Business Process Re-engineering Objective

Questions and Answers

Which term refers to business processes that are not executed by a single
group or function?
a. Silo Effect
b. Cross-Functional
c. Functional Structure
d. Enterprise Systems
e. Organizational Structure
B

Which term refers to a system in which workers complete their tasks in

separate departments without regard to the consequences for the other
components of the process?
a. ERP Effect
b. Cross-Functional
c. Functional Structure
d. Enterprise Systems
e. Silo Effect
E

Which system supports business processes end to end?

a. Management System
b. Accounting System
c. Enterprise System
d. Functional Structure
e. Document System
C

Which of the following statements about business processes is true?

a. They are executed across multiple functions.
b. They are initiated by some type of trigger.
c. They involve multiple steps.
d. All of the above
e. None of the above
D

Which term represents a set of tasks or activities that produce desired

outcomes?
a. Business Process
b. Trigger
c. Outcome

d. Enterprise Resource Planning

e. None of the above
A

Which term refers to all of the activities involved in buying or acquiring the
materials used by the organization, such as raw materials needed to make
products?
a. Material Planning
b. Procurement Process
c. Production Process
d. Fulfillment Process
e. Lifecycle Data Management
B

Which process involves the actual creation of the products?

a. Material Planning
b. Procurement Process
c. Production Process
d. Fulfillment Process
e. Lifecycle Data Management
C

Which process uses historical data and sales forecasts to plan which
materials will be procured and produced?
a. Material Planning
b. Procurement Process
c. Production Process
d. Fulfillment Process
e. Lifecycle Data Management
A

Which process supports the design and development of products from the
initial product idea stage through the discontinuation of the product?
a. Material Planning
b. Procurement Process
c. Production Process
d. Fulfillment Process
e. Lifecycle Data Management
E

Which process tracks the financial impact of process steps with the goal of
meeting legal reporting requirements?
a. Human Capital Management (HCM)
b. Project Management
c. Financial Accounting
d. Management Accounting or Controlling (CO)
e. None of the above

Which process is used to plan and execute large projects such as the
construction of a new factory or the production of complex products such as
airplanes?
a. Human Capital Management (HCM)
b. Project Management
c. Financial Accounting
d. Management Accounting or Controlling (CO)
e. None of the above
B

Which process focuses on people within an organization and includes

functions such as recruiting, hiring, training, and benefits management?
a. Human Capital Management (HCM)
b. Project Management
c. Financial Accounting
d. Management Accounting or Controlling (CO)
e. None of the above
A

What is the final step of the procurement process?

a. Invoice
b. Purchase Requisition
c. Purchase Order
d. Payment
e. None of the above
D

What steps are involved in the accounting portion of the procurement

process?
a. Receiving the materials and the invoice
b. Creating the purchase requisition and sending payment
c. Creating and sending the purchase order
d. Creating the purchase requisition and receiving the materials
e. Receiving the invoice and sending payment
E

What is the first step of the production process?

a. Authorize Production
b. Request Production
c. Create Product
d. Receive Finished Goods
e. Issue Raw Materials
B

What function does the warehouse perform in the fulfillment process?

a. Prepares and sends the shipment to the customer
b. Communicates data related to the order to other parts of the organization
c. Tracks the order
d. Notifies the customer
e. None of the above
A

___________ is concerned with matching the demand for materials in the

organization with the supply.
a. Business Planning
b. The Silo Effect
c. Project Management
d. Material Planning
e. None of the above
D

Which of the following is concerned with the storage and movement of

materials?
a. Business Planning
b. Silo Effect
c. Project Management
d. Material Planning
e. Inventory and warehouse management (IWM)
E

_____________enables an organization to optimize its product development

process, from design to market, while ensuring that it complies with industry,
quality, and regulatory
standards?
a. Business Planning
b. Lifecycle Data Management
c. Project Management
d. Material Planning
e. None of the above
B

_____________ provides tools to manage and store documents securely and to

keep track of the multiple versions of these documents?
a. Document Management
b. Enterprise Management
c. Project Management
d. Material Planning
e. None of the above
A

How does GBI Global sell its merchandise?

a. Directly to customers
b. Via a network of specialized dealers
c. Via the Internet
d. All of the above
e. None of the above
B

Which of the following statements about SAP R/3 is true?

a. It supports a single function or department
b. It is an end-to-end enterprise system
c. Sharing data between departments is problematic
d. None of the above
B

Which term relates to the technical capabilities that allow systems to connect
with one
another through standardized interfaces called Web services?
a. Enterprise Resource Planning
b. Supply Chain Management
c. Architecture
d. Service-Oriented Architecture
e. None of the above
D

Which term refers to the technical structure of the software, how users
interact with the software, and how the software is physically managed on
computer hardware?
a. Architecture
b. Supply Chain Management
c. Enterprise Resource Planning
d. Service Oriented Architecture
e. None of the above
A

Which of the following is used to integrate several client-server applications

and create enterprise mash-ups, or composite applications?
a. Management System
b. Accounting System
c. Enterprise System
d. All of the above
e. Web Services
E

Which system connects a company's ERP system to those of its customers?

a. Application Platform

b. Customer Relationship Management (CRM)

c. Enterprise Solution
d. Product Lifecycle Management (PLM)
e. None of the above
B

Which of the following systems helps companies administer the processes of

research, design, and product management?
a. Application Platform
b. Customer Relationship Management (CRM)
c. Enterprise Solution
d. Product Lifecycle Management (PLM)
e. None of the above
D

Which program is the "operating system" for an entire company's business

processes?
a. Microsoft Vista
b. Linux
c. SAP NetWeaver
d. SAP Prolific
e. None of the above
C

Which of the following terms refers to an organizational element that

performs multiple functions and is relevant to several processes?
a. Warehouse
b. Procurement
c. Plant
d. Fulfillment
e. Lifecycle Data Management
C

The highest organizational level in SAP ERP is the

a. Vendor
b. Client
c. Material Master
d. Plant
e. None of the above
B

Which of the following is(are) used to represent the structure of an

enterprise?
a. Organizational Data
b. Project Management
c. Client

d. Plant
e. Lifecycle Data Management
A

Which of the following terms refers to an organizational element that

performs multiple functions and is relevant to several processes?
a. Warehouse
b. Procurement
c. Plant
d. Fulfillment
e. Lifecycle Data Management
C

How many company codes can a plant belong to?

a. One
b. Two
c. Three
d. Any Number
A

Which of the following master data is used in numerous processes?

a. Material Master
b. Plant
c. Company Code
d. Customer Master
e. Vendor Master
A

Materials that are created by the production process from other materials are
referred to as _____________
a. Finished Goods (FERT)
b. Semi-finished Goods (HALB)
c. Trading Goods (HAWA)
d. Raw Materials
e. None of the above
A

What type of materials is purchased from a vendor?

a. Trading Goods
b. Finished Goods (FERT)
c. Semi-finished Goods (HALB)
d. Material Types
e. None of the above
A

Materials that are purchased from an external source (a vendor) and used in
the

production process are known as ______________

a. Finished Goods (FERT)
b. Semi-finished Goods (HALB)
c. Trading Goods (HAWA)
d. Raw Materials
e. None of the above
D

Which of the following terms refers to materials with similar characteristics?

a. Material Master
b. Material Group
c. Transaction Data
d. Material number
e. None of the above
B

____________reflect(s) the consequences of executing process steps.

a. Material Groups
b. Organizational Data
c. Transaction Data
d. Project Management
e. None of the above
C

Financial accounting (FI) documents, management accounting or controlling

(CO)
documents, and material documents are referred to as
a. Transaction Documents
b. Transaction Data
c. Material Group
d. Virtual Documents
e. None of the above
D

Which of the following identify tasks that are scheduled to be completed in a

process?
a. Online Lists
b. Parameters
c. Information Structures
d. Work Lists
e. Period definitions
D

Which of the following is(are) used to capture specified transaction data in an

aggregated and
summarized form that enables users to analyze the data as needed.

a. Reporting
b. Evaluating
c. Information Structures
d. Period Definition
e. Online Analytic Processing (OLAP)
C

PIST OF ATTEMPTED QUESTIONS AND ANSWERS

Multiple Choice Single Answer
Question
Critical questions are to be answered while formulating the :Correct Answer
Vision statement
Your Answer
Vision statement
Multiple Choice Multiple Answer
Question
Management of change includes :Correct Answer
Management of IT project , Management of people
Your Answer
Management of IT project , Management of people , Management of re-engineering
process
Select The Blank
Question
________ BPR methodology has a source as a "Vsens".
Correct Answer
Kodak
Your Answer
Kodak
True/False
Question
"Indicative thinking" technique is used for purpose of comparison of the re-engineered
process
Correct Answer
False
Your Answer
False
Multiple Choice Single Answer
Question
The Barriers which are related People Problems are called as :Correct Answer
Soft Barriers
Your Answer
Soft Barriers

Multiple Choice Multiple Answer

Question
Business processes should be re-engineered to have in-built :Correct Answer
Learning techniques , Renewal techniques , Short feedback loops
Your Answer
Renewal techniques , Short feedback loops
Select The Blank
Question
Organization has to satisfy ________ for its survival.
Correct Answer
External customer
Your Answer
External customer
Select The Blank
Question
The process of ordering from a supplier is called as ________ process.
Correct Answer
Interorganised
Your Answer
Interorganised
Select The Blank
Question
________ BPR methodology has a source as consultant with academic background.
Correct Answer
Hammer/Champy
Your Answer
Hammer/Champy
Multiple Choice Single Answer
Question
Application Systems Language is :Correct Answer
ABAP 4
Your Answer
ABAP 4
Multiple Choice Single Answer
Question
One of the Hard Barrier could be :Correct Answer
Legal Obstacles
Your Answer
Legal Obstacles
Multiple Choice Multiple Answer
Question
The Top Management should also ensure the support of :-

Correct Answer
Senior Managers , Stakeholders , Associates
Your Answer
Senior Managers , Stakeholders , Associates
Select The Blank
Question
Internal Individual resistance is ________
Correct Answer
People Behaviour
Your Answer
Singular Behaviour
Multiple Choice Multiple Answer
Question
IT support order fulfillment process is :Correct Answer
In sending & receiving the order , In checking the shipment status on order , Exchange
various types of forms
Your Answer
In sending & receiving the order , In checking the shipment status on order , Exchange
various types of forms
True/False
Question
The software selection process may not involve errors of project content & project
management.
Correct Answer
False
Your Answer
False
True/False
Question
Synchronize the physical & virtual parts of the process is Synchronize Principle.
Correct Answer
True
Your Answer
True
Match The Following
Question
Correct Answer
Your Answer
Purchase Manager
Negotiator
Negotiator
Production Manager
Leader
Leader
HR Manager
Motivator

Motivator
PPC Manager
Monitor
Planner
True/False
Question
The Business Re-engineering project does not require a new culture.
Correct Answer
False
Your Answer
False
Multiple Choice Multiple Answer
Question
ERP life cycle consists of these steps :Correct Answer
ERP readiness assessment , Preparing the Organization for ERP , ERP feasibility study
& business transformation
Your Answer
ERP readiness assessment , Preparing the Organization for ERP , ERP feasibility study
& business transformation
Multiple Choice Single Answer
Question
ERP system meet various demands effectively by bridging in technologies to support the
:Correct Answer
Business Processes
Your Answer
Business Processes
Multiple Choice Multiple Answer
Question
Measure of process reengineering as a "Velocity Goal" will be related to :Correct Answer
Cycle Time
Your Answer
Asset Turnover , Response Time , Customer Satisfaction
True/False
Question
Process orientation organize companies around their processes.
Correct Answer
True
Your Answer
True
Multiple Choice Single Answer
Question
From a process view point, highest priority in an organization is given to :
Correct Answer

Satisfaction of customer
Your Answer
Satisfaction of customer
Multiple Choice Single Answer
Question
Which activity is performed during second phase analysis of re-engineering project?
Correct Answer
Conducting benchmarking
Your Answer
Ensuring support of top management
Multiple Choice Multiple Answer
Question
Continuous improvement process consists of :Correct Answer
Carrying the process , Documentation of existing process , Establishing the measures
Your Answer
Documentation of existing process , Establishing the measures , Carrying the process
Multiple Choice Single Answer
Question
Raw materials, finished goods, WIP, spares etc. flow from vendor to customer is called
as :Correct Answer
Value Flow
Your Answer
Value Flow
Multiple Choice Single Answer
Question
Marketing plans, dispatch plans, production plans etc. from customer to vendor & vis-vis is termed as :Correct Answer
Information Flow
Your Answer
Information Flow
Select The Blank
Question
All Barriers to BPR implementation success are the results of ________
Correct Answer
Root Causes
Your Answer
Root Causes
True/False
Question
Based on the feedback from the prototype, the business process is not redefined & the
instantiated within a business system.
Correct Answer
False

Your Answer
False
Multiple Choice Single Answer
Question
Delivery of product & services is :Correct Answer
Customer facing process
Your Answer
Customer facing process
Multiple Choice Multiple Answer
Question
Characteristics of operational information systems are :Correct Answer
Information is generated regularly/repeatedly. , Information is in very detailed form ,
Source of data is internal
Your Answer
Information is generated regularly/repeatedly. , Information is in very detailed form ,
Source of data is internal
Select The Blank
Question
In BPR, you can manage E-Processes through ________.
Correct Answer
E-Commerce
Your Answer
E-Commerce
Multiple Choice Multiple Answer
Question
Various vendors for ERP are :Correct Answer
SAP , Oracle , JD Edwards
Your Answer
SAP , Oracle , Microsoft
Select The Blank
Question
________ is considered as point of similarity between re-engineering & continuous
improvement project.
Correct Answer
Organizational Change
Your Answer
Organizational Change
True/False
Question
Missing knowledge & skills regarding computers & computer applications might be
severe reasons for non-acceptance.
Correct Answer
True

Your Answer
True
True/False
Question
The Information Technology cannot be faulty at all.
Correct Answer
False
Your Answer
False
Multiple Choice Multiple Answer
Question
A business process re-engineering model has main activities as :Correct Answer
Business Definition , Process Identification , Process Evaluation
Your Answer
Business Definition , Process Identification , Process Evaluation
Multiple Choice Single Answer
Question
The principle of 'organize around outcomes, not tasks' means :Correct Answer
Assigning one person or a team to accomplish a task
Your Answer
Assigning one person or a team to accomplish a task
Select The Blank
Question
The view which integrates all views & also imparts the logic dynamics of a process is
called ________.
Correct Answer
Control View
Your Answer
Function View
Multiple Choice Single Answer
Question
Management of change as a most important task is in which step of BPR project?
Correct Answer
Implementation of re-engineering project.
Your Answer
Implementation of re-engineering project.
True/False
Question
Business Processes are set of activities that transform a set of inputs into set of outputs
using people & tool.
Correct Answer
True
Your Answer
True

Match The Following

Question
Correct Answer
Your Answer
Political Risks
People Resistance
People Resistance
Financial Risks
ROI
ROI
Technical Risks
IT Solution
IT Solution
Functional Risks
Organization Resistance
Organization Resistance
True/False
Question
Customer identification is an end of process re-engineering efforts.
Correct Answer
False
Your Answer
False
Multiple Choice Single Answer
Question
The purpose of strategic plan response to the factors that are :Correct Answer
Not within the organization's span of control
Your Answer
Within the organization's span of control
Multiple Choice Multiple Answer
Question
Benefit paths of process re-engineering in an organization are :Correct Answer
Productivity , Quality , Velocity
Your Answer
Productivity , Quality , Velocity
Select The Blank
Question
________ BPR methodology has a source as "Academics".
Correct Answer
Daven port
Your Answer
Kodak
Multiple Choice Multiple Answer
Question

To describe potential future from current environment, organization uses :Correct Answer
Reasoning techniques , Trend line plotting , Simulation techniques
Your Answer
Trend line plotting , Simulation techniques , Histogram sketching