END USER EXPERIENCE

Core Infrastructure Upgrade (CIU) Migration

- Core, Non-Engineering Step by Step
Procedure
Step by Step Procedure



















End User Experience Team
2/21/2014
Version 1.0

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__________________________________________________________
Document Name: CIU Migration Step by Step Procedure.docx
Owner: Nino Lansang
Issue Date: January 21, 2014
Content Author: Mark Hammonds, Nino Lansang 1 | P a g e


Purpose
The purpose of this document is to guide the individual performing the CIU migration process to follow
detailed steps to migrate a Cameron owned computer from the CCC to the CAM domain. Please note
that these instructions are to be used for migrating CIU-ready computers only.

Scope
This procedure is to be used by individuals who are responsible for migrating computers as part of the
CIU project. These individuals can be Site Coordinators, Site Leads, Remote Site Support Administrators
or members of the CIU migration team, etc. in all the different Cameron global regions.

Current computers in scope includes
Laptops (Includes workstations and multi-user configurations)
Desktops (Includes workstations and multi-user configurations)

Important: Please note that the actual CIU migration process at the time of this writing may deviate
from the steps listed below. If you encounter an issue as you perform the steps, please consult the
Troubleshooting documents folder to either perform a fix or a workaround to address the problem. If
the issue is not currently documented, please (1) submit an incident ticket classified as a CIU issue and
assign it to the Technical Support CIU Support team so it can be addressed properly and (2) e-mail the
owner of this document so the issue can be documented once a fix or workaround has been identified.

Trigger Events
This procedure is triggered when a Cameron owned computer needs to be migrated from the CCC to the
CAM domain as part of the CIU project.












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Document Name: CIU Migration Step by Step Procedure.docx
Owner: Nino Lansang
Issue Date: January 21, 2014
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CIU Migration Checklist - Printout

MIGRATION INFORMATION
Computer Name
User Name
Cube / Room
Technician
Migration Date
Comments / Notes

USER PREPARATION CHECKLIST COMMENTS / NOTES
Run VB scripts and verify SCCM client for CAM.CORP is installed 1 week prior to migration
Extract user data from SCCM 1 week prior to migration
Compile and analyze user data 1 week prior to migration
Generate user list to migrate 1 week prior to migration
Generate schedule for user migration 1 week prior to migration
Contact end users 1 week prior to migration
Add PC to migrating site AD group CIU Migration-Groups-
Computers-SG-MIGRATE-XXX-CCC-Computers
Day of migration, before RunBook
Add user to AD group CAMERON-Groups-Security-Location
Groups-Site-SG-LOC-SITE-XXX-Users
Day of migration, before RunBook
Verify PC is connected to direct power and turned ON Day of migration
Verify PC is connected to the fastest LAN connection available Day of migration
Last check that computer is in the SCCM collection group Day of migration
Push RunBook 3 hours prior to migration


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Document Name: CIU Migration Step by Step Procedure.docx
Owner: Nino Lansang
Issue Date: January 21, 2014
Content Author: Mark Hammonds, Nino Lansang 3 | P a g e



PRE-MIGRATION CHECKLIST COMMENTS / NOTES
Reset user passwords, CCC & CAM to Welcome1
Disable hibernate/sleep mode
Verify PC is connected to gigabit network phone wall jack
Disable wireless (Wi-Fi) adapter
Uncheck "Allow the computer to turn off this device to save
power" in the Power Management tab

Remove C:\StateStore if the directory exists on the computer
Search and move all PSTs to C:\PST\
Disconnect PSTs in Outlook
Move all user data to My Documents folder
Verify keyboard and mouse are present
Remove ALL external devices (Ex. External USB drive)
Close ALL running programs, including Lync and Outlook
Note taken for user network drives
Note taken for user printers
Re-Run VB scripts on \\camclysm02\drivesandprinters$\Scripts
Run batch file script (*.bat) on
\\camclysm02\drivesandprinters$\Scripts\Profile

Run Software Center CCC package
POST-MIGRATION CHECKLIST COMMENTS / NOTES
LOGON CHECKS
Logon Successfully to CAM.CORP domain
Prompted to Reset Password (Cancel out for now)
NETWORK DRIVE CHECKS
Verify mapping of all drives
Home drive (H:) present
Access/Open files on the home drive

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Creation of new file on home drive successful

OUTLOOK/EXCHANGE CHECKS COMMENTS / NOTES
Open Outlook and send an email
Confirm access to any shared mailboxes
Confirm send as, send on behalf of, etc.
Confirm ALL PST files are in C:\PST\
Reconnect PST files in Outlook
Clear Outlook Auto-Complete List. Go to File-Options-Mail, scroll
down and click Empty Auto-Complete List button
This will clear Outlook cached addresses
Download Outlook Address Book. Go to File-Account Settings-
Download Address Book-Uncheck tickbox then click OK

LYNC CHECKS
Logon to Lync Successful
Start a chat and send a message
Confirm that the contact list populates
Test video chat
SHAREPOINT CHECKS
Internet Explorer homepage is set correctly to intranet.c-a-m.com
Open a file from SharePoint Team Site
Open a file from SharePoint My Site
Verify all My Information links are present on Cameron home page
Verify all Favorites have been restored
Verify all default Cameron Favorites are present
FEP/SCEP ANTI-VIRUS AND SHARED DRIVE CHECKS
Open FEP and ensure virus definitions are less than 2 days old
Open existing file on shared drive
Creation of new file on shared drive
APPLICATION CHECKS
Users applications all present

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Applications open successfully

APPLICATION CHECKS - CONTINUED COMMENTS / NOTES
Verify for each application used, Example: ServiceNow, Jive, Citrix,
ESS, SAP, Apptricity, Travel, CareerFlow, SkillSoft, etc. Note: For
externally hosted applications, it may take 24 hours before new ID is
synchronized

PRINTING CHECKS
Verify network printers are connected
Add local printer
Print test page
FOLDER REDIRECTION CHECKS
Confirm local Documents is hosted on a server
WI-FI AND VPN CONNECTION CHECKS
Connection to Camerons internal wireless network (Wi-Fi)
Add prefix cam\ to VPN login ID
WINDOWS FIREWALL CHECKS
Ensure firewall automatically started
TIMEZONE CHECKS
Verify Time Zone setting and adjust as needed
PHONE CONNECTION CHECKS
Gigabit switch plugged back in phone
MOBILE DEVICE CHECKS
Update e-mail settings on mobile device
Ensure mobile device can connect to the Wi-Fi network
USER HANDOFF CHECKLIST COMMENTS / NOTES
Check mobile devices, wireless connectivity and email are functional
Complete End-User Check sheet
Turn over PC to end user

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Visit with end user to resolve any issues
** END OF CHECKLIST **


Work Instruction
PART I: USER PREPARATION and MIGRATION
1. Open Active Directory (AD) with your Administrator user account.
Make sure the user is in the correct AD group.
Cameron >Groups>Security>Location Groups>Site. Select the site the user belongs to.



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Document Name: CIU Migration Step by Step Procedure.docx
Owner: Nino Lansang
Issue Date: January 21, 2014
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2. Add the old computer name to the correct AD group.
CIU Migration>Groups>Computers.
Double click on the location the user belongs to.

3. This will open another screen. On this screen, select the Members tab and select Add.

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Click on the Object Types button.



4. Check the box for Computers then click the OK button.

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5. Select the Locations button. Select ccc.coopcam.com then click on the OK button.


6. Type the computer name into the field below, select Check Names then click on the OK button.


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7. Click on the OK button and close AD.





8. Open the Orchestration Console with your Administrator account in Internet Explorer by
clicking on this link -
http://htnpscor01vm.cam.corp:82/#/RunbooksPage$FolderId=00000000-0000-0000-0000-
000000000000&RunbookInstanceId=&TabId=1&Filter=


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Document Name: CIU Migration Step by Step Procedure.docx
Owner: Nino Lansang
Issue Date: January 21, 2014
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9. Select the Runbooks tab then click on Start Runbook on the right hand side. Where it says Value
type in the computer name. Select an available Runbook from the lower box then select the
arrow in the center to move the Runbook to the right hand side. Finally, click on Start.

10. Allow some time for the machine to receive the 2012 SCCM Client and the advertised package.
11. Reset the user password on both CCC and CAM domains to Welcome1.
12. Log into the users machine, open the thumb drive provided to you with the script files.

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Launch the MappedDriversAndPrintersV2.vbs and the GetNetworkUsers.bat script files by
double clicking on the 2 files.

13. Open the NetworkUsers.txt file and verify the user ID of the machine you are migrating.

14. Find all user PST files and move them to the C:\PST\ folder. To do this in Windows Explorer you
need to select on the left hand side the root of C: (OSDisk (C:)) then put *.pst in the top right
hand side of the search box and hit Enter on the keyboard.

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15. Once it has finished searching, you will need to create a new folder on the root of C:\ called C:
\PST\ then move all the PST files to this new folder.



16. Open Control Panel then double click on Power Options.

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17. Select Change plan settings.



18. Change all the field settings to Never and select Save changes.

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19. Select the back button to go back to the Control Panel and double click on Network and Sharing
Center.

20. On the left hand side, select Change adapter settings, right click on Wireless Network
Connection and then select Disable.

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21. Double click on Local Area Connection and click on the Properties button.

22. Click on the Configure button.

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23. Select the Power Management tab. Uncheck the Allow the computer to turn off this device to
save power and click on the OK button. You can now close all windows.


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24. Click on the arrow at the bottom right of the task bar to show hidden icons. Right click on the
icon for Lync and other applications to close them out.

25. Click on Start and launch Software Center 2012.


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26. You should now see the Windows 7 SP1 x64 ccc Domain Migration Package available. Check
the box on the left hand side and click on the INSTALL SELECTED button.

27. Finally, click on INSTALL OPERATING SYSTEM.

*Note: The migration process will initiate and you can move on to the next workstation.


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Owner: Nino Lansang
Issue Date: January 21, 2014
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28. This concludes the first part of the CIU migration procedure. The computer will reboot and
install the software. Note: The installation will typically take from1 to 5 hours to complete and
the length of time will vary from machine to machine. This is usually dependent on the amount
of data and type of workstation.












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Document Name: CIU Migration Step by Step Procedure.docx
Owner: Nino Lansang
Issue Date: January 21, 2014
Content Author: Mark Hammonds, Nino Lansang 21 | P a g e

MONITORING SITE MIGRATIONS
NOTE: You can monitor the site migrations by using the following website:
http://htnpmdt01vm.cam.corp/CDMonitoring/Deployment

The CDMonitoring website contains a live up to date status of all desktop deployments.
Clicking the show details button will display more information about the current deployment.
Green indicates a 100% successful deployment and red indicates a failed deployment.
After selecting the show details button, a popup window will be displayed showing the live
status of the selected deployment.
You can use the Details, Events, Variables and Task Sequence tab for more information.
The report can be customized by adding additional columns from the column header menu









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Document Name: CIU Migration Step by Step Procedure.docx
Owner: Nino Lansang
Issue Date: January 21, 2014
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Selecting the Task Sequence tab will show the exact step that is being executed.

Hovering over a step will also display the event messages for that step


The details tab contains the information required to connect remotely using Microsoft DaRT



Notes: Items to keep in mind
It is important to know that the workstation migration is directly coupled with the employee
account migration.
From the time the migration starts it can take up a minimum of 30 minutes and maximum of 90
minutes for the employees account to migrate.
FIM executes every hour on the hour and takes approximately 30 minutes to complete.

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Owner: Nino Lansang
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PART II: POST MIGRATION
1. Once the windows installation has completed on the computer, logon to the machine with the
password Welcome1.
2. You will notice that Internet Explorer opens to a Forefront Identity Manager window. You can
close this window.

3. Open Microsoft Outlook and remap all the PST files you moved to c:\PST\. Click on the Close
button once you have added all the PST files. Verify all shared calendars and shared mailboxes.


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Document Name: CIU Migration Step by Step Procedure.docx
Owner: Nino Lansang
Issue Date: January 21, 2014
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4. In Microsoft Outlook, click on File in the upper left hand corner then select Options. Select Mail
on the left hand side scroll down and select Empty Auto-Complete List. Click on the OK button.


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Owner: Nino Lansang
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5. Send an email from the users Outlook account to the user to verify they are able to receive
email.
6. Verify that the printer and drive mappings are present using the
MappedPrintersandDrivesV2.vbs output file located in the users Documents folder.




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7. While you have Windows Explorer open, right click on Documents and verify the folder
redirection.

8. Next verify the user home page it set to Cameron Intranet homepage.


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9. On the home page, verify the user has the My Information section located on the lower right
hand side of the webpage.


10. Click on the arrow at the bottom right on the taskbar to show hidden icons. Right click on
EndPoint Encryption and verify the spyware definitions are up to date.



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Owner: Nino Lansang
Issue Date: January 21, 2014
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11. Open Control Panel and double click Windows Firewall to verify the firewall is on.

12. Click on the time in the lower right hand corner of the task bar.



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13. Select Change Time Zone select the correct time zone for your region and click on the OK
button. Close the Date and Time window.

14. Unplug the direct LAN cable and plug it back into the phone.
*Next step is for LAPTOPS ONLY
15. Make sure the wireless adapter connects to the wireless network and then open Cisco
AnyConnect VPN Client. For the user name, enter CAM/UserID account details and the users
password then click on the Connect button.

16. Once the VPN client connects successfully to the Cameron network, plug the LAN connection
back into the PC and reboot. You can now hand off the PC back to the end user.
**End of Procedure**

References and Supporting Materials
Troubleshooting documents can be found here - TROUBLESHOOTING.