Scope

The Cisco WebEx Enabled TelePresence Configuration Guide is directed to administrators who will be configuring the TelePresence Server, MCU, Cisco TMS, Cisco VCS and/or the Cisco Unified CM to use Cisco WebEx features in Cisco TelePresence meetings.

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Preface

Cisco WebEx Features and Important Notes

This section contains the following feature information:

Supported Features, page ii Feature Limitations, page iii

Supported Features
Cisco WebEx Enabled TelePresence provides the following key features:

Two-way video sharing with up to 720p screen resolution between the WebEx client and TelePresence endpoints Integrated audio and presentation sharing including application and desktop content sharing capability for all users in a meeting Integrated meeting scheduling using TelePresence Management Suite (Cisco TMS), which allows you to easily schedule Cisco WebEx Enabled TelePresence meetings Secure call control and connectivity enabled by media encryption provided by Cisco VCS Expressway Interoperability with third-party telepresence endpoints

Table 1 lists Cisco WebEx features.

Table 1 Cisco WebEx with the Cisco TelePresence System Features

Supported Feature
Audio

Description CTS participants have two-way audio with the Cisco WebEx meeting participants using G.711.
Note

No presentation audio is sent from the Cisco WebEx side.

Host

All Cisco TelePresence participants and the meeting organizer can be the default hosts. The MCU/TS dials in at the meeting start time automatically to connect all TelePresence participants. The MCU/TS becomes the host if the meeting organizer has not joined on WebEx yet. If the meeting organizer joins the meeting before the scheduled start time, they become the host.

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Table 1

Cisco WebEx with the Cisco TelePresence System Features

Supported Feature
Scheduling

Description Use Cisco TMS, the WebEx and TelePresence Integration to Outlook, Smart Scheduler, or WebEx Scheduling Mailbox to schedule a Cisco TelePresence meeting with WebEx. Start your meeting either using One-Button-to-Push (OBTP) from scheduled Cisco TelePresence endpoints or using the Automatic Connect feature of Cisco TMS to connect all scheduled endpoints at the start time of your meeting. You can start the WebEx portion of a Cisco WebEx Enabled TelePresence meeting earlier than the scheduled time if you are the WebEx host. WebEx participants who try to join the WebEx meeting before the host, receive a message that the meeting has not started and they must wait to join until the scheduled start time or until after the WebEx host joins.
Note

Only scheduled meetings are supported for Cisco WebEx Enabled TelePresence Interoperability; non- scheduled TelePresence participants who want to join a Cisco WebEx enabled TelePresence meeting, must manually dial into the conference (MCU/TS) bridge. The meeting organizer reserves ports for video dial-in participants when scheduling the meeting.

See the Cisco TelePresence Management Suite Administrator Guide for meeting scheduling information.
Sharing

Cisco TelePresence users can share a presentation by connecting the video display cable of the TelePresence endpoint to their computer. Supported video display interfaces include VGA, DVI, HDMI, DisplayPort and Mini DisplayPort. Cisco WebEx Meeting Center clients can share the desktop or a selected application. Endpoints view and share Cisco WebEx presentation at 1024 x 768 (XGA) resolution. The resolution that endpoints are capable of sending may vary depending on the endpoint model, but the TS/MCU will transcode the presentation and send it to the WebEx cloud at 1024 x 768 resolution.
Note

The Cisco TelePresence user that is sharing with the video display cable needs to exit the Cisco WebEx Meeting Center client on their laptop before connecting the video display cable.

Two-way Video

Video quality is sent best effort from the Cisco TelePresence endpoint to Cisco WebEx and from Cisco WebEx to the Cisco TelePresence endpoint. The video from the CTS participants in the meeting are forwarded to the Cisco WebEx network, where they will be seen by Cisco WebEx participants along with other Cisco WebEx participants. Live video can be sent at minimum in Common Intermediate Format (CIF) format at 30 frames per second, at approximately 300-450 kbps up to a maximum of 720p. Presentations from the Cisco WebEx client are displayed on the local CTS projector, presentation display or with Presentation-in-Picture (PiP), depending on the capabilities of your CTS.
Note

All Cisco WebEx-enabled TelePresence meetings require the use of a Cisco TelePresence Server or MCU.

Feature Limitations
For a complete list of limitations and known issues for Cisco WebEx Enabled TelePresence, refer to the Cisco WebEx Enabled TelePresence release notes.

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Preface

Prerequisites
Table 2 lists Cisco WebEx Enabled TelePresence feature prerequisites.
Table 2 Cisco WebEx with the Cisco TelePresence System Prerequisites

Requirement Cisco TelePresence Management Suite (Cisco TMS) Cisco TelePresence Management Suite Extension for Microsoft Exchange (Cisco TMSXE) Cisco TelePresence Management Suite Provisioning Extension (Cisco TMSPE)

Description Cisco TMS is required for scheduling Cisco WebEx Enabled TelePresence meetings. Release 14.2 or later is required. Cisco TMSXE is required for scheduling Cisco WebEx Enabled TelePresence meetings through Microsoft Outlook using either the WebEx Productivity Tools Plug-in or WebEx Scheduling Mailbox Scheduling. Release 3.1 or later is required. Cisco TMSPE is required for scheduling Cisco WebEx Enabled TelePresence meetings using Smart Scheduler. Release 1.1 or later is required.
Note

Use of Smart Scheduler does not require the TMS provisioning option key.

Cisco TelePresence Video Communication Server (VCS) Cisco Unified Communications Manager (Unified CM) Cisco TelePresence Server

VCS Control and Expressway are a required as the call control solution. Release X7.2.2 or later is required. Unified CM is an optional call control solution that can be used with VCS for deployments with endpoints registered to Unified CM. Release 8.6.2 or higher is required. 9.1.1 is recommended. TelePresence Server can be used as a conference bridge for Cisco WebEx Enabled TelePresence meetings. Release 3.0 or later is required. Cisco TelePresence MCU can be used as a conference bridge for Cisco WebEx Enabled TelePresence meetings. Release 4.4 or later is required.
1. 2.

Cisco TelePresence MCU

ProvisioningCisco TelePresence with Cisco WebEx.

The Cisco WebEx Meeting Center site must be running release T28.10 or higher with the latest service pack. The Cisco WebEx site must be configured to support Cisco TelePresence Integration. See Chapter 9, Integrating Cisco TelePresence with Your Cisco WebEx Site Administration Account for more information.

Supported Endpoints

Any endpoint supported by TelePresence Server or MCU can join a Cisco WebEx Enabled TelePresence meeting.

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Table 2

Cisco WebEx with the Cisco TelePresence System Prerequisites

Requirement

Description

Account ValidationMeeting Each user who is scheduling Cisco WebEx Enabled TelePresence meetings in Cisco scheduler's Cisco WebEx account. TMS, must have a host account on the WebEx site.
1.

The WebEx account username and password must be added into to each meeting schedulers user profile in Cisco TMS, along with the WebEx site they will use for scheduling. Cisco TMS validates authorized Cisco WebEx account holders. WebEx password is not required if Single-Sign-On (SSO) is configured in TMS. See Chapter 5, Configuring Cisco TelePresence Management Suite for more information.

2. Note

Bandwidth and CPU powerRecommendation for good video quality and integrating the Cisco TelePresence network with Cisco WebEx.

Network bandwidth should be at least 1.1 Mbps upstream between the MCU/TS and WebEx. For example, if you are anticipating 5 simultaneous Cisco WebEx calls, you will need to have five 1.1 Mbps bandwidth instances. Suggested CPU power (depends on running applications) is dual core CPU, 2.5 GHz memory running at least 2G.

Cisco WebEx Client Resource For detailed requirements, refer to the Cisco WebEx Enabled TelePresence release notes. RequirementsExpected resource allocation per meeting.

Document Organization
Information about configuring and using the Cisco WebEx Enabled TelePresence is provided in the following chapters:

Chapter 1, Information About the Cisco WebEx Enabled TelePresence Feature Chapter 2, First-Time Configuration Checklist Chapter 3, Configuring Cisco MCU and TelePresence Server Chapter 4, Configuring Call Control Chapter 5, Configuring Cisco TelePresence Management Suite Chapter 8, Configuring Audio Chapter 9, Integrating Cisco TelePresence with Your Cisco WebEx Site Administration Account Chapter 10, Scheduling Cisco WebEx Enabled TelePresence Meetings Chapter 11, Troubleshooting

Related Documents
Related Topic
Cisco TelePresence Documentation

Document Link

Cisco TelePresence Management Suite

Cisco TelePresence Management Suite

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Cisco TelePresence Video Communication Server (VCS) Cisco Unified Communications Manager (Unified CM) Cisco TelePresence Server Cisco TelePresence MCU

Cisco TelePresence Video Communication Server Cisco Unified Communications Manager Cisco TelePresence Server MCU 5300 Series MCU 4501 Series MCU 4500 Series MCU 4200 Series MCU MSE Series Go to your Cisco WebEx site home page. Log into your Cisco WebEx Meeting Center account and click on Support > User Guides in the left navigation pane. Refer to Integrating Cisco TelePresence with Your Cisco WebEx Site Administration Account. http://www.cisco.com/en/US/products/ps11338/products_user_guide_ list.html

Cisco WebEx Documentation

Information about how to use Cisco WebEx meeting features. Specifying Cisco TelePresence Integration options and managing your Cisco WebEx Site.
Cisco WebEx Enabled TelePresence Documentation

Information for meeting organizers on how to schedule WebEx Enabled TelePresence meetings

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Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly Whats New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at the following URL: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html Subscribe to the Whats New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.

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CH A P T E R

Information About the Cisco WebEx Enabled TelePresence Feature

Revised: April, 2013

Contents
This chapter provides an overview of the Cisco WebEx Enabled TelePresence solution. It contains the following sections:

Cisco WebEx Enabled TelePresence Experience, page 1-1 Understanding How Cisco WebEx Enabled TelePresence is Deployed, page 1-6 Understanding Cisco WebEx Enabled TelePresence Scheduling Flow, page 1-10 Understanding Cisco WebEx Enabled TelePresence Call Flow, page 1-16

Cisco WebEx Enabled TelePresence Experience

This section contains the following information about the Cisco WebEx Enabled TelePresence meeting experience:

Scheduling the Meeting, page 1-1 Starting/Joining the Meeting, page 1-2 Cisco TelePresence Meeting Experience, page 1-2 Cisco WebEx Meeting Experience, page 1-2

Scheduling the Meeting

The meeting organizer can schedule the meeting using the Cisco WebEx and TelePresence Integration to Outlook, Cisco Smart Scheduler, Cisco TelePresence Management Suite (Cisco TMS) or Cisco WebEx Scheduling Mailbox. For more information about how to schedule a meeting using the different scheduling options, refer to Chapter 10, Scheduling Cisco WebEx Enabled TelePresence Meetings.

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Chapter 1 Cisco WebEx Enabled TelePresence Experience

Information About the Cisco WebEx Enabled TelePresence Feature

Starting/Joining the Meeting

The meeting is started the following way:

At the scheduled start time of the meeting, the MCU/TelePresence Server calls into WebEx.
If the WebEx host has not joined the meeting, the MCU/TelePresence Server becomes the

default WebEx host.

If the WebEx host joins before the scheduled start time of the meeting, he/she becomes the

WebEx host.

TelePresence participants join the meeting.

If meeting was scheduled using Auto Connect, Cisco TMS dials and connects each supported

endpoint.
If meeting was scheduled using One-Button-to-Push (OBTP), participants using endpoints that

support OBTP press the button on their endpoint to join the meeting.
Participants using endpoints that dont support either Auto Connect or OBTP, join the meeting

by dialing the video dial-in number listed in the meeting invitation.

WebEx Participants join the meeting using the link in the meeting invitation.

Cisco TelePresence Meeting Experience

Cisco TMS is used to configure and manage the Cisco WebEx bridging feature in Cisco TelePresence meetings. During the meeting, telepresence participants see live video of both WebEx participants and telepresence participants. The Cisco WebEx bridging feature integrates the Cisco WebEx conferencing server with multipoint meetings on the Cisco TelePresence MCU or Cisco TelePresence Server. Cisco Telepresence callers connect to meetings using One-Button-to-Push (OBTP) or Automatic Connect technology. The MCU/TelePresence Server connects at the meeting start time, automatically connects with the Cisco WebEx conference and joins the two meetings. Upon connecting with Cisco WebEx, the Cisco Telepresence presentation screen shows a Welcome page. For presentation sharing, the TelePresence user connects the video display cable to their computer and (if required) presses a button to start sharing their presentation to TelePresence and WebEx participants. Video of the active speaker in the Cisco TelePresence system is streamed to the Cisco WebEx Web client.

Cisco WebEx Meeting Experience

Remote participants join the Cisco WebEx meeting by logging in to the Cisco WebEx Meeting Center Web and/or mobile clients*. Content shared from the Cisco TelePresence endpoint is displayed automatically in the Cisco WebEx Meeting Center clients and Cisco WebEx participants can share their desktop or application with Cisco Telepresence endpoints. Cisco WebEx users see the live video of the actively speaking Cisco TelePresence participant or WebEx participant. WebEx participants can go into Full Screen view to see all the other WebEx and TelePresence participants in the meeting. When in full screen mode, WebEx participants can see all WebEx participants who have their video turned on. While in full-screen mode, participants will see video sent from TelePresence when a TelePresence participant is the active speaker. Cisco WebEx users also see an integrated list of all Cisco WebEx meeting participants. The WebEx annotation feature is supported. WebEx participants can annotate using the standard WebEx Meeting Center client annotations tools and both WebEx and TelePresence participants can see the annotations. The annotation tools are not available, however, for TelePresence participants.

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Chapter 1

Information About the Cisco WebEx Enabled TelePresence Feature Cisco WebEx Enabled TelePresence Experience

When the first WebEx participant joins, TelePresence systems appears in the list of WebEx participants (Figure 1-1 on page 1-4) and in the row of WebEx participants in Full Screen vview (Figure 1-2 on page 1-5). This indicates that it is a Cisco WebEx Enabled TelePresence meeting. individual TelePresence users are not listed in the WebEx participants list. Instead, only TelePresence systems is listed and is displayed in the active speaker window when a TelePresence participant is the active speaker. For Cisco WebEx participants to share their presentation with TelePresence participants, they must do the following:
1. 2. 3.

Log into the Cisco WebEx Web client on their laptops. Grab the ball or be designated as presenter by the WebEx host. Start application or desktop sharing.

* For a list supported mobile clients, refer to the Cisco WebEx Enabled TelePresence release notes.

Recommended Screen Resolutions for Presentation Sharing

To utilize the full screen while presenting, Cisco recommends setting your computer to a 4:3 aspect ratio screen resolution. The following screen resolutions are recommended:

1024 x 768 1152 x 864 1280 x 1024 1600 x 1200

Passing the Ball

WebEx users share a presentation by taking the ball and then selecting the content to present. If the WebEx site does not allow WebEx participants to take the ball, the WebEx host must pass the ball to the WebEx participant. Alternately, an attendee can use the host key to become the new host. Then this new host can assign the presenter ball to him/herself to present. For more information about using Cisco WebEx meeting functions, log into your Cisco WebEx Meeting Center account and click on Support > User Guides in the left navigation pane.

Viewing the Meeting in WebEx

When attending the meeting using the WebEx Meeting Center web client (Windows or Mac), you have two basic ways to experience the meeting:

Default View, page 1-3 Full Screen View, page 1-4

Default View
When you log in to the meeting, the WebEx client displays the default view (see Figure 1-1). The default view displays a video window and participant list on the right and the presentation being shared on the left. The video window shows the current active speaker (either TelePresence or Webex).

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Chapter 1 Cisco WebEx Enabled TelePresence Experience

Information About the Cisco WebEx Enabled TelePresence Feature

Figure 1-1

Cisco WebEx Meeting - Default View

Full Screen View

Full Screen view displays the active speaker in a large image at the top of the window and WebEx participants at the bottom of the window (see Figure 1-2). When in Full Screen mode, the presentation is not visible. To go into Full Screen mode, click the Full Screen button in the video window in the default view.

Cisco TelePresence Server or MCU can be configured to display other TelePresence participants in the active speaker window. See Figure 1-3 for an example of Active Presence enabled by default on the TelePresence Server. MCU sends a full screen layout.

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Information About the Cisco WebEx Enabled TelePresence Feature Cisco WebEx Enabled TelePresence Experience

Figure 1-2

Cisco WebEx Meeting - Full Screen View

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Chapter 1 Understanding How Cisco WebEx Enabled TelePresence is Deployed

Information About the Cisco WebEx Enabled TelePresence Feature

Figure 1-3

Cisco WebEx Meeting - Full Screen View with Cisco TelePresence Server in Active Presence Mode

Understanding How Cisco WebEx Enabled TelePresence is Deployed

There are three possible network topologies for Cisco WebEx Enabled TelePresence:

SIP Video, Presentation and Audio, page 1-6 SIP Video, Presentation and PSTN Audio, page 1-7:
Using a gateway registered to Unified CM Using a gateway registered to Cisco VCS Control

SIP Video, Presentation and Audio

WebEx is deployed using WebEx Audio. Main video, content, and audio to and from the WebEx cloud is negotiated between the Cisco VCS Expressway on the customer site and the WebEx Cloud. All media (main video, content, and audio) flows over IP negotiated using SIP. Blue and green balls symbolize WebEx-enabled endpoints (ball displayed on endpoint display) (OBTP).

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Figure 1-4

Network Topology - SIP Video, Audio and Presentation

SIP Video, Presentation and PSTN Audio

WebEx is deployed using WebEx Audio using PSTN. Only main video and content is negotiated through the VCS Expressway on the customer site and WebEx cloud (SIP/IP). At the time of scheduling, Cisco TMS provides the MCU PSTN access information (Dial number, Conference ID, Attendee ID). The Cisco MCU calls out and sets up the audio-only call over PSTN to the WebEx cloud, passing the conference ID and attendee ID using DTMF. This deployment can be set up either of the following ways:

Using a PSTN gateway registered to Unified CM - See Figure 1-5. Using a PSTN gateway registered to VCS - See Figure 1-6.

Note

This deployment type is not supported with Cisco TelePresence Server.

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Information About the Cisco WebEx Enabled TelePresence Feature

Figure 1-5

Network Topology - SIP Video and Presentation with PSTN Audio Using Unified CM

Figure 1-6

Network Topology - SIP Video and Presentation with PSTN Audio Using VCS Control

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Cisco TMS Scheduling Role

Cisco TMS provides a control link to the Cisco WebEx site. This interface allows Cisco TMS to book a WebEx enabled meeting on behalf of the WebEx Host, and to obtain Cisco WebEx meeting information that is distributed to meeting participants. Cisco TMS then pushes Cisco WebEx meeting details to the TelePresence Server/MCU.

TelePresence Server and MCU Roles

Cisco TelePresence Server/MCU will send/receive two-way main video with up to 720p30 between WebEx Meeting Center clients and TelePresence endpoints. The MCU/TS sends a single transcoded video stream to the WebEx Meeting Center client. The MCU/TS will send a single mixed audio stream of the TelePresence meeting participants to the WebEx cloud. Likewise, the MCU/TS will receive a single mixed audio stream from all WebEx participants, including WebEx Meeting Center participants joined over PSTN or VoIP. Support for two-way content share XGA (1024 x 768) resolution between telepresence endpoints and WebEx clients. Each meeting creates its own SIP connection to avoid Transmission Control Protocol (TCP) congestion and potential TCP windowing issues. MCU/TelePresence Server connects automatically at the meetings scheduled start time.

Presentation Display Details for Multiple Presenters

For TelePresence users to present, the presenter connects the video display cable to the endpoint and (if necessary) presses a presentation button on the endpoint. When multiple TelePresence users are presenting at the same time, the endpoint that started presenting last is the one that is displayed. As cables are unplugged, the next presenter must start presenting again. For WebEx users to present, they grab the ball and then select the content to present. If a WebEx user cannot grab the ball, the host must pass it to them. Alternatively, they can use the host key to become the new host.

Note

The WebEx site can be provisioned so that any WebEx attendee can grab the ball to present without the host passing them the ball or using the host key.

Meeting Participant List

The TelePresence participant list, a roster of endpoint names currently connected to the TelePresence Server (if used), is displayed on the TelePresence endpoint display device. MCU and certain endpoint models do not support this feature. The TelePresence participant list is not, however, displayed in the participant list available to WebEx users. WebEx users see only other WebEx participants and one participant called TelePresence systems that identifies all TelePresence participants in the meeting.

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Information About the Cisco WebEx Enabled TelePresence Feature

Understanding Cisco WebEx Enabled TelePresence Scheduling Flow

This section describes what takes place when a Cisco WebEx Enabled TelePresence Meeting is scheduled using the following:

Scheduling with the Cisco WebEx and TelePresence Integration to Outlook, page 1-11 Scheduling with the Cisco Smart Scheduler, page 1-13 Scheduling with the Cisco WebEx Scheduling Mailbox, page 1-15

Note

Multiple deployments are possible at the same time. For example, when using Smart Scheduler, if Microsoft Exchange is deployed, the calendar of any rooms booked for a meeting is updated with the meeting details.

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Scheduling with the Cisco WebEx and TelePresence Integration to Outlook

Figure 1-7 Cisco WebEx and TelePresence Integration to Outlook Scheduling Flow

Table 1-1

Cisco WebEx and TelePresence Integration to Outlook Scheduling Steps

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Step # 1

Description User books meeting with Cisco WebEx and TelePresence Integration to Outlook.

Adds users Adds rooms Meeting request is sent to WebEx and books the WebEx portion of meeting. Date and time of meeting Meeting subject Audio dial-in information
If TSP audio, then the audio will contain additional info for the MCU to dial

WebEx responds with meeting information:

the TSP provider.

SIP video and audio (if SIP audio) dial-in information for the bridge to dial into WebEx Meeting URL for participants to click

3 4 5 6 7 8 9

Cisco WebEx and TelePresence Integration to Outlook contacts TMSXE and does a booking request which includes the WebEx info from step 2. TMSXE sends a booking request with the same information to TMS. TMS confirms the meeting and returns the meeting details to TMSXE. TMSXE sends the meeting confirmation to the Cisco WebEx and TelePresence Integration to Outlook. Outlook invitation is sent back to Exchange to book the rooms and to also any added participants. TMSXE monitors the room mailbox to make sure the rooms accept the meeting. If user invited TelePresence rooms, TMS One-Button-to-Push information is sent to the TelePresence endpoints.

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Scheduling with the Cisco Smart Scheduler

Figure 1-8 Cisco WebEx Smart Scheduler Scheduling Flow

Table 1-2

Cisco Smart Scheduler Scheduling Steps

Step # 1

Description User books meeting with Smart Scheduler.

Adds rooms Adds WebEx Clicks Save. TMSPE sends a booking request to TMS. TMS sends booking request to WebEx. WebEx books WebEx portion of meeting.

2 3

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Step # 4

Description WebEx sends meeting details in response to the booking request from TMS:

Date/time of the meeting Meeting subject Audio dial-in information

if TSP audio, then the audio will contain additional info for the MCU to dial

the TSP provider.

SIP video and audio (if SIP audio) dial-in information for the bridge to dial into WebEx Meeting URL for participants to click

5 6 7 8

TMS responds to TMSPE with booking confirmation information. TMS sends confirmation email to user. User sends meeting invitation with meeting details to invitees. If user invited TelePresence rooms, TMS sends One-Button-to-Push information to the TelePresence endpoints.

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Scheduling with the Cisco WebEx Scheduling Mailbox

Figure 1-9 Cisco WebEx Scheduling Mailbox Scheduling Flow

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Table 1-3

Cisco WebEx Scheduling Mailbox Scheduling Steps

Step # 1

Description User books meeting in email/calendar client supported by Microsoft Exchange:

Adds rooms Adds WebEx Scheduling Mailbox (e.g. [email protected]) Adds participants Clicks Send Meeting request is sent to Exchange.

2 3 4 5

TMSXE monitors mailboxes for the rooms and the WebEx Scheduling Mailbox. TMSXE communicates with the booking API on TMS to request a WebEx Enabled meeting. TMS requests WebEx to book the WebEx portion of the meeting. WebEx sends meeting details in response to the booking request from TMS:

Date/time of the meeting Meeting subject Audio dial-in information

if TSP audio, then the audio will contain additional info for the MCU to dial

the TSP provider.

SIP video and audio (if SIP audio) dial-in information for the bridge to dial into WebEx Meeting URL for participants to click.

6 7 8

TMS responds to TMSXE with booking confirmation information. TMSXE sends email confirmation to meeting organizer. If user invited TelePresence rooms, TMS sends One-Button-to-Push information to the TelePresence endpoints.

Understanding Cisco WebEx Enabled TelePresence Call Flow

This section describes the call flow of the following Cisco WebEx Enabled TelePresence Meetings:

SIP Audio Call Flow, page 1-17 TSP Audio Call Flow with API Command to Unlock Waiting Room, page 1-19 TSP Audio Call Flow with Waiting Room and MCU as Host, page 1-20 WebEx Audio (PSTN) Call Flow, page 1-22

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SIP Audio Call Flow

Figure 1-10 SIP Audio Call Flow

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Table 1-4

SIP Audio Call Flow Steps

Step # 1 2 3 4 5

Description MCU calls WebEx using SIP URI and the call is routed through VCS Control VCS control sends call to VCS-E through the traversal zone. VCS Expressway does a DNS lookup for example.webex.com. DNS resolves example.webex.com to the CUSP servers. VCS Expressway sends call to CUSP. This step is always encrypted (mandatory) (encryption is optional on previous steps). - VCS Expressway and the CUSP server verify each other's certificates. CUSP forwards the call to VCS Expressway inside the WebEx dmz. - This leg is encrypted also (mandatory). Media is connected. - Media is encrypted between the two VCS Expressways (across the Internet) - It's optional whether it's encrypted between the MCU and the VCS Expressway in the customer's site.

6 7

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TSP Audio Call Flow with API Command to Unlock Waiting Room
Figure 1-11 TSP Audio Call Flow with API Command to Unlock Waiting Room

Table 1-5

TSP Audio Call Flow with API Command to Unlock Waiting Room Steps

Step # 1 2a 2b 3a

Description TMS starts the conference on MCU, providing it with the SIP URI, telephone number (if using PSTN audio) and DTMF String (if using PSTN audio) to dial into WebEx MCU dials WebEx via SIP. (refer to Figure 1-10 for details). At the same time as step 2a, MCU dials PTSN call-in number for WebEx. WebEx notifies TSP provider using API command to start the audio conference, and as part of that, Webex tells the TSP provider that the conference type = telepresence and that it should unlock the waiting room. At the same time as step 3a, TSP provider prompts the MCU for the meeting access number.

3b

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Step # 4a 4b 5 6

Description TSP provider unlocks waiting room, in response to step 3a. At the same time as step 4a, MCU sends DTMF tones it was prompted for in step 3b to TSP. TSP provider receives the DTMF tones. TSP provider places MCU into the audio conference.

TSP Audio Call Flow with Waiting Room and MCU as Host
Figure 1-12 TSP Audio Call Flow with Waiting Room and MCU as Host

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Table 1-6

TSP Audio Call Flow with Waiting Room and MCU as Host Steps

Step # 1 2a 2b 3 4 5 6

Description TMS starts conference on MCU, providing it with the SIP URI, telephone# (if using PSTN audio) and DTMF String (if using PSTN audio) to dial into WebEx MCU dials webex via SIP. (refer to Figure 1-10 for details). At the same time as step 2a, MCU dials PTSN call-in number for WebEx. TSP provider prompts the MCU for the meeting access number and host key. MCU sends DTMF tones and host key it was prompted for in step 3. TSP provider receives the DTMF tones. TSP provider unlocks the waiting room and places the MCU into the audio conference.

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WebEx Audio (PSTN) Call Flow

Figure 1-13 WebEx Audio (PSTN) Call Flow

Table 1-7

WebEx Audio Call Flow Steps

Step # 1 2a 2b 3 4

Description TMS starts conference on MCU, providing it with the SIP URI, telephone number and DTMF string to dial into WebEx. MCU dials WebEx via SIP. (refer back to Figure 1-10 for details). At the same time as step 2a, MCU dials PSTN call-in number for WebEx. WebEx prompts the MCU for the meeting access number. MCU sends DTMF tones it was prompted for in step 3 to TSP.

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Step # 5 6

Description WebEx receives the DTMF tones. WebEx places the MCU into the audio conference.

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First-Time Configuration Checklist

Revised: April, 2013

Contents
This chapter describes items and configuration tasks required to deploy Cisco WebEx Enabled TelePresence. It contains the following sections:

Server and Site Access Checklist, page 2-1 Configuration Task Checklist, page 2-3

Server and Site Access Checklist

Table 2-1 describes information you must have before you can configure Cisco WebEx Enabled TelePresence for the first time.
Table 2-1 Make Sure You Have the Following

What You Need WebEx Site URL

Description and Source URL for the Cisco WebEx site. SourceProvided by the Cisco WebEx Account Team. Examplehttps://example.webex.com/example Detailed InstructionsConfiguring Cisco TelePresence Management Suite.

WebEx Site Hostname

Hostname of WebEx site used by the customer. SourceProvided by the Cisco WebEx Account Team. Exampleexample.webex.com Detailed InstructionsConfiguring Cisco TelePresence Management Suite

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First-Time Configuration Checklist

Table 2-1

Make Sure You Have the Following

What You Need WebEx Site Administration URL

Description and Source Your unique address for accessing the Cisco WebEx Site Administration interface where you complete your initial Cisco WebEx setup configuration and manage and maintain your account after initial setup. This URL takes you directly to the WebEx Administration site. SourceProvided by the Cisco WebEx Account Team. Examplehttps://example.webex.com/admin Detailed Instructions Integrating Cisco TelePresence with Your Cisco WebEx Site Administration Account

Cisco WebEx Administrator username

Cisco WebEx Site Administrator account username. SourceProvided by the Cisco WebEx Account Team. ExamplewebexAdmin Detailed Instructions Integrating Cisco TelePresence with Your Cisco WebEx Site Administration Account

(Optional) Certificate pair, including public Used to authenticate Cisco TMS to the WebEx cloud for meetings certificate and private key from TMS. booked by users with WebEx accounts when Single Sign On (SSO) is enabled on TMS. When SSO is configured and a user schedules a WebEx-enabled meeting, the WebEx username in their Cisco TMS user profile is passed to the WebEx site to complete the booking. Detailed Instructions Configuring Single Sign On in Cisco TMS Client/server certificate for VCS Expressway. Because the call leg between the VCS Expressway and the WebEx cloud must be encrypted, a valid client/server certificate is required for the SSL handshake to occur so that secure signaling and media can take place. Detailed Instructions Creating a New DNS Zone on VCS Expressway for WebEx (step 3)

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First-Time Configuration Checklist Configuration Task Checklist

Configuration Task Checklist

You can choose the order in which you wish to configure Cisco TelePresence components for Cisco WebEx Enabled TelePresence; the following order is only a suggestion, though you must complete all of the configuration steps in this checklist to enable the feature and Cisco TelePresence must be enabled before you can configure Cisco WebEx Site Administration.
1.

Conference bridges:
Cisco MCU, page 2-3 Cisco TelePresence Server, page 2-4

2.

Call control:
Cisco Video Communications Server, page 2-4 Cisco Unified Communications Manager, page 2-4

3.

Scheduling:
Cisco TelePresence Management Suite, page 2-6

4.

Audio:
Configure Audio for Cisco WebEx Enabled TelePresence, page 2-7

5.

WebEx site:
Cisco WebEx Site Administration, page 2-7

Cisco MCU
Table 2-2 Checklist Configuring Cisco WebEx Enabled TelePresence on the MCU for the First Time

Go to: Chapter 3, Configuring Cisco MCU and TelePresence Server Task

Step 1 Step 2 Step 3 Step 4 Step 5

Detailed Instructions SIP, page 3-2 Content Mode, page 3-2 Video and Audio Codecs, page 3-2 Automatic Content Handover, page 3-3 Recommended Settings for MCU, page 3-3

Configure SIP Configure the Content Mode. Configure the Video and Audio Codecs. Configure the Automatic Content Handover. Configure Optional Recommended Settings:

Automatically Make Content Channel Important Outgoing Transcoded Codec Adaptive Gain Control Join and Leave Audio Notifications Encryption

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First-Time Configuration Checklist

Cisco TelePresence Server

Table 2-3 Checklist Configuring Cisco WebEx Enabled TelePresence on the TelePresence Server for the First Time

Go to: Chapter 3, Configuring Cisco MCU and TelePresence Server Task

Step 1 Step 2 Step 1 Step 2

Detailed Instructions SIP, page 3-6 Locally Managed Mode, page 3-6 Automatic Content Handover, page 3-6 Display Setting, page 3-7

Configure SIP Configure Locally Managed Mode Configure the Automatic Content Handover. Configure Optional Recommended Setting:

Display Setting

Cisco Video Communications Server

Table 2-4 Checklist Configuring Cisco WebEx Enabled TelePresence on Cisco Unified CM for the First Time

Go to: Chapter 4, Configuring Call Control Task

Step 1

Detailed Instructions Creating a New DNS Zone on VCS Expressway for WebEx, page 4-2

Create a New DNS Zone on VCS Expressway for WebEx

Create a new DNS zone Set up a search rule for the WebEx domain Configure a valid Client/Server Certificate Turn on TLS Verify mode and enter TLS verify subject name. Configuring Traversal Zones for MCUs with Encryption Enabled, page 4-4

Step 2 Step 3

Configuring Traversal Zones for MCUs with Encryption Enabled

(If deploying with Unified CM) Configure a SIP Configuring a SIP Trunk Between Unified CM and VCS trunk between Unified CM and VCS Control. Control, page 4-5

Cisco Unified Communications Manager

Table 2-5 Checklist Configuring Cisco WebEx Enabled TelePresence on Cisco Unified CM for the First Time

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First-Time Configuration Checklist Configuration Task Checklist

Go to: Chapter 4, Configuring Call Control Task

Step 1

Detailed Instructions Configuring a SIP Trunk Between Unified CM and VCS Control, page 4-5

Configure a SIP trunk between Unified CM and VCS Control.

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First-Time Configuration Checklist

Cisco TelePresence Management Suite

Table 2-6 Checklist Configuring Cisco WebEx Enabled TelePresence on Cisco TMS for the First Time

Go to: Chapter 5, Configuring Cisco TelePresence Management Suite Task

Step 1 Step 2 Step 3

Detailed Instructions Configuring the Cisco WebEx Feature in Cisco TMS, page 5-2 Configuring WebEx Users in Cisco TMS, page 5-4 Configuring Hybrid Content Mode for MCU in Cisco TMS, page 5-7

Enable the WebEx feature in Cisco TMS. Configure WebEx users in Cisco TMS. Configure Hybrid Content Mode for MCU in Cisco TMS.

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First-Time Configuration Checklist Configuration Task Checklist

Configure Audio for Cisco WebEx Enabled TelePresence

Table 2-7 Checklist Configuring Audio for Cisco WebEx Enabled TelePresence

Go to: Chapter 8, Configuring Audio Task

Step 1

Detailed Instructions

Configuring SIP Audio for Cisco WebEx Enabled Configuring SIP Audio for Cisco WebEx Enabled TelePresence, page 8-2 TelePresence:

Configure the WebEx Site in Cisco TMS to Use SIP Audio. Enable Hybrid Mode on the WebEx Site Configuring PSTN Audio for Cisco WebEx Enabled TelePresence, page 8-3

Step 2

Configuring PSTN Audio for Cisco WebEx Enabled TelePresence:

Configure the WebEx Site in Cisco TMS to Use PSTN Audio Enable Hybrid Mode on the WebEx Site (Optional) Configure PSTN Calls to Pass Through a PSTN gateway to WebEx

Cisco WebEx Site Administration

After WebEx provisions your site for WebEx Enabled TelePresence, follow these steps.
Table 2-8 Checklist Setting up Cisco WebEx Site Administration for the First Time

Go to: Chapter 9, Integrating Cisco TelePresence with Your Cisco WebEx Site Administration Account Required Task
Step 1 Step 2

Detailed Instructions Integrating Cisco TelePresence with Your Cisco WebEx Site Administration Account

Enable Cisco TelePresence Integration (MC only). (Recommended) Enable TelePresence options:

List TelePresence on calendar Send invitation email to meeting host Display toll-free number to attendees

Step 3 Step 4

Set the Cisco TelePresence VOIP and video connection. Select the Cisco TelePresence PRO: Meeting Center TelePresence Session Type. Assigning the Meeting Center TelePresence Session Type

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First-Time Configuration Checklist

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Configuring Cisco MCU and TelePresence Server

Revised: April, 2013 Note

You must be running MCU software release 4.4 or a later or TelePresence Server 3.0 or later to use Cisco WebEx Enabled TelePresence features.

Contents
This chapter describes how to configure MCU and TelePresence Server for Cisco WebEx Enabled TelePresence meetings. It contains the following sections:

Required Settings for MCU, page 3-2 Recommended Settings for MCU, page 3-3 Required Settings for TelePresence Server, page 3-5 Recommended Settings for TelePresence Server, page 3-7

Introduction
This chapter describes specific settings on both MCU and TelePresence Server that are required or recommended for use with Cisco WebEx Enabled TelePresence meetings. In terms of deployment, both MCU and TelePresence Server must be registered to VCS directly and cannot be trunked to Unified CM. In terms of user experience, the active speaker from TelePresence to MCU or TelePresence Server is shown to WebEx users and the active speaker from WebEx to MCU or TelePresence Server is shown to TelePresence. TelePresence Server, by default, using a feature called ActivePresence, displays a full screen view of the active speaker and up to nine additional TelePresence participants in a row at the bottom of the screen. MCU, by default displays a full screen view of the active speaker. For more information about the screen layout options available, refer to the TelePresence Server and MCU documentation.

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Configuring Cisco MCU and TelePresence Server

Required Settings for MCU

The following settings on MCU are required for Cisco WebEx Enabled TelePresence:

SIP, page 3-2 Content Mode, page 3-2 Video and Audio Codecs, page 3-2 Automatic Content Handover, page 3-3

For more information about MCU software, refer to the following link: http://www.cisco.com/en/US/products/ps12283/prod_release_notes_list.html

SIP
MCU calls to WebEx support SIP only. Make sure SIP is configured correctly on MCU. The call leg between MCU/TS, VCS Control, VCS Expressway and the WebEx cloud cannot be interworked.

Note

Refer to MCU help for more information on how to configure SIP.

Content Mode
In Hybrid mode, the incoming content stream is passed through, giving the best possible quality to HD endpoints and it is also decoded and used to create a second, lower resolution stream for anyone who cannot receive the passthrough stream (SD endpoints). This uses up a video port but ensures that users get the advantages both of transcoding and passthrough. If content mode is set to Passthrough, a single video stream is sent to everyone in the meeting. If all participants are HD endpoints, they receive the best possible quality. However, if one or more participants can only receive SD video, then all participants receive SD video. Though Content Mode can be set on the MCU, Cisco recommends customers to set it using TMS. To configure hybrid content mode for MCU in TMS, refer to: Configuring Hybrid Content Mode for MCU in Cisco TMS, page 5-7.

Video and Audio Codecs

WebEx requires H.264 for video and content and G.711 for audio. To set video and audio codecs in MCU, do the following:
Step 1 Step 2 Step 3 Step 4

Log into the MCU. Click Settings. The Settings page appears with the Conferences tab displayed. In the Advanced Settings section make sure H.264 is checked for the following:

Video codecs from MCU

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Step 5

Video codecs to MCU Audio codecs from MCU Audio codecs to MCU

In the Advanced Settings section make sure G.711 is checked for the following:

Step 6

At the bottom of the page, click Apply changes.

Automatic Content Handover

This feature must be enabled for TelePresence endpoints to share during a Cisco WebEx Enabled TelePresence meeting. To enable Automatic Content Handover in MCU, do the following:
Step 1 Step 2 Step 3 Step 4 Step 5 Step 6

Log into the MCU. Click Settings. The Settings page appears with the Conferences tab displayed. Click the Content tab. For Automatic content handover, select Enabled. At the bottom of the page, click Apply changes.

Recommended Settings for MCU

For best results with Cisco WebEx Enabled TelePresence, Cisco recommends configuring the following settings in MCU:

Automatically Make Content Channel Important, page 3-3 Outgoing Transcoded Codec, page 3-4 Adaptive Gain Control, page 3-4 Join and Leave Audio Notifications, page 3-5 Encryption, page 3-5

Automatically Make Content Channel Important

Cisco recommends setting the conference settings to automatically make the content channel important. Any new content channel in a conference will be treated as important and displayed prominently to all participants who see the content channel in their conference layout. To enable automatically making the content channel important, do the following:
Step 1

Log into the MCU.

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Configuring Cisco MCU and TelePresence Server

Step 2

Click Settings. The Settings page appears with the Conferences tab displayed. In the Advanced Settings section, check Automatically make content channel important. At the bottom of the page, click Apply changes.

Step 3 Step 4

Outgoing Transcoded Codec

Cisco recommends setting the outgoing transcoded codec to H.264. This makes the MCU use the H.264 video codec for outgoing transcoded content channels. To set the outgoing transcoded codec to H.264, do the following:
Step 1 Step 2

Log into the MCU. Click Conferences at the top of the page. The Conferences page appears with the Conference list tab displayed. Click the Templates tab. The Conference Templates page appears. Click the link for Top level. The Top level template configuration page appears. In the Content section, using the Outgoing transcoded codec menu, select H.264. At the bottom of the page, click Apply changes.

Step 3

Step 4

Step 5 Step 6

Adaptive Gain Control

Cisco recommends setting adaptive gain control on join to be enabled. Adaptive Gain Control (AGC) alters the gain of each participant's audio so that all participants have a consistent volume level. To set the adaptive gain control on join to be enabled, do the following:
Step 1 Step 2

Log into the MCU. Click Conferences at the top of the page. The Conferences page appears with the Conference list tab displayed. Click the Templates tab. The Conference Templates page appears. Click the link for Top level. The Top level template configuration page appears. In the Parameters section, using the Adaptive Gain Control on join menu, select Enabled. At the bottom of the page, click Apply changes.

Step 3

Step 4

Step 5 Step 6

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Configuring Cisco MCU and TelePresence Server Required Settings for TelePresence Server

Join and Leave Audio Notifications

This setting controls different aspects of sounds that can occur during a meeting. One setting to be aware of for Cisco WebEx Enabled TelePresence meetings is Join and Leave Notifications, which are audible messages indicating when other participants join and leave the meeting. By default, these are enabled (checked). WebEx also has join and leave notifications that are independent of those set in MCU. If the notifications are enabled on both MCU and WebEx, notifications will be heard for each participant joining and leaving the meeting on the MCU side and for participants on the WebEx side. As a result, you may want to disable the join and leaving notifications in MCU and/or WebEx. To disable the join and leave audio notifications in MCU, do the following:
Step 1 Step 2

Log into the MCU. Click Settings. The Settings page appears with the Conferences tab displayed. In the Conference Settings section, for Audio Notifications, uncheck Join and leave indications. At the bottom of the page, click Apply changes.

Step 3 Step 4

Encryption
Cisco recommends that on MCUs with an encryption key, that the conference settings are configured to optionally encrypt the media. If encryption is set to require encryption of all media, then the main and content video sent to WebEx will be merged into a single stream and treated as a participant. To set encryption to optional, do the following:
Step 1 Step 2

Log into the MCU. Click Conferences at the top of the page. The Conferences page appears with the Conference list tab displayed. Click the Templates tab. The Conference Templates page appears. Click the link for Top level. The Top level template configuration page appears. In the Parameters section, using the Encryption menu, select Optional. At the bottom of the page, click Apply changes.

Step 3

Step 4

Step 5 Step 6

Required Settings for TelePresence Server

The following setting in TelePresence Server is required for Cisco WebEx Enabled TelePresence:

SIP, page 3-6

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Locally Managed Mode, page 3-6 Automatic Content Handover, page 3-6

For more information about TS software, refer to the following link: http://www.cisco.com/en/US/products/ps11339/prod_release_notes_list.html

SIP
TelePresence Server calls to WebEx support SIP only. Make sure SIP is configured correctly on TelePresence Server.

Note

Refer to the TelePresence Server help for more information on how to configure SIP.

Locally Managed Mode

For TMS to control the TelePresence Server, the TelePresence Server must be set in locally managed mode. To set the operation mode, do the following. To enable locally managed mode in TelePresence Server, do the following:
Step 1 Step 2

Log into the TelePresence Server. Go to Configuration > Operation mode. The Operation mode page appears. Using the Operation mode menu, select Locally managed. At the bottom of the page, click Apply changes.

Step 3 Step 4

Automatic Content Handover

This feature must be enabled for TelePresence endpoints to share during a Cisco WebEx Enabled TelePresence meeting. To enable Automatic Content Handover in TelePresence Server, do the following:
Step 1 Step 2

Log into the TelePresence Server. Go to Configuration > System Settings. The System Settings page appears. Make sure Automatic content handover is checked. At the bottom of the page, click Apply changes.

Step 3 Step 4

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Configuring Cisco MCU and TelePresence Server Recommended Settings for TelePresence Server

Recommended Settings for TelePresence Server

For best results with Cisco WebEx Enabled TelePresence, Cisco recommends the following settings on TelePresence Server:

Display Setting
Cisco recommends the display setting in TelePresence Server to be set to full screen, so that Webex video can be shown full size on a multiscreen endpoint. To enable full screen display in TelePresence Server, do the following:
Step 1 Step 2 Step 3 Step 4

Log into TelePresence Server. Go to Configuration > Default Endpoint Settings. In the Display section, for Full screen view of single-screen endpoints, select Allowed. At the bottom of the page, click Apply changes.

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Configuring Call Control

Revised: April, 2013

Introduction
This chapter describes how to configure call control for Cisco WebEx Enabled TelePresence meetings. To begin using Cisco WebEx Enabled TelePresence, you must configure the call control product(s) used in your video network. There are three possible call control scenarios:

Cisco TelePresence VCS Control and Expressway Endpoints are registered to VCS Control and/or Expressway only. Cisco Unified CM with VCS Control and Expressway Endpoints are registered to Unified CM only. Cisco TelePresence VCS Control and Expressway with Unified CM Endpoints are registered to VCS Control/Expressway and Unified CM.

Note

Using Unified CM as the call control solution requires VCS Control and Expressway to be deployed in order to communicate with WebEx, regardless of whether endpoints are registered to VCS Control and Expressway or not.

Configuring Cisco TelePresence Video Communication Server Control and Expressway

The following section describes the steps required for configuring Cisco TelePresence Video Communication Server Control and Expressway for Cisco WebEx Enabled TelePresence. This section describes the following tasks:

Prerequisites, page 4-2 Creating a New DNS Zone on VCS Expressway for WebEx, page 4-2 Configuring Traversal Zones for MCUs with Encryption Enabled, page 4-4

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Configuring Call Control

Prerequisites
To configure WebEx in Cisco TelePresence VCS, the following are required:

Cisco TelePresence Video Communication Server (VCS) must be running firmware X7.2.2 or a later release. Endpoints in the network are registered to VCS Control or Expressway Conferencing Bridge(s) to be used (MCU or TelePresence Server) are already operational within the network VCS Control is in the private network VCS Expressway is in the DMZ and has access to the Internet Set zones and pipes appropriately (according to your networks requirements) to allow a minimum of 1.1 Mbps for WebEx calls. For more information about bandwidth controls, please refer to the Cisco VCS Administrator Guide at: http://www.cisco.com/en/US/docs/telepresence/infrastructure/vcs/admin_guide/Cisco_VCS_Admi nistrator_Guide_X7-2.pdf

VCS Control is configured as the SIP Registrar/H.323 gatekeeper. In order for Cisco WebEx Enabled TelePresence to work, it is required to set up a VCS Control as a SIP registrar, enabling it to register SIP devices and route calls to them. VCS Control has the capability to be both an H.323 gatekeeper and a SIP registrar. Configuring VCS as a SIP registrar is done by configuring one or more SIP domains. The VCS will act as a SIP Registrar and Presence Server for these domains, and will accept registration requests for any SIP endpoints attempting to register with an alias that includes these domains. For details on how to configure SIP domains in VCS Control, refer to the Cisco TelePresence Video Communication Server Basic Configuration (Control with Expressway) Deployment Guide at: https://www.cisco.com/en/US/docs/telepresence/infrastructure/vcs/config_guide/Cisco_VCS_Basi c_Configuration_Cisco_VCS_Control_with_Cisco_VCS_Expressway_Deployment_Guide_X7-2. pdf

Intercompany TelePresence participants: If you want to allow participants from another company to be able to join via TelePresence, you must have a valid SIP SRV (secure SIP), non-secure SIP SRV or multiple SIP and H323 SRV records in place that resolve to the VCS Expressway for your configured SIP Domain so TelePresence participants can route to your VCS Expressway.

Creating a New DNS Zone on VCS Expressway for WebEx

By default, a VCS solution will handle local domains, and route calls to non-local domains to the VCS Expressway to route them to the Internet via a DNS zone. Connection to the WebEx cloud uses a new DNS zone, that needs to be configured on the VCS Expressway. To configure the VCS Expressway for Cisco WebEx Enabled TelePresence, do the following:
Step 1

Create a new DNS zone:

a.

Set H.323 to Off.

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b. c. d. e. Step 2

Set SIP Media encryption mode to Force encrypted. Turn on TLS Verify mode. In the TLS verify subject name field, enter sip.webex.com. Click Create Zone.

Set up a search rule with a higher priority than the search rule for the existing DNS zone (lower number priority) for the domain of WebEx. The following configuration is required:

Protocol: SIP Source: <Admin Defined>, default: Any Mode: Alias Pattern Match Pattern Type: Regex Pattern String: (.*)@(.*)(\.webex\.com).* Pattern Behavior: Replace Replace String: \1@\2\3 On Successful Match: Stop Target: <DNS Zone Created for WebEx> State: Enabled

For details on how to create and set up search rules for a DNS zone, refer to the Cisco TelePresence Video Communication Server Basic Configuration (Control with Expressway) Deployment Guide at: https://www.cisco.com/en/US/docs/telepresence/infrastructure/vcs/config_guide/Cisco_VCS_Basic_C onfiguration_Cisco_VCS_Control_with_Cisco_VCS_Expressway_Deployment_Guide_X7-1.pdf.
Step 3

Configure a valid Client/Server Certificate for your company. Typically the CName of the certificate is the routable domain to your companys VCS Expressway. It must be a certificate name agreed upon by WebEx, because they will be checking it. WebEx supports certificates issued by common certificate authorities. For more information, contact WebEx. For details on how to configure a client/server certificate, refer to the Certificate creation and use with Cisco VCS Deployment Guide at the following location: https://www.cisco.com/en/US/docs/telepresence/infrastructure/vcs/config_guide/Cisco_VCS_Certifica te_Creation_and_Use_Deployment_Guide_X7-2.pdf

Configuring Certificates from Intermediate Certificate Authorities

In some cases, root CAs will use an intermediate CA to issue certificates. Because the call leg between the VCS Expressway and the WebEx cloud must be encrypted, if the server certificate is issued by an intermediate certificate authority (CA), the VCS Expressway must be configured so that the intermediate CA information is sent to the WebEx cloud to make sure the SSL handshake occurs so that secure media can take place. If you have a certificate from an intermediate CA, you still upload the server certificate on the VCS Expressway as you would with a certificate from a root CA, but you also upload the certificate from the intermediate CA. To upload an intermediate CA certificate on the VCS Expressway, do the following:

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Step 1 Step 2 Step 3 Step 4

Go to Maintenance > Certificate Management > Trusted CA certificate. Click Show CA certificate. Select and copy the contents of the CA certificate, paste it into a new text file and save it. Open the CA certificate text file you just created and look for the root CA that issued your certificates. If it is not in the CA certificate text file, open the root CA certificate in a text editor, copy and paste its contents into the CA certificate text file. Open the intermediate CA certificate in a text editor, copy and paste it into the CA certificate text file and save the CA certificate text file. On the Trusted CA certificate page in VCS Expressway, click Upload CA certificate, select and upload the CA certificate text file.

Step 5 Step 6

Configuring Traversal Zones for MCUs with Encryption Enabled

This section details the configuration necessary in VCS to support MCUs that have encryption enabled (the default setting).

Caution

If you choose not to do the following configuration, MCUs with encryption enabled will deliver the presentation content in the main video channel, instead of a separate stream. To support MCUs that have encryption enabled, do the following

Step 1

Set up a new traversal client zone from VCS Control to VCS Expressway

Note Step 2 Step 3 Step 4

Make sure the new zone uses a different port number. On VCS Expressway, set up a new traversal server zone that connects to the VCS Control traversal zone set up in the previous step. In this new VCS Expressway traversal server zone, set media encryption to Force unencrypted. On VCS Control set up a search rule (at higher priority than the search rule that uses the default traversal zone) that matches WebEx traffic e.g. match = .*@example.webex.com

Note

The above configuration ensures that whether the MCU encryption is enabled or not, that the video and the presentation stay on separate channels. It also ensures the content from WebEx is not encrypted when sent to the MCU (even though it is encrypted across the internet).

Configuring Cisco Unified Communications Manager

The following section describes the steps required for configuring Cisco Unified Communications Manager (Unified CM) for Cisco WebEx Enabled TelePresence. This configuration also supports a deployments where endpoints are registered to Unified CM only or both Unified CM and VCS Control/Expressway.

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This section describes the following tasks:

Prerequisites, page 4-5 Configuring a SIP Trunk Between Unified CM and VCS Control, page 4-5

Prerequisites
To configure WebEx in Cisco Unified Communications Manager (Unified CM), the following are required:

Cisco Unified CM 8.6.2 or 9.1.1. Endpoints in the network are registered to Unified CM Conferencing Bridge(s) to be used (MCU or TelePresence Server) are already operational within the network and registered to VCS VCS Control is deployed in the private network To ensure optimum SIP audio and video connectivity between MCU and TelePresence Server and the WebEx cloud, it is recommended to set region to permit a minimum of 1.3 Mbps. VCS expressway configured with the DNS zone.

Configuring a SIP Trunk Between Unified CM and VCS Control

This section describes how to configure the Cisco TelePresence Video Communication Server (Cisco VCS) version X7.2.1 or later and Cisco Unified Communications Manager (Unified CM versions 6.1, 7 or 8 to interwork via a SIP trunk. This is required for endpoints registered to Unified CM to participate in a Cisco WebEx Enabled TelePresence meeting and to call endpoints registered to VCS Control. In addition, make sure that the Unified CM neighbor zone in Cisco VCS is configured with BFCP enabled. The configuration steps are detailed in the Cisco Unified Communications Manager with Cisco VCS Deployment Guide at the following location: http://www.cisco.com/en/US/docs/telepresence/infrastructure/vcs/config_guide/Cisco_VCS_Cisco_Un ified_Communications_Manager_Deployment_Guide_CUCM_6-1_7_8_and_X7-2.pdf.

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Configuring Cisco TelePresence Management Suite

Revised: April, 2013

Contents
This chapter describes how to configure Cisco TelePresence Management Suite (Cisco TMS) for Cisco WebEx Enabled TelePresence meetings. It contains the following sections:

Prerequisites, page 5-1 Configuring the Cisco WebEx Feature in Cisco TMS, page 5-2 Configuring WebEx Users in Cisco TMS, page 5-4 Configuring Hybrid Content Mode for MCU in Cisco TMS, page 5-7 Configuring Conference Settings in Cisco TMS, page 5-8 Configuring Single Sign On in Cisco TMS, page 5-8 Supported Configurations for TMS to Schedule on Behalf of the WebEx Host, page 5-15

Prerequisites

Cisco TMS software release 14.2 or later is required. Cisco TMSXE software release 3.1 or later is required, if using Microsoft Outlook to schedule meetings. There are two options for scheduling using Microsoft Outlook:
Using the WebEx Productivity Tools Plug-In for Microsoft Outlook Using WebEx Scheduling Mailbox

Cisco TMSPE software release 1.1 or later is required, if using Smart Scheduler to schedule meetings The WebEx integration option key must be installed on Cisco TMS before configuring the WebEx feature. MCU calls to WebEx support SIP only. The following settings must be configured for SIP:

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In Cisco TMS: Allow Incoming and Outgoing SIP URI Dialing must be set to Yes in the Cisco

TMS Scheduling Settings for each MCU used for Cisco WebEx Enabled TelePresence meetings.
For MCU and TelePresence Server, refer to the Configuring Cisco TelePresence Management

Suite, page 5-1 for more information.

Configuring the Cisco WebEx Feature in Cisco TMS

To configure the Cisco WebEx feature in Cisco TMS, do the following:
Step 1

Go to Administrative Tools > Configuration > WebEx Settings. The WebEx Settings page appears. See Figure 5-1.
Figure 5-1 Enabling WebEx in Cisco TMS

Step 2

Click Add Site. The WebEx Site Configuration page appears. See Figure 5-2.

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Figure 5-2

Configuring a WebEx Site

Step 3 Step 4

In the Host Name field, enter the hostname for the WebEx site. In the Site Name field, create a name for the WebEx site.

Note

The site name must follow the WebEx site URL like this: https://[HostName]/[SiteName]. For example: https://example.webex.com/example.

Step 5

For WebEx Participant Bandwidth, select the maximum bandwidth per meeting to allow from MCU to WebEx.

Note Step 6

Bandwidth can be limited in MCU and VCS.

(Optional) Default Site. If one or more WebEx sites already exist, you can designate the site as the default WebEx site, by selecting Yes.

Note

New users are automatically set to use the default site the first time they schedule a meeting with WebEx.

Step 7

For TSP Audio, select Yes if you are going to use TSP or PSTN audio.

Note Step 8 Step 9

If Yes is selected for TSP Audio, Cisco TMS will only use TSP audio. SIP audio will not work.

Click Save. In the WebEx Configuration section, do the following:

a.

For WebEx Enabled, select Yes.

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b. Step 10

For Add WebEx To All Conferences, select Yes.

Click Save.

Configuring WebEx Users in Cisco TMS

To schedule meetings using Cisco TMS, users must have a username and password that the server is configured to trust. Cisco TMS authenticates the following accounts:

Local accounts on the Windows Server where Cisco TMS is installed Accounts the server trusts through domain membership and Active Directory (AD)

For each user that successfully logs into Cisco TMS, a new user profile is created based on their username and the user is prompted to enter information into their profile. Existing Windows or AD user passwords are used but they are not stored in Cisco TMS. If a users Windows/AD password changes, they must use that updated password when logging into Cisco TMS.

User Requirements for Scheduling WebEx-enabled Meetings

To schedule WebEx-enabled meetings using Cisco TMS, Cisco TMS users must have the following stored in their Cisco TMS user profile:

WebEx username WebEx password (unless single sign on is enabled) The WebEx site on which they have an account.

Note

This WebEx site must also be added to Cisco TMS, as described in Configuring the Cisco WebEx Feature in Cisco TMS, page 5-2.

There are three ways to enable a Cisco TMS users account for WebEx scheduling:

Administrator edits the Cisco TMS users profile. For details, see Configuring a Cisco WebEx Enabled TelePresence User in Cisco TMS, page 5-6 The Cisco TMS user edits their profile by logging in to Cisco TMS and clicking their username at the bottom left corner of the Cisco TMS Web UI. Administrator enables Lookup User Information from Active Directory, Get WebEx Username from Active Directory and (optionally) Single Sign On (SSO). The benefits of having the Active Directory lookup features enabled are that the user account information including WebEx username is automatically added to each new Cisco TMS user. WebEx password must still be added by the administrator or user, however, if Single Sign On is enabled, WebEx password is not required. With the Active Directory and Single Sign On features enabled, only the WebEx site must be selected for the user, if there are multiple WebEx sites configured on Cisco TMS. If there is only on WebEx site, Cisco TMS will use that site. If there are multiple sites configured, Cisco TMS will automatically select the WebEx site designated as the Default, unless the users Cisco TMS profile is edited to specify a different WebEx site.

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For details, see Configuring Automatic User Lookup from Active Directory, page 5-5 and Configuring Single Sign On in Cisco TMS, page 5-8

Configuring Automatic User Lookup from Active Directory

If you are using Active Directory (AD), you can configure Cisco TMS to automatically populate user profile information. When you enable this feature, details about the user will automatically be imported when they first access Cisco TMS and synchronized periodically. If you use a field in Active Directory for WebEx username (e.g. the AD username or email address), you can configure Cisco TMS to import the WebEx username as well by enabling the 'Get WebEx Username from Active Directory' feature in the WebEx Settings page.

Configuring Active Directory Lookup in Cisco TMS

Active Directory Lookup imports and updates user information in Cisco TMS automatically. Optionally, Cisco TMS can also import the WebEx username. By activating the AD lookup, WebEx and Cisco TMS automatically synchronize user information at given intervals. By doing this, each user of WebEx will only have to enter their password and not their username when booking and entering conferences. If you do not configure AD lookup, the user will have to enter username and password for communication between Cisco TMS and WebEx. To configure Active Directory Lookup, do the following:
Step 1 Step 2 Step 3

Go to Administrative Tools > Configuration > Network Settings. In the Active Directory pane, set Lookup User Information from Active Directory to Yes. Enter information in the remaining fields in the Active Directory pane and click Save. For information about each field, refer to the Cisco TMS Help.

To configure Get WebEx Username from Active Directory, do the following:

Step 1 Step 2 Step 3

Go to Administrative Tools > Configuration > WebEx Settings. In the WebEx Configuration pane, use the Get WebEx Username from Active Directory menu to select the field in AD where you are storing the WebEx username. Click Save. For more information, refer to the Cisco TMS Help.

How WebEx Bookings Work

For WebEx booking to work, the booking user must have a WebEx username and password defined as their WebEx Username and WebEx Password in their Cisco TMS profile. This ensures that the correct user owns the meeting in WebEx and can log in and operate the WebEx conference.

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Configuring Cisco TelePresence Management Suite

When Single Sign On (SSO) is enabled for the WebEx site, users with WebEx accounts can book WebEx-enabled meetings with Cisco TMS without requiring their WebEx password be stored in their Cisco TMS user profile. When SSO is configured and a user schedules a meeting, their WebEx username from their Cisco TMS user profile is passed to the WebEx site to complete the booking. For information about how to configure SSO, see Configuring Single Sign On in Cisco TMS, page 5-8. The remaining fields are not mandatory, but are used for other Cisco TMS features. Later, if you are using Active Directory, you can configure Cisco TMS to populate these fields automatically for new users.

Configuring a Cisco WebEx Enabled TelePresence User in Cisco TMS

This configuration is not required if the following three conditions are true:

Lookup User Information from Active Directory and Get WebEx Username from Active Directory are enabled, as described in Configuring Automatic User Lookup from Active Directory, page 5-5 Single Sign On is enabled, as detailed in Configuring Single Sign On in Cisco TMS, page 5-8. The user will use the default WebEx site for scheduling WebEx meetings

To configure a Cisco WebEx Enabled TelePresence user in Cisco TMS, do the following:
Step 1 Step 2 Step 3

Go to Administrative Tools > User Administration > Users Click New to add a new user or click the name of an existing user to add WebEx scheduling capabilities to their profile and click Edit. Enter Windows/AD Username, First Name, Last Name and Email Address.

Note Step 4 Step 5 Step 6

If an existing user or AD lookup is enabled, some fields will already contain information.

For WebEx Username, enter the username for the users WebEx account. For WebEx Password, enter the password for the users WebEx account. For WebEx Site, select the WebEx site to which the user is registered.

Note Step 7

If no WebEx site is selected, the WebEx site configured as the default will be used.

Make any other settings in the Cisco TMS user profile and click Save.

Configuring Port Reservations for MCU and TS in Cisco TMS

Cisco highly recommends configuring MCU and TS to reserve ports for each scheduled meeting. When enabled, the number of ports reserved for the conference is enforced. Therefore if the TelePresence portion of the meeting has 5 ports and 5 participants have joined on TelePresence, if the meeting invitation is forwarded to a 6th person, they will not be able to join the meeting on TelePresence.

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If port reservations are not enabled, the meeting is booked with 5 TelePresence ports and the invite is forwarded, additional participants up to the maximum available ports at that time are able to join on TelePresence. This could cause another scheduled meeting to fail. As a result, Cisco recommend s always enabling port reservations for MCU and TS.

Enabling Port Reservations for MCU

To enable port reservations for MCU, do the following in Cisco TMS:
Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7

Go to Systems > Navigator. Select an MCU. Click the Settings tab. Click Extended Settings. Set the Limit Ports to Number of Scheduled Participants menu to On. Click Save. Repeat steps 2 through 6 for all other MCUs.

Enabling Port Reservations for TS

To enable port reservations for TS, do the following in Cisco TMS:
Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7

Go to Systems > Navigator. Select a TS. Click the Settings tab. Click Extended Settings. Set the Port Reservation menu to On. Click Save. Repeat steps 2 through 6 for all other TSs.

Configuring Hybrid Content Mode for MCU in Cisco TMS

Configuring any MCUs that will be used for Cisco WebEx Enabled TelePresence meetings with WebEx to use the hybrid content mode is required. In hybrid mode the incoming content stream is passed through, giving the best possible quality. It is also decoded and used to create a second, lower resolution stream for anyone who cannot receive the passthrough stream. This uses up a video port but ensures that users get the advantages both of transcoding and passthrough. To configure hybrid content mode on the MCU in Cisco TMS, do the following:
Step 1

Go to Systems > Navigator.

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Step 2 Step 3 Step 4

Select the MCU and click Edit system settings. From the Settings tab, click Extended Settings. For Content Mode, select Hybrid and click Save.

Configuring Conference Settings in Cisco TMS

Cisco highly recommends configuring the Conference Connection/Ending Options in TMS so that if a meeting runs beyond the scheduled end time, participants are warned if there are not enough resources to extend the meeting. To configure Conference Connection/Ending Options in Cisco TMS, do the following:
Step 1 Step 2

Go to Administrative Tools > Configuration > Conference Settings. In the Conference Connection/Ending Options section, set the following options:

For Supply Contact Information on Extend Meeting Scheduling Conflict, select Yes.

Note

Supply Contact Information on Extend Meeting Scheduling Conflict is not supported on CTS, Jabber Video, and other endpoints that do not support direct messaging from TMS. For Show In-Video Warnings About Conference Ending, select Yes.

Note

Show In-Video Warnings About Conference Ending is not currently supported on MCU 44xx, 45xx, 84xx, 85xx and TS 70xx and 87xx-series products.

Step 3

Click Save.

Configuring Single Sign On in Cisco TMS

Cisco TMS has the option to enable Single Sign On (SSO) for meetings booked by users with WebEx accounts. When SSO is configured and a user schedules a WebEx-enabled meeting, the WebEx username in their Cisco TMS user profile is passed to the WebEx site to complete the booking. With SSO configured, it is only required to store the users WebEx username in their Cisco TMS user profile. The users WebEx password is not required. There are two ways to add a users WebEx username to their Cisco TMS user profile:

A TMS Site Administrator manually enters the WebEx Username in a user's profile. When an organizer schedules a meeting with WebEx using Cisco TMS, Cisco TMS sends the meeting information to the WebEx site with that WebEx username designated as the WebEx host.

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Note

When a user has selected a WebEx site that has SSO enabled in TMS, Site Administrator privileges are required to edit the WebEx Username field. Users cannot edit their WebEx Username. Enable Cisco TMS to import WebEx usernames from Active Directory (AD)

Note

You can use any field in AD. Email address and username are the most commonly used. When an organizer schedules a meeting with WebEx using Cisco TMS, Cisco TMS requests AD for the WebEx username of the meeting organizer using the username and password that the Cisco TMS administrator filled in on the Network Settings page for AD lookup. When AD supplies Cisco TMS with the WebEx username of the organizer, Cisco TMS sends the meeting information to the WebEx site with that WebEx username designated as the WebEx host.

Prerequisites
Before configuring SSO in Cisco TMS, you must work with the WebEx Cloud Services team to determine the following information that needs to be configured in both Cisco TMS and in the WebEx cloud:

Partner Name This is typically the name of your company. If you have only one WebEx site, your WebEx site can be used. This value must be determined by the WebEx team, because it must be unique among all WebEx customers. Example: examplesso.webex.com Partner Issuer (IdP ID) This is the Identity Provider, which is your TMS. Your TMS administrator works with the WebEx team to generate this value. This value can be anything as long as the same name is used both in TMS and the configuration done by the WebEx Cloud Services team. Cisco recommends using a name to indicate your companys TMS. Example: exampletms SAML Issuer (SP ID) This is the Service Provider, which is WebEx. Your TMS administrator works with the WebEx team to generate this value. Cisco recommends using the full URL of your WebEx site, but you can use anything as long as the same name is used both in TMS and in the configuration done by the WebEx Cloud Services team. The full URL of your WebEx site is determined by the WebEx team. Example: https://examplesso.webex.com/examplesso AuthnContextClassRef This is the authentication context. The IdP authenticates the user in different contexts, e.g., X509 cert, Smart card, IWA, username/password). Use the default value automatically provided by TMS.

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Configuring SSO in Cisco TMS

To configure SSO in Cisco TMS, do the following:
1.

Ensure the WebEx site on which you want to enable SSO has been created in Cisco TMS. See Configuring the Cisco WebEx Feature in Cisco TMS, page 5-2 for details. Generate a certificate to secure the connection between Cisco TMS and the WebEx site. See Generating a Certificate for WebEx, page 5-10 for details. Enable Partner Delegated Authentication on the WebEx site. See Enabling Partner Delegated Authentication on the WebEx site, page 5-13 for details. Enable SSO in Cisco TMS. See Enabling SSO in Cisco TMS, page 5-14 for details.

2.

3.

4.

Generating a Certificate for WebEx

WebEx requires that a certificate pair (public certificate and private key) be used to authenticate Cisco TMS to the WebEx cloud. Certificate pair requirements:

Public certificate must be in PEM format - to send to the WebEx Cloud Services team Certificate and private key bundled in a PKCS12-formatted file - for upload to Cisco TMS

You can generate a new certificate or use an existing one, such as the one used to enable HTTPS on your Cisco TMS server.

Using an Existing Certificate Signed by a Trusted Authority

If you currently use a certificate signed by a trusted authority, Cisco recommends using the existing certificate and key pair for your WebEx configuration. How you proceed is determined by if the private key is exportable, available or unavailable.

If Private Key is Exportable

If your private key is exportable, do the following:
Step 1 Step 2 Step 3 Step 4

Using the Windows Certificate Manager Snap-in, export the existing key/certificate pair as a PKCS#12 file. Using the Windows Certificate Manager Snap-in, export the existing certificate as a Base64 PEM encoded .CER file. Provide this .CER file to the WebEX Cloud Services team. Use the PKCS#12 file you created in step 2, to upload to TMS in Enabling SSO in Cisco TMS, page 5-14

If Private Key is Not Exportable, but Key/Certificate Pair Available

If your private key is not exportable, but you have the key/certificate pair available elsewhere, do the following:

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Step 1 Step 2 Step 3 Step 4

Use Windows Certificate Manager Snap-in to export your existing certificate in a Base64 PEM file. Provide this Base64 PEM file to the WebEx Cloud Services team. Create a PKCS#12 key/certificate pair by using the command in step 10 of Using OpenSSL to Generate a Certificate, page 5-12. Use this PKCS#12 file to upload to TMS in Enabling SSO in Cisco TMS, page 5-14.

If Private Key is Not Exportable or Available

If your private key is not exportable and it is not available elsewhere, you will need to create a new certificate. To create a new certificate, follow all the steps in Using OpenSSL to Generate a Certificate, page 5-12.

Creating a Key/Certificate Pair Signed by a Certificate Authority

If you do not have a key and certificate pair, but have a certificate authority you use, do the following:
Step 1 Step 2 Step 3 Step 4 Step 5

Create a new key/certificate pair to use for the WebEx SSO configuration using OpenSSL, following the steps in Using OpenSSL to Generate a Certificate, page 5-12. Create a Base64 PEM encoded version of the signed certificate using step 8 Using OpenSSL to Generate a Certificate, page 5-12 Provide this version of the certificate to the WebEx Cloud Services team. Create a PKCS#12 key/cert pair by using the command in step 10 of Using OpenSSL to Generate a Certificate, page 5-12. Use this PKCS#12 file to upload to TMS in Enabling SSO in Cisco TMS, page 5-14.

Creating a Self-signed Key/Certificate Pair

If you do not have a key and certificate pair and do not have a certificate authority to use, you will need to create a self-signed certificate. To create a self-signed key, do the following:
Step 1 Step 2 Step 3 Step 4 Step 5

Follow the steps in Using OpenSSL to Generate a Certificate, page 5-12. In step 6, follow the procedure to create a self-signed certificate signing request. Follow steps 7 through 9 and provide the base64 PEM file of self-signed certificate to the WebEx Cloud Services team. Follow step 10 to create a PKCS#12 PFX file Upload to TMS in Enabling SSO in Cisco TMS, page 5-14.

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Using OpenSSL to Generate a Certificate

OpenSSL is an open source project designed to run on Unix and Linux. There is a Windows version available from Shining Light Productions: http://slproweb.com/products/Win32OpenSSL.html. Before using OpenSSL to generate a certificate, you must have OpenSSL installed. For more information, go to: http://www.openssl.org/. To generate the TMS certificates required for WebEx and TMS, you must complete the following steps:
1. 2. 3. 4. 5. 6.

Generate a private key Generate a certificate signing request (CSR) Have a certificate authority sign the CSR Provided the signed certificate to the WebEx team. Convert the signed certificate and private key into a PKCS#12 formatted file Upload the converted certificate and private key to TMS

To use OpenSSL to generate a certificate, do the following:

Step 1 Step 2 Step 3

In Windows, open a command prompt. Navigate to the openssl\bin installation directory. Generate a private key using following command: openssl genrsa -out tms-privatekey.pem 2048 Generate a certificate signing request (CSR) using the private key above: openssl req -new -key tms-privatekey.pem -config openssl.cfg -out tms-certcsr.pem Enter the data requested, including:

Step 4

Step 5

Country State or province Organization name Organization unit Common name (this is the Cisco TMS FQDN) (Optional) Email address, password, company name

Step 6

Send the Cisco TMS certificate signing request file tms-certcsr.pem to be signed by a trusted certificate authority (CA) or self sign a certificate signing request using OpenSSL or Windows CA.

For details on how to submit a certificate request to a trusted certificate authority, contact that certificate authority. To self-sign a certificate signing request using OpenSSL, use the following command. tms-certcsr.pem is your certificate signing request in PEM format. tms-privatekey.pem is your private key in PEM format. days is the number of days you'd like the certificate to be valid. openssl x509 -req -days 360 -in tms-certcsr.pem -signkey tms-privatekey.pem -out tms-cert.pem The resulting tms-cert.pem is your self-signed certificate.

To self-sign a certificate signing request using Windows CA, use Windows Certificate Manager Snap-in. For details on how to submit a certificate request using Windows Certificate Manager Snap-in, refer to the documentation for Windows Certificate Manager Snap-in.

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Step 7

When your certificate authority has signed your certificate request, they send a signed certificate to you, You should receive the signed certificate tms-cert.der back from the CA. If the certificate is on an email or web page and not in its own file, copy the contents starting with the -----BEGIN CERTIFICATE----- line and through the -----END CERTIFICATE----- line. Save the contents to a text file and name the file tms-cert.der.

Step 8

Convert the signed certificate from .der to .pem using the following OpenSSL command: openssl x509 -inform der -in tms-cert.cer -out tms-cert.pem

Note

If the certificate authority provides you the signed certificate in .pem format, you can skip this step.

Step 9 Step 10

Provide this signed certificate to the WebEx Cloud Services team. Combine the signed certificate .pem with the private key created in step 3: openssl pkcs12 -export -inkey tms-privatekey.pem -in tms-cert.pem -out tms-cert-key.p12 -name tms-cert-key You should now have a Cisco TMS certificate that contains the private key for SSO configuration to upload to Cisco TMS. Before uploading this certificate to TMS, you must enable partner delegated authentication on your WebEx site. For more information, refer to Enabling Partner Delegated Authentication on the WebEx site in the next section. After enabling delegated authentication, use the combined certificate and private key you generated in step 10 above to upload to Cisco TMS in step 4 of Enabling SSO in Cisco TMS, page 5-14 to complete the SSO configuration.

Enabling Partner Delegated Authentication on the WebEx site

Before you can enable partner delegated authentication on your WebEx site, the WebEx Cloud Services team must make site provisioning changes to configure your TMS as a delegated partner. These steps are required for enabling partner delegated authentication on your WebEx site:
1. 2. 3.

Request that the WebEx Cloud Services team add a Partner Certificate for your TMS, configured for SAML 2.0 federation protocol. Provide the public certificate for your TMS to the WebEx Cloud Services team. For details on how to create a certificate, see Generating a Certificate for WebEx, page 5-10. After the WebEx Cloud Services team notifies you that this step is complete, enable partner delegated authentication for both Host and Admin accounts in the Site Administration for your WebEx site, as described below. Proceed with the section Enabling SSO in Cisco TMS.

4.

To enable partner delegated authentication on your WebEx site, do the following:

Step 1

Log into your WebEx administrative site and go to Manage Site > Partner Authentication. The Partner Delegated Authentication page appears.

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Figure 5-3

Partner Delegated Authentication on the WebEx Administrative Site

Step 2

In the Partner SAML Authentication Access section, make sure both Host and Site Admin are checked and click Update.

Enabling SSO in Cisco TMS

Before you begin, make sure you have the following information:

Certificate Password (if required) Partner Name Partner Issuer (IdP ID) SAML Issuer (SP ID) AuthnContextClassRef

Note

Before enabling SSO, you must enable Partner Delegated Authentication on your WebEx site. For more information, refer to Enabling Partner Delegated Authentication on the WebEx site, page 5-13. To enable SSO in Cisco TMS, do the following:

Step 1 Step 2

Log into Cisco TMS, and go to Administrative Tools > Configuration > WebEx Settings. In the WebEx Sites pane, click the site name of the WebEx site on which you want to enable SSO. The WebEx Site Configuration pane appears. For Enable SSO, select Yes. The SSO Configuration pane appears.

Step 3

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Step 4 Step 5 Step 6

Click Browse and upload the PKS #12 private key certificate (.PFX) you generated in Generating a Certificate for WebEx, page 5-10. Complete the rest of the SSO configuration fields using the password and other information that you selected when generating the certificate. Click Save.

Figure 5-4

WebEx Settings SSO Configuration in Cisco TMS

Supported Configurations for TMS to Schedule on Behalf of the WebEx Host

While the focus of the previous section was how to configure SSO on TMS, it is also possible to configure SSO on the WebEx site itself. As a result, its helpful to understand all the supported configurations for scheduling of WebEx Enabled TelePresence meetings. There are three possible supported configurations to allow the TMS to schedule on behalf of the WebEx host:
1.

WebEx site does not use SSO and TMS does not have SSO configured (no partner delegated authentication relationship with the WebEx site)

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WebEx host login: The WebEx username and password are stored in WebEx, and the user

authenticates directly to the WebEx site.

TMS scheduling: The host's WebEx username and password are also stored in their TMS

personal profile. This must be maintained by the user, if they have access to the TMS, or by the TMS administrator. The TMS passes both username and password to WebEx at scheduling time.
2.

WebEx site does not use SSO, but TMS does have SSO configured (partner delegated authentication relationship with the WebEx site).
WebEx host login: The WebEx username and password are stored in WebEx, and the user

authenticates directly to the WebEx site.

TMS scheduling: The host's WebEx username is stored in a TMS personal profile (a TMS admin

task) but the WebEx password is not stored in TMS. TMS is trusted to schedule for that user.
3.

WebEx site uses SSO, and TMS has SSO configured (partner delegated authentication relationship with the WebEx site).
WebEx host login: The WebEx user logs in through the SSO identity service provider. TMS scheduling: The host's WebEx username is stored in a TMS personal profile (a TMS admin

task) but the WebEx password is not stored in TMS. TMS is trusted to schedule for that user.

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Configuring Cisco TelePresence Management Suite Extension for Microsoft Exchange

Revised: April, 2013

Contents
This chapter describes how to configure Cisco TelePresence Management Suite Extension for Microsoft Exchange (Cisco TMSXE) for scheduling of Cisco WebEx Enabled TelePresence meetings using the WebEx and TelePresence Integration to Outlook and WebEx Scheduling Mailbox. It contains the following sections:

Prerequisites, page 6-1 Deployment Best Practices, page 6-2 Scheduling Options with TMSXE, page 6-2 Configuring Cisco TMSXE for the WebEx and TelePresence Integration to Outlook, page 6-2 Configuring Cisco TMSXE for the WebEx Scheduling Mailbox, page 6-6

Prerequisites

Cisco TMSXE software release 3.1 or later is required. Cisco TMS software release 14.2 or later is required. Endpoints that are available as mailboxes for booking in a Cisco WebEx Enabled TelePresence meeting must be set to AutoAccept in Exchange. If a meeting organizer is scheduling a meeting in a different domain than the domain in which the TMSXE is hosted, The domain in which the TMSXE resides must be added to the list of sites in the Local intranet' zone on the meeting organizers computer, so that it trusts the TMSXE server. If the TMSXE is hosted in a domain that is outside of the domain of many or all users, this can be done most efficiently by your companys IT group for all users via a group policy or logon script. If this is not done, each time a user tries to schedule a meeting, they will be required to enter their TMSXE username and password.

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Configuring Cisco TelePresence Management Suite Extension for Microsoft Exchange

A signed certificate that is trusted in the organization is required for TMSXE. To do this, you must generate a certificate signing request (CSR) from IIS to provide to the certificate authority (CA). The certificate can be a self-signed certificate or come from a trusted internal certificate authority or public certificate authority.

Deployment Best Practices

Cisco recommends installing Cisco TMSXE on a standalone server. Cisco TMSXE may be co-located with Cisco TMS in smaller deployments, with the following prerequisites:

The server must have a minimum of 4GB RAM. A maximum of 50 telepresence endpoints are available for booking in Cisco TMS and Cisco TMSXE. For details on installation and configuration of TMSXE, refer to the Cisco TelePresence Management Suite Extension for Microsoft Exchange Installation Guide - Version 3.1

Scheduling Options with TMSXE

With TMSXE, there are two options for scheduling:
Using the WebEx Productivity Tools Plug-In for Microsoft Outlook

You add WebEx to your meeting using WebEx Meeting Options panel in Microsoft Outlook.
Using WebEx Scheduling Mailbox

You add WebEx to your meeting invitation directly from your email client by including a special invitee; the WebEx mailbox.

Configuring Cisco TMSXE for the WebEx and TelePresence Integration to Outlook
To configure Cisco TMSXE for scheduling using the WebEx and TelePresence Integration to Outlook, you must perform the following tasks:

Install the Cisco TMS Booking Service Set up communication between your WebEx site and TMSXE

Installing the Cisco TMS Booking Service

To allow WebEx Productivity Tools with TelePresence to communicate with Cisco TMSXE you must have Booking Service installed. If you did not include the proxy during initial installation, do the following:

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Step 1 Step 2

On the Cisco TMSXE server, go to the Control Panel. Right-click Cisco TelePresence Management Suite Extension for Microsoft Exchange and select Change. This starts the installer and allows you to change your installation. Follow all instructions provided by the installer and opt to include Cisco TMS Booking Service.

Step 3

Note

Installing the Booking Service forces a restart of IIS.

Configuring IIS for HTTPS

Booking Service requires HTTPS to be configured for DefaultSite in IIS. If IIS is not present on the server prior to installation of Cisco TMSXE, it will be automatically installed with Booking Service. HTTPS must then be configured after installation to allow Booking Service to operate. For more information, refer to the Microsoft Support article: How To Set Up an HTTPS Service in IIS.

Configure Server Certificate

On the windows server on which TMSXE is running, you must load a server certificate within IIS. The process involves generating a certificate signing request (CSR), which is sent to a certificate authority (CA), and then installing the signed certificate you receive from the CA. Generating a CSR for IIS 7 (Windows Server 2008):
Step 1 Step 2 Step 3 Step 4 Step 5

Open the Server Manager console (Start > All Programs > Administrative Tools > Server Manager). In the Role View, select IIS Manager (Server Manager > Roles > Web Server > IIS Manger ). Double-click Server Certificates. In the Actions pane on the right, click Create Certificate Request. (Important) In the Common Name: field, enter the Fully Qualified Domain Name (FQDN) of the DNS name which users will type into the address bar in their browser to reach your website (site.cisco.com NOT site). If you have a different physical hostname than what users will type into their browsers to get to your site, make sure to put in the name users will use. In the Organization field, type your organization name. In the Organizational Unit field, type the name of your organization and click Next. In the City/locality field, type the city where the server resides and click Next. In the State/province field, type the state where the server resides. In the Country/Region field, select US (United States) and click Next. Leave the CSP at the default value. For the Bit Length, select 2048. Enter (or Browse to) a filename to save the certificate request (CSR), click Finish. Copy and paste the entire contents of the CSR file you just saved.

Step 6 Step 7 Step 8 Step 9 Step 10 Step 11 Step 12 Step 13 Step 14

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The default save location is C:\.

Step 15

Provide the CSR file to your CA and wait for them to send a signed certificate back to you.

Installing the Public Root Certificate in IIS7 (Windows Server 2008):

Step 1 Step 2 Step 3 Step 4 Step 5

Double-click the Root CA certificate file and click Install Certificate. Click Next, place the radio button in Place all certificates in the following store and then click Browse. Place a check in Show Physical Stores. Expand the Trusted Root Certification Authorities folder, select the Local Computer folder, and click OK. Click Next and then Finish. You will receive the message: The import was successful".

Installing the Intermediate CA certificate (if applicable):

Step 1 Step 2 Step 3 Step 4 Step 5

Double-click the Intermediate CA certificate file and click Install Certificate. Click Next, place the radio button in Place all certificates in the following store and then click Browse. Place a check in Show Physical Stores. Expand the Intermediate Certification Authorities folder, select the Local Computer folder, and click OK. Click Next and then Finish. You will receive the message: "The import was successful".

Installing the Intermediate CA certificate (if applicable):

Step 1 Step 2 Step 3 Step 4 Step 5

Double-click the Intermediate CA certificate file and click Install Certificate. Click Next, place the radio button in Place all certificates in the following store and then click Browse. Place a check in Show Physical Stores. Expand the Intermediate Certification Authorities folder, select the Local Computer folder, and click OK. Click Next and then Finish. You will receive the message: "The import was successful".

Installing your SSL server certificate:

Step 1 Step 2 Step 3

In the IIS Manager console, go to the Server Certificates action pane, and click Complete Certificate Request. The Complete Certificate Request Wizard appears. Browse to the location where you saved your SSL server certificate, select it, then click Open. Enter a friendly name for your certificate (use the certificate's hostname if you're unsure). Then click OK.

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At this point SSL is available for TMSXE. You will still need to configure the TMSXE or individual directories to use SSL.
Step 1 Step 2 Step 3 Step 4 Step 5 Step 6

Select your IIS Site. In the action pane on the right, under Edit Site, click Bindings. Click the Add button. In the Type dropdown, select https. In the SSL certificate dropdown, select your SSL certificate. Click OK.

Setting Up Communication Between Your WebEx Site and TMSXE

Follow the steps described in Cisco TelePresence Cisco WebEx Integration Options, page 9-1

Configuring the Location Displayed for TelePresence Rooms in Outlook

When selecting telepresence rooms while scheduling a WebEx Enabled TelePresence meeting in Outlook, the location of the room is displayed in the both the Select Attendees and Resources Address Book window (Figure 6-1), which is a standard part of Outlook, and the Select Telepresence Rooms window (Figure 6-2), which is displayed when using the WebEx and TelePresence Integration to Outlook.

To display the Select Attendees and Resources Address Book window, click the To... button in the Meeting window.
Select Attendees and Resources - Address Book

Figure 6-1

To display the Add Telepresence Rooms window, click the Add Telepresence Rooms button the Meeting Options pane.

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Figure 6-2

Select TelePresence Rooms

Location in the Select Telepresence Rooms window is read from Active Directory upon startup of TMSXE for the Active Directory accounts of the enabled mailboxes and is provided to the WebEx and TelePresence Integration to Outlook. It is a simple text field, and not structured data. The location information is the same as what is displayed in the Location column in the Microsoft Exchange Address Book, shown in Figure 6-1. The structure and hierarchy displayed in the drop-down menu in the Exchange Address Book (Figure 6-1) is manually created by the Exchange administrator. This can be done by creating nodes, giving them a name and a search filter. A common use (besides geographical) is to structure the list using departments, groups or business units. For more information, refer to the documentation for Microsoft Exchange.

Installing the WebEx and TelePresence Integration to Outlook

Meeting organizers who want to schedule meetings using the WebEx and TelePresence Integration to Outlook plug-in, must download and install the WebEx Productivity Tools with TelePresence from your WebEx site. For details, refer to: Installing the WebEx and TelePresence Integration to Outlook, page 9-5 of Chapter 9, Integrating Cisco TelePresence with Your Cisco WebEx Site Administration Account.

Configuring Cisco TMSXE for the WebEx Scheduling Mailbox

To configure Cisco TMSXE for scheduling using the WebEx Scheduling Mailbox, you must do the following procedures:
1. 2.

Configure the WebEx mailbox in Microsoft Exchange. Add the WebEx mailbox to Cisco TMSXE.

Configuring the WebEx Scheduling Mailbox in Microsoft Exchange

To configure the WebEx mailbox in Microsoft Exchange, use either Exchange Management Console or Powershell:
Step 1

Create a new user mailbox for your WebEx Scheduling Mailbox (example: [email protected]). See Create a Mailbox (Exchange 2010 Help) or How to Create a Mailbox for a New User (Exchange 2007 Help) for instructions.

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Step 2

Give the EWS Service Account Full Mailbox Access to this mailbox. See Allow Mailbox Access (Exchange 2010 Help) or How to Allow Mailbox Access (Exchange 2007 Help) or How to Allow Mailbox Access (Exchange 2007 Help) for instructions.

Step 3

Modify mailbox properties:

a.

Turn off the Calendar Attendant for the mailbox. See Configure User and Resource Mailbox Properties (Exchange 2010 Help) or How to Disable the Auto-Processing of Meeting Messages (Exchange 2007 Help) for instructions.

b.

Make sure new requests are not automatically marked as tentative by disabling AddNewRequestsTentatively (Mark new meeting requests as Tentative if using the Calendar Settings tab) for the mailbox.

Adding the WebEx Mailbox to Cisco TMSXE

To add the WebEx Mailbox to Cisco TMSXE, do the following:
Step 1 Step 2 Step 3

Log in to the server on which TMSXE is installed. From the Windows task bar, select Start > All Programs > Cisco > TMSXE Configuration. If Cisco TMSXE is already running, a message appears indicating you must stop the Cisco TMSXE service to start the configuration tool. Click Stop Service. The Cisco TMSXE Configuration window appears. Click the Exchange Web Services tab. In the WebEx Scheduling Mailbox field at the bottom of the window, enter the email address of the WebEx mailbox you created in Microsoft Exchange. Click Save. TMSXE validates the email address you provided and a message appears indicating your settings have been saved.

Step 4 Step 5 Step 6

Step 7

Click Exit.

Additional Recommendations
Cisco also recommends using the following configurations for WebEx Scheduling Mailbox:

Using Exchange Management Console Mail Flow Settings or Powershell, stricten the message delivery restrictions as needed. For example, require senders to be authenticated, only allow from people in a specific group or similar. See Configure Message Delivery Restrictions (Exchange 2010 Help) or How to Configure Message Delivery Restrictions (Exchange 2007 Help) for instructions.

Using AD Users and computers or Powershell, set the Active Directory user account to disabled. See Disable or Enable a User Account for instructions.

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Configuring Cisco TelePresence Management Suite Provisioning Extension

Revised: April, 2013

Contents
This chapter describes how to configure Cisco TelePresence Management Provisioning Extension (Cisco TMSPE) for scheduling of Cisco WebEx Enabled TelePresence meetings using Smart Scheduler. It contains the following sections:

Prerequisites, page 7-1 Introduction, page 7-2 User Access to Cisco TMSPE, page 7-2 How Smart Scheduler Works, page 7-3 Limitations, page 7-4

Prerequisites

Cisco TMS software release 14.2 or later must be installed. Cisco TMSPE software release 1.1 or later must be installed and enabled in TMS. WebEx must be configured on TMS.
Cisco WebEx option key One or more WebEx sites Single sign-on or specified WebEx credentials for each user.

Cisco highly recommends that Single Sign On is configured for Cisco TMS and WebEx for easy addition and management of users.

Note

If Single Sign On is not configured In Cisco TMS, you must manually add a WebEx username and password for each Cisco TMS Smart Scheduler user that will schedule meetings with WebEx.

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Configuring Cisco TelePresence Management Suite Provisioning Extension

For details on how to configure TMS, refer to Configuring Cisco TelePresence Management Suite.

Smart Scheduler requires one of the following browsers:

Internet Explorer - version 9 or later Mozilla Firefox - version 10 or later Safari - version 6 or later Chrome - version 24 or later

Introduction
Smart Scheduler is a part of the Cisco WebEx and TelePresence solution, allowing users to schedule telepresence meetings with WebEx. With Smart Scheduler users can schedule Cisco TelePresence meetings with and without WebEx. Any bookable system in Cisco TMS can be scheduled directly. Any system that is not supported by Cisco TMS booking can be scheduled as a call-in participant, including devices provisioned by Cisco TMSPE. The option to include WebEx in a meeting is available in the Smart Scheduler booking form if Cisco WebEx has been set up with Cisco TMS.

Note

The default date and time format for a new meeting is dd.mm.yyyy and 24-hour time format. Each user can change these default settings by clicking their name or the wrench icon in the upper-right portion of the Smart Scheduler window. This setting is saved as a cookie in the each browser used.

User Access to Cisco TMSPE

Users with the necessary credentials can reach Smart Scheduler using: http://<Cisco TMS Server Hostname>/tms/booking/
Example: http://example-tms.example.com/tms/booking/

Users who already use Cisco TMS can also click the portal icon in the upper right corner to go to Smart Scheduler and FindMe.
Figure 7-1 Cisco TMS Portal Icon

Creating a Redirect to Smart Scheduler

It is also possible to create an HTTP redirect using the following HTML code:
<html> <head>

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Configuring Cisco TelePresence Management Suite Provisioning Extension How Smart Scheduler Works

<META HTTP-EQUIV="Refresh" CONTENT="0; URL= https://<Cisco TMS Server Hostname>/tmsagent/tmsportal/#scheduler"> <title>Cisco TelePresence Management Suite Smart Scheduler</title> </head> <body> </body> </html>

Access Rights and Permissions

Access to Smart Scheduler works the same as access to Cisco TMS. Users must have one of the following accounts:

A local account on the Cisco TMS Windows Server A domain account that the server trusts through Active Directory. By making the server a member of the domain, all trusted domain users can automatically use their existing Windows credentials.

A Cisco TMS user account will be created for them when they access the site if one does not exist already.

Note

The actual booking is not created directly by the individual user, but on their behalf by the Cisco TMSPE service user added during installation. Booking permissions will therefore be the same for all users.

Time Zone Display

Bookings are created using the time zone of the users web browser (determined by the time zone of the users operating system). Within the scheduler itself, the time zone of the web browser and operating system is displayed.

How Smart Scheduler Works

1. 2. 3.

When a domain user signs into Smart Scheduler and books a meeting, the request is passed to Cisco TMS. This communication goes through the Cisco TelePresence Management Suite Extension Booking API (Cisco TMSBA). The Cisco TMS user entered during installation of Cisco TMSPE is the service user for Smart Scheduler. This user creates the booking in Cisco TMS on behalf of the Cisco TMSPE user. If the Cisco TMSPE user does not already exist in Cisco TMS, it will be created at the same time as the booking.

4.

When the booking is complete, Cisco TMS sends an email confirmation to the user who booked the meeting. The message containing meeting details including route, scheduled systems, WebEx information, and so on, may then be forwarded to the other meeting participants.

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Configuring Cisco TelePresence Management Suite Provisioning Extension

Limitations
Cisco strongly recommends that meetings scheduled in Cisco TMS not be modified using Smart Scheduler, as this interface and does not support all features and options that may have been chosen for the meeting in Cisco TMS.

Exceptions to recurrent meeting series are not supported in Smart Scheduler. Any modification will be applied to all instances. Smart Scheduler will rename call-in participants added from Cisco TMS. Smart Scheduler is not compatible with the use of setup and teardown buffers in Cisco TMS scheduling. This is a limitation of the Cisco TelePresence Management Suite Extension Booking API.

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Configuring Audio
Revised: April, 2013

Contents
This chapter describes how to configure audio for Cisco WebEx Enabled TelePresence. The following sections describe the audio deployment scenarios:

Configuring SIP Audio for Cisco WebEx Enabled TelePresence, page 8-2 Configuring PSTN Audio for Cisco WebEx Enabled TelePresence, page 8-3 Configuring TSP Audio for Cisco WebEx Enabled TelePresence, page 8-7

Prerequisites
To configure SIP or PSTN Audio, the following are required:

VCS Control/Expressway must be configured. For details, refer to: Chapter 4, Configuring Cisco TelePresence Video Communication Server Control and Expressway.

When using Unified CM, make sure:

SIP trunk is configured between Unified CM and VCS Control.

For details, see Configuring a SIP Trunk Between Unified CM and VCS Control, page 4-5
Your regions are configured for g.711.

If configuring PSTN audio, Gateway must be registered to VCS or Unified CM. MCUs/TelePresence Servers must be registered to VCS.
No support for MCUs/TelePresence Servers trunked to Unified CM.

Endpoints registered to VCS and/or Unified CM and able to call into MCUs/TelePresence Servers Familiarity with all of required products To deploy PSTN audio, MCU is required.
PSTN audio with TelePresence Server is not supported at this time.

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Configuring Audio

If configuring TSP audio and the TSP provider offers a waiting room feature, the TSP provider must configure it to allow multiple hosts to log in to the audio conference, or the human host must be trained to not log in as a host. If multiple hosts are not enabled, each host that dials in disconnects the host that dialed in before it. For example, if the MCU dials in first, when the human host dials in later, they will disconnect the MCU. The human host still maintains host privileges on the WebEx client and can mute/unmute participants through that user interface if needed.

Note

Cisco Conductor is not supported at this time.

Configuring SIP Audio for Cisco WebEx Enabled TelePresence

The following section describes the steps required for configuring SIP audio for Cisco WebEx Enabled TelePresence. This section describes the following:

Configuring the WebEx Site in Cisco TMS to Use SIP Audio Enabling Hybrid Audio on the WebEx Site, page 8-3

Note

SIP audio only supports WebEx audio (TSP audio is not supported).

Configuring the WebEx Site in Cisco TMS to Use SIP Audio

To configure Cisco TMS to use SIP for the WebEx site, do the following:
Step 1 Step 2

Log into Cisco TMS. Go to Administrative Tools > Configuration > WebEx Settings. The WebEx Settings page appears. Click the name of the WebEx site you want to configure. The WebEx Site Configuration page appears. If a new site, enter the Site Name, Host Name and other required fields. For TSP Audio, select No. Click Save.

Step 3

Step 4 Step 5 Step 6

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Configuring Audio Configuring PSTN Audio for Cisco WebEx Enabled TelePresence

Enabling Hybrid Audio on the WebEx Site

To use SIP audio, your WebEx site must be enabled for Hybrid Audio. Hybrid Audio is also required to provide your WebEx participants the option of using their computer to connect to the audio portion of a meeting. This configuration must be done by the WebEx team. Contact the WebEx team for assistance, or submit an online ticket at: https://support.webex.com/MyAccountWeb/GPLWebForm.do Hybrid Audio is required when using TelePresence Server as the conference bridge in a meeting, because it only supports SIP audio at this time.
Figure 8-1 SIP Audio Deployment with Endpoints Registered to Unified CM

Configuring PSTN Audio for Cisco WebEx Enabled TelePresence

The following section describes the steps required for configuring PSTN audio for Cisco WebEx Enabled TelePresence. This section describes the following:

Configuring the WebEx Site in Cisco TMS to Use PSTN Audio Enabling Hybrid Mode on the WebEx Site, page 8-4 Configuring PSTN Calls to Pass Through a PSTN Gateway to WebEx, page 8-4

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Configuring Audio

Note

Cisco WebEx Enabled TelePresence always dials a fully qualified E.164 number beginning with the international escape character (+). For example: +14085551212. Make sure that VCS and/or Unified CM call routing is set up accordingly.

Configuring the WebEx Site in Cisco TMS to Use PSTN Audio

To configure Cisco TMS to use PSTN for the WebEx site, do the following:
Step 1 Step 2

Log into Cisco TMS. Go to Administrative Tools > Configuration > WebEx Settings. The WebEx Settings page appears. Click the name of the WebEx site you want to configure. The WebEx Site Configuration page appears. If a new site, enter the Site Name, Host Name and other required fields. For TSP Audio, select Yes. Click Save.

Step 3

Step 4 Step 5 Step 6

Caution

If the meeting organizer chooses a TelePresence Server when scheduling the meeting, Cisco TMS will automatically attempt to schedule the meeting using MCU. If an MCU is not available, the meeting will not be scheduled successfully.

Enabling Hybrid Mode on the WebEx Site

If you want WebEx participants to have the option of using their computer to join the audio portion of a meeting, your WebEx site must be set to Hybrid mode. This configuration must be done by the WebEx team. Contact the WebEx team for assistance.

Configuring PSTN Calls to Pass Through a PSTN Gateway to WebEx

WebEx always provides a fully qualified E.164 number beginning with the international escape character (+). For example: +14085551212. VCS and/or Unified CM call routing must be properly configured to ensure PSTN calls are routed correctly. Two deployments models are supported for routing PSTN calls to pass through a PSTN gateway to WebEx:

Configuring PSTN Calls to Pass through a PSTN Gateway Registered to VCS, page 8-5 Configuring PSTN Calls to Pass through a PSTN Gateway Registered to Unified CM, page 8-6

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Configuring Audio Configuring PSTN Audio for Cisco WebEx Enabled TelePresence

Configuring PSTN Calls to Pass through a PSTN Gateway Registered to VCS

To configure PSTN calls to pass through a PSTN Gateway registered to VCS, do the following:
Step 1

On VCS, create a transform or search rule that transforms the globally routable number provided by WebEx (example: +14085551212) to a number with the tech-prefix of the gateway registered to VCS (example: 9#14085551212). This example transforms [email protected] to 9#[email protected] using the Regex pattern type:

Pattern string:\+(\d+@.*) Replace string: 9#\1

For more information about configuring traversal zones, search rules and transforms in VCS, refer to the Cisco TelePresence Video Communication Server Basic Configuration (Control with Expressway) Deployment Guide at: https://www.cisco.com/en/US/docs/telepresence/infrastructure/vcs/config_guide/Cisco_VCS_Basic_C onfiguration_Cisco_VCS_Control_with_Cisco_VCS_Expressway_Deployment_Guide_X7-2.pdf
Figure 8-2 PSTN Audio Deployment with Gateway Registered to VCS and Endpoints Registered to Unified CM

Configuring VCS Control for ISDN Gateways

If you are going to use an ISDN gateway to pass PSTN calls through to WebEx, you must configure the Interworking setting in VCS Control.

Note

This step is required only for ISDN gateways.

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Configuring Audio

To configure VCS Control for ISDN Gateways, do the following:

Step 1 Step 2 Step 3

Log in to VCS Control. Go to VCS Configuration > Protocols > Interworking. For H.323 <-> SIP interworking mode select On and click Save.

Note

An option key is required in order to save this configuration.

Configuring PSTN Calls to Pass through a PSTN Gateway Registered to Unified CM

To configure PSTN calls to pass through a PSTN Gateway registered to Unified CM, do the following:
Step 1 Step 2

On VCS, create a search rule that takes the globally routable number with the international escape character (+) provided by WebEx (example: +14085551212) and routes it to Unified CM. On Unified CM, create a route pattern according to your dial plan to route these types of calls to the appropriate PSTN gateway registered to Unified CM.

For more information about configuring search rules on VCS, refer to the Cisco TelePresence Video Communication Server Basic Configuration (Control with Expressway) Deployment Guide at: https://www.cisco.com/en/US/docs/telepresence/infrastructure/vcs/config_guide/Cisco_VCS_Basic_C onfiguration_Cisco_VCS_Control_with_Cisco_VCS_Expressway_Deployment_Guide_X7-2.pdf For more information about configuring route patterns in Unified CM, refer to the documentation for your Unified CM version: https://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/prod_maintenance_guides_list.html

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Configuring Audio Configuring TSP Audio for Cisco WebEx Enabled TelePresence

Figure 8-3

PSTN Audio Deployment with Gateway and Endpoints Registered to Unified CM

Configuring TSP Audio for Cisco WebEx Enabled TelePresence

To deploy Telephony Service Provider (TSP) audio, PSTN audio is required. Follow the steps in Configuring PSTN Audio for Cisco WebEx Enabled TelePresence and then contact WebEx cloud services to assist you with the TSP configuration. There are three required parts to TSP audio configuration:

Configuring MACC Domain Index and Open TSP Meeting Room Webex Settings Configuring the TSP Dial String Configuring How the Conference is Opened How a TSP Meeting Works, page 8-10 Behavior of TSP Audio Meetings When the MCU Dials in as Host, page 8-10

Configuring MACC Domain Index and Open TSP Meeting Room Webex Settings
WebEx cloud services must configure these settings for you. Contact WebEx cloud services for more information.

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Configuring Audio

Configuring the TSP Dial String

During a meeting that uses TSP audio, TelePresence equipment dials into the TSP partner's bridge and navigates the menu hierarchy to connect to the conference. The audio (IVR) prompts for each TSP provider are different. As a result, a DTMF dial string must be created for your TSP by the WebEx cloud services team. Contact WebEx cloud services for more information.

Configuring How the Conference is Opened

TSP providers typically wait for the WebEx host to call in before opening up the conference. Until the host dials in (by entering the host key) participants are in a waiting room. If the host is late or never dials in and unlocks via WebEx, the meeting will never get unlocked. Contact your TSP provider to determine if they have a waiting room. If they do have a waiting room, there are two methods for ensuring the conference is opened for a meeting:

Method 1: Configure the DTMF dial string for the MCU to enter the meeting as the host and unlock the meeting.
WebEx cloud services works with the TSP partner to create the proper DTMF dial string. If the WebEx host has already entered meeting, the DTMF dial string of the MCU will be heard

by meeting participants.

Note

A DTMF dial string is required, whether or not you are configuring the dial string for the MCU to enter the meeting as host. Contact WebEx cloud services for more information. Method 2: The WebEx TSP server sends the W2A_UpdateConference=2 API command to the TSP partner's bridge to unlock the meeting.
The TSP partner may have to recode their TSP adapter in order to recognize and properly

execute the unlock conference command.Contact your TSP provider to determine if they support this API command.

How TSP Integration Methods Affect Call Scenarios

The following table describes common scenarios and the results depending on which method is used to open the conference.

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Table 8-1

Scenarios and Results for TSP Methods

Scenario MCU is the first caller into the audio conference One or more attendees have already joined the audio conference (waiting room) before the MCU dials in. The host has already joined the audio conference before the MCU dials in.

Expected Result Successful join

If method 1 is used The MCU will have host role in the TSP audio conference The MCU will have host role in the TSP audio conference

If method 2 is used The MCU will not have the host role in audio. The MCU will not have the host role in audio.

Successful join

Successful join

No such extra DTMF tones will be Users who have heard. already joined the audio conference may hear the extra DTMF tones broadcast into the audio conference, which is the MCU following the DTMF sequence as though it were the host. Since method 2 is being used, the Audio conference partner should keep the conference may terminate. running until either: Depends on TSP implementation a. all attendees have left the some may not conference or terminate. Depends on host's selection in b. TSP API sends W2A_CloseConference WebEx GUI upon leaving conference (option to keep conference running) MCU should fail to join MCU should fail to join

The host (who had already joined the audio conference before the MCU dials in), hangs up while the conference is still underway.

Varies

DTMF failure The host joins via WebEx before the MCU dials in, and the host uses the WebEx GUI to lock the conference. (WebEx has decided to respect the hosts' locking of the conference in this case.)

Fail to join Fail to join

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Configuring Audio

How a TSP Meeting Works

A meeting that uses TSP Audio takes place the following way:
1. 2. 3. 4. 5. 6.

The meeting is scheduled. A dial string is passed back to the MCU. At the scheduled start time, the MCU starts the meeting. TelePresence connects into WebEx via SIP. The TSP partner starts the audio conference on their bridge and they open up the conference. At the same time as TelePresence connects to WebEx via SIP, it also dials via PSTN into the TSP partner bridge using the DTMF dial string.

Behavior of TSP Audio Meetings When the MCU Dials in as Host

The MCU will attempt to redial the connection for any reason up to a maximum number of retries. In the case where the MCU joins as host, it is important to note that if the MCU is the host and this call is disconnected for any reason, the TSP partner may tear down the audio conference (all participants may be disconnected). The MCU will immediately dial back in and re-establish the audio conference, but the participants may need to call back in again. The word may is used here because we understand this to be configurable on the TSP and/or the behavior may differ from one TSP provider to another.

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Integrating Cisco TelePresence with Your Cisco WebEx Site Administration Account
Revised: April, 2013

Contents
This chapter describes how to configure your WebEx site for Cisco WebEx Enabled TelePresence. It contains the following sections:

Integrating Cisco TelePresence with Your Cisco WebEx Site Administration Account, page 9-1 Assigning the Meeting Center TelePresence Session Type, page 9-3 Installing the WebEx and TelePresence Integration to Outlook, page 9-5 Setting the Time Zone and Language Preferences for a Users WebEx Account, page 9-7

Integrating Cisco TelePresence with Your Cisco WebEx Site Administration Account
You have access to the Cisco WebEx Site Administration interface through your WebEx Account Team using a unique WebEx Site Administration URL and password. As a site administrator, you must log in to integrate and provision your account during first time setup. After you have completed the first-time setup, you can manage your account and access WebEx user and administration guides for the services and features that have been configured on your Cisco TelePresence system. Proceed to the following sections to complete first-time setup:

Cisco TelePresence Cisco WebEx Integration Options, page 9-1 Assigning the Meeting Center TelePresence Session Type, page 9-3

Cisco TelePresence Cisco WebEx Integration Options

To integrate Cisco TelePresence to Cisco WebEx:
Step 1

Log in to the WebEx Site Administration interface using your WebEx Site Administration URL and scheduling server password.

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Step 2 Step 3

On the left navigation bar under Manage Site, choose Site Settings. The Site Settings screen appears. Scroll down to OneTouch TelePresence Options, as shown in Figure 9-1.
Figure 9-1 Configuring Cisco WebEx Connection Settings

Step 4 Step 5

Click to select Allow Cisco WebEx OneTouch meetings (MC only). If not checked, Cisco WebEx will be disabled on this site and the rest of the Cisco TelePresence integration options will be grayed out. If you are deploying the Cisco WebEx Enabled TelePresence solution with the option to schedule meetings using the WebEx and TelePresence Integration to Microsoft Outlook, you must enter the host address for the TelePresence Management Suite Extension for Microsoft Exchange (TMSXE) in the Cisco TMS booking service URL field. For more information about configuring TMSXE, see Chapter 5, Configuring Cisco TelePresence Management Suite. Click to select List Cisco TelePresence meetings on calendar so that scheduled meetings appear on the Cisco WebEx calendar. Click to select Send invitation email to meeting host. This allows the meeting information email to be sent to the Cisco WebEx host after the meeting is scheduled. Click to select Display toll-free number to attendees. This enables the system to show the toll-free number that attendees can call to join the meeting. In the WebEx VOIP and video connection field, click one of the following:

Step 6 Step 7 Step 8 Step 9

Automatically encrypted UDP/TCP SSL(Recommended) Allows the TelePresence Server or MCU to connect over UDP with the Cisco TelePresence Gateway. If the UDP connection is not allowed, TelePresence Server or MCU will fall back to TCP. TCP SSLConnects over TCP over a SSL connection.

This selects the connection method between the Cisco WebEx client and the multimedia server (VOIP and video).
Step 10

(Optional) If you do not want users to use VoIP audio on this WebEx site, check the box Disable Hybrid VOIP. This disables VoIP for all meetings on the site, not only WebEx-enabled TelePresence meetings. Scroll to the bottom of the page and click Save to save your settings.

Step 11

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Step 12

Proceed to Assigning the Meeting Center TelePresence Session Type to complete your setup.

Assigning the Meeting Center TelePresence Session Type

You must assign the Meeting Center TelePresence session type to host accounts in the WebEx Site Administration interface to complete your setup. You can do so by either opening the Edit User screens for an individual user, or by selecting the appropriate session type for each user from the Edit User List screen. When you add a new user, this session type is assigned by default. Check for or configure this session type using the steps in the following sections:

Adding the Cisco TelePresence Session Type in the List of Users, page 9-3 Adding the Cisco TelePresence Session Type in the Edit User Screen, page 9-4

Adding the Cisco TelePresence Session Type in the List of Users

Step 1

In the left navigation bar under Manage Users, choose Edit User List. The Edit User List screen appears, as shown in Figure 9-2.
Figure 9-2 WebEx Site Administration - Edit User List

Step 2

Identify which PRO column represents the Meeting Center TelePresence session type. Each Cisco WebEx user account has a corresponding set of Session Type check boxes that indicate which Cisco WebEx session types have been enabled for that user; Meeting Center TelePresence is one of the PRO sessions types. (Other session types, such as Meeting Center Pro meeting, can also have a PRO headline, as shown in Figure 9-2. ) To determine which column represents the Meeting Center Telepresence session type, click any of the "PRO" Session Type headers. A separate window opens that describes that session type, as shown in Figure 9-3. Locate the column that brings up the session type feature list titled "Supported Features in TelePresence"; this is the Meeting Center TelePresence session type.

Note

The number of session type columns is determined by how many session types the WebEx site supports.

Step 3

To verify that a user is assigned the Meeting Center TelePresence session type, locate the user entry on the Edit User list and select the check box for the appropriate PRO session type identifed in Step 2.

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Step 4

Scroll to the bottom of the page and click Submit. If you do not find the Meeting Center TelePresence session type, or if there is no Supported Features in TelePresence window present after you have clicked all PRO Session Types, the site is not proplerly configured for WebEx Enabled TelePresence.
Figure 9-3 Supported Features in TelePresence

Note

This session type will be assigned by default when you create new host accounts by using the Add User link on a TelePresence-enabled WebEx site. The user must have this session type assigned in order to schedule OneTouch meetings. If this site is an existing site updated to WebEx Enabled TelePresence, you must add the Meeting Center TelePresence session type to existing users.

Adding the Cisco TelePresence Session Type in the Edit User Screen
You can also set the Meeting Center TelePresence session type in the account settings for each individual user. Do the following while still on the Manage Users > Edit User List page:
Step 1 Step 2

Locate the user entry and click on it to open the Edit User window for that account. Scroll down to the Privileges section. The assigned session types are shown in the Session Type Allowed box, as shown in Figure 9-4.

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Figure 9-4

Session Types Allowed

Step 3 Step 4

Required. Check the box for PRO: Meeting Center TelePresence, as shown circled in red in Figure 9-4. Click the Update button at the bottom of the window to save your PRO: Meeting Center TelePresence Session Type setting. This completes setting meeting center Cisco TelePresence Session Type privileges in the Cisco WebEx Site Administration. Your Cisco WebEx account is now fully integrated and provisioned.

Tip

To upgrade any features, notify your Cisco WebEx business contact.

Installing the WebEx and TelePresence Integration to Outlook

Meeting organizers who want to schedule meetings using the WebEx and TelePresence Integration to Outlook plug-in, must download and install the WebEx Productivity Tools with TelePresence from your WebEx site. Before you install, make sure you have the following information for your WebEx site and TMSXE:

WebEx Site URL WebEx User Name WebEx Password TMSXE User Name TMSXE Password

Note

Contact your WebEx or IT administrator for this information.

To install the WebEx Productivity Tools, users must do the following:

Step 1 Step 2 Step 3

Open a browser and go your WebEx site. Under the Meeting Center tab select Support > Downloads. Next to Productivity Tools, click the Download now (Login Required) link.

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Note Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10

If you are already logged in to your WebEx site, the link will say Download now. If so, skip to Step 5. Enter your WebEx username and password and click Log In. Next to Productivity Tools, click the Download now link. The download begins and you are prompted to save the ptools.msi file. Click Save File. After the download is complete, open the ptools.msi and follow the on-screen instructions to install the WebEx Productivity Tools. Follow the on-screen instructions to install the WebEx Productivity Tools. During the installation you must enter you must log in to your WebEx site.
Figure 9-5 WebEx Productivity Tools Login

Step 11

Enter your WebEx Site URL, User Name, Password and click Login. After logging in, the WebEx Productivity Tools communicates with the server and then your are asked to log into TMSXE.
Figure 9-6 TMSXE Login

Step 12 Step 13

Enter your TMSXE User name and Password and click OK. When the message WebEx Productivity Tools are installed appears, click OK.

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Integrating Cisco TelePresence with Your Cisco WebEx Site Administration Account Where to Go Next

Step 14

Close the Productivity Tools window. You can now open Microsoft Outlook and schedule WebEx Enabled TelePresence meetings using the WebEx and TelePresence Integration to Outlook.

Setting the Time Zone and Language Preferences for a Users WebEx Account
For best results, meeting organizers using Outlook for scheduling, should do the following:

Set their WebEx and Outlook time zones to the same time zone. If a meeting organizers WebEx and Outlook time zones do not match, meetings will not be scheduled at the same time in both WebEx and Outlook.

Make sure their preferred language is selected in their WebEx account. The selected language is the language that all invitees will see in the meeting invitation.

To set the WebEx time zone and preferred language for a WebEx account, users must do the following:
Step 1 Step 2 Step 3

Open a browser and go to your WebEx site. Click My WebEx. Enter your WebEx username and password and click Log In. The My WebEx Meetings page appears. In the right corner of the page, the current language and time zone settings are displayed. To change the language and time zone, click on the link that displays either the current language or time zone. The Preferences page appears. Using the Time zone and Language menus, select the time zone and language you wish to use for your WebEx Enabled TelePresence meetings. Click OK.

Step 4

Step 5 Step 6

Where to Go Next
For complete information about managing your Cisco WebEx Administration Site account, refer to the Help on your WebEx site.

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Integrating Cisco TelePresence with Your Cisco WebEx Site Administration Account

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10

Scheduling Cisco WebEx Enabled TelePresence Meetings

Revised: April, 2013

Contents
This chapter provides a background on how to schedule Cisco WebEx Enabled TelePresence meetings, with tips and known issues. It contains the following sections:

Introduction, page 10-2 Scheduling WebEx Enabled TelePresence Meetings in Cisco TMS, page 10-3 Information, Tips and Known Issues About WebEx Enabled TelePresence Meetings, page 10-5

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Scheduling Cisco WebEx Enabled TelePresence Meetings

Introduction
This chapter provides an overview of how to schedule WebEx Enabled TelePresence meetings using TMS and useful information, tips and known issues about WebEx Enabled TelePresence meetings. In addition to scheduling using TMS, there are up to 3 additional ways to schedule a WebEx Enabled TelePresence meeting:

Using the Cisco WebEx and TelePresence Integration to Outlook With the WebEx and TelePresence Integration to Outlook, users can schedule WebEx Enabled TelePresence meetings directly from Microsoft Outlook for Windows. Advanced options like adding external video and audio dial-in participants are also available. For scheduling information, refer to the WebEx and TelePresence Integration to Outlook Quick Reference Guide For additional information, including how to schedule a meeting on behalf of another person or to assign a delegate to schedule meetings for you, refer to the WebEx and TelePresence Integration to Outlook help available in Outlook or the user guide, available on your WebEx site.

Using the Cisco Smart Scheduler With Cisco Smart Scheduler, Macintosh, mobile and other non-Windows users can schedule WebEx Enabled TelePresence meetings using a simple web-based interface which is touch-screen friendly. For scheduling information, refer to the Cisco Smart Scheduler and WebEx Scheduling Mailbox Quick Reference Guide For additional information, including supported browsers and mobile platforms, refer to the Cisco TelePresence Management Suite Provisioning Extension (TMSPE) release notes.

Using the Cisco WebEx Scheduling Mailbox With the Cisco WebEx Scheduling Mailbox, users without the WebEx and TelePresence Integration to Outlook can create a TelePresence Enabled WebEx meeting in Outlook by inviting TelePresence rooms and then adding WebEx to the meeting by including a special invitee; the WebEx Scheduling Mailbox. The mailbox may be called simply webex or something different. It as configured by the administrator and provided to users. For additional information, refer to the Cisco TelePresence Management Suite Extension for Microsoft Outlook (TMSXE) Installation Guide and release notes. For scheduling information, refer to the Cisco Smart Scheduler and WebEx Scheduling Mailbox Quick Reference Guide

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Scheduling Cisco WebEx Enabled TelePresence Meetings Scheduling WebEx Enabled TelePresence Meetings in Cisco TMS

Scheduling WebEx Enabled TelePresence Meetings in

Cisco TMS
When scheduling conferences with Cisco TMS, it is not necessary for the user to worry about network protocols, MCUs, or gateways. Cisco TMS handles infrastructure choices and compatibility checking of all these things automatically. Advanced users may still tune and tweak the selected methods for the conference as needed. To schedule a Cisco WebEx Enabled TelePresence Meeting:
Step 1 Step 2

Log in to Cisco TMS. Go to Booking > New Conference.

Figure 10-1 Cisco TMS New Conference page

Step 3 Step 4

For Title, enter a conference title. It will be displayed in all Cisco TMS interfaces, and in email notifications about the meeting. For Type, select either Automatic Connect or One Button to Push.

Automatic Connect: Cisco TMS automatically connects all participants at the meeting start time. One Button to Push: Meeting dial-in information is automatically displayed on endpoints that support One Button to Push. Participants on those endpoints join the meeting by pressing a button. For endpoints that do not support One Button to Push, the meeting organizer adds a video dial-in number.

Note Step 5 Step 6 Step 7

For information about additional types, refer to the TMS help. Set the Start Time and the End Time or Duration for the meeting. Make sure Include WebEx Conference is checked. Optionally, enter a WebEx Meeting Password.

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Note

If you do not enter a password, WebEx will automatically generate one. It will be displayed on the Confirmation page, after you successfully schedule the meeting. Optionally, click Recurrence Settings to create a series of meetings that are tied together, such as a weekly or daily meeting.

Step 8

Note

Advanced settings are optional. Most settings will take their default values from the Conference Default values configured under Administrative Tools. Refer to the help for an overview of all available settings. For details on the Advanced Settings, click the Help button in Cisco TMS.

Note

If Secure is set to Yes, Cisco TMS will only allow systems that support encryption to participate in the conference. Optionally, add notes about the meeting in Conference Information, which will appear in the meeting invitation. In the Participant tab, click Add Participant and a new window will appear.

Step 9 Step 10

Available participants and a planner view with their availability is displayed based on existing scheduled and ad hoc meetings. The colored vertical lines represent your current requested time for the scheduled meeting. Click the tabs to have participants listed by type. If you have used scheduling before, the default tab is Last Used with quick access to the systems you have used recently. Hover over any system, or the blocks in the planner view, for additional detail about the system or scheduled meeting.

Step 11

Add participants to the meeting by selecting their checkbox and clicking the > button to add them to the list of selected participants on the right side of the window. Adding network infrastructure components like MCUs and Gateways is optional as Cisco TMS will handle this for you automatically. Use the External tab to add systems not managed by Cisco TMS, for example endpoints in other organizations, or telephone participants.

Step 12

For dial-out participants, enter their contact information, and Cisco TMS will automatically connect them to the conference at the scheduled time. For dial-in participants (including endpoints that do not support One-Button-to-Push), Cisco TMS will reserve the capacity needed to host the site in the conference and will provide you with precise dial-in information to forward to the participant.

Step 13

When all participants have been added, click OK. You are returned to the conference page, with the participant section of the page now showing your selected participants, and some additional tabs. These additional tabs allow advanced scheduling tasks such as altering how calls are connected, or setting specific MCU conference settings for the meeting.

Step 14

Use the Video Conference Master drop-down list to determine which system should be considered the meeting organizer. Not all telepresence systems support the necessary features for this functionality, and only systems that are eligible will be displayed in this list. This is the system that will be prompted:

to connect the conference if it is not scheduled for automated call launch. to extend the conference when it is about to expire.

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Step 15

Click Save Conference. When the conference is saved, Cisco TMS will do all the routing calculations to determine the best way to connect your selected participants.

If Cisco TMS is able to complete your request:

You are presented with a confirmation page indicating that your conference has been saved and

showing the details of your meeting, including the participant list and listing how each of those participants are scheduled to connect to the conference and the exact dial string any participants must dial.
You will also receive an email confirmation from Cisco TMS with all meeting information,

including WebEx and video dial-in information, and an ICS attachment for saving the event in your Outlook (or a compatible) calendar. Open the ICS attachment and save it to your calendar.
If your WebEx site is set up to send email confirmations, you will receive two additional emails

from WebEx: 1. An email with the subject line Meeting Scheduled which contains the host key and the WebEx information for the meeting 2. An email with the subject line (Forward to attendees) Meeting Invitation which contains only the WebEx information for attendees.

If Cisco TMS is unable to complete your booking request:

You are returned to the New Conference page. A message banner states why it was not possible

to save the meeting. This may be due to lack of availability, lack of network resources, or no known route to connect the participants together.
Edit the conference settings to try to resolve the issue and try saving the conference again. Step 16

After successfully scheduling your meeting, invite people to the meeting using your calendar application. For information about the Cisco WebEx Enabled TelePresence meeting experience, see Cisco WebEx Enabled TelePresence Experience, page 1-1.

Information, Tips and Known Issues About WebEx Enabled TelePresence Meetings
The following section contains useful information, including tips and known issues relating to Cisco WebEx Enabled TelePresence meetings. The information is divided into sections corresponding to each product that is part of the Cisco WebEx Enabled TelePresence Solution.

Cisco TMS

Cisco TMS can be configured so that meetings must be approved by the Cisco TMS administrator before getting booked. This feature can be used to regulate port usage at companies that want to limit / regulate usage. Cisco TMS limits the number of ports to the number selected under the external tab of the Cisco TMS meeting when it is scheduled. Starting a meeting early is supported for both TelePresence and WebEx using the Default Setup Buffer setting when scheduling the meeting.

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Note

Setup (and teardown) buffers are not supported when using Smart Scheduler, the WebEx and TelePresence Integration to Outlook, or any other client that uses the TMS booking API. Extending a meeting is supported for both TelePresence and WebEx using the Extend Mode setting when scheduling a meeting. Meeting extension is not guaranteed. If resources (ports) are fully booked at the scheduled end time of the meeting, the meeting will end. A meeting organizer scheduling a meeting using the WebEx and TelePresence Integration to Outlook, should never modify that meeting later in TMS. If the original meeting is modified later in TMS, the meeting information in TMS will fall out of sync with the meeting organizers Outlook calendar. The reason for this is that TMSXE does not have write access to the meeting organizer's calendar and, as a result, cant make any changes to it.

MCU and TS

At the start of the meeting, the MCU/TS calls into WebEx, even if there are no TelePresence or WebEx participants. The MCU/TSs role is different from a regular WebEx participant. When joining the meeting, if there is no meeting host currently in the meeting, the MCU becomes the default host and starts the meeting.
If there is already a WebEx host, MCU/TS will not become the host. If WebEx host leaves the meeting, the MCU/TS becomes the host and the meeting continues.

If MCU/TS leaves the meeting before the WebEx host leaves, the meeting continues. If MCU/TS leaves the meeting after the WebEx host leaves, the meeting ends. If WebEx host leaves the meeting after the MCU/TS leaves, the meeting ends. If WebEx host stays in the meeting after the MCU/TS leaves, the WebEx meeting continues. TS by default, sends video in the ActivePresence screen layout, which displays the active speaker in a full screen pane with additional participants appearing in up to six equally sized overlaid panes at the bottom of the screen (up to four panes for 2 and 4 screen endpoints). In full-screen mode in WebEx, WebEx participants appear in equally sized panes below the TelePresence video at the bottom of the window. MCU by default, sends video in a full-screen layout.

Endpoints

Participants joining the meeting from any TelePresence endpoint may not see the presentation from WebEx if they are using their endpoint as a computer monitor. Content presented from an EX60 can take a long time to appear. If the endpoint is registered to Unified CM, this can be resolved by enabling User-Agent passthrough in Unified CM.

TMSXE
When booking a meeting using Web Scheduling Mailbox, if TMSXE detects an error condition (ex: not able to connect with WebEx server), the error email is sent in plain text format to the meeting organizer.

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WebEx

A black silhouette is shown for a WebEx user when they do not have their camera on. In the WebEx Meeting Center, all TelePresence endpoints are displayed as one WebEx participant called TelePresence systems both in the Participant list and when a TelePresence user is the active speaker.
In the Meeting Center full screen view, the TelePresence systems participant appears as a

black silhouette, as shown in Figure 2.

Figure 2 TelePresence systems in Full Screen View

To mute WebEx participants, you have to be the WebEx host.

To reclaim the host role, you have to get the WebEx host key.

Audio quality can be bad for WebEx participants using Computer Audio when attending using the WebEx Meeting Center client on Windows or Mac. Cisco recommends users to call in with a phone using the audio conference number for the meeting. The meeting is started by the first participant who joins the meeting (host or other WebEx participant). The rest of the participants join the meeting. A non-host user can start the meeting only if the Join Before Host feature is enabled on the site, and its start time could be 5/10/15 minutes (set a time of scheduling) before the scheduled time. Otherwise, a non-Host has to wait for the meeting to be started by the host before they can join. If a WebEx audio only participant is talking, the last video participant to talk is displayed until the next video participant speaks. The user's Outlook time zone and WebEx account time zone must be the same for the meeting to be scheduled at the correct time in both Outlook and WebEx. When the WebEx portion of the meeting ends, the audio will end too. The link bandwidth between MCU and WebEx is set by the WebEx client with the lowest bandwidth. The bandwidth of the link can go up as soon as the WebEx client with the poorest bandwidth leaves the meeting. For example, if a WebEx client that joins the meeting is only capable of 360p, the maximum bandwidth for all participants will be 360p. When that participant leaves the meeting, if all other participants are capable of a higher bandwidth, like 720p, the bandwidth will go up for all participants.

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Troubleshooting
Revised: April, 2013

Contents

Verifying and Testing, page 11-1 Troubleshooting Tips, page 11-1 Managing System Behavior, page 11-8

Verifying and Testing

Cisco WebEx Site Administration Online Help, page 11-1

Cisco WebEx Site Administration Online Help

For complete information about managing your Cisco WebEx Administration Site account, go to the Cisco WebEx Administration Site Help pages at the following URL and search on TelePresence: https://go.webex.com/docs/T27LB/common_docs/en_US/siteadmin/help/wwhelp/wwhimpl/js/html/w whelp.htm

Troubleshooting Tips
This section provides troubleshooting tips for problems with the following aspects of a Cisco WebEx Enabled TelePresence meeting:

Problems with Scheduling a Meeting, page 11-2 Problems with Starting or Joining a Meeting, page 11-3 Problems During a Meeting, page 11-4 Problems with a TSP Audio Meeting, page 11-6 Managing System Behavior, page 11-8

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Troubleshooting

Problems with Scheduling a Meeting

This section describes possible issues the meeting organizer may experience when scheduling a meeting using Cisco TMS. Refer to troubleshooting information in Table 11-1 to solve common problems that prevent meetings from being scheduled correctly.
Table 11-1 Problems with Scheduling Meetings

Problem or Message The meeting organizer receives no e-mail from Cisco TMS to confirm the meeting is scheduled.

Possible Causes Cisco TMS configure to send confirmation email.

Recommended Action Check Cisco TMS configuration. If Cisco TMS configuration is correct, check antivirus/firewall program(s) to see if they are blocking the Cisco TMS from sending. If pushed to all but one endpoint, then check the network connection. If not pushed to any endpoints, check to see if Cisco TMS is down. In Administrative Tools > Configuration > WebEx Settings, select the WebEx site and make sure Connection Status is Connection OK. Check user profile WebEx account. Recommended Action: Check the WebEx Username/Password for the WebEx site in the user personal information page. Or the WebEx site user credential information may have changed. In this case, check with WebEx site administrator. Refer to Cisco TMS Troubleshooting information. This issue is not limited to Cisco WebEx Enabled TelePresence.

Meeting is not listed on the endpoint display.

More than one scheduling server is managing the endpoint (CTS-Manager and Cisco TMS at the same time). Other causes:

Scheduled meeting type is not OBTP. Only OBTP meeting shows up in endpoint. Network connection failure between endpoint and Cisco TMS.

WebEx scheduling error in Cisco TMS (when clicking Save)

Network problems with WebEx site.

WebEx user doesnt exist on WebEx Symptom: Cisco TMS displays 'Unable site. to include WebEx conference. Incorrect Cause: WebEx site configured for this WebEx username or password.' organizer does not recognize the WebEx username/password configure for the meeting organizer.

No confirmation emails from WebEx Meeting is booked on the TMS but the WebEx does not exist.

email is not enabled on the WebEx site Endpoints booked for the meeting are configured as mailboxes in Exchange but are not set to AutoAccept invitations.

Check the WebEx site administrator. Ensure that all endpoints that are available as mailboxes for booking in a Cisco WebEx Enabled TelePresence meeting are set to AutoAccept in Exchange.

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Table 11-1

Problems with Scheduling Meetings (continued)

Problem or Message Weve hit a glitch in connecting to the telepresence scheduling system. Try again later. I don't see the WebEx option when scheduling a meeting in TMS.

Possible Causes TMSXE

Recommended Action Contact the TMSXE administrator.

Your WebEx Username and Password have not been added to your TMS user profile.

Edit your TMS user and enter your WebEx username and password and then save. The WebEx option should now appear in the TMS scheduling UI.

Problems with Starting or Joining a Meeting

This section describes possible issues meeting participants may experience when starting or joining a meeting. Refer to troubleshooting information in Table 11-2 to solve common problems that prevent participants from starting or joining meetings.
Table 11-2 Problems with Starting or Joining Meetings

Problem or Message Cant join the WebEx meeting No endpoint can join the TelePresence meeting.

Possible Causes Meeting hasnt started yet TelePresence meeting doesnt exist. Call failed to be routed correctly.

Recommended Action wait for meeting to start 1. Check MCU/TelePresence Server to make sure conference was created. 2. Check MCU/TelePresence Server event log. 3. Check VCS search history.

TelePresence meeting didnt start early (Early Meeting Start) didnt work Single TelePresence participant cant join the meeting

Cisco TMS scheduled meeting doesn't support early start. Endpoint must wait until meeting has started to dial in. Not enough video and audio ports. Call routing issue for the endpoint to MCU or TelePresence Server

Check Setup Buffer and Tear Down Buffer settings Check event log for the meeting. Also check meetings in TelePresence Server or MCU. Administrator can lift the limit by changing the port value from the TelePresence Server Conferences page.

TelePresence participant can only join via audio only. No TelePresence participants can join the meeting

Not enough video ports are available. Meeting hasn't started yet. Cisco TMS scheduled meeting doesn't support early start. Endpoint must wait until meeting has started to dial in. Total audio and video ports for the MCU/TelePresence Server have been used up. Another cause is that the port video/audio limit for the meeting has been reached.

Increase the video ports in Cisco TMS, TelePresence Server or MCU. If total port capacity of MCU/TelePresence Server has been reached, no action is required. For the case of the meeting limit being reached, the administrator can lift the limit from the TelePresence Server Conferences page.

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Troubleshooting

Problems During a Meeting

This section describes possible issues meeting participants may experience during a meeting. Refer to troubleshooting information in Table 11-3 to solve common problems during the meeting.
Table 11-3 Problems During the Meeting

Problem or Message No WebEx welcome screen

Possible Causes Content disabled on MCU. Video call from MCU/TelePresence Server to WebEx failed. Call failure occurs for several reasons: - WebEx SIP dialing fails to reach destination due to unresolvable SIP URI - WebEx server(s) down - Issues with search rules in VCS - Media Encryption setting in VCS

Recommended Action

Check MCU configuration and conference status. Verify search rules to ensure that SIP URI being routed correctly to WebEx site. Verify encryption setting in VCS for this zone. If failure persists after above actions are taken, contact WebEx site administrator. -

TelePresence is not linked to WebEx

Video call from MCU/TelePresence Server to WebEx failed. Call failure occurs for several reasons: - WebEx SIP dialing fails to reach destination due to unresolvable SIP URI - WebEx server(s) down - Issues with search rules in VCS - Media Encryption setting in VCS

Dont see video on WebEx

WebEx participant does not enable video. WebEx participant has a problem with their camera.

Make sure TelePresence and WebEx calls are connected. Check to see if participants who joined TelePresence are sending video. Check to see if WebEx users have joined and are sending video. Check TelePresence call statistics and make sure TelePresence endpoint is not muted. Check to see if WebEx users can hear each other. Check TelePresence statistics to see if audio is being received from the WebEx side. In PSTN/TSP audio case check that the audio call is connected.

Dont see video on TelePresence Dont hear audio on WebEx

Dont hear audio on TelePresence

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Table 11-3

Problems During the Meeting (continued)

Problem or Message Dont see presentation shared from WebEx side on TelePresence side

Possible Causes -

Recommended Action

Check TelePresence statistic for content channel status. Check to see if WebEx users can see content from each other. Check TelePresence statistic for content channel status. Check to see if WebEx users can see content from each other. Contact the WebEx administrator for assistance. Check TelePresence call statistics to see if content channel is established. Try to stop the restart sending content. Check current call statistics for content channel. Check to see if the SIP call encrypted. Check network bandwidth for possible poor network connection. Check call statistics for TelePresence participants. Make sure audio and video calls are linked in PSTN/TSP case. Check in Cisco TMS CCC or on MCU to see if audio call failed Call-in user merge requires the site to have 'TSP identity code' enabled in WebEx site administrator. If disabled, call-in merge will not work even if you dial the correct value, and #1 is correct for intercall. Check the bandwidth between TelePresence and WebEx. Check the bandwidth between TelePresence and WebEx.

Dont see presentation from TelePresence side on WebEx side

Dont see presentation from WebEx on WebEx side Dont see presentation from TelePresence side on TelePresence side

Presentation is displayed in main video

Poor quality video from WebEx participants on TelePresence side Poor quality video from TelePresence participants on WebEx side Audio skewed from video (lip sync issues) Active speaker does not switch in

Poor network connection In the case of PSTN/TSP audio, lip sync cannot be guaranteed -

1. WebEx site administrator not Video for active speaker call-in participant does not switch in when they configured properly. speak and no phone icon associated with 2. Audio call failed. them. 3. If the MCU sends the wrong participant ID.

Poor quality presentation from TelePresence participants on WebEx side Video from a WebEx participant frozen

Possible network issue.

Possible network issue.

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Troubleshooting

Table 11-3

Problems During the Meeting (continued)

Problem or Message Meeting ends unexpectedly Meeting didnt automatically extend

Possible Causes TelePresence is booked for another meeting starting at the end of the current one.

Recommended Action

Check TelePresence log to see any cause for the call drop Check Cisco TMS booking list to confirm.

Problems with a TSP Audio Meeting

This section describes possible issues with a meeting that uses TSP audio. Refer to troubleshooting information in Table 11-4 to solve common problems with TSP audio meetings.
Table 11-4 Problems During Deployment

Problem or Message TelePresence joins audio of hosts previously scheduled meeting that had run beyond the scheduled end time.

Possible Causes The TelePresence system will dial into the hosts audio conference at the scheduled time. It is possible that the host is in a previous audio conference that is running overtime. Example: The host account used by TelePresence is that of a real WebEx host. If that host account has scheduled two back to back meetings (first one is WebEx meeting and the second one is TP+WebEx). Host starts first meeting and it runs overtime. But at the start time of the TelePresence+WebEx meeting, TelePresence dials into the TSP conference using the dumb-dial string, and may get into the conference. Result: TelePresence attendees hear the audio of the previous meeting. This may be a pretty well understood circumstance for customers due to the way TSP Audio works.

Recommended Action

Have TelePresence recite audio prompt after joining the TSP audio. Cisco Telepresence is now in the audio conference (or similar) (using API method does not resolve this)

TelePresence joins audio of hosts previously scheduled meeting where the host had exited with the keep audio conference running otpion

Similar to the above scenario - the host may have left the first meeting but used the keep audio conference open choice. Thus, as the audio conference of the first meeting continues, TelePresence eventually dials in. This may be a pretty well understood circumstance for customers due to the way TSP Audio works.

Have TelePresence recite audio prompt after joining the TSP audio. Cisco Telepresence is now in the audio conference (or similar) (using API method does not resolve this)

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Table 11-4

Problems During Deployment (continued)

Problem or Message Host private conference code can break DTMF dumb dial entry method in some cases (dial in as host + host has already dialed in).

Possible Causes If the TSP has implemented a host private conference code (where the host uses a conference code that is not the same as the one used by the attendees, thus avoiding the need for the host to enter a PIN number), the audio prompt call flow might break the dumb-dial of the MCU if the host has already dialed into the conference. (in our testing, this is when we heard all the foreign language prompts from the TSP bridge - it was the bridge barking about the fact that the host conf code is already in use).

Recommended Action

Use API method....or... Advice to TSP partners: If using a hosts' private conference code , then consider allowing the TSP audio bridge to tolerate a second user dialing in using the host private conference code.

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Troubleshooting

Table 11-4

Problems During Deployment (continued)

Problem or Message Dial sequence cannot be issued on the fly via TSP API (unlike NBR)

Possible Causes The dial sequence for OT 2.0 integration with TSP's is only statically configurable in the Telephony Domain of site. This restricts a TSP somewhat, in case they might have different audio bridge infrastructures, different dial in numbers, etc. NBR, by contrast, allows for the static configuration as well as a dynamic configuration. The dynamic configuration is done by having the partner TSP Adapter send WebEx the NBR dial string at the time of meeting start via A2W_RspCreateConference[NBRPhon eNumber].

Recommended Action

Change the MCU logic, so that it starts the WebEx meeting and then collects the dial in string from WebEx at that time. The sequence will allow for WebEx to collect the dial string dynamically from the TSP as follows:
1. 2. 3.

TelePresence starts TelePresence meeting TelePresence starts WebEx meeting WebEx sends W2A_CreateConference to TSP TSP sends A2W_RspCreateConference to WebEx (this would contain the TP dial string) WebEx sends dial string to MCU MCU dials into the TSP bridge

4.

5. 6.

The TSP API and TSP Server would need to change (among other components, of course) The TSP Audio account info, used by the MCU dial string, is obsolete. Since the MCU collects and stores the TSP dial string at the time of meeting schedule, to be used at the time of meeting start (which can be many weeks later), there is a possibility that the dial string will be obsolete and hence the call into the TSP conference will fail. This will happen if the default (first) TSP Audio account is changed during the time between TelePresence meeting schedule and TelePresence meeting start.

The above suggestion will solve this problem (make the TelePresence equipment collect the TelePresence dial string from WebEx at the time of meeting start, instead of at the time of meeting schedule.

Managing System Behavior

Managing the Cisco WebEx Video View Window, page 11-9

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Troubleshooting Managing System Behavior

Managing the Cisco WebEx Video View Window

A window cascading effect can occur if you plug in the presentation (VGA) cable while you have your Cisco WebEx video view panel open. To prevent this issue, close the Cisco WebEx video view application before connecting your presentation cable to your laptop to present. If you receive a cascading screen, simply close the video view window, as shown in Figure 11-1.
Figure 11-1 Cascading Cisco WebEx Video View Window

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