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Program Communication Management

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Ashi Sharma
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66 views

Program Communication Management

hgyftyfytvhjblknl

Uploaded by

Ashi Sharma
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Chapter 10 Program Communication Management

Mahindra Satyam 2009

Communication Management
Ensuring timely and appropriate

Generation Collection Distribution Storage Retreival Disposition

of program information

P Program Communication C i ti Management M t Processes P Plan Communications Distribute Information Report Program Performance
Mahindra Satyam 2009

G Group P E M&C
2

10.1 Plan Communications


Determining the information and communication needs of all stakeholders

Who needs what When they need it How it will be given to them By whom

Mahindra Satyam 2009 3

Plan Communications
Tools and Techniques Program P management information systems Communications requirements analysis Communication Comm nication methods

Inputs
Program charter Program management plan Governance plan Program stakeholder management plan Organizational communications strategy Program scope statement Program WBS Communication requirements Stakeholder register Program master requirements

Outputs Program P communications management plan Communications log g Communications strategy

Mahindra Satyam 2009 4

Plan Communications Data Flow Diagram

Mahindra Satyam 2009 5

Communications Management Plan


Stakeholder communication requirments Information to be communicated Responsibility Recipients Communication methods or technology Frequency E Escalation l ti process f for i issue resolution l ti Glossary p g this p plan Process for updating

Mahindra Satyam 2009 6

10.2 Distribute information


Providing timely and accurate information to program stakeholders in planned formats and media Stakeholders include clients, sponsors and component managers This includes:

Status information (progress, cost, risk, etc.) Change requests B d t Budgetary i information f ti Public announcements Filings g for legal g requirements q

Mahindra Satyam 2009 7

Distribute information
Tools and Techniques Communication skills Information gathering and retrieval systems Information distribution methods Lessons learned database

Inputs Program communication management plan Communications messages Stakeholder register Change request log Governance decisions Component charter Program master schedule Program WBS Communication log Communications strategy
Mahindra Satyam 2009

Outputs Program performance reports Lessons learned updates Program communication management plan updates d t Communication log updates
8

Distribute information Data Flow Diagram

Mahindra Satyam 2009 9

Information Distribution Methods

Meetings, hard copy documents, common folders or databases Electronic communication and conferencing tools Electronic program management tools Informal communication

Mahindra Satyam 2009 10

10.3 Report Program Performance


Consolidating performance data to provide stakeholders with information about how resources and being used to deliver program benefits Includes project and non-project activities

Mahindra Satyam 2009 11

Report Program Performance


Tools and Techniques Information presentation tools Status gathering and compilation Status review meetings Time reporting systems Cost reporting systems

Inputs
Program performance reports Program budget baseline Program management plan Program master schedule Go/no-go decisions Variance reports Performance measurements Approved change requests Program risk register Program issues register Benefits realization plan Forecasts
Mahindra Satyam 2009

Outputs Program performance reports Program forecasts Communications messages Benefits realization report

12

Report Program Performance Data Flow Diagram

Mahindra Satyam 2009 13

Status Gathering and Compilation

Program records Program reports Program presentations Feedback from stakeholders Stakeholder notifications

Mahindra Satyam 2009 14

Questions?

Mahindra Satyam 2009 15

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