Contents

1. Chapter One: Introduction .................................................................................................................... 3 1.1 Introduction to the Report.................................................................................................................. 3 1.2 ORIGIN OF THE REPORT ...................................................................................................................... 4 1.3 OBJECTIVE OF THE REPORT ................................................................................................................. 4 1.4 SCOPE OF THE REPORT ....................................................................................................................... 5 2. Chapter Two: Overview of IT Industry ...................................................................................................... 6 2.1 Statistics & facts .................................................................................................................................. 6 2.2 Classified IT Industry ........................................................................................................................... 7 2.2.1 Budget: ......................................................................................................................................... 7 2.2.2 Infrastructure: .............................................................................................................................. 8 2.2.3 PC Market..................................................................................................................................... 9 2.2.4 Software & Outsourcing:.............................................................................................................. 9 2.2.5 3G and Telco: ............................................................................................................................. 10 2.2.6 VoIP: ........................................................................................................................................... 11 2.2.7 M-finance ................................................................................................................................... 12 2.2. 8 E-commerce: ............................................................................................................................. 13 2.2.9 Expo & Exhibition: ...................................................................................................................... 13 2.2.10 International Achievements & local addressing: ..................................................................... 13 3. Chapter Three: Overview of the Company: ............................................................................................ 14 3.1 Introduction ...................................................................................................................................... 14 3.2 MISSION ............................................................................................................................................ 15 3.3 VISION ............................................................................................................................................... 15 3.4 VALUES .............................................................................................................................................. 15 3.5 Corporate History.............................................................................................................................. 16 3.6 Organogram: ..................................................................................................................................... 17 3.7 Industry Focus: .................................................................................................................................. 17 3.7.1 TELECOM .................................................................................................................................... 17 3.7.2 BFSI ............................................................................................................................................. 18

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3.7.3 Government and Defense: ......................................................................................................... 18 3.7.4 SMB: ........................................................................................................................................... 18 3.7.5 Enterprise: .................................................................................................................................. 18 3.8 Service Focus: ................................................................................................................................ 18 3.8.1 Business Process Automation .................................................................................................... 18 3.8.2 Maintenance Services ................................................................................................................ 19 3.8.3 Business Process Outsourcing.................................................................................................... 19 3.8.4 Training & Support ..................................................................................................................... 20 3.9 Alliances: ........................................................................................................................................... 20 3.10 Clients: ............................................................................................................................................ 21 3.11 Solutions: ........................................................................................................................................ 22 3.11.1 Networking............................................................................................................................... 22 3.11.2 Data Centre & Virtualization .................................................................................................... 23 3.11.3 Storage ..................................................................................................................................... 24 3.11.4 Platform ................................................................................................................................... 24 3.11.5 Contact Centre ......................................................................................................................... 25 3.11.6 Unified Communication ........................................................................................................... 25 3.11.7 IP Surveillance .......................................................................................................................... 25 3.11.8 Battery...................................................................................................................................... 25 3.11.9 Rectifier .................................................................................................................................... 26 3.11.10 UPS (Uninterruptible power supply) ...................................................................................... 26 3.11.11 IVS (intelligent Ventilation System) ....................................................................................... 26 3.11.12 Billing Solution ....................................................................................................................... 27 4. Chapter Four: .......................................................................................................................................... 27 4.1 METHODOLOGY ................................................................................................................................ 27 4.2 Selection of the topic: ....................................................................................................................... 28 4.3 Sources of Information ..................................................................................................................... 28 Primary Sources: ................................................................................................................................. 28 Secondary Sources: ............................................................................................................................. 28 Internal sources- ................................................................................................................................. 28 External source- .................................................................................................................................. 28

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4.4 Findings: ............................................................................................................................................ 28 Role of Business Development Department: ...................................................................................... 29 Thinking of new ideas ......................................................................................................................... 29 Gather capital...................................................................................................................................... 29 Managing relationships....................................................................................................................... 29 Building joint ventures ........................................................................................................................ 29 Fulfilling commitments ....................................................................................................................... 29 4.5 My Contribution towards the Organization. ..................................................................................... 30 4.6 Acquired skills ................................................................................................................................... 30 4.7 My Recommendations for improvements: ....................................................................................... 30

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1. Chapter One: Introduction

1.1 Introduction to the Report
The basic function of telecommunication is to connect people through voice transfer and via Internet. Apart from this basic function, telecommunication has already started introducing some diversified areas with the help of its mobile network. Mobile technology is presently providing various cheap solutions in people's daily life. The traditional thinking of connecting people through mobile phone is far behind in comparison with the present scenario. Information technology enables telecom companies to provide economic solutions with a very cheap and easily available access, which was earlier costly and not accessible to some extent. Today, The Globe is a village and telecommunication has become a day-to-day necessity of the people. Nearly 35 million people own and use mobile phones as an important device and depend on these for their ultimate connectivity. Mobile phone is becoming a very common measure of communication in our country. The number of mobile user is increasing day by day. It is a very attractive market for the mobile

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connection providers. Presently there are six companies in the market. Each of them is trying to maintain and increase their market share. Among them Robi Axiata Limited is one of the leading companies in this sector.

1.2 ORIGIN OF THE REPORT

Internship Program of The University of Asia Pacific is a Post-Graduation requirement for the BBA students. This study is a partial requirement of the Internship program of BBA curriculum at The University of Asia Pacific. The main purpose of internship is to get the student exposed to the job world. Being an intern is the main challenge was to translate the theoretical concepts into real life experience. The internship program and the study have following purposes: To get and organize detail knowledge on the job responsibility. To experience the real business world. To compare the real scenario with the lessons learned in the university To fulfill the requirement of BBA Program.

This report is the result of three months long internship program conducted in BASE Technologies Ltd. and is prepared as a requirement for the completion of the BBA program of The University of Asia Pacific. As a result I need to submit this report based on the Role of Business Development Department in BASE Technologies Ltd.. This report also includes information on the products and services of BASE Technologies LTd., the overview of the organization and the Industry.

1.3 OBJECTIVE OF THE REPORT

The objective of the report can be viewed in two forms: General Objective

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Specific Objective

General Objective: This internship report is prepared primarily to fulfill the Bachelor of Business Administration (B.B.A) degree requirement under the Department of Business Administration, of The University of Asia Pacific. Specific Objective: More specifically, this study entails the following aspects: To provide an over view of what I learned from the practical experience To provide an overall idea of my activities in the internship period in the organization. To express my recommendations for improvement of the business or work process.

1.4 SCOPE OF THE REPORT

The main intention of the study is the highlight the role of Business Development Department in an Organizatoin and correlate them to get a clear picture of the level of the overall business process. The report covers details about the products & solutions that the company provides to its customers. The main focus is on the analysis of Role of Business Development Department in the organization. However the study is only related to Information Technology Industry due to type of the organization.

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2. Chapter Two: Overview of IT Industry

2.1 Statistics & facts
Though the current size of Bangladesh IT Industry and software/ITES industry in particular is still lot smaller compared to the overall economy and the number of population (over 150 million), over the last few years the industry has grown considerably and is expected to grow at that rate for some time. It is estimated that during the last five years the average yearly growth rate of software & ITES industry has been over 40%. The growth has been driven by both good export trends in recent years as well as the growing IT automation demand in domestic market (local demand has been led by large automation projects by telecom, banking sector and export oriented garments/textile industry). Currently there are over five hundred (500+) registered software and ITES companies in the country employing over 20,000 ICT professionals. Out of these companies, around 60% are mainly domestic market focused while 40% are mainly export focused (significant number of companies work for both local and export clients). Total estimated IT Industry Size: US$ 120 Million (including export) No. of IT professionals working within the IT Industry : 20,000 + No. of IT professionals working outside IT Industry (including business enterprises, govt. telecom, NGOs etc.): 35,000 + Yearly no. of graduates from IT related subjects: 5,500+ Bangladesh is moving slowly up in ICT advancement, ranking 113th in the networked readiness index in 2013 among 142 countries. In the previous three years, Bangladesh progressed from 130th to 118th to 115th, according to the Global Information

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Technology Report: Living in a Hyper connected World, prepared by the World Economic Forum (WEF).The report explores the causes and consequences of living in an environment where the internet is accessible and immediate; people and businesses can communicate instantly; and machines are interconnected, creating opportunities and at the same time new challenges.

2.2 Classified IT Industry

So The opportunity in ICT for Bangladesh is huge specially for the youth. After declaring to transform the country into digital by the present government the national movements towards technologies is perceptible. The days have past extremely fast and 2013 has gone forever. However, the success and failures of 2013 will be resonated throughout the this Year. though, inadvertent initiatives from both government and non government and the unstable political situations have significantly overshadowed the success stories of 2013. Here are some of the highlighted happenings in 2013.

2.2.1 Budget:
Our governments vision of a Digital Bangladesh is not reflected in the proposed budget, as there is no specific focus on the information technology sector specially remain the continuation of 15% value added tax on internet use and e-commerce transactions. The government framed the policy in 2009 after coming to power but it never tried to fulfill its pledges through proper budget allocation. The government has proposed to reduce supplementary duty (SD) on digital camera, web camera, server rack, SIM card and optical fiber significantly in the fiscal year 2013-14 in order to fulfill its vision of making a Digital Bangladesh. The government took some measures for the next year by proposing reduction of tax from gadget that is essential for boosting the ICT sector.

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The Government proposed to reduce the customs duty on digital cameras and web camera to 10 percent from existing 25 percent. CD on Server Rack is proposed to be reduced to 10 percent from 25 present per cent considering the present duty and tax incidence as high on server rack that need for the expansion of ICT. SIM (subscriber identification module) card is so important for expansion of telephone sector, 30 percent SD is being proposed to be reduced to 20 percent. To ensure smooth supply of quality optical fiber to the users at cheaper price, it is proposed to reduce its import duty from 12 percent (proposed 10 percent) to 5 percent and that of its identified raw materials to 0 percent as well from existing 25 percent and 12 percent customs duty. It is important to increase infrastructure support from than tax exemption. There was a demand from the IT industry for withdrawing the current 15 percent VAT applicable to internet use. It would increase usage, but the government did not consider it.

2.2.2 Infrastructure:
Political commitment of the government to build an ICT-based society is good, but still there are deficiencies in the regulatory framework and infrastructure development to implement the vision of a Digital Bangladesh Though Bangladesh is among the low-profile countries in the overall ranking, its position is in top in some cases. Mobile tariff in Bangladesh is one of the lowest in the world, and the country stands second followed by Hong Kong. But Bangladesh has not yet introduced mobile broadband and the countrys internet penetration is poor which affects its overall ICT performances Software manufacturers and exporters expressed concern about the governments decision to turn Janata Tower into the ICT ministry office instead of making the multi-storey building a software technology park. The ICT ministry is trying not only to shift its own office from the secretariat to this building, but also to rent different floors of the building to different government and private offices. We seek the prime ministers intervention in the matter, so that the government establishes the software park in Janata Tower and does not shift the ICT ministry office to the building. Such type of decision many local and foreign software companies

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will feel discouraged if the government cancels the allocation of the tower to the association. Those was the story about Janata Tower in 2012 what is still in same position no development has been done yet. The government has established Union Information Centres in more than 4000 unions with a view to introducing e-Governance by 2014. Task of establishing 24,000 web portals at districts, Upazila, and union levels is at the final stage of completion. Industry urged to give special emphasis on how to reach internet services to the commoners at cheaper rate. Citing weaknesses in access to internet, the BASIS and Bangladesh Computer Samity (BCS) could play an important role in overcoming these weaknesses as well as to develop necessary human resources in this sector.

2.2.3 PC Market
The tablet is eating into the personal computer (PC) and laptop market pie as the growth of PC market wasnt so impressive like 2011 and 12 . The overall IT hardware industry scenario seems to be on a conservative side with most of the markets posting either a muted growth or decline. The year 2012-13 has been the year for notebook and tablet PC with consumers preferring tablet over PC as their replacement. Netbook sales has decline. The combination of basic functioning of a PC coupled with affordability is turning the tide favourably towards tablet PC. The industry is hopeful that the overall PC sales specially tab and laptop for 2013-14 will increase along with the widescreen smart phones.. other hardware product market was also decline from the 3rd quarter of the year 2013 and the last quarter was worst in terms of sale.

2.2.4 Software & Outsourcing:

The earning from outsourcing IT jobs has increased by 56% in 2013, said sources in the Bangladesh Association for Software and Information Services (BASIS). In the 2011-12 fiscal

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year, the earning was USD 70.6 million, while it was USD 46.35 million in the 2010-11 fiscal year, referring to the latest available data of the Export Promotion Bureau (EPB). The earning from the world market could be multiplied by at least USD 2 billion with a little back-up from the public and private partnership ventures. The ventures can establish systematic IT outsourcing facilities and projects, available from major buyers of the US through the Internet, to facilitate the growing numbers of IT professionals in Bangladesh. According to BASIS officials, at present there are more than 500 software companies in the country. Of these, about 178 are doing outsourcing jobs In addition, about 1,50,000 IT professionals graduate each year in India, compared to a meagre 24,000 in Bangladesh. The dynamic and highly ambitious youth of this country is playing a significant role in developing ICT sector of Bangladesh. So the growth of ICT sector of Bangladesh will be increasing remarkably and more global recognitions will be achieved like Gartners ranking as one of the top 30 IT outsourcing countries. The countrys ICT export exceeded 100 million US dollars in the last fiscal year and BASIS is now working with 1 billion US dollars. Software leaders hoped that this industry will contribute 1 precent of GDP in coming years. Apps development also was most talked and inspiring among the youth. The mobile app development sector will grow phenomenally, as more subscribers will be downloading and using the apps on their phones, The government took sort of initiative to encourage and trained the youth in apps development and outsourcing.

2.2.5 3G and Telco:

The countrys telecom tariff is satisfactory but businesses or individuals could not make the best use of low tariff. Businesses and stakeholders should work further on it the commercial operation of 3-G mobile technology has also been initiated. Following various steps that we undertook in the telecommunication sector, the number of mobile users has increased to 9.86 crore and internet users to 3.40 crore. Side by side, tele-density and internet density have increased to 64.6% and 19.9%, respectively.

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The state-owned cell phone operator, Teletalk, has launched the much awaited 3G or Third Generation phone service in the country on October 2013. People, at divisional headquarters got the service at December and the coverage would be expanded across the country in phases. Teletalks existing subscribers are getting preference and it has already sought applications from them. State-run mobile operator Teletalk Bangladesh limited launched countrywide 3G services using UMTS with HSDPA facilities. The rest GSM operators GrameenPhone, Banglalink, Robi and Airtel also obtained 3G licenses. Grameenphone has also is launched the 3G service in end quarter of the year. Grameenphone has a plan to launch 4G LTE services first time in Bangladesh using TD-LTE technology. In this connection Grameenphone brought 10 MHz spectrum at 3G auction by BTRC. The target of connecting Bangladesh with the second sub-marine cable has made significant headway . Indian telecom giants TATA and Reliance have shown their interest to get licenses for 3G operations in Bangladesh. Two other operators, Qubee and Banglalion, currently offer 4G Wimax data services in Bangladesh. CityCell operates a nationwide third-generation CDMA2000 network. The 3G mobile service is a fully wireless broadband, which is technically called High-Speed Packet Access (HSPA), and it can be enjoyed through 3G- enabled handsets, smartphones and modems. The divisional cities are the initial targets of the 3G launch since about 10 lakh 3Genabled cell phone users are based there.

2.2.6 VoIP:
Bangladesh Telecommunication Regulatory Commission issued licences for handling international calls through VoIP in the early part of the year. Voice over Internet Protocol is a set of facilities for managing the delivery of voice information using the internet. The licence policy has almost been finalised and BTRC is now giving it a final scrutiny. The government loses Tk 50 million in revenue every day due to illegal VoIP, according to BRTC. The financial sector

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made remarkable progress in adopting electronic forms of payments instead of traditional paper-based ones in the just concluded year.

2.2.7 M-finance
After The significant use of debit card, credit card, automated teller machine (ATM), internet banking, mobile banking, automated cheque processing and credit information system in 2011 the online banking was the latest in 2012 and mobile banking in 2013. M -finance increased significantly in 2013.Government has introduced e-Payment and mobile banking to make delivery of services easy and transparent. Besides, we have taken steps to launch electronic money order and mobile cash card. The number of mobile banking subscribers rose by 15.7 percent to 1.15 crore in November 2013, thanks to a rapid expansion of commercial bank outlets. The value of mobile banking transactions stood at Tk 5,533.6 crore in November, Bangladesh Bank said in a statement. The total number of agents providing such services across Bangladesh stood at 1.72 lakh until November 30. There were 99.8 lakh mobile banking subscribers in October, rising from 89.3 lakh in September, according to data. As part of the governments financial inclusion programme, the central bank allowed 27 banks to provide mobile-banking; to date, 19 have launched the service. There is a lot of enthusiasm with mobile banking as BB is promoting commercial banks to develop the financial service, the central bank said in a statement. Launched in 2011 by two private banks in the country, mobile banking services have now become popular, it said. Using a mobile phone and without having to make a visit to a bank branch, a customer can transfer money, receive salaries or pay bills from their accounts through mobile banking.

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The central bank has allowed mobile banking systems to provide almost all services from disbursement of inward remittances to cash in and out, person to business payments, business to person payments, person to government payments, government to person payments and person to person payments.

2.2. 8 E-commerce:
E-commerce is emerging day by day as example bikroy.com, ajkerdeal.com, akhoni.com, punoh.com become the popular market place for e sell and buy. Not only that those sites also the highest classified advertisement and received 400, 000 free advertisements over the last one year and half and has become the highest visited classified advertisement sites in Bangladesh. The websites provides a simple, safe, and fast buying and selling experience for the millions of Internet users in the country. Free classified advertising is also regarded as one of the most powerful tools for online advertisements over the Internet. Entrepreneurs in Bangladesh can also promote their business free of cost at ecommerce sites in Bangladesh.

2.2.9 Expo & Exhibition:

The number of Expo and Fair were planned to be held round the year in different place of the country including Dhaka. The industry body BCS, BASIS, CTO forum, ISPAB, and other were have their Calenders of events round the year. But the unstable political situations and others movements were the obstacle to arrange such kind of event. There were a very few programs were took place in the early quarter of the year.

2.2.10 International Achievements & local addressing:

Mustafa Jabbar, President of Bangladesh Computer Samity has received ASOCIO special contribution Award for his contribution in the ICT industry particularly in Bangladesh and the Asia Pacific region. It should mentioned that Mustafa Jabbar has been working in the IT sector since 1987 K. Mustafa Jabbar is the registered member of Bangladesh Computer Society association from the time of its registration in 1992. He is the present president of the BCS.

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Before that holds different position of EC for 3 times. In addition he is the architect of Bijoy keyboard and software. Global Women Inventors & Innovators Network (GWIIN) has presented Luna Shamsuddoha, Chairman, Dohatec New Media and President Bangladesh Women in Technology with the Honorary Special Recognition Award at the 4th Bi-Annual International European Women Inventors & Innovators Network Exhibition, Conference & Awards on 28 November 2013 in Stockholm, Sweden. This year Nafis bin Zafar the first Bangladeshi to achieve OSCAR has visit Bangladesh. He achieved this award for his outstanding performance to branding Bangladesh in the OSCAR. Different programs has been arranged on his honor. Bangladeshi software engineer bags Oscar Award in the year 2007 for the animation of the Hollywood movie Pirates of the Caribbean: At Worlds End. He achieved Scientific and Engineering Awards, for the development of the fluid-simulation system by generating water, smoke and explosion with the help of computer. Conclusion Achievements encourage, Experience enhance the productivity. Constructive criticism help to be right and team work and inter industrial relationship helps to achieve more. I do believe with the learning and experience and achievements we did have in 2013 will encourage us to move forward in 2014.

3. Chapter Three: Overview of the Company:

3.1 Introduction

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BASE Technologies is envisioned to be a leader in the IT and professional services industry. Our goal is to ensure the efficient implementation of IT in business operations, focusing on core competencies and achieving business optimizations such as increased agility, innovation and top-line growth, resulting in overall increased profitability. Our service offerings include cloud based computing solutions, system design and integration, IT and business process outsourcing, applications software development and platform creation, cyber security, Web and application hosting, mission support, technical services and management consulting.

3.2 MISSION
BASE is a people driven company dedicated towards delivering the highest standard of services and solutions based on innovative applications of technology. Exceed customers' expectations regarding quality, responsiveness and efficiency; within the budget and schedule.

3.3 VISION
To maintain the highest standards of professional integrity and ethical behavior. Employ people of exceptional creativity, expertise, and determination; who work closely with one another and with our customers. Pursue technical growth and market diversification to increase value for our customers and opportunity for our organization. Foster a working environment that encourages technical objectivity, professional and financial growth; coupled with entrepreneurial freedom.

3.4 VALUES
Accountability We are accountable for all our actions. Integrity Ethics and integrity are foundational for us. Respect We respect the attributes that make each individual unique. We look for the best in everyone and in turn, enrich ourselves. Responsibility

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We take our commitments seriously. We will meet or surpass our obligations to our stakeholders.

3.5 Corporate History

BASE Technologies is a rapidly developing venture of BASE Group. We have inherited a heritage of 36 years of business excellence, vouchsafed by the solid reputation in the hearts of our clients, partners and other stakeholders. We build upon that lineage and venture into our existing and upcoming concerns, successfully breaking new grounds in more diversified areas. Today, the dynamic growth of the group is hallmarked in nine large scale profitable business entities. We at BASE are proud of our reputation for excellence, the successful track records in diversified areas with an approximate annual export of $80M of Global & $70M of domestic turnover in 2012 and over 8,000 employee base. BASE as a group is a successful presence in many sectors like Textile & RMG, Offset Paper Manufacturing, Oil Refinery & CNG Distribution BASE Technologies initiated in 2012 with a vision to deliver state of the art technological services to the fast growing industrial sector of Bangladesh and to operate in high impact projects in public and private sectors. BASEs leadership remains committed to the fundamental tenets that have been responsible for the groups remarkable success superb customer service, employees having a real stake in their company, ethics, innovation, and technical competence. The Leaders of BASE Technologies have outstanding professional backgrounds in various fields of business and technology; ranging from consultancy, engineering, project management and controls both at the local and the international stage. The blend of business and technological knowledge enables the management, pragmatic insights on the specific skills and experience required to resource projects, as well as the importance of achieving results at the first go. BASE Group by the Numbers $80M+ of Global Export in 2012 $70 M+ of Domestic Turnover in 2012 36+ year track record of export and manufacturing excellence 8,000+ employees nationwide & internationally. Hong Kong, Singapore & UK Operations

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3 delivery centers 30+ international clients

3.6 Organogram:

Managing Director

Director

Director

G.M (Business Engagement) Business Engament Head of Business Engagment Account Manager IT &Telecommuni cation Division Solution Preslaes (Solution) Manager Specialst Specialst Technical Services Head of Technical Services Business Development Head of Business Development Specilast Supply Chain Management Accounts and Finance Sr. Manager Accounts and Finance Officer HR and Administration Professional Sr. Manager

Power Division

Fulfillment

Head of Power Solution Account Manager Pre Sales (Solution) Professional Technical Services (Power) Professional

Head of SCM

Professional

Officer

Professional

Specialist

Bidding Manager

Officer

Professional

Professional

Professional

3.7 Industry Focus:

By design, our solutions portfolio meets our clients most complex challenges. Whether its improving customer service, protecting information assets or achieving greater levels of innovation and growth, we bring business perspective, decades of experience and practical ingenuity to every engagement.

3.7.1 TELECOM
Telecom sector is one of the major user of IT & technologies to operate efficiently. Information technology is the very essence of today's telecommunications industry. Today, the challenge for telecoms is to balance the ever-increasing need for sophisticated IT with the need to keep IT costs reasonable. Considering the ever expanding reach of the telecommunication sector we as a SI find the scope to offer our state of the art solutions and services to ensure seamless services to the end users.

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3.7.2 BFSI
Banking & Financial Institute environment has become highly competitive today. To be able to survive and grow in the changing market environment BFSIs are going for the latest technologies, which is being perceived as an enabling resource that can help in developing learner and more flexible structure that can respond quickly to the dynamics of a fast changing market scenario. It is also viewed as an instrument of cost reduction and effective communication with people and institutions associated with the industry. This Industry is gradually adopting to the modern system based on automation and advanced technologies. With our expertise, experience, and solutions combined with our pro-active services we enable our clients to stay ahead in this fast paced environment.

3.7.3 Government and Defense:

The government has been proactively adopting to the modern utilization of IT and Tele communication. Now more than never this sector is focusing on automation of process and adaptation of High tech solutions to enhance the operational capability. This is an initiative to increase connectivity to the masses, simplify management of local resources and facilitate transparency.

3.7.4 SMB:
Small and Medium Businesses (SMBs) are the pivotal role player in the growth of the economy. Due to their business scale and lack of awareness, the adaptation of ICT is slow but surely increasing. Due to the vast number of SMBs We see this as a prominent industry to develop.

3.7.5 Enterprise:
With the ever changing demands of the industry, the enterprises are resorting to efficient means to operate to achieve increased productivity and reduce production cost. Demand of IT and Business Automation support is ever increasing. With our vast services & solution portfolio we are the ideal technology partner to help the enterprise reach their goal.

3.8 Service Focus:

Enterprises today need insight into processes and results that will drive the right decisions to deliver sustainable business performance. Business leaders, who master the process to capture, store and translate enterprise wide data into actionable business insights, will continue to outperform competition. Keeping that

3.8.1 Business Process Automation

BPA details how a business operates by analyzing the roles of personnel, areas of business and processes. Business Process Automation goes one step further by automating various aspects of those roles, areas and processes to ensure consistent and repeatable performance. Our BPA Solutions help your organization focus on acquiring, storing and utilizing knowledge for such things as problem solving, dynamic learning, strategic planning and decision-making. As well, it protects intellectual assets from decay, adding to an organization's overall intelligence and providing increased flexibility. BPA has the greatest economic impact in situations where:

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Processes are currently managed via paper forms that are physically moved around the organization Processes are currently managed via paper forms that are physically moved around the organization Multiple employees or teams of employees are collaborating on a single document or unit of work

Approval steps are numerous and business critical Managed Services: Todays IT environment is getting more complex and critical. Our expertise in process, platform, people and partners, helps organizations become real business enablers. We offer solution for organizations that need comprehensive IT support, that either dont have the time, skill-set or simply just dont want the burden of managing an IT person, department, or in some situations an entire IT division and make it easier than ever for you to understand, budget, and manage your monthly IT requirements. Besides offering as many plans as required, our solutions include expert level advisory services, training, consulting, break-fix and everything that a large companys IT department would.

3.8.2 Maintenance Services

While computer technologies have simplified our lives and streamlined our businesses, the systems themselves can be a challenge. Our Maintenance Service presents 24x7 support service for any scale businesses from server, storage, data centre, contact centre, network security, IP Phones to enterprise applications. We offer scalable maintenance service based on business demand, freeing you from staffing, bandwidth, power and space constraints and we manage the evolving complexities of technology. Managed IT provides you with a team of experts in multiple knowledge areas, enabling you to access the latest IT solutions at a cost you can afford. Our maintenance services cover complete hardware coverage in warranty support, hardware replacements in post warranty support, OEM recommended upgrades. Our 24x7 service availability ensures your multivendor operating environment up and running at outmost efficiency.

3.8.3 Business Process Outsourcing

Independent of market vertical, we provide Business Process Outsourcing services from Contact Centre, Data Centre, Software, Billing Solution, ERP & ERP Modules, passive components & devices for IT & Telco industry. Aided by our superior infrastructure, business competencies, domain knowledge and expertise and a dedicated group of highly skilled and trained professionals, we are able to provide the best quality outsourcing services our clients require. In collaboration with our various partners, we offer

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effective solution that caters directly to your need with or without bulk solution as per your requirements

3.8.4 Training & Support

Technical training and on call support services play a key role in customer satisfaction and retention. We believe in a strong and stable relationship with the customer and therefore we prefer to invest in training our customers. We are offering managed service contracts to customers who prefer to concentrate on their core businesses instead of non core activities like running and maintaining their IT infrastructures, contact centers and networks at large. An updated inventory of stock and spares for the solutions we sell enables us to maintain desired levels of service agreements and support services to customers, specially telecoms and large enterprises. We maintain back to back spare and stock arrangements with our principals against all such agreements with customers.

3.9 Alliances:
BASE Technologies partners with top industry manufacturers to provide hardware that complements our high level of services. These product partners help us to offer you the best customer experience possible.

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3.10 Clients:
We dont just strive to provide our clients with service and solution but in-turn gain their satisfaction. We are dedicated to bring that feeling of joy & satisfaction in our clients faces which YOU have after YOUR favorite purchase. BASE has and is constantly working with small to large enterprise, Govt. & Defense to Small & Medium Businesses (SMB) with a varied solution range.

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3.11 Solutions:
3.11.1 Networking
Routing

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Rapidly growing needs for networking in the Internet and in intranets make network management increasingly important in todays world. Efficient routing of packets is a prerequisite for wide deployment of network-enabled devices, especially mobile and distributed computing environments. Current approaches to this problem have been partially successful, but are liable to breakdown under heavy load. Learning techniques involving Artificial Intelligence to shape network traffic and predict network congestion problems before they start affecting the performance of services. Our routing models resolve various optimization and ill-defined problems . Wireless Wireless connectivity is very common nowadays and its growing demand for anytime, anywhere connectivity has expanded to the use of personal mobile devices such as smart-phone, laptops, tablets etc. Along with traditional wireless connectivity solutions, i.e. wireless access points, 3G & WiMAX modem, MiFi router etc. we also offer BYOD - Bring Your Own Device that allows various wireless connectable devices to access the office network from their own devices along with conventional wireless network Network Security We understand where your business is in the security lifecycle, that allows us to prepare a solution to ensure your network is secure. We benefit security audits/assessments to identify vulnerabilities both from external internal in your IT network before they are compromised. With the ever-growing increase in IT security breaches, this is now more important than ever. Switching Switching and routing is the foundation for your network and should provide you with a business asset that can grow and adapt quickly and easily to keep up with your organization's changes. We can either build a new network or re-configure your existing network architecture to take advantage of additional built-in functionality you may not be using. This may involve 10Gb technology, Gigabit Ethernet and VLAN segregation. If you have more than one site, we can design and implement a secure VPN solution so that real-time information is available to all locations. With our switching design, you can minimize bottlenecks and maximize data throughput, enabling your users to be more productive.

3.11.2 Data Centre & Virtualization

Data Centre

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BASE Technologies provide end to end data centre solution that delivers unmatched value and improved customer experience. Our solutions utilize world class OEM leaders like HP, Dell, Microsoft, Oracle, Cisco, Juniper that suffice customer's current and future functional requirements and deliver maximum up-time along with higher ROI. Virtualization Installing operating systems, storage devices or network resources virtually instead of installing it separately in different computers at different locations is costly and inefficient. Our technology aid to the IT department is virtualization, because of its perceived ability to address many issues facing IT management reducing costs, enabling rapid deployment and improving system availability. We offer Network Virtualization, Backup Virtualization, Server Virtualization, Storage Virtualization, Server Consolidation and Infrastructure Optimization

3.11.3 Storage
Our storage capability varies in a wide range depending on your need for your data centre. No matter the vertical and the scale of your business, our storage solution ensure that your business is backed up for life. Some of our key storages are Disk Backup Systems: Virtual Library Systems, D2D Backup, Removable Discs Disk Storage Systems: Enterprise SAN and NAS Tape Drives and Blades: LTO, DAT, Simple and fully Automated Tape Libraries Back-up and Archival Solutions Virtualized and Unified Storage Solutions Disaster Recovery and Business Continuity Solutions

3.11.4 Platform
Just as we provide complete data centre solution, we also provide platform for your data centre devices relieving you from multi vendor purchase hassle. Some of our platforms are but not limited to, Server (Tower, Rack mount, Blade),

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Enterprise computing and Peripherals. Unified Communication IP Telephony

When it comes to costs savings, productivity gains, improved flexibility, increased agility and responsiveness of communication, nothing goes above IP Telephony. By combining IT & Communication Systems and pushing calls over Internet, voice communication costs are reduced and communication platforms are streamlined. Our open standard, self migration and XML application service oriented and recommended architectural approach is easy to manage from a single administrative view and simplifies the communication experience.

3.11.5 Contact Centre

Our strategic partnership with the leading contact center technology OEMs, we offer best-in-industry solutions. With our joint effort, our customers experience world class contact centre services whether it is a small establishment or a large business entity. Some key services are Inbound/Outbound Voice, IVR, CRM, Integration, Multimedia Management, Quality/Compliance Solutions, Back Office Automation, Work Force Optimization solutions and Reporting & Analytics.

3.11.6 Unified Communication

Our Audio & Video conferencing solution, let it be a simple chat between two meeting rooms in the same office or clients counterpart in various geographical location bridges communication between disparate business units & enhance productivity and deliver a competitive advantage. No matter the vertical, our AV solutions offer Audio visual integration for meeting rooms, indoor and outdoor areas, training rooms, boardrooms, war rooms, information sharing display, user and guest entertainment, video conferencing rooms, tele-presence and control rooms, network, end user management, network and end point monitoring and call scheduling and launching

3.11.7 IP Surveillance
Your business investment and its infrastructure is at high risk without proper security, safety & Surveillance. Our IP Surveillance offers latest video transmission and compression technologies at high resolution, optimizes live viewing of camera feeds, control of cameras and recording/playback of cameras onto multiple workstations, notifies tampering of cameras, tampering of recorded videos/images and unauthorized playback of recorded videos/images.

3.11.8 Battery
Efficient battery monitoring and controlled charging is key to stable operation. So, we endow with,

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The Valve Regulated Lead Acid (VRLA) AGM (Absorbed Glass Mats) battery The Valve Regulated Lead Acid (VRLA) GEL battery Lithium battery

Our AGM battery has a low internal resistance, low self charge rate, enabling faster recharge and longer shelf life. Our AGM battery is ideal for use in applications where recharge improved vibration resistance is required. VRLA GEL battery are being widely used in the Telco industry both locally and internationally. Key features of our VRLA GEL Battery are reduced evaporation; greater resistance to extreme temperatures, shock, and vibration. To support longer life cycle we recommend Lithium battery, which has a high energy density and is perfect for cyclic applications. It minimizes space consumption and offers lower TCO with 3 times as many charging cycles (2000 full cycles). Drastically reducing operational and management hassle for clients.

3.11.9 Rectifier
The combination of cost-effective design, high power density and reliability makes our rectifiers that truly stands out and provides unparalleled network availability. Also, advanced energy saving functionality, extended operating temperature range and High reliability-protection against loss of Neutral and AC overvoltage. Can be used in various verticals like Wireless, fiber and fixed line communication, broadband and network access.

3.11.10 UPS (Uninterruptible power supply)

Our UPS covers from Line Interactive to On Line, ranging in various power outputs, 1 1000 kVA that caters various verticals such as Data Centre, Contact Centre, Security, Server, Banking, Automation, Small & Medium office and home. With fully redundant design and configuration, high input and output power factors, excellent power performance and efficiency of our UPS also supports seamless operation at low level of TCO and easy maintenance.

3.11.11 IVS (intelligent Ventilation System)

Controlling temperature for the equipment's in the IT and telecom sector is a vital environment parameter along with humidity and dust density. Due to the need for cost optimization IVS is becoming more & more popular in todays Telco or IT industry. Our IVS has the advantage that a large amount of ambient air can be filtered / exchanged, giving very high cooling performance with low power consumption.

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Key features of our IVS are, High cooling performance with while maintaining the Internal Environmental Temperature, Dust and Humidity. Low Power Consumption. Washable polyester filter and washable polyester filter. High Dust-Holding Capacity Cooling Fan and Digital Controller

3.11.12 Billing Solution

Our Customer Care & Billing system is a truly converged billing and CRM system. It is developed for Next Generation Telecom/Utility Applications. One platform for Prepaid Calling Card, Retail & Corporate Services, and Whole Sale Interconnect billing. It offers all Usage Based (Voice, Data, Video, SMS, Content etc) and Fixed & Rental Based (installation, support, maintenance, equipment, security services, web hosting, collocation etc) Services. Able to Charge Any kind of Subscriber (consumer, corporate etc.) for Any kind of Service (Voice, Data, SMS/GPRS. Our Billing Solution says it all just by itself. With superior design even at a very competitive price, the quality shall be maintained at the highest level.

4. Chapter Four: Methodology, Findings & Discussion

4.1 METHODOLOGY
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The study is conducted in a systematic procedure starting from selection of the topic to final report preparation. The integral part was to identify and collect data; they were classified, analyzed, interpreted and presented in a systematic manner to find the vital points. The overall process of methodology followed in the study is explained further.

4.2 Selection of the topic:

I chose to work on this topic because It is a new concept in Bangladesh & and very few companies has a Business Development Department. Before the topic is selected it was thoroughly analyzed so that, a well-organized internship report can be prepared.

4.3 Sources of Information

Primary Sources:
Primary Data was derived from the practical deskwork. Moreover, the survey also helped me to get information directly from the employees.

Secondary Sources: Internal sources- Different documents provided by concerned officers and different
circulars, manuals and files of the organization.

External source- Different websites related to the telecom sector and online resources.
Collection of Data: Conducting personal interviews of the key employees of the organization helped me to collect primary data. The interviews helped me in both deriving the information and also explaining the role of Business Development Department in the organization. Secondary data was collected from the website and the company profile.

4.4 Findings:
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Role of Business Development Department:

Business development is being practiced by the almost all the major companies. It is now being adopted by the small business too as they also look forward to grow. Business expansion needs a set of skills and different approaches. There no single business strategy that could fit every business. Therefore, every firm or organization needs to work hard, identify its requirements and then work on them. There are a lot of functions which a business development department or a business development teams needs perform. Some common functions of business expansion department are as follows:

Thinking of new ideas

The very first function of a business growth team or department is to think of new ways of doing business. They should either come with a new idea or they should bring improvement in the existing processes. This function of business development department brings continuous improvement in the business process and techniques.

Gather capital
The main responsibility of gathering funds is on the finance department of any organization but the business growth department needs to play an important role in this regard. They need to gather the resources from which they can take up capital to enhance the business.

Managing relationships
Managing relationships is one of the most important duties of the business development department. They need to manage the relationships with the existing clients whereas build relations with the new clients. In today's business world it is difficult to find a reliable and loyal client. And it is even more difficult to retain them. Therefore, a business development manager or the business development team manages the relations with the clients. Tries to identify their problems and report to the company so that the problems could be solved. In other words they are the one to make sure that the client is getting the maximum satisfaction or not.

Building joint ventures

At times certain situations occur when a single business cannot handle a project and it needs the help of another business to run the project successfully. In such situations business enter into joint venture contracts and start join venture projects. There are a lot of examples in the business world where two major organizations start a single project. The business growth department of the organization is liable to find the most reliable business partners and maintain good long-term relations with them too.

Fulfilling commitments
Fulfilling the commitments is the key to business development. One of the responsibilities of the business development department is that they must fulfill the commitments made by the clients. They must communicate with the other departments of the organization effectively and represent their organization in front of the business clients. They must be true and honest with the clients and they must make it sure that the commitments are being fulfilled.

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4.5 My Contribution towards the Organization.

Contacting with customers & partners Offering Companys services & solutions Participating in Negotiations Maintaining relationships & follow-up with customers Representing the company in Association Meetings Contacting & meeting with IGWs Exploring products & solutions of all the Participants in CommunicAsia 2013 Preparing a list of participants with their products, solutions & contact information Scheduling meetings & maintaining correspondence via emails & phone calls Preparing Business plans Analyzing, reviewing & drafting Business Contracts Exploring solutions for the customer Preparing Presentations for customers & suppliers. Developing Project Management Templates

4.6 Acquired skills

Scheduling Meetings Negotiation with suppliers & customers. Email correspondence Analyzing, reviewing & drafting Business Contracts Understanding business process Preparing formal presentations Team Work Meeting deadlines Overall Idea about Telecommunication Industry

4.7 My Recommendations for improvements:

Establishing & implementing Project & Task Management Setting Periodic Goals, objectives, targets & formulate strategies for achieving them Establishing efficient reporting system Organizing weekly in house training programs Establishing & Maintaining Employee Evaluation system.

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Chapter Five: Conclusion & Recommendations

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