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Tacha's Reusme

Natacha Groulx is seeking a new position and has over 10 years of experience in customer service roles including housekeeping, box office management, collections, and cashier roles. She has strong computer skills, first aid certification, and has demonstrated problem solving and conflict resolution abilities. References are available upon request.

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James Hampton
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174 views

Tacha's Reusme

Natacha Groulx is seeking a new position and has over 10 years of experience in customer service roles including housekeeping, box office management, collections, and cashier roles. She has strong computer skills, first aid certification, and has demonstrated problem solving and conflict resolution abilities. References are available upon request.

Uploaded by

James Hampton
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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NATACHA GROULX

210 Taunton Rd W., Oshawa, ON L1G 3T3 (289) 987-4097


[email protected]

HIGHLIGHTS OF QUALIFICATIONS

*Well developed customer service skills


*Effective in both team and independent environments
*First Aid/ CPR Certified
*Strong keyboarding skills (65 W.P.M)
*Quick learner with problem solving capabilities
*Demonstrated conflict resolution skills
*Experienced with Microsoft Office applications
*Experienced with collections programs

WORK EXPERIENCE

Housekeeping Hurley Corp 2008-2009

*Sanitized and cleaned cafeteria, washrooms, offices (shipping, receiving,


executive)
* Emptied and disposed of all garbage/ waste
* Dusted, mopped, swept, cleaned windows, scrubbed walls, polished all
stainless steel
* Vacuumed carpets/ change rugs when needed
* Maintained outdoors: swept, cleaned tables, maintain ashtrays, and
garbage’s

Box Office Manager Regent Theatre 2008

*Assisted Owners, General Manager, Artists and tour managers


*Supervised up to 10 Ushers during performances
*Performed scheduling duties and office duties
*Completed financial transactions including cash, credit and debit
*Sold tickets and used “up selling” techniques to meet the customers
needs
*Dealt with all aspects of customer relations including inquires and
concerns
*General office duties; print reports, photocopy, file, input customer
information in database
*Use of internet, ticket master database, internal e-mail, external e-mail
Collection Officer Collect Corp 2007-2008

*Investigated customers accounts


*Explained customers what their contract entailed
*Maintained company enforced statistics
*Worked with customers and other agents to secure payments
*Researched consumers

Customer Service rep Minacs 2006-2007

*Provided customer service with moderate sales targets in an inbound call


centre environment
*Filled out appropriate forms and provided third parties with information
needed (Police, XM radio, internal departments)
*Provided customers with detailed knowledge of the OnStar system and
services
*Contingent in following all company policies and procedures
*Responsible for receiving secured credit card payments for subscriptions
of OnStar products
*Provided services to customer such as navigation, 411 services, and
emergency response

Cashier/Drive through McDonalds 2000-2001


*Received customer orders, received payment for orders
*Ensured consumers had a great experience
*Prepped some foods and drinks (fries, hash browns, Ice creams)
*Ensured all monies owing from till were accounted for by counting before
and after shift
*Flexible in different departments
*First window drive thru, second window drive thru and front cash
experience

EDUCATION
O.S.S.D. O’Neill Collegiate Vocational Institute 2004

REFERENCES AVAILABLE UPON REQUEST

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