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A Guide To Fill The RMA Form

This document provides instructions for filling out a BSNL RMA (Return Merchandise Authorization) form to send faulty network cards back to Tejas for repair. The 17-step RMA process is outlined which includes testing the card, requesting an RMA form, filling it out, receiving an estimate, approving the estimate, getting an RMA number assigned, shipping the card, receiving the repaired card back, and closing out payment. Key details requested on the RMA form are the requester's name, date, company information, card part number, serial number, fault description, and return shipping address. Tejas aims to repair cards within 21 working days once received.

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Devesh Yadav
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141 views

A Guide To Fill The RMA Form

This document provides instructions for filling out a BSNL RMA (Return Merchandise Authorization) form to send faulty network cards back to Tejas for repair. The 17-step RMA process is outlined which includes testing the card, requesting an RMA form, filling it out, receiving an estimate, approving the estimate, getting an RMA number assigned, shipping the card, receiving the repaired card back, and closing out payment. Key details requested on the RMA form are the requester's name, date, company information, card part number, serial number, fault description, and return shipping address. Tejas aims to repair cards within 21 working days once received.

Uploaded by

Devesh Yadav
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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A Guide to fill up TEJAS - BSNL RMA Form - 2013

Please fill up the green boxes in the Blank RMA Form , by giving the following details :
RMA Requester Name : [ Mandatory ] Please fill Name of the individual who will take responsibility for the cards
Date of Request : The date when the filled up RMA form will be sent by email to Tejas
Company : The BSNL Division or Circle name
Address : The official address of the RMA Requester Name // It may also be same as shipping address
Telephone No. : Land Line or any Official Number
Mobile No. : The mobile number of the person who will coordinate with Tejas for the repair of these cards.
Email ID : Valid Email ID of person who will coordinate the repair of these cards.
Address for Return Shipment (After Repair) : It may be same as above address.
TIN No. (should be exactly 11 digits) : It can be obtained from your accounts officer
Card Details : Tejas Part No. (PN) and Card Serial No. (SN) : This is found on a white sticker on the PCB ( example PN:
111-PCA000021-E // SN: AC-3409-16-1962 ). If unable to find PN number, mention Product/Card Details in RMA form.

Card Description (Name Printed on Front Plate of Card) :

Fault Description : Describe in about Twenty words the suspected fault in the functionality of the card.

We are committed to providing you an efficient & trustworthy service Tejas BSNL RMA Support

A Guide to fill up TEJAS - BSNL RMA Form - 2013

A Brief View of the BSNL RMA Process :


Step 1 ) Perform testing of your card & confirm correctly the suspected fault in the card.
Step 2 ) You should make a Request for a fresh Blank RMA form, from Tejas

Send a blank email with subject line content as 41719090 to [email protected]

You will receive immediately a response email with two attachments - RMA Form & a Guide to fill RMA Form.

Step 3 ) Please download the attachments & read through the detailed instructions.
Step 4 ) Fill up the RMA form as per instructions in the guide.
Step 5 ) To the same email, send a reply email with attachment of the freshly filled RMA form (do not alter subject line).
Step 6 ) You will receive one more response email immediately, mentioning the receipt of your filled up form.
Step 7 ) We will take approximately 2 days to process the entries in the form & check the technical correctness.
Step 8 ) We will next reply with Estimate mentioning the approx repair charges.
Step 9 ) You have to reply to this email with an Approval/Acceptance of Estimate. The acceptance email should be
from DE/SDE level. It can be in email writing or Scanned copy approval. (do not alter our subject line)
Step 10 ) After we receive your Acceptance Email we will allot the RMA Number, will email back to you the same form.
Step 11 ) Kindly proceed forward for couriering of card to the address mentioned in the RMA form.
Step 12 ) Typically we need 21 working days to repair the card from date of receipt of the card.
Step 13 ) After the repair is complete, we will prepare Pro-forma Invoice indicating the charges.
Step 14 ) Hard Copy of Pro-forma will be couriered to your address.
Step 15 ) You have to process the Pro-forma Invoice with your accounts department & follow up with them for payment
dispatch.
Step 16 ) Once the payment has been realized in Tejas account, we will prepare a Final/Service Invoice and we will
dispatch the Repaired card to your postal address mentioned in RMA form.
Step 17 ) Once the card is received by you, you may submit the Final Bill and close the case with your accounts dept.
NOTE: For any queries during the entire process/cycle please drop an email to [email protected] ,
please maintain a proper reference subject line, if necessary call to number 080-41719169.

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We are committed to providing you an efficient & trustworthy service Tejas BSNL RMA Support

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