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Registered Migration Agents must meet standards and abide by a code of conduct. They must be registered with the Migration Agents Registration Authority (MARA) and keep their knowledge of migration law up to date. An RMA will provide honest and informed service, act in your best interests, and protect your confidentiality. If you have a complaint about an RMA, you should try to resolve it with them first, but can contact MARA if needed, who will investigate in a fair and impartial manner. MARA registers RMAs, approves training, monitors conduct, and investigates complaints, but cannot directly help with applications.

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159 views1 page

Irmap English

Registered Migration Agents must meet standards and abide by a code of conduct. They must be registered with the Migration Agents Registration Authority (MARA) and keep their knowledge of migration law up to date. An RMA will provide honest and informed service, act in your best interests, and protect your confidentiality. If you have a complaint about an RMA, you should try to resolve it with them first, but can contact MARA if needed, who will investigate in a fair and impartial manner. MARA registers RMAs, approves training, monitors conduct, and investigates complaints, but cannot directly help with applications.

Uploaded by

adam_ferris3850
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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IRMAP

Information on the Regulation of the


Migration Advice Profession
Congratulations on choosing a Registered Migration Agent!
Registered Migration Agents are highly skilled professionals. They must meet competency
standards, abide by a Code of Conduct and keep their knowledge of migration law and
procedure up to date. It is against the law to offer migration assistance in Australia
unless registered with the Migration Agents Registration Authority (MARA).
This document aims to help you in using your agent.

Registered Migration Agents Complaints


Migration agents in Australia must be While you should not experience problems
registered. Registered Migration Agents with the service offered by your RMA, if you
(RMAs) have the Code of Conduct clearly do, you should try and resolve it directly with
displayed in their office and will make it them. If you can’t, then contact the Office of
available to you on request. the MARA. You might then be asked to
complete a formal complaint form that could
An RMA will: be sent to the RMA during the investigation,
• be honest with you about your chances of which will be fair and impartial.
securing the visa you are applying for
• keep you informed about the progress of If you would like to check on the registration
your application and any changes that of your agent, or find out more about
may affect it complaints procedures, please visit
www.mara.com.au.
• be contactable during business hours and
tell you if they change their contact details
The Office of the MARA
• act within the law, your best interests, and
your instructions, and, protect your Under the Migration Act 1958 and the
confidentiality Migration Agents Regulations 1998, the
MARA:
• declare any interest they have that may
• registers new migration agents and
affect your application and not act for you
reregisters existing agents
where there is a conflict
• approves the agent entry course and
• provide you with a written statement,
continuing professional development
before starting work, of the services to be
activities for agents
provided, the fee and other costs and a
similar statement at the end with services • monitors the conduct of RMAs
actually performed and fees charged • investigates complaints against RMAs
• charge a reasonable fee and, if you pay in and disciplines them where appropriate
advance, keep this in a separate bank
account However, the Office of the MARA cannot help
• provide timely and correct advice and tell you with your application/sponsorship or
you in writing about the result of your order a refund from your RMA.
application as soon as possible Valid to 1 January 2011

www.mara.gov.au
PO Box Q1551, QVB NSW 1230 T: 1300 22 6272 F: +61 2 9078 3591
Level 8, 22 Market St, Sydney T: +61 2 9078 3552 E: [email protected]

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