Quick Start

BETTER CONNECTED
Equinix | Telecity

Content and quick references

Welcome to Day 1

About this Quick Start

Day 1 celebrations

Our company at a glance

How we are changing

Checklist for Day 1

Practical guidance and links

What to expect in the near future

Contact information and support

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All information in this Quick Start is confidential and is the property of Equinix. It may not be shared with anyone
outside the company without written permission from an authorized representative of Equinix

Welcome to Day 1
Telecity and Equinix have now officially joined forces -welcome to the new,
combined company. Today will be marked as Day 1 and it is the start of a
journey together. Day 1 is a day to celebrate and greet each other as new
colleagues and friends.
Today is also a moment to reflect upon the future and realize how our
combined organizations will allow us to:
Better serve existing and new customers.
Be the undisputed market leader.
Combine our experience and expertise.
First of all it is important to connect with your new colleagues and at the
same time to keep focus on business continuity and excellent customer
service. To help you to get better and faster connected, we made this Quick
Start guide. Be sure to read it.

About This Quick Start

This Quick Start will help you with a smooth and practical onboarding in the
broader Equinix organization. The purpose of this guide is to provide you
with:
1. Some facts about our combined organization
2. An overview of how we will change
3. A checklist for Day 1
4. An overview of practical information, guidance and links
5. Contacts for information and support

Day 1 celebrations
Many locations will host celebration events with
flexible time schedules. Please check your
personal invites for the events and times at
your location.

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All information in this Quick Start is confidential and is the property of Equinix. It may not be shared with anyone
outside the company without written permission from an authorized representative of Equinix

Our company at a glance

Equinix and Telecity are a powerful combination, as they are complementary
in strengths, geographies, and portfolios. Combined, our company will be
able to take the next step and continue to grow and evolve.

Over 6,300 customers globally

Network-dense, with 1,000+
networks available, and clouddense, with over 1,250 Cloud/IT
service providers
Highly direct interconnected
and
secure
ecosystems
supported by over 155,000
cross
connects
and
the
operation of digital exchanges
Over 11M gross square feet of
capacity
Over 4,100 professionals
Excellent in construction and
engineering
Excellent in the corporate and
enterprise segment
Excellent in global execution to
drive
effectiveness
and
consistency

Over 2,500 customers in Europe

Access
to
dense
carrier
communities
Enabling
environments
for
networks, cloud services and
content providers
High levels of direct and secure
connectivity with rich and
growing customer ecosystems
Over 1.2M gross square feet of
capacity
Over 750 professionals
Excellent in technical facility
management
Excellent
local
customer
intimacy
Entrepreneurial spirit in local
markets
Strength in mid-market segment

Together we can take the next step and

continue to grow and evolve

Be the worlds leading colocation, cloud and

interconnection platform
Presence in 21 countries, 40 metros, and 145 data
centers
Grow our company in Europe, a key market.
Better serve existing and new customers
leverage our combined strengths, assets, knowledge
and expertise
Strengthen and combine our ecosystems and continue
Page 4business performance
to accelerate our customers

All information in this Quick Start is confidential and is the property of Equinix. It may not be shared with anyone
outside the company without written permission from an authorized representative of Equinix

How we are changing

Bringing together two organizations takes a period of time. Not all details of
the integration are known yet. Across different tracks combined Equinix and
Telecity teams are exploring options to align and bring our organizations
together. This chapter provides current thinking across some topics1.
Sales
For statutory close, on the 15 th of January, a joint Telecity/Equinix Helpdesk
has been introduced to assist the sales teams in managing the transition and
to assist in cross-selling each others products. During the first quarter of
2016, the relevant sales employees are going to be added to the Equinix
Salesforce.com systems to enable more efficient order management.
Furthermore, the strategic delivery of sales data and systems alignment is in
planning and it is envisaged that this will happen through 2016. And lastly,
updated and enhanced management reporting for sales functions will be
introduced in the first half of 2016.
Rebranding of locations
Providing a globally consistent brand experience for our customers is very
important. By Day 1 an initial rebrand of 13 key Telecity facilities will have
been completed. This is the first step in bringing the Data Centers and offices
into Equinixs brand guidelines. Throughout 2016 a program will roll out to
bring these and the remaining facilities into line with Equinixs brand
guidelines. in conjunction with other real estate and engineering programs.
and the detailed work and planning to achieve this is already underway.
Initial rebranding has already been completed in 13 locations.

Amsterdam 5 and
6.
Stockholm 2
Paris 3.
Manchester 3.
Helsinki 6.

Frankfurt 1
Milan 2
Dublin 2
London 2, 5, 10 and
headquarters

The remaining locations will be rebranded throughout quarters 2 and 3 of

2016.
Marketing materials
Many existing pieces of collateral have already been rebranded to reflect the
Equinix Telecity name, these should be used in relation to any Telecity
products. As the marketing integration moves forward these will be migrated
1

Please note that these topics might change and might be subject to employee consultation.
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All information in this Quick Start is confidential and is the property of Equinix. It may not be shared with anyone
outside the company without written permission from an authorized representative of Equinix

to Equinix brand and standards. Most of this relates to product and services
collateral. New Equinix company presentations and fact sheets are already
available showing the combined company footprint and metrics. When
available Equinix branded literature should be used immediately. The
availability of Equinix branded literature will be communicated to you as it is
developed.

Human Resources
As you will understand, bringing together two organizations takes a period of
time. As we move towards integration over the coming weeks and months
we will be working across all the functions to better understand concerns and
processes in order to contribute to the shape of our future organization. In
the short term things will remain much the same for the majority of people
where a change might need to occur, we will endeavour to ensure that
anyone affected is aware of the change, ahead of time, and understands who
to direct any queries to. We will aim to ensure that any confusion or
uncertainty is eliminated as quickly as possible and will keep you informed
through regular communication channels at the earliest opportunity.
Engineering
Operations
IT
Legal
Product
Customer Care
Finance

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All information in this Quick Start is confidential and is the property of Equinix. It may not be shared with anyone
outside the company without written permission from an authorized representative of Equinix

Checklist for Day 1

This checklist will provide you with an overview of some things you need to
do today. Depending on you function and location there might be additional
to-dos for you.

Review this Quick start

Explore
the
asked questions

frequently

Pick up your welcome gift

box
Watch
Steve Smith

the

webcast

by

Attend
the
town
hall
meetings and network events

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All information in this Quick Start is confidential and is the property of Equinix. It may not be shared with anyone
outside the company without written permission from an authorized representative of Equinix

Practical guidance and links

This directory contains short description of relevant practical changes.

IT and communications
Wifi access at Equinix sites
<instruction input needed>
Intranet
The Equinix intranet is called The Hub and is the primary platform for all
employee support and communications. Here is how to login the first time:
<instruction input needed>
After login in for the first time, you can familiarize yourself with The Hub by
reading the Navigate the intranet guide. It is recommended that you use the
latest version of Firefox or Chrome for viewing content on The Hub. Useful
tools can be found on The Hub on the Applications tab. Many applications via
The Hub allow single sign on access (SSO), so if you access them from The
Hub, you dont need to manually enter your username and password.
Email addresses
New email addresses will be in use from Day 1 on. Here is how to set up
yours:
<instruction input needed>
MobileIron
MobileIron is an application used to sync your email, contacts and calendars
safely with your mobile device.
<instruction input needed>
E-mail signature
Please update your email signature in Microsoft Outlook to reflect the Equinix
branding. Please follow the instructions. Please copy and adapt the dummy
email signature underneath:
John Smith
Job title, EMEA

EQUINIX | Rembrandt Tower | Main Street 1 | Amsterdam 1234AB | Netherlands

E [email protected] | T +99 000 00000 | M +99 0 00000000

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All information in this Quick Start is confidential and is the property of Equinix. It may not be shared with anyone
outside the company without written permission from an authorized representative of Equinix

Lync / Skype for business

Recently Lync changed its name to Skype for business. It is an internal tool
for instant messaging, screen sharing, meetings with fewer than 25
participants, and more. Check out the instructions on The Hub for more info.
Global Process Library (GPL)
The Global Process Library is where you can find useful documentation, such
as policies and procedures.
Equinix University
Equinix University is where you can access online learning material. Your portal
page will list any training assigned to you.
Blue Jeans
Blue Jeans is a video conferencing and screen sharing service. You can login with
your Equinix credentials. Also c heck out the instructions and the getting
started guide on The Hub for more info.
Office Layout Tool
At current Equinix sites, use the Office Layout Tool to find where people sit, learn
peoples names, and locate conference rooms.
Voicemail greeting
Please update your voicemail message to reflect the Equinix branding. There
might be different procedures to update your voicemail depending on your
provider and country, please contact your local IT support if any help is
needed.
Please also update your greeting in Skype for Business. In Skype for Business
on the Phone tab, click the voice mail icon below the dial pad, and then
click Change Greetings.
VOIP (voice over IP) calling
Dailing between from Equinix to Equinix sites and Telecity to Telecity sites
will remain unchanged. However dialing between Equinix and Telecity
locations will change. Here is how:
Employees at Equinix sites will need to dial 60 plus the seven digit
extension to reach employees at Telecity sites.
Employees at Telecity sites will need to dial 60 plus the five digit
extension to reach employees at Equinix sites.

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All information in this Quick Start is confidential and is the property of Equinix. It may not be shared with anyone
outside the company without written permission from an authorized representative of Equinix

Web browser
Because some Equinix intranet sites and systems have different
compatibility requirements, youll likely need at least two browsers to ensure
you are able to access everything you need.
For starters, it is recommended that you use Internet Explorer (IE) 8 or 9 for
access to certain enterprise systems, and the latest version of Firefox or
Chrome for viewing content on The Hub. For example, if youll be working in
Siebel, youll need to have IE 8 installed on your computer, since other
browsers are currently incompatible with that system. Please also check out
additional guidance.

Other information
Visiting Equinix sites
At some Equinix locations it is recommended to register before visiting. A
How to <insert link> and overview of Equinix locations <insert link> can be
found on the hub.
Badges
New badges will be issued throughout February 2016. You will receive a
notification when your badge is ready.
Business cards
Business cards will not be changed on Day 1 but will be managed for delivery
as soon as possible thereafter. We will update you as soon as possible with
more information on how to do this.
Uniforms
New Equinix branded uniforms are being provided to customer facing teams
in our datacenters throughout February. You will receive a notification when
your uniform is ready.
Information on integration Equinix and Telecity (project Tiger)
The integration of Equinix and Telecity is commonly referred to as Project
Tiger. We believe in providing our employees with frequent, open and honest
communication. Two sources are important for up to date employee
information. Please check the following sources regularly:
Generic information, communications and Q&As <insert link>
Information on how you may be impacted from Human Resources
<insert link>
Terms and Acronyms
There are a variety of terms and acronyms used that refer to things at
Equinix such as IBX (International Business Exchange). We have a blog
series titled What you need to know about Equinix but have been too afraid
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All information in this Quick Start is confidential and is the property of Equinix. It may not be shared with anyone
outside the company without written permission from an authorized representative of Equinix

to ask explaining terminology common around Equinix. If you find it useful,

please also check out our glossary and our glossary of data centre terms.

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All information in this Quick Start is confidential and is the property of Equinix. It may not be shared with anyone
outside the company without written permission from an authorized representative of Equinix

What to expect in the near future

This Quick Start guide is just a quick summary to get you started. Over the
next coming months you can expect regular communications and community
building activities with new colleagues. We find it important that all
employees focus on leveraging similarities between Equinix and Telecity, our
shared vision and mutual desire to succeed.

What you can expect in the

coming period
An experience survey: all employees will
be asked to give feedback on the
integration. Of course, if you already have
feedback
now
dont
hesitate
to
communicate to your manager.

Contact Information and Support

If you cant find information in this Quick Start Guide, the Hub and/or the
Q&As please contact the following support desks or ask your manager.

All European locations

Media relations
General questions about the
integration
IT support desk Telecity
IT support desk Equinix
HR Helpdesk
Sales helpdesk
Customer Care

+44 (0)20 7634 [email protected]

x.com
4022
[email protected]

Page 12
All information in this Quick Start is confidential and is the property of Equinix. It may not be shared with anyone
outside the company without written permission from an authorized representative of Equinix

Page 13
All information in this Quick Start is confidential and is the property of Equinix. It may not be shared with anyone
outside the company without written permission from an authorized representative of Equinix