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Salesforce Course Contents

Salesforce Course Contents

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343 views

Salesforce Course Contents

Salesforce Course Contents

Uploaded by

Syed
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 6

Sales force Developer Course Contents

Duration: 40 hours

Fees: 20000/-

Section 1 - Cloud Computing Concepts

Introduction

Evolution of Cloud Computing

Comparisons with other computing techniques

Key characteristics of cloud computing

Advantages/Disadvantages

Classification of Cloud Computing


o

Based on as a service model

PAAS (Platform as a service)

SAAS (Infrastructure as a service)

IAAS (Infrastructure as a service)

Based on deployment or access model

Public Cloud

Private Cloud

Hybrid Cloud

Statistics of Cloud Computing and Web

Web 1.0 Vs Web 2.0 Vs 3.0

Section 2 CRM Concepts

What is CRM?

Common business issues faced by companies today

How CRM can help?

What CRM brings to business?

Evolution of CRM

Business value of CRM

What CRM means to you as a user?

Customers benefiting from CRM

A view of available of CRM products from IT industry

Compare Salesforce.com CRM with other CRM products

Section 3 Salesforce.com Overview

Overview of products
o

Sales Sales Cloud and Jigsaw

Service Service cloud and Remedyforce

Social Chatter and Radian6

Custom Force.com, Database.com, Heroku

Appexchange

Editions and Pricing

Section 4 Sales Could Concepts

Home Page, Tabs, Apps, Tab Home Pages, Record, Detail Page, Related lists and Sidebar

Understanding Leads and Opportunities

Adding A Lead

Converting A Lead

Adding An Account

Team Contacts

Edit An Account Record

Adding An Opportunity

Adding A Product To An Opportunity

Sales ID

Adding A Contact

Adding A Task

Creating A View

Connect To Microsoft Outlook

Send And Add An Email

Activity History

Logging A Call

Submitting A Case

Documents Tab

Campaigns

Section 5 Service Could Concepts

Create Case

Manage Cases

Researching and Resolving Cases

Communicating the Outcome

Automate case management

Capturing and associating cases efficiently

Helping customers helping themselves

Improving productivity

Section 6 Force.com Build Killer Apps

Basics of Force.com - Apps, Tabs, Objects, Forms, Links etc

Benefits of Force.com platform

Technologies behind Force.com Platform Multitenant Architecture, Meta data driven model, Web
services APIs, Apex, Visual Force, Sites and Appexchange

Databse, Security, Web Sites, Mobile, App Distribution and Intergation

Create an application to demonstrate force.com


o

Create an application

Adding Relationships>

Creating reports and dashboards

Using Formulas and validation rules

Using workflow and approvals

Adding business logic with Apex Triggers

Adding tests to your application

Building a custom user interface using Visualforce

Creating a public Web page using sites

Creating a Store Front

Creating a Desktop App with Force.com Flex

Section 7 Apex Worlds First Cloud Computing Language

Introduction to Apex Code

Language Constructs

Invoking Apex

Classes, Objects and Interfaces

Apex Design Patterns

Testing Apex

Dynamic Apex

Batch Apex

Debugging Apex

Developing Apex in managed packages

Exposing Apex Methods as web services

Invoking callsouts using Apex

Deploying Apex

Section 8 Visualforce Custom user interfaces

Introduction and Tools

Styling VF pages

Standard Controllers and Standard List Controllers

Custom Controllers and Controller Extensions

Advanced examples

Overriding buttons, links and tabs with VF

Using static resources and custom components

Dynamic VF Bindings and Components

Integrating e-mail with VF

Rendering Flows with VF

Templating with VF

Developing for Mobile Devices

Adding VF to force.com AppExchange App

Using JavaScript in VF Pages

Best Practices

Section 9 Other Features

APIs, Tools, Documentation, Releases, Code Samples, Best practices, Deployment guide, Data Migration
and Cheatsheets etc

Section 10 Administration and Consulting

Concepts of SFDC Admin and Consulting

Case studies

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