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Questionnaire: Respondents Profile

This document is a questionnaire for a research project on customer satisfaction with Big Bazaar and Easyday in Agra. It asks for the respondent's profile information like gender, age, education, and contact details. It then asks questions about shopping frequency, product categories purchased, promotional schemes, importance of attributes for purchase decisions, and level of satisfaction with aspects of the stores like pricing, quality, service, and overall shopping experience. The goal is to collect data to analyze customer satisfaction with the two retail outlets for an academic study.

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Karan Verma
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62 views

Questionnaire: Respondents Profile

This document is a questionnaire for a research project on customer satisfaction with Big Bazaar and Easyday in Agra. It asks for the respondent's profile information like gender, age, education, and contact details. It then asks questions about shopping frequency, product categories purchased, promotional schemes, importance of attributes for purchase decisions, and level of satisfaction with aspects of the stores like pricing, quality, service, and overall shopping experience. The goal is to collect data to analyze customer satisfaction with the two retail outlets for an academic study.

Uploaded by

Karan Verma
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Questionnaire
Dear Sir/Madam
I Karan Verma student of DAYALBAGH EDUCATIONAL INSTITUTE(DEEMED
UNIVERSITY),presently pursuing a research project entitle CUSTOMER
SATISTFACTION WITH REFERENCE TO BIGBAZAAR & EASYDAY IN AGRA.I
request you to kindly fill the questionnaire elo! and assure you that the data generated shall
e used only for academic purpose. "hate#er information collected !ill e kept confidential.
RESPONDENTS PROFILE
NOTE: TICK YOUR RESPONSES FOR THE FOLLOWING
QUESTIONS
Q! W"#$" #% &'() *)+,+))+- *./$+ 0' %"'*1
$a% &ig &a'aar $ % $% (asyday $ %
$c% Kirana Store $ % $d% )ther$please specify%*****
R+/%'21
$a% +o! price $ ) $% ,uality $ %
$c% -ange $ % $d% .eary $ %

1. Name:________________________________________
2. Gender:
(a) Male (b) Female
3. Age:
(a) Below 20 Years (b) 20-30 Years
(c) 30-0 Years (d) Abo!e 0 Years
". #$al%&%ca'%on:
(a) () 'o *%g+ ,c+ool (b) -n'ermed%a'e Grad$a'e
(c) .os' Grad$a'e (d) .ro&ess%onal
(e) /'+er (.lease ,)ec%&0):_______________________________________
. Address:___________________________________________________
1. 2-ma%l address(%& an0):________________________________________
3 .4on'ac' N$mber:____________________________________________

(+) )ther$please specify%**********************************

Q3 H'4 ,)+5(+20.& -' &'( 6#%#01
$a% )nce in a !eek $ % $% /!ice in a !eek $ %
$c% )nce in a month $ % $d% Depending on the need $ %
Q7 W"/0 "/6+ &'( %"'**+- 8'%0.& ,)'8 0"#% *./$+1
$a% 0rocery $ % $% 1ome appliances $ %

$c% 2pparel $ % $d% 3urniture $ %
$e% )ther $please specify%*************************************
Q9 H'4 -#- &'( $'8+ 0' :2'4 /;'(0 0"+ %$"+8+% & ',,+)%1
$a% "ord of mouth $ % $% 4atalogue $ %
$c% +ocal .e!spaper $ % $d% )utdoor 2d#ertising $ %
NOTE: CIRLE YOUR RESPONSES FOR THE FOLLOWING QUESTIONS
Q< P.+/%+ #2-#$/0+ 0"+ +=0+20 0' 4"#$" &'( />)++ ') -#%/>)++ 4#0" 0"+
,'..'4#2> (0#.#0& /%*+$0% ', ')>/2#?+- R+0/#. O(0.+0%@
Strongly
2gree
Strongly
Disagree
$a% 2 place to shop 5 6 7 8 9
$% 2 place to sociali'e 5 6 7 8 9
$c% 2 place to (njoy 5 6 7 8 9
$d% 2 place to e:perience 5 6 7 8 9
Page 2

QA W"#$" %0')+ -' &'( 0"#2: ',,+)% ;+00+) *)'8'0#'2/. %$"+8+%1
$a% 4ash Discount &ig &a'aar (asy day
$% +ucky Dra! Scheme &ig &a'aar (asy day
$c% 3ree 0ift Scheme &ig &a'aar (asy day
$d% 3inancing 3acility &ig &a'aar (asy day
$e% 0uarantee / "arranty &ig &a'aar (asy day
QB K#2-.& #2-#$/0+ 0"+ #8*')0/2$+ ', +/$" ', 0"+ ,'..'4#2> 4"#.+
8/:#2> / *()$"/%+ -+$#%#'2@
Most
Important
Most
;nimportant
$a% ,uality 5 6 7 8 9
$% "ide <roduct
2ssortment
5 6 7 8 9
$c% 3i:ed <rice 5 6 7 8 9
$d% <resence of
International &rands
5 6 7 8 9
$e% Discounts 5 6 7 8 9
$f% <ackaging 5 6 7 8 9
$g% 2d#ertisement 5 6 7 8 9
$h% Display of <roducts 5 6 7 8 9
$i% 2mience 5 6 7 8 9
$j% Value for Money 5 6 7 8 9
$k% Socio (conomic Status 5 6 7 8 9
Page 3

NOTE:TICK YOUR RESPONSES
QC W"#$" %0')+ -' &'( 0"#2: "/% 0"+ ,'..'4#2> /00)#;(0+%1

1ighly
Satisfie
d
Satisfie
d
.either
Satisfied
.or
dissatisfie
d
Dissatisfied 1ighly
Dissatisfied
$a% <ricing
policy
$% <roduct
,uality
$c% Ser#ice
,uality
$d% Staff
&eha#iour
$e% Staff
Kno!ledge
$f% 2mience
$g% (ase of
Shopping
$h% )#erall
Shopping
Page "

Page

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