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How To Submit A Complaint: The CFPB Accepts Complaints About

The document summarizes the complaint submission process and purpose of the Consumer Financial Protection Bureau (CFPB). The CFPB accepts complaints regarding various financial products and services, and refers consumers to other agencies when appropriate. It works to make financial markets fair for consumers by empowering them, fostering transparency, and prohibiting unfair practices. The complaint process involves submitting details, the company responding, consumer feedback, investigation if needed, and using data to regulate companies and enforce laws.

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Ffsc Fort Worth
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125 views2 pages

How To Submit A Complaint: The CFPB Accepts Complaints About

The document summarizes the complaint submission process and purpose of the Consumer Financial Protection Bureau (CFPB). The CFPB accepts complaints regarding various financial products and services, and refers consumers to other agencies when appropriate. It works to make financial markets fair for consumers by empowering them, fostering transparency, and prohibiting unfair practices. The complaint process involves submitting details, the company responding, consumer feedback, investigation if needed, and using data to regulate companies and enforce laws.

Uploaded by

Ffsc Fort Worth
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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consumerfnance.

gov
The CFPB accepts
complaints about
Bank accounts or services
Credit cards
Credit reporting
Money transfers
Mortgages
Student loans
Vehicle or consumer loans

Have a complaint about a
product or service not on this list?
Call toll free 855-411-CFPB (2372), or
TTY/TDD 855-729-CFPB (2372), and well
answer your questions and refer you to
other resources that may help.
How to submit
a complaint

The CFPB accepts complaints
about consumer fnancial products
and services
About the CFPB
The CFPB is focused on making consumer
fnancial markets work for families by
empowering consumers to take more control
over their fnancial lives. We are working to
foster a marketplace:
Where customers can see prices and risks
up front and where they can easily make
product comparisons.
In which no one can build a business
model around unfair, deceptive, or abusive
practices.
That works for American consumers,
responsible providers, and the economy as
a whole.
Complaint submitted
You submit a complaint about an issue
you have with a company about a
consumer fnancial product or service.
You will receive email updates and
can log in to track the status of your
complaint.
Review and route
Well forward your complaint to the
company and work to get a response
from them. If we fnd that another
government agency would be better
able to assist, we will forward your
complaint to them and let you know.
Company response
The company will review your complaint,
communicate with you as needed, and
report back about the steps taken or that
will be taken on the issue you identify in
your complaint.

Online
consumerfnance.gov/complaint

By phone
855-411-CFPB (2372);
TTY/TDD 855-729-CFPB (2372)

Hours of operation
8 a.m. to 8 p.m. Eastern Time,
Monday through Friday

By fax
855-237-2392

By mail
Consumer Financial Protection Bureau
P.O. Box 4503,
Iowa City, IA 52244
Consumer review
We will let you know when the company
responds. You can review that response
and give us feedback.
Review and investigate
Complaint data is shared with state
and federal law enforcement agencies.
Complaints tell us about business
practices that may pose risks to
consumers. If we need more information,
well reach out and let you know.
Analyze and report
Complaints help with our work to
supervise companies, enforce federal
consumer fnancial laws, and write better
rules and regulations. We also report to
Congress about the complaints we receive
and post some consumer complaint data.
Once you submit a
complaint
How to submit a
complaint

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