MBA INTERNSHIP REPORT

HRM SPECILAZATION

Submitted to:
Chairman,
Department of business administration

Submitted by:
Name: _____________
Roll#:___________
Registration#:________
_
Email add: _________
Contact:
_____________
Date
of
submission:
_______________

Final report of MBA

Acknowledgment
I have taken efforts in this project. However, it would not have been
possible without the kind support and help of many individuals and
organizations. I would like to extend my sincere thanks to all of them.
I am highly indebted to FutureNow technologies for their guidance and
constant supervision as well as for providing necessary information
regarding the project & also for their support in completing the project.
I would like to express my gratitude towards my parents & member of
FutureNow technologies for their kind co-operation and encouragement
which help me in completion of this project.
I would like to express my special gratitude and thanks to industry
persons for giving me such attention and time.
My thanks and appreciations also go to my colleague in developing the
project and people who have willingly helped me out with their
abilities.

Sign_________

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TABLE OF CONTENTS

Contents
1.

PREFACE..................................................................................................... 7

2.

History of FutureNow Technologies............................................................7

3.

VISION........................................................................................................ 8

4.

MISSION..................................................................................................... 8

5.

Values........................................................................................................ 8

6.

Approach.................................................................................................... 9
1.1 Process and Procedure.........................................................................9
1.2 Resource:............................................................................................. 9
1.3 Project Management and Execution..................................................10
1.4 Project Management and Execution involves the following...............10
1.5 This process area also addresses the coordination of all activities
associated with the project including the following:.................................10
1.6 Verification and Validation.................................................................10
1.7 Configuration Management...............................................................11
1.8 The Configuration Management process area involves the following:
11
1.9 Maintaining the integrity of baselines................................................11
1.10

Quality Engineering........................................................................11

1.11 The Process and Product Quality Assurance process area involves
the following:............................................................................................ 11
1.12

Measurements and Analysis...........................................................12

1.13

The Measurement and Analysis process area involves the following:

12

1.14 The integration of measurement and analysis activities into the

processes of the project supports the following:.......................................12
2

Industries.................................................................................................. 12
2.1 Retail................................................................................................. 13
2.2 Government....................................................................................... 13
2.3 Healthcare......................................................................................... 14
2.4 Education........................................................................................... 14
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2.5 Legal.................................................................................................. 14
2.6 Utilities.............................................................................................. 15
2.7 Banking & Insurance..........................................................................15
2.8 Textiles & Apparel(S)..........................................................................15
3

Solutions provided by FutureNow technologies.........................................16

3.1 eKarobaar.......................................................................................... 16
3.2 Intract................................................................................................ 16
3.3 OfficeConnect.................................................................................... 17
3.4 eComm.............................................................................................. 17
3.5 FutureNow DocShop..........................................................................17
3.6 Education Management System (EMS)..............................................18

ORGANIZATIONAL STRUCTURE..................................................................19

Management of the FutureNow.................................................................20

DEPARTMENTS........................................................................................... 23

SERVICES.................................................................................................. 23
7.1 Application Development..................................................................24
7.2 ERP Applications................................................................................24
7.3 Rich Internet Applications..................................................................24
7.4 Mobile Applications............................................................................25
7.5 Service Oriented Architecture (SOA)..................................................25
7.6 Software-as-a-service (SAAS)............................................................25
7.7 Portals & Web Development..............................................................26
7.8 WebPortals......................................................................................... 26
7.9 e-Commerce Solutions.......................................................................26
7.10

Social Networking Solutions...........................................................27

7.11

Enterprise management Portals.....................................................27

7.12

Mobile Web Applications.................................................................27

7.13........................................................................................................... 28
7.14

Portal Management & Maintenance................................................28

7.15

Web Content...................................................................................28

7.16

Online Presence..............................................................................28

7.17

Web 2.0.......................................................................................... 28

7.18

Business Intelligence......................................................................28

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7.19

Document & Knowledge Management(DocShop)...........................29

7.20

Infrastructure Hosting Solution.......................................................29

7.21

Domain Name Registration.............................................................30

7.22

Dedicated Virtual Servers...............................................................30

7.23

Web Hosting................................................................................... 30

7.24

SSL Certificates.............................................................................. 30

7.25

Email Hosting................................................................................. 31

7.26

Business Process Outsourcing........................................................31

7.27

Design & Multimedia......................................................................31

7.28

Tools and Technologies...................................................................32

HUMAN RESOURCE MANAGEMENT............................................................32

Human Resource Department-Hierarchy...................................................33

10

RESPONSBILITIES OF HR OFFICER:........................................................34

11

METHODS OF COLLECTING JOB ANALYSIS INFORMATION......................36

12

RECRUITMENT....................................................................................... 37
12.1

TYPES OF RECRUITMENT................................................................38

12.2

Internal Recruitment in FutureNow technologies............................38

12.3........................................................................................................... 39
12.4........................................................................................................... 39
12.5

External Recruitment in FutureNow technologies...........................39

12.6

DIRECT INDUCTION OF FRESH CANDIDATES...................................40

12.7

EXPERIENCED PROFESSIONALS......................................................41

13

Pay plans and incentives at FutureNow technologies...........................42

14

CULTURAL COMPATIBILITY AND HUMAN RESOURCE MANAGEMENT......47

15

GLOBAL-LOCAL CULTURAL STRATEGY OF HR.........................................49

16

CROSS-CULTURAL DIFFERENCES AND HR.............................................49

17

Case Study............................................................................................ 50

18

Case Study............................................................................................ 50

19

Case Study............................................................................................ 52

20

Case Study............................................................................................ 52

21

Case Study............................................................................................ 53

22

Case Study............................................................................................ 54

23

CONCLUSION......................................................................................... 55
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24

RECOMMENDATIONS.............................................................................56

25

References:........................................................................................... 56

1. PREFACE
This report reviews the Human Resource Management (HRM) of
FutureNow, the IT based solution provider company in Pakistan. We
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give a brief history of the company and tell about the corporate human
resource of FutureNow technologies. It put light on the culturally
compatible HR strategies of the organization around the globe. It is
private limited company that has set up its collaborative offices across
the US.
This report puts light on the specific Hr strategies, policies and
practices of FutureNow that makes it racially compatible with other
solution providers.

2. History of FutureNow Technologies

FutureNow Technologies is a provider of IT-based solutions and services
that enable organizations to achieve operational effectiveness,
increase
revenues,
and
improve
stakeholder
relations.
By
understanding our customers critical business processes; we design,
develop and deliver solutions that create competitive advantage
through increased efficiency, speed to market, and improved quality.
Over the years we have catered to the business needs of organizations
across a wide array of industry sectors including retail, telecom,
education, health and insurance. Our solutions have helped our clients
to achieve operational superiority in parallel with strategic
differentiation.
FutureNow Technologies today boasts of a workforce of 250 +
employees based at the companys head office in Lahore, Pakistan. To
reach out to global customers, we have established collaborative
offices across the US.
From an application support provider, we have built our portfolio to
include bespoke application development, hosting solutions, business
process outsourcing and packaged software solutions

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3. VISION
We are committed to developing and delivering first-class solutions
and services to local and global organizations that can help them
bridge the gap between dreams and strategy; then strategy and
execution!

4. MISSION
To endow best and user friendly IT solutions to the industry.

5. Values

Operate responsibly and deliver outstanding value to clients

Maintain the highest standards of business conduct and carry out a
strong commitment to integrity and ethics
Pursue excellence by ranking high on employee and customer
satisfaction
Promote creativity and innovation within the organization
Create learning and growth opportunities for employees
Promote corporate social responsibility as a significant element of
organizational culture
Respect privacy rights of clients and employees

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6. Approach
1.1 Process and Procedure
FutureNow follows processes which were matured through decades of
project management experience. We follow CMMI (Software
Engineering Institutes Capability Maturity Model Integration registered
to Carnegie Mellon University) Level 4 processes and procedures (Not
certified) on projects which require extensive tracking and
documentation. On projects or clients who need quick results and a
more tangible and quantifiable development process; we use the Agile
methodology and Scrum.
We use life cycle processes described in the Institute of Electrical and
Electronic Engineers/Electronic Industries Association (IEEE/EIA) 12207
Series, Standard for Information Technology.
Waterfall
Incremental
Evolutionary
A choice is made as to which life cycle to follow, based upon
documented predefined selection rules which are based upon
established guidelines.
PROJECT LIFE CYCLE
Stage 1

Stage 2

Stage 3

Stage 4

Project
Studies

PreImplementatio
n

Construction

Operations

Proje
ct Scoping

Optimisa
tion

Mobilisati
on

Pre-
Feasibility

Develop
ment

Commissi
oning

Rampup
Consolid
ation

Handover

Feasi
bility

Steady
state

Demobilisation

Change

Closure

Prelim
inary
employee &
industrial

Update &
fine-tune
employee,
industrial

Implement
employee
relations
management

Decommissioning

HRM
strategy, design
&
implementation:

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relations
relations (ERMP)
strategy &
& human
downstream
resources
human
management
resources
plans.
managemen
Deliver
t options.
operationalised
Model
ERMP & HRM
optional HR
plans in
outcomes to
readiness for
planners
personnel
(structures,
engagement.
costs)

plans (ERMP) &

transition to
production
operations.

employee
relations & HR
management
plans.

Site IR

support & third

party/contractor
relationship
management
Monitor
ERMP compliance
Deliver
payroll services

IR & ER
advice
Organisati
on & job design,
personnel
coverage, shift
rosters &
logistics.
Attraction
& retention
strategy:
remuneration &
conditions,
competition

Workforce
planning:
supply/demand,
turnover &
service studies.

Performa
nce
management

Workforce
motivation
profile &
organisation
climate studies.

Deliver
benefits
administration &
payroll services

1.2 Resource:
http://www.shr.com.au/lifecycle/

1.3 Project Management and Execution

The Project Management process area assumes control of the project
and is primarily responsible for driving it to a successful conclusion
through close interaction with the client.

1.4 Project Management

following
10

and

Execution

involves

the

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Establishing the project's defined process by tailoring the

organization's set of standard processes
Managing the project using the projects defined process
Enabling relevant stakeholders concerns to be identified,
considered, and, when appropriate, addressed during the development
of the product
Ensuring that the relevant stakeholders perform their tasks in a
coordinated and timely manner to address product and product
component requirements, plans, objectives, issues, and risks; to fulfill
their commitments; and to identify, track, and resolve issues
The integrated and defined process that is tailored from the
organizations set of standard processes is called the projects defined
process.
Managing the projects effort, cost, schedule, staffing, risks, and other
factors is tied to the tasks of the project's defined process. The
implementation and management of the project's defined process are
typically described in the project plan. Certain activities may be
covered in other plans that affect the project, such as the quality
assurance plan, risk management strategy, and the configuration
management plan.
Since the defined process for each project is tailored from the
organization's set of standard processes, variability among projects is
typically reduced and projects can more easily share process assets,
data, and lessons learned, building upon past successes.

1.5 This process area also addresses the coordination of

all activities associated with the project including the
following:
Technical activities such as requirements development, design,
and verification
Support activities such as configuration management,
documentation, marketing, and training

1.6 Verification and Validation

Verification and Validation activities are taken care of by our Quality
Assurance department. Verification ensures that selected work
products meet their specified requirements while the purpose of
Validation is to demonstrate that a product fulfills its intended use
when placed in its intended environment.
The Verification process area involves the following: verification
preparation, verification performance, and identification of corrective
action. Verification includes verification of the product and
intermediate work products against all selected requirements,
including customer, product, and product-component requirements.
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Verification is inherently an incremental process because it occurs

throughout the development of the product and work products,
beginning with verification of the requirements, progressing through
the verification of the evolving work products, and culminating in the
verification of the completed product.
The Verification and Validation process areas are similar, but they
address different issues. Validation demonstrates that the product, as
provided (or as it will be provided), will fulfill its intended use, whereas
verification addresses whether the work product properly reflects the
specified requirements. In other words, verification ensures that you
built it right; whereas, validation ensures that you built the right
thing.

1.7 Configuration Management

The Configuration Management process area is owned by our Quality
Assurance department. The purpose of Configuration Management is
to establish and maintain the integrity of work products using
configuration identification, configuration control, configuration status
accounting, and configuration audits.

1.8 The Configuration Management process area involves

the following:
Identifying the configuration of selected work products that
compose the baselines at given points in time
Controlling changes to configuration items
Building or providing specifications to build work products from
the configuration management system

1.9 Maintaining the integrity of baselines

Providing accurate status and current configuration data to
developers, end users, and customers
The work products placed under configuration management include
the products that are delivered to the customer, designated internal
work products, acquired products, tools, and other items that are used
in creating and describing these work products.

1.10 Quality Engineering

The purpose of Quality Engineering is to provide staff and management
with objective insight into processes and associated work products.
This activity is headed by the Quality Engineering department.

1.11 The Process and Product Quality Assurance process

area involves the following:
Objectively evaluating performed processes, work products, and
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services against the applicable process descriptions, standards, and

procedures
Identifying and documenting noncompliance issues
Providing feedback to project staff and managers on the results
of quality assurance activities
Ensuring that noncompliance issues are addressed
The Process and Product Quality Assurance process area supports the
delivery of high-quality products and services by providing the project
staff and managers at all levels with appropriate visibility into, and
feedback on, processes and associated work products throughout the
project life cycle.
The practices in the Process and Product Quality Assurance process
area ensure that planned processes are implemented, while the
practices in the Verification process area ensure that the specified
requirements are satisfied.

1.12 Measurements and Analysis

Measurement & Analysis process establishes expectations for
developing and sustaining a measurement capability that is used to
support identified information needs. This process area is headed by
the Quality Engineering department. These measurements are
periodically analyzed by the management providing measurable
project oversight. The purpose of Measurement and Analysis is to
develop and sustain a measurement capability that is used to support
management information needs.

1.13 The Measurement and Analysis process area involves

the following:
Specifying the objectives of measurement and analysis such that
they are aligned with identified information needs and objectives
Specifying the measures, data collection and storage
mechanisms, analysis techniques, and reporting and feedback
mechanisms
Implementing the collection, storage, analysis, and reporting of
the data
Providing objective results that can be used in making informed
decisions, and taking appropriate corrective actions

1.14 The integration of measurement and analysis

activities into the processes of the project supports
the following:
Objective planning and estimation
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Tracking actual performance against established plans and

objectives
Identifying and resolving process-related issues
Providing a basis for incorporating measurement into additional
processes in the future
Strategic alliances are sweeping through nearly every industry and are
becoming an essential driver of superior growth. For todays
businesses it has become essential to form alliances to reap the
benefits of scale, scope and speed.
FutureNow is interested to form long term strategic partnerships in
order to ensure increased market penetration, enhanced product
development, creation of new product and service offerings.

2 Industries
FutureNow Technologies has created a number of solutions to meet the
business needs of different industries including insurance,
telecommunication, health, government and others. We promise and
deliver end-to-end and cost-effective solutions for companies and give
them a fair chance to step ahead of their competition. Over the years
we have managed various medium and large scale projects where we
have translated strategies into accomplishments!
Each project or product is based on industry standard process
frameworks and we use rigorous methodologies and the expertise of
our team to mitigate risk and deliver cost and time-to-market benefits.

Retail
Government
Healthcare
Education
Legal
Utilities
Insurance
Telecommunication
Biotechnology
Social Media
Textiles & Apparel

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2.1 Retail
For the retail sector we offer customized
and packaged solutions which can help
businesses reduce operational costs,
monitor resource allocation and optimize
processes. Our solution offering for the
retail sector includes the following:
Reduced operational costs
Easy access to information
Compliance
with
regulations
and
requirements.
Improved services for citizens and other
stakeholders
Transparency of data

2.2 Government
FutureNow Technologies is actively involved in assisting the Provincial
Government to create automated solutions for their core services. It
helps them by addressing business and technology challenges and
defines, design and build applications tailored to meet their specific
business requirements. These applications are easy to maintain,
flexible to facilitate enhancements and easy to deploy. IT-based
solutions and services can be beneficial for the Government Sector in
the following ways:
Operates responsibly and deliver outstanding value to clients
Maintain the highest standards of business conduct and carry out a
strong commitment to integrity and ethics
Pursue excellence by ranking high on employee and customer
satisfaction
Promote creativity and innovation within the organization
Create learning and growth opportunities for employees
Promote corporate social responsibility as a significant element of
organizational culture
Respect privacy rights of clients and employees

2.3 Healthcare
FutureNow technologies realize that the healthcare industry must use
technology based solutions to provide quality and timely patient care.
These solutions can also be helpful in meeting regulatory compliances,
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achieving cost effectiveness and addressing quality. FutureNow

technologies customized solutions can help healthcare providers in
improving efficiency of back-end business functions across supply
chain management, inventory management, patient relationship
management, human resources, finance and billing. These efficient
processes guarantee higher levels of customer satisfaction and higher
profits.

2.4 Education
For the education sector, FutureNows has a range of solutions and
services in the area of Knowledge Management and ERP. For Content
and Knowledge management FutureNow technologies can provide
packaged solutions which can assist educational institutes in creating,
delivering and archiving unstructured data. In addition, capabilities
such as security, access control and workflow are also available for
most solution offerings.
Within the ERP domain, we have a customizable produce offering titled
Education Management System (EMS) which is an end-to-end solution
for automating an educational institutes diverse operations such as
scheduling, examinations, online learning and student and faculty
management. The system also has the capability for creating online
communities to bring parents, teachers and students on a common
interactive platform.

2.5 Legal
FutureNow Technology has served as an implementation partner on
the development of one of the first web-based document management
systems, in collaboration with FileControl Partners, a US based provider
of document management systems.
Whether you are involved in litigation requiring case document access
for a very large set of people such as class actions, multi-party or joint
defense group; or you require access to your case documents from
geographically separate locations, Knowledge and Litigation
Management System (KLMS ) is the answer to your business needs. For
the legal sector we also offer the following:
FileControl review: Offers useful time and cost saving tools for
organizing, reviewing, filtering and extracting necessary information
from huge amounts of data
FileControl Knowledge and Litigation Management System:
Web-based document management system that aims to promote a
paperless environment by introducing a system ideal for storing
business critical information in a secure and reliable document
repository.
FileControl Utilities Suit: Tools to modify review and Knowledge
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and Litigation Management System user interfaces and boost

performance.
FileControl Remote Scan Client: Helps the client to scan, import,
and index documents into the Knowledge and Litigation
Management System
FileControl Virtual Deal Room: Helps the client to manage and
share information among different groups

2.6 Utilities
The utilities sector must adopt innovative practices across multiple
channels to improve the quality of service, reduce costs, enhance
customer experiences, and manage energy demand through
automating business processes.
To meet this purpose we have produced a comprehensive solution:
Utility Management Solution (UMS) that has proven to be extremely
adaptable to the utility sector business rules and processes. The rich
functionality of the system coupled with the ease of configurable
interfaces provide for a robust software application right out of the
box. UMS is comprehensive enough to be used by any size or type
utility.
This product has been developed in collaboration with Continental
Utility Solutions, Inc. one of the largest providers of utility billing and
customer information systems across the US.

2.7 Banking & Insurance

We have partnered with Banking and Insurance companies to enhance
their web presence through using web 2.0 technologies. This is critical
for todays customer centric-businesses as they strive to provide web
based services offerings to improve customer experiences and sustain
customer loyalties. Enhanced web presence can be beneficial for a
business in the following ways:
Cost- free marketing
Connect with your customers
Communicate about new products and services
Collect feedback
FutureNow technologies have also built web portals for the insurance
sector which offer interoperability in parallel with scalability. This has
helped organizations to provide rich interactivity and personalization
to their customers, hence resulting in lower customer attrition ratios,
increased profits and lower operational costs

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2.8 Textiles & Apparel(S)

FutureNow technologies have collaborated with a range of Textile &
Apparel businesses to provide them with all-inclusive solutions to
manage their web based stores along with e-commerce, purchasing
and replenishment. Our solutions have supported these web based
stores to provide their users with rich interactive experiences.
The Turkish Emporium
My Design Heroes
Anybody Everybody
Your Tees
Creative Apparel Shop
Online T-shirt Designs
Wholesale T-shirts
BuyT-shirtNow

3 Solutions provided by FutureNow technologies

eKarobaar
Intract
OfficeConnect
eComm
FNDocShop
EMS

REMS

3.1 eKarobaar
eKarobaar has been exclusively designed and built as a complete retail
management solution for single-store and multi-store retailers across
Pakistan. This solution provides end-to-end Retail Store Management,
Sales and Customer, Inventory and Accounts Management, using the
highly evolved industry standards, programming tools and technologies.
All this coupled with a user-friendly interface makes eKarobaar
Enterprise stand out against its competitors!
Besides automating a wide range of point of sale (POS) processes,
eKarobaar also enables managers to maintain tight control over
inventory, pricing, suppliers, customer information, and reporting.

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eKarobaar is currently being successfully used across a wide variety of

verticals such as apparel, footwear, pharmacies, general stores,
cosmetics & electric supply stores.

3.2

Intract

FutureNows Intract can help your business streamline all sales,

marketing and customer relations activities. You can now maximize
profits by effectively converting your leads to prospects and prospects
to customers; thereby getting the most out of your sales pipeline.
FutureNow Intract helps you manage your marketing campaigns by
sending out personalized emails to subsets of your contacts database.
Can also track the effectiveness of your campaign from within the
system. The system allows you to track inventory and targeted price
books, generate and track all your quotes, sales orders and invoices.
Intract helps you streamline your order processing; thereby significantly
shortening the gap from sales to finance.
FutureNow Intract also facilitates customer service by allowing you to
keep track of raised support calls. You can assign ownership upon
support calls, ensure follow-up, provide a customer self service portal
and monitor service levels.
With detailed extensive reporting features and summary dashboards,
you have access to performance statistics at the click of a button.
Outlook integration tools also help simplify the entire process for your
business.

3.3 OfficeConnect
IP PBX is a private branch exchange within an enterprise that switches
calls between VoIP users on local lines. FutureNows offering for an IP
PBX exchange, OfficeConnect comes as a comprehensive and costeffective solution to meet the communication needs of modern
businesses. It guarantees a noticeable reduction in operating costs and
an increase in organization wide coordination across geographic
boundaries.

3.4 eComm
For all retailers and manufacturers who think that the Internet can
open their business to millions of retailers, eComm is the ultimate
solution
Whether this is your first time building an ecommerce store or you are
an "ecommerce veteran", you'll find Futurenows eComm solution to
be both easy to use and ultra-powerful.

3.5 FutureNow DocShop

FutureNow DocShop has been designed and built as a complete
document-handling solution to streamline documentation processing
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and analysis. This solution provides document organization, scanning,

conversions, digitizing and categorizing for easy storage and retrieval.
Other features include OCR/OMR, indexing, data entry, printing, data
mining, and file management using highly evolved industry standards,
programming tools, and technologies.
Besides automating a wide range of documentation processes,
FutureNow DocShop also enables managers to maintain tight control
over the documents, data, and images.
FutureNow DocShop is currently being successfully used across a wide
variety of verticals such as educational, libraries, health care units and
law firms. FutureNow DocShop is a customizable application that can
accommodate a wide range of client requirements.

3.6 Education Management System (EMS)

Our Education Management System (EMS) is an end-to-end solution for
automating an educational institutes diverse operations such as
scheduling, examinations, online learning and student and faculty
management. The system also has the capability for creating online
communities to bring parents, teachers and students on a common
interactive platform.
Built using the latest tools and technology, this scalable EMS
automates a range of operations such System Administration and
Management,
Records
and
Profiles
Management,
Timetable
Generation, Fee Management, Attendance Management, Exam
Management, Grades Management, Library Management, Web
Community Management and Online Content Management. The
system has the extensibility to offer numerous useful features such as
school calendar, events, notice board, polls, forums, profile search and
internal mail, to name a few. This fully browser-based software can be
conveniently accessed from both school intranet and public internet.

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4 ORGANIZATIONAL STRUCTURE

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5 Management of the FutureNow

5.1.1.1.1.1
Arif Ali
Chief Operating Officer
Arif Ali holds a Bachelors degree from the University of Punjab and has
over 22 years of experience in the technology business. As Chief
Operating Officer, Arif oversees all operations and activities in
FutureNow Technologies. Through his efforts, the Pakistan development
center has grown into the FutureNow's largest outside the United
States with over 200 employees; providing a valuable hub for product
innovation and development.
In 2009 he led a team of over 250 people to successfully deliver a
project for the Punjab Examination Commission (Govt of Pakistan);
processing a result for over 2.6 million individuals within 30 days. He
also takes a leading role in incubating new projects, championing
industry standards, facilitating collaboration within functional groups,
and seeding new products.
Before joining FutureNow Technologies, Arif Ali led various companies
in the industrial manufacturing sector.
5.1.1.1.1.2
5.1.1.1.1.3
Umar Farooq
Executive Vice President
As an Executive Vice President, Umar leads the strategic direction of
the company. His responsibilities include driving the overall direction of
the organization and manage the global expansion of FNT. Umar has
more than a decade long experience in strategic planning, marketing,
security management, information technology systems and business
continuity services. He has worked on high visibility assignments and
with fortune 500 companies and as well as manage, lead, and support
vendor relations, IT operations, resource allocation, CRM business
performance, technology support, and all aspects of LAN/WAN
configuration for 24/7, multiple call-center locations. Clients included
Best Buy, Apple, AT &T, T-Mobile, Verizon, Advance Auto Parts, Bank of
America, Wells Fargo, Intuit, Cross country Insurance, & Liberty Mutual
accounts. Umar holds degrees in MIS from Wichita state university,
Kansas, USA and IMBA from Stratford University Falls Church, Virginia.
5.1.1.1.1.4
Ahmad Bilal
Director Communications
As Director Communications, Ahmad oversees a section of IT Delivery
Services and the Product Development Center. Ahmad was a part of
the original team which initiated FutureNow Technologies.
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He plays a key management and senior technologist role in

FutureNow's global research and development centers, and manages
the company's global sourcing strategy. Ahmad's responsibilities
include developing optimized user interfaces, localizing products for
international
markets,
advocating
cross-functional
technology
initiatives, and managing various product and project life cycles.
Prior to joining FutureNow, he headed the Information Development
department at Descon Information Systems. There he was managing
different project teams, developing enterprise level applications and
web portal systems for companies in various industry verticals
including legal,
engineering, manufacturing, construction and
information technology.
Ahmad is a graduate of the University of Windsor, Canada.
5.1.1.1.1.5
Obaid Wali
Senior Project Manager
In his role as a senior project manager at FutureNow Technologies,
Obaid leads project and product development lifecycles. He has
successfully delivered various smart client solutions to US based
clients.
Obaid Wali is a graduate from the University of Texas at Arlington, USA.
He has over 20 years of implementation experience in engineering,
information technology and design. He has been a consultant in the
field of BPR, ERP and HR, in terms of technology implementation.
He also holds extensive project management experience in the fields of
mechanical, civil and electrical engineering.
5.1.1.1.1.6
Ammar Bin Khalid
Senior Programming Manager
Ammar holds a Masters degree in CS from the University of
Wollongong, Australia. He also holds a diploma in Computer Hardware
Electronics and Telecommunications.
With over 11 years of experience across the fields of software
architecture and design, development, configuration management,
deployments and team management Ammar is a valuable asset to
FutureNow Technologies.
He is currently working as a Senior Programming Manager with our
Houston based clients.
5.1.1.1.1.7
Nadeem Mustafa
Senior Project Manager
Nadeem holds a BS degree from the National University of Computer
and Emerging Sciences, Lahore. Nadeem has worked across the fields
of product analysis & design, development, quality assurance,

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requirements gathering and research. He has in-depth knowledge of

ISO and CMM best practices.
He has formerly worked for various prestigious organizations such as
Descon Information Systems.
With over 9 years of experience in software design and analysis and 5
years of experience in project management experience Nadeem now
works as one of our senior project manager.
He manages a team of 20+ and oversees product and project
development
lifecycles.
5.1.1.1.1.8
Asif Chowdhary
Advisor
Asif is an IT professional, an entrepreneur, and a leader. He has played
an instrumental role during his involvement with Oracle (Canada) in
mining and extorting of information; presenting Data Warehouse and
Business Intelligence Solutions to C level people at companies such as
Celestica, Blue Cross and Blue Shields followed by successful
implementation of those Smart Solutions.
Asif has been tasked with developing and expanding FutureNow
footprint in the North American market. He is responsible for guiding
the direction of Business Development Program to move from
conventional limited partnerships to Revenue Generation Engine
model. Asif is also managing and coordinating Project activities
between off-shore resources and Canadian teams during the initiation
and implementation phases of a project.
Asif holds a Masters degree in Management Information System, and a
Bachelor degree in Human Resource management from Louisiana State
University. He also holds a Bachelor of Commerce degree from Punjab
University and is a proud father of 2 sons.

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6 DEPARTMENTS

Operations
Software Development
Quality Department
Multimedia Department
PMO
Business Development
FN DOCSHOP
Contact Center
IT
HR
Finance
Admin

7 SERVICES
FutureNow Technologies is a provider of cutting edge technology
solutions and services in Pakistan, Europe and North America. We
believe that innovation, commitment to quality, and effective
partnership with our clients is the foundation of success.
Over the years it has engineered solutions which are currently being
used in some of the largest fortune 100 companies around the world.
Services provided are:

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Application Development
Portals & Web Development
Business Intelligence
Document & Knowledge Mgmt
Infrastructure Hosting Solution
Business Process Outsourcing
Design & Multimedia
Tools & Technologies
Final report of MBA

Application Development

Custom Application Development

ERP Applications
Rich Internet Applications
Mobile Applications
Rich Client Applications
Service Oriented Applications
Software-as-a-Service (SAAS)

7.1 Application Development

Application Development Outsourcing ensures that geographical
boundaries no longer impede your growth. FuturNow help to remain in
step with the market by continuously improving information
technology-based business solutions. For this, they use the latest
software development platforms, project management techniques and
software engineering practices in conjunction with ISO 9001 and CMMI
industry
standards.
Also help accelerate business growth by offering the following benefits:

Accurate decision making

Lower operational costs
Increased speed-to-market
Improved business performance
Innovative work culture
Stay ahead the competition
Having a technology partner, who has experience of the multiple
phases of the software product lifecycles as well as the requisite
technology and domain skills, can help you become a market
leader.
wide range of service offerings :

26

Custom Application Development

ERP Applications
Rich Internet Applications
Mobile Applications
Service Oriented Architecture (SOA)
Software-as-a-Service (SAAS)

Final report of MBA

7.2 ERP Applications

ERP applications proactively assist organizations in their business
transformation initiatives and offer an increased Return On Investment
(ROI) and improved productivity, if implemented the right way.
The team at FutureNow is adept at producing cost effective ERP
solutions that are fully customized to meet specific client
requirements. extensive knowledge and experience in varied
development platforms such as the Microsoft .NET framework enable
us to develop and provide clients with solutions that are best suited to
their business environments.

7.3 Rich Internet Applications

Online presence in todays world means more than just having a
website. Salesmen, engineers, mobile employees need instant access
to business applications and customers need access to information
and support. Smart Client Applications aka Rich Internet Applications
deliver the best of both worlds by combining the ease of Desktop
Applications with the reach of the Internet.
futureNow team designs and develops smart client applications that
are powerful and flexible and possess the ability of being shared over
the internet, all within a secure, multi-user database environment.

7.4 Mobile Applications

Mobile
application
development is
the
process
by
which applications are developed for handheld
devices such
as personal digital assistants, enterprise digital assistants or mobile
phones.
These applications work as add-ons to the regular facilities available in
a mobile phone such as organization & scheduling, voice calling and emailing.
FutureNow has created mobile applications which range from CRM and
ERP solutions to maps, multimedia and tracking solutions. Our
solutions offer excellent usability, scalability and universal
compatibility in terms of browsers and media devices

7.5 Service Oriented Architecture (SOA)

Service oriented architecture (SOA) offers information access to
complex, heterogeneous data sources within your company as
reusable services. These services may be available both within the
enterprise and across your value chain.
Service Oriented architecture greatly reduces cost and time required to
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implement new solutions and hence improves business efficiency.

FutureNow has the skill set to evaluate your business processes and
design an SOA model that caters to the business needs of your
organizations and its partners, customers and suppliers. Further, this
model could be implemented and reusable services could be exposed
to enable easy integration with other stakeholders

7.6 Software-as-a-service (SAAS)

Software-as-a-service is a system hosted over the web and customers
who wish to use it pay a subscription cost which is a fraction of overall
cost of buying traditional software. Companies that build this software
and host it for use on the web are termed as service providers.
SAAS has become a common practice for executing many business
processes, including computerized billing, invoicing, human resource
management, and service desk management
FutureNow has built and delivered matchless SAAS applications to
various industries, particularly US based clients. Each SAAS based
application is built on the following basis:
Multi-tenant architecture to support multiple clients.
AJAX based UI that runs across variety of browsers.
Support for large number of users
Scalable architecture.
Secure applications with low response time.
24X7 availability.

7.7 Portals & Web Development

A website, be it corporate or personal is a doorway to an organization
or individual, respectively. With our keen focus on quality, usability
analysis and designing skills we help you to create the right mix of
online visibility and functionality.
From conceptualization and creation to full development and
implementation - we at FutureNow Technologies focus on all the
aspects of managing website design and development.
Web sites built using old standards won't support PDAs, cell phones, or
other Internet-enabled devices. FutureNow can also help you to
convert your old site into a dynamic business portal. Adhering to the
newer dynamic design methods will ensure that your content is easily
accessible by any new media device that hits the market.

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Web Portals
Web Based Applications
eCommerce Solutions
Social Networking Solutions
Final report of MBA

Enterprise management Portals

Mobile Web Applications
Portal Management & Maintenance

7.8 WebPortals
For todays businesses corporate web portals are a proven way to
meet the requirements of employees, customers, business partners
and others who want timely access to information.
We offer a composite A to Z web development solutions to match your
business requirements - from market niche estimation and design to
hosting and SEO, all at a competitive price. We have developed and
delivered portal based solutions to address different business needs of
our client, such as information sharing, team collaboration, project
management and online buying and selling

7.9 e-Commerce Solutions

With major transformations occurring on the e-Commerce scene every
day, software vendors need to produce solutions that are more
efficient and cost-effective than ever before. Also, many businesses
are expanding their presence across markets, hence providing new
opportunities for technology providers.
FutureNow Technologies uses state of the art technology, extensive
web development experience, and a creative vision to develop ecommerce solutions that are innovative, dependable, and scalable

7.10 Social Networking Solutions

With more and more people joining social networking websites every
day, it sure is not a medium to be missed while marketing your
product or service. The dynamics of these websites can be daunting
for an ordinary user, but with a team devoted to understanding the
area, we can develop an effective social media methodology for any
business.
From a company blog to forums, video, bookmarking and RSS feeds,
FutureNow can help to build and maintain your own online community!

7.11 Enterprise management Portals

Enterprise management portals have become a core component of
large businesses. These are web-based systems that gather
information that comes from various sources and make them available
organization wide. Enterprise portals provide a specific place to share
and display specific information such as calendars, tasks, lists,
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collaboration, reporting, role-based access and e-commerce.

The team at FutureNow Technologies is highly proficient in the field of
portal development and can deliver a solution which can help your
business to collaboratively create, manage, deliver, and archive
information that drives business operations. This can include
documents, records, and discussions, to e-mail, web pages, and rich
media

7.12 Mobile Web Applications

FutureNow offers seamless application development solutions to
ensure
that
our
clients
stay
connected
always.
A team of experienced mobile application developers with hands on
experience in delivering applications solutions based on mobile
technologies. They employ an effective approach towards quality
testing in accordance to international standards.
FutureNow offer wireless application development solutions for
different mobile platforms in order to reach the maximum number of
mobile phone users. These platforms include:
iPhone
Windows Mobile
Blackberry
Symbian
Google Android

7.13 Portal Management & Maintenance

They offer end-to-end portal development and maintenance packages
which include complete web content development and publishing. This
encompasses web content, blog writing, articles, press releases and
advertisements.

7.14 Web Content

There is a whole range of Content Management Systems (CMS) that
can cater to the content management needs of organizations by
allowing data contribution and sharing by multiple users, controlled
access to data, fast storage and retrieval and increased reusability of
content.
We have best of the line CMSs which can enable your business to
effectively create and manage web content. Through a customized
CMS solution we ensure that you spread the right information at the
time
right
time
to
the
right
people,
always!
They offer a wide array of web content publishing and maintenance
services at competitive rates.
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7.15 Online Presence

Driving the right people to your website - thats what search engine
optimization service is all about. Higher ranking makes your webpage
a powerful source of business development.
They help developing customized packages for your online marketing
needs.
This includes some or all of the following services:
Search Engine Optimization
Search Engine Marketing
Email Marketing/SMS Marketing
Social Media Marketing
Email Marketing

7.16 Web 2.0

Web 2.0 is a set of technologies that enables businesses across the
globe to provide services to end users in exciting ways. With web
development being one of our core business domains, our
development team proactively improves its expertise in Web 2.0.
They offer development services for social computing technologies like
blogs, wikis, social networking and podcasting. Web sites built using
old standards won't support PDAs, cell phones, or other Internetenabled devices. FutureNow can help to upgrade your existing website
to include web 2.0 features, making it more accessible and userfriendly.

7.17 Business Intelligence

Organizations need the right information at the right time to make
accurate strategic decisions and to correctly steer towards success.
Businesses are handling and making sense of data in new ways due to
globalization, cultural and generational shifts and new technologies.
Emerging markets are providing not just new competition for
established firms, but also new customers and new sources of talent.
Corporate information has reached a level of significant complexity, all
while demands for openness, clarity and real-time decision making
increase. The challenge is to pick out the most relevant, high-quality
information while understanding both the context in which the data
was found as well as the situation in which it will be used.
Future employees will be able to create queries such as: Find me all of
our projects between 2010 and 2015 and give me the names of the
respective project managers.
BI enables a company or organization to gain insight into its operations
through reporting applications and analysis tools. BI applications may
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include a variety of components such as reports, spreadsheets, charts,

and dashboards.
FutureNow's designed BI solutions can give anyone in your company
the ability to make better decisions by quickly understanding the
various information assets in your organization and how these
interact with each other. These assets can include customer
databases, supply chain information, personnel data, manufacturing,
and sales and marketing activity, as well as any other source of
information critical to your operation. solutions allow to integrate these
disparate data sources into a single coherent framework for real-time
reporting and detailed analysis by anyone in your extended enterprise
customers, partners, employees, managers, and executives

7.18 Document & Knowledge Management(DocShop)

FutureNow offers document and knowledge management, both as a
solution and as a service.
FNDocShop, FutureNows latest service offering is a comprehensive
document management solution. It provides document organization,
scanning, conversions, storage and retrieval, OCR/OMR, indexing,
printing, data mining, and file management using highly evolved
standards, programming tools, and technologies.
Besides automating a wide range of documentation processes,
FNDocShop also enables managers to maintain tight control over the
documents, data, and images. FNDocShop is currently being
successfully used across a wide variety of verticals such as Education
Commissions. FutureNow DocShop is a customizable project that can
accommodate a wide range of client requirements

7.19 Infrastructure Hosting Solution

FutureNow servers are ideal for running a single, high traffic or
database intensive website, or a number of smaller sites. Each hosting
package gives you complete control over your site operations.
Domain Name Registration
Dedicated Virtual Servers
Web Hosting
SSL Certificates
Email Hosting

7.20 Domain Name Registration

With a range of quality packages to suit from home user to the
business user, you can search for your domain name through our
website
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7.21 Dedicated Virtual Servers

A Virtual Dedicated Server offers affordable flexibility for site owners
who need full control of their server space at a price that won't break
the bank. Get custom results by building your own server or choose a
pre-configured Windows or Linux plan, each featuring control
panels, optional managed backup and more. There's never any need to
buy additional hardware our virtual server technology makes it easy
to grow your server size as Web traffic increases.

7.22 Web Hosting

Our service offering includes high dependable and flexible web
hosting solutions all available in a package that would meet your
business needs.
All Hosting Packages are guaranteed 99.99% uptime and
unbeatable speed
All servers are located in Arizona/Houston in USA.
All servers are based on copyright software and legally
purchased Operating Systems. All servers equipped with
spam guards and antivirus.
Pay using Credit Card, door step collection, check or bank
transfer from anywhere in Pakistan.
All packages include full control to your hosting with Plesk
9.0 or above version. FTP, Email setup, backups, Database
management etc.
Access to your Email using web mail or software like
Outlook Express, MS Outlook etc. Easy and simple setup.

7.23 SSL Certificates

People are getting smart about online security. More and more of them
are looking for the padlock icon and https prefix in the address bar of
their browser before submitting personal information online. If your
Web site doesnt have an SSL Certificate, visitors may leave before
making a purchase, creating an account or even signing up for a
newsletter. But you can change all that with an SSL from FutureNow
Technologies.

7.24 Email Hosting

With a range of quality packages to suit from home user to the
business user, you can search for your email hosting package from the
list.
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7.25 Business Process Outsourcing

Business Process Outsourcing (BPO) is helping organizations to
increase productivity, lower operational costs and improve customer
support. More and more businesses are outsourcing to the developing
world and reaping the benefits of BPO.
In todays fast paced and competitive business industry, where
organizations are confronted with the critical challenge of improving
productivity
and
operational
efficiency
with
diminishing
budgets, FutureNow delivers dramatic business value and significant
competitive advantage to its clients by offering its unique range of
BPO options
It is important for a business to produce a quick and accurate
customer response in order to be successful.
FutureNow deliver the following customer support services based on
the specific needs of business, buying behaviors and communication
preferences:
Customer service
Technical support
Telemarketing

7.26 Design & Multimedia

Media development has been an integral part of our service offering
over the years. Our experts understand the significance of designing
and advertising customized multimedia artifacts and therefore use a
blend of creative communication methods and formal research
techniques to make sure that your business stands out from the
competition.
FutureNow currently offer designing services for the following items:
Logos
Brochures
Flyers
Business stationary
Advertisements
Corporate presentation
Media for website and corporate portals
eLearning content development
Video/Audio tutorials

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7.27 Tools and Technologies

7.27.1.1.1
7.27.1.1.2
Microsoft Technology Skill Set
Other Technologies Skill Set

8 HUMAN RESOURCE MANAGEMENT

The policies and practices involved in carrying out the People or
Human Resource aspects of a management position, including
recruiting, screening, training, rewarding, and appraising
The concepts and techniques need to carry out the people or
personal aspects of management job are:

Conducting job analyses (determining the nature of each

employees job)

Planning labor needs and recruiting job candidates

Selecting job candidates

Orienting and training new employees

Managing wages and salaries (compensating employees)

Providing incentives and benefits

Appraising performance

Communicating (interviewing, counseling, disciplining)

Training and developing managers

Building employee commitment

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GSMAEHVPR/enioagsxcuhdrtvy
9 Human Resource Department-Hierarchy

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10 RESPONSBILITIES OF HR OFFICER:
Following are the responsibilities of HR Officer:

Recruitment And Selection

Policy Making

Retention Program

Improve Working Relation Of Employees

HRM Management Responding To Changing Environment:

HRM Management is responding to changing environment by

Follow Customers Needs

Adopt Continuous Changes

Decentralized Organization

COMPETITIVE ADVANTAGES:
FutureNow has following competitive advantages over its competitors:

Strong Pay Structure

Retention Program

Select People From Top Universities

JOB ANALYSIS
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The procedure for determining the duties and skill requirements of a

job and the kind of person who should be hired for it
Job Analysis includes:

Job Description

Job Specification

Job Description:
A list of jobs duties, responsibilities, reporting relationships, working
conditions, and supervisory responsibilities
Job Specification:
A list of jobs human requirements, that is, the requisite education,
skills, personality, and so on

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11 METHODS
OF
INFORMATION

COLLECTING

JOB

ANALYSIS

There are two methods of collecting Job Analysis Information:

Interviews

Observation

INTERVIEWS
A procedure designed to obtain information from a person through
oral responses to oral inquiries
Who Conducts Interview?
Interviews are taken by the branch HR head responsible for
recruitment and selection
Types Of Interviews Taken:
Structured interview only
Structured Sequential Interviews
Panel Interview
Criteria for Selecting Candidates:
Following is the criteria for selecting candidates in FutureNow based
on:

Communication Skills

Present Personality

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Final report of MBA

Educational Background (etc.)

Skills And Competency

INTERVIEW QUESTIONS

Why Should I Hire You?

Why Do You Want To Work For Us?

Whats Your Great Strength?

Whats Your Great Weakness?

How Much Salary Do You Expected From Us?

12 RECRUITMENT
The development of a pool of applicants for jobs in the organization
Sources Of Job Recruitments:
Following are the some sources of Job Recruitment in FutureNow
technologies:

By Universities

By Website

By Coaching

By Newspapers

Recruitment Process:
Following are the recruitment processes in FutureNow technologies:
1.) Assess need (strategic planning and tactical planning)
2.) Create a pool of candidates:

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3.) Screen out candidates:

4.) Make selection
5.) Evaluate recruitment process:
1.) Assess need (strategic planning and tactical planning)
There is no fixed quota of number of employees to be recruited, it
depends on need and the strategic (organizational) and tactical
(branch level) requirements.
2.) Create a pool of candidates:
The prospect candidates are attracted through advertisement in the
newspapers, on the website online and also the walk in.
3.) Screen out candidates:
Through interviews and tests they screen out the less attractive
candidates.
4.) Make selection:
After further interviews and other processes the final candidate is
selected. Questions in an interview are made by doing proper job
analysis of the job. That includes identifying the job duties and
requirements.
5.) Evaluate recruitment process:
Evaluate effectiveness of recruitment by comparing the results to
expected results.

12.1 TYPES OF RECRUITMENT

There are two types of recruitment in FutureNow technologies:
1. Internal
2. External
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1. Internal:
Includes recruiting of already existing employees for new jobs within
the organization
2. External:
Includes bringing new blood in an organization. Recruiting people
who are new

12.2 Internal Recruitment in FutureNow technologies

FutureNow technologies normally
Less emphasis on Internal Recruitment
Existing employees can respond to new job offers as externals
Performance appraisals

12.3 External Recruitment in FutureNow technologies

In FutureNow technologies external recruitment is on
Need basis
No yearly or monthly recruitments
has its own HR department
Head office sanctions recruitment for new employees
Adds in leading newspapers
College Recruitment
Online application forms
Short listing
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 Interviews
Decisions made through head office
No help from recruiting agencies

12.4 DIRECT INDUCTION OF FRESH CANDIDATES

Through direct induction of fresh candidates, a FutureNow technology
is able to employ fresh postgraduate candidates for its organization
and the process is as follows:

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12.5 EXPERIENCED PROFESSIONALS

Based on requirements of experienced staff, FutureNow technology
also recruits talent from the marketplace. The procedure for selecting
such professionals is as follows:

Executive Recruitments:
FutureNow technology, Executive recruitments are done by CEO.
Recruitment of Internees:
FutureNow technology, recruitment of Internees is on
> Walk-ins
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> Letter of recommendation from college

Human Resource Assessment
FutureNow technology. has worked hard to build its human resource
team and ensure that the quality of newly inducted staff is not
comprised with growth. For recruitment and selection banks policy is
to hire suitable candidates. By suitable candidates FutureNow
technology refers to candidates having proper educational
qualification, experience and background.
TRAINING
The process of teaching new employee the basic skills they need to
perform their jobs.
Basic Steps in Training:
Following are the basic steps in training employees in FutureNow
technologies:
Need Analysis
Instructional Design
Validation
Implementation
Evaluation and follow up
- Training Mangers and faculty is hired for training purposes.
- Training Mangers
PERFORMANCE APPRAISAL SYSTEM
Evaluating an employees current and / or past performance relative
to his or her performance standards

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13 Pay
plans
technologies

and

incentives

at

FutureNow

Pay Plans:
Pay plans FutureNow technologies are establish on the basis of job
ratings. All jobs are ranked from top to bottom, on the bases of
compensable factor. Employee with higher rank gets highest pay and
incentives.
Compensation Plans for Employees:
In FutureNow technologies, compensation plan for employees includes:

Basic Salary

Bonuses

Medical Facilities

Allowances

Incentive Plans:
In FutureNow technologies incentive are provided to

Managers and Executives

Middle and Lower Level Employees

EMPLOYEE BENEFIT & SERVICES

The employee benefits & services provided by FutureNow technologies
are

Health & Life Insurance

Paid Annual Vacations, Leaves, Holidays

Health Insurance Of Parents

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Pension & Provident Fund

Discount On Company Products

Annual Bonuses

Educational Plans

Social Events

Customized Services

Creative, Learning & Healthy Environment

Highly Qualified, Experienced & Committed Staff

Profit & Gain Sharing Plans

Financial Benefits:
The financial benefits provided by FutureNow technologies to its
employees are
Severance Pay
Severance Pay is given according to
1. Policy
2. Give Full & Final Settlement
3. Half Salary As A Complementary (Optional)

Insurance Benefits:
FutureNow technologies give insurance benefits on

Workers Compensation

Complete Life Insurance

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Hospitalization & Medical Insurance

Other Benefits:
Other benefits provided by FutureNow technologies to its employees
are

Pregnancy Compensation

Faster Promotion

Family Community Concept

Salary Of Own Choice

Job Rotation Facility

Prizes & Gifts

Refreshment Packages

Short Courses & Trainings + Training Material

Traveling & Stay Allowances

Communication Benefits

Retirement Benefits:
FutureNow technologies give retirement benefits on the basis of

Age

Pension Plans

Provident Fund Facility

Early Retirement Window

Services Benefits:

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Following services benefits are provide by FutureNow technologies to

the employees:

Introduction Of MENTORS (HR REPRESENTATIVE)

Counseling Services -

Financial, Career, Job-placement, Grievances

Lunch & Learn Program

Employee Transportation

Educational & Training Subsidies

Flexible Benefits Programs (Few-limitations)

EMPLOYEE SAFETY & HEALTH CONTRIBUTION

FutureNow technologies is

Strict About Occupational Safety Laws

Obeying The OSHA Standards

Routine Safety Audits

Managing Proper Responsibilities & Rights Of

Both Employer & Employee

Avoiding the Causes of Accidents:

FutureNow technologies management plays an important role in
avoiding the three causes of accidents

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Unsafe conditions
Final report of MBA

Unsafe acts

Accident prone people

HEALTH PROBLEMS & REMIEDIES

Following are the steps that taken by FutureNow technologies HR
Department to solve the health problems in the organization and make
possible remedial changes

Smoke Free Environment

Role Of Mentors ; Regarding

Job-stress , Burn-out , Health Conditions

Remedies For VDTS & Other Tools

Vaccinations & Health Treatments

Other Precautionary Measures:

Other precautionary measures taken by FutureNow technologies for
the safety of employees are
1. Personalized Attention To Employees
2. Angry Employees Management
3. Temporary Stop The Working
4. Counseling
5. Real Root Problem
6. Use Of Personal Skills
7. Professional Attitude Adopted
8. Future Avoidance
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14 CULTURAL COMPATIBILITY AND HUMAN RESOURCE

MANAGEMENT

Human resources or, as some would call it, human capital, is becoming
the most important asset for most organizations in the world. As the
New Economy pervades in the worlds communities and organizations,
it becomes necessary to study and pay close attention to the impact of
Globalization and Technology in shaping todays strategy for managing
culturally diverse human resources.
Globalization has resulted in significant implications for HR functions as
they attempt to develop global HR strategies and design programs and
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processes to manage a global workforce. The key to success is to

balance global standardization and local autonomy.
The challenge for Human Resource leaders is really to understand the
role of Human Resource Management in an organization competing in
a global business environment and effectively define the critical issues
and responses necessary in implementing a strategic Human Resource
Program.
1. Studies on the success or failure of individuals in an
international setting have indicated that American
expatriates experience a failure rate of 30 to 40
percent as compared to many Europeans and
Japanese, whose failure rate has been estimated as
low as six percent (Tung 1988). It appears that some
countries or cultures are more effective at producing
successful global professionals than other countries.
2. Moore (2003) argues that there are 10 countries that
produce the largest number of good global
managers: Canada, the Netherlands, Switzerland,
Belgium, Ireland, Sweden, Denmark, Singapore,
Australia, and Finland. According to Moore, what
these 10 countries have in common is their size.
While they are not dominant powers in their
geographic regions, they are considered significant
players on the international stage. These middleeconomy countries face the everyday reality that
they are not the most important culture in their
region and thus they find themselves constantly
negotiating between their own culture and identity
and that of surrounding dominant cultures. In order
to be successful, individuals growing up in mid-sized
countries learn to embrace multiple ways of looking
at the world. They grow up with a duality (or
plurality) that obliges them to work effectively with
their neighbors. It is this ability to be all things to all
people that helps such individuals to be successful
in a global context. When working on global teams
or in other countries, the ability to think outside your
own culture and see an issue through the eyes of
another is critical to success (Moore 2003)
3. In the field of psychology considerable work has been
conducted on peoples sensitivity to intercultural
issues and their ability to adapt to other cultures and
different ways of doing things. Some organizations
have moved to personality testing to better ascertain
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the likelihood of success of individuals working in an

international environment.

15 GLOBAL-LOCAL CULTURAL STRATEGY OF HR

In a global-local strategy, cultural differences amongst employees can
be seen as a strategic advantage for cross-border learning capabilities
and the flexibility of the company.
This policy can be summarized as follows:
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As much global integration as possible, as much local adaptation as

absolutely necessary.
Hewlett-Packard manager illustrated the direction in
one sentence:
We want one solution for the world rather than 54 country
solutions. We optimize at the company rather than the country
level.
IBM, on the other hand, values a regional differentiation in
their human resource policy. They believe in making
exceptions, in flexibility in the area of deployment even as
far as differentiated standardization:
This is the span needed to bridge the political and cultural gaps,
especially between westernized corporate cultures and Asian country
cultures (Begley/Boyd 2001).

16 CROSS-CULTURAL DIFFERENCES AND HR

A growing body of research has emerged over the past decade looking
at cross-cultural differences in negotiation style [Fisher 1980; Tung
1984]. These studies conclude that people of different cultures use
significantly different negotiation approaches. These different
approaches include:

Communication styles used

Persuasion strategies employed
Protocols followed.

17 Case Study
ParxMD
ParxMD is the system that provides simplified drug prescription
process. Having so many different formulary and drug prior
authorization conditions, it becomes hard for medical practitioners to
prescribe drugs for patients carrying different insurance plans. It
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causes delays in curing a patient by not providing the prescription on

time. By combining ParxMDs in-depth knowledge of the healthcare
industry with FutureNows solution development expertise, the alliance
will accelerate the availability of a unified medical insurance solution.
17.1.1.1.1 Challenge
The problem was to handle several different formulary and drug prior
authorization conditions in order to prescribe drugs for patients in a
timely manner. We used Scrum process to get all the requirements
from the client Script Tools.
17.1.1.1.2 The Solution
FutureNow Technologies parxMD helped Script Tools Company to
achieve the above mentioned challenge. We provided the perfect
solution for their requirements related to drugs prescription processes
and made it more efficient to provide timely medical care for patients.
17.1.1.1.2.1
Tools and Technologies:
FutureNow Technologies used following tools and technologies to
provide this perfect solution:

ASP.net and C# as a development language.

SQL Server 2005 as backend.

18 Case Study
FileControl
One of our earliest clients, FileControl specializes in providing hosted
and self hosted Active Knowledge and Litigation Management Solutions
that help businesses attain efficiency and significantly cut costs.
Among the pioneers of Document and Knowledge Management,
FileControl provides enterprise-wide scalable solutions.
FileControls products are being used across a wide array of industry
sectors such as digital libraries, hospitals, universities, HR consultancy
firms, storage repositories, and law firms.
18.1.1.1.1 The Solution
FileControl partnered with FutureNow to develop FileControls
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based document management systems. It aims to promote a paperless

environment by introducing a system ideal for storing business critical
information in a secure and reliable document repository. We have also
served as an implementation partner for FileControl to enhance its
existing solution offerings and to develop utilities as per client
requirements and market trends.
Over time, a range of new features have been introduced into the
Knowledge and Litigation Management System which have made it
easy to store, access, manage and collaborate critical information in a
highly secure Internet environment. The product can be configured to
fit a clients specific business situation and needs for managing
Knowledge, Images and Electronic Files. Following is a list of products
that Filecontrol has developed in collaboration with FutureNow
Technologies:

FileControl review: Offers useful time and cost saving tools for
organizing, reviewing, filtering and extracting necessary information
from huge amounts of data
FileControl Knowledge and Litigation Management
System: Web-based document management system that aims to
promote a paperless environment by introducing a system ideal for
storing business critical information in a secure and reliable document
repository.
FileControl
Utilities
Suit:
Tools
to
modify
review and Knowledge and Litigation Management System user
interfaces and boost performance.
FileControl Remote Scan Client: Helps the client to scan,
import, and index documents into the Knowledge and Litigation
Management System
FileControl Virtual Deal Room: Helps the client to manage
and share information among different groups.
18.1.1.1.1.1
Tools and Technologies:
FutureNow Technologies used following tools and technologies to
provide this perfect solution:

ASP.net as a development language.

SQL Server 2005 as backend tool.

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19 Case Study
Duff & Phelps
Duff & Phelps provides its customers with financial advisory and
investment banking services. Duff & Phelps is currently listed as NYSE
since 2007. Its head quarter is in New York City and offices are in North
America, Europe, and Asia. It was founded in 1932 to provide utility
industry with investment research services. Then, over the decades it
evolved into a diversified financial services firm. Since 2004, Duff &
Phelps has expanded and developed its core services. Currently, they
are implementation partners with FutureNow Technologies & File
Control. Principally, they provide trusted advice in the following areas:

Valuation
Transactions
Financial restructuring
Dispute
Taxation
19.1.1.1.1 Challenge
Duff & Phelps existing solution is unable to fulfill their need for
scalability and robustness. They would like to replace it with a new
solution that can offer excellent reporting capabilities and ample
flexibility and help them achieve their business goals.
19.1.1.1.2 The Solution
Duff & Phelps provided FutureNow Technologies with their
requirements. We are now in the process of developing a more mature
system to meet their business needs in an effective manner.
19.1.1.1.2.1
Tools and Technologies:
FutureNow Technologies used following tools and technologies to
provide this effective solution:

ASP.net as a development language.

SQL Server 2005 as backend tool.
Optical Character Recognition service to scan and save
documents.
To provide them with different cabinet, where they can place
their deals

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20 Case Study
Continental Utility Solution, Inc.
Continental Utility Solution, Inc. is a US-based software house and one
of our strategy and implementation partners who is dedicated to
providing innovative enterprise solutions to utility companies, local
governments and sub metering companies. Experience and
commitment to service have made CUSI one of the nations largest
providers of utility billing and customer information systems.
20.1.1.1.1 The Solution
Millions of utility bills are generated each month in North America
using CUSI solutions. To develop comprehensive utility management
software, CUSIs specific need was a development partner, which could
understand its need for excellence and not compromise upon quality in
any way. After much scrutiny, CUSI selected FutureNow Technologies
because of its established record of delivering upon quality.
We have had the opportunity to partner with CUSI for the development
of following product:
Utility Management Solution (UMS): UMS.net has proven to be
extremely adaptable to the utility market sector business rules and
processes. The rich functionality of UMS.net coupled with the ease of
configurable interfaces provide for a robust software application right
out of the box. Billing applications, small or large, single service or
multiple service provider - UMS.net is comprehensive enough to be
used by any size or type utility. Powered by MS SQL Server, this
application can also help utility companies to gain greater insight from
their business information and achieve faster results in order to gain
competitive advantage.
20.1.1.1.1.1
Tools and Technologies:
FutureNow Technologies used following tools and technologies to
provide this perfect solution:

ASP.net and C #.net as a development language

SQL Server 2008 as backend too

21 Case Study
CareMed
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Our client, CareMed is dedicated to providing superior comprehensive

pharmaceutical care solutions to its clients. Their mission is to fulfill the
needs of patients, physicians, and hospitals with a seamless,
integrated delivery system, of oral and inject able medications
necessary in today's environment. The solution would suit any
pharmaceutical that aims to provide outstanding pharmacy services.
21.1.1.1.1 Challenge:
FutureNow Technologies was presented with the challenge of
developing the CareMed Portal, and to ensure that it proves to be a
faultless channel for the delivery of pharmacy services to patients who
rely on it for all their medications and support. We had to ensure that
the solutions consists of right medications delivered in an accurate and
timely fashion and supported by experienced pharmacists, nurses and
customer service representatives.
21.1.1.1.2 The Solution
FutureNow Technologies carried out an in-depth analysis of CareMeds
existing system and fresh business requirements. Then by following
our incremental development process we delivered the web portal in
parts, hence making it possible for the client to review each section of
the site as it was made to ensure consistency. The final product was a
first-class fully integrated solution that consists of the right
medications delivered in an accurate and timely fashion.

21.1.1.1.2.1
Tools and Technologies:
FutureNow Technologies used following tools and technologies to
provide this perfect solution:

ASP.net using VB.net as a development language.

SQL Server 2005 as backend tool.

22 Case Study
Punjab Examination Commission
Punjab Examination Commission is an autonomous body set up by the
Government of the Punjab to administer assessment-only examinations
for grade 5 and grade 8. Punjab Examination Commission is focused on
assessing learning outcomes of these students. These assessments
enable students to score better in their promotion examinations
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conducted by their own schools and respective boards of studies.

Punjab is a large province of Pakistan with around 2.29 million children
from 35 different districts, who appear for grade 5th and 8th exams
every year. An estimated 16.63 million answer sheets has to be
analyzed from these examinations every year. There are almost 30,000
different exam sheet packages for these examinations, which have to
be scanned and analyzed for final and accurate results.
22.1.1.1.1 Challenge
Punjab Examination Commission had an existing solution in place
which gave erroneous results when large amounts of data were
processed. The system also lacked basic security features. PEC was
looking for a system which could scan examination papers, analyze
them, and provide different percentage results in an efficient and
accurate manner.
22.1.1.1.2 The Solution
Punjab Examination Commission told FutureNow Technologies about
their requirements, processes, and end results requirement. PEC
provided us with the raw data related to the examinations. To handle
different types of examinations and requirements given every year,
FutureNow Technologies used a fully automated solution developed for
barcode based inventory and workflow tracking to keep tabs moving
on the papers through the entire process. We can currently scan and
process 0.5 million pages per day; handle data entry for over a million
pages per day, and store over 7 million pages in secure facility. We
provide 99% data entry accuracy through our extensive double entry
processes, quality assurance procedures, and quality audits. This year,
we delivered the project in 35 calendar days.
22.1.1.1.2.1
Tools and Technologies:
FutureNow Technologies used following tools and technologies to
provide this efficient and accurate solution:

ASP.net as a development language.

SQL Server 2005 as backend tool.
DScan Pro for scanning, optical mark recognition, data entry, and
result generation.
Lead v 15.0
FutureNow Invent for inventory management and workflow
tracking.
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23 CONCLUSION
HRM managers at FutureNow technologies are performing a great job
as far it is concerned
Motivating them and looking after them. Along with the other
managers and employees
HRM managers are also doing a great job in achieving company goals
and objectives. There is a very calm and friendly atmosphere at
FutureNow technologies because of the HRM department and their
policies for keeping their employees happy, productive and efficient.

24 RECOMMENDATIONS
It is observed that the employees were overburdened so they have to
stay at branch till late at night. In this way their efficiency is affected
and hiring more employees can reduce their work.
1. The employees should be signed jobs for specific period and than
they should shifted to other department so that they gain
knowledge of other jobs.
2. FutureNow technologies should properly advertise and
Communicate to public about the services provided by it, so that
more customers will be attracted.
3. The FutureNow technologies management should give more
incentives and pay scale of officers should be revised &
improved.
4. System and operations should be more defined and organized.
5. IT draw backs should be improved.
6. Administration drawbacks should be improved by the strict
control of general issues.
7. Expenditures must be control, which are very high.

25 References:
FututureNow technologies
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www.fnint.com

Fozia Yasin Executive secretary

Nadir Ali business development executive

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