Job Description Ref no:

Role Profile
Job Title Examinations Services Branch Manager
Directorate or Region South Asia Department/Country Examinations Services epal
!ocation o" post #athman$u %ay Ban$ &
Reports to
'ea$ Examinations
orth (n$ia
Duration o" )ob (n$e"inite
Purpose of job:
To achieve British Council ob)ectives through the e""icient an$ pro"essional management o" the
Examinations Services epal Branch operation* inclu$ing overseeing a$ministration o" Examinations
Services to customers an$ +# partners to epal legal re,uirement stan$ar$s an$ British Council client
service stan$ar$s in close co-or$ination .ith Examinations Services Management in (n$ia
Context and environment: (e.g. dept description, region description, organogram)
The British Council has been .or/ing in epal since 0121* starting .ith a !ibrary at #antipath
an$ no. o""ering services in 2 cities in epal3 The main activities are Examination* &rant-"un$e$
4&%56 an$ 5CR pro)ect management "or $evelopment services3 The &%5 programme
comprises teacher e$ucation 4ETTE76* $igital $elivery o" English learning programmes* school
lin/s 4Connecting Classrooms6* e$ucation +# promotion 4BC S(EM6* !earning Centre 4"or
examination preparation* personal 8 pro"essional $evelopment* English teaching 8 (E!TS prep
.or/shops6 an$ Arts3
Examination services
The Examinations Services business in epal has a $iversi"ie$ an$ gro.ing port"olio .hich
inclu$es a large number o" high ,uality international +# ,uali"ications inclu$ing (E!TS* &CE 4C(E
- A 8 AS !evels6* %ro"essional ,uali"ications 4e3g3 ACCA* CAAi* C5A* C(%S6* Cambri$ge English
4e3g3 9!E* #ET* %ET6 an$ university exams3 Total number o" exams $elivere$ each year is some
:;*;;;* o" .hich (E!TS is a signi"icant part3 The examinations services epal .or/s in
partnership .ith e. Delhi using a Cross Bor$er Collaboration Mo$el
South Asia Region< The SA region consists o" = countries* (n$ia* Sri !an/a* Bangla$esh* epal*
%a/istan* A"ghanistan an$ (ran* at least : o" .hich are ma)or examinations mar/ets "or the British
Council3 Challenging operating environments are a "eature o" the region so a strong
technological plat"orm is one o" the .ays that business can be e""ectively manage$3
South Asia Region: The SA region consists o" seven countries* (n$ia* Sri !an/a* Bangla$esh* epal*
%a/istan* A"ghanistan an$ (ran* many o" .hich are ma)or examinations mar/ets "or the British Council3
Challenging operating environments are a "eature o" the region so a strong technological plat"orm is one
o" the .ays that business can be e""ectively manage$3
0 o" > Recruitment Team June ?;00
Accountabilities, responsibilities and main duties:
(including people management and finance)
Accountabilities
Day to $ay management o" the examinations services branch in epal* inclu$ing all exams
a$ministration 4$irectly $elivere$ by the branch6 an$ customer management systems use$ by the
branch
Examination a$ministrations 4con$ucte$ by the branch6 meet British Council Examinations @uality
Stan$ar$s 4E@S6*@uality 8 Compliance Au$it 4@CA6* the stan$ar$s set by the relevant exam
boar$s an$ E,uality 8 Diversity principles
Assuring the service $elivery stan$ar$s o" the outsource$ Customer Service provi$er "or epal
%rovision o" ,uality venues an$ venue sta"" "or the examinations a$ministere$ in epal by the
Examinations Services team
E""ective mar/eting o" British Council Examinations Services in epal an$ their monitoring3
Responsibilities
Day to $ay management o" the Examinations Services branch an$ customer management
systems in epal
Close coor$ination .ith the (n$ia 4Delhi6 Examinations Services team "or the $elivery o"
examinations in epal3
Management o" relationships .ith /ey examinations branch clients in epal
%rovi$e inputs "or Development o" a Mar/eting Action %lan 4MA%6 "or epal in close liaison
.ith the (n$ia Exams Mar/eting team
Main Duties
These are:
03 Branch management o" the Examinations Services operation in epal
- Ensuring that all legal* "inancial an$ business processes meet government o" epal an$ British Council
stan$ar$s "or the operation o" a commercial branch
- Ensuring that all /ey business relationships involving the British Council branch in epal are manage$
to E@S/@CA stan$ar$
?3 (n cooperation .ith (n$ia exams team the management o" exams a$ministration proce$ures* "or all
examinations* as per agree$ business plans
- Ensuring that all systems an$ a$minstrations operate in accor$ance .ith stan$ar$s set out in the
E@S/@CA $ocumentation an$ external exam boar$ regulations as evi$ence$ through internal an$
external E@S/@CA visit inspections
- Ensuring that security an$ control stan$ar$s are met* inclu$ing regular stoc/ chec/s o" examinations
materials an$ inventoryA $iscrepancies are reporte$ to 'ea$ Exams orth (n$ia an$ recommen$ations
"or improvement are acte$ upon
- Ensuring $ea$lines "or the processing o" all $ata are met
- Managing the provision o" exam venues to E@S/@CA stan$ar$s* inclu$ing 'ealth an$ Sa"ety stan$ar$s
- Buil$ing capacity in liaison .ith the exam boar$s "or &CE exams* inclu$ing &CE teacher training
opportunities* &CE School inspections an$ &CE exam venues 4practical an$ theory6 $evelopment3
- Reporting o" strategic ris/s in accor$ance .ith the Enterprises Ris/ Management 5rame.or/
- %ositive "ee$bac/ on services "rom can$i$ates* clients* sta/ehol$ers an$ venue sta""
B3 Business planning "or the epal branch
- %rovi$ing inputs "or %lanning an$ "orecasting o" all exams $elivere$ in epal to be "e$ into the overall
business plan
? o" > Recruitment Team June ?;00
- Targets are met
- (n"ormation accurate
:3 5inancial management
- Accurate monitoring o" Examinations Services income* expen$iture an$ bu$gets againts all agree$
"orecasts an$ targets3
- Close liaison .ith sta"" responsible "or "inancial systems an$ contro i 4 .ho is the ES5C D (n$ia "inance
team 4 inclu$ing the Exams 5inance Manager in Delhi 6 - %rovi$ing monthly bu$get monitoring reports as
per corporate 5inancial Control an$ Compliance 5rame.or/ 45CC56 re,uirements
- Cverseeing the preparation o" the examinations monthly venue sta"" payroll D
- Ensuring compliance .ith British Council "inancial proce$ures an$ all Exams Services "inancial
proce$ures* as set out in corporate "inance gui$elines3
23
- Support the $elivery an$ a$ministration o" all exams $elivere$ in epal
- All support is in line .ith the Service !evel Agreement 4S!A6 bet.een epal an$ (n$ia
>3 Managing an$ supervising the customer services partnership .ith the outsource$ provi$er* ensuring
- @uality stan$ar$s are met
- %ositive relationship management .ith the outsource$ provi$er
- #ey Customer Services in$icators such as Mystery Shopping an$ Customer Management 5rame.or/
au$it re,uirements are met
- %erio$ic revie. o" the Service !evel Agreement 4S!A6 .ith the provi$er
- A system "or $ealing .ith complaints an$ en,uiries "rom clients* partners* sta/ehol$ers an$ can$i$ates
is in place an$ meets E@S/@CA stan$ar$s
=3 Exams team training
- Exams Team Training an$ Development plan is in place an$ in accor$ance .ith the agree$ Training
%olicy an$ .ithin allocate$ training bu$gets3
- Recruitment o" venue sta"" an$ Training to the stan$ar$ agree$3
- Monitoring the per"ormance o" venue sta"" an$ plan training as re,uire$3
E3 !ine management o" exams sta"" in branch o""ice in #athman$u3in accor$ance .ith corporate 'R
management stan$ar$s
- Corporate stan$ar$s* proce$ures an$ $ea$lines in %er"ormance Management are a$here$ to
- !ine-manage$ sta"" per"orm accor$ing to E@S/@CA stan$ar$s
- Sta"" leave has been planne$ an$ approve$ accor$ing to corporate gui$elines
- E""ective sta"" $evelopment an$ training plans are in place* inclu$ing E,uality 8 Diversityan$ Chil$
%rotection $eliverables
13 Ensure e""ective Test Day A$ministration in line .ith all exam boar$ an$ E@S/@CA $ocumentation 4an$
- Act as a test $ay a$ministrator .hen re,uire$
- %rovi$e support to examinations a$ministrations in or$er to meet customer nee$s an$ enable the
Examinations Services team to meet its ob)ectives
- ensure contingency planning is in place an$ in accor$ance .ith Business Continuity %lans "or all exams
in all situations 4stri/es* $emonstrations* earth,ua/es etc363
Ke relationships: (include internal and external)
03 (n$ia exams management team i* inclu$ing Director Exams (n$ia* Assistant Director Exams
B o" > Recruitment Team June ?;00
Cperations (n$ia* Assistant Director Exams Mar/eting (n$ia *'ea$ Exams orth (n$ia* 'ea$ (E!TS
Mar/eting (n$ia* Senior operations managers an$ Senior Manager Exams 5inance
?3 British Council epal country $irector an$ management team an$ exams teams members in
#athman$u an$ Delhi
B3 &CE Schools in epal
:3 (E!TS Agent bo$ies an$ agents in epal
23 +# examination boar$ an$ publishing house representatives in epal
23 Customer Services Cutsourcing company lea$ership 4currently F5S &lobal Country Manager "or
epal6
!ther important features or re"uirements of the job
(e.g. travel, unsocial/evening hours, restrictions on employment etc)
This post .ill re,uire travel throughout epal an$ occasionally .or/ing at unsocial hours an$ on
.ee/en$s
%lease speci"y any
passport/visa an$/or nationality
re,uirement3
Must be legally entitle$ to .or/ in epal3
Must Ac,uire a passport imme$iately* i" not possessing one currently
%lease in$icate i" any security
or legal chec/s are re,uire$
"or this role3
o

: o" > Recruitment Team June ?;00
Person Specifcation
Essential
Desirable
Assessment stage
Behaviours Gor/ing together 4more
$eman$ing6
Being Accountable 4more
$eman$ing6
Ma/ing it happen 4more
$eman$ing6
Shaping the "uture 4essential6
Creating share$ purpose
4essential6
(ntervie.
Skills and
Knowledge
5inancial planning an$
management !evel ? 4Ris/
management* planning an$
"orecasting* monitoring an$
reporting6
Mar/eting an$ Customer
Service 4!evel ?6
Computer S/ills 4!evel ?6
Communication s/ills 4!evel
?(E!TS Ban$ = or B+!ATS level
: or CE5 level C0 e,uivalent
an$ "luent epali
Short listing
an$ (ntervie.
Experiene 5ive years proven .or/ing
experience in a managerial role*
.ith some line management
responsibility
B years .or/
experience in the
private sector or
commercial company
in epal
Management an$
lea$ership experience
in the pro$uct an$
services in$ustry
Short listing
an$ (ntervie.
2 o" > Recruitment Team June ?;00
!ualifiations Degree level ,uali"ication in a
business an$/or mar/eting sub)ect3
Masters $egree level
,uali"ication in a
business sub)ect
%ro"essional
management
,uali"ication
Short listing
Submitte$ by
'ea$ Examinations Services-
orth (n$ia
Date 0E 5ebruary ?;0:
> o" > Recruitment Team June ?;00