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Kathmandu university school of management

Name of the employee: Sharad Neupane

Payroll Title: IT Officer
Department: IT
Work location: Kathmandu University School of Management (KUSOM), Balkumari
Purpose of the Job
To look at overall IT department of KUSOM. Planning, Controlling, Managing Information
system function of KUSOM
Role of the Job

IS Support, IS planning and Decision maker related to IT infrastructure and IT issues

Consultant role if any consulting work arises

Step 1: Task Analysis

Anchor
s

Frequency of
Performance

Importance
Employees

for Difficulty
task

level

of Easiness of task

Not performed at all

Not performed at all

Not difficult at all

Not performed at
all

Seldom

Somewhat important

Somewhat difficult

Extremely easy

Occasionally

Important

Difficult

Easy

Frequently

Very important

Very difficult

Difficult

Almost all the time

Extremely important

Extremely difficult

Extremely
difficult
From the interview with incumbent, following task were identified. The tasks include both
the core and non-core tasks. The interview was verified by expert and ex-employee Mr.
Sanjay Pudasaini, Mr. Sudan Pudasaini and Mr. Animesh K.C.

S.N.

Tasks

Frequency of
Performance

Task 1

Server administration

Importance Difficulty
for
Level of
employees
task
5
5

Task 2

Network administration

Easiness
to learn

Mean

4.5

4.75

2
Task 3

and 5

4.25

1.75

Surveillance
system 5
administration
IT device maintenance
5

2.75

4.25

To update knowledge about 3

information technology
Task 8 Partnership
buildup
with 2
government,
INGOs
and
NGOs
Task 9 Documentation and report 2
preparation
Task 10 Consulting service
2

2.5

2.5

Task 11 Facilitate
SWC
(student 2
welfare council) election
Task 12 Help faculty regarding IT 3
problem

3.25

3.25

Task 4
Task 5
Task 6

Software maintenance
update
Exam invigilators

Task 7

Step 2: Among the listed tasks, critical task were identified whose mean was greater than 3.
5. They are as follows:
Critical Task SN
Critical Task 1:
Critical Task 2:
Critical Task 3:
Critical Task 4:

Critical Task
Server administration
Network administration
Software maintenance and update
IT device maintenance

Step 3: Task Statements

1. Administer the server of the school intended for smooth operations of server related
operation (attendance system, web system, virtual class etc.) by using various instructional
manuals and guide.
2. Administer and design the computer network of the school to optimize as well as regulate
the network by updating the devices, rules and policies (programming) of the network.
3. Maintain and update the softwares of the school to regulate the smooth operation of the
software by using various update package freeware or custom designed by maintaining
integrity of the organization (no copyright or other illegal issues).

3
4. Perform the maintenance of schools IT devices as well as assists in operation of all the IT
equipment to assure effective performance of devices.
Step 4: Knowledge Skills, and ability associated with critical task are as below:
A. Server Administration
Knowledge

Knowledge about the hardware of the server

Knowledge about the operating system especially windows server 2008

and CENT OS.

Knowledge about the windows server and Linux server, VMware, database

server, application server, backup server, remote server etc.

Up-to date professional knowledge in information technology
Knowledge regarding basic server security

Skills
and
experience

Abilities

Working experience on server administration

Skills to use freeware database, Linux server
Skills to organize hardware, software and other IT infrastructure.
Ability to communicate and work with people
Ability to learn, understand and interpret English language
Ability to work as a team member of a team
Ability to work under pressure and handle different activities at same time.
Analytical ability
Ability to solve problem creatively

B. Network administration:
Knowledge

Skills
and
experience

Knowledge about configuration management and monitoring tools.

In depth knowledge of TCP/IP networking and related protocols.
Knowledge about operation of management tools and network analyzers.
Network problem solving skills
Understands IT Operations and Infrastructure environment
Experience in operating network devices
Skills to learn by Self and apply in the real work scenario
Pro-active working skills

4
Abilities

Ability to support users in an academic environment

Ability to work on team
Ability to manage and operate network firewalls
Ability to mentor and develop network technicians
Ability to prepare and review network documentation and diagrams
Ability to respond to all alerts generated by the monitoring systems and

resolve all issues related to the data network

Analytical ability
Ability to solve problem creatively
Ability to communicate effectively

C. Software maintenance and update

Knowledge

Knowledge about different Microsoft software

Knowledge about freeware software
Knowledge about moodle, apache servers, windows servers, web servers
and Linux servers, WAMP, Sql server, .net framework3 to .net framework

Skills
and
experience

4.5, IIS
Knowledge about programming is an added advantage
Working experience on software maintenance and update
Skills to use open source software, visual studio, WAMP, dot net

framework and java applets

Skills to install and troubleshoot the softwares
Ability to analyze importance and scope of various software
Ability to research on different open source software that could be helpful

for the school

Ability to communicate and work with people
Ability to learn, understand and interpret English language
Ability to work under pressure and handle different activities at same time

Abilities

D. IT device maintenance
Knowledge

Skills
and
experience

Knowledge about computer system

Knowledge about IT devices and its uses
Knowledge about security policies of organization

Experience on troubleshooting and maintenance of IT devices

Skills to use windows ghost, command prompt and other maintenance

software
Skills to troubleshoot and solve IT problem

5
Abilities

Ability to identify and interact with local vendors to provide regional IT

requirement such as network expansion

Ability to influence concerned person regarding the implementation of IT

devices
Ability to work in a team
Analytical ability
Ability to solve problem creatively

Step 4: the identified KSA (Knowledge Skill Ability) were further processed with the help
Mr. Sharad Neupane.
Importance of task for the
employees

Relatedness to job

Necessary at entry level

performance

1 - Not important

1 No

1 - Not at all

2 - Somewhat important

2 Somewhat

2 Somewhat related

3 Important

3 Yes

3 Moderately Related

4 - Very important

4 Considerably related

5 - Extremely important

Knowledge, Skills and Abilities of Mr. Sharad

Neupane

Importance
of KSA

Necessity
at entry
level

5
5

3
3

Relatedness
to job
performanc
e
4
3

5
4

1
1

3
3

Knowledge about the hardware of the server

Knowledge about the operating system
especially windows server and CENT OS.
Knowledge about the VMware, database
server, application server, backup server,
remote server etc.
Up-to date professional knowledge in
information technology
Knowledge regarding basic server security
Knowledge about Network configuration

management and Network monitoring tools.

In depth knowledge of TCP/IP networking
and related protocols.
Knowledge about operation of management
tools and network analysers in context of the
school
Knowledge about different Microsoft software
Knowledge about Open source software
Knowledge about moodle, apache servers,

4
5
5

3
3
3

4
4
4

5
5
5

3
3
1

4
4
4

3
5
5
5
5
5
4

2
3
3
3
3
3
3

4
4
4
4
4
3
4

3
5
5
3

2
3
3
2

4
4
4
4

4
3

3
1

4
4

5
5

3
3

4
4

5
5

3
3

3
4

windows servers, web servers and Linux

servers
Knowledge about computer system
Knowledge about IT devices and its uses
Knowledge about security policies of
organization
Working experience on server administration
Analytical skills
Creative problem solving skills
Skills to use freeware database, Linux server
Organizing skills
Good Communication and interpersonal skills
Understanding of IT Operations and
Infrastructure environment
Experience in operating network devices
Self-learner
Pro-active working skills
Working experience on software maintenance
and update
Skills to use .net framework and java applets
Experience
on
troubleshooting
and
maintenance of IT devices
Skills to use windows ghost, command
prompt and other maintenance software
Ability to communicate and work with people
Ability to learn, understand and interpret
English language
Ability to work as a team member of a team
Ability to work under pressure and handle
different activities at same time
Ability to support users in an academic
environment
Ability to manage and operate network
firewalls
Ability to mentor and develop network

technicians
Ability to prepare and review network
documentation and diagrams
Ability to respond to all alerts generated by
the monitoring systems and resolve all issues
related to the data network
Ability to analyze importance and scope of
various software
Ability to identify and interact with local
vendors to provide regional IT requirement
such as network expansion
Ability to influence concerned person
regarding the implementation of IT devices
Knowledge about programming
Ability to research on different open source

5
5

2
2

3
3

software that could be helpful for the school

Step 5: Based on the response of KSA inventory, the following KSAs were identified as
critical ones:
Critical KSAs of Mr. Sharad Neupane
Critical

1. Knowledge about hardware of server

Knowledge

2. Up-to date professional knowledge in information technology

3. Knowledge about Open source software
4. Knowledge about moodle, apache servers, windows servers, web servers and
Linux servers

Critical

5. Knowledge about computer system

1. Self-learning skills

Skills

2. Skills to use windows ghost, command prompt and other maintenance

Critical

software Skills to use freeware database, Linux server

1. Ability to work under pressure and handle different activities at same time

Ability

2. Ability to communicate and work with people

3. Ability to learn, understand and interpret English language
4. Ability to support users in an academic environment
5. Ability to analyze importance and scope of various software
6. Analytical Skills
7. Creative problem solving skills

8
Step 6: On the basis of the identified critical tasks and critical KSAs, the following matrix
was developed which traces the KSAs according to the critical tasks.

Critical Tasks
Server administration
Knowledge about the hardware of the server
Up-to date professional
information technology

K
S
A

knowledge

in

Knowledge about Open source software

Knowledge about moodle, apache servers,
windows servers, web servers and Linux servers
Knowledge about computer system
Analytical ability
Ability to solve problem creatively
Skills to use freeware database, Linux server
Self-learning skills
Skills to use windows ghost, command prompt
and other maintenance software
Ability to work under pressure and handle
different activities at same time
Ability to communicate and work with people
Ability to learn, understand and interpret English
language
Ability to support users in an academic
environment
Ability to analyze importance and scope of
various software
Note : **** denotes critical KSA for all four critical tasks

**

Network
administration
**

***

***

**
***

**
***

****
***
****
***
****

****
***
****
***
****

***

***

****
****

****
****

****

****
*** denotes critical KSA

for three critical tasks

** denotes critical KSA for two critical tasks

* denotes critical KSA for one

critical tasks
From the above table, following skills are important for all the four critical tasks and can be
used for selection of new employees for the job.

Knowledge about computer system

Ability to solve problem creatively
Self-learning skills
Ability to communicate and work with people
Ability to learn, understand and interpret English language

Softw
and up

Ability to analyze importance and scope of various software

Further instruments should be designed based on abovementioned KSAs.

uirements

10
Background information
KSA
weight

Application
blank
(10%)

Reference
check
(5%)

Interview
Behavioral
Event
interview
(20%)

Test
Assessment
Instrument
(15%)

Work
Paper and penc
sample test
(25%)
MCQ
(10%)

about computer

35%

10

13

solve problem

15%

skills

15%

mmunicate and
ople
arn, understand
pret
English

10%

5%

to
analyze
and scope of
are
otal

20%

100%

10

20

15

25

10

11
A. Application blank: application blank would be required in order to get access to the
background information of the applicants. It would contain the information about current
address, educational background and work experience of the applicant. The application blank
would also serve as a tool to check the ability of applicants in English language.
a. Knowledge about computer system: Past work experience and educational background will
be considered. Collected information will be measured against different pre-established
categories. Ratio scale will be used for measurement of work experience and interval scale
will be used for educational background. The measurement shall be done as follows:
For work experience
0 No experience
1 Six months of internship or similar experience
2 Six months to one year of professional experience
3 one year to two years of professional experience
4 2 years to five years of professional experience
5 More than five years of professional experience
For educational background
1 Diploma in computer science
2 Bachelor in computer science/engineering
3 Bachelors in computer science/ engineering with distinction
4 Masters in computer science/engineering
5 Masters in computer science/engineering with distinction
B. Reference check: Reference check would provide the prospective employers with accurate
information about the applicants characteristics and background. These checks would be
used to verify information stated on the application blank as well as to receive additional data
about the applicant. Since, this method is costly, it will be used for limited KSAs.

12
a. Ability to solve problem creatively: Reference opinion will be considered using ordinal
scale measurement. The categories used shall be as follows:
1 Never solved problems creatively
2 Sometimes solved problems creatively
3 Frequently/always solved problems creatively
b. Self-learning skills: Reference opinion will be considered using ordinal scale
measurement. The categories used shall be as follows:
1 Never consults seniors or colleagues, neither initiates by self to learn something new
2 Sometimes consults and initiates to learn something new
3 Frequently/always initiates to learn something new
c. Ability to analyze importance and scope of various software:
C. Behavioral Event Interview (BEI): The behavioral event interview would be used to
collect information about the applicants regarding their ability to deal with tough situations.
The applicants would be required to describe the critical incidents they have faced and how
they dealt with it. These information would be evaluated by the interviewer to assess the
applicants suitability and fit for the job.
a. Knowledge about computer system: Questions related to basic computer skills will be
asked to the interviewee using ratio scale. The categories used shall be as follows:
0 Cannot answer any questions
1 Can answer at least 20% of the questions
2 Can answer at least 40% of the questions
3 Can answer at least 60% of the questions
4 - Can answer at least 80% of the questions
5 Can answer all the questions

13
b. Ability to solve problem creatively: Different situations will be asked verbally to the
interviewee to check the problem solving ability. The situations may be related directly or
indirectly with the computer programming. Puzzle will be designed to be solved for 5
minutes at maximum. Interval scale will be used to categorize according to the time taken to
solve the puzzle which are as follows:
1 Takes more than 5 minutes
2 Takes 3-5 minutes
3 Solves within 3 minutes
c. Ability to learn, understand and interpret English language: This wont be taken separately,
but the interviewees ability to communicate in English will be observed. Interval scale will
be used which are as follows:
1 Cannot understand the questions asked and also unable to reply in English
2 Can understand the questions asked but cannot reply in English
3 Can understand as well as reply fluently
D. Assessment instruments: assessment instruments like Big five personality test would be
used to evaluate the applicants personality. This would be required to assess how fit the
candidate is for the job of IT officer. For example: in order for the applicant to be a self
learner, it is important that he/she is a curious person aiming for achievement.
a. Self-learning skills:
b. Ability to communicate and work with people: Team will be formed randomly and tasks
given and output will be measured. Peers review will be collected and interval scale will be
used by using Likert scale.
c. Ability to analyze importance and scope of various software: Different software will be
provided to interviewees to put forward their analysis in context of the organization. Their
analysis will be evaluated by experts of the field by using Likert scale.
E. Work sample test: The work sample test would be used in order to assess the applicants
ability. The applicant would be put in a situation where he/she will have to deal with it as an
IT officer. He/she will then be evaluated on how well the person performs the job.

14
a. Ability to solve problem creatively: Simulation problem will be provided with limited
resources and time. Their solution will be evaluated based upon its effectiveness. Ordinal
scale will be used for measurement.
1 Can somehow understand the problem but cannot diagnose.
2 Can understand the problem and partially diagnose with provided resources and time.
3 Can understand and diagnose the problem with given resources and time.
b. Ability to communicate and work with people: Team based simulation project will be
assigned to group. Results will be evaluated based upon team participation and contribution.
Peer evaluation will be collected and Likert scale will be used for measurement.
c. Ability to analyze importance and scope of various software: Random problem will be
assigned and interviewees are asked to use it using any software as per their convenience.
Interval scale will be used to measure the findings.
1 Uses appropriate/advanced software but cant devise solutions.
2 Uses appropriate/advanced software and can partially devise solutions.
3 Devise solutions by use of default operating software.
F. Paper and pencil test: the paper and pencil test would contain two formats for evaluating
the applicant i.e. Multiple Choice Question and Case analysis. The applicant would be
presented series of MCQs to determine his/her level of understanding regarding the subject
matter. Similarly, case analysis would be used to determine the applicants ability to analyze
the situation along with what went wrong and what should be done.
For MCQ:
a. Knowledge about computer system: Questionnaire related to basic computer programming
like Java, C, C++, python, SQL etc will be administered. 20 questions will be designed and
results measured using interval scale.
1 Below 5 correct answers
2 6-10 correct answers
3 11-14 correct answers
4 15 and above correct answers

15
b. Ability to analyze importance and scope of various software: In basket exercises will be
provided and results measured using ordinal scale.
1 Cannot complete within stipulated time
2 Can somehow come to solution within stipulated time
3 Can devise effective solution within stipulated time
For Case Analysis:
a. Knowledge about computer system: Case related to computer system will be provided for
analysis. Nominal scale will be used to evaluate effectiveness, whether the interviewee
possesses knowledge about computer system or not.
b. Ability to solve problem creatively: Creative problem analysis and recommendation shall
be evaluated. Evaluation shall be done using Likert scale.
c. Ability to learn, understand and interpret English language: Evaluation shall be done on the
basis of number of grammatical mistakes made and comprehension level. Ordinal scale will
be used for measurement.
d. Ability to analyze importance and scope of various software: Evaluation shall be done
based on the specificity and appropriateness of prescribed solution to problems provided.
Likert scale will be used for measurement purpose.

16
Criterion Measure

Knowledge
about
computer system
Ability
to
solve
problem creatively
Self-learning skills
Ability to communicate
and work with people
Ability
to
learn,
understand
and
interpret
English
language
Ability to analyze
importance and scope
of various software
Supervisor Feedback

Supervisor

Performance

Feedback on

Appraisal

Customer Satisfaction
Faculty
Student
feedback

feedback

30

30

20

10

30

20

10

20
20

20
20

15
15

10
10

20

20

15

15

30

20

20

Supervisor feedback regarding the performance of the employee can be used as a criterion
measures. Supervisor is directly linked with the employee and he/she is also the best person
to assess the performance of candidates.
Performance Appraisal
In KUSOM, performance appraisal is done twice a year, it can be used as a criterion measure
of the applicants. Performance appraisal track all the task associated with the job as well as it
will track the KSA demonstrated by the person during his job.
Faculty feedback

Student feedback

No of errors

17
No of complaints

18
A. Application blank
a. Knowledge about computer system:
b. Ability to learn, understand and interpret English language:
B. Reference check:
a. Ability to solve problem creatively
b. Self-learning skills
c. Ability to analyze importance and scope of various software
C. Behavioral Event Interview (BEI):
a. Knowledge about computer system
b. Ability to solve problem creatively
c. Self-learning skills
d. Ability to communicate and work with people
e. Ability to learn, understand and interpret English language
f. Ability to analyze importance and scope of various software
D. Assessment instruments:
a. Self-learning skills
b. Ability to communicate and work with people
c. Ability to analyze importance and scope of various software
E. Work sample test:
a. Knowledge about computer system
b. Ability to solve problem creatively
c. Self-learning skills
d. Ability to communicate and work with people

19
e. Ability to analyze importance and scope of various software
F. Paper and pencil test:
For MCQ:
a. Knowledge about computer system
b. Ability to analyze importance and scope of various software
For Case Analysis:
a. Knowledge about computer system
b. Ability to solve problem creatively
c. Ability to learn, understand and interpret English language
d. Ability to analyze importance and scope of various software