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Behaviour Analysis BYM

The document discusses performance management using the ABC model of behavior analysis. It describes antecedents, behaviors, and consequences and how positive and negative reinforcement can influence behaviors. An example is provided of an ABC analysis of seatbelt use, identifying antecedents and consequences that encourage or discourage the desirable behavior of buckling up. The text also covers pinpointing specific, measurable behaviors; providing feedback; and using a problem-solving model of pinpointing issues, measuring behaviors, providing feedback, reinforcing improvements, and evaluating controls.

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miyashby
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124 views

Behaviour Analysis BYM

The document discusses performance management using the ABC model of behavior analysis. It describes antecedents, behaviors, and consequences and how positive and negative reinforcement can influence behaviors. An example is provided of an ABC analysis of seatbelt use, identifying antecedents and consequences that encourage or discourage the desirable behavior of buckling up. The text also covers pinpointing specific, measurable behaviors; providing feedback; and using a problem-solving model of pinpointing issues, measuring behaviors, providing feedback, reinforcing improvements, and evaluating controls.

Uploaded by

miyashby
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Behavior Analysis/Performance Management

November 16, 2000


Black Belt Training
Bruce Miyashita
Performance Management
Systematic approach vs
common sense
Data oriented
An approach to working with
people
ABC Model
Source: Aubrey Daniels & Associates
A B C
Antecedents --
setting the
stage
Behaviour --
performance
Consequences
reinforcer/punisher
The Four Consequences
Positive reinforcement (P): We get what
we want
Negative reinforcement: We work to
stop or avoid something
Punishment: We get what we DONT
want
Extinction: We dont get what we want
B C
Behaviour Consequences
Consequences
that increase
behaviour
Consequences
that decrease
behaviour
Discretionary vs Compliance
Performance Levels
Compliance/bare
minimum
performance
Negative
reinforcement
Positive
reinforcement
Discretionary
performance
Voice of the Performer
What is positive and negative is in
the eye of the person who receives it.
Positive reinforcement is any
consequence that folows a behaviour and
increases its frequency in the future
P.I.C.
Positive
Negative
Immediate
Future
Certain
Uncertain
ABC Analysis
Undesirable behavior Not wearing seat belts
Antecedents
Think they dont work
In a hurry
Cant reach easily
Just going on a short trip
Accident has never
happened to me
Consequences
Death
Injury
Get a ticket
Saves time
Easier
Freedom to move
in seat
Wont be
trapped by belt
Clothes wont get
wrinkled by belt
P/N I/F C/U
N F U
N F U
N F U
P I C
P I C
P I C
P I C
P I C
ABC Analysis
Desirable behavior Buckling Up Seat Belt
Antecedents
Saw accident
Saw police
Got a ticket
Passenger asked to put it
on
Consequences
Less change of
dying
Less chance of
injury
Took more time
to get started
Restricted
movement
Wrinkled
clothes
Felt uncomfortable
P/N I/F C/U
P F U
P F U
N I C
N I C
N I C
N I C
Pinpointing
Specific, detailed
results you want
Then describe the
specific behaviours
Measurable
Observable
Active behaviours (e.g.
wearing safety goggles) or
visible results (e.g. defect
levels)
Not an interpretation or an
opinion (e.g. attitude,
morale)
Reliable
No measurement system
error; set scale (e.g. not
cleanest)
Controllable
Under control of the
performer
Active
Pinpoint what you want, not
what you dont want
M.O.R.C.A.
Feedback
Feedback is an antecedent to the next performance
Also need to positively reinforce
Immediate, not time lag
Individual (vs group)
Individual feedback privately
Use graphs
Run charts
Control charts
Feedback is information about
performance that allows an
individual to adjust his or her
performance
Problem Solving Model
Pinpoint (results, behaviors) Define
Measure
Feedback Analyze
Reinforce Improve
Evaluate Control

AB Design
5 15 25 35 45
40
50
60
70
Observation
C
4
Number of runs about median:
Expected number of runs:
Longest run about median:
Approx P-Value f or Clustering:
Approx P-Value f or Mixtures:
Number of runs up or down:
Expected number of runs:
Longest run up or down:
Approx P-Value f or Trends:
Approx P-Value f or Oscillation:
8.0000
22.4884
18.0000
0.0000
1.0000
27.0000
28.3333
3.0000
0.3111
0.6889
Run Chart for C4
Intervention

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