Scribd
Upload
39 views

Audio Scripts Skills Placement Test: Call 1

NML Ele

Uploaded by

Lucas Monte
Copyright
© © All Rights Reserved
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
39 views

Audio Scripts Skills Placement Test: Call 1

NML Ele

Uploaded by

Lucas Monte
Copyright
© © All Rights Reserved
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
You are on page 1/ 5

Name __________________________________________

Class ______________________________

Audio Scripts
Skills Placement Test
Track 1

Call 1
A Hello. Im calling about my new television. The instructions are missing.
B Sorry, the lines very bad. Did you say the instructions for your new video are missing?
A No, no. For our new television.
Call 2
A We cant find the remote control for our projector. Can you send us a new one please?
B So, you want us to send you a new projector?
A No, not a projector. Just the remote control.
Call 3
A Our coffee machine is broken , can we order a new one? Its the new model, the silver 542.
B Ill write that down. So, a coffee machine model silver 942.
A Sorry, no. Its 542.
Call 4
A Thank you for calling online books. We cant deliver any books this week. We are sorry for
the delay.
Call 5
A Im phoning about our order for drinking water.
B Yes, is there a problem?
A Im afraid so. Your delivery is late again.
B Oh, Im sorry to hear that. Could you tell me when you placed the order?

Track 2
Conversation 1
A About the contract. Can we discuss it on Tuesday? Mondays no good.
B Youll be in Stockholm all day Tuesday, so I suggest the day after. If thats convenient?
A Oh, of course. Ok then. Fine.
Conversation 2
A Im terribly sorry, I forgot there was a staff meeting this morning.
B Dont worry. We just discussed things, but we didnt take any decisions.
A What a pity! Well, I didnt miss much it seems.
Conversation 3
A So my flight is tomorrow at 2.45.
B How will you get to the airport? Will you go by metro or do you need a taxi?
A Ill just take the company car this time. Im coming back early on Wednesday.

PHOTOCOPIABLE 2008 Pearson Longman ELT

Conversation 4
A Sandra is not available right now. Would you like to leave a message?
B Yes, please. Can she call me back before 11.30?
A Sure, Ill tell her as soon as she comes out of the meeting.
Conversation 5
A Sorry I didnt make it on time. Our airport is really terrible.
B What happened? All flight delayed again because of the weather?
A No, no problem with the weather today. But we waited over half an hour for our luggage.

Entry Test
Conversation 1
A Excuse me. Is there a post office near here?
B A post office? Sure. Its in the main square. Go straight on just follow this street and
take the first right. Youll see the main square right there.
A Is it far?
B No, only two or three minutes.
A Oh, great. Thanks a lot!
Conversation 2
A May I help you?
B Yes. My names Gardener Rick Gardener and I have a reservation.
A Let me see ... oh, yes, Mr Gardener. Thats a single room, non-smoking, for two nights.
B Yes, thats right.
A Could you fill in this form, please? Just name, nationality, and todays date.
B Right. Er, is it the sixth today?
A The seventh, I think. May the seventh.
B Thanks.
Conversation 3
A Excuse me.
B Yes?
A Have you got any Spanish newspapers?
A Lets see ... I have El Pais. Its Two euros fifty.
B OK, fine. Er, how much?
A Two euros and fifty cents.
B OK, here you go.
A Thanks.
Conversation 4
A Joanne!
B Oh, hi, Rick!
A Hey, what time is the meeting this afternoon?
B It starts at two thirty.
A Two thirty?
B Yes, in the conference room
A OK, see you there!
Conversation 5
(D = waiter)
A Oh, good. Heres the food!
D OK, Ive got a curry ...
PHOTOCOPIABLE 2008 Pearson Longman ELT

B
A
D
B
C
D
B
D
B
D

Lets see ... the curry is for you ...


Thanks!
and grilled fish ...
... and the fish is yours, John.
Oh, great. Thanks!
and duck with a large green salad.
The duck is mine, but we didnt order a salad.
No one ordered the green salad?
No, just the curry, the fish and the duck.
Oh, sorry about that.

Progress Test 1
Erika
Norman
Erika
Norman
Erika
Norman
Erika
Norman
Erika
Norman
Erika
Norman
Erika
Norman
Erika
Norman
Erika
Norman
Erika
Norman
Erika
Norman
Erika
Norman

Technical support. Erika speaking. How can I help?


Hello. This is Norman Hauser from accounting. Ive got a problem with my
computer.
Whats the problem?
I cant use the printer. I cant print anything.
Hm. Are you connected to the internet? Can you send and receive e-mail?
Yes, my e-mail is fine. Thats not the problem. But can you send someone to
look at the printer?
Yes, of course. Let me take your details. Its Norman ...
Norman Hauser. H-A-U-S-E-R.
And your department?
Accounting.
Oh, yes. You said that. Right. Whats your extension number, please?
Its 3-4-5-5.
3-4-5-5? OK. And your problem is that you cant use the printer.
Thats right.
What model number is it, please?
Its the 85-M.
85-M. OK, Ill send an engineer as soon as I can.
Can he come this morning? I have some work I really need to print. Its urgent!
I have a meeting this afternoon!
Im sorry, but the engineers are all very busy this morning. I can send someone
right after lunch. What time is your meeting?
Its at 3:00.
3:00? OK, the engineer can come at 2:00.
Well, OK.
Dont worry, Ill tell the engineer its very important!
Thanks!

Progress Test 2
B Id like some information about your mobile phones.
S Sure. What would you like to know?
PHOTOCOPIABLE 2008 Pearson Longman ELT

B
S
B
S
B
S
B
S
B
S
B
S
B
S
B
S
B
S

Well, I travel a lot for work ...


OK ...
... so I need a phone that works in all countries.
Oh, OK. Weve got two. Theres the AC-90 and the AC-75. They work in all countries.
Oh, I like the AC-90. Its a really unusual design.
Yes, it is. And its available in four colours black, white, blue and pink.
The pink one is ... interesting, but I like black. What about special features? Can I use it to
send email?
Yes. It can send email. And it has voice-dialling, a camera, and a calculator.
Oh, great. And how much is it?
Its 125.
Thats not bad. But what about the AC-75?
The AC-75 is our standard phone. Its available only in black and it works in all countries,
but the best thing is the price.
How much is it?
Its only 95.
95?
Yes, thats right.
OK, Ill take the AC-75, then.
OK, one AC-75. I just need to take some information ...

Progress Test 3
Lise

OK, the next thing we need to talk about is the new team leader for the Europe
sales team. Helmut, what do you think?
Helmut
I prefer Simon. Hes reliable and very hard-working.
Lise
Gregg, do you agree?
Gregg
Well, I dont know. Hes a great salesman because hes ambitious, but he
doesnt listen. Hes not a team player. I think I prefer Marcela. Shes energetic,
and very sociable.
Helmut
Sorry, I dont agree. Shes too relaxed. She makes an excellent team member,
but not a good team leader.
Lise
OK, so what about Carmen? Shes creative ...
Gregg
But not organized. And shes never punctual!
Lise
I dont agree with you, but ... can I make a suggestion? Why dont we talk to
the team, see what they think?
Helmut
Great idea, Lise.

Progress Test 4
Mike
Sarah
Mike
Sarah
Mike

So, how did you like working in the Japan office?


It was good. It was really interesting.
What do you mean?
Well, first of all, the atmosphere was very formal. Everyone always wore formal
clothes.
Really?
PHOTOCOPIABLE 2008 Pearson Longman ELT

Sarah
Mike
Sarah
Mike
Sarah
Mike
Sarah
Mike
Sarah
Mike
Sarah
Mike
Sarah

Yes. And I liked that. If you look good, you feel good!
Mmm. What else?
The start of the work day was also very formal. Work starts at 8:30, and everyone is
there on time, ready to work. Music plays, and the work day begins. And everyone tells
the manager their plan for the day.
Really? So nobody arrives late?
Well, no, not really.
Amazing. What about at the end of the day?
Well, again, music plays to signal the end of the day. Its at 5:15.
Does everyone go home, then?
No, everyone keeps working. They work a lot of overtime in Japan. Most people try to
stay until the boss leaves.
So they work hard?
Yes, they do. But they have fun, too. After work, we went out to some great restaurants.
So was there anything you didnt like?
Well, they have a lot of meetings, and the meetings take a long time.

Exit Test
Lois
Cecile
Lois
Cecile
Lois
Cecile
Lois
Cecile
Lois
Cecile
Lois
Cecile
Lois
Cecile
Lois
Cecile
Lois
Cecile
Lois

Hi, Cecile. Its Lois Taylor here.


Hello, Lois. How are you?
Fine, thanks. Im calling about my visit next month. Can we talk about the schedule?
Yes, sure.
Well, Id like to arrive on Wednesday the tenth of May. Is that OK?
Wednesday the tenth? Yes, thats fine. What time will you arrive?
Theres a flight that arrives at 11:30.
OK, thats good. I could meet you at the airport, then we could visit the factory in the
afternoon.
Great. What about Thursday?
On Thursday, we could meet with the sales team. We have some new salespeople. I
think you should meet them.
That sounds good. Could we meet in the morning, then go to lunch together?
Good idea. And could you bring some samples of the new line to show them? Theyre
really excited about it.
No problem.
OK. Then on Thursday afternoon, we can meet with Pascal. He wants to talk about
some contracts with you.
Good. I need to talk with him about next years launch, too. Our market share is
declining. We need more sales.
Right. OK.
Id like return home on Friday morning. Theres a flight at 10:00. Will that be OK?
No problem. So whats next?
Ill send you an e-mail with my flight details.

PHOTOCOPIABLE 2008 Pearson Longman ELT

You might also like