Saudi

Saudi
e
e

Government
Government
Program
Program
AliS.AlSoma
DirectorGeneral
[email protected]
2011 UN and Africa Public Service Forum
Dar es Salaam
United Republic of Tanzania
20-23 June 2011
Keyachievementsofthefirstphase
Keyachievementsofthefirstphase
oftheSaudi
oftheSaudi
e
e

Governmentimplementation
Governmentimplementation
Journey
Journey
(2006
(2006

2010AD)
2010AD)
EstablishingtheeGovernmentNationalProgramYesser
SharedInfrastructure CoordinatedDecentralized
Approach
CommonStandardsand
Practices
UnifiedVisionandActionPlan
Providecommonapplicationssupportthe
improvementoftheeffectivenessandefficiency
ofgovernmentagencies.
Theexistenceofanambitiousvisionanda
catalysttoactivatetheinitiative;beclearand
specificgoalstoguideimplementationandfollow
up
Providearefinedlevelofgovernmentservices
forindividualsandbusinesses,and
governmentsectors
Buildinganinfrastructurewithhighreliability(data+
technical)whichcanprovidequalityservices
FirstActionPlan2006 2010AD
Definethegeneralframework:
Itsaunifiedframeworktoimplementegovernment.Itincludescross
governmentalspecificationsandpolicies,toenablecross
governmentalintegrationandfacilitateG2Gtransactionsanddata
sharing.
Rationale
Enableelectroniccross governmentalintegration.
Facilitatecross governmentaldatasharing.
Facilitatecross governmentaltransactions.
(YEFI)Components:
CoreDataStandards
TechnicalStandardsandPolicies
YEFIPortal
InteroperabilityStandardization(YEFI)
TheGovernance
TheGovernance
RegulatoryFrameworks:
ApprovalonITCriminalLaw
ADirectivetobuilddatabasefortransactionofgovernmentagencies
TheDecisiontoShiftfromConventionaltoElectronicMethods
GovernmentAgencies recommendationoncomposinganinternaleTransaction
committeeforeachofthem
ApprovaleTransactionslaw
AllocateafundtofinanceeGovernmentprojects
IssuanceoftheTelecommunicationsAct
ApprovaloneTransactionImplementationRules
RulesGoverningPrivateSectorParticipation
ApprovalonTheNationalInformationTechnologyPlan
e
e

GovernmentInfrastructure
GovernmentInfrastructure
SAUDIeGovernmentNationalPortal:
+ 700
eServices
99
Gov.Agency
Providers
450
Acts&Bylaws
SAUDIeGovernmentNationalPortal:
eGovernmentDataCenter:
GovernmentSecureNetworkGSN:
GovernmentServiceBus(GSB):
ManagetherelatedPKIpoliciesandprocedures.
Secureinformation
IntegratedSecuritySystemusedin:
UsersI.Dcertification
Protectingdata
DigitalSignature
Implementedandoperated
TheNationalCenterforDigitalCertification:
www.pki.gov.sa
TheSinglesignon(SSO)forEnterprisesandindividuals
isconsideredoneofthesignificantregulationsof
implantingtheeGovernmenttransactionsissued
withintheCabinet'sresolution.Suchregulations
providethateachindividualwithanaturalorvirtual
personalityshallhaveaunifiedreferencenumber
includedwithinallinformationsystems.Thesaid
unifiedreferencenumberwillbeabletofulfillall
requirementsofConcernedAgenciesrelatingtoe
GovernmentTransactionsandtheirapplications.
40
Offices
25000
Establishments
102
Employees
SingleSignOnSSO:
(SADAD)wasestablishedbytheSaudiArabian
MonetaryAgency(SAMA)tobethenationalElectronic
BillPresentmentandPayment(EBPP)serviceprovider
fortheKingdomofSaudiArabia(KSA).Thecore
mandateforSADADistofacilitateandstreamlinebill
paymenttransactionsofendconsumersthroughall
channelsoftheKingdomsBanks.SADADwaslaunched
onOctober3rd,2004.
CustomerspaybillsthroughSADADusingallthe
availablebankingchannels,andtheyare:
BankBranch
AutomaticTellerMachine(ATM)
OnlineBanking
PhoneBanking
ShortMessageService(SMS)
MobileBanking
57
Thenumberof
Governmentalbillers
throughSADAD
SADADPaymentSystem:
eChannels Status
Web Available
SMS Available
IVR Available
ContactCenter UnderStudying
Mobiles
Available
KIOSK UnderStudying
PublicServicesCenters UnderStudying
AvailableeChannelsInK.S.A:
Improvingthequalityofeservicesandportalsinitiative:
Developmentofamethodologyforassessingandscreening
services,egovernmentportals.
Applythemethodologyto5governmentpositionsinthefirstphase.
improve9governmentalportalsaccordingtoUnitedNationsbest
practicesandrecommendations
Preparationforapplyingthemethodologyon100governmentsites in
thesecondphase.
ChangeManagement
ChangeManagement
Assessthereadinessandmaturityofgovernmentagencies
eGovernment Transformation Strategic Plan Development
(EnterpriseArchitecture)
eGovernmentTransformationStrategicPlanDevelopment(Service
Architecture)
RFPDevelopment&Tendering
RFPResponseEvaluationandAward
Providingagencieswiththequalifiedemployees
TransformingKnowledge
LaunchingYCGServicesineGovernmentfield
19
Government
Agencies
YCGClients:
Capacitybuildingandskillsdevelopmentinthe
governmentsectors:
BasicskillsofComputerApplicationsandeTransaction FirstTrack
ChiefInformationOfficerProgram(CIO) SecondTrack
SpecializedCertificationsinIT&PMO ThirdTrack
ExecutiveEducationforgovernmentleaders FourthTrack
FutureExperts FifthTrack
N
e
w
N
e
w
BasicskillsofComputerApplicationsandeTransaction
Program
Traineesinthefirstphase~3000
Traineesinthesecondphase~7000
GovernmentStaffTraining:
BasicskillsofComputerApplicationsandeTransaction FirstTrack
Totalattendanceinthesecondworkshop32
Totalattendanceinthefirstworkshop34
ChiefInformationOfficerProject
ChiefInformationOfficerProgram(CIO) SecondTrack
GovernmentStaffTraining:
Conductatrainingcourseinprojectmanagementfor
governmentprojectmanagersincooperationwith
Oracle
SpecializedCertificationsinIT&PMO ThirdTrack
GovernmentStaffTraining:
Developatrainingplanformorethan30specialized
trainingcourses
Preparationtotrain20leadersfromgovernmentagenciesin
advancedleadershipandmanagement
ExecutiveEducationforgovernmentleaders FourthTrack
GovernmentStaffTraining:
N
e
w
FutureExperts FifthTrack
N
e
w
ItisaProgramdesignedtoaccommodatesomeofthenewgraduatesfrom
universitiesincomputerscienceandinformationsystemsandtrainthem
techniquesandspecificskillsforayearastraineeswiththepossibilitytobe
employedbyYESSER
EtrainingCaravans FirstProject
PublicTrainingandAwarenessinitiatives
DigitalCultureAndKnowledgepublicLectures
Second
Project
TrainingforAll
PublicTrainingandAwarenessinitiatives
FirstProject EtrainingCaravans
ThisprojectisimplementedbyMinistryofCommunicationsandIT
www.mcit.gov.sa
InitiativeObjectives
Introducinghowimportanttelecommunicationsandinformation
technologyinthesocietytothetargetedgroups.
PublicTrainingandAwarenessinitiatives
FirstProject EtrainingCaravans
Identifyingthemultipleusesofcommunicationsandinformationtechnology.
Conductingtrainingforthetargetedgroupstoequipthemwithbasicskillson
theuseofcomputersandtheinternet.
Provideappropriatetrainingenvironmenttolearnthebasicskillsonuseof
computerstopeopleintheareasthatlargeinstitutesandtrainingcentersare
notavailablein.
Facilitateaccesstogovernment&commercialservicesthroughintroducing
thegovernment&commercialelectronicservicesprojectsinthekingdom.
Toencouragepeopleinruralareas,villagesandhamletsonlearningtheuseof
computersandtheinternet,bygivingthembasicskillsinthisarea.
139
Lectures
13
Provinces
50.919
StudentsandPublic
Attendance
Promotetheimportanceoftheuseof
telecommunicationsandinformationtechnologyto
communitymembers(inalldifferentcategoriesand
levelsofeducation),withfocusonyouth,andraise
awarenessinthisarea.
InitiativeObjectives
PublicTrainingandAwarenessinitiatives
Second
Project
DisseminationOfDigitalCultureAnd
KnowledgeLectures:
http://www.mcit.gov.sa/arabic/initiatives/m2/
ThisprojectisimplementedbyMinistryofCommunicationsandIT
www.mcit.gov.sa
eGovernmentAwareness Advertisementcampaigns:
16workshopsforGov
Agencies
4trainingworkshops
3introductorylectures
@Universities
9national&International
Conferences
eGovernmentAwareness Events&Workshops:
The2
nd
eGovernmentNational
Conference
eGovernmentAwareness Publications:
~150Participants
6CategoriesincludingtheeParticipationfor
individuals.
18Winners
15 governmentagencieswinnersin5
categories
3 individualswinnersintheeParticipation
category
SaudieGovernmentAchievementAward2010:
E
E

GovernmentTransformation
GovernmentTransformation
indicators
indicators
levelsofachievementforallgovernmentagenciesinvolvedin
bothStagesofegovernmentTransformationin2010
LevelsofachievementforagenciesintheBuilding
) Stage(95agencies
9.47%
43.16%
33.68%
13.68%




64.41%
27.12%
8.47%
0.00%
0.00%



Levelsofachievementforagenciesinthe
) AvailabilityStage(59agencies
MeasuringTransformationofGovernmentAgencies
Trust
92% 92%

82%
78%

58%
66%

55%
46%

Awareness Usage Satisfaction
5000) ( GC
Sample
500) ( GB
Male&FemalesCitizensandResidencesbetween18 80
yearsold
Coverage
Customers satisfactionsurvey surveyresultsone
GovernmentcustomersatisfactionindicatorsinSaudiArabia:
Positivechangeindicators
Positivechangeindicators
MinistryofCivilServicelaunchesJadaraProgramfor
e Recruitment,recordingthosewhowantandare
willingtoberecruitedthroughitsnew"Jadara",a
recruitmentprogramformaleandfemalecitizensin
thepublicsector.
CivilService e Recruitment"Jadara"Program
TheMinistryofLaborhascalledonunemployedSaudi
jobseekerstoapplyforunemploymentbenefits,or
Hafiz,bysendingtheirnamesandidentitycard
numbersviashortmessageservice(SMS),orby
registeringontheministryswebsite.
MinistryofLabor Hafiz
ConsideringtheeServicesasafirstchoicefornew
governmentservices:
OnlythroughtheeChannels
MinistryofHigherEducation Foreignscholarship
Thisservicehelpsindividualsandcorporationsto
applyelectronicallyforextendingareentryvisa.
ExtendReturnVisaApplication MinistryofForeign
Affairs
ProvidingsomeeServicesthroughspecifice
Channels:
MeetingtheincreasedpublicdemandoneServices:
Awardsandinternationalpresence
Awardsandinternationalpresence
2010
2009 2009 2009
2011
UNPSA
Awards:
2011 2010
GrowingTalentfortheKnowledgeEconomy:Theexperience
ofSaudiArabia BestPracticesinNetworkedReadiness:Selected
CaseStudies.WorldEconomicForum 2011GlobalInformation
TechnologyReport(GITR)
Efficient
Governance
GlobalInformation
TechnologyReport
(GITR)
InternationalRecognitions:
Continuedprogressininternationalindicators:
ContinuousriseintheUNreportforegovernmentoftheorder(105)
General(2003)totheorder(58)bytheendoftheyear(2009).
Directionsofthe2
Directionsofthe2
nd
nd
phase:
phase:
The2
The2
nd
nd
Actionplanforthe
Actionplanforthe
:
:
Saudie
Saudie

Government
Government
2011
2011

2015AD
2015AD
Enablingeveryonetouseeffectivegovernment
services,inasecureintegratedandeasyway,through
multipleelectronicchannels
TheVision:
I
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HUMAN CAPITAL, COMMUNICATION& CHANGE MANAGEMENT
SUPPORT & MONITORING BY OFFICE OF STRATEGY MANAGEMENT (OSM)
EXECUTION BY YESSER AND THE GOVERNMENT ENTITIES
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SUSTAINABLE WORKFORCE PUBLIC EXPERIENCE GOVERNMENT EFFICIENCY
COLLABORATION &
INNOVATION
RELATED NATIONAL STRATEGIES
VISION
INSTITUTIONAL FRAMEWORK
S
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eGovernmentsecondactionplancomponents:
LG01 Establish and
maintain effective and
skilled workforce
LG02 Maintain e-
government
leadership by
Ministers and senior
executives
LG03 Create
performance based
culture across
e-government
workforce
LG04 Increase
e-government
awareness among all
government
employees
VM03 Contribute to the
establishment of the
Information society in KSA,
including innovation and
growth of the local ICT sector
CS02 Improve quality of
e-services - choice,
availability
and service levels
BP10 Improve management
of suppliers/vendors
of e-government and
technology services
LG05 Improve
collaboration and
increase knowledge
exchange
BP09
Build capacity for
e-government
research and innovation
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CS03
Increase customer
awareness of e-services
BP06 Improve service
delivery performance
against standards
and expectations
BP05
Improve communication
from government
agencies to citizens
CustomerValueProposition
GovernmentEfficiency
BP04
Develop e-government
channels to
match citizen demand
BP07 Transform how
agencies deliver service
through business process
-es and use of e-services
BP01 Ensure effective
regulatory environment
for e-government achieve-
ment and measurement
BP02
Manage risks
to successful delivery
BP03 Implement
standardized business
processes and use of
single source of data
Sustainableegovernmentworkforce
VM01 Drive out duplication
of government ICT
investment
CS01
Reduce cost of
accessing government
e-services
R

S
A

S
SaudiArabiaGovernment&Society
Strategy Map
I am an
individual or
a business
BP08
Increase e-participation
between government
agencies and citizens
Collaboration&Innovation PublicInteractionExperience
VM02 Increase indirect value
of government ICT
Investment
Iama
Government
Agency
CS04 Increase customer satisfaction,
making e-services their first choice
and growing usage of e-services
e- Government Vision: Enabling everyone to use effective government services, in a
secure integrated and easy way, through multiple electronic channels
Thanks
Thanks
www.yesser.gov.sa
www.saudi.gov.sa