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Yes No Are You Aware of Plastic Money 100% 0%

- The document appears to contain survey results about awareness and usage of plastic money/debit and credit cards in India. It includes data on which banks and card types are most popular and preferred. - Respondents were mostly aware of debit/credit cards and plastic money, used their cards frequently (5 days a month or more), and were satisfied with bank services. Most used cards for bill payments or online transactions. - However, some were not aware of security threats associated with card usage or fees and limits imposed by banks. The majority felt debit/credit cards would be the primary payment method in India within 10 years and security/privacy regulations at banks were important.

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mangeshjha
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51 views

Yes No Are You Aware of Plastic Money 100% 0%

- The document appears to contain survey results about awareness and usage of plastic money/debit and credit cards in India. It includes data on which banks and card types are most popular and preferred. - Respondents were mostly aware of debit/credit cards and plastic money, used their cards frequently (5 days a month or more), and were satisfied with bank services. Most used cards for bill payments or online transactions. - However, some were not aware of security threats associated with card usage or fees and limits imposed by banks. The majority felt debit/credit cards would be the primary payment method in India within 10 years and security/privacy regulations at banks were important.

Uploaded by

mangeshjha
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLS, PDF, TXT or read online on Scribd
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Yes Are you aware of plastic money 100%

No 0%

100% 80% 60% 40% 20% 0% Are you aware of plastic money

Debit card Which kind of service do you use

Credit card with limit 68% 32%

70% 60% 50% 40% 30% 20% 10% 0%

Which kind of service do you use

ICICI Which bank card you prefer most 8%

AXIS 10%

30% 25% 20% 15% 10% 5% 0% Which bank card you prefer most ICICI 8%

5days

Frequency of using credit/debit card in a month

96%

100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0%

5days

Frequency of using credit/debit card in a month

96%

Yes

Are you satisfied with the services provided by bank

100%

100% 80% 60% 40% 20% 0% Are you satisfied with the services provided by bank

Bill payment Online phone bill Transaction carry out by debit/credit card
48% 26%

50% 45% 40% 35% 30% 25% 20% 15% 10% 5% 0%

Bill payment 48%

Transaction carry out by debit/credit card

Master card

Visa Card 40% 36%

How many types of credit card you known

40% 35% 30% 25% 20% 15% 10% 5% 0% How many types of credit card you known

Online Banking Pin Compromise Are you aware of threats of using debit card 44%

32%

45% 40% 35% 30% 25% 20% 15% 10% 5% 0%

Online Banking 44%

Are you aware of threats of using debit card

Yes 100%

No 0%

Credit card without limit 0%

70% 60% 50% 40% 30% 20% 10% 0% Debit card Credit card with limit Credit card without

Debit card

Credit card with limit 32%

Credit card without limit 0%

service do you

68%

HDFC 28%

IDBI 12%

SBI 30%

CITI 12%

ICICI

AXIS 10%

HDFC 28%

IDBI 12%

SBI 30%

CITI 12%

10days 4%

15days`

more than 15 days in a month 0 0

5days

10days

15days`

more than 15 days in a month

15 days in a month 96% 4% 0 0

No 0

Yes 100%

No 0

Purchase of daily item

E-shopping any other 12% 14% 0%

Bill payment 48%

Online phone bill 26%

Purchase of daily item 12%

Eshopping 14%

any other

0%

American Express

Any other 24% 0%

Master card 40%

Visa Card 36%

American Express 24%

Any other 0%

Skimming device

Any other 24% 0%

Online Banking 44%

Pin Compromi se 32%

Skimming device 24%

Any other

0%

Credit Card Cash For payment of any product which mode 50% of payment you 20% will prefer? 30%

Debit Card

50% 40% 30% 20% 10% 0% For payment of any product which mode of payment you will prefer? Debit Card 50% Credit Card 20%

5yrs

10yrs

15yrs

more than 15yrs

How much time do you think will Indian take to get fully dependent an credit/debit card?

70%

26%

4%

0%

70% 60% 50% 40% 30% 20% 10% 0% How much time do you think will Indian take to get fully dependent an credit/debit card?

5yrs

70%

above 18yrs What would you think the minimum age of 0% applying for 100% a debit/credit 0% card 0%

14yrs

18yrs

21yrs

100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% What would you think the minimum age of applying for a debit/credit card

14yrs

18yrs

0%

100%

Yes

No

Do you think using of credit/debit cards is 84% safe for any transaction 16%

90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Do you think using of credit/debit cards is safe for any transaction

Yes 84%

Rs. 10

Rs. 20

Rs. 30

Rs. 40

Are you aware of how many transaction is your free and after that what are charges you have to pay?

0%

12%

84%

4%

90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Are you aware of how many transaction is your free and after that what are charges you have to pay?

Rs. 10 0%

Yes

No

Are you aware of withdrawal of cash credit 44% limit of credit 56% cards

60% 50% 40% 30% 20% 10% 0% Are you aware of withdrawal of cash credit limit of credit cards Yes 44%

Yes

No

Are you aware that what is the charged by 44% the bank on cash 56% withdrawal in your credit card

60% 50% 40% 30% 20% 10% 0% Are you aware that what is the charged by the bank on cash withdrawal in your credit card Yes 44%

Yes

No

Are you aware that how much cash you 100% withdrawal from0% debit card per day

100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Are you aware that how much cash you withdrawal from debit card per day

Yes 100%

No 0%

Yes

No

Are you aware that you can generate your 24% pin code of your 76%credit card

80% 70% 60% 50%

60% 50% 40% 30% 20% 10% 0% Are you aware that you can generate your pin code of your credit card

Yes 24%

No 76%

Payment by deit/creditPayment cards by demand payment draft by cash Which is the most convenient option in term 24% of safety 56% 20%

60% 50% 40% 30% 20% 10% 0% Payment by deit/credit cards 24% Payment by demand draft 56%

Which is the most convenient option in term of safety

Yes

No

Do you feel the need of customer grievance 100% cell in banks0%

100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0%

10% 0% Do you feel the need of customer grievance cell in banks

Yes 100%

No 0%

Yes

No

Do you feel the Know Your Customer (KYC) 100% norms are 0% important at bank level

100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Do you feel the Know Your Customer (KYC) norms are important at bank level

Yes 100%

No 0%

Cash 30%

10yrs

15yrs

more than 15yrs 0%

26%

4%

21yrs

above 18yrs 0%

0%

Yes 84%

No 16%

Rs. 10 0%

Rs. 20 12%

Rs. 30 84%

Rs. 40 4%

Yes 44%

No 56%

No 44% 56%

Payment by

payment by cash 20%

No 0%

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