Toshiba TEC 2 - 1 e-STUDIO350 / 450 ERROR CODE AND SELF-DIAGNOSTIC MODE 2. One of the following error codes is displayed at the upper right of the screen.
Toshiba TEC 2 - 1 e-STUDIO350 / 450 ERROR CODE AND SELF-DIAGNOSTIC MODE 2. One of the following error codes is displayed at the upper right of the screen.
November 2003 TOSHIBA TEC 2 - 1 e-STUDIO350/450 ERROR CODE AND SELF-DIAGNOSTIC MODE
2. ERROR CODE AND SELF-DIAGNOSTIC MODE
2.1 Error Code List One of the following error codes is displayed at the upper right of the screen while pressing the [CLEAR] button and the digital key [8] simultaneously when the CLEAR PAPER or CALL SERVICE symbol is blinking. 2.1.1 Jam E010 E020 E030 E090 E110 E120 E130 E140 E150 E160 E190 E200 E210 Paper exit jam Other paper jam Paper misfeeding Paper transport jam Trouble- shooting Error code Classification Contents Jam not reaching the exit sensor : The paper which has passed through the fuser unit does not reach the exit sensor. Stop jam at the exit sensor: The trailing edge of the paper does not pass the exit sensor after its leading edge has reached this sensor. Power-ON jam: The paper is remaining on the paper transport path when power is turned ON. HDD abnormality causes jam: Image data to be printed cannot be prepared. ADU misfeeding (Paper not reaching the registration sensor): The paper which has passed through ADU does not reach the registration sensor during duplex printing. Bypass misfeeding (Paper not reaching the registration sensor): The paper fed from the bypass tray does not reach the registra- tion sensor. Upper drawer misfeeding (Paper not reaching the upper drawer feed sensor): The paper fed from the upper drawer does not reach the upper drawer feed sensor. Lower drawer misfeeding (Paper not reaching the lower drawer feed sensor): The paper fed from the lower drawer does not reach the lower drawer feed sensor. PFP upper drawer misfeeding (Paper not reaching the PFP upper drawer feed sensor): The paper fed from the PFP upper drawer does not reach the PFP upper drawer feed sensor. PFP lower drawer misfeeding (Paper not reaching the PFP lower drawer feed sensor): The paper fed from the PFP lower drawer does not reach the PFP lower drawer feed sensor. LCF misfeeding (Paper not reaching the LCF feed sensor): The paper fed from the LCF does not reach the LCF feed sensor. Upper drawer transport jam (Paper not reaching the registration sensor): The paper does not reach the registration sensor after it has passed the upper drawer feed sensor. Lower drawer transport jam (Paper not reaching the registration sensor): The paper does not reach the registration sensor after it has passed the upper drawer feed sensor. Ch. 5.1.1 Ch. 5.1.1 Ch. 5.1.1 Ch. 5.1.1 Ch. 5.1.2 Ch. 5.1.2 Ch. 5.1.2 Ch. 5.1.2 Ch. 5.1.2 Ch. 5.1.2 Ch. 5.1.2 Ch. 5.1.1 Ch. 5.1.1 e-STUDIO350/450 ERROR CODE AND SELF-DIAGNOSTIC MODE 2 - 2 November 2003 TOSHIBA TEC E220 E300 E310 E320 E330 E340 E350 E360 E3C0 E3D0 E3E0 E400 E410 E420 E430 E440 Paper transport jam Cover open jam Lower drawer transport jam (Paper not reaching the upper drawer feed sensor): The paper does not reach the upper drawer feed sensor after it has passed the lower drawer feed sensor. PFP upper drawer transport jam (Paper not reaching the regist ration sensor): The paper does not reach the registration sensor after it has passed the upper drawer feed sensor. PFP upper drawer transport jam (Paper not reaching the upper drawer feed sensor): The paper does not reach the upper drawer feed sensor after it has passed the lower drawer feed sensor. PFP upper drawer transport jam (Paper not reaching the lower drawer feed sensor): The paper does not reach the lower drawer feed sensor after it has passed the PFP upper drawer feed sensor. PFP lower drawer transport jam (Paper not reaching the registra- tion sensor): The paper does not reach the registration sensor after it has passed the upper drawer feed sensor. PFP lower drawer transport jam (Paper not reaching the upper drawer feed sensor): The paper does not reach the upper drawer feed sensor after it has passed the PFP lower drawer feed sensor. PFP lower drawer transport jam (Paper not reaching the lower drawer feed sensor): The paper does not reach the lower drawer feed sensor after it has passed the PFP upper drawer feed sensor. PFP lower drawer transport jam (Paper not reaching the PFP upper drawer feed sensor): The paper does not reach the PFP upper drawer feed sensor after it has passed the PFP lower drawer feed sensor. LCF transport jam (Paper not reaching the registration sensor): The paper does not reach the registration sensor after it has passed the upper drawer feed sensor. LCF transport jam (Paper not reaching the upper drawer feed sensor): The paper does not reach the upper drawer feed sensor after it has passed the lower drawer feed sensor. LCF transport jam (Paper not reaching the lower drawer feed sensor): The paper does not reach the lower drawer feed sensor after it has passed the LCF feed sensor. Jam access cover open jam: The jam access cover has opened during printing. Front cover open jam: The front cover has opened during printing. PFP side cover open jam: The PFP side cover has opened during printing. ADU open jam: The ADU has opened during printing. Side cover open jam: The side cover has opened during printing. Ch. 5.1.1 Ch. 5.1.1 Ch. 5.1.1 Ch. 5.1.1 Ch. 5.1.1 Ch. 5.1.1 Ch. 5.1.1 Ch. 5.1.1 Ch. 5.1.1 Ch. 5.1.1 Ch. 5.1.1 Ch. 5.1.3 Ch. 5.1.3 Ch. 5.1.3 Ch. 5.1.3 Ch. 5.1.3 Trouble- shooting Error code Classification Contents November 2003 TOSHIBA TEC 2 - 3 e-STUDIO350/450 ERROR CODE AND SELF-DIAGNOSTIC MODE E450 E480 E490 E491 E510 E520 E550 E711 E712 E713 E714 E721 E722 E723 E724 E725 E726 E731 E741 Cover open jam Paper transport jam (ADU section) Other paper jam RADF jam LCF side cover open jam: The LCF side cover has openend during printing. Bridge unit open jam: The bridge unit has openend during printing. Job separator cover open jam: The job separator cover has opened during printing. Offset tray cover open jam: The offset tray cover has opened during printing. Stop jam in the ADU: The paper does not reach the ADU exit sensor after it has passed the ADU entrance sensor. Jam not reaching the ADU entrance sensor: The paper does not reach the ADU entrance sensor after it is switchbacked in the exit section. Paper remaining jam on the transport path: The paper is remaining on the transport path when printing is finished (caused by a multiple paper feeding). Jam not reaching the original length sensor: The original fed from the original feeding tray does not reach the original length sensor. Jam not reaching the registration sensor: The original fed from the original feeding tray does not reach the registration sensor. Stop jam at the original length sensor: The trailing edge of the original does not pass the original length sensor after its leading edge has reached this sensor. Feed signal reception jam: The feed signal is received even no original exists on the original feeding tray. Jam not reaching the read sensor: The original does not reach the read sensor after it has passed the registration sensor (when scanning obverse side) or the reverse sensor (when scanning reverse side). Jam not reaching the exit sensor (during scanning): The original which passed the read sensor does not reach the exit sensor when it is transported from the scanning section to exit section. Jam not reaching the reverse sensor (during scanning): The original which passed the read sensor does not reach the reverse sensor when it is transported from the scanning section to reverse section. Stop jam at the registration sensor: The trailing edge of the original does not pass the registration sensor after its leading edge has reached this sensor. Stop jam at the read sensor: The trailing edge of the original does not pass the read sensor after its leading edge has reached this sensor. Transport/exit signal reception jam: RADF receives the trans- port/exit reception signal from the equipment when no original is at the exposure waiting position. Stop jam at the exit sensor: The trailing edge of the original does not pass the exit sensor after its leading edge has reached this sensor. Stop jam at the reverse sensor: The trailing edge of the original does not pass the reversal sensor after its leading edge has reached this sensor. Ch. 5.1.3 Ch. 5.1.3 Ch. 5.1.3 Ch. 5.1.3 Ch. 5.1.1 Ch. 5.1.1 Ch. 5.1.1 Ch. 5.1.4 Ch. 5.1.4 Ch. 5.1.4 Ch. 5.1.4 Ch. 5.1.4 Ch. 5.1.4 Ch. 5.1.4 Ch. 5.1.4 Ch. 5.1.4 Ch. 5.1.4 Ch. 5.1.4 Ch. 5.1.4 Trouble- shooting Error code Contents Error code e-STUDIO350/450 ERROR CODE AND SELF-DIAGNOSTIC MODE 2 - 4 November 2003 TOSHIBA TEC Ch. 5.1.4 Ch. 5.1.4 Ch. 5.1.4 Ch. 5.1.4 Ch. 5.1.5 (1) Ch. 5.1.5 (1) Ch. 5.1.5 (1) Ch. 5.1.5 (1) Ch. 5.1.1 Ch. 5.1.1 Ch. 5.1.1 Ch. 5.1.1 Ch. 5.1.5 (4) Ch. 5.1.5 (2) Ch. 5.1.5 (2) Jam not reaching the reverse sensor (during reverse feeding): The leading edge of the original does not reach the reverse sensor when original is fed from the reverse section. Jam not reaching the exit sensor (during reverse feeding): The original does not reach the exit sensor after it has passed the reverse sensor when the original is exited from the reverse section. Jam access cover open: The jam access cover has opened during RADF operation. RADF open jam: RADF has opened during RADF operation. Jam at the bridge unit transport sensor-1: The paper does not reach the bridge unit transport sensor-1 after it has passed the exit sensor. Stop jam at the bridge unit transport sensor-1: The trailing edge of the paper does not pass the bridge unit transport sensor-1 after its leading edge has reached the sensor. Jam at the bridge unit transport sensor-2: The trailing edge of the paper does not reach the bridge unit transport sensor-2 after its leading edge has reached the bridge unit transport sensor-1. Stop jam at the bridge unit transport sensor-2: The trailing edge of the paper does not reach the bridge unit transport sensor-2 after its leading edge has reached the bridge unit transport sensor-2. Jam not reaching the job separator transport switch : The paper has passed through the exit sensor does not reach the job separator transport switch. Stop jam at the job separator transport switch : The trailing edge of the paper does not pass the job separator transport switch. Jam not reaching the offset tray transport switch : The paper has passed through the exit sensor does not reach the offset tray transport switch. Stop jam at the offset tray transport switch : The trailing edge of the paper does not pass the offset tray transport switch. Punching jam: Punching is not performed properly. [MJ-1023/1024 (when MJ-6004 is installed)] Paper transport delay jam: The paper which has passed the bridge unit does not reach the inlet sensor. [MJ-1022/1023/1024] Paper transport stop jam: (1) The paper does not pass through the inlet sensor [MJ-1022/ 1023/1024]. (2) The paper has passed through the inlet sensor but does not reach or pass the feed path sensor or processing tray sensor. [MJ-1023/1024] RADF jam Finisher jam (Bridge unit) Job separator jam Offset tray jam Finisher jam (Puncher unit) Finisher jam (Finisher unit) E742 E743 E860 E870 E910 E920 E930 E940 E950 E951 E960 E961 E9F0 EA10 EA20 Error code Classification Contents Trouble- shooting November 2003 TOSHIBA TEC 2 - 5 e-STUDIO350/450 ERROR CODE AND SELF-DIAGNOSTIC MODE EA30 EA40 EA50 EA60 EA70 EA80 EA90 EAA0 EAB0 EAC0 EAD0 EAE0 EAF0 EB30 EB50 EB60 Power-ON jam: (1) Paper exists at the inlet sensor when power is turned ON. [MJ-1022/1023/1024] (2) Paper exists at the feed path sensor or processing tray sensor when power is turned ON. [MJ-1023/1024] Door open jam: (1) The finisher has been released from the equipment during printing. [MJ-1022] (2) The upper/front cover of the finisher unit or the upper/front door of the puncher unit has opened during printing. [MJ- 1023/1024] Stapling jam: Stapling is not performed properly. [MJ-1022/1023/1024] Early arrival jam: The inlet sensor detects the paper earlier than a specified timing. [MJ-1022/1023/1024] Stack delivery jam: It cannot deliver the stack of paper on the intermediary process tray to the stack tray. [MJ-1022] Stapling jam: Stapling is not performed properly. [MJ-1024] Door open jam: The delivery cover or the inlet cover has opened during printing [MJ-1024]. Power-ON jam: Paper exists at No.1 paper sensor, No. 2 paper sensor, No.3 paper sensor, vertical path paper sensor or delivery sensor when power is turned ON. [MJ-1024] Transport stop jam: The paper which passed through the inlet sensor does not reach or pass No.1 paper sensor, No. 2 paper sensor, No.3 paper sensor or delivery sensor. [MJ-1024] Transport delay jam: The paper which has reached the inlet sensor does not pass through the inlet sensor. [MJ-1024] Print end command time-out jam: The printing has not finished normally because of the communication error between the SYS board and LGC board at the end of printing. Receiving time time-out jam: The printing has been interrupted because of the communication error between the equipment and finisher when the paper is transported from the equipment to the finisher. Stack return jam: It cannot load the paper which passed through the delivery roller on the intermediary process tray. [MJ-1022] Ready time time-out jam: The equipment judges that the paper transport to the finisher is disabled because of the communica- tion error between the equipment and finisher at the start of printing. Paper remaining on the transport path: The multiple feeding of preceding paper caused the misfeeding of upcoming paper. Paper remaining on the transport path: The multiple feeding of preceding paper caused the misfeeding of upcoming paper (redetection after no jam is detected at [EB50]). Ch. 5.1.5 (2) Ch. 5.1.5 (2) Ch. 5.1.5 (2) Ch. 5.1.5 (2) Ch. 5.1.5 (2) Ch. 5.1.5 (3) Ch. 5.1.5 (3) Ch. 5.1.5 (3) Ch. 5.1.5 (3) Ch. 5.1.5 (3) Ch. 5.1.5 (5) Ch. 5.1.5 (5) Ch. 5.1.5 (2) Ch. 5.1.5 (5) Ch. 5.1.1 Ch. 5.1.1 Trouble- shooting Error code Classification Contents Finisher jam (Finisher unit) Finisher jam (Saddle stitcher unit) Other paper jam Finisher jam Finisher jam (Finisher unit) Finisher jam Paper transport jam e-STUDIO350/450 ERROR CODE AND SELF-DIAGNOSTIC MODE 2 - 6 November 2003 TOSHIBA TEC 2.1.2 Service call Trouble- shooting Error code Classification Contents C010 C040 C130 C140 C150 C160 C180 C1A0 C1B0 C260 C270 C280 Drive system related service call Paper feeding system related service call Scanning system related service call Ch. 5.1.6 Ch. 5.1.7 Ch. 5.1.7 Ch. 5.1.7 Ch. 5.1.7 Ch. 5.1.7 Ch. 5.1.7 Ch. 5.1.7 Ch. 5.1.7 Ch. 5.1.8 Ch. 5.1.8 Ch. 5.1.8 Main motor abnormality: The main motor is not rotating normally. PFP motor abnormality: The PFP motor is not rotating normally. (the case that paper can be fed from any drawer except the PFP) Upper drawer tray abnormality: The upper drawer tray motor is not rotating or the upper drawer tray is not moving normally. (the case that paper can be fed from any drawer except the upper drawer) Lower drawer tray abnormality: The lower drawer tray motor is not rotating or the lower drawer tray is not moving normally. (the case that paper can be fed from any drawer except the lower drawer) PFP upper drawer tray abnormality: The PFP upper drawer tray motor is not rotating or the PFP upper drawer tray is not moving normally. (the case that paper can be fed from any drawer except the PFP upper drawer) PFP lower drawer tray abnormality: The PFP lower drawer tray motor is not rotating or the PFP lower drawer tray is not moving normally. (the case that paper can be fed from any drawer except the PFP lower drawer) LCF tray motor abnormality: The LCF tray motor is not rotating or the LCF tray is not moving normally. (the case that paper can be fed from any drawer except the LCF) LCF end fence motor abnormality: The LCF end fence motor is not rotating or the LCF end fence is not moving normally. (the case that paper can be fed from any drawer except the LCF) LCF transport motor abnormality: The LCF transport motor is not rotating normally. (the case that paper can be fed from any drawer except the LCF) Peak detection error: Lighting of the exposure lamp (white refer- ence) is not detected when power is turned ON. Carriage home position sensor not turning OFF within a specified period of time: The carriage does not shift from its home position in a specified period of time. Carriage home position sensor not turning ON within a speci- fied period of time: The carriage does not reach to its home position in a specified period of time. November 2003 TOSHIBA TEC 2 - 7 e-STUDIO350/450 ERROR CODE AND SELF-DIAGNOSTIC MODE Thermistor or heater abnormality at power-ON: Abnormality of service call the thermistor is detected when power is turned ON or the temperature of the fuser roller does not rise in a specified period of time after power is turned ON. Heater abnormality after abnormality judgment: The temperature of the fuser roller has exceeded the range of control (in this case, the main switch turns OFF automatically) or does not even reach the range. Thermistor abnormality during printing: Abnormality of the ther- mistor is detected during printing. IH initialization or IH power voltage abnormality: The AC input is not applied to the IH control circuit normally, or the input voltage is too high/low. Overheating of IGBT: The temperature of the IGBT rises abnor- mally. IH control circuit or IH coil abnormality: Abnormality is detected in IH control circuit or IH coil is broken/shorted. RADF I/F error: Communication error has occurred between the RADF and the scanner. Communication error between Engine-CPU and IPC board Communication error between IPC board and finisher EEPROM initialization error: EEPROM is not initialized normally when performing the code 05-356. Fan motor abnormality: The fan motor is not rotating normally. Read sensor adjustment error: The read sensor cannot be adjusted normally when performing the code 05-356. Original length sensor adjustment error: The original length sensor cannot be adjusted normally when performing the code 05-356. Engine-CPU abnormality High-voltage transformer abnormality: Leakage of the main charger is detected. Polygonal motor abnormality: The polygonal motor is not rotating normally. H-Sync detection error: H-Sync detection PC board cannot detect laser beams. Delivery motor abnormality: Delivery motor or delivery roller is not rotating normally. [MJ-1022] Tray 1/Tray 2 shift motor abnormality: Tray 1/Tray 2 shift motor is not rotating or delivery tray is not moving normally. [MJ-1023/1024] Ch. 5.1.9 Ch. 5.1.9 Ch. 5.1.9 Ch. 5.1.9 Ch. 5.1.9 Ch. 5.1.9 Ch. 5.1.10 Ch. 5.1.10 Ch. 5.1.10 Ch. 5.1.11 Ch. 5.1.11 Ch. 5.1.11 Ch. 5.1.11 Ch.5.1.14 Ch. 5.1.14 Ch. 5.1.12 Ch. 5.1.12 Ch. 5.1.13 Ch. 5.1.13 Fuser unit related service call Optional commu- nication related service call RADF related service call Circuit related service call Process related service call Laser optical unit related service call Finisher related service call C410 C440 C450 C470 C480 C490 C550 C570 C580 C730 C810 C820 C830 C940 C970 CA10 CA20 CB20 CB30 Trouble- shooting Error code Classification Contents e-STUDIO350/450 ERROR CODE AND SELF-DIAGNOSTIC MODE 2 - 8 November 2003 TOSHIBA TEC Rear aligning plate motor abnormality: Rear aligning plate motor is not rotating or aligning plate is not moving normally. [MJ-1023/1024] Staple motor abnormality: Staple motor is not rotating or stapler is not moving normally. [MJ-1022/1023/1024] Stapler shift motor abnormality: Stapler shift motor is not rotating or staple unit is not moving normally. [MJ-1023/1024] Backup RAM data abnormality: (1) Abnormality of checksum value on finisher controller board is detected when the power is turned on. [MJ-1023/1024] (2) Abnormality of checksum value on punch driver board is detected when the power is turned on. [MJ-1023/1024 (when MJ-6004 is installed)] Paper pushing plate motor abnormality: Paper pushing plate motor is not rotating or paper pushing plate is not moving normally. [MJ-1024] Stitch motor (front) abnormality: Stitch motor (front) is not rotating or rotary cam is not moving normally. [MJ-1024] Stitch motor (rear) abnormality: Stitch motor (rear) is not rotating or rotary cam is not moving normally. [MJ-1024] Alignment motor abnormality: Alignment motor is not rotating or aligning plate is not moving normally. [MJ-1024] Guide motor abnormality: Guide motor is not rotating or guide is not moving normally. [MJ-1024] Paper folding motor abnormality: Paper folding motor or paper folding roller is not rotating normally. [MJ-1024] Paper positioning plate motor abnormality: Paper positioning plate motor is not rotating or paper positioning plate is not moving normally. [MJ-1024] Sensor connector abnormality: Connector of guide home position sensor, paper pushing plate home position sensor or paper pushing plate top position sensor is disconnected. [MJ- 1024] Micro switch abnormality: With all covers closed, inlet door switch, delivery door switch or front cover switch is open. [MJ-1024] Communication error between finisher and saddle stitcher: Communication error between finisher controller board and saddle stitcher controller board [MJ-1023/1024] Stack processing motor abnormality: The stack processing motor is not rotating or the stack delivery belt is not moving normally. [MJ-1022] Swing motor abnormality: Swing motor is not rotating or swing unit is not moving normally. [MJ-1023/1024] Horizontal registration motor abnormality: Horizontal registration motor is not rotating or puncher is not shifting normally. [MJ- 1023/1024 (when MJ-6004 is installed)] Trouble- shooting Error code Classification Contents Ch. 5.1.13 Ch. 5.1.13 Ch. 5.1.13 Ch. 5.1.13 Ch. 5.1.13 Ch. 5.1.13 Ch. 5.1.13 Ch. 5.1.13 Ch. 5.1.13 Ch. 5.1.13 Ch. 5.1.13 Ch. 5.1.13 Ch. 5.1.13 Ch. 5.1.13 Ch. 5.1.13 Ch. 5.1.13 Ch. 5.1.13 Finisher related service call CB40 CB50 CB60 CB80 CB90 CBA0 CBB0 CBC0 CBD0 CBE0 CBF0 CC00 CC10 CC20 CC30 CC40 CC50 November 2003 TOSHIBA TEC 2 - 9 e-STUDIO350/450 ERROR CODE AND SELF-DIAGNOSTIC MODE CC60 CC80 CC90 CCA0 CCB0 CCD0 CCE0 CCF0 CDF0 CE00 F070 F090 F091 F092 F100 F101 F102 F103 F104 F105 F106 F107 F108 F110 F111 F120 Punch motor abnormality: Punch motor is not rotating or puncher is not shifting normally. [MJ-1023/1024 (when MJ-6004 is installed)] Front alignment motor abnormality: Front alignment motor is not rotating or front aligning plate is not moving normally. [MJ-1022] Front aligning plate motor abnormality: Front aligning plate motor is not rotating or aligning plate is not moving normally. [MJ-1023/1024] Upper stack tray lift motor abnormality: The upper stack tray lift motor is not rotating or the upper stack tray is not moving normally. [MJ-1022] Lower stack tray lift motor abnormality: The lower stack tray lift motor is not rotating or the lower stack tray is not moving normally. [MJ-1022] Rear jogging motor abnormality: The rear jogging motor is not rotating or the rear jogging plate is not moving normally. [MJ-1022] Stack ejection motor abnormality: Stack ejection motor or stack ejection roller is not rotating normally. [MJ-1023/1024] Paper trailing edge assist motor abnormality: Paper trailing edge assist motor is not rotating or paper trailing edge assist is not moving normally. [MJ-1023/1024] Gear changing motor abnormality: Gear changing motor is not rotating normally. [MJ-1023/1024] Initialization error of the offset tray : The home position of the separator cannot be detected when the power is turned ON. Communication error between finisher unit and puncher unit: Communication error between finisher controller PC board and punch controller PC board [MJ-1023/1024 (when MJ-6004 is installed)] Communication error between System-CPU and Engine-CPU SRAM abnormality on the SYS board NVRAM abnormality on the SYS board SRAM and NVRAM abnormality on the SYS board HDD format error: HDD cannot be initialized normally. HDD unmounted: Connection of HDD cannot be detected. HDD start error: HDD cannot become Ready state. HDD transfer time-out: Reading/writing cannot be performed in the specified period of time. HDD data error: Abnormality is detected in the data of HDD. HDD other error Point and Print partition damage /SHR partition damage /SHA partition damage Communication error between System-CPU and Scanner-CPU Scanner response abnormality Database abnormality: Database is not operating normally. Finisher related service call Offset tray related service call Finisher related service call Communication related service call Other service call Communication related service call Other service call Ch. 5.1.13 Ch. 5.1.13 Ch. 5.1.13 Ch. 5.1.13 Ch. 5.1.13 Ch. 5.1.13 Ch. 5.1.13 Ch. 5.1.13 Ch. 5.1.14 Ch. 5.1.13 Ch. 5.1.10 Ch. 5.1.14 Ch. 5.1.14 Ch. 5.1.14 Ch. 5.1.14 Ch. 5.1.14 Ch. 5.1.14 Ch. 5.1.14 Ch. 5.1.14 Ch. 5.1.14 Ch. 5.1.14 Ch. 5.1.14 Ch. 5.1.14 Ch. 5.1.10 Ch. 5.1.12 Ch. 5.1.20 Trouble- shooting Error code Classification Contents e-STUDIO350/450 ERROR CODE AND SELF-DIAGNOSTIC MODE 2 - 10 November 2003 TOSHIBA TEC Error code System access abnormality Insufficient memory Message reception error Message transmission error Invalid parameter Exceeding file capacity System management module access abnormality Job control module access abnormality Job control module access abnormality Directory creation failure File creation failure File deletion failure File access failure Image conversion abnormality HDD full failure during processing Address Book reading failure Memory acquiring failure Terminal IP address unset Terminal mail address unset SMTP address unset Server time time-out error NIC time time-out error NIC access error SMTP server connection error HOST NAME error Terminal mail address error Destination mail address error System error SMTP client OFF Internet FAX transmission failure when processing E-mail job received Onramp Gateway transmission failure Internet FAX transmission failure when processing FAX job received Job canceling Power failure 2.1.3 Error in Internet FAX / Scanning Function (1) Internet FAX related error (when GM-1010/3010 or GM-2010 is installed) 1C10 1C11 1C12 1C13 1C14 1C15 1C20 1C21 1C22 1C30 1C31 1C32 1C33 1C40 1C60 1C61 1C62 1C63 1C64 1C65 1C66 1C67 1C68 1C69 1C6A 1C6B 1C6C 1C6D 1C70 1C80 1C81 1C82 1CC0 1CC1 Trouble- shooting Contents Ch. 5. 1. 15 (1) Ch. 5. 1. 15 (1) Ch. 5. 1. 15 (1) Ch. 5. 1. 15 (1) Ch. 5. 1. 15 (1) Ch. 5. 1. 15 (1) Ch. 5. 1. 15 (1) Ch. 5. 1. 15 (1) Ch. 5. 1. 15 (1) Ch. 5. 1. 15 (1) Ch. 5. 1. 15 (1) Ch. 5. 1. 15 (1) Ch. 5. 1. 15 (1) Ch. 5. 1. 15 (1) Ch. 5. 1. 15 (1) Ch. 5. 1. 15 (1) Ch. 5. 1. 15 (1) Ch. 5. 1. 15 (1) Ch. 5. 1. 15 (1) Ch. 5. 1. 15 (1) Ch. 5. 1. 15 (1) Ch. 5. 1. 15 (1) Ch. 5. 1. 15 (1) Ch. 5. 1. 15 (1) Ch. 5. 1. 15 (1) Ch. 5. 1. 15 (1) Ch. 5. 1. 15 (1) Ch. 5. 1. 15 (1) Ch. 5. 1. 15 (1) Ch. 5. 1. 15 (1) Ch. 5. 1. 15 (1) Ch. 5. 1. 15 (1) - Ch. 5. 1. 15 (1) November 2003 TOSHIBA TEC 2 - 11 e-STUDIO350/450 ERROR CODE AND SELF-DIAGNOSTIC MODE Ch. 5. 1. 15 (2) Ch. 5. 1. 15 (2) Ch. 5. 1. 15 (2) Ch. 5. 1. 15 (2) Ch. 5. 1. 15 (2) Ch. 5. 1. 15 (2) Ch. 5. 1. 15 (2) Ch. 5. 1. 15 (2) Syntax error, command unrecognized Syntax error in parameters or argu- ments Bad sequence of commands Command parameter not implemented Mailbox unavailable User not local Insufficient system storage Mailbox name not allowed HOST NAME error(RFC: 500) Destination mail address error (RFC: 500) Terminal mail address error (RFC: 500) HOST NAME error(RFC: 501) Destination mail address error (RFC: 501) Terminal mail address error (RFC: 501) Destination mail address error (RFC: 503) HOST NAME error(RFC: 504) Destination mail address error (RFC: 550) Destination mail address error (RFC: 551) Terminal/Destination mail address error (RFC: 552) Destination mail address error (RFC: 553) 2500 2501 2503 2504 2550 2551 2552 2553 Trouble- shooting Error code Message displayed in the TopAccess screen Contents (2) RFC related error (when GM-1010/3010 or GM-2010 is installed) e-STUDIO350/450 ERROR CODE AND SELF-DIAGNOSTIC MODE 2 - 12 November 2003 TOSHIBA TEC Ch. 5. 1. 15 (3) Ch. 5. 1. 15 (3) Ch. 5. 1. 15 (3) Ch. 5. 1. 15 (3) Ch. 5. 1. 15 (3) Ch. 5. 1. 15 (3) Ch. 5. 1. 15 (3) Ch. 5. 1. 15 (3) - - Ch. 5. 1. 15 (3) Ch. 5. 1. 15 (3) - Ch. 5. 1. 15 (3) Ch. 5. 1. 15 (3) Ch. 5. 1. 15 (3) Ch. 5. 1. 15 (3) There was no applicable job. Job status failed. Failed to access file. Insufficient disk space. Failed to access Electronic Filing. Failed to print Electronic Filing docu- ment. Failed to process image. Failed to process print image. Document(s) expire(s) in a few days Hard Disk space for Electronic Filing nearly full. Insufficient Memory. Invalid Box password specified. Job canceled Power failure occurred System fatal error. Failed to acquire resource. Power failure occurred during e-Filing restoring. No applicable job error in job control module JOB status abnormality File library function error Insufficient disk space in /SHR partition Status of specified Electronic Filing or folder is undefined or being created/ deleted Electronic Filing printing failure: Specified document can not be printed because of client's access (being edited, etc.). Image library error List library error Documents expiring in a few days exist Hard disk space in /SHR partition is nearly full (90%). Insufficient memory capacity Invalid Box password Job canceling Power failure Fatal failure occurred. System management module resource acquiring failure Power failure occurred during restoring of Electronic Filing 2B10 2B11 2B20 2B30 2B31 2B32 2B50 2B51 2B71 2B80 2B90 2BA0 2BB0 2BB1 2BC0 2BC1 2BD0 Trouble- shooting Error code Message displayed in the TopAccess screen Contents (3) Electronic Filing related error November 2003 TOSHIBA TEC 2 - 13 e-STUDIO350/450 ERROR CODE AND SELF-DIAGNOSTIC MODE Ch. 5. 1. 15 (4) Ch. 5. 1. 15 (4) Ch. 5. 1. 15 (4) Ch. 5. 1. 15 (4) Ch. 5. 1. 15 (4) Ch. 5. 1. 15 (4) Ch. 5. 1. 15 (4) Ch. 5. 1. 15 (4) Ch. 5. 1. 15 (4) Ch. 5. 1. 15 (4) Ch. 5. 1. 15 (4) Ch. 5. 1. 15 (4) Ch. 5. 1. 15 (4) Ch. 5. 1. 15 (4) Ch. 5. 1. 15 (4) Ch. 5. 1. 15 (4) Ch. 5. 1. 15 (4) Ch. 5. 1. 15 (4) Ch. 5. 1. 15 (4) Ch. 5. 1. 15 (4) Ch. 5. 1. 15 (4) Ch. 5. 1. 15 (4) Ch. 5. 1. 15 (4) Ch. 5. 1. 15 (4) Ch. 5. 1. 15 (4) Ch. 5. 1. 15 (4) Ch. 5. 1. 15 (4) Ch. 5. 1. 15 (4) Ch. 5. 1. 15 (4) Ch. 5. 1. 15 (4) Ch. 5. 1. 15 (4) - Ch. 5. 1. 15 (4) Illegal Job status Not enough memory Illegal Job status Illegal Job status Invalid parameter specified Message size exceeded limit or maximum size Illegal Job status Illegal Job status Illegal Job status Failed to create directory Failed to create file Failed to delete file Failed to create file Failed to convert image file format Failed to process your Job. Insufficient disk space. Failed to read AddressBook Not enough memory Invalid Domain Address Invalid Domain Address Failed to connect to SMTP server Failed to connect to SMTP server Failed to send E-Mail message Failed to send E-Mail message Failed to connect to SMTP server Failed to send E-Mail message Invalid address specified in From: field Invalid address specified in To: field NIC system error SMTP service is not available Failed to process received E-mail job Failed to process received Fax job Job canceled Power failure occurred System access abnormality Insufficient memory Message reception error Message transmission error Invalid parameter Exceeding file capacity System management module access abnormality Job control module access abnormality Job control module access abnormality Directory creation failure File creation failure File deletion failure File access failure Image conversion abnormality HDD full failure during processing Address Book reading failure Memory acquiring failure Terminal IP address unset Terminal mail address unset SMTP address unset Server time time-out error NIC time time-out error NIC access error SMTP server connection error HOST NAME error (No RFC error) Terminal mail address error Destination mail address error (No RFC error) System error SMTP client OFF E-mail transmission failure when processing E-mail job received Process failure of FAX job received Job canceling Power failure 2C10 2C11 2C12 2C13 2C14 2C15 2C20 2C21 2C22 2C30 2C31 2C32 2C33 2C40 2C60 2C61 2C62 2C63 2C64 2C65 2C66 2C67 2C68 2C69 2C6A 2C6B 2C6C 2C6D 2C70 2C80 2C81 2CC0 2CC1 Trouble- shooting Error code Message displayed in the TopAccess screen Contents (4) E-mail related error (when GM-1010/3010 or GM-2010 is installed) e-STUDIO350/450 ERROR CODE AND SELF-DIAGNOSTIC MODE 2 - 14 November 2003 TOSHIBA TEC Ch. 5. 1. 15 (5) Ch. 5. 1. 15 (5) Ch. 5. 1. 15 (5) Ch. 5. 1. 15 (5) Ch. 5. 1. 15 (5) Ch. 5. 1. 15 (5) Ch. 5. 1. 15 (5) Ch. 5. 1. 15 (5) Ch. 5. 1. 15 (5) Ch. 5. 1. 15 (5) Ch. 5. 1. 15 (5) Ch. 5. 1. 15 (5) Ch. 5. 1. 15 (5) Ch. 5. 1. 15 (5) Ch. 5. 1. 15 (5) Ch. 5. 1. 15 (5) Ch. 5. 1. 15 (5) Ch. 5. 1. 15 (5) Ch. 5. 1. 15 (5) Ch. 5. 1. 15 (5) Ch. 5. 1. 15 (5) Ch. 5. 1. 15 (5) Ch. 5. 1. 15 (5) - - - - - - Ch. 5. 1. 15 (5) Ch. 5. 1. 15 (5) - Ch. 5. 1. 15 (5) System access abnormality Insufficient memory Message reception error Message transmission error Invalid parameter Exceeding document number System management module access abnormality Job control module access abnormality Job control module access abnormality Directory creation failure File creation failure File deletion failure File access failure Image conversion abnormality File library access abnormality Invalid parameter File server connection error Invalid network path Login failure Exceeding documents in folder: Creating new document is failed. HDD full failure during processing FTP service not available File sharing service not available Periodical deletion of scanned docu- ments completed properly. Periodical deletion of transmitted FAX documents completed properly. Periodical deletion of received FAX documents completed properly. Manual deletion of scanned documents completed properly. Manual deletion of transmitted FAX documents completed properly. Manual deletion of received FAX documents completed properly. File deletion failure Resource acquiring failure Job canceling Power failure 2D10 2D11 2D12 2D13 2D14 2D15 2D20 2D21 2D22 2D30 2D31 2D32 2D33 2D40 2D60 2D61 2D62 2D63 2D64 2D65 2D66 2D67 2D68 2DA0 2DA1 2DA2 2DA3 2DA4 2DA5 2DA6 2DA7 2DC0 2DC1 Illegal Job status Not enough memory Illegal Job status Illegal Job status Invalid parameter specified There are too many documents in the folder. Failed in creating new document. Illegal Job status Illegal Job status Illegal Job status Failed to create directory Failed to create file Failed to delete file Failed to create file Failed to convert image file format Failed to copy file Invalid parameter specified Failed to connect to network destina- tion. Check destination path Specified network path is invalid. Check destination path Logon to file server failed. Check username and password There are too many documents in the folder. Failed in creating new document. Failed to process your Job. Insufficient disk space. FTP service is not available File Sharing service is not available Expired scan documents deleted from share folder. Expired Sent Fax documents deleted from shared folder. Expired Received Fax documents deleted from shared folder. Scanned documents in shared folder deleted upon user's request. Sent Fax Documents in shared folder deleted upon user's request. Received Fax Documents in shared folder deleted upon user's request. Failed to delete file. Failed to acquire resource. Job canceled Power failure occurred Trouble- shooting Error code Message displayed in the TopAccess screen Contents (5) File sharing related error (when GM-1010/3010 or GM-2010 is installed) November 2003 TOSHIBA TEC 2 - 15 e-STUDIO350/450 ERROR CODE AND SELF-DIAGNOSTIC MODE Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) E-mail MIME error E-mail analysis error Partial mail time-out error Partial mail related error Insufficient HDD capacity error Warning of insufficient HDD capacity Warning of partial mail interruption Partial mail reception setting OFF 3A10 3A11 3A12 3A20 3A21 3A22 3A30 3A40 3A50 3A51 3A52 3A60 3A61 3A62 3A70 3A80 3A81 3A82 MIME Error has been detected in the received mail. MIME Error has been detected in the received mail. This mail has been transferred to the administrator. MIME Error has been detected in the received mail. This mail could not be transferred to the administrator. Analyze Error has been detected in the received mail. Analyze Error has been detected in the received mail. This mail has been transferred to the administrator. Analyze Error has been detected in the received mail. This mail could not be transferred to the administrator. Whole partial mails were not reached by timeout. Partial Mail Error has been detected in the received mail. HDD Full Error has been occurred in this mail. HDD Full Error has been occurred in this mail. This mail has been trans- ferred to the administrator. HDD Full Error has been occurred in this mail. This mail could not be transferred to the administrator. HDD Full Warning has been occurred in this mail. HDD Full Warning has been occurred in this mail. This mail could not be transferred to the administrator. HDD Full Warning has been occurred in this mail. This mail could not be transferred to the administrator. Receiving partial mail was aborted since the partial mail setting has been changed to Disable. Partial mail was received during the partial mail setting is disabled. Partial mail was received during the partial mail setting is disabled. This mail has been transferred to the administrator. Partial mail was received during the partial mail setting is disabled. This mail could not be transferred to the administrator. Trouble- shooting Error code Message displayed in the TopAccess screen Contents (6) E-mail reception related error (when GM-1010/3010 or GM-2010 is installed) e-STUDIO350/450 ERROR CODE AND SELF-DIAGNOSTIC MODE 2 - 16 November 2003 TOSHIBA TEC Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) E-mail format error Content-Type error Charset error E-mail decode error TIFF analysis error 3B10 3B11 3B12 3B20 3B21 3B22 3B30 3B31 3B32 3B40 3B41 3B42 3C10 3C11 3C12 3C13 Format Error has been detected in the received mail. Format Error has been detected in the received mail. This mail has been transferred to the administrator. Format Error has been detected in the received mail. This mail could not be transferred to the administrator. Content-Type Error has been detected in the received mail. Content-Type Error has been detected in the received mail. This mail has been transferred to the administrator. Content-Type Error has been detected in the received mail. This mail could not be transferred to the administrator. Charset Error has been detected in the received mail. Charset Error has been detected in the received mail. This mail has been transferred to the administrator. Charset Error has been detected in the received mail. This mail could not be transferred to the administrator. Decode Error has been detected in the received mail. Decode Error has been detected in the received mail. This mail has been transferred to the administrator. Decode Error has been detected in the received mail. This mail could not be transferred to the administrator. Tiff Analyze Error has been detected in the received mail. Tiff Analyze Error has been detected in the received mail. This mail has been transferred to the administrator. Tiff Analyze Error has been detected in the received mail. This mail could not be transferred to the administrator. Tiff Analyze Error has been detected in the received mail. Trouble- shooting Error code Message displayed in the TopAccess screen Contents November 2003 TOSHIBA TEC 2 - 17 e-STUDIO350/450 ERROR CODE AND SELF-DIAGNOSTIC MODE 3C20 3C21 3C22 3C30 3C31 3C32 3C40 3C41 3C42 3C50 3C51 3C52 3C60 3C61 3C62 Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Trouble- shooting Error code Message displayed in the TopAccess screen Contents TIFF compression error TIFF resolution error TIFF paper size error Offramp destination error Offramp security error Tiff Compression Error has been detected in the received mail. Tiff Compression Error has been detected in the received mail. This mail has been transferred to the administra- tor. Tiff Compression Error has been detected in the received mail. This mail could not be transferred to the adminis- trator. Tiff Resolution Error has been detected in the received mail. Tiff Resolution Error has been detected in the received mail. This mail has been transferred to the administrator. Tiff Resolution Error has been detected in the received mail. This mail could not be transferred to the administrator. Tiff Paper Size Error has been de- tected in the received mail. Tiff Paper Size Error has been detected in the received mail. This mail has been transferred to the administrator. Tiff Paper Size Error has been de- tected in the received mail. This mail could not be transferred to the adminis- trator. Offramp Destination Error has been detected in the received mail. Offramp Destination Error has been detected in the received mail. This mail has been transferred to the administra- tor. Offramp Destination Error has been detected in the received mail. This mail could not be transferred to the adminis- trator. Offramp Security Error has been detected in the received mail. Offramp Security Error has been detected in the received mail. This mail has been transferred to the administra- tor. Offramp Security Error has been detected in the received mail. This mail could not be transferred to the adminis- trator. e-STUDIO350/450 ERROR CODE AND SELF-DIAGNOSTIC MODE 2 - 18 November 2003 TOSHIBA TEC Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Ch. 5. 1. 15 (6) Power failure error Destination address error Offramp destination limitation error FAX board error POP3 server connection error POP3 server connection time-out error POP3 login error File I/O error 3C70 3D10 3D20 3D30 3E10 3E20 3E30 3F00 3F10 3F20 3F30 3F40 Power Failure has been occurred in E- mail receiving. SMTP Destination Error has been detected in the received mail. This mail was deleted. Offramp Destination limitation Error has been detected in the received mail. Fax Board Error has been occurred in the received mail. POP3 Connection Error has been occurred in the received mail. POP3 Connection Timeout Error has been occurred in the received mail. POP3 Login Error has been occurred in the received mail. File I/O Error has been occurred in this mail. The mail could not be received until File I/O is recovered. Trouble- shooting Error code Message displayed in the TopAccess screen Contents November 2003 TOSHIBA TEC 2 - 19 e-STUDIO350/450 ERROR CODE AND SELF-DIAGNOSTIC MODE <<Error history>> In the setting mode (08-253), the latest twenty groups of error data will be displayed. Display example EA10 03 07 26 17 57 32 064 064 23621000000 Error code YY MM DD HH MM SS MMM NNN ABCDEFHIJLO 4 digits 12 digits (Year is indicated 3 digits 3 digits 11 digits with its last two digits.) A Paper source 0: Not selected 1: Bypass feed 2: LCF 3: Upper drawer 4: Lower drawer 5: PFP upper drawer 6: PFP lower drawer B Paper size code 0: A5/ST 1: A5-R 2: ST-R 3: LT 4: A4 5: B5-R 6: LT-R 7: A4-R 8: OTHER/UNIV 9: B5 A: FOLIO/COMP B: LG C: B4 D: LD E: A3 F: 13"LG H: A6-R I: Post card J: 8.5SQ Z: Not selected C Sort mode/staple mode 0: Non-sort/Non-staple 1: Group 2: Sort 7: Front staple 8: Double staple 9: Rear staple A: Saddle stitch D ADF mode 0: Unused 1: AUTO FEED (SADF) 2: STACK FEED E APS/AMS mode 0: Not selected 1: APS 2: AMS F Duplex mode 0: Not selected 1: Book 2: Double-sided/Single-sided 4: Double-sided/Duplex copying 8: Single-sided/Duplex copying G Unused H Image shift 0: Unused 1: Book 2: Left 4: Right I Editing 0: Unused 1: Masking 2: Trimming 3: Mirror image 4: Unused J Edge erase/Dual-page 0: Unused 1: Edge erase 2: Dual-page 3: Edge erase & Dual-page K Unused L Function 0: Unused 1: Copying 2: FAX/Internet FAX transmission 3: FAX/Internet FAX/E-mail reception printing 4: Unused 5: Printing/List print 6: Scan/E-mail transmission MMM Primary scanning reproduction ratio (Display in hexadecimal) (Mx256)+(Mx16)+M NNN Secondary scanning reproduction ratio (Display in hexadecimal) (Nx256)+(Nx16)+N O Mode 2: Black