Internship Programme

training program

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Ravi Pratap Singh Tomar

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Internship Programme

training program

Uploaded by

Ravi Pratap Singh Tomar

We take content rights seriously. If you suspect this is your content, claim it here.

Available Formats

Download as DOCX, PDF, TXT or read online on Scribd

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(Internship Program)

Weekly Status Report

For week ending 03/05/2014

1 | P a g e

SBH Manager: Mr Ajay Bara

Mentor : Aparna Bhan / Ratimbara

Intern Student : Ravi Pratap Singh Tomar (P301413CMG342)

Milestones
Planned
Dates

Actual Dates
Learnings What did I do differently
Introduction to GBO, CSM,
TBO, Account managers and
Retail Team and to know
Branch layout.

24/04/2014

24
th
and 25
th
Apr
2014
Organization setup
at branch, channel
of communications.
Drawn branch layout, and
suggested the (process) risk
mitigation and space utilization
plans.
Understanding of back end
case lodging (TBO) Team
Operations.
25/04/2014 25/04/2014
Operations process
(entry to case
lodging) and
documentations.
Identified the
various tools being
used such as
Omniflow, iView
and process flow
between the branch
and GTSU.

Decided Letter of credits
and Bank Guarantees as
area of focus.
Understanding CSM
Operations.
26/04/2014 26/04/2014
Division of customer
base and most
frequent
transections at
various desks.
Understanding GBO
Operations.

28/04/2014

28 and 29
/04/2014
Operations
involving
customer
handling for
account
maintenance
and RTGS/
NEFT and fund
transfer
Decided Escrow accounts
and fraud cases as area of
focus.

Understood the RBI
interventions and Legal /
Fradulent and Risk
exposure in various
process.
(Internship Program)
Weekly Status Report
For week ending 03/05/2014

2 | P a g e

procedures.
Learning BGs
29/04/2014

29/04/2014
Needs and types
of BGs, nature
of risks
associated and
margins of bank.
Fees charged and
Exposure analysis.
Milestones
Planned
Dates

Actual Dates
Learnings What did I do differently
Learning LCs and
enquiring Legal/Fraud
cases in Branch (As risk
exposer).

30/04/2014

30/04/2014
Needs and types
of LCs, nature of
risks associated
and margins to
bank
Fee and float generated by
bank and credit rating ,
exposure limit inquiry and
customer classification.
Learning May I Help
you and Teller
operations.

01/05/2014

01/05/2014
A.
Understanding
types of queries
and resolutions.
B. Teller
operations, cash
processing
system.
Non approval limits for teller
, Inventory reconciliation ,
Bill (Notes) Quality
assessments and clearings.
Account opening and
maintenance of CA/SA
products.

02/05/2014

02/05/2014
Types of
products and its
classifications,
basic features of
products. And
process
Learned and Identified
USPs which makes ICICI
products better and more
competitive.

(Internship Program)
Weekly Status Report
For week ending 03/05/2014

3 | P a g e

Accomplished this week from week 1 and 2 schedule:
Branch Book, Retail Liability business, CA SA products Completed
Account Opening CA/SA, KYC Norms and compliances. Completed
Fixed deposit, senior citizens, privilege, banking counters, wealth
management, and Invest and service desk.
Completed
Retail asses desk, Saturday learning, workshop. Completed
2. GBO : Cash Not
applicable
DD/ PO Issue Completed
RTGS / NEFT Completed
Transfer Completed
3. CMS Ops at branch To be
learned in
3
rd
week.
Corporate internet banking Partially
completed
Top 10 queries and resolution Partially
completed
Cheque Drop Box / Clearing and Collection Partially
completed

(Internship Program)
Weekly Status Report
For week ending 03/05/2014

4 | P a g e

Issues / Risks Identified

To be improved activities like an DD/ RTGS instruments handling during process and office
layout for GBO.
Signature on low / moderate risk but heavy volume transecting customer idemtification.
Generating online Debit card / Credit card / cheque book request register.