CK3

Mobile
Computer
CK3R, CK3X, CK3XN
I

User Manual

Intermec Technologies Corporation

Worldwide Headquarters
6001 36th Ave.W.
Everett, WA 98203
U.S.A.
www.intermec.com
The information contained herein is provided solely for the purpose of allowing customers to
operate and service Intermec-manufactured equipment and is not to be released, reproduced, or
used for any other purpose without written permission of Intermec Technologies Corporation.
Information and specifications contained in this document are subject to change without prior
notice and do not represent a commitment on the part of Intermec Technologies Corporation.
2012 by Intermec Technologies Corporation. All rights reserved.
The word Intermec, the Intermec logo, Norand, ArciTech, Beverage Routebook, CrossBar,
dcBrowser, Duratherm, EasyADC, EasyCoder, EasySet, Fingerprint, i-gistics, INCA (under license),
Intellitag, Intellitag Gen2, JANUS, LabelShop, MobileLAN, Picolink, Ready-to-Work, RoutePower,
Sabre, ScanPlus, ShopScan, Smart Mobile Computing, SmartSystems, TE 2000, Trakker Antares,
and Vista Powered are either trademarks or registered trademarks of Intermec Technologies
Corporation.
There are U.S. and foreign patents as well as U.S. and foreign patents pending.
Wi-Fi is a registered certification mark of the Wi-Fi Alliance.
Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation
in the United States and/or other countries.
Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A.
This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit
(www.openssl.org).
This product includes cryptographic software written by Eric Young ([email protected]).
This product uses Regex++, Index software during its operational phases. The owner of Regex++
has granted use of the software to anyone provided such use is accompanied by the following
copyright and permission notice:
Regex++, Index. (Version 3.31, 16th Dec 2001)
Copyright 1998-2001 Dr John Maddock
Permission to use, copy, modify, distribute and sell this software and its documentation for any
purpose is hereby granted without fee, provided that the above copyright notice appear in all
copies and that both that copyright notice and this permission notice appear in supporting
documentation. Dr John Maddock makes no representations about the suitability of this software
for any purpose. It is provided "as is" without express or implied warranty.
iTalkie is a trademark of TABLETmedia, Inc.

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Contents

Contents
Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Global Services and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Warranty Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Web Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Send Feedback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Who Should Read This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Patent Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

1 About the Computer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

About the CK3R and CK3X Mobile Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
About Language Provisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Charge the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Battery Charge Times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Change the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
About Battery Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
About Battery Life and Conservation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
About the Status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
About the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
About the Color-Coded Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
How to Capitalize Characters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
About the Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
About the Screen Backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Configure the Screen Backlight Timeout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Configure the Screen Backlight Brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
About the Audio Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Adjust the Speaker Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
About the Push-to-Talk Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Record Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Use the Computer as a Two-Way Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

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How to Read Bar Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Read Bar Codes with the Imager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Connect a Bluetooth Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Connect a Tethered Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Insert a microSD Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
How to Transfer Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Set Up the Computer as a Mass Storage Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
CK3 Options and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

2 About the User Interface and Intermec Applications . . . . . . . . . . 29

About the User Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
About the Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
About Screen Gestures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Title Bar Status Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Calibrate the Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
About Intermec Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Intermec Applications on the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Downloadable Intermec Applications for the Computer. . . . . . . . . . . . . . . . . . . . . 36
About Features Demo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
About Intermec Browser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
About Intermec HTML5 Browser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
About Intermec Launcher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
About Intermec Terminal Emulator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
About SmartSystems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

3 Configure the Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

How to Configure the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
About Intermec Settings on the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Start Intermec Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
About the Structure of Intermec Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
How to Navigate in Intermec Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Enable Intermec Settings Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Restore Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Configure the Computer Remotely with SmartSystems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

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About Network Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Configure 802.11 Radio Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
About Bluetooth Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Turn On the Bluetooth Radio. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Connect a Bluetooth Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Create a Configuration Bar Code with EasySet . . . . . . . . . . . . . . . . . . . . . 51
Connect to a Bluetooth Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Connect a Bluetooth Audio Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Connect to a Wireless Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
About Serial and USB Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
About Wireless Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Load a Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
How to Make Your Security Choice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Select a Funk Security Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Configure WPA or WPA2 Enterprise (802.1x) Security with
Funk Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Configure WPA or WPA2 Personal (PSK) Security with Funk
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Configure 802.1x Security with Funk Security . . . . . . . . . . . . . . . . . . . . . . 60
Configure LEAP Security with Funk Security . . . . . . . . . . . . . . . . . . . . . . . 61
Configure Static WEP Security with Funk Security. . . . . . . . . . . . . . . . . . 61
Use Open (No Security) Associations with Funk Security . . . . . . . . . . . . 62
Select Microsoft as Your Security Choice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Configure WPA or WPA2 Enterprise (802.1x) Security with
Microsoft Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Configure WPA or WPA2 Personal (PSK) Security with Microsoft
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Configure 802.1x Security with Microsoft Security. . . . . . . . . . . . . . . . . . 64
Configure Static WEP Security with Microsoft Security . . . . . . . . . . . . . 65
Use Open (No Security) Associations with Microsoft Security. . . . . . . . 65

4 Manage the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

About Managing the Computer in Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
How to Manage the Computer Using CloneNGo . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
How to Manage the Computer Using SmartSystems . . . . . . . . . . . . . . . . . . . . . . . . 68
How to Manage the Computer Using Third-Party Software . . . . . . . . . . . . . . . . . . 69
How to Develop and Install Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
About Packaging Your Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Install Applications Using SmartSystems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Install Applications Using Microsoft Synchronization Software. . . . . . . . . . . . . . 71
Install Applications Using an SD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
How to Launch Applications Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
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How to Update the System Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Update Computers Using SmartSystems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Update the Computer Using a microSD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

5 Troubleshoot and Maintain the Computer . . . . . . . . . . . . . . . . . . 75

About the Intermec Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
About Troubleshooting the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Wi-Fi Connection Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Check Wi-Fi Network Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
802.1x Security Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Troubleshoot the Scanner with Scan Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Problems Reading Bar Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Problems Using the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Call Product Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Locate Your Configuration Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Locate Your Operating System Version. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
How to Restart the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Reboot the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Cold Boot the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Clean Boot the Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Clean the Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

A Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Physical and Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
EA31 Typical Reading Distances - Extended Reading Range . . . . . . . . . . . . . . . . . 93
EA31 Imager Minimum Reading Distances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
EA31 Imager Typical Reading Distances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
EA30 Typical Reading Distances - Extended Reading Range . . . . . . . . . . . . . . . . . 97
EA30 Area Imager Minimum Reading Distances . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
EA30 Imager Typical Reading Distances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
EX25C Near-Far Range Area Imager Reading Distance . . . . . . . . . . . . . . . . . . . . .100

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B Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Default Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106
Data Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106
RFID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
Device Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
Core Messaging Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
Device Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
Virtual Wedge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
Location Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

C Keypads and Keystrokes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Characters and Functions on Keypads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

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Before You Begin

Before You Begin

This section provides you with safety information, technical support
information, and sources for additional product information.

Safety Information
Your safety is extremely important. Read and follow all warnings and
cautions in this document before handling and operating Intermec
equipment. You can be seriously injured, and equipment and data can
be damaged if you do not follow the safety warnings and cautions.
This section explains how to identify and understand warnings,
cautions, and notes that are in this document.
A warning alerts you of an operating procedure, practice,
condition, or statement that must be strictly observed to avoid
death or serious injury to the persons working on the equipment.
A caution alerts you to an operating procedure, practice,
condition, or statement that must be strictly observed to prevent
equipment damage or destruction, or corruption or loss of data.
Note: Notes either provide extra information about a topic or contain
special instructions for handling a particular condition or set of
circumstances.

Global Services and Support

Warranty Information
To understand the warranty for your Intermec product, visit the
Intermec website at www.intermec.com and click Support >
Returns and Repairs > Warranty.

CK3R and CK3X Mobile Computer User Manual

ix

Before You Begin

Disclaimer of warranties: The sample code included in this document

is presented for reference only. The code does not necessarily
represent complete, tested programs. The code is provided as is with
all faults. All warranties are expressly disclaimed, including the
implied warranties of merchantability and fitness for a particular
purpose.

Web Support
Visit the Intermec website at www.intermec.com to download our
current manuals (in PDF).
Visit the Intermec technical knowledge base (Knowledge Central) at
www.intermec.com and click Support > Knowledge Central to
review technical information or to request technical support for your
Intermec product.

Send Feedback
Your feedback is crucial to the continual improvement of our
documentation. To provide feedback about this manual, please
contact the Intermec Technical Communications department directly
at [email protected].

Telephone Support
In the U.S.A. and Canada, call 1-800-755-5505.
Outside the U.S.A. and Canada, contact your local Intermec
representative. To search for your local representative, from the
Intermec website, click About Us > Contact Us.

Who Should Read This Manual

This manual is for the person who is responsible for installing,
configuring, and maintaining the CK3R and CK3X mobile computer.
This manual provides you with information about the features of the
computer, and how to install, configure, operate, maintain, and
troubleshoot it.
Before you work with the CK3R or CK3X, you should be familiar with
your network and general networking terms, such as IP address.

CK3R and CK3X Mobile Computer User Manual

Before You Begin

Related Documents
Here are some related Intermec documents you might find useful:

Intermec Settings Command Reference Manual

Intermec Developer Library (IDL) Resource Kit Developers Guide

The Intermec website at www.intermec.com contains our documents

(as .pdf files) that you can download for free.
To download documents
1 Visit the Intermec website at www.intermec.com.
2 Click the Products tab.
3 Using the Products menu, navigate to your product page. For
example, to find the CK3X computer product page, click
Computers > Handheld Computers > CK3X.
4 Click the Manuals tab.
If your product does not have its own product page, click Support >
Manuals. Use the Product Category, the Product Family, and
Product to find your documentation.

Patent Information
Product is covered by one or more of the following patents:
4953113; 4961043; 4970379; 4988852; 5019699; 5021642; 5038024;
5081343; 5095197; 5144119; 5144121; 5182441; 5187355; 5187356;
5195183; 5216233; 5216550; 5218191; 5227614; 5233172; 5241488;
5243602; 5258606; 5278487; 5288985; 5308966; 5322991; 5331136;
5331580; 5342210; 5349678; 5359185; 5371858; 5373458; 5389770;
5397885; 5410141; 5414251; 5416463; 5442167; 5464972; 5468947;
5468950; 5477044; 5486689; 5488575; 5500516; 5502297; 5504367;
5508599; 5514858; 5530619; 5534684; 5536924; 5539191; 5541419;
5548108; 5550362; 5550364; 5565669; 5567925; 5568645; 5572007;
5576529; 5592512; 5594230; 5598007; 5608578; 5616909; 5619027;
5627360; 5640001; 5657317; 5659431; 5671436; 5672860; 5684290;
5719678; 5729003; 5742041; 5761219; 5764798; 5777308; 5777309;
5777310; 5786583; 5793604; 5798509; 5798513; 5804805; 5805807;
5811776; 5811777; 5818027; 5821523; 5828052; 5831819; 5834749;
5834753; 5837987; 5841121; 5842070; 5844222; 5854478; 5862267;
CK3R and CK3X Mobile Computer User Manual

xi

Before You Begin

5869840; 5873070; 5877486; 5878395; 5883492; 5883493; 5886338;

5889386; 5892971; 5895906; 5898162; 5902987; 5902988; 5912452;
5923022; 5936224; 5949056; 5969321; 5969326; 5969328; 5979768;
5986435; 5987192; 5987499; 5992750; 6003775; 6012640; 6016960;
6018597; 6024289; 6034379; 6036093; 6039252; 6064763; 6075340;
6095422; 6097839; 6102289; 6102295; 6109528; 6119941; 6128414;
6138915; 6149061; 6149063; 6152370; 6155490; 6158661; 6164542;
6164545; 6173893; 6195053; 6234393; 6234395; 6244512; 6249008;
6328214; 6330975; 6345765; 6356949; 6367699; 6375075; 6375076;
6375344; 6431451; 6435411; 6484944; 6488209; 6497368; 6532152;
6538413; 6539422; 6621942; 6641046; 6681994; 6687403; 6688523;
6732930; 6859190; 6889903; 6967280; 7027037; 7035466; 7090137;
7121467.
Docking station or device: 5052943; 5195183; 5317691; 5331580;
5544010; 5644471.
There may be other U.S. and foreign patents pending.

xii

CK3R and CK3X Mobile Computer User Manual

About the Computer Features

This Chapter introduces the CK3R and CK3X Mobile

Computers with Windows Embedded Handheld operating
system. Use this chapter to learn about the basic features and
functions of each computer, as well as the available accessories
for it.

Chapter 1 About the Computer Features

About the CK3R and CK3X Mobile Computers

The Intermec CK3R and CK3X Mobile Computers are ergonomically
designed mobile computers built on the Microsoft Windows
Embedded Handheld 6.5 operating system. The computers are
lightweight, easy-to-use, and run most software designed for the
Windows Embedded platform. In this manual, computer refers to
models CK3R, CK3X, and CK3XNI, unless specifically stated.




CK3 Mobile Computer Features

Callout

Description

Power button

Scan button

Status LEDs

Ambient light sensor

Tethered stylus

Docking connector
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Chapter 1 About the Computer Features

The CK3R Mobile Computer with a DHIB 802.11b/g/n radio

installed is Wi-Fi certified for interoperability with other
802.11b/g/n wireless LAN devices.
The CK3X Mobile Computer with a DDIB 802.11a/b/g/n radio
installed is Wi-Fi certified for interoperability with other
802.11a/b/g/n wireless LAN devices.
This table shows some of the key differences between the CK3R and
CK3X:
Compare the CK3R and CK3X
Feature

CK3R

CK3X

Flash

512 MB

1G

RAM

256 MB

256 MB

Accelerometer

No

Yes

802.11 Radio

b/g/n

a/b/g/n

Alphanumeric or Numeric Keypad

Yes

Yes

Microphone

No

Yes

Imager

EA31

EA30, EX25

About Language Provisioning

You are prompted to select a language provision when the computer
starts for the first time. It may take up to 15 minutes to load your
language. Once loaded, your selected language will persist through all
boot scenarios (warm, cold, or clean).
Make sure you select the correct language before you tap Provision. If
you need change the language provisioning, you need to reinstall the
operating system and restart the computer. When the computer starts
again, select your new language.

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Chapter 1 About the Computer Features

About the Battery

Warning: The battery used in this device may present a fire or
chemical burn hazard if it is mistreated. Do not disassemble it,
heat it above 100 C (212 F) or incinerate it. Dispose of used
batteries promptly. Keep away from children.
The computer uses one of these rechargeable Lithium-ion battery
packs as its main power source.
CK3R/CK3X Battery Packs
Battery Model

Description

Ships With

AB17

2000 mAH (7.4 Wh) battery

CK3R

AB18

5100 mAH (18.5 Wh) battery

CK3X

1001AB01/100 5200 mAH (19.2 Wh) battery, includes battery

1AB02
health monitoring

You can use the battery status icon in the Title bar or the Intermec
Dashboard to view the charging status of your battery.
The optional 5200 mAH battery provides higher performance with less
power, improves cold temperature operation, and provides remote
health monitoring if you are using SmartSystems.

Charge the Battery

Make sure you fully charge the battery before you use your computer.
You can charge the battery before or after you install it in the
computer. A fully discharged battery charges in approximately 4
(AB17) to 7 (AB18, 1001AB01/1001AB02) hours.

Insert the battery into the battery bay of the AD20 single dock
(AB17 or AB18 only), insert up to four batteries into the AC20 quad
battery charger (AB17 or AB18 only), or insert batteries into the
FlexDock battery cup 1002UC02 with the DX2 or DX4.
Or,

Install the battery in the CK3 and insert the CK3 into the AD20
single dock, AD21 Ethernet multidock, AD22 charge-only
multidock, Universal Wall Mount Charger, or AV10 vehicle dock.
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Chapter 1 About the Computer Features

Battery Charge Times

Charge times for the batteries depend on the battery and the charging
method.
Battery Charge Times
1001AB01/1001
AB02 Charge
Times

AB17 Charge
CK3 Charging Accessory TImes

AB18 Charge
TImes

AC20 quad charger

up to 4 hours

up to 6 hours

AD20 single dock

up to 4 hours

up to 6 or 7
hours

up to 6 hours
(battery must be
inserted in
computer)

AD21 Ethernet
multidock

up to 4 hours

up to 7 hours

up to 6 hours

AD22 charge-only
multidock

up to 4 hours

up to 7 hours

up to 6 hours

AV10 vehicle dock

up to 4 hours

up to 7 hours

up to 6 hours

DX2 or DX4 with

up to 4 hours
FlexDock cup 1002UC02

up to 7 hours

up to 6 hours

Universal wall mount

charger

up to 6 hours

up to 6 hours

up to 4 hours

Change the Battery

Before you change the battery, you need to put the computer in
Hibernate (battery swap) mode. Hibernate mode turns off the radios
on the computer.
1 Save your files and close any open applications.
2 Press and hold the Power button for about 2 seconds until the
Intermec Power Options screen appears.
3 From the Intermec Power Options screen, select Hibernate.
4 If necessary, disconnect the handstrap from the bottom of the
computer.

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Chapter 1 About the Computer Features

5 Press the battery release tab toward the battery until the battery is
released, and then remove the battery.
6 Insert the top end of a fully charged battery into the computer and
press down firmly on the bottom of the battery. The battery release
tab makes a clicking sound when the battery is completely
installed.

About Battery Status

Use the battery icon on the Title bar to view the power status of the
battery.
Battery Status Icons
Icon

Status
Battery is fully charged.
Battery has medium charge.
Battery is low. You need to replace the battery soon.
Battery is critically low. You need to replace the battery now.
Battery is charging.

The Battery status LED below the computer screen indicates the
charging status of the battery.

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Chapter 1 About the Computer Features

#BUUFSZ
TUBUVT
-&%

Battery LED States

LED State

Description

Steady green

The computer is connected to a charger and the

battery is more than 95% charged.

Blinking red

The battery is very low. The computer will soon go

into Suspend mode. Charge or replace the battery.

Steady red

The computer is connected to a charger and the

battery is charging.

Amber

There is a battery error. The battery is not charging

because it is missing, faulty, or outside the allowable
charging temperature range. If it is outside the
charging temperature range, charging will resume
when the battery temperature returns to the
acceptable range of 5 C to 35 C (41 F to 95 F).

Off

The computer is not on external power and the battery

is operating normally.

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Chapter 1 About the Computer Features

About Battery Life and Conservation

Batteries that are stored outside the computer for long periods of time
slowly discharge. Intermec recommends storing the battery in a
charger to maintain battery performance.
Battery Conservation Tips
When You Want to:

Do this to Save Battery Power:

Use the computer and the low

Connect the computer to an external
battery status icon appears or the power source. Save your data, press the
battery light turns on.
Power button, and select Hibernate .
After the computer turns off, remove the
battery and insert a fully charged battery.
Stop using the computer for 5
minutes or longer.

Make sure that the low battery status icon

is not on the screen and the battery status
LED is not on. Press the Power button
and select Suspend to suspend the
computer. If you have a CK3X, the
accelerometer lets you lay the computer
face down and it will automatically
suspend.

Store the computer for more than If you are storing the computer for a
a day.
few days, like over the weekend, install
a charged battery or connect the
computer to a power source.
If you are storing the computer for
longer, remove and charge the battery,
and then store both the battery and
computer in a cool location.
If you store the battery for several
months, recharge the battery to keep it
at peak performance.
Store the battery outside the
computer.

Store the battery in a charger.

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Chapter 1 About the Computer Features

About the Status LEDs

The status LEDs turn on, turn off, or blink to indicate a specific
activity on your computer.

Location of Main Status LEDs

Main Status LED Descriptions

Callout LED

Color

Description

Notification

Orange

Windows Mobile 6.5 notification.

Good Read

Green

Good read of a bar code.

Blinking
red

Bad read of a bar code.

Blinking
green

The data collection engine is

processing or starting up.

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Chapter 1 About the Computer Features

Main Status LED Descriptions (Continued)

Callout LED
2

Color

Blue
Intermec
Ready-to-Work
indicator

Battery status

Description
If Intermec Terminal Emulator (ITE)
is installed, the application is
running and is connected to the host.
If you do not have ITE, you can
configure the Ready-to-Work
indicator to turn on or off to indicate
a healthy state.

Blinking
blue

ITE is running but not connected to

the host. The computer is unhealthy.

Off

ITE is not installed or not running.

The computer is healthy.

Steady
green

The computer is connected to a

charger and the battery is more than
95% charged.

Steady red The computer is connected to a

charger and the battery is charging.

10

Blinking
red

The battery is very low, and the

computer will go into Suspend mode
soon. Charge or replace the battery.

Amber

There is a battery error. The battery is

not charging because it is missing,
faulty, or outside the allowable
charging temperature range. If it is
outside the charging temperature
range, charging will resume when the
battery temperature returns to the
acceptable range of 5 C to 35 C
(41 F to 95 F).

Off

The computer is not on external

power and the battery is operating
normally.

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Chapter 1 About the Computer Features




Location of Orange and Green Key LEDs

Orange and Green Key Status LEDs

Callout

LED

Color

Description

Orange key status

Orange

The Orange key is enabled.

Green key status

Green

The Green key is enabled.

CK3R and CK3X Mobile Computer User Manual

11

Chapter 1 About the Computer Features

About the Keypad

The computer comes with either an alphanumeric keypad or a
numeric keypad. In low light conditions, an ambient light sensor
automatically turns on the keypad backlight. To conserve power, you
can disable the keypad backlight. The CK3R keypads do not have the
PTT key.

Alphanumeric Keypad

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Chapter 1 About the Computer Features

Numeric Keypad

About the Color-Coded Keys

Use the orange key and the green key to access additional
characters, symbols, and functions printed on the keypad overlay.
After you understand how to use the color-coded keys and key
sequences, you can access all of the additional features printed on the
keypad overlay.
The default setting for the Green/Orange keys is Press once to lock.
You can also set the keys to Press twice to lock if you do not want the
Green/Orange keys to lock after pressing them one time. The
information in this section assumes that you are using the default
setting for the Green/Orange keys lock options. To change the setting
for the Green/Orange keys, go to Start > Settings > System >
Intermec Settings > Device Settings > Keypad.

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Chapter 1 About the Computer Features

How to Use the Color-Coded Keys

You Want to

Press

Example

Use an orange
key (LED turns on),
character or function and then the key with the
printed above a key.
character or function
printed above it (LED
stays on).

On the alphanumeric
keypad, press then $
to open the device health
dashboard.

Use a green character

key (LED turns on),
or function printed
and then the key with the
above a key.
character or function
printed above it (LED
stays on).

On the alphanumeric
keypad, press
and
then  to select the ok
function.

Unlock the green or

orange key.

Press
or
once to
unlock the key. The LED
turns off.

or

once.

How to Capitalize Characters

You can capitalize characters individually, or you can enable Caps Lock
to type all capital letters.
To capitalize a single character
On the alphanumeric keypad, press the key, and then the ! key
to select the Shift function.
On the numeric keypad, press the
key, and then the
key to
select the Shift function.
To enable Caps Lock

On the alphanumeric keypad, press the key, and then the " key.
On the numeric keypad, press the
key, and then the
.key.
To disable Caps Lock

14

When in Caps Lock mode, press

key to disable Caps Lock.

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Chapter 1 About the Computer Features

About the Power Button

When you press the Power button for about 2 seconds and hold it, the
Intermec Power Options screen appears with a list of power options. If
you do not select a power options setting, the currently selected action
(the button outlined in bold) occurs after the timeout. Hibernate does
not appear as an option if the computer is connected to external
power.

The Intermec Power Options Default Screen

Use the next table to understand the Intermec Power Options and
what settings are available for your computer.

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Chapter 1 About the Computer Features

Intermec Power Options

Option

Description

Hibernate (battery swap)

High power saving mode. The computer

saves the current system state, registry,
and file system and then powers off all
radios and internal devices. You can wake
the computer by pressing the Power
button or connecting the computer to
external power.

Suspend

Medium power saving mode. The

computer powers off all radios and
internal devices not involved in saving the
system state. You can wake the computer
by pressing the Power button, pulling the
scanner trigger, scheduling an event such
as an alarm, or by connecting the
computer to external power.

Reboot

The computer does not save the current

system state, but the registry and file
systems are saved. The computer shuts
down all running processes and restarts.

Cancel

Cancels the Intermec Power Options

menu.

Screen Off

Lowest power saving mode. The screen

turns off, but the radios and internal
devices stay on. Tap the screen to turn it
back on.

Shutdown

Very high power saving mode. The

computer turns off everything. You must
press Power or apply external power to
restart the computer.

If you are using WPA or 802.1x security, the computer may need to
reauthenticate before it resumes your application. The Real Time
Clock (RTC) will persist through all of the power options as long as it
receives power from the Real Time Clock battery.
The Intermec Power Options screen is customizable. You can use
Intermec Settings to determine which options are available to end
users, the timeout until the default choice is selected, the default
action if no option is selected, or to disable the Power Options Screen.
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Chapter 1 About the Computer Features

About the Screen Backlight

The computer has an ambient light sensor that automatically adjusts
the brightness of the screen backlight to ensure that the screen is
readable, while conserving power. By default, the screen turns off when
there is no activity on the computer. To resume activity, press a key or
tap the screen.
You can configure the brightness and the timeout of the screen
backlight.

Configure the Screen Backlight Timeout

Use the Start menu to configure the timeout for the screen backlight.
The Power option settings shown below suspend the device after a
specific amount of time. To actually turn off the screen, go to Start >
Settings > System > Intermec Settings > Device Settings > Power
Management > Battery Power > Screen turns off after.
1 Tap Start > Settings > Power.
2 Tap Advanced on the horizontal scroll bar.

3 Select the screen power off settings that you want the computer to
use when it is on battery power or external power.
4 Tap OK.
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Chapter 1 About the Computer Features

Configure the Screen Backlight Brightness

Use Intermec Settings to configure the brightness of the screen
backlight.
1 Tap Start > Settings > System > Intermec Settings.
2 Tap Device Settings > Backlight > Display.
3 Select how bright you want the backlight to be in normal, low, and
bright light conditions.
4 Tap OK and exit Intermec Settings.

About the Audio Features

Your mobile computer has a speaker, a microphone (CK3X only), and
several software tools for configuring the volume of sounds.

Adjust the Speaker Volume

The computer volume includes sounds you hear when you tap the
screen or scan bar codes with a scanner.
1 Tap the Title bar at the top of the screen.
2 Tap the Volume icon

3 Use your stylus to adjust the volume slider.

4 Tap OK.

About the Push-to-Talk Feature

You can use the Push-to-Talk (PTT) feature on the CK3X to:

record audio on your computer.

use your computer as a two-way radio.

Record Audio
Use the Push-to-Talk (PTT) key to record audio on your computer.
1 If your computer is in suspend mode, press the PTT key to turn on
the computer.

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Chapter 1 About the Computer Features

2 Press the PTT key to start the Notes application in audio note
mode, and then tap the Record button to start recording.
Or, press and hold the PTT key to start the Notes application in
audio note mode and start recording.
3 To stop recording, release the PTT key.

Use the Computer as a Two-Way Radio

Use the Push To Talk (PTT) feature with an audio application, such as
iTalkie, to communicate with other computers over the 802.11 radio
network. For more information about the iTalkie application, go to
www.tabletmedia.com/iTalkie.html.

After you install an audio application, press and hold the PTT key
to talk to another computer.

How to Read Bar Codes

The computer has an internal imager that can read 1D and 2D bar
code symbologies, composite symbologies, and postal codes:
The CK3R computer has an EA31 area imager.
The CK3X computer has either an EA30 area imager or an EX25
near-far range area imager.
You can also connect the computer to these external scanners:

Cordless scanners, such as the SF51, SG20, and SR61, using

Bluetooth communications
Tethered scanners, such as the SG10, SG20, SR30, and the SR61,
using a CK3 RS-232 adapter (Model AA21)

Read Bar Codes with the Imager

All of the imagers have an aiming beam to help you correctly frame bar
codes and they support omni-directional (360) scanning.
Before you start reading bar codes, use Intermec Settings to:

enable only the bar code symbologies that you need.

choose the predefined imager mode that best suits your
environment.

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19

Chapter 1 About the Computer Features

Predefined Mode

For Scanning

1D

Only 1D labels.

1D and 2D Standard

(Default) All types of bar code labels.

1D and 2D Bright Environment

In high ambient light, such as outdoors

in sunshine.

1D and 2D Reflective Surface

Glossy Labels.

1 Point the imager window at the bar code and hold the computer
steady a few inches from the label.
2 Press the Scan button or pull the scan handle trigger. The
illumination beam, laser pointer, or frame appear.

For near or close-in scanning distances of 30 cm (11.8 in) or less,

use the laser pointer as a guide and aim slightly to the right of the
center of the bar code. Make sure the illumination beam covers the
bar code you are trying to decode.
For standard and long range scanning distances of 30 cm (11.8 in)
or more, use the laser pointer as a guide and aim toward the middle
of the bar code. Make sure that the illumination beam covers the
bar code you are trying to decode.

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CK3R and CK3X Mobile Computer User Manual

Chapter 1 About the Computer Features

When the imager successfully reads a bar code label, you hear a
high beep, and the Good Read LED turns on briefly.
3 Release the Scan button or trigger.

Connect a Bluetooth Scanner

You can connect the computer to an Intermec Bluetooth scanner, such
as the SF51, SG20, or SR61. Make sure that the Bluetooth radio in the
computer is turned on before you try to connect to a scanner.
1 Tap Start > Settings > System > Wireless Scanning.

2 Tap Add Device.

3 Select Quick Connect, Search, or Manual. Follow the
instructions on the screen to add a wireless scanner.

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21

Chapter 1 About the Computer Features

Connect a Tethered Scanner

To connect a tethered scanner to your computer, use a CK3 RS-232
Adapter (Model AA21) and scanner RS-232 interface cable. For more
information, contact your local Intermec representative.
1 Connect the CK3 RS-232 adapter to the tethered scanner using the
scanner RS-232 interface cable.
2 Connect the adapter to the CK3. For help, see the CK3 Series
RS-232 Snap-On Adapter (AA21) Instructions.
3 Tap Start > Settings > System > Intermec Settings > Data
Collection > Tethered Scanner to configure the settings for the
tethered scanner.

Insert a microSD Card

Insert a micro Secure Digital (SD) card to increase file storage and
install software. The mobile computer supports microSD cards that
hold up to 32 GB of information. The microSD card slot is located in
the battery compartment.
1 Press the Power button to turn off the computer.
2 Remove the handstrap and the battery.

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CK3R and CK3X Mobile Computer User Manual

Chapter 1 About the Computer Features

3 Open the card cover door.

4 Slide the microSD card cover towards the OPEN position and lift
the cover.

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23

Chapter 1 About the Computer Features

5 Insert the microSD card.

6 Close the microSD card cover and slide it towards the LOCK
position.
7 Close the card cover.
8 Use the stylus to press the Reset button in the battery
compartment.

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CK3R and CK3X Mobile Computer User Manual

Chapter 1 About the Computer Features

9 Install the battery. Press down firmly on the bottom of the battery,
and make sure that the battery release tab is fully engaged.
10 Attach the handstrap.
11 Press the Power button. The computer cold boots.

How to Transfer Files

To transfer files you need to physically connect your mobile computer
to your PC and install either Microsoft ActiveSync (Windows XP or
earlier) or Windows Mobile Device Center (Windows Vista or Windows
7) on your PC. ActiveSync and Windows Mobile Device Center are free
applications available from the Microsoft website at
www.microsoft.com/downloads.
Use one of these accessories to connect your mobile computer to your
PC:

AD20 single dock

USB cable (P/N 236-297-001)

Set Up the Computer as a Mass Storage Device

Use the computer as a mass storage device so you can easily copy files
to and from the mobile computer and your desktop PC.
1 Go to www.datalight.com and download the Reliance Nitro
Windows Driver (RNWD).
2 Connect the mobile computer to your desktop PC using a USB
cable.
3 On the mobile computer, tap Start > Settings > System >
Intermec Settings.
4 Tap Device Settings > USB.
5 From the USB function driver menu, select Mass storage - Flash
File Store and tap OK.
6 Copy files to and from your desktop PC to the mobile computer.

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Chapter 1 About the Computer Features

CK3 Options and Accessories

You can use these accessories (sold and ordered separately) with the
CK3. To order accessories, contact your local Intermec sales
representative.
CK3 Options and Accessories
Accessory

Description

Battery (AB17, AB18,

1001AB01, 1001AB02)

The AB17 standard battery, the AB18

extended battery, and the
1001AB01/1001AB02 smart battery,
provide main power to the CK3.

Quad Charger (AC20)

The AC20 quad charger charges up to four

AB17 or AB18 batteries at one time.

Single Dock (AD20)

The AD20 single dock powers your CK3

Mobile Computer and charges a spare
battery (AB17 or AB18) separately. The
single dock also provides client and host
USB connectivity.

Ethernet Multidock (AD21)

The AD21 Ethernet multidock provides

Ethernet connectivity and power to up to
four CK3 computers at one time.

Charge-Only Multidock
(AD22)

The AD22 charge-only multidock charges

up to four CK3 computers at one time.

Vehicle Dock (AV10)

Use the AV10 vehicle dock to hold and

charge your CK3 while you are using it on a
vehicle.

Vehicle Battery Adapter (AE33) Use the AE33 vehicle battery adapter to
provide power to your CK3 from your
vehicle. To use the vehicle battery adapter,
you also need the AA23 power adapter.
FlexDock battery cup
1002UC02 with the DX2 or
DX4

Use the DX2 or DX4 FlexDock with battery

cup 1002UC02 to charge any of the
supported CK3 batteries.

RS-232 Snap-On Adapter

(AA21)

Use the RS-232 adapter to connect RS-232

devices to your CK3.

Power Snap-On Adapter (AA23) Use the power adapter to provide power to
your CK3 from an external power supply.

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CK3 Options and Accessories (Continued)

Accessory

Description

Scan Handle

The scan handle provides you with an

alternate way to hold the CK3 and scan bar
code labels using a convenient scanning
trigger.

Vehicle Holder

Use the vehicle holder to store your CK3

when you are not using it.

Holster

The holster provides you with a convenient

way to carry your CK3 when you are not
using it. There are holsters for a CK3 with a
handle or without a handle.

IP30 and SR61 Battery Pack

Adapter

The IP30 and SR61 battery pack adapter

lets you charge an AB3 battery using the
CK3 quad charger (AC20) or CK3 single
dock (AD20).

CK3 With IP30 Vehicle Holder If you attached an IP30 to your CK3, you
can use the vehicle holder to store your CK3
when you are not using it.
Universal Wall Mount Charger Provides interchangeable country plugs to
Kit
connect power to the computer for
charging. Includes the USB charging cable
(P/N 236-297-001).
Protective Boot

A rubber boot to protects the computer

from damage.

Ethernet Adapter Model

1004UA01 (need the AD20)

Use the Ethernet adapter model 1004UA01

with the AD20 single dock to provide an
Ethernet connection for the computer.

Modem Adapter Model

1004UA02 (need the AD20)

Use the modem adapter model 1004UA02

with the AD20 single dock to provide a
modem connection for the computer.

USB Charging Cable (P/N

236-297-001)

Use the USB charging cable to connect your

computer to the desktop using ActiveSync
or to directly charge the computer.

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Chapter 1 About the Computer Features

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CK3R and CK3X Mobile Computer User Manual

About the User Interface and Intermec

Applications

Use this chapter to learn about the Windows Embedded

Handheld user interface and how to interact with the screen.
You can also use this chapter to learn about the Intermec
applications on your computer, as well as additional
applications you can download.

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Chapter 2 About the User Interface and Intermec Applications

About the User Interface

The Windows Embedded Handheld 6.5 operating system provides a
touch-friendly and easy to navigate user interface.

About the Home Screen

When you turn on your mobile computer, the Home screen is the first
screen that appears after language provisioning is complete.

The Windows Embedded Handheld 6.5 Home Screen

Home Screen Navigation Bars

30

Callout Navigation Bar

Description

Use the Title bar icons to view the current

status of information such as signal strength
and battery power remaining.

Title bar

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Chapter 2 About the User Interface and Intermec Applications

Home Screen Navigation Bars (Continued)

Callout Navigation Bar

Description

Horizontal scroll bar A horizontal scroll bar appears when you tap
the Title bar. The horizontal scroll bar makes
it easy to access the applications associated
with the Tile bar icons. The horizontal scroll
bar also contains a magnifier which improves
the touch experience by making parts of the
screen large enough to tap with your finger.
The horizontal scroll bar also replaces tabs
within Windows screens and allows for easier
navigation.

Tile bar

Use the Tile bar to access the Start menu,

navigate within applications, and open the
SIP.

The Clock & Alarms screen shows how the horizontal scroll bar
appears when you open an application.

Clock & Alarms Screen with Horizontal Scroll Bar

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Chapter 2 About the User Interface and Intermec Applications

About Screen Gestures

The Windows Embedded Handheld 6.5 interface supports the use of
gestures with the finger or stylus to move around the screen.
Screen Gestures
Gesture

Description

Tap

Represents the left click of a mouse.

Double-tap

Represents the left double-click of a mouse.

Hold

Represents the right click of a mouse when you press and

hold on the screen and a context menu appears.

Flick

Initiates scrolling in the direction (horizontal or vertical) the

finger or stylus moves across the screen.

Pan

Press and hold on the screen and then drag in any direction.

Title Bar Status Icons

Tappable icons on the Title bar immediately show you the status of
your network, the volume, the battery, and the time.
Title Bar Status Icons
Icon

Description
You have a new notification.
You have a new text message.
You have a new email message.
You have a new instant message.
An alarm is set.
(CK3X) Microphone is on.
Internet call is in progress.
Bluetooth is on.

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Title Bar Status Icons (Continued)

Icon

Description
Bluetooth headset is detected.
ActiveSync connection is established.
ActiveSync synchronization is in progress.
There is a problem with the ActiveSync synchronization.
Connected to a Wi-Fi network.
Connected to a Wi-Fi network, and other networks are
detected.
Wi-Fi synchronization is in progress.
Other Wi-Fi networks are detected.
Information about a new Wi-Fi network is available.
Wi-Fi is on, but not connected to a network, and other
networks are detected.
Wi-Fi is on, but not connected to a network, and no networks
are detected.
A network connection is active.
A network connection is inactive.
The volume is on.
The volume is off.
The battery has full charge.
The battery has a high charge.
The battery has a medium charge.
The battery has a low charge.

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Chapter 2 About the User Interface and Intermec Applications

Title Bar Status Icons (Continued)

Icon

Description
The battery has a very low charge.
The computer is attached to external power and the battery is
charging.
No battery is installed in the computer.

Calibrate the Screen

If the touch screen does not respond when you tap it with the stylus,
you may need to align the screen using the stylus.
1 Tap Start > Settings > Systems > Screen.
2 Tap Align Screen and follow the instructions to align the screen.
3 Tap OK.

About Intermec Applications

Intermec provides many useful applications to help you configure,
troubleshoot, and connect your computer to other devices and
networks. You can also download additional applications from the
Intermec website to help you use all of the features of your computer.

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Intermec Applications on the Computer

Intermec applications help you configure, troubleshoot, and connect
your computer to other devices and networks.
Intermec Applications Available on the Mobile Computer
Icon

Application

Description

Bluetooth Audio

Use the Bluetooth Audio application to

connect to a Bluetooth headset or hands-free
device.

CloneNGo

Use CloneNGo to configure basic device

settings on multiple client computers from
one master computer. For more information,
see the CloneNGo User Guide.

Intermec Settings

Use Intermec Settings to configure your

computer. You can use Intermec Settings to
individually configure a computer or you can
use it through SmartSystems to configure all
of your computers.

ISpyWiFi

Use ISpyWiFi to check your 802.11 status and

diagnose issues with the connection.

Profile Settings

Use Profile Settings to easily configure the

computer for a specific use. You can choose
predefined values for the Power and
Scanning.

ScanDiagnostic

Use the ScanDiagnostic application to

troubleshoot problems with the internal or
external scanner.

Sensor Calibration

Use the Sensor Calibration application to

calibrate the accelerometer.

Wireless Center

Use the Wireless Center to turn radios (Wi-Fi,

Bluetooth) on and off and configure settings
for each radio.

Wireless Printing

Use the Wireless Printing application to

connect to a Bluetooth printer.

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Chapter 2 About the User Interface and Intermec Applications

Intermec Applications Available on the Mobile Computer (Continued)

Icon

Application

Description

Wireless Readers

Use the Wireless Readers application to

connect the computer to the IP30 RFID
reader.

Wireless Scanning

Use the Wireless Scanning application to

connect to a Bluetooth scanner.

Downloadable Intermec Applications for the Computer

You can download Intermec applications to extend the capabilities of
the computer. You may need to purchase an Intermec license to run
some applications. To find an application, go to www.intermec.com
> Support > Downloads.

About Features Demo

Intermec Features Demo provides a simple way to explore the key
features of your mobile computer. Features Demo applications
demonstrate scanning, document imaging, image capture, and
printing functionality. Many of the applications that are part of
Features Demo also have separate full-featured versions that you can
download and license for your computer. For more information on
Features Demo, see Intermec Features Demo User Guide.

About Intermec Browser

Intermec Browser is a web browser designed for Intermec computers
and is compatible with Microsoft Internet Explorer 6 (IE6) and
Pocket Internet Explorer (PIE). This locked-down application
deliberately limits normal web browser functionality. For example,
users cannot exit the program, type URLs, or use the Back button. You
can configure Intermec Browser for your specific application
requirements and you can design your own web pages.
You can download and use Intermec Browser for free for a 60-day
evaluation period. After the evaluation period expires, you need to
purchase a license. For more information on Intermec Browser, see the
Intermec Browser User Manual.

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About Intermec HTML5 Browser

Intermec HTML5 Browser provides a free open-platform application
environment for Intermec computers. You can now run the same
cross-platform web applications on an Intermec computer that you
can run on iOS and Android devices. Intermec HTML5 Browser also
lets you run applications while the computer is connected to the web
or while it is offline. For more information on the HTML5 Browser, see
the Intermec HTML5 Browser User Guide

About Intermec Launcher

Intermec Launcher is a Microsoft Windows application, designed for
Intermec mobile computers, that provides a platform from which
other applications may be launched while attempting to provide a
locked-down environment. You can configure Intermec Launcher for
your specific application requirements. You can download and use
Intermec Launcher for a 60-day evaluation period. After the evaluation
period expires, you will need to purchase a license. For more
information on Intermec Launcher, see the Intermec Launcher
Version 2.00 User Guide.

About Intermec Terminal Emulator

Intermec Terminal Emulator (ITE) is Intermecs popular terminal
emulation client designed for enterprise-level data collection. In a
single client, ITE supports multiple emulation protocols. Its features
include session persistence, remote management and configuration,
and multiple security options. ITE provides a consistent user interface
and a common menu structure (Intermec Settings), which simplifies
the use and management of applications running on Intermec mobile
computers.
You can download and use ITE for free for a 60-day demo period.
During the demo period, a demo mode message box appears each time
you launch ITE. Press Enter to close the message box. When the demo
period expires, you need to purchase a license. For more information
on ITE, see the Intermec Terminal Emulator (ITE) User Guide.

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Chapter 2 About the User Interface and Intermec Applications

About SmartSystems
Intermec SmartSystems is an easy-to-use centralized software
platform. With SmartSystems, IT Administrators and Integrators can
perform hands-free provisioning and deploy and manage Intermec
devices.
SmartSystems provides a consistent way to manage Intermec devices
located on-site or remotely to maximize IT resources and lower the
total cost of ownership for Intermec data collection equipment.
SmartSystems Foundation can be downloaded at no charge from the
Intermec website. For more information, visit
www.intermec.com/SmartSystems.

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CK3R and CK3X Mobile Comptuer User Manual

Configure the Computer

Use this chapter to learn about the available methods for

configuring your computer and how to use Intermec Settings.
You can also use this chapter to learn how to configure
network communications and wireless security.

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Chapter 3 Configure the Computer

How to Configure the Computer

You can configure many parameters on the computer such as the bar
code symbologies it decodes or the network settings. The values you
set for these parameters determine how the computer operates.
There are several ways to configure the computer:

Directly on the computer. You can use Intermec Settings directly

on the computer to change only the settings on that computer.
Remotely using Intermec SmartSystems. With SmartSystems, you
can remotely configure all of your mobile computers as well as
other SmartSystems-enabled Intermec devices and peripherals.
Using a third-party device management product that supports the
computer and Intermec Settings, such as Soti MobiControl or
Wavelink Avalanche.
Using configuration bundles that you create with SmartSystems.

About Intermec Settings on the Computer

Use Intermec Settings to configure parameters for Intermec
applications on the computer, as well as some device-specific
parameters like volume. You can configure parameters for important
functions like data collection and communications. You can also
password protect Intermec Settings to prevent users from making
changes to the configuration settings.

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Start Intermec Settings

Use Intermec Settings to configure parameters for Intermec
applications and some device-specific parameters. Intermec Settings is
located on the System screen.

Tap Start > Settings > System > Intermec Settings. The Intermec
Settings Main Menu appears.

About the Structure of Intermec Settings

Use the following tables to help find the parameters in Intermec
Settings that you want to configure. Each table contains the
parameters for one of the Intermec Settings Main Menu options.
Most parameters are saved as soon as you tap OK. Some settings, such
as Security Choice, require you to reboot the computer for the changes
to take effect.

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Chapter 3 Configure the Computer

Data Collection Menu

Data Collection Options

Parameters You Can Configure

Internal Scanner

Dock Tethered Scanner

Bluetooth Scanner

Enable Scanner Port

Symbologies
Scanner Settings
Imager Settings
Decode Security
Tethered-Configure on Connect
Enable Scanner Port
Enable Scanner Auto-detect
Symbologies
Scanner Settings
Scanner Port Settings
Imager Settings
Decode Security
BT-Configure on Connect

Communications Menu

42

Communications Options

Parameters You Can Configure

Device Name

Device Name

802.11 Radio

Ethernet Adapter

IP Settings

Bluetooth

Bluetooth Settings

Radio Enabled
Security Choice
Security Settings (Funk or Microsoft)
IP Settings
Certificates
Radio Measurement
Radio Bands (CK3X only)
Allow Security Changes

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Device Settings
Device Settings Options

Parameters You Can Configure

Backlight

Display and Keypad Settings

Date and Time

Date and Time Settings

Good Read

IDL Runtime Versions

Read-only

Keypad

Button Remapping

Power Management

Profile Settings Application

Whether these parameter options appear

in Profile Settings:

Screen

Internal Scanner
Tethered Scanner
Bluetooth Scanner
RFID Scanner

Power Button
Battery Power
External Power
Device Off Sensor (CK3X only)

Power
Scanning
Screen Rotation
Screen Rotation Sensor (CK3X only)

Security

Enables or disables ActiveSync, the SD

card, A USB external drive, and image
capture.

Sounds

System Component Versions

Read-only

USB

USB Function Driver

Beeper and Voice

Headset Beeper
Screen Taps
Key Clicks

Printers Menu
Printer Options

Parameters You Can Configure

Printer (connected through

Bluetooth)

Printer Settings

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Chapter 3 Configure the Computer

Note: The Printers menu displays settings for Bluetooth connected

printers. The settings that appear in the menu are dependent on the
printer that is paired with the device. The printer needs to be using the
Wireless Printing application.
Core Messaging Service Menu
Core Messaging Service Options

Parameters You Can Configure

Server IP

Read-only

Associated Server IP

Associated Server IP

Broadcast Name

Broadcast name

Port

Read-only

Keep Alive Ping Interval

Keep Alive Ping Interval

SmartSystems Information Menu

SmartSystems Information Options Parameters You Can Configure
Identity

Identity Information (hardware

version, firmware version, OS version,
and so on) (Read-only)

Administrator

Administrator Settings (name, phone,

and email)

Location

Location Settings (country, state, city,

campus, and detail)

Information

Device Notes (Read-only)

Device Monitor Menu

Device Monitor Options

Parameters You Can Configure

Device Health Controls

Device Health Screen Captures

44

Enable Health Data Collection

Enable Device Health Application
Enable Blue Light (LED)
Set Rule File Location
Collect Abuse History
Set Data Refresh Periods
Directory
Screen Captures Allowed

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Device Monitor Menu (Continued)

Device Monitor Options

Parameters You Can Configure

Disabled Executables

Read-only

Device Wipe

Enable Wipe
Interval

License Manager Menu

License Manager Options

Parameters You Can Configure

About

Read-only

License Vault

Read-only

Virtual Wedge Menu

Virtual Wedge Options

Parameters You Can Configure

Enable Virtual Wedge

Enable Virtual Wedge

Virtual Wedge Method

Virtual Wedge Method (Adapt to

application, character mode, or block
mode)

Bar Code Scanner Wedge

Bar Code Scanner Grid

Label Encoding (Code page)

Magstripe Reader Wedge

Magstripe Reader Grid

RFID Reader Wedge

CK3R and CK3X Mobile Comptuer User Manual

Read Command
User-Defined Read Command
Date
Time
Tag Separator
User-Defined Tag Separator
End of Message
User-Defined End of Message
RFID Reader Grid

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Chapter 3 Configure the Computer

Location Services Menu

Location Services Options

Parameters You Can Configure

Server

Port
Enable Server

Virtual GPS

Virtual GPS Settings

RFID Menu
RFID Options

Parameters You Can Configure

Enable RFID Service

Enable RFID Service

Application Connection
Reader 1

How to Navigate in Intermec Settings

You can easily navigate through the screens in Intermec Settings to
find the parameters you need to configure:

Tap inside a text field to be able to enter text into it.

Tap a field once to select it.
If you see a ... next to a menu item, there is only one more screen
available. Tap the menu item to access this screen.
If you see a > next to a menu item, there are more screens available
in the next level. Tap the menu item to access these screens.
Use the up and down arrow keys to move up and down the menu.
To move back a level in the menu, tap Back or Cancel on the Tile
bar.
To exit Intermec Settings, tap Menu > Exit or OK.

Enable Intermec Settings Password

You can protect Intermec Settings from other users by enabling a
password.
1 Start Intermec Settings.
2 Tap Menu > Enter Password.
3 Select the Enable password checkbox.
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4 Type your password in the Enter: text box.

5 Retype your password in the Confirm: text box.
6 (Optional) Select the Use password to protect CAB Installation
if you want to restrict the installation of .cab files.
7 Tap OK.

Restore Default Settings

The easiest way to restore default settings on your computer is to use
Intermec Settings. You can restore all default settings on your
computer or restore default settings for a specific menu item in
Intermec Settings.
Note: When you restore default settings, only the settings for visible
menu items are restored. The settings for hidden menu items are not
affected.
1 Start Intermec Settings.
2 Restore the default settings:

To restore all default settings, tap Menu > Restore all

Defaults.

To restore default settings for one menu item, navigate to the

menu and tap Menu > Restore Menu Defaults.

3 When prompted, tap Yes to restore the default settings.

If you are prompted to refresh the computer, tap Yes.

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Chapter 3 Configure the Computer

Configure the Computer Remotely with

SmartSystems
You can use Intermec Settings from a SmartSystems console to
remotely configure all the Intermec computers. For help using
Intermec Settings, click Help > Contents. For information on all the
parameters in Intermec Settings, see the Intermec Settings
Command Reference Manual.
1 In the SmartSystems console, select a computer and then
right-click on it. A list appears.
2 Select Start Intermec Settings.
3 Configure the settings you want to change. As you select
parameters, help for each parameter appears in the upper right
pane.
4 When you are done making changes, select File > Save Settings.

About Network Communications

You can use the mobile computer in your wireless or wired data
collection network. You can connect your computer using:

802.11 radio communications.

Ethernet communications.
Bluetooth communications.
USB and serial communications.

Configure 802.11 Radio Communications

Caution: Make sure all components with antennas are at least 30
cm (1 ft) apart when power is applied. Failure to comply could
result in equipment damage.
The CK3R has an 802.11b/g/n radio and the CK3X has an
801.11a/b/g/n radio to transfer data using wireless communications.
Before you configure radio communications, you need to have your
wireless network set up including your access points.

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By default, the 802.11 radio is disabled. Use the following procedure to

enable the Wi-Fi radio using Intermec Settings.
1 Tap Start > Settings > System > Intermec Settings.
2 From the Intermec Settings main menu, tap Communications >
802.11 Radio > Radio Enabled.
3 Select the Radio Enabled check box and tap OK. By default, the
computer uses Funk security and enables DHCP.
4 Use Intermec Settings to configure the parameters you need to use
for communications with your network.
5 Configure 802.11 security.

About Bluetooth Communications

The CK3 is Bluetooth-enabled, which lets you connect to other
Bluetooth devices such as:
scanners.
printers.
audio devices.
wireless readers.
You need to turn on the Bluetooth radio before you can discover and
connect to Bluetooth devices. By default, the radio is turned off.
The Bluetooth radio maintains its current state through a warm or
cold boot and maintains virtual COM ports. If you clean boot the CK3,
you must recreate pairings to devices.
You can also access Bluetooth settings using Intermec Settings.

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Chapter 3 Configure the Computer

Turn On the Bluetooth Radio

You need to turn on the Bluetooth radio in the CK3 before you can
discover and connect to Bluetooth devices. By default the radio is
turned off.
1 Tap Start > Settings > Bluetooth > Mode tab.
2 Tap Turn on Bluetooth.

3 (Optional) If you want this CK3 to be visible to other Bluetooth

devices, tap Make this device visible to other devices.
4 Tap OK.

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Connect a Bluetooth Scanner

You can connect the computer to an Intermec Bluetooth scanner, such
as the SF51, SG20, or SR61. Make sure that the Bluetooth radio in the
computer is turned on before you try to connect to a scanner.
1 Tap Start > Settings > System > Wireless Scanning.

2 Tap Add Device.

3 Select Quick Connect, Search, or Manual. Follow the
instructions on the screen to add a wireless scanner.

Create a Configuration Bar Code with EasySet

To connect a Blueooth scanner to the computer, you can use the
computer to read a configuration bar code for the scanner. You create
the bar code using Intermec EasySet.
Note: To create the configuration bar code, you need the computer
Bluetooth address. The address is on the labels located on the outside
of the conputer shipping box, and on the packet of information that
ships with the computer.
1 Go to the Intermec website at www.intermec.com.
2 Click the Products tab.
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Chapter 3 Configure the Computer

3 On the Products page, click Computers > Handheld Computers

> CK3 > the Downloads tab > Easyset ver. 5.x.x.x.
4 Follow the instructions to download and install EasySet.
5 Open EasySet and select Interface > Bluetooth >
Connect/disconnect > Compose BT address. The Bluetooth Connect/disconnect - Compose BT address screen appears.
6 Enter the BT address listed on the labels that shipped with your
computer.
7 Click OK.

Connect to a Bluetooth Printer

You can connect the computer to a Bluetooth printer and use the
computer to wirelessly print to the printer. Make sure that the
Bluetooth radio in the computer is turned on before you try to connect
to an Intermec Bluetooth printer, such as the PB21, PB50, or PR3. To
configure your computer for printing wirelessly using Bluetooth, you
need to:

create an application that opens the wireless printing COM port on

the computer. For help, see the Bluetooth Resource Kit, which is
part of the Intermec Developer Library (IDL), available from the
Intermec website at www.intermec.com/idl.
select the current Bluetooth printer on the computer. For help, see
the next procedure.

Note: You can also print wirelessly using Microsoft APIs with
Bluetooth extensions for Winsock and Bluetooth virtual COM ports.
For help, see the Bluetooth Resource Kit documentation.

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1 Tap Start > Settings > System > Wireless Printing.

2 Tap Search to find a printer, or tap Manual to enter a device

address. Follow the onscreen instructions to select the current
Bluetooth printer.
3 (Optional) Tap Print Test Page. The printer prints out a test page.

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Chapter 3 Configure the Computer

Connect a Bluetooth Audio Device

Use the Bluetooth Audio applet to discover, activate, and connect to
Bluetooth audio devices such as a headset.
1 Select Start > Settings > System > Bluetooth Audio. The
Bluetooth Audio screen appears.

2 Follow the onscreen instructions to discover and connect to a

Bluetooth audio device.
Note: If a wired audio device such as a headset is already connected to
the computer, Bluetooth audio receives priority when a Bluetooth
audio device is connected.

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Connect to a Wireless Reader

You can connect the computer to a Bluetooth RFID reader, such as the
IP30. Use Intermec Settings to configure or view information on your
connected RFID readers.
1 Tap Start > Settings > System > Wireless Readers.

2 Tap Add Reader.

3 Select Search or Manual. Follow the onscreen instructions to add
a wireless reader.

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Chapter 3 Configure the Computer

About Serial and USB Communications

You can use these accessories to transmit data to and receive data from
another device through serial or USB communications:
AD20 single dock
AV10 vehicle dock
AA21 RS-232 adapter
For information on these accessories, contact your local Intermec
representative.

About Wireless Security

The computer provides these security solutions for your wireless
network:
Wi-Fi Protected Access 2 (WPA2)
Wi-Fi Protected Access (WPA)
802.1x
LEAP (Funk security only)
WEP
You use either Funk or Microsoft security to implement your wireless
security solution. Intermec recommends WPA2 security with PSK
(Personal) or 802.1x (Enterprise) key management.
Before you set security, you need to enable the radio, set the date, and
set the SSID on your computer. To use 802.1x security, you need to
load a root certificate on your computer. To use transport layer
security (TLS) with WPA or 802.1x security, you also need to load a
user certificate.

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Load a Certificate
To use transport layer security (TLS) with WPA or 802.1x security, you
need a unique client certificate on the computer and a trusted root
certificate authority (CA) certificate.
1 Start Intermec Settings.
2 Select Communications > 802.11 Radio > Certificates.

3 Tap Import Certificates.

4 To import a certificate chain:
a Tap the Import PFX tab.
b Next to the Select pfx to import field, tap <<<.
c

Find and select the root certificate.

d If necessary, enter the Password of pfx.

e Tap Import Certificate.
5 To import user and root certificates from a Microsoft ISD server:
a Tap Web Enrollment.
b To log on to the server, enter the User, Password, and Server
(IP Address).
c

Tap OK.

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d When you are prompted to load the root certificate, tap OK.
e When the message box appears to let you know the certificate
has been added, tap OK.

How to Make Your Security Choice

The computer supports Funk and Microsoft security. Your security
choice depends on your network security needs:

Choose Funk security if you use the computer in a static

environment that requires a high level of security. Funk security
provides CCX v4.0 compliance, support for LEAP and TTLS, and
configuration for up to four profiles. Funk security is the default
security setting on the computer.
Choose Microsoft security if you primarily use the computer to
connect to Wi-Fi hotspots.

Note: Your security choice does not depend on your authentication

server. For example, if you use Microsoft Active Directory to issue
certificates, you can still choose Funk security.

Select a Funk Security Profile

You can define up to four profiles for Funk security. Different profiles
let your computer communicate in different networks without having
to change all your security settings. For example, you may want to set
up one profile for the manufacturing floor and one for the warehouse.
By default, the active profile is Profile 1.
1 Start Intermec Settings.
2 Select Communications > 802.11 Radio > Funk Security.
3 Tap a profile to expand it.
4 (Optional) In the Profile Label text box, enter a meaningful name
for your profile.
5 Configure your security settings. For help, see the next sections.
6 Repeat Steps 3 through 5 for each profile you want to define.

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7 To set the active profile, tap Active Profile and select a profile from
the list.
8 Save your settings.

Configure WPA or WPA2 Enterprise (802.1x) Security

with Funk Security
Before you set WPA-802.1x or WPA2-802.1x security with Funk, you
need to configure your authentication server and authenticators. To
use TLS protocol, you also need to load a user and root certificate. On
your computer, you need to enable the radio and set the date.
1 Start Intermec Settings.
2 Select Communications > 802.11 Radio > Funk Security.
3 Select a Funk security profile to configure.
4 Enter the SSID.
5 For Association, select WPA or WPA2.
The default encryption is TKIP or AES, respectively.
6 For 8021x, select TTLS, PEAP, EAP-FAST, or TLS.
7 If you selected TTLS, PEAP, or EAP-FAST:
a For Prompt for Credentials, select Enter credentials now.
b Enter a User Name and User Password.
8 If you selected TLS, enter a User Name and Subject Name.
9 For Validate Server Certificate, select Yes.
10 Tap OK.

Configure WPA or WPA2 Personal (PSK) Security with

Funk Security
Before you set WPA or WPA2 Personal (PSK) security, you need to
know the pre-shared key for your access point or passphrase for your
authenticator. On your computer, you need to enable the radio and set
the date.
1 Start Intermec Settings.

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2 Select Communications > 802.11 Radio > Funk Security.

3 Select a Funk security profile to configure.
4 Enter the SSID.
5 For Association, select WPA or WPA2.
The default encryption is TKIP or AES, respectively.
6 For 8021x, select None.
7 For Pre-Shared Key, enter the pre-shared key or passphrase:

Enter the pre-shared key (0x followed by 32 hexadecimal pairs)

for your access point.

Enter the passphrase (8 to 63 ASCII characters) for your

authenticator. The computer internally converts the passphrase
to a pre-shared key.

8 Tap OK.

Configure 802.1x Security with Funk Security

Before you set 802.1x-WEP security with Funk security, you need to
enable the radio on your computer and set the date. To use TLS
protocol, you also need to load a user and root certificate. Intermec
recommends that you use WPA2-802.1x instead of 802.1x-WEP if
possible.
1 Start Intermec Settings.
2 Select Communications > 802.11 Radio > Funk Security.
3 Select a Funk security profile to configure.
4 Enter the SSID.
5 For Association, select Open.
6 For Encryption, select WEP.
7 For 8021x, select TTLS, PEAP, or TLS.
8 If you selected TTLS or PEAP:
a For Prompt for Credentials, select Enter credentials now.
b Enter a User Name and a User Password.

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9 If you selected TLS, enter a User Name and Subject Name.

10 For Validate Server Certificate, select Yes.
11 Tap OK.

Configure LEAP Security with Funk Security

Before you set LEAP security, you need to enable the radio and set the
date on your computer.
1 Start Intermec Settings.
2 Select Communications > 802.11 Radio > Funk Security.
3 Select a Funk security profile to configure.
4 Enter the SSID.
5 For Association, select Open, WPA, WPA2, or Network EAP.
The default encryption is TKIP for WPA, AES for WPA2, and
WEP for Open or Network EAP.
6 For Prompt for Credentials, select Enter credentials now.
7 Type a User Name and User Password.
8 Save your settings.

Configure Static WEP Security with Funk Security

Before you set static WEP security with Funk security, you need to
enable the radio on your computer and set the date. Intermec
recommends that you use WPA2-PSK instead of WEP if possible.
1 Start Intermec Settings.
2 Select Communications > 802.11 Radio > Funk Security.
3 Select a Funk security profile to configure.
4 Enter the SSID.
5 For Association, select Open.
6 For Encryption, select WEP.
7 For 8021x, select None.

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8 Enter an ASCII key or hex key value for each key you want to use
(Key 1 through Key 4):

For 64-bit WEP, enter a 5-byte value: 5 ASCII characters or 0x

followed by 5 hexadecimal pairs.

For 128-bit WEP, enter a 13-byte value: 13 ASCII characters or

0x followed by 13 hexadecimal pairs.

9 Select the Transmit key you want to use to transmit data.

10 Tap OK.

Use Open (No Security) Associations with Funk

Security
To create an open network, you can set no security with Funk security.
1 Start Intermec Settings.
2 Select Communications > 802.11 Radio > Funk Security.
3 Select the active Funk security profile.
4 Enter the SSID.
5 For Association, select Open.
6 For Encryption, select WEP.
7 Tap OK.

Select Microsoft as Your Security Choice

The default security setting is Funk. If you want to use Microsoft
Wireless Zero Configuration (WZC) security, you need to select it as
your security choice.
1 Start Intermec Settings.
2 Select Communications > 802.11 Radio > Security Choice.
3 Select Microsoft Security.
4 Tap Yes to save your settings and reboot the computer.
The computer reboots and starts with Microsoft Security as the
Security Choice.

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Configure WPA or WPA2 Enterprise (802.1x) Security

with Microsoft Security
Before you set WPA-802.1x or WPA2-802.1x security with Microsoft,
you need to configure your authentication server and authenticators.
To use TLS protocol, you also need to load a user and root certificate.
On your computer, you need to enable the radio and set the date.
1 Start Intermec Settings.
2 Select Communications > 802.11 Radio > Microsoft Security.
3 Enter the Network name (SSID).
4 For Infrastructure Mode, select Infrastructure.
5 For Network Authentication, select WPA or WPA2.
The default encryption is TKIP or AES, respectively.
6 For 802.1X Authentication, select TLS or PEAP.
7 Select Hidden Network.
8 Tap OK. The User Logon dialog box appears.
9 If you selected PEAP:
a Enter a User Name, Password, and Domain.
b If you want to save the password for future authentication
sessions, select Save Password.
10 If you selected TLS, enter a User Name and Domain.
11 For Network Key Setting, select Automatic.
12 Tap OK.

Configure WPA or WPA2 Personal (PSK) Security with

Microsoft Security
Before you set WPA or WPA2 Personal (PSK) security, you need to need
to know the pre-shared key for your access point or passphrase for
your authenticator. On your computer, you need to enable the radio
and set the date.
1 Start Intermec Settings.
2 Select Communications > 802.11 Radio > Microsoft Security.
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3 Enter the Network name (SSID).

4 For Infrastructure Mode, select Infrastructure.
5 For Association, select WPA-PSK or WPA2-PSK.
The default encryption is TKIP or AES, respectively.
6 For Pre-Shared Key, enter the pre-shared key or passphrase:

Enter the pre-shared key (0x followed by 32 hexadecimal pairs)

for your access point.

Enter the passphrase (8 to 63 ASCII characters) for your

authenticator. The computer internally converts the passphrase
to a pre-shared key.

7 Tap OK.

Configure 802.1x Security with Microsoft Security

Before you set 802.1x-WEP security with Microsoft security, you need
to enable the radio on your computer and set the date. To use TLS
protocol, you also need to load a user and root certificate. Intermec
recommends that you use WPA2-802.1x instead of 802.1x-WEP if
possible.
1 Start Intermec Settings.
2 Select Communications > 802.11 Radio > Microsoft Security.
3 Enter the Network name (SSID).
4 For Infrastructure Mode, select Infrastructure.
5 For Network Authentication, select Open.
6 For Data Encryption, select WEP.
7 For 802.1X Authentication, select TLS or PEAP.
8 Select Hidden Network.
9 Tap OK. The User Logon dialog box appears.
10 If you selected PEAP:
a Enter a User Name, Password, and Domain.
b If you want to save the password for future authentication
sessions, select Save Password.
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11 If you selected TLS, enter a User Name and Domain.

12 Tap OK.

Configure Static WEP Security with Microsoft Security

Before you set static WEP security with Microsoft security, you need to
enable the radio on your computer and set the date. Intermec
recommends that you use WPA2-PSK instead of WEP if possible.
1 Start Intermec Settings.
2 Select Communications > 802.11 Radio > Microsoft Security.
3 Enter the Network name (SSID).
4 For Network Authentication, select Open.
5 For Data Encryption, select WEP.
6 For 802.1X Authentication, select Disabled.
7 For Network Key Value, enter an ASCII key or hex key:

For 64-bit WEP, enter a 5-byte value: 5 ASCII characters or 0x

followed by 5 hexadecimal pairs.

For 128-bit WEP, enter a 13-byte value: 13 ASCII characters or

0x followed by 13 hexadecimal pairs.

8 For Network Key Index, select the key you want to use to transmit
data.
9 Tap OK.

Use Open (No Security) Associations with Microsoft

Security
To create an open network, you can set no security with Microsoft
security.
1 Start Intermec Settings.
2 Select Communications > 802.11 Radio > Microsoft Security.
3 Enter the Network name (SSID).
4 For Network Authentication, select Open.

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5 For Data Encryption, select Disabled.

6 Tap OK.

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Manage the Computer

Use this chapter to learn how to remotely update, configure,

and monitor your Intermec computers. You will also find
information on installing and developing software
applications as well as how to upgrade the system software.

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About Managing the Computer in Your Network

When you have multiple mobile computers and peripherals in your
network, it is essential to have an easy way to manage updates,
configure all the devices, and remotely troubleshoot problems.
Intermec provides two free software solutions for managing your
computers:

CloneNGo is a peer-to-peer license-free way to easily clone settings

from one computer to another.
SmartSystems is a device management software platform that
helps you manage your devices.
You can also purchase third-party device management software
through a vendor.

How to Manage the Computer Using CloneNGo

Intermec CloneNGo is a software application that allows you to copy
the settings and parameters from a master computer onto one or more
client computers. Cloning reduces redundancy and error by providing
an efficient and accurate way to copy and transmit settings from a
master computer to one or more client computers through an adhoc
wireless network. For more information on using CloneNGo, see the
CloneNGo User Guide.

How to Manage the Computer Using SmartSystems

Intermec SmartSystems is a software platform that lets you manage all
of your SmartSystems-enabled devices simultaneously from a central
server. From the Intermec website, you can download this application
at no charge. For help, see www.intermec.com/SmartSystems.
The SmartSystems console displays all SmartSystems-enabled devices
and peripherals in your network. Through the console, you can:

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drag-and-drop configuration bundles, operating system updates,

and firmware upgrades to multiple computers.
save configuration settings from a single device and deploy those
settings to many devices simultaneously.
remotely change settings on the computer and peripherals.

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The SmartSystems console can report on asset locations and battery

status, making it easier to manage your computers.
With a Provisioning license, SmartSystems can automatically push
software, configuration settings, and other files to the computers. The
license also enables ScanNGo, which makes connecting additional
computers to your wireless network as easy as scanning bar codes. To
purchase a Provisioning license, contact your local Intermec
representative.

How to Manage the Computer Using Third-Party Software

You can use third-party software such as Wavelink Avalanche to
centrally manage your Intermec devices. Device management software
enables you to update software, increase security, track your assets,
and troubleshoot devices remotely. You can download the Wavelink
enabler for the mobile computer from the Wavelink website. For more
information, visit the Intermec website and search for Wavelink
Avalanche or visit www.wavelink.com to download the enables.

How to Develop and Install Applications

Use the Intermec Resource Kits to develop applications to run on the
mobile computer. The Resource Kits are a library of C++, .NET, Java,
and web components grouped by functionality that you can use to
create applications for the computer. The Resource Kits are part of the
Intermec Developer Library (IDL), and can be downloaded from the
Intermec website at www.intermec.com/idl.

About Packaging Your Application

After you develop your application, you need to package it for
installation on your mobile computer. For very simple applications,
the executable file may be the only file you need to deploy. Typically,
you will have a set of files to install. Intermec recommends using
cabinet (.cab) files to install more complex applications. The computer
uses standard Windows Mobile .cab files and will install third-party
.cab files.

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You can have your .cab file place the application in any of these
memory locations on the computer:
Object store (root directory)
The non-volatile Flash File Store. Applications and data in the
Flash File Store will persist through a clean boot. The Flash File
Store is erased if you reflash the operating system image.
The optional microSD card. Depending on available disk space,
you may want to consider installing your application files on the
microSD card. Using a card creates the Storage Card folder on the
computer.
Files copied to any of these locations are safe when you cold boot the
computer if the Autouser.dat file has been edited correctly. All .cab files
in each CABFILES folder are automatically extracted after a cold boot.
For more information about AutoRun, see the Intermec Developer
Library Resource Kit Developer Guide.

Install Applications Using SmartSystems

You can use the SmartSystems console to drag-and-drop Intermec
applications onto your mobile computer. The console is part of
SmartSystems.
1 Download your application file from the Intermec website and
unzip it on your desktop PC.
2 Double-click the application file to install it. The application file
should appear in the Software Vault.
3 From the SmartSystems console in the Software Vault,
drag-and-drop the application onto each mobile computer in your
network, or drop the application on a group of computers
contained in a folder.

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Install Applications Using Microsoft Synchronization

Software
When you only have a few computers to update with applications, you
can copy files using Microsoft synchronization software. This
procedure assumes the Microsoft synchronization software is installed
on your PC and is up and running.
1 Connect to the mobile computer through the synchronization
software.
2 Copy the .cab files from your development PC to the mobile
computer.
3 Reboot or cold boot the computer.
4 After the boot process is finished, browse to the .cab files and tap
the files to install them.

Install Applications Using an SD Card

Use a MicroSD card to install applications on one computer at a time
or if you do not have a network connection.
1 Copy your application file to the MicroSD card.
2 Insert the MicroSD card into the mobile computer.
Note: You need to manually reset the computer after you install the
storage card.
3 On the mobile computer, browse to the SD Card folder and run
your application.

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How to Launch Applications Automatically

There are two ways to launch applications automatically on a cold
boot:

Set up your application .cab file to place a shortcut to the

application in the \Windows\StartUp directory at install time.
Use AutoRun to start your application at boot time. AutoRun ships
on the computer and automates other operations. At boot time,
AutoRun executes any commands found in its data file,
Autouser.dat. For more information on using AutoRun, see the
Readme.txt file located in the My Device\Flash File Store\2577
directory on the computer.

How to Update the System Software

The mobile computer uses SmartSystems bundles to update the
operating system (OS) and the system software.
You can use these methods to update your mobile computer:

You can update individual computers, or multiple computers at

the same time, using the SmartSystems console. For help, see the
next section.
You can update individual computers using an SD card.

Update Computers Using SmartSystems

You can use the SmartSystems console to update the operating system
or system software on your mobile computer. The console is part of
SmartSystems and is available from the Intermec website. Before you
can update your mobile computer, you need:

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SmartSystems Foundation. To download SmartSystems

Foundation, go to www.intermec.com/SmartSystems and click
the Downloads tab.
the SmartSystems bundles you want to install. These
SmartSystems bundles are available from the Intermec website at
www.intermec.com. Go to Support > Downloads >
OS/Firmware/Drivers list.

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After you have located these items, you can update your mobile
computer using SmartSystems.
1 Open the SmartSystems console.
2 Make sure the computer is discovered.
3 Make sure the computer is in a powered dock or that power
management is disabled.
4 Download the SmartSystems bundle to your PC.
5 Double-click the SmartSystems bundle on your PC to extract the
update files to the software vault.
6 From the SmartSystems console, locate the bundle to install and
drag them to each mobile computer (or group in a folder) you want
to update. The SmartSystems console installs the update on your
mobile computers.
After the download is complete, your mobile computer begins the
update process and automatically performs a cold boot. The
computer then boots into a special Update Loader mode where the
computer has no network connections and is completely unusable.
This process can take anywhere from 30 seconds to 15 minutes
depending on the update.
After the update is complete, the computer boots again. You will
see a red stop symbol in the SmartSystems console until the
computer reboots and reconnects to the system.

Update the Computer Using a microSD Card

PREREQUISITE
You can update the computer using a microSD card. You need:

a microSD card formatted to FAT16

a microSD adapter card
an SD card reader
the AutoFlash.img file that contains the update you want to install.
If you need this file, visit the Intermec website at
www.intermec.com. Click the Products tab, navigate to the
computer product page, click the Downloads tab, and then locate
the download under OS/Firmware/Drivers.

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The computer supports microSD cards that hold up to 2 GB of

information when you are updating the computer. The microSD card
slot is located in the battery compartment.
1 Insert the microSD card into a microSD adapter card and then
place it in the SD card reader connected to your PC.
2 On your desktop PC, navigate to the download location and select
the folder with the AutoFlash.img file that contains the update you
want to install. Typically, this directory is C:\Program
Files\Intermec\SmartSystem\SS_Lib\Software\OS\
3 Copy the AutoFlash.img file to the root directory of the microSD
card.
4 Remove the microSD card from the adapter card.
5 Turn off the computer and install the microSD card.
6 Press the Reset button.
7 Replace the battery and turn on the computer.
The update process begins. The computer may restart several
times. When the update is complete, the Autoflash Complete
message appears.
8 Press the Power button and choose to Suspend the computer.
9 Remove the microSD card. If you do not remove the microSD card,
the update process repeats each time the computer restarts.
10 Press the Reset button, replace the battery, turn on the computer,
and follow the setup process.

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Troubleshoot and Maintain the Computer

Use this chapter to find answers to any problems you may

encounter while using the computer. You will also find
information on routine maintenance.

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About the Intermec Dashboard

The Intermec Dashboard provides proactive monitoring of your
computer to prevent downtime. Using Intermec Dashboard, you can
easily see the health of the computer and help pinpoint the source of a
problem to determine if it is hardware or software related. It is highly
integrated with SmartSystems. You can also use SmartSystems to
remotely monitor the health of your computers. For help, see the
SmartSystems help.
Intermec Dashboard displays information, such as the status of
network connection, battery usage and battery health, storage space,
and internal devices. It also provides system information, such as the
operating system, firmware, and hardware configuration.

To access the Intermec Dashboard, press the Intermec Dashboard

$ on the
button on the compu numeric keypad or press
alphanumeric keypad.

Intermec Dashboard Main Screen

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About Troubleshooting the Computer

These troubleshooting tables may help you fix some common
problems you may experience with your computer. These tables group
solutions for the Wi-Fi connection, 802.1x security, the imager, and
general operation of the computer.
Note: If you send the computer in for service, it is your responsibility
to save the computer data and its configuration. Intermec is only
responsible for ensuring that the hardware matches the original
configuration when repairing or replacing the computer.

Wi-Fi Connection Problems

Use this section to find possible solutions to Wi-Fi connection
problems.
Wi-Fi Connection Problems and Possible Solutions
Problem

Possible Solution

When you turn on the, mobile

computer after it was
suspended for 10 to 15 minutes
or longer, the mobile computer
can no longer send or receive
messages over the network.

The host may have deactivated or lost the

current terminal emulation session. In a
TCP/IP direct connect network, turn off the
Keep Alive message from host to maintain
the TCP session while the computer is
suspended.

The computer is connected to

the network, and you move to a
new site to collect data. Now,
your mobile computer is not
connected to the network.

Move closer to an access point or to a

different location to reestablish
communications until you reconnect with
the network. Any data collected while out of
range is transmitted over the network.

The mobile computer appears

to be connected to the network,
but you cannot establish a
terminal emulation session
with the host computer.

Move closer to an access point or to a

different location to reestablish
communications until you reconnect with
the network. Any data collected while out of
range is transmitted over the network.

The mobile computer appears

to be connected to the network,
but the host computer is not
receiving any information from
the mobile computer.

There may be a problem with the

connection between the access point and
the host computer. Check with network
administrator or use your access point
users manual.

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Check Wi-Fi Network Status

If you have trouble connecting to your Wi-Fi wireless network:
Make sure you have correctly set network parameters on the CK3.
Check your wireless security settings.
Follow the next procedure to verify available access points and
networks, check signal strength, and view other diagnostics. If you
need to contact Intermec Product Support, this information can be
helpful in troubleshooting wireless network connection issues.
1 Tap Start > iSpyWiFi. The ISpyWiFi application launches:
The ISpyWiFi tab shows:

MAC address and IP address of the Wi-Fi radio.

network association status, including the SSID and MAC

address of the access point.

security configuration.

radio transmit power and signal strength information.

2 Tap the Scan tab to view a list of available Wi-Fi networks. The list
includes the signal strength, channel, and MAC address for each
network.
Tap Scan to refresh the screen.
3 Tap the Supp tab to view radio supplicant information, including
a list of supplicant events and authentication status.

To verify the settings for the currently active security profile, tap
Configure Profile. Intermec Settings launches for you to
configure Wi-Fi radio settings.

To try reconnecting to the network, tap Reconnect.

To delete the events in the list, tap Clear Events.

4 Tap the Ping tab to run a ping test to the host.

a In the Host field, enter the IP address of the host.
b From the Repetitions list, choose the number of times the
computer will ping the host.

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Tap Ping. The graph shows the amount of time it takes for the
host to return the ping. Tap List to see this information in a list
format.

5 Tap the RSSI tab to view the received signal strength of the host
signal.
The information box includes the current signal strength, host
SSID name, MAC address, data rate, and transmit power.
Tap Mark to place an arrow marker above the graph.
6 Tap the Conf tab to set up a log file that lists the RSSI history.
This screen includes the Wi-Fi radio driver version and available
radio modes.
a Check the Log to File check box.
b (Optional) Change to the sample period and number of
samples displayed.
c

Tap Log file. The Save As screen appears.

d (Optional) Change the name of the saved log file, the folder to
which the file to be saved, the content type (log or text), and the
location.
e Tap OK.

802.1x Security Problems

Use this section to find possible solutions to 802.1x security problems.
802.1x Security Problems and Possible Solutions
Problem

Possible Solution

Make sure the mobile computer IP address, host

The mobile computer
IP address, subnet mask, and default router are
indicates that it is
authenticated, but it does configured for the network.
not communicate with the
host.

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802.1x Security Problems and Possible Solutions (Continued)

Problem

Possible Solution

The mobile computer does The mobile computer may not be

not appear to be
communicating with the access point. Make
authenticating and a
sure the mobile computer network name
network connection icon
matches the access point network name
does not appear on the
(SSID).
toolbar.
The access point may not be communicating
with the server. Ensure the access point is
turned on, properly configured, and has
802.1x security enabled.
A network connection icon The mobile computer may not be
appears in the toolbar, but
communicating with the intended access
then disappears.
point. Make sure that the network name
matches the access point network name. The
default network name is INTERMEC.
The access point may not be communicating
with the server. Ensure the access point is
turned on, properly configured, and has
802.1x security enabled.
You are setting up multiple When you change the SSID, the WEP key values
access points in a network are not saved. Configure the WEP key values
with different SSIDs, and and save your changes.
the connection fails.

80

CK3R and CK3X Mobile Computer User Manual

Chapter 5 Troubleshoot and Maintain the Computer

802.1x Security Problems and Possible Solutions (Continued)

Problem

Possible Solution

The mobile computer

indicates it is not
authenticated.

Make sure that:

the User Name and Password parameters on

the mobile computer match the user name
and password on the authentication server.
You may need to configure the password on
both the mobile computer and the
authentication server.
on your authentication server, the user and
group are allowed and the group policy is
allowed to log into the server. For help, see
the documentation that shipped with your
authentication server software.
the IP address and secret key for the access
point match the IP address and secret key on
the authentication server. You may need to
configure the IP address and secret key on
both your access point and authentication
server.
the authentication server software is running
on the server PC.

You clean boot the mobile When you clean boot the CK3, the date and time
computer and this message are not saved. Configure the date and time and
save your changes.
appears, The server
certificate has expired or
your system date is
incorrect.

Troubleshoot the Scanner with Scan Diagnostics

The ScanDiagnostic application helps troubleshoot problems, such as
the inability to read a bar code or a scanner or imager that does not
turn on.
1 Tap Start > ScanDiagnostic.
2 Select the scanner or imager you want to troubleshoot and tap
Diagnose.
The application checks to make sure the scanner or imager is
enabled and checks the settings to make sure they are optimized.

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81

Chapter 5 Troubleshoot and Maintain the Computer

3 Aim the scanner or imager at a bar code and tap and hold Press to
Scan.
After the computer reads the bar code, the computer beeps and the
label data, data length, and symbology appear on the screen.
4 To view recommended settings, press the right arrow button.
5 To accept recommended settings, tap Apply.
6 Tap OK.

Problems Reading Bar Codes

You can troubleshoot problems that prevent you from reading bar
codes, such as the appropriate symbology not being enabled. Before
you call Intermec Product Support, look for your problem in the next
table, and try the possible solutions.
Problems Reading Bar Codes
Problem

Possible Solution

You cannot see the illumination You may be too far away from the bar
beam or frame from the imager
code label. Try moving closer to the
when you press the Scan button
bar code label and scan it again.
and aim the imager at a bar code You may be reading the bar code label
label.
straight on. Change the reading
angle and try again.
The imager hardware trigger may be
disabled. Start Intermec Settings and
go to Data Collection > Scanner
Settings. Make sure Hardware trigger
is selected.
When you release the Scan
button or scan handle trigger, the
Good Read LED does not turn
off.

82

If you configure the computer to use

continuous/edge triggering, the Good
Read LED stays on. If you configure the
computer for level triggering and the
Good Read LED stays on, there may be a
problem. Press the Scan button or pull
the trigger again without scanning a bar
code label. If the LED is still on, contact
Intermec.

CK3R and CK3X Mobile Computer User Manual

Chapter 5 Troubleshoot and Maintain the Computer

Problems Reading Bar Codes (Continued)

Problem

Possible Solution

The scanner or imager cannot

read the bar code.

Position the scanner beam so that it

crosses the entire bar code label in one

pass. Try to vary the scanning angle.
Check the quality of the bar code label.
Scan a bar code label that you know
scans properly. Compare the quality of
the two bar code labels. You may need
to replace the label that you cannot
scan.
Make sure the bar code symbology is
enabled and configured correctly.
Start Intermec Settings and go to Data
Collection > Symbologies for the
scanning device (scanner, virtual
wedge) to check and enable
symbologies.
Make sure the computer application is
expecting input from a bar code. You
may need to type this information
instead.
The scanner may not be turned on or
the scanner may be unable to scan a
specific bar code. Run the
ScanDiagnostic application.

The scanner or imager cannot

read the bar code quickly, or the
scanning beam seems to be faint
or obscured.

The scanner or imager window may be

dirty. Clean the window with a solution
of mild soap and water. Wipe dry. Do not
allow abrasive material to touch the
window.

You read a valid bar code label to

enter data for your application.
The data decoded by the scan
module does not match the data
encoded in the bar code label.

The computer may have decoded the bar

code label in another symbology. Scan the
bar code label again. Make sure you scan
the entire label.

The input device attached to the Set the Scanner Model command to the
computer does not work well or specific attached input device. Enable
read bar code labels very quickly. only the bar code symbologies being used.

CK3R and CK3X Mobile Computer User Manual

83

Chapter 5 Troubleshoot and Maintain the Computer

Problems Using the Computer

You can troubleshoot general problems while using the computer.
Before you call Intermec Product Support, look for your problem in
the next table, and try the possible solutions.
Problems Using the Computer
Problem

Possible Solution

You tap the screen and nothing

happens.

Align the screen.

You press the Power button and The battery may be completely
nothing happens.
drained. Replace or charge the battery.
Restart the computer.
The computer appears to be
Press the Power button and select
locked up, and you cannot enter
Suspend. Press the Power button
data.
again to turn the screen back on.
Press the Power button and select
Reboot.
Cold boot the computer.
Reload the firmware.
You rotate the computer and the Run the Sensor Calibration application
screen does not respond properly. to calibrate the accelerometer.
You cannot type a character on The orange modifier or green modifier
the keypad, or you can only type key may be locked.
uppercase or lowercase letters.

Call Product Support

If you are having trouble using your Intermec computer, you can:
use the troubleshooting tables in this manual to find your problem
and possible solutions.
visit the Intermec technical knowledge base, Knowledge Central at
intermec.custhelp.com.
If you still need help, you can call Intermec Product Support at:

1-800-755-5505

84

CK3R and CK3X Mobile Computer User Manual

Chapter 5 Troubleshoot and Maintain the Computer

Before you call Product Support, have this information ready:

Configuration number (CN) and serial number (SN), printed on a

label inside the battery compartment or shown on the Device
Health dashboard under Information.
Operating system version
Power management settings
Wireless security settings
SmartSystems Platform Bundle (SSPB) version
Intermec Terminal Emulation (ITE) version and protocol, available
from the ITE main screen.
Or, programming language of your custom application and tools
used to create it.

Most information is available in Intermec Settings.

Locate Your Configuration Number

Before you call Intermec Product Support, you need to know the
configuration number of your computer.
1 Open the Device Health Dashboard:

Press

Press

on the numeric keypad.

$

on the alphanumeric keypad.

2 In the Dashboard, scroll down and tap Information.

3 Scroll down until you see the Hardware Configuration number.
4 Exit the Device Health Dashboard.

Locate Your Operating System Version

Before you call Intermec Product Support, you need know the
operating system version loaded on your computer.
1 Open the Device Health Dashboard:

Press

Press

on the numeric keypad.

$

on the alphanumeric keypad.

2 In the Dashboard, scroll down and tap Information.

CK3R and CK3X Mobile Computer User Manual

85

Chapter 5 Troubleshoot and Maintain the Computer

3 Scroll down until you see the OS Version number.

4 Exit the Device Health Dashboard.

How to Restart the Computer

If the computer or an application locks up, or if the computer does not
respond when you press the Power button, you may need to restart the
computer.
The computer uses the configuration currently saved in flash memory
during the boot process. Try these methods, in order, to restart the
computer:

Reboot: Restarts the computer and goes through the initialization

process.
Cold boot: Preserves configuration and network settings, but does
not necessarily save cached disk data, which may result in data loss.
Clean boot: Completely erases the computer memory, including all
applications and data files, except those in the Flash File Store or
any removable storage.

Reboot the Computer

You may need to restart the computer to correct conditions where an
application stops responding to the system.

Press the Power button and select Reboot from the menu.

Cold Boot the Computer

In some cases where the computer completely stops responding, it may
be necessary to perform a cold boot. Because cold booting may result
in data loss, use this method only if all other recovery methods have
failed.
1 Press the Power button to suspend the computer.
2 Remove the handstrap and the battery pack.
3 Press the Reset button in the battery compartment on the back of
the computer.

86

CK3R and CK3X Mobile Computer User Manual

Chapter 5 Troubleshoot and Maintain the Computer

4 Replace the battery and the handstrap.

5 Press the Power button and wait for the computer to boot. When
the cold boot is complete, the Home screen appears.

Clean Boot the Computer

Caution: A clean boot erases the memory in the mobile computer,
including all applications and data files, with the expection of
those found in the Flash File Store, or any removable storage.
If the computer seems to be locked up, try cold booting it. If this
process does not work, use a clean boot to get the computer up and
running for further troubleshooting.
1 Press and hold the Power button for about 2 seconds to suspend
the computer.
2 Remove the battery pack from the back of the computer.
3 With a stylus, press the Reset button in the battery cavity.
4 Insert the battery pack into the computer and immediately press
and hold the Power button.
5 Continue to hold the Power button until the Release IO Button
prompt appears on the screen.
6 Release the button and the message Enter first key in 20 seconds
appears on the screen. Press 9 on the keypad.
7 The message Enter second key in 6 seconds appears on the screen.
Press 6 on the keypad.
8 The message Reconfirm first key in 6 seconds appears on the
screen. Press 9 again.
9 The message Reconfirm second key in 6 seconds appears on the
screen. Press 6 again.
10 The message Cleanboot Confirmed appears on the screen. The
computer starts the process of clean booting.

CK3R and CK3X Mobile Computer User Manual

87

Chapter 5 Troubleshoot and Maintain the Computer

Clean the Computer

To keep the computer in good working order, you may need to clean
the imager window, color camera window, and the touch screen. Clean
the windows and the touch screen as often as needed for the
environment in which you are using the computer. To clean the
computer, use one of these recommended cleaning agents:

Acetic acid, 10% in water

Ethyl alcohol, 10% in water
Mild soap solutions
5% to no more than 10% bleach or sodium hypochlorite with water

Caution: There are no user-serviceable parts inside the computer.

Opening the computer will void the warranty and may cause
damage to the internal components.
1 Press the Power button to suspend the computer.
2 Dip a clean cloth towel in the cleaning agent and wring out the
excess.
3 Wipe off the imager window, camera lens, and flash area. Do not
allow any abrasive material to touch these surfaces.
4 Wipe dry.
5 Let the computer completely air dry before using again.

88

CK3R and CK3X Mobile Computer User Manual

Specifications

89

Appendix A Specifications

Physical and Environmental Specifications

This section lists the physical and environmental specifications for the
computer.

Physical Dimensions
Length:
Width (at widest part):
CK3R Height (at grip):
CK3X Height (at grip):
CK3R Weight (with 2000 mAh battery):
CK3X Weight (with 5100 mAh battery):

21.6 cm (8.5 in)

8.3 cm (3.3 in)
2.8 cm (1.1 in)
3.6 cm (1.4 in)
401 g (14.1 oz)
499 g (17.6 oz)

Tumble and Drop Specifications

CK3R Tumble Specification:
CK3X Tumble Specification:
CK3R Drop Specification:

CK3X Drop Specification:

1,000 (0.5 m) tumbles per IEC

60068-2-32 specification.
1,000 (1.0 m) tumbles per IEC
60068-2-32 specification.
Multiple 1.5 m (5 ft) drops to
concreteat ambient temperature,
multiple 1.2 m (4 ft) drops to concrete
across the operating temperature
range per MIL-STD 810G.
Multiple 1.5 m (5 ft) drops to concrete
across the operating temperature
range per MIL-STD 810G.

Power and Electrical Specifications

Operating battery:
Backup battery:

Electrical rating:

90

Rechargeable lithium-ion battery

Supercap supplies 10 minutes of
bridge time while replacing the main
battery (CK3X only).
4,4 V, 2 A;
4,7 V, 1,5 A

CK3R and CK3X Mobile Computer User Manual

Appendix A Specifications

Temperature and Humidity Specifications

Operating temperature:
Storage temperature:
Charging temperature:
Relative humidity (operating):
Environmental rating:

-10C to 50C (14F to 122F)

-20C to 70C (-4F to 158F)
5C to 35C (41F to 95F)
0 to 95% non-condensing
IP54, Category 1

Screen Specifications
240 x 320 pixels, 16-bit RGB
8.9 cm (3.5 in) transmissive QVGA display
LCD capable of both portrait and landscape operation (CK3X
only)
LED backlight
Ambient light sensor

Keypad Options
Alphanumeric and function keypad
Numeric and function keypad

CK3R and CK3X Mobile Computer User Manual

91

Appendix A Specifications

Bar Code Symbologies

Infomail
Australia Post*
Intelligent Mail
Aztec*
Interleaved 2 of 5
BPO (British Post 4-state)*
JapanPost*
Canada Post
Matrix 2 of 5
Codabar
Maxicode*
Codablock A
Micro PDF417
Codablock F
MSI
Code 11
PDF417*
Code 39
Planet*
Code 93
Plessey
Code 128/GS1-128
Postnet*
DataMatrix*
QR Code*
Dutch Post*
Standard 2 of 5
EAN/UPC
SwedenPost
GS1 Composite*
Telepen
GS1 DataBar Expanded
TLC 39
GS1 DataBar Limited
GS1 DataBar Omni-Directional
* These symbologies are only available if your CK3 has an extended
range are imager or a near-far area imager.

92

CK3R and CK3X Mobile Computer User Manual

Appendix A Specifications

EA31 Typical Reading Distances - Extended Reading Range

These typical reading distances are measured in an office environment
(250 lux) for the EA31 standard model with Extended Reading Range
activated. Extended Reading Range is enabled by default.






















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EA31 Typical Reading Distances - Extended Reading Range

EA31 Typical Reading Distances - Extended Reading Range Activated

Symbology

Density

Minimum Distance Maximum Distance

Code 39

0.125 mm/5 mils 4.50 cm/1.77 in

0.50 mm/20 mils 6.00 cm/2.36 in
1 mm/40 mils
12.50 cm/4.92 in

EAN/UPC 100% 0.33 mm/13 mils 4.50 cm/1.77 in

CK3R and CK3X Mobile Computer User Manual

22.50 cm/8.86 in
64.00 cm/25.20 in
97.50 cm/38.39 in
41 cm/16.14 in

93

Appendix A Specifications

EA31 Imager Minimum Reading Distances

Minimum reading distances are measured in the dark (0 lux).


















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EA31 Minimum Reading Distances

Symbology

Density

Minimum
Distance

Maximum Distance

Code 39

0.10 mm/4 mils

0.13 mm/5 mils
0.20 mm/8 mils
0.25 mm/10 mils
0.50 mm/20 mils
1 mm/40 mils

8 cm/3.15 in
7 cm/2.76 in
4 cm/1.57 in
3.8 cm/1.5 in
7 cm/2.76 in
13.5 cm/5.31 in

10 cm/3.94 in
13 cm/5.12 in
20 cm/7.87 in
24.5 xm/9.65 in
45 cm/17.72 in
71.5 cm/28.15 in

EAN/UPC 100% 0.33 mm/13 mils 5 cm/1.97 in

94

29.5 cm/11.61 in

CK3R and CK3X Mobile Computer User Manual

Appendix A Specifications

EA31 Minimum Reading Distances (Continued)

Minimum
Distance

Symbology

Density

Maximum Distance

DataMatrix

0.18 mm/7 mils 7 cm/2.76 in

0.25 mm/10 mils 5 cm/1.97 in
0.38 mm/15 mils 5.2 cm/2.05 in

14 cm/5.51 in
20 cm/7.87 in
29.5 cm/11.61 in

PDF417

0.17 mm/6.6 mils 5.8 cm/2.28 in

0.25 mm/10 mils 4 cm/1.57 in
0.38 mm/15 mils 4.9 cm/1.93 in

17.5 cm/6.89 in
26.5 cm/10.43 in
37 cm/14.57 in

EA31 Imager Typical Reading Distances

Minimum reading distances are measured in the dark (0 lux).




















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CK3R and CK3X Mobile Computer User Manual

95

Appendix A Specifications

EA31 Typical Reading Distances

96

Symbology

Density

Minimum
Distance

Maximum Distance

Code 39

0.10 mm/4 mils

0.13 mm/5 mils
0.20 mm/8 mils
0.25 mm/10 mils
0.50 mm/20 mils
1 mm/40 mils

7.5 cm/2.95 in
6.5 cm/2.56 in
4 cm/1.57 in
3.5 cm/1.38 in
6.5 cm/2.56 in
12.5 cm/4.92 in

10.5 cm/4.13 in
13.5 cm/5.31 in
21 cm/8.27 in
25.5 xm/10 in
49 cm/19.29 in
90 cm/35.43 in

EAN/UPC 100% 0.33 mm/13 mils 4.5 cm/1.77 in

30.5 cm/12.01 in

DataMatrix

0.18 mm/7 mils 6.5 cm/2.56 in

0.25 mm/10 mils 4.5 cm/1.77 in
0.38 mm/15 mils 4.7 cm/1.85 in

15 cm/5.91 in
21 cm/8.27 in
31 cm/12.20 in

PDF417

0.17 mm/6.6 mils 5 cm/1.97 in

0.25 mm/10 mils 3.7 cm/1.46 in
0.38 mm/15 mils 4.5 cm/1.77 in

18.2 cm/7.17 in
27.5 cm/10.83 in
40 cm/15.75 in

CK3R and CK3X Mobile Computer User Manual

Appendix A Specifications

EA30 Typical Reading Distances - Extended Reading Range

These typical reading distances are measured in an office environment
(250 lux) for the EA30 standard model with Extended Reading Range
activated. Extended Reading Range is enabled by default.






















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EA30 Typical Reading Distances - Extended Reading Range Activated

EA30 Typical Reading Distances - Extended Reading Range Activated

Symbology

Density

Minimum Distance Maximum Distance

Code 39

0.125 mm/5 mils 64.50 cm/2.56 in

0.50 mm/20 mils 7.00 cm/2.76 in
1 mm/40 mils
14.50 cm/5.71 in

EAN/UPC 100% 0.33 mm/13 mils 6 cm/2.36 in

CK3R and CK3X Mobile Computer User Manual

24.50 cm/9.65 in
62.50/24.61 in
97.50 cm/38.39 in
40 cm/15.75 in

97

Appendix A Specifications

EA30 Area Imager Minimum Reading Distances

Minimum reading distances are measured in the dark (0 lux).
















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EA30 Minimum Reading Distances

EA30 Minimum Reading Distances

98

Symbology

Density

Minimum
Distance

Maximum Distance

Code 39

0.10 mm/4 mils

0.13 mm/5 mils
0.50 mm/20 mils
1 mm/40 mils

9.5 cm/3.74 in
8 cm/3.15 in
7 cm/2.76 in
9.5 cm/3.74 in

10.5 cm/4.13 in
14 cm/5.51 in
45 cm/17.72 in
62 cm/24.41 in

EAN/UPC 100% 0.33 mm/13 mils 6 cm/2.36 in

31.5 cm/12.4 in

DataMatrix

15.5 cm/6.1 in
21.5 cm/8.46 in
31.5 cm/12.4 in

0.18 mm/7 mils 8 cm/3.15 in

0.25 mm/10 mils 6.5 cm/2.56 in
0.38 mm/15 mils 5.5 cm/2.17 in

CK3R and CK3X Mobile Computer User Manual

Appendix A Specifications

EA30 Minimum Reading Distances (Continued)

Minimum
Distance

Symbology

Density

Maximum Distance

PDF417

0.25 mm/10 mils 5.5 cm/2.17 in

0.38 mm/15 mils 7 cm/2.76 in

25 cm/9.84 in
34 cm/13.39 in

EA30 Imager Typical Reading Distances

Minimum reading distances are measured in the dark (0 lux).




















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EA30 Typical Reading Distances

CK3R and CK3X Mobile Computer User Manual

99

Appendix A Specifications

EA30 Typical Reading Distances

Symbology

Density

Minimum
Distance

Maximum Distance

Code 39

0.10 mm/4 mils

0.13 mm/5 mils
0.50 mm/20 mils
1 mm/40 mils

9.5 cm/3.74 in
8 cm/3.15 in
6.5 cm/2.56 in
9.5 cm/3.74 in

11.5 cm/4.53 in
14.5 cm/5.71 in
50 cm/19.69 in
75 cm/29.53 in

EAN/UPC 100% 0.33 mm/13 mils 6 cm/2.36 in

34 cm/13.39 in

DataMatrix

0.18 mm/7 mils 7.5 cm/2.95 in

0.25 mm/10 mils 6 cm/2.36 in
0.38 mm/15 mils 5.5 cm/2.17 in

16.5 cm/6.5 in
23 cm/9.06 in
34.5 cm/13.58 in

PDF417

0.25 mm/10 mils 5.5 cm/2.17 in

0.38 mm/15 mils 6.5 cm/2.56 in

26 cm/10.24 in
37 cm/14.57 in

EX25C Near-Far Range Area Imager Reading Distance

Minimum reading distances are measured in the dark (0 lux).

100

CK3R and CK3X Mobile Computer User Manual

Appendix A Specifications
























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EX25C Near-Far Range Imager 1D Minimum Reading Distances

EX25C 1D Symbologies Minimum Reading Distances with 0.24 cm

(0.09 in) Setback
Symbology

Density

Minimum
Distance

Maximum Distance

Code 39

0.08 mm/3 mils

0.10 mm/3.8 mils
0.25 mm/10 mils
0.50 mm/20 mils
1 mm/40 mils
1.3 mm/51 mils

15 cm/5.91 in
15 cm/5.91 in
15 cm/5.91 in
16 cm/6.30 in
25 cm/9.84 in
40 cm/15.75 in

35 cm/13.78 in
45 cm/17.72 in
115 cm/45.28 in
210 cm/82.68 in
310 cm/122.05 in
420 cm/165.35 in

EAN 100%

0.33 mm/13 mils 15 cm/5.91 in

CK3R and CK3X Mobile Computer User Manual

145 cm/57.09 in

101

Appendix A Specifications

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EX25C Near-Far Range Imager 1D Typical Reading Distances

EX25C 1D Symbologies Typical Reading Distances with 0.24 cm (0.09

in) Setback*
Symbology

Density

Minimum
Distance

Maximum Distance

Code 39

0.25 mm/10 mils

0.50 mm/20 mils
1 mm/40 mils
1.4 mm/55 mils
2.5 mm/100 mils

15 cm/5.91 in
16 cm/6.30 in
25 cm/9.84 in
40 cm/15.75 in
**

135 cm/53.15 in
280 cm/110.24 in
550 cm/216.54 in
720 cm/283.46 in
1200 cm/472.44 in

Code 128
retro-reflective

2.5 mm/100 mils **

1300 cm/511.81 in

EAN 100%

0.33 mm/13 mils 15 cm/5.91 in

160 cm/62.99 in

* Typical reading distances are measured in an office environment (200 lux).

** Minimum distance depends on bar code width and scan angle.

102

CK3R and CK3X Mobile Computer User Manual

Appendix A Specifications




 

 



 

 

 









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EX25C Near-Far Range Imager 2D Typical Reading Distances

EX25C 2D Symbologies Typical Reading Distances with 0.24 cm (0.09

in) Setback*
Symbology

Density

Minimum Distance

Maximum Distance

DataMatrix

0.25 mm/10 mils

0.76 mm/30 mils
1.4 mm/55 mils
2.5 mm/100 mils

15 cm/5.91 in
25 cm/9.84 in
**
**

90 cm/35.43 in
310 cm/122.05 in
450 cm/177.17 in
1100 cm/433.07 in

* Typical reading distances are measured in an office environment (200 lux).

** Minimum distance depends on bar code width and scan angle.

CK3R and CK3X Mobile Computer User Manual

103

Appendix A Specifications

104

CK3R and CK3X Mobile Computer User Manual

Default Settings

105

Appendix B Default Settings

Default Configuration
The following tables list the default values of the configuration
commands supported on the CK3. If you restore the CK3 to factory
default settings, the CK3 uses these values.
The commands are grouped by function and reflect the organization
of Intermec Settings. For detailed information on most of the
commands, see the Intermec Settings Command Reference
Manual, available from the Intermec website at www.intermec.com.

Data Collection
Data Collection Settings
Data Collection Setting

Default Value

Enable Scanner Port

Enable

Enable Scanner Auto-Detect

Enable

Scanner Port Baud Rate

38400

Symbology Settings

106

Symbology

Default Value

Australian Post

Disable

Aztec

Disable

BPO

Disable

CanadaPost

Disable

Codabar

Disable

Codablock A

Disable

Codablock F

Disable

Code 11

Disable

Code 39

Enable

Code 93

Disable

Code 128/GS1-128

Enable

DataMatrix

Enable

DutchPost

Disable

CK3R and CK3X Mobile Computer User Manual

Appendix B Default Settings

Symbology Settings (Continued)

Symbology

Default Value

EAN/UPC

Enable UPC A, UPC E,

EAN 8, EAN 13

GS1 Composite

Disable

GS1 DataBar Expanded

Disable

GS1 DataBar Limited

Disable

GS1 DataBar Omni-Directional

Disable

Infomail

Disable

Interleaved 2 of 5

Disable

JapanPost

Disable

Matrix 2 of 5

Disable

Maxicode

Disable

Micro PDF417

Disable

MSI

Disable

PDF417

Enable

Planet

Disable

Plessey

Disable

Postnet

Disable

QR Code

Disable

Standard 2 of 5

Disable

SwedenPost

Disable

Telepen

Disable

TLC 39

Disable

Symbology Option Setting

Symbology Option

Default Value

Preamble

None (disabled)

Postamble

None (disabled)

Symbology Identifier

Disable

Multicode

Disable

CK3R and CK3X Mobile Computer User Manual

107

Appendix B Default Settings

Scanner Settings
Scanner Setting

Default Value

Scanner Model

Internal Scanner

Trigger Mode

Level

Aimer Mode

Typical aimer

Hardware Trigger

Enable

Trigger Timeout (sec)

Aiming Duration (msec)

500

Turn Off After Good Read

Enable/One-shot

Scanner Firmware Version

Read-only

Imager Settings

108

Imager Setting

Default Value

Predefined Modes

1D and 2D Standard

Imager Decode Mode

2D Imager

Lighting Mode

Illumination LED Priority

Lighting Goal

42

Illumination Level

100

Initial 1D Search Area

Smart Raster

Direct Part Marking Mode

Disable

Damaged 1D Codes

Disable

Image File Location

\My Documents\MDI

Folder Memory Limit (MBytes)

13

Enable Tagging Location Data

Disable

Output Compression

Bitmap

Output Compression Quality

Edge Enhancement

None

Noise Reduction

Subsampling

None

Image Rotation

None

Image Lighting Correction

Disable

CK3R and CK3X Mobile Computer User Manual

Appendix B Default Settings

Decode Security Settings

Decode Security Setting

Default Value

Consecutive Data Validation

Identical Consecutive Timeout

300 ms

Different Consecutive Timeout

Center Decoding

Disable

Center Decoding Tolerance

Disable

RFID
RFID Settings
RFID Setting

Default Value

Enable RFID Service

Enable

Application Connection Settings

Application Connection Setting

Default Value

Allow External BRI Connections

Enable

BRI TCP Port

2189

Enable Logging

Disable

Reader 1 Settings
Reader 1 Setting

Default Value

Enable Reader

Off

Connected

Off

Reader Model

IP30

Device Address

000000000000

RFID Module Settings

RFID Module Setting

Default Value

Tag Type

EPC Class 1 Gen2

CK3R and CK3X Mobile Computer User Manual

109

Appendix B Default Settings

RFID Module Settings (Continued)

110

RFID Module Setting

Default Value

Dense Reader Mode

Off

LBT Channel

LBT Scan Enable

On

Field Separator

Space ( )

ID Report

Off

No Tag Report

Off

Report Timeout

0 ms

Timeout Mode

Off

ID Timeout

100 ms

Antenna Timeout

50 ms

ID Tries

Antenna Tries

Read Tries

Write Tries

Initialization Tries

Lock Tries

Select Tries

Unselect Tries

Initial Q

Field Strength dB

30

Session

Enable Antenna Port 1

On

Enable Antenna Port 2

Off

Enable Antenna Port 3

Off

Enable Antenna Port 4

Off

Bluetooth Power Off

300 s

CK3R and CK3X Mobile Computer User Manual

Appendix B Default Settings

Communications
Communications Settings
Communications Setting

Default Value

Device Name

CK3xxxxxxxxxxxx

802.11 Radio Settings

802.11 Radio Setting

Default Value

Radio Enabled

Off

Security Choice

Funk Security

Radio Measurement

300

Radio Bands (CK3X only)

b/g (2.4 GHz)

Allow Security Changes

Enabled

Funk Security Settings

Funk Security Setting

Default Value

Active Profile

Profile 1

Hide Password Text

Enabled

Profile Label

Profile_1

Network Type

Infrastructure

Channel

SSID

INTERMEC

Power Mode

Enabled (FastPSP)

8021x

None

Association

Open

Encryption

None

Pre-Shared Key

Null

Transmit Key

Key1

Mixed Cell

On

Logging

Off

CK3R and CK3X Mobile Computer User Manual

111

Appendix B Default Settings

Ethernet Adapter Settings

IP Settings

Default Value

Current Device IP Address

0.0.0.0

DHCP

Enable

DHCP Client Identifier

Null

IP Address

Null

Subnet Mask

255.0.0.0

Default Router

Null

Primary DNS

Null

Secondary DNS

Null

Primary WINS

Null

Secondary WINS

Null

Bluetooth Settings
Bluetooth Setting

Default Value

Bluetooth Power

Off

Device Settings
Device Settings

112

Device Setting

Default Value

Date

Null

Time

Null

Enable ActiveSync

Enabled

Enable SD Card

Enabled

Enable USB External Drive

Enabled

Enable All Image Capture

Enabled

Beeper and Voice

Medium

Headset Beeper

Very Low

Screen Taps

Off

Key Clicks

Off

USB Function Driver

ActiveSync RNDIS Client

CK3R and CK3X Mobile Computer User Manual

Appendix B Default Settings

Device Settings (Continued)

Device Setting

Default Value

Good Read

One beep

Backlight Settings
Backlight Setting

Default Value

Normal Light Backlight Adjustment

Normal

Low Light Backlight Adjustment

Normal

Bright Light Backlight Adjustment

Normal

Keypad Backlight

On Based on Light Level

Light Level

Low

Keypad Settings
Keypad Setting

Default Value

Center Scan Button

Scanner

Green/Orange Keys Lock Options

Press Once to Lock

Power Management Settings

Power Management Setting

Default Value

Enable Power Button Screen

On

Screen Off

Disabled

Hibernate (Battery Swap)

Enabled

Suspend

Enabled

Reboot

Enabled

Shutdown

Disabled

Screen Timeout (Seconds)

Screen Turns Off After (Battery Power)

Disabled

Device Turns Off After (Battery Power)

5 minutes

Screen Turns Off After (External Power)

Disabled

Device Turns Off After (External Power)

Disabled

Enable Device Sleep

Disabled

CK3R and CK3X Mobile Computer User Manual

113

Appendix B Default Settings

Power Management Settings (Continued)

Power Management Setting

Default Value

Sleep Face Down

Enabled

Sleep Portrait

Disabled

Sleep Reverse Portrait

Disabled

Profile Settings Application Settings

Profile Settings Application Setting

Default Value

Always On

Show Option in Profile Settings

Maximize Battery Life

Show Option in Profile Settings

Normal

Show Option in Profile Settings

1D Bar Codes Optimized

Show Option in Profile Settings

Bright Sunlight

Show Option in Profile Settings

Reflective Labels

Show Option in Profile Settings

Standards

Show Option in Profile Settings

Screen Settings
Screen Setting

Default Value

Screen Rotation

Portrait 0 Degrees

Enable Screen Rotation

Disabled

Rotate Portrait

Enabled

Rotate Landscape

Enabled

Rotate Signature Capture

Disabled

Core Messaging Service

Core Messaging Service Settings

114

Core Messaging Service Setting

Default Value

Server IP

Null

Associated Server IP

Null

Broadcast Name

INTERMEC

CK3R and CK3X Mobile Computer User Manual

Appendix B Default Settings

Core Messaging Service Settings (Continued)

Core Messaging Service Setting

Default Value

Port

62241

Keep Alive Ping Interval

30 Seconds

Device Monitor
Device Monitor Settings
Device Monitor Setting

Default Value

Enable Device Health Data Collection

On

Enable Device Health Application

On

Enable Blue Light (LED)

Off for Ready-to-Work

Set Rule File Location

\SmartSystems\HealthRules.txt

Asset Message Send Period

System Device Health (Seconds)

90

Network Device Health (Seconds)

45

Printer Device Health (Seconds)

300

Directory

\SmartSystems\ScreenCapture

Screen Captures Allowed

Enable Wipe

Disabled

Interval (in Days)

Virtual Wedge
Virtual Wedge Settings
Virtual Wedge Setting

Default Value

Enable Virtual Wedge

Enabled

Virtual Wedge Method

Adapt to Application

Bar Code Scanner Grid

Null

Label Encoding (Code Page)

1252(D)-ANSI Win3.1 US

Magstripe Reader Grid

Null

Read Command

READ REPORT = DIRECT

User-Defined Read Command

READ

CK3R and CK3X Mobile Computer User Manual

115

Appendix B Default Settings

Virtual Wedge Settings (Continued)

Virtual Wedge Setting

Default Value

Date (YYYY-MM-DD)

Disabled

Time (HH_MM_SS)

Disabled

Tag Separator

SP (space)

User-Defined Tag Separator

Null

End of Message

CRLF (Return-Line Feed)

User-Defined End of Message

Null

RFID Reader Grid

Null

Location Services
Location Services Settings

116

Location Services Setting

Default Value

Port

9569

Enable Server

Disable

CK3R and CK3X Mobile Computer User Manual

Keypads and Keystrokes

117

Appendix C Keypads and Keystrokes

Characters and Functions on Keypads

Use these tables to learn how to enter standard characters as well as
other available characters and functions with the keypad. If a character
or function does not have a sequence of keystrokes, it is only available
through the soft input panel (SIP). You can access the SIP by tapping
the keyboard icon on the touch screen.
The information in the character and function tables assumes that the
Green/Orange keys lock option in Intermec Settings > Device
Settings > Keypad is set to the default of Press once to lock. The
information in these tables will not work if you have this option set to
Press twice to lock.
Alphanumeric Characters
Character

118

Alphanumeric Keypad

Numeric Keypad

%SC

"

&

'

&LD%XIT

&

&

CK3R and CK3X Mobile Computer User Manual

Appendix C Keypads and Keystrokes

Alphanumeric Characters (Continued)

Character

Alphanumeric Keypad

Numeric Keypad

&

&

&

&

&

&

&

&

&

&

%SC

"

&

'

&LD%XIT

&

&

&

CK3R and CK3X Mobile Computer User Manual

119

Appendix C Keypads and Keystrokes

Alphanumeric Characters (Continued)

Character

Alphanumeric Keypad

Numeric Keypad

&

&

&

&

&

&

&

&

&

Function Keys
Character

120

Alphanumeric Keypad

Numeric Keypad

F1

&

&

F2

&

&

F3

&

&

F4

&

&

F5

&

&

CK3R and CK3X Mobile Computer User Manual

Appendix C Keypads and Keystrokes

Function Keys (Continued)

Character

Alphanumeric Keypad

Numeric Keypad

F6

&

F7

&

&

F8

'

&

F9

&

F10

&

F11

&

F12

&

F13

&

F14

&

F15

&

F16

&

F17

&

F18

&

F19

&

F20

&

F21

&

F22

&

F23

&

F24

&

Special Functions
Character

Alphanumeric Keypad

Numeric Keypad

Forward Tab
Back Tab
Space
Backspace
Shift

CK3R and CK3X Mobile Computer User Manual

121

Appendix C Keypads and Keystrokes

Special Functions (Continued)

Character

Alphanumeric Keypad

Caps Lock
Field Exit

Numeric Keypad

"
&LD%X

&LD%XIT

Up Arrow

Down Arrow

Left Arrow

Right Arrow

Control

%SC

Alt




Depending on your computer model, some of the following characters

or functions will not be printed on the keypad.

Other Available Characters and Functions

Character or
Function

122

Alphanumeric Keypad

Numeric Keypad

&

&




[Enter]
&

[Enter]
%SC

CK3R and CK3X Mobile Computer User Manual

Appendix C Keypads and Keystrokes

Other Available Characters and Functions (Continued)

Character or
Function

Alphanumeric Keypad

&

&

Numeric Keypad

%SC

[Enter]

&

&

N/A

%SC

N/A

[Enter]

N/A

"

N/A

N/A

N/A

N/A

N/A

Volume Down

OK

Volume Up

Soft Key 1

Soft Key 2

The following ITE functions are only operational when you are using
the ITE application.

Intermec Terminal Emulation (ITE) Functions

Character or Function Alphanumeric Keypad
Field Exit

&LD%X

CK3R and CK3X Mobile Computer User Manual

Numeric Keypad
&LD%XIT

123

Appendix C Keypads and Keystrokes

Intermec Terminal Emulation (ITE) Functions (Continued)

Character or Function Alphanumeric Keypad
System Request

Home

Attention

&LD%XIT




Reset

Clear

Roll Down
Previous Screen

Next Screen

Page Left

Page Up

Page Down

Page Right




'

Roll Up

124

Numeric Keypad




Field +

Field -

CK3R and CK3X Mobile Computer User Manual

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Corporation. All rights reserved.

CK3R and CK3X Mobile Computer User Manual

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