User Reference Manual

Of
Food Import Clearance System(FICS)
For
Custom House Agent (CHA)
And Importers

User Reference Manual for CHA & Importer - Food Import Clearance System (FICS)

Contents
INTRODUCTION ..................................................................................................................................................... 3
HOW TO ACCESS THE SYSTEM? .............................................................................................................................. 3
SIGN UP PAGE: ....................................................................................................................................................... 4
REGISTRATION PAGE OF CHA................................................................................................................................. 5
REGISTRATION PAGE OF IMPORTER: ..................................................................................................................... 6
CHAS/IMPORTERS HOME PAGE: .......................................................................................................................... 7
STEPS TO GENERATE NOC I.E. NO OBJECTION CERTIFICATE: .................................................................................. 8
DOCUMENTS DETAILS: ......................................................................................................................................... 10
IE CODE: ............................................................................................................................................................... 10
TEMPORARY PRODUCT APPROVAL: ..................................................................................................................... 10
PAYMENT RECEIPTS: ............................................................................................................................................ 15
NEW APPOINTMENT REQUEST: ........................................................................................................................... 17
DISCREPANCIES AND CLARIFICATIONS: ................................................................................................................ 22
SCRUTINY CLARIFICATION: ......................................................................................................................................... 22
RECTIFIABLE DISCREPANCIES DURING VISUAL INSPECTION: ................................................................................................. 23
RECTIFIED DISCREPANCIES: ........................................................................................................................................ 24
DOCUMENT BRIEFCASE:....................................................................................................................................... 25
CUSTOM HOUSE AGENTS PROFILE: ..................................................................................................................... 26
CHANGE PASSWORD:........................................................................................................................................... 26
APPLICATION TRACKER (FOR IMPORTERS):.......................................................................................................... 27
RETEST: ................................................................................................................................................................ 29

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Introduction
Under this system, an importer and CHA, has to take NOC i.e. No Objection Certificate
from FSSAI to import any food items in India.
NOC is the document issued by FSSAI to the importer/CHA which allows import of food
items in India.
FSSAI provides an opportunity to CHA and importer to apply for online application for
clearance of consignments.

How to access the system?

The system can be accessed by using the link http://ics.fssai.gov.in using any standard
web browser like IE, Firefox and Google Chrome etc.
It is a web enabled system hence, can be accessed 24*7 by all the users.

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Sign Up Page:
An importer or CHA has to sign up for creating Id and password by clicking on sign up as
importer or as CHA as shown in the below fig:-

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Registration page of CHA

The screen below shows the CHA sign-up form for CHA. On this page, fill Authorized Persons
Details and click Add and then fill Account Recovery Details and click on Submit.

By filling the above page, CHA has to register himself under FICS. After registering a CHA gets his
Id and Password within 24 hours by the Authorized Officer.

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Registration page of Importer:

The screen below shows the sign-up form for Importer. On this page, an Importer ha to enter
the IECODE and first 3 characters of Importers name and then, click on Proceed with DGFT
Authentication.

On this page, fill Authorized Persons Details and click Add and then fill Account Recovery
Details and click on Submit

By filling the above page, Importer has to register himself under FICS. After registering as an
importer, he gets his Id and Password immediately on his registered e-mail id.
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CHAs/Importers Home Page:

The Home page for the logged in CHA/Importer will be displayed as shown in the figure given
below:-

Note:- The status of the FICS applications can be found on the Home page.

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Steps to generate NOC i.e. No Objection Certificate:

Click on New NOC Application.

Select Import Type:Regular

Bulk
Partial
Re import
Kacha BOE

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Note: - The fields marked in red are mandatory.

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Documents Details:
The documents which are mandatory to be attached are:
Attach Bill of Entry
Attach Examination Order
End Usage Declaration

IE Code:
Here, you have to fill your IE code and the system will show your name automatically. In case,
your name is not shown by the system you can add it manually.
After filling product details, click on Add Product.
After filling up CHAs Representative for Sampling, click on Add.
Then, fill up preferred date and time for Sampling and click on Next to proceed.

Temporary Product Approval:

If HS code of your product is not available in the Database, then you have to take a Temporary
Product approval by filling the following form: -

Click on Yes and then proceed.

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After filling up below application form, click on Submit and go back to the New NOC
Application to fill this products details and then click on the add button to add the details. Click
next after filling whole form.

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Attach mandatory documents mentioned below:FSSAI License/Import License (DGFT)

Country of Origin
Then, click on Submit application given in the last.

Note:-Importer/CHA can check his application status on Home page.

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After this application, you have to check application status on Home page for further processing.
If your application is accepted by Authorized Officer, then you have to click on 3 rd tab
Appointments and Payments and then click on its 1st link i.e. Application for Payment.

Below page will appear, on this page click on Pay.

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Clicking on Pay following screen will appear. On checking Pay via BOB gateway below screen will
appear

On further clicking on Pay Via BOB Payment Gateway Button it will redirect the CHA/ Importer
to the Citrus checkout as below

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After Submitting Payment Details CHA / Importer will see the Payment Reciept for which they
have done payment. They can print Payment Reciept.

Payment Receipts:
You can see other Applications Payment Receipts for which you have done payment before by
clicking on the 2nd link of Appointments and Payments i.e. Payment Receipts.

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Click on View Receipt Link to see details about a particular payment made in past.

After doing this, to acknowledge the Appointment, you have to go to the Home pages 3rd tab
i.e. Appointments and Payments and click on the 3rd link Acknowledge Appointment,
following page will be displayed.
Click on Acknowledge on the right column of a particular appointment to acknowledge the
same.

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New Appointment Request:

By clicking on Appointment and Payment, then Acknowledge Appointment and then on
Request New Appointment, you can apply for new appointment.

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Enter your New Appointment Date, Select New appointment time and give reasons for New
Appointment Request. Next, click on Submit.

You can see you Acknowledged Appointment by clicking on the 4th tab of Appointment and
payment i.e. acknowledged Appointment.
By clicking on Acknowledged Appointment and then on History on the right side, you can see
the Acknowledgement History.

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By clicking on Appointment requests the below screen would appear:

By clicking on View History detailed appointment history can be viewed.

By Clicking on List of Kacha BOE Applications the Kacha BOE applications details can be
viewed.

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The list would appear as below:

By Clicking on List of without BOE applications the page will be displayed as below:

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The Applications which were applied without BOE would be listed in this bin as below:

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Discrepancies and Clarifications:

Scrutiny Clarification:
While filling NOC application, if you get any remarks by AO regarding your documents, then, you
can check your status of application in Scrutiny Clarification.

Click on the 4th tab Discrepancies and Clarifications and then, on the 1st link, Scrutiny
Clarifications.
Further click on Process, then you have to attach the document and give remarks as requested
by AO and Submit.

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Rectifiable discrepancies during Visual Inspection:

If there is any discrepancy mentioned by AO, in the Remarks, then you can see it by clicking on
the 4th tab Discrepancies and Clarifications and after that on the second link Rectifiable
Discrepancy and can rectify it.
Click on Process.

Select the Rectifiable Discrepancy Status, Discrepancy Rectified or not Rectified date and give
remarks. Next, click on Save details.

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Rectified Discrepancies:
Here, you can see those discrepancies which you have rectified before.

All the discrepancies that are being rectified would be listed as show in the fig. below:-

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Document Briefcase:
It is a tool where you collect your documents, which you have to upload during filling up the
online application.
You can upload your documents on Document Briefcase. First, click on the 5th tab Profile and
then on the 1st link Document Briefcase, then select any document and Upload file and Save.

CHA can select document type and upload it in the Briefcase against Importers

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Custom House Agents Profile:

You can see your details by clicking on the 5th tab Profile and then, on the 2nd link Custom
House Agent Profile Page.

Change Password:
You can change your password by clicking on the 5th tab i.e. Profile and then, on the 3rd link
Change Password. Next, click on Update Password.

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Application Tracker (for importers):

Importer can see his Application status (accessed by his CHA), by clicking on the 5th tab My
Profile and then, on the 4th tab Application Tracker.

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After the sample testing, if the product gets approved by the laboratory, then, the Authorized
Officer will issue NOC in one week. You can get your NOC by clicking on the 6 th tab i.e. NOCs
and then on List of Issued NOC.

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If your application for NOC is rejected i.e. NCC is issued. To view NCC click on the 6th tab NOCs
and then on the second link List of issued NCC.

Retest:
Click on the 7th tab Retest, then on the link List of application-For payment. Then, click on
Process and then submit.

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