Level 1 and 2 Service Manual

6809504A59-O

MOTOKRZR K1
TM

Wireless Telephone

GSM 850/900/1800/1900 MHz GPRS

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.
All other product or service names are the property of their respective owners.

The Bluetooth trademarks are owned by their proprietor and used by Motorola, Inc. under license.
© Motorola, Inc. 2006.
All rights reserved.

Mobile Devices Business,

Sawgrass International Concourse
789 International Parkway
Room S2C
Sunrise, FL 33325-6220
Level 1 and 2 Service Manual Contents

Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Product Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Product Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Product Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Regulatory Agency Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Computer Program Copyrights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
About This Service Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Warranty Service Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Parts Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
General Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Controls, Indicators, and Input / Output (I/O) Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Alert Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Ba ttery Functi on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Tools and Test Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Removing and Replac ing the Battery Cover and Bat tery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Removing and Replac ing the Subscrib er Identity Module (SIM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Removing and Replac ing the Trans Flash Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Removing and Replac ing the Rear Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Removing and Replac ing the Transceiver Board Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Removing and Replac ing the Key pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Removing and Replac ing the Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Removing and Replac ing the Key pad Mylar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Removing and replacing the Acoustic Gasket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Removing and Replac ing the Flip Assembly Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Removing and Replac ing the Camera Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Removing and Replac ing the Display Module Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Removing and Replac ing the Flip Hinge and Flex Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Replacing the CLI and Main Display Lens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Subscriber Identity Module (SIM) and Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Persona lity Trans fer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Identificat ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Manual Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Manual Test Mode Comm ands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Troubleshooting Ch art . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Programming: Software Upg rade and Flexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Part Nu mb ers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Exploded View Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Exploded View Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Acc essories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

6809504A59-O October 19, 2006 3

Contents K1

4 October 19, 2006 6809504A59-O

Level 1 and 2 Service Manual Introduction

Introduction
Motorola ® Inc. maint ai ns a worldwide org anization that is dedicated to provide
responsive, full-service custome r suppor t. Motorola produc ts are serviced by an
international network of company-operated product-care cen ters as well as
authorized independent service firms.
Available on a con tract basis, Motorola Inc. offers compreh ensive main tenance
and installation programs that allow customers to me et requirements for reliable,
cont inuous commun ications.
To learn more about the wide range of Mo torola servic e program s, con tact your
local
Motorola products repre sentative or the nearest Customer Service Ma nager.

Product Identification
Motorola produc ts are identified by the model numb er on a label usu ally located
under the battery. Use the en tire model num ber when inquiring about the
produc t. Num bers are also assigned to chassis and kits. Use the se numbers wh en
requesting information or orderin g replacemen t parts.

Product Names
Produc t name s are listed on the front cover. Produc t names are subject to change
without notice. Some product name s, as well as some frequency bands, are
available only in certain marke ts.

Product Changes
When electrical, mech anical or produc tion changes are incorp orated into Motorola
products, a revision letter is assigned to the ch assis or kit affected, for example;
-A, -B, or -C, and so on.
The cha ssis or kit number, complete wi th revision num ber, is impr inted during
produc tion. The rev ision letter is an integr al part of the chassis or kit num ber
and is also li sted on schematic diagrams and printed-circuit board layouts.

Regulatory Agency Compliance

This device comp lies with Part 15 of the FCC Rules. Operation is subject to the
following conditions:
• This device may not cause any harmf ul interf erence
• This device mu st accept interfere nce received, including interference that may
cause unde sired oper ation
This class B device also complies wi th all requireme nts of the Can adian
Interferenc e-Causing Equipmen t Regu lations (ICES-003).
Cet appareil numér ique de la classe B respec te toutes les exigenc es du Règlement
sur le matériel brouil leur du Canada.

6809504A59-O October 19, 2006 5

Computer Program Copyrights
The Motorola produc ts described in this manu al may include Motorola compu ter
program s stored in semiconductor memories or othe r me dia tha t are cop yright ed
with all rights reser ved worldwide to Motorola. Laws in the United States and
other coun tries pre serv e for Motorola , Inc. certain exclusive righ ts to the
copyrig hted compu ter programs, including the exclusive righ t to copy, reproduc e,
modify, decompile, disassemble, and rever se-eng ineer the Motorola com puter
pro gram s in any manne r or form without Motorola's pri or written con sent.
Furtherm ore, the pu rchase of Motorola products shall not be deemed to grant
either directly or by imp lication, estoppel, or otherwise, any license or right s
unde r the copyr ights, patents, or paten t applica tion s of Motorola, except for a
non exclusive license to use the Motorola product and the Motorola comp uter
programs with the Motorola product.

About This Service Manual

Use of this manual assure s prop er installation, operation, and maintenance of
Motorola produc ts and equipmen t. It con tains all serv ice information required for
the equipment described and is curren t as of the pr inting date. Refer questions
about this manu al to the nearest Custome r Service Manager.

Audience
This manual aids service personne l in testing and repairi ng K1 telephones. Service
personne l should be familiar with electronic assembly, testing, and
troubleshooting me thods, and with the oper ation and u se of associated test
equipmen t.

Scope
This man ual provides basic information relating to K1 teleph ones , and also
provides procedur es and proc esses for rep airing the phones at Level 1 and 2
serv ice cen ters including:
• Unit swap out
• Repairing of mechan ical faults
• Basic modular troubleshooting
• Testing and verifica tion of un it functionali ty
• Initiate warranty claims and send faulty modules to Level 3 or 4 repair
centers
 Conventions
The following special charac ters and typefaces, are used in this manual to
emphasize cer tain types of informa tion.

➧ Note: Emphas izes add itiona l inform ati on pertinent to the subject
matter.

G Caution: Emphasizes informati on about actions which may result

in equipme nt damage.

E Warn ing: Emphasizes inf orma tion about actions whic h may resu lt
in personal injury.

Keys to be pressed are represented graphically. For example, instead of “Press

P
the End key”, you will see “Press P”.

Information from a screen is shown in text as similar as possible to what

displays on the screen. For example, PHONEBOOK.

Information that you need to type is printed in boldface type.

Warranty Service Policy

The product is sold wi th the standar d 12-mon th warr anty term s and condi tions.
Accidental damag e, misuse, and extended warran ties offered by retailers are not
suppor ted unde r warran ty. Non-warran ty rep airs are available at agreed fixed
repair prices.

Out-of-Box Failure Policy

The standar d out-of-box failure cri teria applies. Return customer un its that fail
very early on after the date of sale to Manufacturin g for root cause analysis, to
guard again st epidemic cri teria. Manufac turing to bear the costs of early life
failure.

Product Support
Cus tomer’s original uni ts will be repair ed but not refurbi shed as standard.
Appointed Motorola Service Hubs will perform warran ty and non-warr anty field
service for level 2 (assembli es) and level 3 (limited PCB comp onent). Motorola High
Tech Cen ters will perform level-4 (full compon ent) repairs.

Customer Support
Customer support is available through dedicated Call Centers and in-country help
desks. Product Service training is available through the local Motorola Sup port
Center.
Parts Replacement
When ord ering rep lacemen t parts or equipm ent , inc lud e the Motorola part
num ber and descr iption used in the serv ice manual.

When the Motorola part num ber of a component is not known , use the product
model number or other rela ted major assembly along wi th a descrip tion of the
related major assem bly and of the component in question.
In the U.S.A., to contact Motorola, Inc. on your TTY, call: 800-793-7834.

Replacement Parts Service Division (RPSD)

Or der rep lacement parts, test equi pmen t, and manu als from RPSD.

U.S.A. Outside U.S.A.

Phone: 800-422-4210 Phone: 847-538-8023

FAX: 800-622-6210 FAX: 847-576-3023

Website: http://businessonline.motorola.com

EMEA

Phone: +49 461 803 1404

Website: http://emeaonline.motorola.com

Asia

Phone: +65 648 62995

Website: http://asiaonline.motorola.com
Level 1 and 2 Service Manual Specifications

Specifications
General Function Specification
824-848 MHz Tx
Frequency Range GSM 850
869-893 MHz Rx
880-915 MHz Tx (with EGSM)
Frequency Range GSM 900 925-960 MHZ Rx
1710-1785 MHz Tx
Frequency Range DCS 1800
1805-1880 MHz Rx
1850-1910 MHz Tx
Frequency Range PCS 1900
1930-1990 MHz Rx
Channel Spacing 200 kHz
Channels 174 EGSM, 374 DCS, 374 PCS, 124 GSM 850 carriers with
8 channels per carrier
Modulation GMSK at BT = 0.3
Transmitter Phase Accuracy 5 Degrees RMS, 20 Degrees peak
Duplex Spacing 45 MHz
Frequency Stability ± 0.10 ppm of the downlink frequency (Rx)
Operating Voltage +3.2V dc to +5.5V dc (battery)
+4.8V dc to +6.5V dc (external connector)
Transmit Current Drain 101-260 mA average talk current drain
Stand-by Current drain 5 mA (DRX2), 2 mA (DXR9) typical
Temperature Range -10° C to +55° C (+15° F to +130° F)
Dimensions, with 750 mAh Li Ion 42 mm x 103 mm x 16 mm
battery (2.08 inches x 3.85 inches x 0.54 inches)
Size (Volume) 63 cc (3.96 in3), with battery
Weight 90 grams (3.17 oz), with battery
Battery Life, with standard 750 mAh Talk Time 200 - 400 minutes
Li-Ion Battery Standby time 200 -300 hours

All talk and standby times are approximate and depend on

network configuration, signal strength, and features selected.
Standby times are quoted as a range from DRX=2 to DRX=9.
Talk times are quoted as a range from DTX off to DTX on.
Battery Charge Time 4 hours to 90% of 750 mAh capacity
Alert volume Max 95 dB @5cm, 0.5 Watts input

Transmitter Function Specification

RF Power Output 32 dBm nominal GSM 850/900,
29 dBm nominal GSM 1800/1900
Output Impedance 50 ohms nominal
Spurious Emissions -36 dBm from 0.1 to 1 GHz, -30 dBm from 1 to 4 GHz

Receiver Function Specification

Receive Sensitivity Better than -103 dBm
RX Bit Error Rate (100k bits) Type II < 2%

Speech Coding Function Specification

Speech Coding Type Regular pulse excitation/linear predictive coding with long term
prediction (RPE LPC with LTP)
Bit Rate 13.0 kbps
Specifications K1

Speech Coding Function Specification

Frame Duration 20 ms
Block Length 260 bits
Classes Class 1 bits = 182 bits; Class 2 bits = 78 bits
Bit Rate with FEC Encoding 22.8 kbps
Level 1 and 2 Service Manual Product Overview

Product Overview
Motorola K1 telephone s repr esent the thi nnes t and slenderest system for mobile
communications (GSM) gen eral packet rad io service (GPRS) wireless application
protocol (WA P)-enabled mobile phones. The K1 phon es incorp orate a new user
interface (UI) for easier operation, allow shor t me ssage serv ice (SMS) text
me ssaging, and include personal informat ion manager (PIM) fun ctionali ty.
The K1 is a quad-band phone that allow s roaming within the GSM 900 MHz, GSM
850 MHz, 1800 MHz digital cellular system (DCS), and 1900 MHz PCS bands.
K1 teleph ones support EDGE, GPRS and SMS in addition to traditi onal circ uit
switched transport techn ologies.
K1 telephones have a clam form factor. They feature an anod ized aluminum
housing and have an externally viewable 96x80 1.0” 65K CSTN external display
for call er identification and date/time, an internal 176x220 1.9” 262K TFT
display, and the s peaker located in the flip. The bottom part of the clam (front
hou sing) cont ains the key pad, transceiver prin ted circu it board (PCB),
microph one, flex connection, external accessory conn ector, smar t button, volume
buttons, and voice button. The stand ard 750 mAh Lithium Ion (Li Ion) ba ttery fits
behind a remo vable back cover.
The phone accepts both 3V and 1.8V mini subscri ber identity module (SIM) cards
which fit into the SIM holder next to the battery. The antenn a is internal.
Inexpensive direct connec tion to a com put er or handhe ld device via USB or
Blue tooth™ for data and fax calls, and for synchron izing phonebook entries with
Mobile Phone Tools software, can be accomplished by using the optional data cable
and soft modem.

Features
K1 telephones use advance d, self-contained, sealed, custom integr ated circu its to
perform the complex functions required for GSM GPRS communication. Aside from
the space and weight advantage, microcirc uits enh ance basic reliabil ity, simp lify
maintena nce, and provide a wide variety of operational funct ions.
Features available in this fami ly of teleph ones include:
• Ultra Slim form factor
• EDGE for high speed data acce ss (class 12)
• Video Capture & Playback MPEG4 (15 fps CIF)
• Audio/Video streaming (3GPP)
• Video Progr essive Down load
• Dedicated Carrier Key
• Integrated Stereo Blue tooth Connec tivity (Class 2)
• 2MP digital camera wi th 8x digital zoom
• MicroSD slot for upgrad eable memory
• Push To Share (images, video, audio files)
• Dynamic Idle
• 22MB of embedded end user memory
• Rich, pre-loaded J2ME™ games, scr een savers
• Downloadable themes, ringe r tones, images, animations
• Image border s, tex t overlay, image editing
• Midi, MP3, AAC, AAC+ Enhanced, iTunes music pla yer
• PIM func tionality with Picture Caller ID
• Voice memo & enhanced pre dictive text

6809504A59-O October 19, 2006 11

• Enhance d voice recognition
• Record up to 25 minutes of video on embedded memory
• Firm ware Over-The Air (FOTA)
• UI Skinning
• Motosync – contacts (calendar, emails TBC)
 Speaker Dependent Voice Activation and Voice Note Recording
Voice tags can be used for voice diali ng up to 20 phone num bers in the phone book
and for cre ating up to 5 voice shortcu ts for menu items. The ph one mu st be
“trained” by the voice tag being read into the phon e’s memory twice before it is
reco gnized.
You can add voice tags to the phon e’s memory using the usual name addition
me thods (i.e., via the phone book me nu structur e or with the shor tcut editor).

➧ You cann ot place or receive calls whil e adding voice tags to the phone’s memory.

➧ Because the GSM standar d does not provide the option to store voice tags onto the
SIM card, voice tags are added to the phone’s memory.

K1 telephones also include a voice recor der that allows up to 2 minutes of per sonal
me ssages to be recorded. This featur e has a complete set of record, playback, and
managem ent tools that make it easy to stor e and maintain a list of personal
memos.

Wireless Access Protocol (WAP) 2.0 Compliancy

In the WAP env ironmen t, acce ss to the Int erne t is initiated in wireless mark up
langu age (WML), which is derived from hyp ert ext markup langu age (HTML). The
request is passed to a WAP gateway wh ich retri eves the information from the
serve r in standard HTML (subsequently filtered to WML) or directly in WML if
availab le. The informat ion is then passed to the mobile subscrib er via the mobile
network.
The K1 microbrowser can be configured for baud, idle timeout, line type, phon e
num ber, and con nection type.

➧ Bitma p image dat a will downloa d as text. If the image is larger than the screen,
only part of the imag e wi ll display.

➧ When the user receives a call whi le in browser mode, the browser wi ll pause and
allow the user to resume after completing the call.

SIM Application ToolkitTM - Class 2

SIM Applica tion Toolkit is a value-adde d service delivery mechanism that
all ow s GSM oper ators to customize the serv ices they offer their customers, from
the occasional user who requests sports news and traffic aler ts, to a high call
time business user who receives stock alerts and chec ks flight times. Oper ators
can now create their own value-added serv ices menu quickly and easily in the
phone. The customized men u will appear as the first menu and may be updated
over-the-air with new serv ices when customers reques t them.
 Simplified Text Entry
There are thre e different ways to ent er text using the phone keypad:
• iTAP™ predictive text entry. Press a key to gener ate a character and a
dynamic dictionary us es this to build and display a set of word or name
options. The iTAP™ feature may not be available on the phone in all lan-
guages.
• Tap. Pr ess a key to gene rate a char acter.
• Numeric. The keypad produc es num eric char acters only. For some text areas
this is the only method avail able; for example, phone num bers.

Caller Line Identification

Upon receipt of a call, the calling party’s phone num ber is compared to the phon e
book. If the num ber matches a phon e book entry, that name will be displayed. If
ther e is no phone book entry, the incom ing phone num ber will be displayed. In
the event that no caller identification information is avail abl e, the Incoming Call
me ssage is displayed.

➧ User must subscribe to a caller line identi ficatio n service thro ugh their service
provider.

Other Features
Detail ed descr iptions of these and other K1 featur es can be found in the
appr opriate user’s guide listed in the “Related Public ations” section toward the
end of this manual.
Level 1 and 2 Service Manual General Operation

General Operation
Controls, Indicators, and Input / Output (I/O) Connections
The K1 ser ies telephone’s contr ols a re located on the sides of the flip and on the
keypad. Indicat ors, in the form of icons, are displayed on the LCD (see Figur e 2).
K1 ph one s have an audible alert transducer on the top and I/O conn ectors,
consisting of a charg er/accessory port, located on the side of the phon e. See Figure
1.

Navigatem enus.

Openm enus. Selectm enuitem s.

L eft Soft Key R igh tS oft Key

Volu m eKeys Voice d ia l.

PTT /S m rt
a Key

M ake & answer calls. Tu rno n & off, h an gu p

G o handsfree. C hargeup.
060580o
Figure 1. Controls, indicators, and I/O

“Soft keys” refer to non-labeled keys that corr espond to text options displayed on
the screen . The left and righ t soft keys perf orm the function shown in the corn ers
of the display. The righ t key will usually select an option wher eas the left key will
usually exit a func tion or re tur n to a prev ious scre en.
The center select key opens the initial me nu structure, or allows access to a
submenu.

Color Display
The K1 wireless pho nes feature a 64k color Thin Film Tr ansistor (TFT) 176x220
pixel display.
 Display animation makes the phone’s menus move smoo thly as the us er scrolls up
and down. Tur n animation off to conserve the ba ttery.

1. S ig n al 8. Battery
S tre n g th S e rv ic e Level
P rov id e r

2 . E D G E/ 7. R in gSty le
G PRS

3. D ata
6. Message
1 2 :0 0
O p tio n s M a inM e n u
4. Roam

5. Active L in e

060888o
Figure 2. Icon Indicators

➧ Whether a phon e displays all ind icators depends on the programming and services
to which the user subscribes.

Figure 2 sho ws some common icons displayed on the LCD.

1. Da ta Indicator — Shows connection and data transmission status. The
Blue tooth™ wirele ss con nection indicator E shows wh en a Bluetooth
connection is active. Other indica tors can inc lude:
4 = secur e packet data transfer
7 = unsecu re packet data transfer
3 = secure applica tion connection
6 = unsecu re application conn ection
2 = secure Circuit Switch Da ta (CSD) call
5 = unsecure CSD call
2. EDGE/GPRS Indicator — Shows that your phon e is using a high-speed
Genera l Packe t Radio Service (GPRS) network connection. GPRS allows
faster da ta transfer speeds. Other indica tors can inc lude:
* = GPRS PDP context active
, = GPRS packet data availab le
3. Signa l Strengt h Indicato r — Vertical bars show the strength of the
network connection. You cann ot make or receive calls when ! or )
displays.
 4. Roam Indicat or — The roam indicator shows when your phone is seeking or
using another networ k outside your home ne twork.
5. Ac tiv e Line Indicato r — Shows ? to indicate an active call, or > to indicate
that call forwarding is on. Indica tors for dual-li ne-ena bled SIM cards can include:
* = GPRS PDP context active
, = GPRS packet data available
@ = line 1 active B = line 2 active
A = line 1 active, call forward on
C = line 2 active, call forward on
6. Messa ging Presen ce Indicato r — Show s when instant me ssaging is active.
Indicators can include:
P = IM active I = available for IM
_ = busy Q = invisible to IM
J = available for phone calls
X = offline
When a Java™ applicat ion is active, the Java midlet indicator ` displays in
this location.
7. Messa ge Indi cator — Displays when you receive a new message. Indicators
can inc lude:
r = text message
t = voicemail
message
s = voicemail and text message
d = IM message
a = active chat session
8. Ba ttery Leve l Indicator — Vertical bars show the battery charge level.
Recharge the battery wh en Low Batter y displays and the battery alert
sounds.
9. 9. Ring Style Indi cator — Shows the ring style setting.
y = loud ring z = soft
ring
| = vibrate } = vibrate then ring
† = vibrate & ring { =
silent

Alert Settings
K1 telephones include up to 32 pr eset alert tones and vibra tion s that can be
applied to all alert even ts at the same time.

➧ Pressing any vol ume key mutes the alert.

Battery Function

Battery Gauge
The teleph one displays a battery level indicat or icon in the idle screen to
indicate the battery charge level. The gauge shows four levels: 100%, 66%, 33%,
and Low Ba ttery.
 Battery Removal
Removing the battery causes the device to imm ediately sh ut down and any
pend ing work (for example, partially entered phone book entries or outgoing
messages) is lost.

G If the battery is removed wh ile receiving a message, the message wil l be lost.

Operation
For detailed operating instruc tions, refer to the appropria te User’s Guide li sted
in the Related Public ations section toward the end of this manu al.
Level 1 and 2 Service Manual Tools and Test Equipment

Tools and Test Equipment

The following table lists tools and test equipment recomm ended for disassembly
and reassem bly of K1 telephones. Use eithe r the listed items or equivalents.

Table 1. General Test Equipment and Tools

Part Number1 Description Application

RSX4043-A Torque Driver Used to remove and replace screws

Torque Driver Bit T-5 Plus, Apex 440-6IP

— Used with torque driver
Torx Plus or equivalent

See Table 7 Rapid Charger Used to charge battery and to power

device

Antistatic Mat Kit (includes 66- Provides protection from damage to

0180386A82 80387A95 antistatic mat, 66-80334B36 device caused by electrostatic discharge
ground cord, and 42-80385A59 wrist (ESD)
band)
Disassembly tool, plastic with flat and Used during assembly/disassembly of
6680388B67 pointed ends (manual opening tool) device

6680388B01 Tweezers, plastic Used during assembly/disassembly

Tweezers, metal Used during assembly/disassembly

— Digital Multimeter, HP34401A2 Used to measure battery voltage

3
19501980 Generic Press Fixture Must be used to install keypad mylar

0-00-00-408533 K1 Lens- and Trim Ring Press Tool Must be used to install lens and trim ring

K1 and Acoustic Gasket Alignment- and

0-00-00-408523 Must be used to install Acoustic Gasket
Press Too
8102430Z04 GSM / DCS Test SIM Used to enable manual test mode

1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) at (800) 422-4210 or
FAX (800) 622-6210; Internationally, AAD can be reached by calling (847) 538-8023 or faxing (847) 576-3023.
2. Not available from Motorola. To order, contact Hewlett Packard at (800) 452-4844.
3. Available at the AMS Online-shop 62.214.1.200 (for access, please contact your local Motorola parts representative)
Disassembly K1

Disassembly
The pr ocedur es in this section provide instruct ions for the disassemb ly of K1
telephone s. Tools and equipmen t used for the ph one are listed in Table 1,
preced ing.

G Many of the integrated devices used in this equipment are vulnerabl e to dam age
from electrostatic discharge (ESD). Ensur e ade quate static protection is in place
when handl ing, shipping, and servicing the intern al compone nts of thi s equipment.

G Avoid stressing the plastic in any way to avoid damage to either the plasti c or
internal components.

Removing and Replacing the Battery Cover and Battery

All batteries can cause property damage and/or bodil y injury, such as burns if a

E conduc tive material , such as jewelry, keys, or beaded chains touc h exposed term i-
nals. The conduc tive material may complete an electrical circuit (short circu it) and
become quite hot. Exercise care in handl ing any charged battery , particularly when
placing it insid e a pocket, purse, or other container wit h me tal objects.

1. En sur e the phone is turne d off.

2. Press in and hold the battery door latch, as show n in Figure 1.

061258o
Figure 1. Removing the Battery Cover

3. Rotate the ba ttery cover upward and lift it comp letely off the phone.
Level 1 and 2 Service Manual Disassembly

4. Lift the edge of the ba tter y first, the n lift the batter y from the pho ne. See
Figure 2.

061259o
Figure 2. Removing the battery

E
There is a danger of explosion if the Lithiu m Ion battery is replaced incorrec tly.
Replace only with the same type of battery or equiva lent as recommended by the
battery manu facturer . Dispos e of used batterie s according to the manu facturer’s
instruc tions.

5. To rep lace, align the battery with the battery compartment so the contacts on
the batter y match the ba tter y contacts in the phon e.
6. Inser t the battery, contacts side first, into the battery compartment followed
by the opposite edge of the ba ttery.
7. Insert th e bottom edge of the of the battery cover into the rear housing , then
pu sh the top edge of the cover down and snap it into place.

6809504A59-O October 19, 2006 21

Removing and Replacing the Subscriber Identity Module (SIM)
1. Remove the battery cover and battery as described in the proce dure s.

SIM
061260o
Figure 3. Removing the SIM

2. Slide the SIM card toward the phone’s battery compar tment, as shown in
Figure 3.
3. Car efu lly lift the SIM from the phon e.
4. To rep lace, ins ert the SIM into the holder , ensur ing the keyed corne r of the
SIM faces the outwa rd edge of the phone (see Figure 4).

SIM

061261o
Figure 4. Inserting the SIM

5. Replace the ba ttery and battery cover as descri bed in the proce dure s.
Removing and Replacing the Trans Flash Memory Module
1. Remove the battery cover and battery, as described in the procedur es.
2. Slide the Trans Flash memory module out of its socket to release, as shown in
Figure 5.

Memory module
061491o
Figure 5. Removing the Trans Flash Memory Module

3. Use the plastic tweezers to carefully lift the memory module out of the ph one.
4. To replac e, align the memory module according to the diag ram in the phone.
5. Place the memory module into it’s slot with the cont acts facing down.
6. Slide the memory module all the way into position, as shown in Figure 5.
7. Reinstall the ba ttery, and battery cover as described in the proce dure s.
Disassembly K1

Removing and Replacing the Rear Housing

G This product contain s static-se nsitive devices . Use anti-static handlin g procedures
to prevent electrostatic discharg e (ESD) and componen t damage.

1. Remove the battery cover, battery, and SIM as describ ed in the pro cedur es.

G In additi on to 2 screws, the rear housing ass embly is fastene d wit h plastic latches.
These are frag ile and sho uld be released wit h care.

2. Using a Torx driver with a T-5 bit, remove the scre ws at each side of the
phon e.
Re tain the screw s for rea ssembly . See Figur e 6.

Housing screws

Housing screws
061264o
Figure 6. Removing the Rear Housing Screws
3. Release the four housing latches by inserting the pointed end of the plas tic
disassembly tool into the ope nings on the rear housing.

061265o
Figure 7. Removing the Rear Housing Latches

4. Car efu lly rotate the rear housing away from the front housing and flip
assemb ly.
5. Lift the rear housing assembly away from the phon e.
6. To replace, align the hou sing latches with the corr esponding open ings on the
front housing. Gently pres s the housings together until the catch es snap
into place.
7. Replace the 2 housing scre ws and tighten to a final torque setting of 16 Ncm
(1.5 inch pounds). Do not over tighten.
8. Replace the SIM, battery, and battery cover as described in the procedur es.
Removing and Replacing the Transceiver Board Assembly

G This product contain s static-se nsitive devices . Use anti-static handlin g procedures
to prevent electrostatic discharg e (ESD) and componen t damage.

1. Remove the batter y cover, battery, SIM, antenn a, rear hou sing and battery
tray as described in the procedur es.
2. Use the disassembly tool to unse at the display flex connector from its
socket on the tra nsceiver board assembly (see Figure 8).

Flex connector

Transceiver PCB assembly

061266o
Figure 8. Removing the Flex Connector

3. Remove the USB gromme t from the front housing.

4. Use the disassemb ly tool to lift the transce iver boar d assembly out of the front
housing.

Transceiver PCB Assembly

Dissembly tool
061267o
Figure 9. Removing the Transceiver PC Board Assembly

5. To replac e, place transceiver board into the front hou sing. Tip the PCB in on
an angle, first inserti ng the side with three side switche s. Take care to clear
the side keys with the PCB or damage will result. Slowly ang le the PCB
un til
it is flat in the housing. The top of the PCB mu st fit aroun d the screw
bosses of the front hou sing.
6. Connect the flex conn ector to the transceiver board assembly.
7. Co nnec t the USB gromm et to the front housing.
8. Replace the rear hou sing, SIM, battery, and ba ttery cover as described in the
procedur es.
Removing and Replacing the Keypad
1. Remove the battery cover, battery, SIM card, antenn a, rear hou sing, and
transceiver PC board, as describ ed in the proc edur es.
2. Using disassembly tool, gently lift up the keypad and remov e it from the
front h ousing, as shown in Figure 10.

Keypad

061268o
Figure 10. Removing and Replacing the Keypad

3. To rep lace, align the keypad with the front housing and pre ss it into place.
4. Replace the transceiver PC board, rear housing, SIM, battery, and
battery cover as descri bed in the proce dure s.
Removing and Replacing the Antenna
1. Remove the battery cover, battery, SIM, and rear housing assembl y,
transceiver PC board assembly, as described in the proced ures.
2. Use the plastic tweezers to remove the rubber gasket in front of the ant enna
assemb ly. Do not re-use the gasket if damaged during rem oval.

Acoustic Gasket

Plastic tweezers

061311o
Figure 11. Removing the Acoustic Gasket

3. Use the disassembly tool to pry the antenn a assem bly out of the front housing
(see Figure 12).

Disassembly tool

Antenna assembly

061312o
Figure 12. Removing and Replacing the Keypad
4. To rep lace, Use a new acoustic gasket if pre vious gasket was damaged dur ing
remov al. Expose the adh esive on the acoustic gasket and place into position
on the walls of the acoustic chamb er.
5. Car efu lly align the antenna assembly to the front housing. Carefully lower
the antenn a assembly into position in the front housing. Avoid damage to the
acoustic gasket while installing the antenn a assem bly.
6. Replace the transceiver PC board assembly, rear hou sing assembly, SIM,
battery, and battery cover, as described in the procedur es.
Removing and Replacing the Keypad Mylar

It is mandatory that the following special tools must be used when

following this proc edure:

G K1 EL and Acou stic Gasket Alig nment- and Press Tool - part number 0-00-00-40852

Generic Press Fixture - part number 19501980 Avail able at the AMS On line-sh op
62.214.1.200 (for access please contact your local Motorola contact)

The K1 EL and acoustic gasket alignmen t and pre ss tool mus t be used for this
replacemen t proce dure.

061927o
Figure 13. K1 EL and Acoustic Gasket Alignment and Press Tool

6809504A59-O October 19, 2006 31

1. Remove the keypad my lar and or the acoustic gasket with plastic tweezers, as
shown .

Plastic tweezers

Keyboard mylar
061580o
Figure 14. Removing the Keypad Mylar

2. To replace the keypad my lar, use the K1 EL and Acou stic Gasket Alignm ent-
and Press tool.
3. Peel off the adhe sive liner from the bottom side of the keypad my lar. Place
the keypad into the fixture . Align the keypad using the fixture ali gnmen t
pins.

061928o
Figure 15. Keypad Mylar Alignment
4. Clean the my lar area on the main PCB, and then place it on top of the keypad
my lar using the fixture ali gnment pins.

061929o
Figure 16. PCB Alignment

5. Place the acoustic gasket onto the PCB and align the gasket using the
alignmen t pins.

061930o
Figure 17. Acoustic Gasket Alignment
6. Close the fixtur e for 15 seconds.
7. Open the fixture and check the assemb ly for correct positioning of the my lar
and acoustic gasket on the PCB.

061931o
Figure 18. El Mylar and Acoustic Gasket Press Fixture Closed
Removing and replacing the Acoustic Gasket
1. Remove the acoustic gasket with tweezers, as show n below.

Metal tweezers

Acoustic gasket

061656o
Figure 19. Removing the Acoustic Gasket

2. To rep lace the acoustic gasket use the K1 EL my lar and Acoustic Ga sket
alignmen t and pres s fixture.
3. Place the main PCB into the fixtur e. Use the alignmen t pins to ensure correct
PCB position in the fixture.
4. Place the acoustic gasket onto the PCB and align the gasket using the
alignmen t pins.

061930o
Figure 20. Acoustic Gasket Alignment

5. Close the fixtur e for 15 seconds.

6. Open the Fixtur e and check the assemb ly for correc t positioning of the acoustic
gasket on the PCB.

061931o
Figure 21. Press Fixture Operation
Removing and Replacing the Flip Assembly Cover
1. Remove the battery cover, battery, SIM, rear housing, and transceiver board
assembly as described in the procedur es.
2. Use the disassembly tool to release the flip assembly bezel latches at the
top and along the sides of the flip assembl y.

Flip cover bezel

Disassembly tool
061269o
Figure 22. Removing the Flip Assembly Bezel

3. Car efu lly lift the flip assembly bezel from the flip assembly.
4. Use the T-5 driver to remov e the 4 screws from the flip assem bly (see
Figure 23). Retain the screw s for reassembly.

Flip assembly screws

Flip assembly screws

061270o
Figure 23. Removing the Flip Assembly Screws
5. Lift the flip cover away from the flip assembly. Be car eful not to damage the
display flex cable.
6. To replace, insert and tigh ten the 4 flip assembly scre ws with the T-5 driver .
Tighten to final torque setting of 16 Ncm (1.5 inch lbs.).
7. Ali gn the flip assembly bezel to the flip assembly.
8. Car efu lly pre ss flip bezel onto the flip cover. Ensure that the flip bezel latc hes
engage proper ly onto the flip assembly.
9. Replace the tra nsceiver board assemb ly, rear hou sing, battery, and battery as
described in the proc edure s.
Removing and Replacing the Camera Assembly
1. Remove the battery cover, battery, SIM, antenn a, rear hou sing, and
transceiver board assembly, flip assembly cover, and CLI lens cover as
described in the proc edure s.

G The flex ible printed cable (FPC) (flex) is easily damaged. Exercise extreme care
when handl ing.

2. Use the disassembly tool to unse at the camer a assembly connector (see
Figure 17).

Disassembly tool

Camera assembly connector

061271o
Figure 24. Camera Assembly Connector Removal
 3. Car efu lly lift the came ra assembly and flex out of the flip assembly (see
Figure 25).

Plastic tweezers

Camera assembly
061272o
Figure 25. Camera Assembly Removal

4. To replac e, car efu lly pr ess the camera assembly into its slot in the flip
assemb ly.
5. Gently press the end of the camera assemb ly flex conn ector into its socket
connector on the flip display assembly. Avoid dama ge to the flex cable.
6. Replace the flip assembly cover, flip cover bezel, transceiver board, rear
housing , SIM, battery, and ba ttery cover as describe d in the
proc edure s.

6809504A59-O October 19, 2006 41

Removing and Replacing the Display Module Assembly
1. Remove the battery cover, battery, SIM, rear housing, antenn a, transceiver
board assemb ly, flip assembly cover, and cam era assembly, as describ ed in
the procedur es.

G The flex ible printed cable (FPC) (flex) is easily damaged. Exercise extreme care
when handl ing.

2. Use the disassembly tool to unse at the flip assembly flex connector from its
socket (see Figure 26).

Flip assembly flex connector

Disassembly tool

061273o
Figure 26. Display Module Assembly Flex Connector

3. Car efu lly and gently lift one corner of the display modu le assembly out of the
flip assembly.
4. Avoid damage to the electrical com pone nts on the flex while carefully removing
the display module assemb ly from the flip assem bly.
5. Use the plastic twe ezers to carefu lly lift the flip display assembly away from
the flip assembly (see Figure 27).

Flip display moudle assembly

Plastic tweezers
061274o
Figure 27. Removing the Display Module Assembly

6. To replac e, align the display mo dule assemb ly to the flip assemb ly.
7. Car efu lly lower the display modu le into the flip assembly. Ensure that all of
the display none of the display assem bly comp onen ts are damaged.
8. Align the flip display flex to the flex conn ector on the flip display assembly
and gently pres s down on the flex connector until proper ly seated.
9. Replace the came ra assembly, flip assembly cover, transceiver board, rear
housing , SIM, battery, and ba ttery connector as describe d in the
proc edure s.
Removing and Replacing the Flip Hinge and Flex Assembly
1. Remove the battery cover, battery, rear hou sing, antenna, transceiver board
assembl y, flip assembly cover, and display mo dule assemb ly, as describ ed in
the procedur es.
2. Use the T5 driver to remove the hing e cap screw , as shown in Figure 28.

Hinge screw

061688o
Figure 28. Removing the Hinge Cap Screws
3. Remove the hinge grommet with the tweezers, as show n in Figure 29.

Hinge grommet

061689 o
Figure 29. Removing the Hinge Grommet

4. Remove the left hinge cap and ground clip from the front housing assembly.

Hinge cap

061548o
Figure 30. Removing the Hinge Cap

5. Remove the righ t hing e cap.

 6. Use a sma ll needle nose pliers to pre ss the hinge inw ard, as sho wn in Figur e
31.

Hinge Assembly

Flip assembly
Front housing

061186o
Figure 31. Hinge Compression

7. While hinge spr ing is compre ssed, slide the flip assem bly out of the front
housing (see Figur e 32).

Flip Assembly
Front Housing

061189o
Figure 32. Removing the Flip Hinge Assembly

G The flex ible printed cable (FPC) (flex) is easily damaged. Exercise extreme care
when handl ing.
8. Remove the hing e ring and the flex gromme t, then carefully slide the flex out
of the flip assembly (see Figure 33).

Hinge ring

Flex

Flex grommet

Flip assembly
061680o
Figure 33. Removing the Flip Flex
G The flex ible printed cable (FPC) (flex) is easily damaged. Exercise extreme care
when handl ing.

9. To replace, use the alignment ridges to place the hinge ring into the flip
hou sing
(see Figure 34).

Hinge ring

061681o
Figure 34. Placing the Hinge Ring into the Flip Housing
10. Place the flip flex into the gap of the flip housing, as show n in Figure 35.

Flex

Flip housing

061682o
Figure 35. Placing the Flex into the Flip Housing

11. Align the front hou sing and the flip hou sing (see Figure 36). Watch the
position
of the flex in the hinge .

061684o
Figure 36. Align the Front Housing to the Flip Housing
12. Com pres s the hinge spring and slide the hinge into the front housing (see
Figure 37).

Hinge

Front housing

061685o
Figure 37. Compress Flip Hinge and Insert into Front Housing

13. Inser t the left and righ t hinge caps and replace the T5 hinge screw wi th the
Torx driver (see Figur e 38).

Hinge cap

Hinge cap

Hinge screw

061686o
Figure 38. Replacing the Hinge Caps and Hinge Screw
 14. Replace the hinge gromm et into the gap betwe en the flex and the flip housing
(see Figure 39).

Hinge grommet

061687o
Figure 39. Replacing the Hinge Grommet

15. Replace the display module assembly, flip assembly cover, transceiver board
assemb ly, antenn a, rear housing, SIM, battery, and battery cover as
describ ed in the proc edure s.

Replacing the CLI and Main Display Lens

It is mandatory that the following speci al tools must be used when

following this proc edure:

G K1 Lens- and Trim Ring Press Tool – part number 0-00-00-40853

Generic Press Fixture – part number 19501980
Avail able at the AM S Online-shop 62.214.1.200 (for access please contact your local
Motorola parts representative)

1. Place and align the main lens, the CLI lens, and the trim ring onto the flip
assemb ly.

6809504A59-O October 19, 2006 51

2. Place the open phon e with the main lens up side down into the K1 lens press
fixture.

061572o
Figure 40. K1 Lens Press Fixture
3. Start the press process for at least 8 seconds.

061572o
Figure 41. K1 Lens Press Fixture Closed

4. Open the pre ss fixture and check the flip assemb ly.
5. Replace the transceiver board, rear housing, SIM, battery and battery cover
as described in the proc edure s.
Subscriber Identity Module (SIM) and Identification K1

Subscriber Identity Module (SIM) and Identification

SIM Card
A SIM is required to acc ess the existing local GSM network, or remote
networks wh en traveling (if a roaming agreemen t has been made with the
prov ider).
The SIM con tains:
• All the data necessary to access GSM services.
• The ability to store user information such as phon e numbers.
• All information required by the network provider to provide acc ess to the ne t-
work.

Personality Transfer
A personality transfer is required when a phone is expres s exchanged or wh en the
main board is replaced. Personali ty tra nsfers reproduc e the customer's original
personalized details such as menu and stored memory such as phon e books, or
even just program a unit with basic user information such as language selecti on.
K100 telephone s use TrueSync® synchro nization software to effect a per sonality
transfer.

Identification
Each Motorola GSM device is labeled with a variety of iden tifying num bers. The
following informat ion describes the current iden tifying labels.

Mechanical Serial Number (MSN)

The Mechanical Serial Nu mb er (MSN) is an individual unit identity num ber and
remains with the un it throu ghou t the life of the un it.
The MSN can be used to log and track a un it on Motorola's Service Center
Database. The MSN is divided into 4 secti ons, as show n in Figure 42.

MSN 10 Digits

3 Digits 1 Digit 2 Digits 4 Digits

APC DC DC SNR

Account Product Code Distribution Center Date Code: Year and Unit's individual serial
TM
i.e. StarTAC Phone130 i.e. Easter Inch Month of Shipment number

000807a
Figure 42. MSN Label breakdown
International Mobile Station Equipment Identity (IMEI)
The International Mobile station Equipment Identity (IMEI) num ber is an
individual num ber unique to the PCB and is stor ed within the unit's memory.
The IMEI uniquely iden tifies an individual mobile station and thereby provides a
me ans for controlling acce ss to GSM networks based on mobile stat ion types or
ind ividu al un its. The full IMEI s tructure is listed in Table 2.

Table 2. IMEI Number Breakdown

TAC Serial Number Check Digit

NNXXXXXX ZZZZZZ A

Where
TAC Type Allocation Code, former ly know n as Type Appr oval Code
NN Repor ting body identifier
XXXXXX Type Iden tifier
ZZZZZZ Individu al unit ser ial num ber
A Phase 1 = 0.
Phase 2 = check digit defined as a func tion of all other IMEI digits
Other label number configur ations present are:
• TRANSCEIVER NUMBER: Ident ifies the pr oduct type. Norm ally the SWF
num ber. (i.e. V100).
• PACKAGE NUMBER: Ide ntifies the equipmen t type, mode, and language in
which the prod uct is shipped.
Troubleshooting K1

Troubleshooting
Manual Test Mode
Motorola K1 telephones are equippe d with a manu al test mode capability. This
allows service personne l to verify fun ctionality and perform fault isolation by
entering keypad commands.
To enter the manual test command mode, a GSM / DCS test SIM mu st be used.
1. Pr ess , to tur n the phone OFF.
2. Remove the battery as describ ed in the proc edure s.
3. Remove the customer’s SIM card from the phone as described in the
procedur es.
4. Insert the test SIM into the SIM slot.
5. Replace the ba ttery as describ ed in the proc edure s.
6. Pr ess , to tur n the phone ON.
Manual Test Mode Commands

Table 3. Manual Test Commands

Key Sequence Test Function/Name Remarks
<Menu>048263* Enter manual test mode
“End” Key Exit manual test mode
54* Suspend Required for all Test Mode Operations
0*0*0 Select tone 0
0*0*1 Select tone 1
0*0*2 Select tone 2
0*0*3 Select tone 3
0*0*4 Select tone 4
0*0*5 Select tone 5
0*0*6 Select tone 6
0*0*7 Select tone 7
0*0*8 Select tone 8
0*0*9 Select tone 9
0*1*X Disable tone X
3*0*1 Enable vibrator
3*0*0 Disable vibrator
5*0*0 Set audio level 0
5*0*1 Set audio level 1
5*0*2 Set audio level 2
5*0*3 Set audio level 3
5*0*4 Set audio level 4
5*0*5 Set audio level 5
5*0*6 Set audio level 6
5*0*7 Set audio level 7
5*0*8 Set audio level 8
5*0*9 Set audio level 9
5*0*10 Set audio level 10
5*0*11 Set audio level 11
5*0*12 Set audio level 12
5*0*13 Set audio level 13
5*0*14 Set audio level 14
5*0*15 Set audio level 15
6*2*2*0*0 Set Audio Path. Int Mic, IntSpk, RX unmute, TX unmute
6*4*6*0*0 Set Audio Path. Boom Mic, Boom Spk, RX unmute, TX unmute
10*0*3 Set band GSM 900
10*0*4 Set band DCS 1800
10*0*5
10*0*6 Set dual band GSM 900 / 1800
10*1*0 Read band 3= GSM 4= DCS 5= PCS 6 =GSM/DCS
Table 3. Manual Test Commands (Continued)
Key Sequence Test Function/Name Remarks
18*0 Initialize non-volatile memory (Master Reset)
18*1 Initialize non-volatile memory (Master Clear)
55*2*001 Test Display. All pixels ON
55*2*000 Test Display. All pixels OFF
55*2*002 Test Display. Checkerboard pattern A
55*2*003 Test Display. Checkerboard pattern B
55*2*004 Test Display. Border pixels ON
*#06# IMEI Check No Test Mode Required
Phone Set up -->Flex Version / Technology / S-W Version / Readiness Status No Test Mode Required
Phone Status -->
Other Information
Troubleshooting Chart

Table 4. Level 1 and 2 Troubleshooting Chart

SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY
1. Telephone will not turn on or stay on. a) Battery either discharged or Measure battery voltage across a 50 ohm (>1
defective. Watt) load. If the battery voltage is <3.25 Vdc,
recharge the battery using the appropriate
battery charger. If the battery will not recharge,
replace the battery. If battery is not at fault,
proceed to b.
b) Battery connectors open or Visually inspect the battery connectors on both
misaligned. the battery and the telephone. Realign and, if
necessary, either replace the battery or refer to a
Level 3 Service Center for the battery connector
replacement. If battery connectors are not at
fault, proceed to c.
c) Transceiver board assembly Remove the transceiver board assembly.
defective. Substitute a known good assembly and
temporarily reassemble the unit. Press and hold
the PWR button; if unit turns on and stays on,
disconnect the dc power source and reassemble
the telephone with the new transceiver board
assembly. Verify that the fault has been cleared.
2. Telephone exhibits poor reception or a) Antenna assembly defective. Check to make sure that the antenna pin is
erratic operation such as calls frequently properly connected to the transceiver board
dropping or weak or distorted audio. assembly. If connected properly, substitute a
known good antenna. If the fault is still present,
proceed to b.
b) Transceiver board assembly Replace the transceiver board assembly (refer to
defective. 1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver
board assembly.
3. Display is erratic, or provides partial or a) Transceiver board connections Remove rear chassis assembly from unit, check
no display. faulty. general
condition of flexible printed cable (flex). If the flex
is good, check that the flex connector is fully
pressed down. If not, check connector to
transceiver board connections. If faulty
connector, replace the transceiver board
assembly. If connector is not at fault, proceed to
b.
b) Flip assembly defective. Temporarily replace the flip assembly with a
known good assembly. If fault has been cleared,
reassemble with the new flip assembly. If fault
not cleared, proceed to c.
c) Transceiver board assembly Replace the transceiver board assembly (refer to
defective. 1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver
board assembly.
4. Incoming call alert transducer audio Faulty transceiver board assembly. Replace the transceiver board assembly (refer to
distorted or volume is too low. 1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver
board assembly.

5. Telephone transmit audio is weak. a) Transceiver board assembly Replace the transceiver board assembly (refer to
(usually indicated by called parties defective. 1c). Verify that the fault has been cleared and
complaining of difficulty in hearing voice). reassemble the unit with the new transceiver
board assembly.
Troubleshooting K1

Table 4. Level 1 and 2 Troubleshooting Chart (Continued)

SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY
6. Receive audio from earpiece speaker is a) Connections to or from transceiver Gain access to the transceiver board assembly
weak or distorted. board assembly defective. as described in the procedures. Check flex and
the flex connector from the flip assembly to the
transceiver board assembly. If flex is at fault,
replace flip assembly. If flex connector is at fault,
proceed to d. If connection is not at fault,
proceed to b.
b) Flip assembly defective. Temporarily replace the flip assembly with a
known good assembly. If fault has been cleared,
reassemble with the new flip assembly. If fault
not cleared, proceed to c.
c) Antenna assembly defective. Check to make sure the antenna is installed
correctly. If the antenna is installed correctly,
substitute a known good antenna assembly. If
this does not clear the fault, reinstall the original
antenna assembly and proceed to d.
d) Transceiver board assembly Replace the transceiver board assembly (refer to
defective. 1c). Verify that the fault has been cleared and
reassemble with the new transceiver board
assembly.
7. Telephone will not recognize or accept a) SIM defective. Check the SIM contacts for dirt. Clean if
SIM. necessary and check if fault has been cleared. If
the contacts are clean, insert a known good SIM
into the telephone. Power up the unit and
confirm that the SIM has been accepted. If the
fault no longer exists, replace the defective SIM.
If the SIM is not at fault, proceed to b.
b) Transceiver board assembly Replace the transceiver board assembly (refer to
defective. 1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver
board assembly.
8. Phone does not sense when flip is a) Flip assembly defective. Temporarily replace the flip assembly with a
opened or closed (usually indicated by known good assembly. If fault has been cleared,
inability to answer incoming calls by reassemble with the new flip assembly. If fault
opening the flip, or inability to make not cleared, proceed to b.
outgoing calls).
b) Transceiver board assembly Replace the transceiver board assembly (refer to
defective. 1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver
board assembly.
9. Vibrator feature not functioning. Transceiver board assembly defective.Replace the transceiver board assembly (refer to
1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver
board assembly.
10. Internal Charger not working. Faulty charger circuit on transceiver Test a selection of batteries in the rear pocket of
board assembly. the desktop charger. Check LED display for the
charging indications. If these are charging
properly, then the internal charger is at fault.
Replace the transceiver board assembly (refer to
1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver
board assembly.

11. Real Time Clock resetting when Lithium button cell in the display Refer service to a Level 3 service center for
standard battery is removed. board may be depleted. replacement.
Level 1 and 2 Service Manual Troubleshooting

Programming: Software Upgrade and Flexing

Contact your local techn ical suppor t enginee r for inform ation about equipment
and procedur es for flashing and flexing.

Part Numbers
The following information is provided as a refer enc e for the parts associated with
K1 telephones.

6809504A59-O October 19, 2006 61

Exploded View Diagram

061246o
Figure 43. Exploded View Diagram
Exploded View Parts List
The following part num ber table is provided only for reference . Please contact
your local Motorola par ts organization for curren t par t number information.

Table 5. Exploded View Parts List

Item Motorola Part Item Motorola Part
Description Description
Number Number Number Number
1 6171499E01 CLI Lens 21 8571486C01 Bluetooth antenna
2 1571508C01 Flip outer trim ring 22 4271460C01 Twanger contact
3 0771067E01 Flip chassis assembly 7271376D01 Main display assembly
23 7287518Y01 CLI Display
SLG5081AA Display board assembly
4 0171569C01 2MP camera assembly 24 5971846B02 Vibrator motor
5 0571303C01 Camera grommet 25 0571663E01 USB grommet
6 0771762C01 Camera Bracket 26 0571948C01 Earpiece speaker grommet
7 0171564C01 Hinge flex assembly 27 8571485C01 Main antenna
8 0771404E01 Hinge flex support 28 1571299C01 Flip inner housing
9 1571507C01 Flip inner sleeve 29 5571414C02 Hinge mechanism
10 1571607E02 Shaft end cap 30 4271368C01 Hinge ground clip
11 0571662E01 Hinge flex grommet 31 1571608E02 Hinge end cap
12 3871636E01 Volume button assembly 32 0171568C01 Audio flex assembly
13 3871634E01 Smart button assembly 33 1571510C01 Antenna upper housing
14 3871635E01 Carrier button 34 1571511C01 Antenna center housing
15 3871424C01 Keypad assembly 35 0109067A82 Daughter board assembly
16 4071487C01 EL dome assembly 36 SLG4947AA Main PCB assembly
17 SNN5779A BC 50 Battery pack 37 1571370C01 XCVR front housing
18 SHN9374A Battery door assembly 0387473K09 5IP XCVR housing screw (x4)
19 0571664E01 RF Grommet Not 0387473K10 5IP Flip housing screw (x4)
20 1571383C01 Rear XCVR housing assembly Shown 0387473K11 5IP hinge end cap screw (x1)
0387347Y02 5IP Center housing screw (x2)

E
There is a danger of explosion if the Lithium ion battery pack is replaced
incorrectly.
Replace only with the same type of battery or equiva lent as recommended by the
battery manu facturer . Dispos e of used batterie s according to the manu facturer’s
instruc tions.

For informat ion on ordering parts please contact EMEA at + 49 461 803 1404.

Accessories
 Table 6. Accessories
Part Description Part Number
Power Solutions
Battery-Only-Charger - Razor K1, South Asia plug CHPN4613A
Right Angle Dongle (EMU) SKN6182
Travel Charger EMU Mid-Rate Switcher - Argentina SPN5192
Travel Charger EMU Mid-Rate Switcher - Australia SPN5193
Travel Charger EMU Mid-Rate Switcher - BRAZIL SPN5187
Travel Charger EMU Mid-Rate Switcher - EURO SPN5189
Travel Charger EMU Mid-Rate Switcher - INDIA SPN5194
Travel Charger EMU Mid-Rate Switcher - MEXICO SPN5186
Travel Charger EMU Mid-Rate Switcher - PRC SPN5188
Travel Charger EMU Mid-Rate Switcher - TWN SPN5216
Travel Charger EMU Mid-Rate Switcher - UK/HK SPN5190
Travel Charger EMU Mid-Rate Switcher - US ENG SPN5185
Travel Charger EMU Rapid Switcher - Argentina SPN5197
Travel Charger EMU Rapid Switcher - BRAZIL SPN5196
Travel Charger EMU Rapid Switcher - HK SPN5199
Travel Charger EMU Rapid Switcher - MEXICO SPN5200
Travel Charger EMU Rapid Switcher - PRC SPN5198
Travel Charger EMU Rapid Switcher - US SPN5202
Travel Charger EMU Rapid TWN SPN5270
Charger Adapter - Aust/NZ Plug SYN8127
Charger Adapter - Euro Plug SYN7456
Charger Adapter - UK Plug SYN7455
Charger Adapter EMU/EMU (Y-cable) skn6222
In Vehicle Solutions
Self Install Car Kit Universal - Mandarin - Smart Drive+ SYN0888
Self Install Car Kit Universal - Smart Car Kit - Smart Drive SYN0890
Smart Cable EMU - Motorola SYN1003
Vehicle Power Adapter EMU - VC700 SYN0847
Audio and Connectivity
Stereo Headset - EMU SYN1301
Data Cable Mini USB/USB/Serial SKN6371
Headset Mono One Touch w/ Send-End (EMU) SYN0896
Bluetooth Products
H500 Gloss Black SYN1375
H500 Nickel Japan SYN1441
H500 Pink SYN1436
Bluetooth Class 1 USB Adapter PC850 SYN1244
H500 Bluetooth headset Black Soft touch SYN1374
H500 Bluetooth Headset Hot Pink SYN1525
 Table 6. Accessories (Continued)
Part Description Part Number
H500 Bluetooth Headset iPOD Blue SYN1523
H500 Bluetooth Headset iPOD Gold SYN1524
H500 Bluetooth Headset Spa Blue SYN1527
H500 Bluetooth Headset White SYN1526
Bluetooth Car Kit - Asia/Americas S9642
Bluetooth Car Kit - Euro S9643
Bluetooth Car Kit - HF850 SJ0014
Bluetooth Car Kit - IHF1000 - Americas/Asia 98676H
Bluetooth Car Kit - IHF1000 - EMEA CFLN1232
Bluetooth Headset - Glossy Black - HS820 SYN9951
Bluetooth Headset - Green - HS820 SYN0945
Bluetooth Headset - Grey - HS820 SYN1106
Bluetooth Headset - HS850 (Paladin Refresh - Black) SYN1107
Bluetooth Headset - HS850 (Paladin Refresh - Blue) SYN1226
Bluetooth Headset - Oakley RAZRWIRE (Mercury: NA) - H7 98679H
Bluetooth Headset - Oakley RAZRWIRE (Pewter/Black: NA) - H7 98677H
Bluetooth Headset - Oakley RAZRWIRE (Platinum/Rootbeer: NA) - 98678H
H7
Bluetooth Headset (Aphrodite) - H700 SYN1311
Bluetooth Headset (Genie Gray) - HS801 CHYN4590AB
Bluetooth Headset (Genie Pink) - HS801 CHYN4590AC
Bluetooth Headset (Genie Refresh - Dk Blue) - HS815 SYN1201
Bluetooth Headset (Genie Silver) - HS801 CHYN4590
Bluetooth Headset (Mage) - HS830 SYN0996
Bluetooth Headset (Medusa - Pearl Dark Gray) - H300 SYN1297
Bluetooth Headset (Medusa - Pink) - H300 SYN1417
Bluetooth Headset (Medusa - Pure White) - H300 SYN1416
Bluetooth Headset (Nexus) - HS805 SYN0986
Bluetooth Headset (Paladin) - HS810 SYN9826
Bluetooth Headset (Persephone) - H605 SYN1303
Bluetooth Helmet Headset - HS830 (Mage) SYN0997
Bluetooth Mono Headset, Nickel- H500 SYN1290
Bluetooth PC USB Adapter SYN0717
Bluetooth Speaker (Quadrant Refresh) - HF820 SYN0736C
Level 1 and 2 Service Manual Index

A mechanical serial number 54

alert settings 17 product 5
antenna, removing and replacing 29 IMEI 55
Introduction 5

B
battery M
function 17 manual test mode 56
gauge 17 MSN 54
removing 20
battery housing
N
removing 20 names
product 5
C
caller ID 14
O
camera assembly, removing and replacing 40 operation
Canadian Interference-Causing Equipment regulations 5
controls, indicators, and I/O 15
changes
operation, general 15
product 5
overview, product 11
CLI and Main Display Lens, removing and replacing 51
commands, manual test mode 57
conventions 7 P
copyrights part numbers
computer software 6 accessories 63
parts 61
exploded view diagram 62
D exploded view parts list 63
disassembly 20
product changes 5
display module assembly, removing and replacing 42
identification 5
names 5
E
exploded view diagram 62
R
exploded view parts list 63 rear housing
removing 24
F regulatory agency compliance 5
FCC rules 5 removing antenna
features 29 battery 18,
caller ID 14 20
SIM Toolkit 13 battery housing 20
text entry 14 camera assembly 40
voice recognition 13 CLI and Main Display Lens 51
Wireless Access Protocol (WAP) 13 display module assembly cover 42
features, product 11 flip assembly 38
flip assembly, removing and replacing 38 Flip Hinge and Flex assembly 44
Flip Hinge and Flex assembly, removing and replacing rear housing 24
44 SIM 22
transceiver board assembly 26
TransFlash Memory Module 23
I replacement parts
identification 54
international mobile station equipment identity 55

6809500A08-O October 19, 2006 Index-1

 contact information 8 voice recognition 13
replacing
antenna 29
battery 20 W
camera assembly 40 warranty service 7
CLI and Main Display Lens 51 wireless access protocol (WAP) 13
display module assembly 42
flip assembly 38
Flip Hinge and Flex assembly 44
rear housing 24
SIM 22
transceiver board assembly 26
TransFlash Memory Module 23

S
serial number
mechanical 54
service manual
about 6
revisions 7
scope 6
service policy 7
customer support 7
out of box failure 7
product support 7
service procedure
ordering replacement parts 8
shut down
upon battery removal 18
SIM Application Toolkit 13
SIM card 54
personality transfer 54
replacing 22
SIM, removing and replacing 22
specifications 9
support
customer 7
product 7

T
text entry 14
tools and test equipment 19
transceiver board assembly, removing and replacing 26
TransFlash Memory Module, removing and replacing 23
troubleshooting 56
manual test mode 56
manual test mode commands 57