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Fundamental Techniques in Handling People

This document provides 30 techniques for effectively handling people, making people like you, winning people over to your way of thinking, and leading people without causing offense. Some key techniques include giving sincere appreciation, becoming genuinely interested in others, remembering names, being a good listener, avoiding arguments, admitting when you're wrong, appealing to nobler motives, praising improvements, and showing people how to benefit from your suggestions. The overall guidance is to focus on others, make them feel important, and help them feel the ideas are their own.

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Nikola Шекер Georgievski
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46 views

Fundamental Techniques in Handling People

This document provides 30 techniques for effectively handling people, making people like you, winning people over to your way of thinking, and leading people without causing offense. Some key techniques include giving sincere appreciation, becoming genuinely interested in others, remembering names, being a good listener, avoiding arguments, admitting when you're wrong, appealing to nobler motives, praising improvements, and showing people how to benefit from your suggestions. The overall guidance is to focus on others, make them feel important, and help them feel the ideas are their own.

Uploaded by

Nikola Шекер Georgievski
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Fundamental Techniques in Handling

People

1. Dont criticize, condemn (), or
complain.
2. Give honest and sincere appreciation
a. Dont just tell someone something small like Youre doing great or
Looking good!, but tell them HOW theyre doing great, or what
about them looks good, etc
3. Arouse (predizvikaj) in the other person an
eager want.
a. Convince this person of how something can benefit them

Ways to Make People Like You

4. Become genuinely interested in other people
a. Say Hello to people in a way that shows you are pleased to talk with
them.
5. Smile
a. Sincere
6. Remember that a persons name is to that
person the sweetest and most important
sound in any language.
7. Be a good listener. Encourage others to talk
about themselves.
a. Be interested. Ask questions that people will enjoy answering.
Encourage them to talk about themselves and their
accomplishments.
8. Talk in terms of the other persons interests
9. Make the other person feel important and
do it sincerely
a. If you want to be appreciated, feel important, worthwhile, give that
feeling to others first.

How to Win People to Your Way of Thinking

10. The only way to get the best of an
argument is to avoid it.
a. Look for areas of agreement.
11. Show respect for the other persons
opinions. Never say youre wrong.
a. Well, now, look, I thought otherwise, but I may be wrong. I frequently
am. And if I am wrong, I want to be put right. Lets examine the facts
b. Respect others opinions
12. If you are wrong, admit it quickly and
emphatically.
13. Begin in a friendly way.
14. Get the other person saying Yes, Yes
immediately.
a. Cold reading
15. Let the other person do a great deal of
the talking
a. Listen to their accomplishments. Dont boast about your own.
Mention your achievements only when asked.
16. Let the other person feel that the idea is
his or hers
a. Ask for their ideas or advice about something
17. Try honestly to see things from the other
persons point of view.
a. Remember to not condemn someone for being wrong, even if they
are DEAD wrong. The wise try to understand why this person would
say something like that.
18. Be sympathetic with the other persons
ideas and desires.
a. I dont blame you one iota for feeling as you do. If I were you I
would undoubtedly feel just as you do.
b. Three-fourths of the people you meet want sympathy. Give it to them
and they will love you.
19. Appeal to the nobler motives
a. Example: When John D. Rockefeller wanted newspaper
photographers to stop taking pictures of his children, he appealed to
nobler motives. He didnt say I dont want these pictures taken, but
instead, said You know how it is, boys. Youve got children
yourselves, some of you. And you know its not good for youngsters
to get too much publicity.
20. Dramatize your ideas
a. The truth has to be vivid, interesting, dramatic
21. Throw down a challenge
a. Youre right. You probably shouldnt take that class. Only smart
people can pass that class.

Be a Leader: How to Change People Without
Giving Offense or Arousing Resentment

22. Begin with praise and honest
appreciation
a. It is always more comfortable to hear something unpleasant about
ourselves after we have heard some praise about one of our good
points..
23. Call attention to peoples mistakes
indirectly.
a. Ive got to say bro, youre looking thick, solid, tight and if you work
your legs a bit harder people will def. think youre ripped
24. Talk about your own mistakes before
criticizing the other person
a. Admitting ones own mistakes even when one has corrected them
can help convince someone to change their behavior.
25. Ask questions instead of giving direct
orders
a. Example: DO THIS! versus You think itd be a good idea to try this
next time..?
26. Let the other person save face
a. I have no right to say or do anything that diminishes a man in his
own eyes. What matters is not what I think of him, but what he thinks
of himself. Hurting a man in his dignity is a crime. Antoine de
Saint-Exupery
27. Praise () the smallest
improvement and praise every improvement.
Be honest in your approval and big in your
praise.
a. Give specific praise. Not just short flattery ().
28. Give the other person a fine reputation to
live up to.
a. The average person can be led easily if you have his or her respect
and if you show that you respect that person for some kind of ability.
b. If you want to improve a person in a certain characteristic, act as
though that particular characteristic were already one of his or her
outstanding characteristics.
29. Use encouragement. Make the fault seem
easy to correct.
a. Praise someones good points and minimize the persons faults. You
could say something like All it would take is a little _________ and
you could be great!
30. Make the other person happy about
doing the thing you suggest.
a. Know exactly what it is you want the other person to do.
b. Consider the benefits the person will receive from doing what you
suggest.
c. Match those benefits to the persons wants.
d. When you make a request, put it in a form that shows the other
person how they will benefit from it.

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