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Job Ref

3504 CUA TP

Job Title

Customer Assistant - Temporary - Ballymun - Dublin

Application Date

10/06/2013 14:19:56 (GMT)

Name

fredrics mariya

Cell phone

0899651265

Home / Work Phone

0899652087

Close

Fax
Email

[email protected]

PPS Number
0784265O

Right To Work,
Are you legally entitled to work in this country?
Yes
For applications under 18 years of age: You will be required to show your birth
certificate to Management before commencing employment with the
Company. If you do not live with your parents, please state the name of the
person who is your guardian:
-

Criminal Convictions
Have you been convicted of any criminal offence?
No
Please provide details of date of conviction and offence(This will be discussed
at interview):
-

Availability To Work
Monday
Day
Tuesday
Day
Wednesday
Day
Thursday
Day
Friday
Day
Saturday
Day
Sunday
Day
Please confirm that you are able to travel to the Store that you have applied
for.
Yes
Are you applying for a full or part-time job?
Full-time
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If you are applying for a full-time job would you consider working part-time?
Yes
Please indicate the maximum number of hours you can work each week
40
The best time to catch me to arrange an interview is in the...
morning, afternoon

References (1)
Company Name
Dublin Business School
Address Line 1
13/14 Aungier Street
Address Line 2
Dublin 2, Ireland
Address Line 3
Post code
Telephone
014177500
Position you held
Student
Date joined
Date left
Reason for leaving
-

References. (IR)
Company Name
Address Line 1
Address Line 2
Address Line 3
Post code
Telephone
Position you held
Date joined
3rd October 2012
Date left
Reason for leaving.
If your application is successful, when could you start?
2013-06-17
Have you ever worked for Tesco before? (If yes, we may request a verbal
reference)
No
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If your answer is yes, please state which store/depot/office.

If your answer is yes, please specify your reason for leaving.
-

Driving Licence,
I have a full IRE driving licence (or EU equivalent)
No
I have three points or less on my licence
No
Have you ever been disqualified from driving?
No
I am 25 years of age or older
Yes

Additional Information
At Tesco we are committed to helping our people find the best job, hours and
support to suit their needs. So it would really help if you could let us know,
below, if there is anything that would support your application. It might be
religious requirements, support for an illness or disability, family
commitments... or any other reason. By letting us know, you will be helping us
understand how we can make your request to come and join our team a
reality.
Availability of work. I am available to work during Day shift or Night shift.
If you have a health condition, learning difficulty or any special requirements
which means you'd like help with this application form (or with any other part
of the selection process), then please contact us so we can make any
necessary changes to support your application.
-

Screening Questions
Question 1
You are refilling a section of shelves in the store which you need to have
completed before your break. Your manager approaches you and asks you to
take your break an hour earlier as one of your colleagues needs to leave early
today.
Answer A: Agree to change the time of your break and ask if a colleague can
finish refilling the section.
Answer B: Tell your manager that you cannot change the time of your break as
you need to finish refilling the shelves.
Answer C: Agree to change the time of your break and check with your
manager that you can finish refilling the section after your break.
Answer C
Question 2
You have been serving at the checkout during your shift. It has been a quiet
morning and the store has not had many customers. There are no customers
waiting to be served at your checkout. A customer on the checkout next to you
is struggling to pack their shopping.
Answer A: Leave your checkout and help the customer to pack their shopping.
Answer B: Find a colleague to help the customer to pack their shopping.
Answer C: Take the opportunity to have your break while there are no
customers to serve.
Answer A
Question 3
You are refilling shelves when you notice a customer putting products in a bag
that they are carrying rather than a basket or a trolley. The customer could be
intending to pay for the products at the checkout but you are unsure.
Answer A: Do not approach the customer and assume that they will pay for the
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items when they get to the checkout.

Answer B: Go and tell a colleague what the customer is doing and that you
think they are shoplifting.
Answer C: Make the customer aware of the staff presence in the store by
approaching them and asking if they would like any help.
Answer C
Question 4
You are just about to go on your lunch break. A customer asks you to help
them with their shopping. Helping the customer will mean taking a shorter
lunch break.
Answer A: Quickly tell the customer where the main products are and go on to
take your lunch break.
Answer B: Help the customer with their shopping and ask your manager if the
time of your lunch hour can be changed to later because you were helping a
customer.
Answer C: Tell the customer that they should find another member of staff to
help as you are about to take your lunch break.
Answer B
Question 5
You usually work in the fruit and vegetables section but the clothing section
will have a shortage of staff for three days next week. Your manager asks you
to work in the Clothing section while they need the extra help.
Answer A: Spend a few hours making sure you understand the new tasks that
you will be doing in the clothing section.
Answer B: Find a colleague to replace you in the clothing section as you would
be uncomfortable working somewhere you have not worked before.
Answer C: Hope that you will understand the new tasks in the clothing section
when you start.
Answer C
Question 6
Your manager asks you to cover your colleagues work as they are off sick. You
already have a full days work planned.
Answer A: Agree on the most important tasks for the day with your manager.
Answer B: Finish your work first and then fit your colleagues tasks in if you
have time.
Answer C: Concentrate on the tasks that are your normal daily responsibilities.
Answer A
Question 7
You are cleaning up spilt yoghurt which, if left, could be dangerous for
customers. A customer asks you to help them to take their shopping to the
checkout.
Answer A: Tell the customer that you cannot help them because if the spilt
yoghurt is not cleaned up it could cause an accident.
Answer B: Ask the customer to wait while you find someone else to finish
cleaning up the spilt yoghurt so that you can assist the customer.
Answer C: Tell the customer that you would be happy to help them with their
shopping once you have finished cleaning up the spilt yoghurt.
Answer C
Question 8
You have just returned from your break and are about to start refilling the
sweets aisle when a customer approaches you to complain that the apples
they bought tasted very bitter.
Answer A: Listen to the customers complaint so that you can decide on the
best way to help the customer.
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Answer B: Suggest that the customer goes to Customer Services as you have
been asked to refill the Sweets aisle.
Answer C: Ask the customer to wait while you go to find a manager to help
them.
Answer A
Question 9
You have a long queue of customers waiting to be served at the checkout.
While you are scanning a customers shopping one of the products does not
scan properly. You need help to find out the products price but your
colleagues are serving other customers.
Answer A: Apologise to the queue of customers while you alert your team
leader and offer to help the customer to pack their shopping.
Answer B: Suggest that the customers in the queue may want to use another
checkout while you wait for a colleague to help you.
Answer C: Suggest that the customer leaves the product if they want to be
served quickly.
Answer A
Question 10
The store is expecting a very busy week before a holiday season starts.
Additional staff will be needed in the store so that everything still runs
smoothly. Your manager says that if anyone can do any extra shifts it would
be greatly appreciated.
Answer A: Wait to see if your colleagues take the extra shifts before offering to
help.
Answer B: Check your diary and commit to any extra shifts where you have the
time.
Answer C: Assume that the spare shifts will be taken by your colleagues who
have the time.
Answer B
Question 11
There are road works being done on your normal route to work for two days
next week. This may delay your journey by as much as half an hour each way.
Answer A: Assume that your manager will understand as it is not your fault
that you are late.
Answer B: Tell your manager in advance that as your journey will be delayed
you will be arriving late for work on those two days.
Answer C: Leave for work earlier than usual to try to beat the traffic and make
sure that you arrive on time.
Answer C
Question 12
You are collecting stock from the back of the store to use to refill some of the
shelves in your section. You notice that there is some stock missing for the
third time in the past two weeks.
Answer A: Ask the last person to refill the same shelves if they know where the
missing stock is.
Answer B: Talk to your team leader about the missing stock when you have a
chance to do it quietly.
Answer C: Assume that the stock has been moved and continue with your task
to refill the shelves.
Answer B
Question 13
Your store is a busy one and there is always something that can be done. You
have noticed that one of your colleagues is often in the back of the store doing
nothing especially when additional help is needed on the checkout points.
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Answer A: Quietly mention to your manager that you feel that your colleague
has not been contributing to the team.
Answer B: Complain loudly to any other colleagues that may be nearby
whenever you cannot see your colleague.
Answer C: Tell your colleague that you are annoyed that they do not help out
as much as everyone else.
Answer A
Question 14
You notice a customer is looking for something in the section you are working
in and you offer to help. The customer is looking for barbeque utensils but
these are a seasonal product and are not available at this time of year.
Answer A: Explain to the customer that seasonal products are only available
for sale during certain months of the year.
Answer B: Tell the customer that if they cannot locate a product in the store
then it usually means that it is out of stock.
Answer C: Tell the customer that barbeque utensils are not stocked at this time
of year but offer to check the stockroom.
Answer C
Question 15
A customer approaches you in the store and asks why they cannot find the
product that they are looking for. The product has been discontinued and so
the store cannot stock it anymore.
Answer A: Carefully explain the situation to the customer and recommend a
similar product that the customer could use instead.
Answer B: Explain to the customer that the store does not stock the product
anymore and that they can speak to Customer Services for more information.
Answer C: Tell the customer about another store where you think they might
still be able to buy the product.
Answer A
Question 16
You are working at the checkout and have a growing queue of customers to
serve. As you scan a product for a customer, you notice that it has been
charged at full price although you know that it is on sale. The line manager you
need to correct the price is currently helping another customer with a query.
Answer A: Continue scanning the rest of the customers shopping as you have
other customers waiting.
Answer B: Finish the sale but tell the customer that if they speak to Customer
Services they can be refunded the amount that they were owed.
Answer C: Apologise to the queue of waiting customers and alert your line
manager to correct the price of the product.
Answer C
Question 17
You are shopping on behalf of a customer that has ordered online. One
member of your team is away so you are busier than normal. You only have a
short time before the order is due to be loaded in to the van. As you are about
to take the order to the van a customer approaches you with a question about
returning an item.
Answer A: Put the order safely to one side and walk with the customer to
where the return can be made.
Answer B: Tell the customer where returns can be made and that a colleague
will be able to help them.
Answer C: Tell the customer that you are not able to assist with returned items
and that they should find a manager.
Answer A

Declaration
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Thank you for taking the time to complete this application form. By submitting
this application you are agreeing with the terms and conditions below. You are
confirming that the information you have given is correct, and in line with the
Data Protection act, that you are happy for this information to be held in a
secure place for up to six months and used in processing your application.
Yes

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