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Replication of BP Contacts in SAP ECC With Activities in SAP CRM - Example

The document discusses replicating business partner contacts from an SAP ECC system to an SAP CRM system using middleware. It describes the technical implementation using a download object to convert ECC data to messages for replication. Settings must be configured in both the ECC and CRM systems to map and filter the contact data being replicated.

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555 views

Replication of BP Contacts in SAP ECC With Activities in SAP CRM - Example

The document discusses replicating business partner contacts from an SAP ECC system to an SAP CRM system using middleware. It describes the technical implementation using a download object to convert ECC data to messages for replication. Settings must be configured in both the ECC and CRM systems to map and filter the contact data being replicated.

Uploaded by

souban7-1
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Replication of BP Contacts in SAP ECC with Activities in SAP CRM

Technical Implementation
The CRM Middleware is used to replicate the data.
The new download object SI_BCONTACT has been created for this purpose. This object
takes the data from the SAP ECC system and converts it to a messaging BDoc category,
BUS_TRANS_MSG.

Delta Download
The following graphic shows an overview of the process flow of the delta download in
SAP ECC and the filtering process:

Initial Download
The following graphic shows the process flow for delta downloads and initial downloads
in SAP CRM:

CRM Middleware
This section contains information on the following topics:
Basic System Settings in SAP CRM
Administration Console
Contact Replication

Basic System Settings in SAP CRM


Use
You can find information on the system settings in the SAP CRM in the CRM Master
Guide on the SAP Service Marketplace, under http://service.sap.com/instguides
mySAP Business Suite Applications mySAP CRM SAP CRM.

Administration Console
Use
To download data from SAP ERP to SAP CRM, you must use the administration console
in the CRM system to define sites and subscriptions. In the CRM system menu, choose
Middleware Administration Administration Console.

Contact Replication
Use
As of SAP CRM release 3.1, business partner contacts from an ERP system containing
the FI-CA component can be replicated in a CRM system

Integration

Filter
You can use the filter conditions (see SAP online help) to limit the dataset during the
initial and delta downloads. The Contact Number (BPCONTACT) and Business Partner
Number (PARTNER) fields of the ERP table BCONT are predefined by SAP for the
SI_BCONTACT download object.

Initial Download of Contacts


Before you start the initial download, you must make your settings, particularly relating
to the block size of the selection (this also determines the number of data records in a
BDoc) and the filter conditions. You do this in the easy access menu of the CRM system,
under Architecture and Technology Middleware Data Exchange Object
Management Business Objects (transaction R3AC1). Use the corresponding filter
conditions to test the initial download, in which, for example, you only downloaded the
first 100 contacts in block sizes up to 10 data records in the CRM system. In this way,
you can easily and quickly identify and correct any potential errors.
The BDoc type used is BUS_TRANS_MSG, which is a standard BDoc type in SAP
CRM. Generally, the data structures contain all the tables required to process a
transaction. In this case, that means the following structures:
ORDERADM_H Transaction header
ACTIVITY_H Activity data
PARTNER Partner (data)
ORGMAN Organizational data
APPOINTMENT Date data
DOC_FLOW Object links
(STATUS) Status information
TEXT and TLINE Notes/texts
After you have eliminated the errors, you can use the button
retrigger BDocs.

Retry Processing to

Delta Download of Contacts


The delta download of contacts is generally triggered when the standard functionality is
used to save a contact. This means when a contact is created, or an existing contact is
changed. The queues thereby generated can be recognized by the D in the queue name
(for example, delta download of partner with OLTP key 14895 =
R3AD_BUPA_0000014895). Initial downloads can be recognized by the I. Otherwise,
the processing of queries is identical to that during the initial download.
During the initial download, a lock entry is automatically generated in the outbound
queue for delta downloads with the business partner type. If necessary, you must delete
this.

For more information, see the standard help in the SAP Library.

Business Partner
You can find information on ERP-specific system settings for the replication of business
partners via the SAP Service Marketplace, http://service.sap.com/utilities Product
Information mySAP CRM for Utilities Cookbooks & Guidelines IS-U Specific
Set-Up and Load Guide for Business Part

Settings in the ERP System


You make the most important settings in several Customizing tables in the ERP system.

Central Mapping Settings


You can configure the central mapping rules in the BPCT_CRM_CLASS table. You can
find these in the Customizing for SAP Utilities, under Customer Service CRM
Integration Define Central Mapping Settings.

Mapping the Contact Direction-You make the contact direction settings in


Customizing for SAP Utilities, under Customer Service CRM
Integration Contact Replication Define Mapping of Contact
Direction
Mapping the Contact Priority-You make the contact priority settings in Customizing
for SAP Utilities, under Customer Service CRM Integration Contact Replication
Define Mapping of Contact Priority.
Mapping the Text ID
You make these settings in Customizing for SAP Utilities, under Customer Service
CRM Integration Contact Replication Define Mapping of Text ID.

Customer Enhancements in the ERP


System
Use
In the ERP system, customers can enhance the contact by creating the customer include
CI_BCONT. During replication, use the field contents in the following ways:

The graphic below gives an overview of this procedure. The fields F1, F2 and F4 from
the customer enhancement are transported to the CRM system, whereas the field F3 is
not.

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