Customer Reference Guide

How to manage your account

Log on to www.youbroadband.in

Online Renewal Process

You can click either on QUICK PAY or through MY ACCOUNT drop down box

QUICK PAY helps you renew your account ONLINE just by entering Account Number or User_ID even when you do not
remember your password.

Select Renew Account Option

Enter User ID & Password displays MY ACCOUNT Page

Displays your account details such as Relationship Number, Account Status, Plan details

Select Renew Online under Renewal Option displays customer existing plan details

Click on Proceed displays Terms & Conditions page

Select I Agree & click on Submit displays Customer Relationship No & Customers City

Select Plan Type from the drop down

MB Plans

Data transfer plans

Unlimited Plans

- Unlimited plans

Dual Speed Plans

- High speed Up to Free resources & reduced speed till validity expiry

Day & Night Plans

- Low speed during Day time & increased speed during Night time

Hourly Plan

- Hourly plans with days validity (whichever is earlier)

Plans Segmentation - Select plan type displays plans falling under this category
o

Plan

- Plan name with resources & validity period (in months)

Plan Price

- Prevailing plan price

YOU Save

- Discount applicable in value terms

YOU Pay

- Plan payable charges

Free MBs

- Resources allotted against plan selected

Days

- Plan validity (in days)

Bandwidth

- Speed of plan selected for renewal

NOTE: All plans have been segregated in a descending order on the following criteria
o

High to low speed plans / value / discounts

Page for reconfirmation displayed

Plan selected for renewal (Plan name & value)

Payment Option selected for making payment

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Online Renewal Process

Select Confirm takes customer to Secure Payment Gateway

Select Payment Option from

Select Credit Card Type

Credit Card / Debit Card / Netbanking / Cash Cards

Visa / Master Card / American Express / Diners Club International Click on Submit

Needs to be completed by the Customer with his personal details

Name on the Card

Enter Card Holders name as appearing on the Card

Card Type

Enter Visa / Master card

Card Number

Enter Card No as it appears on the card without spaces

Card Expiry date

Enter Card expiry date (Month / Year) as given on the Card

CVV2 Number

Enter 3 digit security code printed on the back side of the card
(Asterisks will appear while you enter to ensure online security)

Amount (Rs.)

Selected plan value displayed

Clicking "Submit" would authorize your renewal payment disbursement

Once Submit clicked please wait for process the request (takes time to complete)

Never click Submit once again. Even back or refresh buttons should not be used

Renewal charges receipt is generated on payment transaction being successfully completed. This receipt could be
saved & printed for your personal records or could be used for claiming reimbursement from your office.

Slab Structure

Rs. Disc

1001 - 2500

50

2501 - 5000

75

5000 - 8000

150

8000 & Above

250

Mail ID for ONLINE related queries [email protected]

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Guidelines / Precautions to be taken while conducting Online transactions

Error Faced

Network Delay

Reason for Failure

Customer has not completed 2nd level of authentication (3D Secure or OTP)

Error Faced

Authentication failed. Transaction cannot be authorized

Reason for Failure

For credit/debit card transaction 2nd level authentication is mandatory such as 3D secure /
OTP. In case customer failed to authenticate the transaction with 3D secure password or OTP
received on mobile, given error response is provided by the bank/card gateway.

Error Faced

Payment not authorized

Reason for Failure

For credit/debit card transaction 2nd level authentication is mandatory such as 3D secure /
OTP. In case customer failed to authenticate the transaction with 3D secure password or
OTP received on mobile, given error response is provided by the bank/card gateway.

Error Faced

Cancelled By User

Reason for Failure

Customer has terminated the transaction before completion.

Error Faced

You are not authorized to do this transaction. Please Login to HDFC Bank Net-banking
to reset your Profile using modify Secure Access Profile or Contact HDFC Bank Phone
Banking for further details.

Reason for Failure

For making the online payment using HDFC bank net banking, customer needs to
register with the bank for 2nd level authentication ie. secure access set up. It is to be
done by setting up the secure question and answers. In case customer is not
registered, failure response is given by the Bank.

Error Faced

Third Party Funds Transfer facility and Secure Access not enabled. Please contact
Phonebanking or visit nearest branch for more details

Reason for Failure

For making third party funds transfer using HDFC bank net banking, Customer needs
to register with HDFC bank for third party funds transfer. For making online payment
using HDFC bank net banking, customer needs to register with the bank for 2nd level
authentication
ie. secure access set up needs to be done by setting up the secure question and
answers.

SOLUTION:
Please follow procedure mentioned above & get yourself registered for Third Party
Funds transfer, 3 D Secure Access for conducting Online transactions successfully.

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How to manage your account

Checking account usage

Log on to www.youbroadband.in

Select Check account details under My Account drop down on right hand corner

Enter User ID & Password

Under Manage my account select My Usage

On giving a date range you can view your usage for the last 3 months.

Checking status of account (Balance Resources / Due date)

Select Check account details under My Account drop down on right hand corner

Enter User ID & Password

Under Manage my account select My Balance

Data displayed would provide status of current resources available in your account

Changing your account password (Through website)

Select Check account details under My Account drop down

Enter User ID & Password

Under Manage my account select Change Password

Enter your Old Password

Enter your New Password

Reconfirm New Password

Click Submit & your password would be changed

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How to manage your account

Resetting Password through SMS

Type SMS Format PWD <Account No> OR PWD <UserID>

SMS to be sent to 9227792200.

Password to be reset

Creating a E-mail ID

Select Check account details under My Account drop down on right hand corner

Enter User ID & Password

Under Manage my account select Create E-mail & follow instructions as

Enter your desired email id

Enter your Password & Reconfirm Password

Enter Alternate Email ID

Enter your personal details as requested for

Enter Hint question & Hint answer (Reqd. for password reset & forwarded to
alternate Email ID.)

Click Submit & your Email ID would be set up

Updating Contact Details

Select Check account details under My Account drop down on right hand corner

Enter User ID & Password

Under Manage my account select Update Contact Details

Enter Cell No & Email ID

Click Submit & your contact details would be updated in our records

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How to manage your account

Checking status of advance payment made

Select Check account details under My Account drop down on right hand corner

Enter User ID & Password

Under Manage my account select Anticipatory Renewal Queue

Data displayed providing details of advance payments made & plan renewed

NOTE: Any advance amount paid would be credited to customer account & utilized for renewal on due date.
Account renewal would happen only after usage of resources entitled against the existing ongoing plan.
This is to reconfirm that none of the existing resources would lapse due to advance payment of renewal charges.

Checking Credit information

Select Check account details under My Account drop down

Enter User ID & Password

Under Manage my account select Credit Information

On giving a date range you can view credits (service

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