Scribd
Upload
47 views3 pages

Carlos Acevedo Garcia: Inside Sales Account Manager

Carlos Acevedo Garcia is seeking a position as an Inside Sales Account Manager. He has over 2 years of experience developing business relationships and obtaining customer satisfaction. His skills include excellent communication, multi-task management, and being proficient in Spanish, English, and Portuguese. He is experienced in CRM systems and providing weekly forecasts. Previously he worked as an Inside Sales Account Manager and Internet Technical Assistant for Convergys, where he handled high call volumes and renewed accounts.

Uploaded by

Daniel Concepcion Roig
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
47 views3 pages

Carlos Acevedo Garcia: Inside Sales Account Manager

Carlos Acevedo Garcia is seeking a position as an Inside Sales Account Manager. He has over 2 years of experience developing business relationships and obtaining customer satisfaction. His skills include excellent communication, multi-task management, and being proficient in Spanish, English, and Portuguese. He is experienced in CRM systems and providing weekly forecasts. Previously he worked as an Inside Sales Account Manager and Internet Technical Assistant for Convergys, where he handled high call volumes and renewed accounts.

Uploaded by

Daniel Concepcion Roig
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 3

Carlos Acevedo Garcia

[email protected] / 84-34-73-73/ Jardines I-Heredia

Profesional Summary
Inside Sales Account Manager
Two years developing business to business relationships, handling
high pressure and obtaining enhanced customer satisfaction levels
that resulted in winning-winning longlasting business relations,
revenue growth and brand exposure aligned with the corporate
strategies and policies.

Summary of Skills
As an account manager it was critical to be able to develop excellent
communication in order to send the right message and set things on the
right track, always guiding the partners, and clients as a consultant for their
business.
Working along with several channels requires the ability to communicate
complex between lines interacting at different staffing and corporate levels
Business Development./ Multi-Task Management.
Proficient in Spanish-English-Portuguese.
Use of multiple applications as well as tools for business,ticket
creation,financial controls & forecast reports.
Salesfoce Web baseCRM SystemCSCC System- C Service Contract Center
Office Packages-SAM Service Availability Matrix.

Teamwork

Worked as part of a small team, usually under great pressure. Here


teamwork and interpersonal relationships were keys in order to hit
the team go

Responsabilites
50% Renewal Rate.
Establish sales strategies along with the partners in order to get the
renewals done according with the companys strategies.
Support the Distribuitors with the whole renewal process.
Negotiate discounts with the Distribuitors.
Background office, quotes, run business reports, installed bases and
several administrative tasks.
Weekly Forecast. Warrom, SFDC.
Weekly meetings with the local field in order to give visibility of the
opportunities and align strategies.

Work Experience
Inside Sales Account Manager
September 2013- September-2015
Convergys- Lagunilla-Heredia.

Internet Technical Assistant- Convergys,Barrial Heredia


September 2011- September-2013

Responsabilities:
Processed an average of 65 inbound technical support calls.

Helped customers to reset modems and routers for a cable


company.
Provided real time support most of time.
Handled a large volume of phone calls,chats & e-mails.
Because of language barrier I was allowed to make outbond calls to
brazilian
customers to assist them with their issuses and follow
up the case.

Education
1994- Jose Marti High School
Bachiller Diploma
2010- U.N.A Universidad Nacional
Two Cisco Modules of CCNA
2014- U.T.N-Universidad Tecnica Nacional
Five modules of portuguese language.
2014- Cisco Service Expert Program Certificate
2015-Sandler Sales Traning

Recommendations
Jeremy Astua. 70-80-56-95
Eddie Hidalgo 71-12-29-27
Jorge Fonseca 88-69-2042

You might also like