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PMP Case Study

The project manager met with key stakeholders Jake Peterson and Jill Overstreet to discuss requirements for opening a new Kitchen Heaven retail store in Colorado Springs by February 1st. Jake confirmed the store build-out takes 120 days and Jill needs 2 weeks to order initial inventory. The project manager drafted a scope statement outlining deliverables of completing the build-out, stocking inventory two weeks before opening, and holding a grand opening party. Dirk approved the scope statement and next steps are to define activities to complete the deliverables by the deadline.

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260 views

PMP Case Study

The project manager met with key stakeholders Jake Peterson and Jill Overstreet to discuss requirements for opening a new Kitchen Heaven retail store in Colorado Springs by February 1st. Jake confirmed the store build-out takes 120 days and Jill needs 2 weeks to order initial inventory. The project manager drafted a scope statement outlining deliverables of completing the build-out, stocking inventory two weeks before opening, and holding a grand opening party. Dirk approved the scope statement and next steps are to define activities to complete the deliverables by the deadline.

Uploaded by

Shanker SAP
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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The Kitchen Heaven Project Case Study (Part 2)

(Extract from PMP Study Guide by Kim Heldman)

Project Case StudyNew Kitchen Heaven Retail Store


The project charter kickoff meeting was held and well attended. Youre ready to start writing the project scope
statement and have a question or two for Dirk. You knock on his door and he invites you in.
Shoot.
Im ready to define the deliverables and requirements for this project. I want to make sure I get the right folks involved
in the meeting. Who are key stakeholders you recommend I speak with?
There are a few people I can think of right off that you dont want to miss. Theres Jake Peterson over in Facilities.
Hes in charge of store furnishings, shelving, things like thatany supplies for the stores that arent retail products. He
can help out with store build-outs, too. He supervised our last eight stores and did a terrific job.
Anyone else? you ask.
You should also talk to Jill Overstreet, the director in charge of retail products. She can help with the initial store
stocking, and once the store is open, her group will take over the ongoing operations. All the district managers report to
Jill.
You thank Dirk and tell him youre going to contact Jake and Jill and set up a brainstorming session to determine
requirements.
A few days later.
You review your notes and reread the first draft of the project scope statement youve prepared for the Kitchen Heaven
retail store before looking for Dirk. After your meetings with the stakeholders, you were better able to refine the project
objectives and deliverables.
Dirk, Im glad I caught you. Id like to go over the project scope statement with you before I give it to the stakeholders.
Do you have a few minutes?
Sure, Dirk says to you. Lets have it.
The project objective is to open the 50th Kitchen Heaven store in Colorado Springs by February 1. When I met with
Jake, he confirmed it takes 120 days to do the store build-out. That includes having the shelves set up and in place,
ready to stock with inventory.
Dirk asks if Jake told you about his store location idea.
Yes, Jake gave me a contact name of the leasing agent, and Ive left her a voice mail. The sooner we can get that
lease signed, the better. It takes Jake 120 days to do the build-out, and Jill said she needs 2 weeks lead time to order
the initial inventory and stock the shelves. That puts us pretty close to our February 1st deadline, counting the time to
get the lease papers signed.
Sounds good so far, Dirk replies. What else?
Ive included an updated description of the products and services the new store will offer, based on the documentation
that was written from the last store opening. Jill reviewed the updates to the description, so we should be in the clear

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there. The store will include some new lines that weve decided to take oncookware from famous chefs, that kind of
thing.
Jake has already made contact with a general contractor in Colorado Springs, and he is ready to roll once weve
signed the lease.
One more thing, Dirk. Since were including the big bash at grand opening as part of the deliverables, I talked to some
of your folks in marketing to get some ideas. They are thinking we should have some great giveaways as door prizes
and that we will want to cater in the food. They also thought having some live cooking demonstrations with some local
chefs would be a good attraction.
Sounds like youre on the right track. So whats next? Dirk asks.
Once you approve the scope statement, Id like to send a copy to the stakeholders. My next step is to break down the
deliverables and requirements Ive documented here into activities so we can get rolling on the work of the project.

Project Case Study Checklist


Stakeholder analysis: Jake Peterson and Jill Overstreet interviewed. Needs, wants, and expectations recorded and
requirements prioritized.
Organizational structure: Functional organization with a separate projectized department.
Constraints: February 1 date to coincide with home and garden show.
Assumptions:
A store build-out usually takes 120 days.
Jill Overstreet will help with the initial store stocking.
Jake Peterson will provide supplies for the stores that arent retail products, such as store furnishings,
shelving, etc., and can help with the store build-out as well.
The budget for the project will be anywhere from $1.5 to $2 million.
Created project scope statement, which includes the following:
Project objectives: Open 50th store by February 1 in Colorado Springs.
Project deliverables:
o

Build out storefront, including shelving.

Retail product line delivered two weeks prior to grand opening.

Grand opening party with cooking demos.

Project requirements:
o

Sign lease within 14 days.

New line of gourmet food products.

Classroom space needed in back of store for cooking demos and classes.

Constraints: February 1 date to coincide with home and garden show.


Fund limitations: No more than $2 million for the project.
Assumptions: (The same as listed earlier).

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